Kenstar Complaints & Reviews

i am sold 2 years back mixe grainder purchase time tell distributer 12 years warrenty, 2 times motor winding burn no serviing demand to pay ammount 2 times

I bought a Kenstar food processor on Dec 08.After 3 days the guy was came for demo .After the guy was left, when I start to use this machine it give some burning smell. When I call to this guy he said you need to call customer call. When I call to customer call they said you need to come to our service center. While time of buying they said that it will provide home service. When I call to customer care they are saying you need to come at our service center .This is not a small product that u can keep it in your pocket and go to service center.

So my opinion here is don’t go for any kenster product. Go for only those whose services are good.

I am waitin for person from last 10 days, your person had visited my home seen problem and not given solution after 6 days also, i am waiting for only rubber elbow of kenstar cooler, the person visited my hom.

I agree with this complaint, I have purchased one kenstar air cooler in April 09 and after one month the
cooler was stopped working, I logged one complaint to provided customer care No. on Kenstar Box,

I logged first complaint on 22nd May 09 the customer executive gave me my complaint no. (PUN [protected]) and promised me that i will get a phone call in 2 hours and service in 24 hours, but didnt got a single call so again I called on the next day the another executive (the keep changing executives) said the same work will be done on that day only, again same procedure as i will get call in 2 hours and service in 24 hours, but on that time also they didnt call or attend the call, then i again call then and asked about the comaplaint the another customer executive said that ""my logged call has canceled"" so i will have to logged a new call for this, I dont know how and why my complaint got cancelled when i asked that person i want to talk to your senior he gave my call to his collegue and told me he is our manger (Hemant Pillay) when he was just an executive.

I explained each and every thing to him he also promised me that they will take care of my complaint in 24 hours.

since that day i havent got any service or any type of call.

Pls help in this.

Regards,
Sachin Shinde

Dear Sir,

Quote
Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
Unquote

The above quote is taken from your web site.

The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.

Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])

On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).

I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.

Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.

I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.

I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.

Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.

The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:

Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.

Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.

Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.

Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.

Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.

I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
1. The website should guide the customers properly with the address / contact numbers of the all service centres.
2. There should be provision to lodge complaint on the web site also.
3. Call Centres should have correct address / contact numbers.
4. All service related grievance should also be registered at the Call Centres.
5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.

I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????

Regards,

D K Goswamy
1002, Labh Shukan Tower, Nr. Judges Bungalows,
Bodakdev, Ahmedabad
(mobile [protected])

yes i agree with you. i had bought a kenstar 1 ton ac 11 months back. just after i month it started giving cooling troubles.since i bought the ac the service center people have visited my place atleast 25 times for one after another problem. not to say that in 1 month my ac has gone in the service station for three times.just few days back they installed my ac without completely fixing it .they installed the ac without replacing the swing blade motor as the swing blade was not working at all. now the next day they came and took the motor of the swing blade saying that they will replace it with a new one within a week. i hope that they do a better job this time. and completely fix it. we had written to the company about this saying that may my ac be replaced with a new one. but who listens. what they did is that they send the same old people from the service center . you are so true that nobody bothers for the customer. i have gone hopeless. what will i do if the guarantee period expires and i have to empty my bank balance on the repair of this ac. where to go ? to whom to complain ? i am at a mess...

KENSTAR AC 1 TON — Swing option is not working

HI,
This is Pushpendra from NaviMumbai([protected]) i have been complaining since a month regarding our fault AC, it’s swing option was not working since first day . We called so many times to customer care they launch a complaint but never reply.Complaint no. (THA[protected],THA[protected],THA[protected],THA[protected],THA[protected]) .once their technician came and took away the swing flap after that nobody came.Here i once again request to look in to the matter and reply soon.
Thanking you very much.
Regards
Pushpendra Kumar Gangwar

remote get locked but there is no help to unlock this on net .no user guide facility

I bought a KenStar Mixer Grinder in April. Before completing 4 months the grinding part of the Mixer came off. All the search for a service center went in vain as no one was giving proper response. I called to nearly 50 numbers before getting connected to the appropriate person. In addition to that I'm not cent percent sure that person will do the service. I have requested for home service as the service center timings is not in sink with my work timings. When a customer is coming to buy a product you do show immense customer support and dedication. Why this dedication is not seen in the quality of the product or when a defect occurs in the product, that too in Waranty period? The company has provided 6 years warranty for the product. In one month if this is the condition, how many times in 6 years I should search for a service center.

Raji
Chennai
(Mobile : [protected])

My Mixer cum Grinder is not working then me colled the below number I called to Dhrmendra on 27 August-2010 at 3.16 PM, to the Ph.No. [protected], But no body lifting the phone. It seems tobe worst service prividing from your end.

