Kelvinator Complaints & Reviews

Hi

I had purchased a refrigerator last year which developed some fault within 3 months only .I called the call center and that was rectified .Again it has developed some fault and its not cooling .I had lodged complaint in call center no DEL[protected] .Now the complaint is attended but to my shock the compressor is defective and it will be replaced .Now this is under warranty of 5 years but the person who has visited me says that some rupees 1100/ will be charged .I fail to understand that when a product is under warranty then why should I pay .I am being harrased in the hands .Plz look into the matter and get my product rectified .I was delievered defective piece which is my gut feeling

Thanks

Vishal Sehgal
[protected]

Hi
sir,

Few Months back we had purchased Kelvinator fridge and since past from 1 month
It has got multiple Defects in it, its not cooling and moreover the customer care response was Horrible. The complaint given to customer care on 20th september 2009 complaint no. hub [protected] no one attend to solve our problem till today

i would like to replace this fridge or i want my money back... i want solution for my regarding problem
or else i'll go for consumer court....

i will give you 24 hours time reply immediatly..


thanking you

DATE:-10/9/2009
M/S. TEKCARE INDA PRIVETE LIMITED
15km. STONE, AURANGABAD-PAITHAN ROAD
VLLAGE CHITEGAON, TALUKA PAITHAN,
AURANGABAD-431 105
MAHARASHTRA, INDIA.

SUB: - Refund of Money Replacement of Refrigerator

Dear Sir/Madam,
My self PATEL RAMJI BHAI SHANKERLAL And I Have purchased a kelvinator refrigerator of 225 liters Capacity 1st July 2009 (Model No:-KFL,224 SH-RDU,Capacity:-225ltr, Sr No:[protected] Mfd by:-GRAN ELECT PVT.LTD.(REF) BHUJ Mfg date:-18-may-2009)
As I have kept it at my home for 2 days working. And after not working properly. I am find its freezer is not working properly in refrigerator. and for Replacing that entire unit I have requested to TEKCARE INDA PRIVETE LIMITED for number of times .but I do not find favorable response. And number of calls.

Complaints data
Sr.no
DATE Complaint Number
1 4- JULY-2009 Dealer Throw
2 20-AUG-2009 AHM [protected]
3 27-AUG-2009 AHM [protected]
4 2-SEP-2009 Dealer Throw
5 3-SEP-2009 AHM [protected]
6 10-SEP-2009 AHM [protected]
Waiting for your answer’s

PATEL RAMJI BHAI SHANKERLAL
5-Arjun park society Radhanpur Road
NR omkareshwar Mahadev
MEHSANA-384002
GUJARAT
INDIA
Emil id:- [protected]@yahoo.com
M:-+91 [protected]
M:-+91 [protected]
Phone:[protected]
yours sincerely
R.S.PATEL

I bought model KM25SL on 27.12.06 from Lotus Electronics 11A/410, 80 ft. road, Kanpur. The control pad of oven is not responding, so I contacted authorised service centre " VG service" at Ashok nagar Kanpur.and the oven was sent to them on 18.08.09. Now after 20 days they are telling that the replacement control pad is not available even with the company.
If the company can not provide the spares then why are they selling the ovens!!!
I was assured the best service at the time of purchase but now the seller is not ready to help me.
I'm highly dissatishfied.

Sir,
we purchased a Kelvinator Refrigerator on 24th Apr 2009. It is still under one year warranty.

Since 25th Jul 2009, the Compressor motor was not working. Initially, we were following up with the local retailer ( Sri Rajalakshmi Electronics, Arni, Thiruvannamalai Dist, Tamilnadu) from whom we purchased the Fridge. But it was of no use. Then on 22nd Aug 09, we lodged a complaint ( Complaint Id--CHE[protected]) with Kelvinator Customer care[protected], and the customer care Executive assured that the Technician would attend the fault with in 24 Hrs. But till today ( 26th Aug 09) None of them has turned up. Whenever we call the customer care, they apologise for the delay and confirm that some one will call the same day and attend the fault. But no one has visited so far.

My humble request to look in to the matter and do the needful to get the justified service.

Regards,
Raj
+91 [protected]

Sir/ Mam
I purchase Kelvinator Fridge 320 lt. Its. Sr. no[protected] and compresser no is R134A/[protected]. It was having 5yr Compresor Warranty and Now its compressor is not working and dealer here in punjab is not giving me justice. Please do the needfull to repair my fridge as it is very hot and we can't spare without such essential items.

I am from Abohar, Distt Ferozepur, Punjab
[protected]

I have called and spoken to various Electrolux [Kelvinator] company officials at least 15 times so far without anyone even ONCE coming over to check my refridgerator.

This company is bad news.

