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[Resolved]  Kelvinator Refrigerator — poor customer care

Sir,
1. I had purchased a kelvinator refrigerator in 26 Feb 08 from Visakhapatnam. There has been certain problems like poor/uneven cooling inside which we initially did not view seriously, but which aggrevated to formation of water droplets inside.I reported the complaint to my dealer in Visaskhapatnam in Sep 08 which did not get addressed. Later i noticed an all india toll free customer care number in a newspaper to which i have reported the matter five times since Oct 08. but the problem is yet to be rectified.

2. One service agent did visit once and said that the gasket needs to be changed, but one month has passed after that but no further action has taken place.

3. The details of my complaints are given below. I would be grateful if you could assist me in taking the company to task and provide compensation for deficiency in service- maybe refund my money in totality and take back their piece.

(a) Complaint no 8g[protected] dt 24 Oct 08
(b) Complaint no 8g[protected] dt 15 Nov 08
(c) Complaint no 8g[protected] Dt 01 dec 08
(d) Complaint no vai[protected] dt 09 Dec 08
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

Comments

sir

my refrigerator ( kelvinator) has not working properly

my mob no. [protected] ple call me

my add. wz118a gali no.3 ramchok sadhnager palam coleny
new delhi 110045
Dear Sir, I have purchased kelvinator refrigerator in march 2008. In the month of april2009 cooling was not there. when we approach the servicing engineer, he says wer have pay rs2000/- for filling up gas other etc expenditure. I donot under stand why they aregiving warntee for 5 years for compressor. when i questioned them they say compressor is different and gas is different. pl inform whom to contact ie if you have email id of kelvinotr HQ pl ionform me i will be thankful. prasad
I had purchased a kelvinator refrigerator in 2001from satna m.p. There has been certain problems like poor/uneven cooling inside which we initially did not view seriously, but which aggrevated to cooling inside.I reported the complaint to myservice center in satna in Sep 10which did not get addressed but the problem is yet to be rectified.
please there some parts like heeter i think so.please get back to us my no.is[protected]
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hello sir i have purchased kelvinater refrigrater in 2007.bt as on starting we face many problems in frize.cooling was lowest end a sound comes 4m compresur.i m ankush goyal 4m sirsa haryana. here local costmer care no solve my frize problem.in every weak we call to local care.care man come and repaired the frize and take money every time end go.bt after 2or 3 days same problem creat.pls sir solve my problel.[protected] thats my contant no
Hi,

I called to kelvinator customer care in DelhiNCR regarding my kelvinator refrigrator problem.
Mr Amit Kumar abuse me a lot.you can check the recording between on 7th July between 9:00 PM to 10 PM.

Regard,
Salim Siddiqui

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    Kelvinator
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    285
    Pending
    0
    Resolved
    122
    Kelvinator Phone
    +91 12 4421 5400
    +91 70 7306 4402
    +91 12 4421 5401
    Kelvinator Address
    4, Mahatma Gandhi Rd, Sai Nagar, Kandivali West, Mumbai, Maharashtra, India - 400101
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