Pramod
Manager,
Vishwa group
Mob: [protected]

Kenster Microwave Oven has ceased functioning.Persistently I have been lodging complaint and getting assurance of service within 24 hours, but in vain.That is the plight.

P.ATAUL FAREED
33/265 P K STREET
PERIAPET
VANIYAMBADI 635751
VELLORE DIST
TAMIL NADU

Kenstar mixer cum food processor — not working and Warranty

Sir/Madam
Last 16 days i am giving complaimts to them none of the sales engineer has came to my home for the product this is very disgusting thing and my product is in warrenty.


Regards
Mr V.D Shinde
[protected]

I HAVE PURCHASED KENSTAR MICROWAVE OVEN WITH GRILL FROM BIG BAZAR VIDE CASH MEMO NO. T83/5215 DT. 25/11/07. EXCEPT FOR DEMO, I HAVE NOTICED THAT NONE OF YOUR TECHNICIAN HAVE VISITED OUR RESIDENCE REGARDING COMPLAINTS LODGED WITH YOUR KALYAN OFFICE HENCE I AM FORCED TO LODGE A COMPLAINT REGARDING LACK OF CUSTOMER SERVICE NOR THEY HAVE A COURTESY TO CALL BACK DUE TO BUSY SCHEDULE. HENCE IF THE MATTER CONTINUES I WOULD BE FORCED TO CARRY OUT LEGAL PROCEEDINGS AGAINST THE COMPANY AND SERVICE CENTRE. FOR YOUR INFORMATION I GIVE BELOW MY MOBILE NO. [protected]

i am the ealer of electronics items isale the kenstar solo microwave dt15/05/2009 and demo rejistar next day my coustemer name is kusum mandal and pphone no-[protected] technician take appouintment but not attend the call thechnician name is rakesh and his mobile no-[protected] till date 28/05/2009 coustemer return the goods me tell e what will i do kenstar service is very bad respons me .

kenstar/ Refrigerator — Burnt Refrigerator

I am one of customer of Kenstar domestics product, I always use your good products in my home and recomanded to others. Your every product is working satisfactory till now but unfortunately your refridgirator that I purchased on 17.02.2007 Bill no. 60/57 was burn on 05.06.09 and the same was registered/informed to the dealer in local Gemini Plaza, Kakinada. They sent Service Engineer to chek and he advised us to him submitt the original bill, warranty card and burnt refridgerator photographs to forwarding the process to the company. In meanwhile i would like to inform the same to you, please find the photographs and bill attachments for your perusal and treat this with kind attention. I trust Kenstar will replace it as earliest. Kindly acknowledge the receipt of complaint to my mail ID. I unable to attach the photographs due to unavailable of PNG, JPG, GIF facility on my pc.

hello sir i will purches the your company refrigerators one year back, in recent time fridge was repair, the repair is relay, what can i do sir, my place is tamil nadu, please reply me the service center in pondichery address

hello sir i will purches the your company refrigerators two year back, in recent time fridge was repair, the repair is relay, what can i do sir, my place is tamil nadu, please reply me the service center in pondichery address

smg agencies is our authorised service franchisee in coimbatore for kenstar appliances (air cooler, mixer grinder. food processor, microwave oven.water purfier and all small appliances plz visit us smg agencies, 27, 10th street, gandhipuram, tatabad, coimbatore 641 012. ph[protected], 4512237, 4374408

Dear sir,

I have purchased air cooler on 20th April 2008. Now the motor is not working. please inform the service centre in Hyderabad. I lost the bill and guarantee card.

i have been using the kenstar aircooler for the last 5 years sorry did say air cooler no no it has been working as a fan only the water pumping motor didn't work for the past 3 years. is there any service centre in and around ambattur in chennai?

For any complains on Kenstar, kindly contact Kenstar customer care Phone no. 39404040

air cooler model no:9924 — air cooler not working

air cooler not working from few days eventhough attending the repairs by malakpet service pont persons.Mobile no:[protected]

model:cl-ct-9924
dr.no:182773
date of sale:17-04-08
My mobile no:[protected]&[protected]

Hi,
I have purchased the Kenstar coolern (cyclon) last year. within year there is problem occured, things is that the water is not going up from the pipe. please just me the correct suggetion or send me a engeeneer for repair the same on urgent basis.

