Kelvinator Complaints & Reviews

The door of refrigerator does not close and make excess ice automatically in freezer and its door also not close. and we buy this Refrigerator just four month. please immediately action.


regards: Ravneet singh
[protected]

Sir/Mam,
We have purchased a fridge( KAL-233) of Kalvinator Company . In 2 years we faced a lot of problems with this fridge . We have spent near about 5000/rs in the fridge repairing and at we are Facing same problems yet. We got the problem in cooling system and in metal +thermical system then we did complain to ShopKeeper then he send a mechanic from Kalvinator company But after spending a lot of amount we are not satisfied yet because again and again we have same problem.
As we say that we did a fault to purchase the Kalvinator Fridge because first thing is that the variety of fridge is really too much poor and the second main thing , Service of the Kalvinator Company is too much poor So the nutshell is this , Either company(Kalvinator) cheated us or ShopKeeper(City Electronics , City center, bachha park,meerut city ) of that fridge cheated us .We will be really too much thank full if you will help us .
Dated :[protected] (Brij Kishor Gupta )
` 691-D/9 Braham puri panjaya gali no.6 Meerut -250002,Uttar Pradesh
Contact : [protected]

I bought a kelvinator refrigerator model no. KGE193/2012 MASTER COOL purchased on Nov25,2012 from JYOTI ELECTRONICS,Darlaghat(Himachal pradesh). this refrigerator is not working properly and current flows in all the body. i registered complaint on no.39404040 through my mob. no. [protected]. my complaint no. is [protected].But in return service man not visited my place.kalvinator service centre is making fool of the consumers.

sir meri freez 6 month huwi hai aur usme problem hai keerant marti hai aur gas nikal rahi hai jisse ki cooling nahi hoti hai 90 din me maine 3 baar complene kiya fhir bhi koi company se nahi aya hai sir plz kuch karo ghar me do log ko kirant maar chukka hai agar koi hadsa ho jayga to iska kon jummedaar hoga company to nahi hogi meri [2] complene number hai , luc[protected] , luc[protected] ye hai customar care me baat karo to mujhse jhut bhi bolte hai ki tumare yanha ki freez company ki tarfh se ban chuki hai le kin koi bhi nahi aya company ke tarafh se to bani kaise sir plz meri madat karo mera number hai [protected] email id hai [protected]@ymail.com

I had complain abt the kelvinaor refrigerator within warranty on 29 MARCH 2013 COMPL NO.THA[protected].NOW OVER A MONTH HAS PASSED THE ISSUE IS NOT RESOLVED .1ST GAS WAS CHECKED ,THEN COMPRESSOR PROBLEM WAS LOCATED ,PHOTO WAS TAKEN OF COMPRESSOR ON 31 MARCH .I WAS READY TO SUBMIT COPY OF PURCHASE ORDER ,WAS TOLD THAT IT IS NOT NECESSARY, THEN AGAIN A PHOTO WAS TAKEN ON MONDAY 1 APRIL, ON 5TH BILL WAS DEMANDED , ONE MR PARVEZ TOOK 3 COPIES CHECKING DATE N DETAILS ON A COPY, I REQUESTED THEM TO DO THE NEEDFUL AT EARLIEST AS I WAS TO GO OUT OF TOWN , ON THIS I WAS PROMISED THAT THE ISSUE WILL BE RESOLVED WITHIN TWO DAYS BUT.......I DEPUTED MY FRIEND TO FOLLOW THE SCENE BUT AGAIN IN LAST WEEK OF APRIL FRESH COPY OF BILL WAS DEMANDED ,NO ONE CAME TO COLLECT THE SAME,THEN SCAN COPY WAS SENT TO MR AHMAD [protected]@vgmail.in.we were told that within two days the compressor will be replaced. now four days after no response , no phone is not responded too or picked up by MR Ahmad. pl do the needful

Name:SANJAY HONKALSE

Complaint Category:Electonics / Electricals

Email:[protected]@gmail.com

Address:JN 2/28/A-8.SEC NINE VASHI NAVI MUMBAI

Telephone:[protected]

