Kelvinator Complaints & Reviews

r/s

my self jitendra kumar dwivedi and i am purchaser of kelvinator kge[protected]refrigerator) on dated 07/06/2010 and bill sr no. 219 & book no. 03 through Anuj Seles,verma chauraha fatehpur u.p. but i am facing contineu cooling problem i complain my saler anuj sales he registred my complain no all[protected] dated 07/07/2011. he provide service for cooling problem he told me that your compressor is not working so that replase your compressor and replase compressor to him and he service charge rs 950 to me but till date i facing same type of problem my refrigerator .

so i request to you please provide service in proper way.

we had purchased the 173 ltr Kelvinator Nutricool Refrigerator ( Modle No.KHE 173BR-RDA- SRL NO.[protected], Compressor No. VIDEOCON-SETR 5TV SRL NO.[protected] from Prabhat Electri Vision, Gandhi Chowk Circle Hospet-Bellary (Karnataka) vide Cash Bill No.1109 dated 14.10.2009. The said Refrigerator not cooling , on checking local machanic stated that the Compressor was struck while running condition.
Hence it is requested that the compressor may please be exchanged at the earliest please.

I have purchased one Refrigerator, branded Kelvinator (froast free type), Model No.KCE244/2011, capacity range of 230 ltr, vide Bill No.179 on 21.06.2011 in my wife's name, from a registered electronics retail shop named Thottumpuram Agencies, located at Paravur of Kollam district. Suddenly, on the 3rd day of purchase it was noticed that the refrigerator have cooling problem in the bottom portion and the froasting panel is filling with rock hard ice cubes on alternate days. Immediately I informed the complaint of non-cooling to the shopkeeper and he has managed to send servicemen for troubleshooting from company service centres. Unfortunately they were unable to find/resolve the problem yet making silly excuses against replacement or repairing. Subsequently, the refrigerator was taken to the service center and returned after 1 week contented that all mistakes were resolved. Their false information in respect of the repairing of defect showed the same complaint on the very next day. Hence, the shopkeeper again registered a complaint and concerned engineer visited my residence and assured that the refrigerator will be replaced. I were in good faith by purchasing a Kelvinator branded item. Now weeks have gone no response till date.

For enquiring complaint details, you may please go through the Complaint Nos. COC [protected], COC [protected], COC [protected], COC [protected], COC [protected], from 04.07.2011 to 05.11.2011 which were send to the Company Toll-Free complaint register numbers, referring the complaint in mobile No.[protected].Your immediate action expected

If required further details in this regard, please contact the complainant;

Mr. N. SUGATHAN (Advocate) Cell No.[protected]/[protected]

Rock House, Kalluvathukkal P. O, Kollam - 691578

Dear Sir,

Sir,
This is to inform you that a refrigerator has been brought by me on March 2011 by the name of Dev Methwani .The model no. of refrigerator is KCP324.
But from last few months have door problem over their, it is not working properly. we have complain to the dealer and customer care but no one yet to solve our problem as per your engineers said ultimately their problem was door not shut closed properly and required to change the door ..if you will not short out this problem than I will complaint with high level of consumer departement.

I hope you understand me and I request you to kindly change new door in my refrigerator to any body to solve out this problem.
because i am lots of bothered regarding this matter.

Hope you will satisfactory with us...

Thanks/Regards
Dev Methwani.
[protected]

I have purchased Kelvinator Fridgebatch no.205659 for Rs.10300 from KANCHAN AGENCIES, NEAR-TIKONA CHOWKI, FARRUKHABAD, U.P.

This fridge is having water leakage-problem since the day we bought it. Many times maintenance engineer of your company came and fixed the problem temporarily. Meanwhile I have also requested to change the piece, but your company only assured me that the problem will be solved soon. But still I have this problem of water-leakage. and out of few complaint and other complait numbers are supposed to be in your record. Plz try to solve the problem as soon as possible