Regards,
Mahendra Raval
[protected]

Dear sir,
I have purchaged Kenstar air cooler Model:9704c on 11.02.07.Last month I was called to your service center for replace the mats, one of your service person came from your authorised service center and replaced the mates.Before he came it is working good, but after that it is not working properly and again I called to your customer care center then again same person came and do somthing but the problem not solved and he told me come tommorrow, but no bady is comming.
The following problems I am facing:
1)Fan not rotating(Primerly need to be rotate by hand then only it will rotate
2)Smoke comming from cool/swing switch(he replaced the switch but not working)

Pl note that I had purchased one Kenstar medium cooler . Mistakanely the rubber of the drainage has lost dut to which I am unable to put water as water is coming out. Pl provide the same

A.N.Gupta
[protected]
Kharagpur

our disgusting kenstar air cooler started giving complaint from day 1 as the water is spilling out mixed up with the air it is blowing.as such in a half hour whole floor is getting wet with water and i fear too because that moisture may do damage the wood of the bed.can any one suggest where i can find the sevice centre for kenstar in hyderabad

Dear sir/Madam,

We have purchase 2 nos. of kenstar coolers on 3/5/08.
In one of the coolers, the pump is flowing water towards backside.

We lodged a complain No. 7338 in your customer care no.[protected] on 02/05/09 regarding the same problem.

Today i.e. 2/5/09 I called the customer care and said that my complain has not been yet attended. They says that the concern person is on leave today and will atted the complain tomorrow.

I requested them to please get it done today because the cooler is on warranty till today. They says the complain will be attended tomorrow only, and we have to pay for that.

Please get the complaint attend.

Dear sir,

I have purchased kenstar air cooler model CT-9924, on[protected] .at All India Industrial Exibition at Nampally, Hyderabad.dealer name is MAHASHAKTI ENTERPRISES PRI LTD, 4-3-101 to 106Devideen Bagh, Hanuman Tekdi, Hyd .after running for two seasons, the trouble started .
.
I called to this dealer no. of times but no response . after few days again i called he gave another phone no. that persons didnot turned up.like this one to another numbers they gave .But all went in vain .that seasons over. of 2007, and 2008, again i tried in this season to search for ken star Service centre at last i could find his no. to contact, after registered the complaint, on fine morning he has come to repair, he said that rubber washer was damaged, so u have to replace hole unit, it costs sum Rs450 +service charges . i accepted it, then he replaced. After one day, it started heavy sound, I tried no of times, but no improvement . so I called him number of times but no response, intensionally.this new service centre name is NEW TEK SERVICES KUKATPALLY.

. What shall I do to rectify my cooler, Inever expected ur brand will be like this, and ur service will be like this . so i chose this mode of complaint, i hope u will responce to this, as we r suffering lot with scorching heat, so u understand our problem.


B.NAGENDER RAO
M.I.G. -506, 1ST PHASE, B H E L, R.C.PURAM HYDERABAD -502032. Thank you,

Dear sir,
I have purchaged Kenstar air cooler Model:slimline on 13.02.09. cooler Pump Moter are not working. Last month I was called to your service center for replace the Pump Moter, my complain no: is Hyd-[protected] and my Mobile No: [protected]. One of your service person came from your authorised service center and cheked it and told tomorrow we replace it. After 10 days I called to your customer care center then he give me Telephoe No of another person I call another person and he give me anther No., but no bady is comming.

i haveDear sir,
I have purchaged Kenstar air cooler Model:slimline on 13.02.06. Air cooler is not working. Last month
I was called to your service center for replace the Pump Moter, my complain no: is Hyd-[protected] and my Mobile No: [protected]. One of your service person came from your authorised service center and cheked it and told tomorrow we replace it. After 10 days I called to your customer care center then he give me Telephoe No of another person I call another person and he give me anther No., but no bady is comming.

Dear Sir,

Sub: Kenstar Motor not working.


i have been using the kenstar aircooler for the last 9 years. the water pumping motor didn't work for the past 1 month.i am your customer past 10 years i purchased a air cooler (turbocooler ) in year 2002 it is working very well, but from last week the motor pump was not working properly. so kindly request u to send service excutive to our residerne address given below.

V.S.CH.Bhushana Rao, C/O Mr. D. Venkata Rao(DGM), plot no: C-29, opp sumdura elegance appt. gaddiannaram - hyderabad. contact phone no [protected], [protected]

Dear sir,


We have purchased a kenstar double cool dx, 3years ago.Now its in repair.Its motor is not working.we even gave it to a technician but even he couldnt repair it.So, I request u to send a technician as soon as possible to solve this problem.

thanking you,

yours faithfully,
mohan.k
h.no:3-9-3/2;
sharadha nagar,
ramanthapur,
hyderabad.
contact no:[protected]

dear sir, `i purchased kenstar turbo cool dx air cooler in 2009. now air deflectors are not working .i called the customer service39404040 thre days back, who promised to send the technician in 2days .till now there is no response. irequest to send the technician at the earliest.

dattu rao desai
plot no. 117
shaktisainagar, mallapur f.c.i, road mallapur near shaktisai nagar bus stop.