I purchased 1 unit refrigerator describe as 2 door Chrome Black 7.6 cuft last April 19, 2013 which was delivered the ff. day dated April 20, 2013 from a distributor/seller of appliances known as Abenson Walter Mart Philippines.
With the latest design series and tag of more energy efficient, I been convinced to buy a refrigerator KELVINATOR brand. Knowing that it is more better than any other brand but 2 days after I try and use the Unit, I was dismayed to find out that it is slow/low icing on the freezer even on its maximum level. It has poor performance on the freezer compare to my old refrigerator describe as 2 door same size, NATIONAL brand ( but today known as PANASONIC ) which was bought 10 years ago and it is still active today with good performance until now.
At first, I don't know if the Refrigerator the I bought has manufacturers defect or it is just its normal and usual performance but one thing for sure is that I am not satisfied of its performance and I want a replacement of the unit. Last Monday dated April 22, 2013 due to my desire to replace the unit I went to Abenson Walter Mart, Pampanga Philippines to complain and demand for replacement of the unit. but their customer service inform me that it is not that easy to replace the unit because if the replace the unit they cannot sell the used product. It must be check first by the technician from KELVINATOR service center to make sure that the refrigerator has a defect from there they can decide base to the findings of the technician if they well replace the unit or not. But I am in doubt because the technician who well check the unit well came from KELVINATOR service center. while inside the Abenson, the Abenson customer service call the KELVINATOR service center and schedule to check the unit dated Wednesday April 24, 2013.
As the date come the technician arrived from the scheduled date to check the unit and concluded in less than 5 minutes using only his Ocular vision with out looking and checking the internal parts of the refrigerator " NO FOUND ANY DEFECT/ HISSING SOUND ON THE SIDE ". So this means that it has no problem at all that despite all my complains about the unit is its normal and usual performance that the latest KELVINATOR brand today cannot compete to an old Model Refrigerator NATIONAL brand which is 10 years older?
Until now I'm waiting to the feedback of Abenson Walter Mart Philippines for the replacement of the unit to other brand and said they are working on it according to them it defends on the Kelvinator to replace the unit.
My apologies to all the words I used it not my intention to offend We just like you to heard from us our comments.

Hello Consumer Complaints!
I am using kelvinator refrigerator... model number KFL215 Serial number[protected] . I will get being date 07/01/2013.... kelvinator gives compressor warranty is 5 years with.... But is provide lowest cooling and unnecessary sound for compressor at this month April 2013 .... So i will two time call the kelvinator company agents... Not proper response for our agents...... PLEASE HELP ME....
my email- [protected]@gmail.com

I purchased a Kelvinator refrigerator (Modal Modal : KSL 205TSX-RDK) in March 2012. The refrigerator is having moisturizer come outside of the entire body. I register the complaint (18Jan2012_NO 198) against this to Kelvinator Customer care. The Mechanic visit and survey the refrigerator two times. when I call back to Customer care, I got a status "call pending" as my product was suggested for replacement by the Technical Engg. After having regular call for two-three weeks to customer cares. I called to Mr. Manish ([protected]) who is ASM for GZB/Noida region. They confirmed me that the request for replacement got rejected. reason is for this is that first time replacement request company is not accepting. Without solving my complaint the same got closed. Therefor, again a request is registered to customer care on 22nd Feb 2013 (Complaint No: GHA[protected]). from 22nd Feb till 2nd Apr 13. I called so many times to Customer care, ASM and the Retailer. but till yet my problem is not resolved.

Today again I make a call to ASM (call @ [protected]; 13:26PM01/04/2013). Now at this call they told me that the replacement request was rejected by the company. I am totaly frustrated due to this type of service form a company and its service providers.

I reqeust you to kindly help me to rectify my issue. FYR Product Related details are given as under
Retailer Name: Blessings (P-5, Ground Floor, Ocean Plaze, Sec 18, Noida 201301)
Invoice No. P-2607
Product Modal : KSL 205TSX-RDK
Amount: INR 10500.00
Purchase Date 16 march 2012

Hope for a positive response from you. Regards Amit Bhardwaj [protected]

HI...

My loan a/c no. is [protected]. I would like to change my bank a/c for ECS from Axis Bank a/c no. [protected] to Bank of Baroda a/c no. [protected] and change EMI date after 9th day of every month with effect from this month.
Details: RTGS no.- BARB0SSIKAS
MICR no.- [protected]
Pls. do needful asap.
Attached cancel cheque.

