[Resolved] Kaya Skin Clinic — Payment made but service not given
I understand that Kaya Training Centre gives appointments based on their requirements, but still there is no tranparency / confirmation once an appointment is confirmed.
I have taken a membership @ Kaya's Training Centre. I was asked to take that so that i can get appointments faster and easily with timings convenient to me between 8am to 9pm.
But unfortunately, leave convenience, its been 3 weeks i have been calling these guys constantly & not even got an appointment for the service.
Now my membership is about to expire on 6th June & i am nowhere as it is difficult for me to leave work on weekdays and spend a full day at Kaya.
Inspite of desperate n no. of follow ups and calls all i get to hear from different voices is " I AM SORRY TO DISAPPOINT YOU MADAM BUT I DO NOT HAVE ANY REQUIREMENT FOR LASER FOR NEXT 2 DAYS. THEY ARE ALL FULL. PLZ GIVE ME YOUR CONTACT NO., I WILL CALL YOU IN THE EVE WHEN A FRESH REQUIREMENT COMES UP"
I do give the no. and as usual no calls comes. Next morning i call again sharp at 9.30 and all i hear again and again is " I AM SORRY TO DISAPPOINT YOU MADAM BUT I DO NOT HAVE ANY REQUIREMENT FOR LASER FOR NEXT TWO DAYS. THEY ARE ALL FULL. PLZ GIVE ME YOUR CONTACT NO., I WILL CALL YOU IN THE EVE WHEN A FRESH REQUIREMENT COMES UP"
Also THRICE it has happened that the timings & dates conveyed to me for my other & lase services were wrong.
Again for laser this week finally when i got an appointment after 3 weeks, I was told that appointment is on Sunday. When i called the centre today morning t confirm the timing as 11 or 11.30, i was told that my appointment was today....
Another goof up of your staff and my another week gone..............................
Now all i have to do is pay again for the services.
I was planning to go for the Kaya Bridal SErvies, but now looking at the way appointments are scheduled am actually scared of going ahead with Kaya since i might end up without any service for my Day and appointments might come later....which is of no use to me.....
Complaint marked as Resolved
Kaya Skin Clinic Customer Care's response, Sep 07, 2015
Dear sippi_virmani We read through your review.Request you to please share your contact details with us which will help in addressing this matter.You can write to us at email@example.com.Thank you for patronizing Kaya Skin Clinic and we will look forward to your response.
Kaya Skin Clinic Customer Care's response, Nov 03, 2015
Dear Ms. Customer, With reference to your concern, we understand that Kaya Team has successfully resolved your concern. Please feel free to contact us for any assistance at firstname.lastname@example.org Warm Regards, Kaya Skin Clinic Team
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1800 209 XXXX
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093