Dear sir,

I purchased kenstar air cooler model no: CD-2001 in the date of 29/04/2008 swing louvers are not working i was complaint to kenstar service center they told with in 3 working days we will come and solve youe problem it was happened in february, 2010. but till nobody will not come to my proper address and they do not solve the problem.

I purchased kenstar air cooler last 2 monthes back... suddenly motor is not working & even i have informed to customer care from last 2weeks back, every day iam calling to them but they not responsinding...pls suggest on this we thought of rgiving eturn back...is this way to responce to customers...

very bad service from kenstar...

Regards,
srinivas
[protected]

I purchased new Kenstar K 9704 on 3.04.2010 vise bill ACL 00004 in Sonovision Kakinada East godavri district of Andhar Pradesh. But unfortunately Cooler is giving more sound and seems to be not working properly. We have given complaint on 26.05.2010 ID:VAI [protected]. After so many reminds nobody is ready to rectify the complaint. Why. You are request refund our money Rs.6500 with interest as early as possible to my address.

After somany complaints to the customer care nobody is ready to come.

Kenstar - Air Cooler — Customer Care Not Responding

I brought Kenstat Air Cooler two months back, i had a problem with Swing. Requested customer care 30 days back, keep calling regularly, tried to get connect with seniors but they drop call every time. Not sure what to do now.

Manish Gupta
+91-[protected]

I have purchased Kenstar Double cool DX air cooler on 2007 March. It is not working. I went to the distributer where i purchased. He advised me to contact Kenstar customer care. So please provide me the customer care number and address in hyderabad.

Regards

B.Raju
[protected]

KENSTAR/KENSTAR SLIMLINE AIR COOLER — BROKEN PART NOT BEING REPLACED

A Kenstar Slimline Air Cooler was purchased on 27.04.11 from Kamal Watch Service, R.P. Road, Secunderabad. A broken fin was observed on the same day and a complaint was made to Kenstar Call Centre. It has been over a month and a half and the part has not been replaced until now. Two technicians have attended the problem, the first one just visited the house and promised to return with the replacement part but closed the case without replacing the part. Subsequently after several complaints to the call centre for a month,another technician from a different service centre took the broken part with him and did not return so far, to replace a new one but have closed the case without replacing the broken part. The call centre is of no help and the regional offices do not pick up the calls as they probably do not exist.

The complaint numbers are HYD[protected] dated 04.05.11 (closed without replacing the part) and HYD[protected] dated 08.05.11 (closed without replacing the part).

Will Kenstar authorities look into this substandard after sales service and rectify the problem immediately.

KUBERAN

[protected], [protected]

Kenstar — Not working properly & sounds problem

i bought 1 product on your company mixer grinder and guicer their is so many complaint its not working properly and its sound is like a generator its so horrible i compaints many times but ist not resolve its third class product its last complaint no. is GUR[protected] i m fred up this product and i can't suggest to any one to buy this company product.

Kenstar — cooler not working

my cooler is not working. i was gave compliant in 1st week of march. they change some part cooler but is still not working.i give many compliant in near service center. they told me they send mechanic tomorrow. but till today no mechanic come for service

Kenstar — kenstar air cooler water pump is not working

My air cooler motor is not working and i have registered the complaint on 21Jul12 complaint ID GHA[protected] but still no one come to my home to repair the same. on the daily basis i am calling to customer service but the same has not been resolved yet. kindly advise what to do in this case.

Hi.

I am staying Bangalore. I purchased the Kenstar Vibrant air cooler just two days back and used for a just 9 hours, It stopped working now. I have paid 5800 Rs for the same and i am feeling like i am cheated :( . I called Customer service they said they need 48 hours, just waiting for them to come and fix the issue. But lost the trust on this product.

Problem:
Water pump is not working.
Fan drum is not rotating,
Water leaking out.

Kenstar cooler fan rotating in anti clock wise.is it correct

Dear prudhvi chowdary14

We are sorry for the experience you had. Please write to us about your problem with your complaint ID, at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
Kenstar

Dear prudhvi

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@vgmail.in.
Have a nice day.

