[Resolved] Jetlite Airlines — Ticket cancellation charges

[Resolved] Jetlite Airlines — Ticket cancellation charges

R Rashmi S Prakash

I booked a ticket on Jetlite on 12th Aug for 4 o[censored]s to fly from Delhi to Bangalore on 10th Oct. Paid Rs 21, 000 for the 4 tickets. 2 weeks later I wanted to change this reservation to fly back on 12th Oct. I checked on the internet and fares had dropped to Rs 17, 500 for the 4 tickets, plus they were refundable fares ! I called up the airline in the hope that they would just be able to change the dates on the tickets for me - I did not expect or want a refund of the difference or anything...just wanted to change the dates ! The airline staff completely refused to accomodate my request saying that even though I had paid a higher fare, it was a Non-Refundable ticket and I would have to pay Rs 7400 as cancellation fees if I wanted to make this change. Worldwide typically if you pay a higher fare you get a Refundible ticket - here it is the reverse ! I paid a higher fare for a Non-Refundible ticket and there is a lower fare being sold that is Refundible. I am extremely frustrated by the airline and their staff's attitudes. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
4 Comments	Share
Submit Close

Related Jet Airways reviews

View all 2693 Jet Airways Reviews

Comments

somanath sholapure

from Basi, Punjab

jetlite ticket — non refund of cancelled ticket amt

air line PNR NO EADGVB
AND REFERENCE NO. 7 BRMFA
the ticket booked on jetlite flight on 4/2/09 and cancelled for which we got confirmation mail from yatra, but till today money is not credited back to the credit card.
pl. look into and do the needful immediately,
somanath sholapure

RACHNA PINISETTI

Jetlite — Fluctuating Fares

I am a international passenger and tried to book a roundtrip from Delhi to Gorakhpur. WHile I was trying to book the ticekte I saw the fare if Rs 11083/-, after all the credit card info page I was shown a error and was asked to talk to an agent. After making international call from US I got hold of agent and he told me the PNR BOKSTY and tried to book the ticket which again failed through IVR system, then he told me that fares has increased by Rs 200 and I was worried about more increase and without thinking twice I booked it for Rs 11283 with PNR MPDIDY. This all happened at 4pm EST and 2:30am IST, now at 12:20 EST when I check the fares it is Rs 10883. DO you think I made a good deal??? This way no one can book a ticket at cheaper rate. I called up Jetlite again to explain me these fare changes and was told thats how the system works. I feel I am cheated by airline. All the major airlines and inline sites give fare gaurantee kind of program and do price matching. I guess Jetlite needs to update their system not to change fares this often, not even 8 hrs past this happened. I feel airline should refund the balance amount to me as the rate has come down in les than 12 hrs time.

kaptanp3

from Delhi, Delhi

hi my name is kaptan singh i was traveling from new delhi to mumbai JET LITE Flight Time was 8:20 PM Flight no.S2 0109 . i reached at counter 7:30 pm check in on time ...reached on gate 7:50 pm ..

waited there 20 mnt boarding was on process i staying in line ... ..i can see there flight detail was display on TV screen ..

i got surprised Jet lite crew informed be me boarding process already over .. they said they was announcing (SINGH /SINGH/SINGH) there was 1000 of Singh.. even i was standing there but didnt seen such hard work from them ..

Person name Mr.Navin Gahlout PIC No. Po4119611H ask me go out and they will not help at all ...

i am traveling last 3/4 years never had such kind of experience and crew attitude so rude and dirty talking they refused to help for hotel / rebooting and refund..

i request must stop kick such kind or crew they are spoiling air line there reputation

thanks pls comment

kaptan singh

uhru

hbfjhjuhjnu
kkajjhgcuxh
nshauhhurqwohjd