It has been 2 years since I have been using a completely broken vegetable tray. There seems no one to attend to customer care. They simply are not bothered!!

BEWARE!

Sir,
I am a senior citizen and a retired University Professor. I purchased one Kelvinator Automatic Washing machine on 3rd January, 2009 from M/S Electro Trading Corp., B-12/19 (S) Kalyani, Nadia (Phone[protected] and ionstalled it at my house (B-2/325). But soon after installation, the machine occasional;y started showing "Error" in operation, and failed to do the washing. On my intimation, one technician was sent by the Company who told us that the error was due to improper water supply and advised us to clean the pipeline and inform him again after the water line is cleaned. As I live with my wife (also a senior citizen) here and my children are away, I informed them by telephone several times, both to the shop and the Co. technician. But they never had the time to visit my place again. I personally went to the shop 3-4 times and requested them to send one technician who would only connect the pipe with the tap, but they always put in some excuse and told that soon they would send some one to get the pipe fitted with the tap. Then again I requested them two days before, they assured that someone will attend soon. But today on telephoning them twice, again they say that the technician from the company may give us a visit within two days.
Now my question to the company is:
1) Why two old persons who purchased a product bearing a warranty for every thing for one year has to wait for indefinte period eventhough at the time of purchase, they were assured of a prompt service? Is the delay tactical and deliberate to bye time, so that the warranty period lapses?
2) I did not find any Customer care in the internet. Why should such a so-called renowned co. not have a customer care centre to cater to needs of the buyers?
3. Why the Co. does not verify the credibility of the shop which are supposed to be authorized dealers? They even do not know how to talk with a senior citizen, who is also as renowed University Professor and has many more important things to do? Will the Co. take notice that such practices will spoil their credibility and even land them to the Consumer Redressal Forum to deliver justice to unsuspecting customers?
Thanking you, and seeking redressal for putting us to such unsolicited hazards,
Yours truly,
Prof. Dr. A..R. Khuda Bukhsh,
Ph.D.
University of Kalyani,
Kalyani-741235, W.B.
Res: B-2/325, Kalyani-741235

Dear Sir,
We have brought Kelvinator Freez KD200L from Radio house Sadar Lucknow, But freez liner had been broken under waranty, Company engineer came my home and say sir company will give new freez because this freez is under waranty.But old and used freez send by company my phone not pic by company ware house incharge who is send the freez his name is S.N.Dubey mobile number [protected]please provide valuable suport
Freez Complain Number below

LUC [protected]
LUC [protected]
LUC [protected]
LUC [protected]
LUC [protected]

Br//
Santosh Rai
[protected]

I, Nibedan Ray a resident of West Bengal, had purchased a Kelvinator Air Conditioner(Model No-KS -150-DX) on 17.04.08 from Video Palace (Durga Market, 46, G.T.Rd, Asansol-713303).From the very first day there has been some problem in its functioning.I lodged a complaint but I was told that it was a indoor unit manufacturing problem.inspite of my repeated complaints they didnot pay any heed and till date the same thing persists.some times there is starting problem and water sprinkles out when the A/C is running.there is danger regarding short circuit due to this.My family has become very tensed and i want some serious action to be taken in this regard.i think i will get a response as quickly as possible.

Sir,
I did a complaint by email last week as well as on call free number[protected] and I was given the docket no. JAI [protected]. The local Mechanics came after a day in the late evening, opened the fridge checked and found that the thermostat needs the replacement, they were not having the spare part so they went back with a word to turn back on next monday the 11th instant, I waited for two days and I contacted the call center again today, I was informed that mechanics mentioned there the reason for not entertaining the complaint was that the product is of some other company which is highly objectionable for me. They broke the bulb of the fridge and on the place of repairing it they reported this falls information. Is this the culture we accpect from a company like "Kelvinator"? Today a complaint has been registered again and the docket No. is JAI [protected]. I want to say here that if this is the treatment we are left to receive from the authorised service centres, than what is the significance to ask a lot of questions at the time of lodging the complaint with service centres.
I request your intervention in the matter as I think this is against the ethics of the reputed companies.
Ravinder Singh

I have maxi cool kr-315 model refrigerator .the doors bottum side hook on which door moved rusted .
whenever opened the door, the door falldown

I had purchased KD200L model of kelvinator in OCTOBER 2006. its Door TOP is very WEAK, Total Load is handled by the fiber part at the CORNER. MY Refrigerators DOOR got broken No. of times ONCE only was replaced by the SHOP-KEEPER, and since then i was CHARGED with replacement cost of door next two times.
Due to frequent damage i am unable to use Product properly and there is no effort from the KELVINATOR GROUP for it's PERMENANT Solution

SAURABH BAJAJ
[protected]
ujjain (m.p.)