Regards,
Online Team
kenstar

I purchased kenstar slimline on 29th march 2015, immediately after 2 days its pump stoped working raised complaints and it got fixed after more than a week amazing na.guess what service guy fitted local pump instead of company, which i came to know when again it got stopped march 2016, luckly warranty was there and they replaced after 15 days. Now again on 14apr 2016 it stopped working (roughly 20 days worked) amazing again. Now they asking 1000+250 to replace it. Again i suspect local made installed. I raised complaint on 15 apr 2016 and still awaiting service.compalaint details as below-

Dear Customer Reference no BAN[protected] will be serviced by Guru[protected], SVC Center [protected] Provide SCode ****** only after satisfactory job completion

Pathetic service... guys please dont buy kenstar. Go for symphony little more cost but reliable and good service. U can get in touch to me on [protected] if need details.

Dear Swapnil (Swapnil Khare009),

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Dear Swapnil (Swapnil Khare009),

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Online Team

Purchase kenstar air cooler one week ago but stop working swing moving fan not working pump working?

Dear Ortho Jordan,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Customer Support Team

Dear Ortho Jordan,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kenstar Customer Support Team

I brought a microwave oven with grill (model number:OM-25DGQ) on October 2008 from New Delhi. My warrenty no.[protected].

Suddenly one month back it stopped functioning. We contacted the near by Kenstar service center in Kodambakkam, Chennai but did not get a positive response. We were refered to Mr.Suresh (Cell No. [protected]) complained on 11 December 09 but till date i.e. 23 December 2009 in spite of several reminders telephonically. No one has attended the complaint.

May I kindly request your esteemed company to intervene the problem and take appropriate action to attend the complaint?

Your service centre at vedapalani could not be contacted due to incorrect telephone number in the manuel.

Dear Sir,

i had used kenstar products for many years, but i have faced great discomfort in the tumbletop washing machine. in kerala, now at present i am using it in ludhiana, punjab, . the service centre pomised to service it and since one and a half month they are unable to rectify my problem and now says that it cannot be fixed.

for due action

My washing machin in last 6 month panding in your service center Agra.What is your sercive station doing My com P No AGR29120800 dated[protected], AGR 160/090220 dated[protected], AGR02/5090350 dated 1-5-2009

I have lodged three complaints vide complaint Nos. KLE0219023 dated 19.2.2010, KLE0227004 dated 27.2.2010 and kle 0309020 dated 9.3.2010 from Kolkata, West Bengal for repair. The fitting attached to the inlet pipe has broken and the same to be replaced. My machine is out of warrantee.Nobody turned up.I am helpless. If I do not receive any positive response from you I will have to write to Consumer Rights Forum for a solution. Yesterday being World Consumer Rights Day, I have got the address from the newspaper. They insist on lodging complaints. My phone No. is [protected].

i purchased the washing machine on[protected] . from pinky electronics, sco 1113 sector 22 b chandigarh .
n i am experiencing a huge discomfort in the machine as the service centre personnels are not turning up even to check the machine for the problem . i would like them to rectify my machine problem at the earliest .

Microwave — using

hum ko microwave oven purchase kya 2 monthho choka hai aabi tak usko sikna ki koi class Bhiwani ma nahi lagi or koi hum ko usa use kana ka batna bhi nahi aa raha hai...

Kenstar / Microwave — replacement of product

Microwave Replacement
We bought Kenstar microwave on 1/5/ 2009. Just after few days we started facing issues with it. The problem was that it stopped working . We complained about the same to the company which in turn sent a mechanic who replaced one of the parts. Again after few days we started facing the same issue. We expressed our desire to replace the product as we didn't pay for a defective piece.within 8 month from the purchesed it has 2 complaint , But company again sent a mechanic who failed to understand the issue and recommended to get the product replaced.

Calling Kenstar microwave ovens terrible would be an understatement. The customer service is pathetic beyond description. They are just looking to fool customers.

Dear Sir/Madam,
I hv purchased Kenstar M/w in Oct. 2001. It is working very fine but now, Its grilling is not working. I want to get it repair by yr service engineer, if it is repairable. I reside in Gurgaon
Kindly guide me.

Kenstar — spare parts purchasing

Dear sir
Mare Washing Machines ka spair part problematic ho gaya hai to aap hame vo spair part jald se jald avilable kar de.plz. may aap ko machine ka model no sath hi deta hu.

Problematic Spair part name - PCB CLINER
Model - Kenstar washing machine Tumbal wash.
Model No.- " LG 210 "

i am chetan y tiwane
mob no. [protected]

Kenstar — fan not workiing proper speed and air flow is very poor

Air flow is very poor Motor speed button not responding Swing cool button work as motor speed button

Dear jagan8930,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Dear jagan8930,

We are still awaiting information about your complaint number. You can contact us [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

I advise people not to buy Kenstar. The few rupees you pay less takes it out in the end. Go for a better brand like LG or Samsung. They are reliable and their service is outstanding.

