Kelvinator Complaints & Reviews

DEAR SIR,

ME AHMEDABAD SE LIKH RAHA HU
ANIL MAHESHBHAI PATEL
OPP.RAMESHWER FLAT,
NARANPURA GAM,
NARANPURA,
AHMEDABAD -380013.

ME NE AAJ COMPLAIN LIKHVAI HAI KE MERA FREEJ KA MODEL NO HAI KI KELVINATOR - KFL-225 LTR. MENE MERA FREEZ MAHAVIR ENTERPRISE NEAR BHUYANGDEV CHAR RASTA AHMEDABAD - 380013 SE LI HUI HAI MERE FREEJ ME FREEZAR KA BARAF PIGALTA NAHI HAI. VO PROBLEM HUI HAI TO MERE PROBLEM KE LIA AAP KE EXECUTIVE MR. GURANG SE BAT HUI THI OUR USNE EK COMPLAIN NO. MERO KO DIYA HAI ( ASH[protected]) TO MERA E PORBLEM SOLVE KARVAI E.

E J AAP NO COSTOMER.

FROM- ANIL PATEL
M - [protected]
AHMEDABAD - 380013.
[protected]@yahoo.co.in
[protected]@rediff.com

Dear sir,



I had purchased Kelvinator 190 Ltr. Refrigerator from M/s. Darshan Enterprises, Daman vide their bill no. 55 dated 17th May 2008. I am giving below details.

1. Model No REF KD 195 LA Serial number[protected] &[protected] (as mentioned in bill)
2. Compressor failed & complaint lodged on 1st April 2010 - reference number SUR [protected]. Compressor replaced on 30th April 2010 after making payment of Rs.1500.00 towards gas refilling charges.
3. Compressor failed again on the same day i.e. on 30th April 2010 & complaint lodged on 1st May 2010 - reference number SUR[protected]. Compressor replaced on 22nd May 2010.
4. Compressor failed again on 1st June 2010 & complaint lodged on 3rd June 2010 - reference number SUR[protected].
5. Mechanic visited on 5th June 2010, checked the freeze & informed that compressor failed & needs to be replaced.
6. Consequetively 3 compressor failed during the period from 1st April 2010 till date & freeze worked ran hardly for 8 days during this period.
7. I request you to replace the refrigerator immediately instead of replacing compressor only & refund the amount of Rs. 1500.00 charged for gas refilling.

Service Center dose Not Solved Complaint, I hope You Help Me & Sovleld My Problem

Thanking you,

Sincerely yours,

Bharat Chaudhari
Mobile Number [protected] , [protected]

I have purchased Kelvinator Fridge S.No. [protected] for Rs.13000 from Atul Radio House, Railway Road, Ghaziabad, U.P.

This fridge is having water leakage-problem since the day we bought it. Many times maintenance engineer of your company came and fixed the problem temporarily. Meanwhile I have also requested to change the piece, but your company only assured me that the problem will be solved soon. But still I have this problem of water-leakage. and out of few complaint numbers one is 752 and other complait numbers are supposed to be in your record. Plz try to solve the problem as soon as possible.

Dr. Subhash Goel
[protected]
Ghaziabad

Sir,
We have a 165Lit Kelvinator (New Sterling Supreme Model) purchased 14 yrs back, Which has stopped cooling and ice box door have been broken.Kindly arrange for its quick repairs, and informe me immediately if it is not possible, I am in Jaipur and my address is
Rajesh Khandelwal,
165 Janki Vihar, Ram Nagar Shoping centre
Shastri Nagar,
Jaipur
You may communicate with me on [protected].
Thanks
Rajesh Khandelwal
Jaipur

sir i am a citizen o[censored]p aligarh.i had taken a fridge kelvinator mod no-kal.2331 on 17.10.09 from goyal electronics on ramghat road .the problem in our fridge is that there is no proper cooling and the things kept in the fridge gets spoilt.we even tried to tell our problem to the sales man he told that its not their problem so they gave us a number of customer calll center .we called there and a man came at our house who checked our fridge and told that there is gas porblem so sir i please request you to give us another fridge in place of the fridge that we have.

hi
this is bharathi from chennai i had registered a complaint they came and charged Rs 2500 and filled the gas still it is not working now only option left to me not to believe these service people in chennai come tel fir st it is to be serviced they took Rs350 next they told timer is not working they have changed and replaced i dont known whether they replaced the original one then after repeatedly complaining they came and filled the gas it is still not working now let me known what kind of service you are going to provide me

Dear Sir,

From Starting onwards My Kelvinator Refrigerator is not colling properly.Inspite of complaining in our local service centre (Bhubaneswar) unfortunately nobody has respond my complain.Please look into the matter seriously & slove the problem.