Hi, I have purchased the refrigerator in last Oct'08. I's not working as expected . Please see to it.

Rgds,
Deepak

Dear Sir
I have purchase Kelvinator fridge from Sharma Electronics -Surat.
After one year the compresser get failed, we complained at the Service Center( Near to my house -Adajan) but they visited and confirmed the complaine but, after 5 days of complained, still they are not coming to repairing my fridge

I, Pankaj Bharti, had purchased the Master Cool Deluxe 165 Ltrs from Saharanpur, U.P. around 7~8 years back. Its door roof joint has broken and we are facing very much problem with no knowledge of your service support base.Kindly do the needful. Our present address is 3062, Sector-35 D, Chandigarh.
Contact Number is [protected].

Dear Sir:




We have purchased a Kelvinator refrigerator 225 Ltr. (Serial No.[protected] from Cheap Electric Store, Azad Chowk, Narnaul (Haryana) via bill number 4257, dated 19/03/09. Sir, I want to bring in your kind notice that since the day 1 when we have purchased the refrigerator, it is not working properly. Its fan is giving anonymous sound which is quite loud. Fruits and vegetables get dried the next day they are occupied in the fridge. No freshness is maintained for the eatables.

Inspite of our regular complaints to the dealer, till the time he haven't taken any concrete action to solve our complaint.Now more than two weeks passed and nothing is been done for our solution.

Could you please tell me that whether this is the after sale service of Kelvinator refrigerator? We have taken this refrigerator on the basis of reputation of Kelvinator in market, but I think we did blunder relying on the company.

We want replacement of our refrigerator as soon as possible as we have no faith on the dealer now. Please provide us with a good refrigerator or we want our money back if its impossible for u to handle the situation.

Looking forward to hear favorable reply from you soon.


Regards

Naresh Kumar
# [protected]

Dear sir,

I bought the Kelvinator 185L Fridge from USHA AGENCIES ( 2 & 3 Sai Vihar, Shivaji Path, New Station Road, Kalyan (w), Tel[protected],[protected] on dated 31/01/2009. From the date of purchasing it was not working properley. First I complain on date of 13/02/2009 agenest this complen service man repair two times, again I complen on dated 10/03/2009, The Authorezed seniour service man comes on 16/03/2009 and told that compressor is not working properley. Your authorezed service center told me compressor is not avaleble, due to that reason they fill up the gas and said now it is ok. Yestarday (02/03/2009) I found it was not cooling yet. Again I complain and I ask why compressor is not change though it was not working proper (As per Authorezed seniour service Man) then USHA AGENCIES told me this is not in our hand you can go any where.

Dear Sir we have bought your Refridgretor after considering your market reputation. We could not understand, the Kelvinator appliances india Ltd. sales such kind of third quality of machines, which could be damage on purchase within 15 days. We have never expected such kind of answer from . We think such kind of nonsence answers could affect your reputation. Now we wish to replace the refridgerator. So, kindly intervene and give your valuable advice immediately to your Mumbai office. Moreover, I am in terrible situation as I have to suffer on the Summer days without refrigerator.

Regards,

Partha Sarathi Pal
Garnet B 3/3
Godrej Hill
Barava gaew
Kalyan (w)
M-[protected]

I do have Kelvinator Refrigerator 315 Ltrs. Double Door Model-(315L), wherein I would like to service my refrigerator, there is non availability of spares and there is no company official web-site wherein I can launch my complaint.

Kindly get in touch if any one can help me
Email: [protected]@gmail.com
Ph:[protected]
Location: Nashik / Maharashtra

Dear Sir I Purchase a Kelvinator Refrigrator Model no.225 Chassis no.6462 at dt. 8/1/2007 from your Dealer Arvind Electricals&Electronics Prem Nagar, Ambala City. The Refrigrator Install june 2007. After some time refrigrator door noise very heavy when door open & close. I complaint your dealer 28 june 2007. After one month your serviceman is coming & he oil the door & reasion is door are dry. After one month the problem is repeat & i repeat the complaint your Service centre in Ambala Cantt. Your serviceman is coming and he asked door is replace. After some time I call your Service centre your service centre excutive asked your complaint is forword &after one-two month your door is replace. I remind his after 15 days but he asked you don't very when your door is coming I replace the door. After 4 month I call the service centre he asked me Service centre is not available is here. I asked his new service centre is there he asked i don't know. After some time I repeat the complaint your dealer Arvind Electricals & Electronics. His response is nill then I asked your Call centre. Your call centre complaint no.5D[protected]. Your service man is coming next day &asked door patti is replace &I call your back next day but no response. I call you Call centre after some day your excuitve your complaint is forward but no response. after some day I repeat call then he asked new complaint no. 5d[protected] but no response. Dear Sir I am faddup your product