Microwave — not doing working proparly

Dear sir, i've purchase a microwave from moolchand vinod chand gupta's shop bt its not doing working properly. i've complaint it many time at ur customer care no. bt v r not satisfied by ur response. plz. take any action as soon as possible. v r w8ing for ur reply.

Microwave — its not working

Dear sir, i've purchase a microwave from hapur bt it's not working. i've complaint it on customer care but i've not rcv. any response. plz. take any action as soon as possible. thank u

Kenstar Washing Machine — Helpline number never works and rude responses from anyone who happens to attend a call at Kenstar

Dear sir
Kindly send the Phone nos of service centre of Kenstar Washing Machine at Lucknow.

Similar situation ptrevails at Ranchi. I am constantly requesting the local authorised service centre for my complaint regarding Kenstar Washing Machine for last one & half months but no response from them.

Kenstar25dgq Combi - Grill — repair or replacement

i purchased the above mentioned oven 11/2yrs back at ideal stores,coimbatore).a salesman said ,there is no much difference between a non-convectional and convectional oven,except the browning effect.(ie,to have a browny effect on the cake ,we should turn it upside down,after one side is done in a non-convectional oven.whereas in a convectional oven both sides become brown automatically)but now i came to know that ,baking can be done effectively only in a convectional oven.can a non-convectional oven be converted to a convectional one by replacing some parts ?
help me regarding this.

Same thing happened to my Kenstar LS63 6KG Semi automatic WM within 6months time the plastic cover end which operates the spinner switch has broken when it was hardly used by me only for about 10 to 12 times .Since it is plastic part i have to pay for the cover which costs Rs.250/-
What is the fun of buying such machine when there is no guarantee for the year or no surety use of proper plastic/design .
My earlier machine gave us better trouble free life of five years i should have gone for the same.
Most rubbish product

Kenstar Washing Machine — Nobody is coming to look from service centre

Hello

I have a kenstar washing machine which is still around a year in warranty.But there is a mistake and I have called the service centre around 10 times till now which would have costed me around 50 rupees including all stand in time through their auto voice phone..Each time a service person picks the phone and says he would attend on the same day for the problem but till now no one has attended..Can you please help?

Kenstar Multi Processor Karishma — Sparks coming from Motor

WE have purchased the Kenstar multi processor karishma (SERIAL NO:[protected].
DATA OF PURCHASE : 3/12/2006
PURCHASED FROM : DECCAN IRON WORKS, SECUNDERABAD. PH.NO: 27704621, 27703447.

Already complaint at Deccan Iron Works on 23/9/08, but no action is taken as on today.

Our home no:[protected]

Request you to kindly resolve the problem.

With regards

Pavan

Kenstar Washing Machine — Worthless product

I purchased a Kenstar washing machine on 2005 april, tumble top one worth Rs 13000. Its a nice product. But it is not worthy. After two years Sep 2008, the drum of the machine broken and to be changed for the amount rs 2800, the service man told.
The rs 13, 000 worth washing machine's life is only 2 years. After that we should spend more money to maintain that as a "seconds" one.
Its called "durable" by the company.
Very much worried to purchase this thing.
Product model: 2008 FT
Product serial No. BWF[protected]
Purchased at: Vasanth and Co. Kodambakkam, Chennai, India.

all of them r so true, i also have the same experience no wonder the add. has disappeared from tv,

Kenstar/ automatic washing machine — pictures of d flat

Dear sir,
I am an Electrical Engineer and I had purchased a Kenstar fully automatic washing machine 3 years back from a shop Ashirwad at Faizabad road, near Indira Nagar, Lucknow . After one year it stoped working and was repaired by your service centre, but after repairing it worked one more year. Now it has stoped working, there was drainage problem, so I informed your service centre at the end of August your service engineer came and told us that there is low voltage supply in your house so it is not working. After that I purchased a voltage stabilizer, but the machine was still not working, so I again lodged a complaint on phone no.[protected] on[protected] and retained the complaint no. which is 5Q[protected]. Your call centre promised me to send the man within 24 hours, but no body turned up. I again contacted to your call centre on[protected] and they send a man in the night who told us that your house was locked yesterday, while I was so ill that I had not gone anywhere and also my wife and children were at home. Now without opening the machine he has diclaired that the card of the machine is faulty so it has to be changed, then I said that machine is working and only pump is not working please check the pump, but he refused and said I know better, now after that I contacted your service centre to change the card at the earliest many times but to no avail, They always promise me to forward my complaint. Therefore I request you to look into the matter and do whatever possible at the earliest, and please do not send the same service engineer again.
Yours Truly
Er. Syed Laique Ahmad
C-1248, Indira Nagar,
Lucknow.
Mobille-[protected]

I fully agree. Kenstar does not care to provide after sales service in India. This fact is concealed by the company while selling its products in India. The Kenstar Mixer-Grinder purchased by me sometime back has become out of order and nobody responds from Kenstar to repair it despite lot of efforts by me.