Regards,
Nirupam Roy.
[protected]

we got this # from Just dial.com as the service centre for Kelvinator refrigerators. i called the company on 11th Feb 2013 for repair of my refrigerator. at about 2 pm, BM international sent their executive named Kunnu, who checked the refrigerator & changed teh heating set of the refrigerator & charged Rs 2150 for the set & Rs 200 as laboor charges & gave me a bill #096 dated 11th Feb 2013. MY wife Mrs Sangeeta Gupta, made the payment. at that time when the job was finished, there was leakage of water in refrigerator. Kunnu said that this will automatically stop within 2/3 days. Till date this leakage has not stopped & inspite of repeated telephonic reminders both to the company & to the executive, no one has attempted to rectify teh fault, we are calling both the company & Kunnu almost twice or thrice everyday, but in vain. i request you to please look into the matter & gte my refrigerator set in order by BM international at the earliest. i will be highly obliged.

Hi,

I bought Kelvinator fridge from Karan Trading Co. Rajiv Nagar West Side, Gurgaon-122001 on 24-Apr-2012 bill no. was 00440. after some time water droplet fall on the ground in the fridge and reached out to Karan Trading compmany and they changed my fridge but after some same problem coming in second new fridge. I think they dont have right condition fridge.

Fridge model no. (REFKGE193MS-FDS

Please solve my problem ASAP.

Thanks
Ajay Sharma

Dear Sir,

I would like to inform you that I had been allotted complaint No- PAT[protected], and the same is closed without proper resolution.

I had purchased a kelvinator refrigerator (Sr No- REFRPS254GH) from the local Indralok dealer at Buxar (Pin Code- 802101), Bihar. Suddenly the refrigerator stopped cooling properly, when contacted your service station at Delhi, they had allotted me a complaint No- PAT[protected]. After much followup the engineer Mr. Neeraj Kumar visited our address and asked us wait for 1 week more as some parts in the fridge has to be changed.

Surprisingly I received a SMS from your service station that my call is closed as the problem is resolved.

Pls let me know is it proper to close your complaint call without proper resolution.

Please get this checked and do the needful as it will increase dissatisfaction.

Regards

Satyabrat Mishra
[protected]

Dear Sir,

I had purchased a kelvinator refrigerators about 8 months back from local dealer INDRALOK , PP Road, Buxar. Suddenly the fridge stop cooling. When I contacted the service center they had assigned me complaint No as PAT14011300

After much follow up the engineer visited our residential address and told us that some parts is not working. He than went back without resolving the problem and ask us to wait for another 4 days to get the problem resolved. Surprisingly after 2 days I got a SMS that your complaint is cancelled since the problem is resolved by their engineer.

I think I had mad a mistake by purchasing Kelvinator Fridge. Request your interven and get the issue resolved at the earliest.

Satyabrat Mishra
[protected]

Dear Sir/Madam
I was bought Kelvinator refrigerator as on[protected] and in that freezing and over cooling problem was occurred from last 4.5 months.
I have registered my 5 complaints in Kelvinator customer service center but no proper response from them and also they have close my complaint without solved my problem.
In last they have taken my refrigerator at their workshop and observe 4 days and told that at their location problem was not occurred but at my place same problem is occurring.
In last they have suggest me that in direct cool system refrigerator defrosting is necessary as per rules though we have already keep our refrigerator power off from 11 PM to 7 AM since ice from DC is not down everyday grows.

My complaint number are as below :

13th Jun 2012 - AHM[protected]
15th July 2012 - AHM[protected]
13th Aug 2012 - AHM[protected]
24th Sep 2012 - AHM[protected] (close by ahmedabad service center)
09th Oct 2012 - AHM[protected] (this is also closed by ahmedabad service center but i have reopened it)

I have already mailed to sales head, customer service head and dealer their email address are ([protected]@vgmail.in, vighneshwar.[protected]@vgmail.in, [protected]@yahoo.com)

Herewith i am attaching my bill copy and refrigerator photos for your kind reference.

I was suffering this problem from last 4.5 months and did not getting proper solution so kindly do needful.

Thanks in advance
Jayesh Tanna
Ahmedabad
+[protected]
jayesh.[protected]@yahoo.co.in

Dear All,

I have purchased 260 Ltr Kelvinator Refrigerator in 2010. My refrigerator problem start from last 6 months.
I have lodge complaint against that but unfortunately service centre till date not resolved the problem & they closed my complaint as they show the job is ok. I am very sorry to say that i am complaint lodge customer care or service centre but I have no option or get any number for compliant lodge against them. If i ask them they reply that sorry we have no number of any higher authority to go their for my problem.