Dear Customer Care,
i'm Vijay karthick from madurai, tamilnadu. i purchased our product(Kelvinator refridgerator 180Ltrs) on 4th Oct 2009 from Jainsons, madurai.
From Last week on wards our fridge is not working, i have already araise a complaint to your customer care (Contact No:[protected] but there is no responce from there, again i went to Jainsons show room yesterday & file a complaint. today they came to home and checked the Machine. after that they said it's not Fridge problem it's a VOLTAGE problem. Actually the machine requires 200Vt But here it comes only 190Vt. But i'm using with the Stablizer only, how it is possible???
At the same time my Neighbour Are also using some other company fridges but that are all functioning well.. i'm not satisfied this this service.. Really i feel bad about the service & Product.. it's a summer time we can't even a bottle of cold water..

The product Billed Name Is V.Kalai Vani, Date : 4th Oct 2009,
My Address : 19,Amzath Street, L4 Pandi Compound, New Meenakshi Nagar, Near EB Office, Madurai - 625009, Tamilnadu, India.
Contact No :[protected].

I had purchased a Kelvinator Refrigerator on 28th March 2010 from Shree sharda Enterprises,Bilaspur, and since then this machine has been giving trouble like improper working,abnormal shut down & cooling.

When I called customer care they have taken the complaint and given the complaint reference number as RAI[protected] on 19th March 2010,The call was attended by the local mechanics having improper knowledge.The Refrigerator again failed to function next day after repairing .I again lodged a complaint vide complaint No- RAI[protected] on next day. The complaint again attended by the same mechanic & the result is same .After third complaint the mechanic traced the fault that in minor in nature & it was Relay switch replacement. Again the fridge failed to function on 7th may 2010 .I have lodged the Complint at local office at Bilaspur on 8th may 2010 .

Looking at the multiple faults in the product ,I request you to replace the Refigerator by a new one.This is the one of the faulty product I have ever seen.

Hoping for quick solution to this matter at the earliest.

Regards,
S N PATRA
L-5,Vinoba Nagar,Bilaspur,CG
Mob[protected]

my kelvinator refrigerator is out of order from last 15 days.
i filed a complaint in the company office at ahmedabad india
the response is too poor.
I was told it will be working in 48 hours. The thermostat switch has gone.
the fridge is still out of order.
the temperature here in india now is around 45 degress
my food and milk and all the daily stuff gets spoiled.
if not repaired within 24 hours, i ll throw it uot of my house in the middle of the main streets of my city.
my address is
name : Ms. Sejal Dalal
A / 63 Vrundavan Township
Gotri Vasna Road,
Baroda
Gujarat
India
Phone[protected]
complain No AXM [protected]

Dear Sir,

This is to draw your kind attention that I had purchased a Refrigerator of KELVINATOR make (Model No.180L KD 185B-A) on 23 JAN 2009 from Naresh Appliances, 102, M.G. Road, Puducherry – 605 001 and since then this machine has been giving trouble like, improper cooling, insulation problem, fan problem etc.

For the past one month my refrigerator is not giving proper cooling and I have complained to the Authorised Service centre, the machine has been assessed by the VG Customer Service Authorised service centre of M/s. Sree Susmee Electronics No. 126, Kandhappa Mudaliar Street, Puducherry. The Service Engineer had approached our residence on dated 28 March 2010 and checked the refrigerator and stated that the gas has to be refilled in the refrigerator and around Rs. 1000/- will be the service charge. But the same was not rectified by the same engineer and he left house stating about these expenditure. Till 20 April 2010 the engineer didn’t visited back to my residence. We regularly contacted the Service centre but we have not received any proper response from the service centre finally on 20 April 2010 another service engineer visited my residence and checked my refrigerator and he stated some other problem which was so contradictory from the previous service engineer’s statement and he stated an expenditure around Rs.3000/-. Finally he said that it can be reduced to Rs. 2500/.