BAN KENSTAR..

they are hopeless!

Kenstar Convection / Grill Oven — kenstar convection not reliable

i have purchased kenstar convetion/grill oven 26/1/08, ( model om 31 dcf ) from GANESH AGENCY KARWAR KARNATAKA everything was fine, but one day i found that the door of my oven had bent both from in and outside.we placed complaint so many times, one of the company service person came examined and told us it was due to over heat it happens, but after some days he called us and told that their company was not willing to agree to this, and asked to send the photo's of the bent door, after lots of phone to company service person, they agreed to get it repair, now the door is fine, prior to this repair the working condition of my oven was good, but after repir now my convection is not all working.
my friends had asked me not to go for kenstar oven,
now i feel sad that even after going for such good brand, their service is not satishfactory and produts not at all reliable

Kenstar - 20 Lit Microwave — Microwave failed to work 4 times in six months since date of purchase

I bought a Kenstart microwave 20 lit from Multi Sales Showroom, Tilak Road- in Feb 2008.
It is under warrenty.
Since I Purchased this, this is has failed 4 times in 6 months. The sevice / support is hope less and pathetic. I have raised almost 15 complaints till today. As on today my Microwave is not working. Every time the engineer comes he takes the panel out and repairs and puts back. Registering, followup & Solving of complaint takes 1 month. As it is fixed in next 10 days some it stops functioning.

Can any one help ?

i also agree this because i also purchased a mixer of kenstar on 19/9/2008 at that time the product was nice with in one month i think in the festival depavalli i as a problem i gave the mixer to shopper where i purchased he told to come on after one week after one week it was on condision after that problem the product gave hand on 3/01/2009 i gave the mixer to shopper that time also he told that to come on one week i gone after one week to shop he gave the maixer i saw the warrenty book their was no entry about service i asked him he told that they willl not entry in this book they willl entry there book only

Kenstar Refrigerator Utsav 175p — Refrigerator not working even after three visits of kenstar mechanics

Refrigerator not working

I have purchased Kenstar refrigerator (UTSAV 175P); with SERIAL NUMBER[protected] on 12-Apr-2008 from NEXT, Pondicherry. Just after 3 months of purchase the refrigerator has started troubling. The mechanic has already visited thrice, and the gas is also changed by the mechanic. I have already complained about it thrice. Besides after my repeated complaints we are still bearing with the compressor noise and living under the trauma that compressor might explode any time.

I don’t want to switch on the refrigerator..

Please take this refrigerator and give me a permanent solution.

Also, I am really worried about your customer care services. This is the worse I have ever seen.


Do the needful

Sarfaraz ali

+91 [protected]

Its the same experience here too. I Have a Kenstar washing machine which developed certain problems and was handed over to the servicing agency (calls themselves authorized service agents for Kenstar). Its almost a month & a half now and they are refusing to hand it back over. They are dilly dallying with one excuse after another. Would request you to take action against the company which provides such nonsense service agents.
Name of Servicing Agent
Esha Electronics
Gariahat Market Complex
212 Rash Behari Avenue, 2nd Floor
Room No 108; Kolkata 700019
Ph[protected]

Kenstar Karisma Multi Processor — worst service&bogus product

i bought kenstar food processor in may 2007 at bangalore & i started using that in july but i couldn't use this product twice it was not running properly then i called service center for repair, they said it was in good condition but again it was not functioning well, now i m living in pune so i called service center in pune but no one help us.till the date i m unable use this product because of its poor machinery& worst product i ever bought.

I agree with the expressions Mr. Praveen Kumar did.
I also agree that, such companies, who are not interested for "their products serve their customers" should not be given licence to manufacture any products.
After sales service / customer care are the key places in the market for both suppleirs & customers.
If the suppleir is not fullfilling their part of work, they are not doing their job.
As a point to say, what if any employee in the "kenstar" company does not work, what will the company do? Remove the employee ! so that easy it is to decide that whether such complanies who does not provide the service, whcih is their duty, should be banned / not allowed to produce / market ay products.