Sir,
1. I had purchased a 240 liters kelvinator refrigerator Model No. KSP 254 GH, Serial No.[protected] on 18th September 2011 from A. B. Electronics, S-20, Maszid Road, Bhogal, Delhi - 110014. The refrigerator was pluged in next day as the shopkeeper instructed to switch on the supply after 24 hours as during transportation the cooling gas may flow in the pipes which required to be settle down. But even after 2 days, the cooling of the refrigerator was improper and also freezer was not freezing ice. On complaining to the shopkeeper, he told to go for complaint service center at No.[protected]. After registration of complaint on 20th September with regitration No. DEL [protected], a representative came to my residence and after cheking the fridge he reported that the oil from the compressor has risen up into the gas pipe which reqiured to be wash out and further refilling of gas will be reqired to do. I enquired about the problem of refrigerator that how a new refrigerator can behave in this way. The Engineer told that during transporatation from kelvinator production site to the dealer shop, the oil of compressor may risen up to the gas pipe. Next day of the visit, the oil from the pipeline was washed out and gas was refilled by the technical staff of the service center. The technician told to start operating the frige on the next day. The frige worked properly for 4-5 days and again the same problem arised of improper cooling, I made complaint at service center at No.[protected]. After registration of complaint on 28th September 2011 with regitration No. DEL [protected], an Engineer came to my residence and after cheking the fridge he reported that the gas filled last time was in excess which required to be lessen for proper functioning of the fridge. Again on the next day a tecnician/engineer visited, named Ali, who attended the complaint last time. After checking the fridge, he reported that the gas is not in excess and continue operating the fridge for further 3-4 days. But the fridge is not working and the cooling is not there even after complained on 06th October 2011with registration No. DEL [protected] and on 13th October 2011 with registration No. DEL [protected]. The head of the Service Center, Mr. Upadhyay Mo. No. [protected] has sent Engineers who are Seniors than the predecessors, but the fridge is not working properly.

The details of my complaints are given below. I would be grateful if you could assist me to replace my refrigerator with the New one of the same cost or refund my price of the refrigerator.

(a) 20th September 2011 with regitration No. DEL [protected]
(b) 28th September 2011 with regitration No. DEL [protected]
(c) 06th October 2011 with registration No. DEL [protected]
(d) 13th October 2011 with registration No. DEL [protected]

INDU
Mobile No. [protected]
Ahram, New Delhi- 110014.

Respected Sir/Madam,
I am the customer of your Videocon product named ‘KELVINATOR KC314GN’ having Set Sr. No.[protected]. That I purchased the said product on 07/04/2011 From retailer named ‘M/s Harish Electronics ‘ Amravati (M.S.) by paying the consideration of Rs. 17,000/- (Seventeen Thousand)in cash. That I received the delivery of the goods on the very day and thereafter I took it at home and plug it , but surprisingly it didn’t worked properly, therefore I contacted the retailer and service provider for assistance, that initially the problem was of cooling related, but later on as the service provider repaired it the problem for the time being resolved, but again after a week same problem persisted, therefore I again contacted and asked to repair. This time also the service provider opened the parts and repaired it and stated that it is internal problem. That that again within weeks same problem aroused, hence I contacted to your companies District service provider and area manager Mr. Akshay Nanawati, but I am badly disappointed from this service provider and his services. That I am consistently and regularly visiting the office and service centre and looking forward for the positive reply from the company , in fact the said service provider did not contacted and conveyed my problem to the company and also did not furnished me the details thereof, but as today I came to know that said service provider forwarded my complaint/ grudge to the company for the RAN(Replace against New) on 24.08.2011 and again he asked me to wait for month, this again caused me to great mental, physical and financial loss, agony and strains. Therefore I directly sending my complaint to the company and looking for positive reply of RAN.
That I regularly contacted and intimated the company about the faulty product and by getting following numbers as complaint numbers.
i) NAG[protected] Dated 09.06.2011
ii) AKO[protected] Dated 31.07.2011
iii) AKO[protected] Dated 04.08.2011
iv) AKO[protected] Dated 13.09.2011

Kindly do needful in expediently resolving my complaint and grant me a new branded above product along with the new warranty.
Yours Faithfully
Nikhil P. Mahure
Amravati

I have purchased new Kelvinator fridge from Next Retail Maninagar, on 01-06-11., I rased the Complain on 16-08-11 in my fridge Top side of Door some water marks falls. then after Cpmpany Engineer visited in my home, as per him this is the manufacturing defect we need to replace the door and he ask for charge, however it comes under warrenty period as i am Purchase on 1.5 month ago, then after i getting call from Customer sevice center by Kaya Madam, she told me that this problem is solved by Next show room, they can manage some from direct godown. After I am re complaint in Next Show room as per him they must try to Support me and they escalate the mail to higher authority on 19-08-11.. but still not revert from that side...What is Do....I want to Replace Fridge... Pls Help me...