Being a customer we were totally confused with the contradictory statement by both the engineers and huge variation in the servicing charges too. In this regards I need a proper explanation for these contradictory statement from your good office and also the rectification of my refrigerator.

As I am working as an Vocational Instructor in the VRC, Ministry of Labour & Employment, Govt. of India, Puducherry, So that, I requested one of our senior Instructor of AC and Refrigerator of Men ITI, Puducherry to identified the actual fault in my refrigerator. During his assessment he stated that the major problem is due to the compressor of my refrigerator only. Hence he suggested me to launch a complaint regarding this to your good organisation and he stated that the compressor is having warranty for five years, so that the company can change the same in free of cost.

As I am a working women and the refrigerator is more essential for me and I am facing the regular problem with this refrigerator. So that I make a humble request to your good office to take up this matter immediately and kindly resolve my problem as earliest as possible.

Thanking you!

Your’s Faithfully,

Jullie Arora
Mobile : [protected]
E-mail: [protected]@yahoo.com

the refrigerator is not giving proper cooling

Hi,

I am one among the most frustrated user of Kelvinator user, I am sure there will be more by looking at the level of service which this company is provided with their crap outsourced partners.

Before I start what went wrong I need to just high light that Outsourcing will work in countries like US or UK as for them customers are king and in countries like India customers are just dump yards whom these cos are cheating with advertisements.

I bought this refrigerator {PEF:KAL233IH-RFB –[protected]} (better to mention this as good cupboard as I never saw this cooling for a long time after 3 months of purchase).

I bought this for the new year 1st Jan 2010 and gifted to my mother and she now feels that why she gave birth to me, as now the Indian middle class is that depended with Refrigerator.

The issue started when we heard a huge noise from the freezer and all milk started to get spoiled. We switched off the cupboard and gave a call to given number which is[protected] it was a call center from Bangalore, and they replied with a complain number CHE[protected] and informed us that we will get a person looked into it within 24hrs and after 3 follow up calls we got a person 48th hour and he told everything is fine and if the same issue persists please give a call with out switching off this refrigerator (he was claiming it as one).

After 2 days same problem we called the call center and gave a complain with ref to CHE[protected]. And again there was a around 12 follow up calls to find the status but no one turned up till this time (1 PM IST – 15APR2010).

I am really getting irritated when these call center people tell me that they are here to help me for 10 times even my case doesn’t move an inch.

After my 12th Follow-up call I got a number of one Mr Dilip Kumar[protected] I did around 10 calls to this number and just spoke with the receptionist but never spoke to this guy and to my surprise I got a news that the case is assigned to this guy on 13th April and 14th being off they will look into it today which is 15th April 2010. I am sure this wont end here.

I am sure we are loosing lot of power (electricity) here because of the fault in the cupboard, but still we are not swithing it off (for 4th day) as per request.

As this service level is worst then the worst I request any of your help to change this cupboard to Indian brands like Videocon or Godrej refrigerator.

I will be posting this in all possible consumer forums as I want all my fellow people to think twice before they buy this product.

Regards
Meenakshi Sundaram
+[protected]

By FAX [protected]
From: O.P.Salwan
Dy. Chief Electrical Engineer(Workshop),
Railway Powerhouse, Nagra, N.W. Railway, Ajmer.

To: M/s KITCHEN APPLIANCES INDIA LTD.,
C-6, Ashok Steel Compound,
159, CST Road, Kalina,
Santacruz (East) Mumbai – 400 098.

Sub:- Design defects in Kelvinator Fridge, Model No. KD 200 L.., Chassis No. 61300920.
Ref:- i)Bill No. 2980 dt. 27.6.06 of M/s Bombay Electronics, Ajmer (photo copies enclosed).
ii) My letter dated:- 28.5.2007(photo copy enclosed)
----
Dear Sirs,

Vide my letter under reference it was requested that the door of the Fridge is not properly aligned which has resulted in loss of cooling, continuous running of compressor & continuous burning of inside lamp as push button is not operated due to mis-alignment of door. Also some cracks have developed on both the end of front top of the fridge.

At that time the fridge was under warrantee and the authorized dealers M/s Bombay Electronics, Station Road, Near Martindal Bridge, Ajmer had rectified the defects after approaching to your firm vide letter under reference (ii).

