Comments
bogus-company-with-zero-support
I totally agree with you.
The company have not addressed my complaints for food processor even after repeated request to customer care and Dass showroom in aundh whrere from i have purchased this food processor.
The food processor is too noisy and this complaint is not yet solved by their service people.
If these people are going through it kindly address one of my complaint nos. PUN[protected].
I feel i have wastes my time for writing this e-mail also.
Sarang
I totally agree with you.
The company have not addressed my complaints for food processor even after repeated request to customer care and Dass showroom in aundh whrere from i have purchased this food processor.
The food processor is too noisy and this complaint is not yet solved by their service people.
If these people are going through it kindly address one of my complaint nos. PUN[protected].
I feel i have wastes my time for writing this e-mail also.
Sarang
kenstar products should be allowed to sell in India
Dear Sir,
Quote
Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
Unquote
The above quote is taken from your web site.
The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.
Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])
On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).
I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.
Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.
I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.
I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.
Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.
The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:
Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.
Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.
Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.
Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.
Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.
I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
1. The website should guide the customers properly with the address / contact numbers of the all service centres.
2. There should be provision to lodge complaint on the web site also.
3. Call Centres should have correct address / contact numbers.
4. All service related grievance should also be registered at the Call Centres.
5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.
I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????
Regards,
D K Goswamy
1002, Labh Shukan Tower, Nr. Judges Bungalows,
Bodakdev, Ahmedabad
(mobile [protected])
Quote
Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
Unquote
The above quote is taken from your web site.
The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.
Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])
On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).
I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.
Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.
I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.
I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.
Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.
The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:
Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.
Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.
Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.
Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.
Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.
I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
1. The website should guide the customers properly with the address / contact numbers of the all service centres.
2. There should be provision to lodge complaint on the web site also.
3. Call Centres should have correct address / contact numbers.
4. All service related grievance should also be registered at the Call Centres.
5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.
I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????
Regards,
D K Goswamy
1002, Labh Shukan Tower, Nr. Judges Bungalows,
Bodakdev, Ahmedabad
(mobile [protected])
I would like to bring to your notice that i have purchased a Kenstar Microwave convection oven (serial no.[protected] from Swastic digiworld in Pinjore Haryana (bill no. 87) dated 6-7-10.
From the very 1'st day the microwave is not working. i bought the microwave and the demo guy(Mr. Sukhjeet) came after 3-4 days and openend the box and started giving me the demo. But the microwave did not start . Upon this i called up Mr. Jasbir to replace the microwave and he said that you will have to wait for a day and that he will talk to Mr. Niraj who is resposible for taking desicions for replacing the microwave. Despite that i did not get a call for 3 days. After that i again called him up and he said that you take the microwave to Swastik Digiworld and they will replace it. i took the microwave to Pinjore which is 18 k.m. from my house but they refused to replace. i again bought it back and asked mr. Jasbir to give me the conatct no. of Mr. Niraj and he gave me. When i talked to Mr. Niraj he assured me of replacing the Microwave as i requested him because it was not worth getting it repaired if i`m spending rs. 11000 for the new microwave and i`m still getting it in a repaired condition . but honestly speaking SIR, till today that is 12'th of august i`ve not got any engineer to look intyo the matter nor it has been replaced inspite of giving so many reminders to Mr. Niraj. every time he says that you will be visited by an engineer in another 2 -3 hrs. but i`m feel very sorry to say that this is my worst experience with Kenstar. My uncle who is owning 3 products( refrigarator, microwave and of course a washing machine { all brought from Swastik electronics / pinjore}) of kenstar recommended me to buy a microwave from Swastik Electronic - Pinjore.
Sir, Is this the way your company deals with ?????
I had given this as a gift to my sisters In- Laws. But i did not know that i will be so much embarresed after buying a KENSTAR brand.
Kindly suggest me what should i do.
Should i throw away this Microwave in a garbage and think that i have lost my rs. 11000 or should i go and keep it outside the SWATSTIK ELECTRONICS DIGIWORLD - PINJORE. so that they can sell it again to a customer like me and make a fool of him. I think your company is least bothered about any kind of customer relation ship.
From the very 1'st day the microwave is not working. i bought the microwave and the demo guy(Mr. Sukhjeet) came after 3-4 days and openend the box and started giving me the demo. But the microwave did not start . Upon this i called up Mr. Jasbir to replace the microwave and he said that you will have to wait for a day and that he will talk to Mr. Niraj who is resposible for taking desicions for replacing the microwave. Despite that i did not get a call for 3 days. After that i again called him up and he said that you take the microwave to Swastik Digiworld and they will replace it. i took the microwave to Pinjore which is 18 k.m. from my house but they refused to replace. i again bought it back and asked mr. Jasbir to give me the conatct no. of Mr. Niraj and he gave me. When i talked to Mr. Niraj he assured me of replacing the Microwave as i requested him because it was not worth getting it repaired if i`m spending rs. 11000 for the new microwave and i`m still getting it in a repaired condition . but honestly speaking SIR, till today that is 12'th of august i`ve not got any engineer to look intyo the matter nor it has been replaced inspite of giving so many reminders to Mr. Niraj. every time he says that you will be visited by an engineer in another 2 -3 hrs. but i`m feel very sorry to say that this is my worst experience with Kenstar. My uncle who is owning 3 products( refrigarator, microwave and of course a washing machine { all brought from Swastik electronics / pinjore}) of kenstar recommended me to buy a microwave from Swastik Electronic - Pinjore.
Sir, Is this the way your company deals with ?????
I had given this as a gift to my sisters In- Laws. But i did not know that i will be so much embarresed after buying a KENSTAR brand.
Kindly suggest me what should i do.
Should i throw away this Microwave in a garbage and think that i have lost my rs. 11000 or should i go and keep it outside the SWATSTIK ELECTRONICS DIGIWORLD - PINJORE. so that they can sell it again to a customer like me and make a fool of him. I think your company is least bothered about any kind of customer relation ship.
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Kenstar — Bogus Company with Zero Support
Over a year back we had bought 8 pieces of Kenstar 1.5 ton AC's and in ALL the ac's the flap stopped functioning within 6 months o[censored]se. There is absolutely no sales service for this Company and our repeated calls are not answered. They are unable to repair this simple thing for over a year now. Pathetic Company. Pl take care of these cheaters. Their stocks should be pulled out from all shops else people like us will further suffer.