Jigar Gurjar
[protected]

I HAVE PURCHASED FROM VIKHORLI DEALER ON 11 MARCH I GOT DELIVERY ON 15 MARCH AT MY VIKHROL ADD BUT DUE TO SOME PROBLEM I CANT ABLE TO SHIFT TO VIKHROLI ADD SO I TAKE MY ALL BELONGING TO TOWN ADD IN JUNE AND I STARTED USING MY REFRIGERATOR FROM JUNE AND ON JULY 30 MY FRIDGE STOP GIVING COOLING SO I MAKE A COMPLAINT AFTER REPEATED COMPLAINT AFTER 4 DAY A MAN CAME AND CHECK AND TOLD THAT TOMORROW A MAN WILL CAME AND THEY WILL TAKE OUR FRIDGE TO SERVICE CENTER AND TWO MAN CAME AND TAKE OUR FRIDGE TO SERVICE CENTER NEXT DAY THEY CALL US AND TOLD US THAT THERE IS NO GAS AND ITS NEEDS 2500 RUPEES TO REPAIR A NEW REFRIGERATOR JUST 2 MONTH OLD OF COST ME AROUND 8000/- NOW NEED 2500 TO REPAIR IT IS REALLY REDUCUILUS NOW PLEASE GUIDE ME WHAT TO DO AND I THINK THEY HAVE DAMAGE MY REFRIGERATOR.

Dear Team

Regarding replacement of fridge , i purchased kelvinator fridge last year and almost after 3 months the fridge gone on dead stage . The company officer said it will take 3 to 4 months for replacement but till date no response from their side . They are giving just date on date , kindly guide

Regards
Sunita Rani / Varun
[protected]
[protected]

this is dr n m batra residing in anand gujarat. my sister in law (a widow) residing at dahod, with her mother in law and a son bought a kelvinator refrigerator from modern radios, nr ajanta talkies, dahod in october 2010, invoice no 1714 machine sr no.[protected], REF,KF 260P/BSL, from the very begining the machine is giving one or the other problem, she has spent about 2000 or more rupees so far, got the gas also changed, but the machine is not working properly, there is one or the other problem always which is not being rectified by the supplier. kindly help her in this regard and obelige, mu mail id is [protected]@yahoo.co.in and cell no is [protected]

Dear Concern,

I'm from Delhi - Our fridge (Kelvinator ) was not defrost functioning properly, complaint filed with customer service, - Thermostat (as told by the service Eng)was replaced & we paid Rs.1100 - from the date of repair my fridge not functioning ( Dead), almost 1 months have passed-we're calling everyday-we get no responses, our calls are cut, asked to call back & so on - once in a while someone comes and check new thermostat in defective & need to be replace but till date no one come back & leaves-your service people are absolutely incompetent ( Ph no [protected] / [protected] / [protected] / [protected]) & rude-our fridge is still not working properly-its 1 months (Complain No. DEC[protected] / DEC[protected])- shame on a company like Kelvinator. Will never recommend nor will I purchase any of your products again !the address/mobile number of the service centre can be given if demanded looking for any one who can help in this matter can call me [protected]/ mail [protected]@gmail.com

make ----kelvinator
Colour ---- Blue
dealer name and address
Dass Refrigerator
Kalka Ji

Dear sir,
I have purchase one kelivinator refrigerator from fisher electronics dated 25.06.2011, now its faulted two time in a year, after complaining they are not responding of my complaint or after given mobile number of their representative by sms they are also not responding of my call. I am very frusted /Disappointed by the company behaviors. Please help me.
My complaints no.
Kar [protected] dated 17/06/2011
kar [protected] dated 22/06/2011
regards,
suresh arora
[protected]

To Whom it may concern.

I have bought a kevinator dishwasher last year 2010 december and started encuring some problems and since i have reported the problem,i have had technicians come out and repair it several times and the same problem each time.

The last time i reported it faulty again with the same problem and now with a leak as well,i refuse to have it fixed and to be replaced with a new one.
I was told and rudely answered by a Mr De Bruin "we do not exchange any items after a year" and so then i spoke to a Tracy from head office and she said she will contact me the next day,i'm waiting for a week now and still no call back.

I spoke to Mr De Bruin again on the 07/06/2011 and he said Lynn From Head Office will contact me still no reply from her side.

Please can you tell me we do i go from here,i'm very unhappy about the service i'm receiving from the kevinator group,but also unhappy for i have not used my dishwasher for 3months now already.

You can please contact me on [protected]
or e-mail at: [protected]@gmail.com

RESPECTED SIR,

THIS IS TO DRAW YOUR KIND ATTENTION THAT I HAVE

PURCHASED REFRIGERATOR OF KELVINATOR 165 LTR. ON DATED

02/11/2010 FROM SATELLITE ELECTRONICS D.B.Z. N-29, SHOP-1, RLY

COLONY ROAD, GANDHIDHAM – KUTCH….

