Kenstar Complaints & Reviews

I have purchased a KenStar KRC170AS refrigerator with Serial Num:
[protected] on
13th Nov 2004 in Pondicherry and the unit was in operation in adjoining
Cuddalore, Tamil Nadu.
There was one year warranty on all the parts and 5 year warranty on
Compressor and Evaporator.
The unit failed to work during Nov 2007 and was reported to the customer
care of KenStar
located at Cuddalore....

It is rather pathetic to say the least that a refrigerator compress stops working jsut after an year of purchase even there we have used the stabliser etc., and no spike in power whta so ever.. actual issue start wehen we start looking for the service center for Kenstar.. for bad luck Kenstar service centers have been closed down and so is their call center.. hardly any one picks up the call, even if they do so, , , std reply we will get...

I have purchased kenstar air cooler on march 2008. From beginning my cooler is not working, I don't know where should i complain . I have found kenstar web site in net, but it is not working .


Now where should i go ?......

We have been using Kenstar Microwave oven Grill type model OM9918C which was purchased from M/s Rahul Electronics Dahisar(E). Since this was not working we lodged the complaint on Kenstar helpline no 39404040 with complaint no 7A[protected] and accordingly one mechanic came to our place alongwith the job card of KENSTAR APPLIANCES INDIA LTD and job no 08A00160039 dated 16.09.2008. The mechanic one Mr Raut informed us that the Magnitron...

I brought a washing machine three years ago and the mother board got burnt .The board is not available, and also the service personnel does not respond you properly.The service persons who came does not able to diagnose the problem. They turned after a long time and fit a second hand board but still it does not work. They are not able to get a new board.Please dont any of the Kemnstar product as the service suppport is not there.
br...

I, K.J. Lala from Mumbai has been using Kenstar Microwave Oven (Grill TYpe - OM9918C). It was purchased from M/S. Rahul Electronics, Dahisar. It is out of Waranty. The Oven is not working and so I lodged a complaint on Kenstar's Customer Care Help Line no[protected] and the complaint no given to me is 7A[protected]. Accordingly a technician visited me alsong with the printed job card (Job No.08A00160039, Dt.16/09/2008) of Kenstar and...

one day while using the toaster, there was a spark and the toaster stopped working. we are residents of kanpur. since then we've been trying hard to get an authorized Kenstar service centre for us to go and get our toaster repaired. but we've been unsuccessful. can u please let us know of an authorised kenstar service centre in kanpur ?...

I have purchased Kenstar Microwave oven Model 9918C from Jamshedpur. Now if I am asking for its repair then company employee giving me a suggestion that I have to purchase new one because they will not supply spare parts. As I have purchased this from Jamshedpur and their local authorized service centres are having complained that they are not getting the spares from Kenstar Company. In this condition how some one can think that I will suggest...

I had purchased Kenstar LS 78 washing machine on 26 Nov 2007. the machine is giving sound and on complaing the technician from the company attended on 29 Sep 08. the technician foud that certain part is required to be replaced and went back with assurance to replace the part within three days. After that repeated telephine calls have failed to get attention from the company service centres and may complaint is not being rectified.
I...

I have made several complaints to the call centre and service centre also but the machine has not been made operational so far though once company service personels had visited my house.I request the machine may please be rectified immediately failing which i will be compelled to seek redresal of grievance from consumer court.I may be advised about the progress in complaint process.

with regards
syed laique ahmadbr...

D/Sir,
I have ur MICROWAVE purchesed in 2005 at chandrapur (M.S.), and at present using it at Bhatapara C.G., the said product is not in working position since last one year as its timer is not working.I could not found any autorised service center at Bhatapara, Bilaspur, Raipur of C.G.and other service engineers have refused to work for KENSTAR Products, it shows the companys bed reputation in local market. I also could not suggest...

I bought kenstar washing machine in January 2007 and it was told it carries a warranty period of two years. Nearly six or seven times it was faulty (Water draining problem) and it was repaired. NOw I have moved to Tiruchirapalli, Tamilnadu, India and the same problem occured last week. I was shuttled between two dealers and very reluctantly one of them sent an amateur person (TO learn the repair at my cost). One part was replaced at Rs.175.00...

Sir,
I reside in Pimpri-chinchwad, Pune. I have kenstar products in my home & i didnt know that kenstar donot provide after sales service in india. I have right kenstar washing machine giving problems. Problem faced is washing timer is not working & the timer replacement is required & i have registered 2 complaints since last 10 days. Nobody has turned up nor any call received from their side.I have traced around two dozen...

I purchased a LF-690 Automatic washing machine on 19/4/2008 from Next Retail Shop, Jessore Road, Kolkata -700055 (phone[protected] on the recommendation of the dealer. The Bill No. is 217854 and the Machine Serial No. is K7G000390. Within about six weeks of purchase the machine started making noise and producing abnormal vibration in the Rinse and Spin mode. It apparently was no longer adjusting the washables for these modes and even attempts...

I purchased a air cooler 9704 Turbo Cool Kenstar Model in May, 2008. After that in the month of August, 2008, the water pump of the cooler was not total working. I complained to service centre and lodged a complain (complain no. DGP08H210051). About two months have been passed and at present the complaint was not attended so far. Then I contacted distributor, they gave a me a new number of complain centre from where I also lodged a complain...

It is with utmost fury, frustation and pain that i pen down the saga of my sufferings using two products of Kenstar Appliances, namely its Convection Model Microwave and its Food Processor. I am Dr. Manoj S. Kamat based in Panjim Goa and i purchased both the above mentioned products one and half year before from CMM, Panjim Goa.

Kenstar's after sales service showed its first sign of shher irresponsibility by making we...

Dear Sir,

I am Laxmi Vaidyanathan. I purchased a KENSTAR FOOD PROCESSOR. Within few months of purchase food processor stopped working. I gave a complaint to Kenstar and a person came for servicing. He said one of parts has to be changed and would be done in 15 days since the part has to come from Aurangabad. It has been over 2 months now but i have not received the part. I have been calling GURU SERVICES, who are service agent...

We purchased a Kenstar Microwave Oven Model No. OM : 34ECR capacity 34ltrs on Dt 31/12/04 Bill N0-7471 from Mayank Electronics, Old Cannught Place, Chakrota Road, Dehradun . After a use of 32 months we feel a heating problem then contacted the local Kenstar Service Centre: Appliances Care Centre, Agenda Complex, 11/10, Rajpur Road Dehradun(Uttranchal), on dated 9/9/07 they changed a part named Magnetron of Rs 1800/- Bill N0. 2913 with six...

water purifier is leaking. please send an engineer to see it on weekends as on week days we will not be available.

Mobile [protected]...

I HAVE PURCHASE KEN STAR SPLIT AC IN MONTH OF OCT 2007. one technician came from bhagalpur bihar install unit.during instalation front swing blade seen totaly dimage. I lodge complain in your patna near jamal road office three month ago.than i went boring road office [[protected]]contect one kown SHARMA JEE . he assure me problem will solve within week . i am very sorry to inform you that nobody contect me during past three month....