I have purchase a Kelvinator Refrigerator Modal No KFL 234 Sr.No.8607 for 225 liters. From Pinky Electronics Sco.1113 Sec.22-b Chandigarh -160022 On 17/04/2012. vide invoice no 11812 for rupees 11650/-.There is a problem of leakage on the top of fridge from beginning . I have complained to Pinky Electronics, directly to company many times but only your engineer visited two times to only check the fault. But Till date my fridge not working well.

You are requested to replace my fridge as soon as possible.


Thanks & Regards,
Anil Kumar,
[protected].
House No 264/21 Manimajra Town

I bought a split AC 1.5 tonne Kelvinator 5 star AC on 27/August/2012 .Firstly even after repeated calls the engineer came after 3 days .After the installation was complete the engineer started the AC then it did not work.The engineer first said that transformer is not working it must be changed .Even after changing that it did not work.Then 2 more engineers came.They said that PCB has to be replaced it will take 1-2 days and till now it has not come .Even after repeated calls there is no response.Now the engineer are not picking up the phone.Now they say that part is still not available after 12 days.The dealer said that they are ready to replace the AC if the engineer puts a sticker on it that its a manufacturing defect but the engineer says that if he does so then there are chances that service centre will be closed by company.I am a Doctor and this AC is installed in my room i have to now shift my OPD to other place causing a lot harassment to me and my patients.If the dealer is ready to replace what is the policy of company.Neither do they change the part nor the AC and i am at receiving end.Where should i go ?

I had purchased a Kelvinator Refrigerator from A Balaji Furnitures Khariar road , and since then this machine has been giving trouble like improper cooling.
modal No REFKCP244GHRFB
Compresser No[protected]

When we called customer care they have taken the complaint but after multiple calls also nobody has turned up for the last 2 weeks.This is the one of the worst service i have ever seen.

Hoping for receiving your valuable reply at the earliest.

Dear sir/mam

I had purchased a kelvinator refrigerator model no-KFL-234.dated on 23/3/2012 from sabharwal electronics & company (Authorised distributor) shop no-1h/42 nit faridabad. Refrigerator were running properly only for 2 & 3 months but after this time he is showing many problems some technical problem & some manufacturing problem we are facing the problems more times so plz resolve our problem.

regards
parveen kumar
H.no-272
Sector-55
faridabad-121004
PH.NO-[protected]

WE PURCHASED A KELVINATOR REFRIGERATOR IN THE MONTH OF APRIL AND AFTER 2 MONTHS IN MONTH OF JUNE IT HAS BURNT.SOON WE COMPLAINTED THE SHOPHOLDER AND HE HAS RESPONDED.AUTHORISED TECHNICIAN VISITED AND CHECKED THE REFRIDGERATOR SEEN BLASTED AND BURNT SUITATION (INTERNAL OF REFRIDGERATOR).

DEALER HAS CONFIRMED THE REPLACEMENT AND INTRODUCED TEKCARE PVT. LTD. TO CONTACT FOR REPLACEMENT.THEY HAVE ASSURED FOR REPLACEMENT BY MAIL AND REQUESTED ME TO SEND THE REFRIDGERATOR TO THEIR GODOAN TO HANDOVER THE NEW SET.

WE HAVE SENT OLD REFRIGERATOR ON 25/07/2012.THEY HAVE NOT TAKEN IT TILL 21/082012 TILL MY CONTINUOUS FOLLOW UP AND FIRING ON THEM.SINCE THEN THEY ARE ASSURING ME THAT THEY ARE DISPATCHING THE REFRIGERATOR IN A SHORT PERIOD OF DAY OR TWO WHICH THEY ARE FAILING.I AM FED UP FOR THE PAST TWO MONTHS.PLEASE RESOLVE THIS ISSUE

Regards,
K L S KIRAN
Sr.Mfg Chemist,
KAKATIYA CEMENT & SUGAR INDUSTRIES LTD.
PERUVANCHA VILLAGE,
KALLURU MANDAL,
KHAMMAM DISTRIST, ANDHRA PRADESH
MOBILE : [protected]