AND SINCE THEN THIS MACHINE HAS BEEN GIVING

TROUBLE LIKE , IMPROVER COOLING, FAN PROBLEM ETC. RECENTLY

BEFOR 1 MONTH I HAVE GIVEN TO UR DEALERS “SATELLITE

ELECTRONICS “ON MY HAND EXPENSES OF RICKSAHAW FARE… THEN

THE MACHINE GET REPAIRED…

NOW AGAIN, UR DEALER “SATELLITE ELECTRONICS”, IS

SAYING THAT U HAVE TO PAY ALL THE FARE TO REACH TO OUR SHOP FOR

REPAIRING…… THEY ARE SAYING THAT UR SERIVCE REPAIRER NAME

“OM ELECTRONICS GANDHIDHAM “ IS ASKING MONEY FOR THAT.


SIR, KINDLY TELL ME IS THIS TRUE ? ? ? UR DEALER HAVE NO RESPONSIBILITYV TO GIVE PERFECT SERVICE ….. ? ?? ?


IF NOT, THEN UR COMPANY HEAD PLEASE TELL ME I WILL

GIVE UR COMPANY’S NAME IN ALL THE LEADING NEWSPAPERS LIKE

“INDIAN EXPRESS , TIMES OF INDIA , KUTCHMITRA” THAT UR COMPANY IS

FAILURE TO PROVIDE AFTER SALES SERVICE….. JUST BECAUSE OF BAD

SELECTION CHOICE SUCH KIND OF DEALER LIKE SATELLITE

ELECTRONICS.. GANDHIDHAM…..

KINDLY TAKE SEROUS NOT OF THIS MATTER & GIVE ME REPLY AS FAST AS POSSIBLE…….. OTHERWISE I AM READY TO GOING INTO CONSUMER COURT FORUM ALSO AGINST UR COMPANY & DEALER……..

AWAITING FOR UR REPLY,

MR.SURENDRASINH JADEJA,
+91 [protected], [protected]
GANDHIDHAM – KUTCH…
GUJARAT.
INDIA,.

Hi,

My self Jagtar Singh s / o Sh Hardev Singh ([protected]) I had purchased the 300ltr Kelvinator Refrigrator on last month from SAINI ELECTRONICS KHARAR, DOOR is not closeing properly, same we have complaint on customer care against this - CHA[protected] ON 27 MAY but still noone has come to our home to resolve the issue...

Pl help to get the same !

Br//

Jagtar
[protected]
V.P.O teur Teh Kharar
Distt Mohali

DEAR SIR,
I HAVE PURCHSED A KELVINATOR REFRIGRATOR MODEL NO. REFKSE 194 S.NO. [protected] WHICH COLOUR WAS SILVER ON 17062010 VIDE BILL NO. 7507 FROM M/S ARVIND KUMAR PRAMOD KUMAR, MANDAWA .

FULL DOOR IS FAINTED & SPOTTY IN COLOUR & THE DOOR IS SHOWING SO UGLY & COLOUR FAINT HAVING SPOTS EVEN WHEN WASHED & IT LOOKS SO UGLY.

AS THIS FRIDGE IS DURING WARRANTY PERIOD. I HAVE COMPLAINED SO MANY TIMES TO THE DEALER & CUSTOMER CARE CENTRE OF KELVINATOR COMPANY. BUT ALL IS VAIN. FOR YOUR READY REFERENCE I AM ATTACHING HEREWITH PHOTOS OF DOOR& BILL COPY.

I EARNESTLY REQUEST YOU TO CHANGE MY FULL DOOR.

AWAITING YOUR EARLY RESPONSE.

SUBHASH TAILOR
MOB : [protected]

Sir, I Had Purchased a Kelvinator Ac in 2007.at First it started crating some noise.Some Days Back, When I had Called the Service Center in Gurgaon.The service Person Named Harish Came and Charged me For visit and told me that The Motor of Ac has weared of and is not aviailable.He also told me that he will Bring it after 5-10 days.Now When I Call The Service Person/Center , They Don't Pick up the Phone.This is Really Bad on the PArt of a Reputed company and I Request you To take Strict action against them!!

Regarding Compresser
Dear Sir
I have purchase Kelvinator fridge from Radio house Electronics -lucknow.
with in two year the compresser get failed, we complained id LUC[protected] at the Customer care but they not visited and complaine is cancle , still they are not coming to repairing my fridge

Hi

I bought a new Kelvinator refrigerator kfl 195 yesterday

As soon as the dealer delivered it to my house & we switched on the fridge, the bulb was not working. I am damn upset about it. I do not want a defective product.

I called the customer care helpline & was provided with complaint#HYD[protected] yesterday. I have been trying to call the engineer RAMESH who is supposed to come down (ph#[protected]) & he does not pick up the call

My point is as is a brand like kelvinator sells defective products which is very upsetting.

I hope someone resolves this asap at no extra cost

Regards
Debashree
[protected]