I am very sorry to inform you that after lapse of 02 years we are facing same problems as mentioned above inspite of handling the fridge very carefully and not utilizing to its full capacity but still the same defect has been reoccurred which seem to be due to design defect of Top of Fridge which has to bear the total weight of front door and needs further reinforcement according to the load.

I am the regular costumer since last 30 years of your reputed products and in past I had never faced such type of problems. As same problem might be faced by other honourable customers which may not be in position to approach to your good self will definitely affect the reputation of your firm which is having very good past history.

Being an Engineer I suggest that there is a need to look into the design of Kelvinator Fridge, Model No. KD 200 L to avoid such problem.

It is therefore requested to please issue necessary instructions to concerned authority to replace the fridge by new one at the earliest otherwise and there will be no way other than to move the matter to Consumer Court.

Thanking you,

DA: As above.

Yours sincerely,

(O.P.Salwan)
641, Hari Bhau Upadhaya Exten.,
Ajmer (Rajasthan) 305001
Tele.No.[protected]/[protected]
Dated:- 06.4.2010
C/- M/s Bombay Electronics, Martindle Bridge, Station Road, Ajmer 305 001.

Dear Sir,

My order Number is[protected] of the product KELVINATOR Refrigerator 235Litres 3 Star, which i have ordered on 29-March-2010, and i have yet not received the product ,

Kindly, do the needfull support, and try to deleiver the product as soon as possible

Thank You
Indu Dubey
[protected]

Washing machine drayer is not working since 3 months I complain 3 -4 time they came & repair. But after repair with in 1 or 2 days again same problom. When I made a complain they usuly repair 10 - 15 days. At this time I made complain befour 10 days until now no body came to attande for complain.
pl. help me.

thanks

Mob. No. 0091-[protected]...

My Refrigerator has not working properly. kindly send a official at my following address
shivam-street no 1 harshidhidham society opp.gandhigram police station 150feet ring road rajkot (gujarat) phone no [protected]

I also bought kelvinator microwave convection oven from videocon via times group site.

first of all they did not had the model in stock, so they told that they will be supplying videocon, then suddenly after one and half month after they got the kelvinator oven delivered and that too without the invoice.
When i tried to used it it was not working at all and then their service guy the circuit is damaged, they asked for the invoice, these people are so ... that they send the invoice too after 20 days that too by email and without sign on it.
now, when i asked to replace it with a new one, they are telling that they will repair and give it.

that was really a disgusting moment and i thought to never purchase a videocon product in near future.

the people checking for their products pleas please dont prefer videocon or any of its allied brands

Dear Sir,

I myself Naresh Chandra Nag residence of Ajmer ( Rajasthan) wants to inform that Last year in the month of Oct-09 I purchased a freeze of 265 liters from ajmer SHOP near Railway Station , but his compresser is not working properly and your service engineer totd that I will refill the Gas and for that you have to pay Rs.1100.00.
In this regard I wou;ld like to request you that previous to this in the year 1989 I purchase 165 lts freeze and that gave me services for nearly 20 years without any expenditure or without any much more costly repair.But the body was damaged that why I purchased new one.
I was fully satisfied with the company thats why I though to purchase Kelvinator only ,but this time within a Year I am facing the problem .
I request you Kindly to instruct you Regional Manager of Rajasthan to look into the matter and please replace my freeze with new one.

Hope to reply soon , by return mail.

My contact no is [protected].

Thanks & Regards

Naresh Nag

I have purchase a 1.5 ton split AC of Kelvinator ( model no. AS 182 DX 1.5 Ton, sr. no. OUD.C1W118K[protected]; IDU OGI 18K[protected]) from M/s. Air-Cool India having their show room at 1/58-59 Andheri Kurla Road, Opp. Sangam Cinema J. B. Nagar, Andheri(E) Mumbai 400059 vide their cash memo no. ACI/478 dated 23.6.09. The AC is failing frequently. It has failed 3 times since installation. The response from their service centre is one of the worst I have experienced. It takes them innemerable reminders to attend and repair. The mechanics are most inefficient.

Recently i have lodged a complain on 13.10.2009 as per the complain no. MUM [protected] given by them till date i.e. 31.10.2009 they have not repaired the unit and all my daily reminderds are not yielding any results.