I full agree with him, I have purchased microwave deluxe grill oven on 02-02-09 but no one turnedup for giving demo eventhough i contacted several numbers as on 06-02-09. i.e. for giving demo itself they are taking more time and trubling me. Both o[censored]s are working and put leave on 06-02-09 and were waiting upnow i.e. 16-11 hrs for a person to give demo like watching TV, but there is no use. I fully agree with Mr. praveen kumar's view

i have same experiance by purchasing kentar microwave oven at dipawali thy offered a scrath card offer in which i got a dinner set but the sales person still not delivered the same inspite of hundred times reminded over phone, i now fill the company is cheted me, and i suggest to evry body not to buy any product of kenstar.

uma kant gupta

I agree that there is some serious problem with Kenstar after-sales service. I have a Kenstar micro-wave, bought in Kolkata. The thing broke down while being moved to Mumbai. Ever since I have been trying to contact the service people. The phone number would never connect. I thought that the number had changed so I decided to call up the number in Pune and get the Mumbai number. The Pune number too did not connect. I then tried Kolkata. Same. New Delhi, ditto. Chennai, ditto. Bangalore, ditto. Hyderabad, ditto. Bhubanesway, ditto. Have they shut shop?

I too have the same experience. After sales service can be explained as "Now its your HeadAche, we have earned the profit by fooling you".
I am having KenStar Fridge, and going through very bad experience in getting the problem resolved
Once if there is any problem in the product, you just keep calling they will not turn up.

there is no after sale service for Kenstar appliances. this fact is not mentioned at the time of selling the prproducts. There is website as yet of this brand which is very unusual and thus no system for making complaints to the company.

I too had purchased a Kenstar fully automatic top-loading washing machine. The machine had stopped working because some rats found their way in and bit the wire connections. Their service centre is run in collaboration with Elctrolux. Their technician only came after many phone calls after two or three months. He said the machine would have to be taken to their workshop. I carried the machine to their workshop but no action to repair the machine was taken even after two months. Finally, on making repeated phone calls they informed that the motor had burned out and the total cost of reparing the machine would be Rs.5, 500/-, which I must deposit with them. This I felt was too much. So I called a private technician and took away the machine which was lying in a dismantled condition. The private technician informed that there was nothing wrong with the motor and the machine after assembling was in a working condition but the Electrolux service centre had deliberately not handed over the cover switch so that the machine could not be started in the normal way. Now I am unable to use the machine because the service centre is not returning the original switch or supplying a replacement switch.

On the whole, the product was good, but the aftersales service was atrocious. No one should buy any Kenstar products unless they believe in use-and-throw.

Kenstar — WASHING MACHINE - VERY VERY POOR SERVICE

I have purchased Kenstar LF-2008 washing machine in coimbatore. Due to some unknown problems, the machine was not running for the past 10 Days. We have lodged a complaint no: COI[protected] they have not yet attend. Then once again we have lodged another complaint no: COI[protected]. still this date of 06.03.2009, they have not attended.

Regarding this matter we have informed to this to Regional Manager Mr.Vishweswaran through his mobile [protected]. He asked us to contact to Mr.Pradeep (Coimbatore kenstar Manager) to his mobile no: [protected]. He asked us to pass this matter to Executive (Coimbatore Kenstar) Mr.Sreedhar of his mobile no:[protected]. He says we will look this tommoroe.

Totally the kenstar company people play a many customers. Why we the people do not go to the Consumer Court, to band this machine and the Company?.

Kenstar Washing Machine Fully Auto — water leaking & heater not working

We could not find a service agent in kerala so far. our washing machine heater is not working and while washing soap-water get leaks from the tank.

the toll free no is not working sice last 06 months...the website is under repair since last 06 months...i donot know what to do...my oven is not working just after 20 days...please coney my complain.


regards.

akhilesh

very true. it is absolutely a complex process to reach out to kenstar.u can try the no 39404040.i'm also disgusted by their laid back attitude

I fully agree with the comments about KENSTAR. I bought a 1 1/2 ton Split AC from BamBINO 47/2C gariahat Road KOLKATA 700 019 on 19th April 2008. Since then i have nothing but problems. I am an NRI. I did not have any experience with the Indian products. Kenstar in USA is a very well known product. I always used them but no problem.

From day one there is problem with the compressor . Simply the A/C does not cool. The company mechanic came number of times but it seems can't fix the machine. Now the one year is going to be expired very soon. I do not know what to do. It is not fixed --the gas is leaking or it seems their mechanic can't solve or detect the leak in the compressor. They had taken the machine to their lab as well. Now I do not know what to do.

If anybody knows where I can write or complain (executives office) . I would appreciate.
regards
tilak biswas
[protected]

I reside in Jamshedpur. I have kenstar Microwave oven products in my home & i didnt know that kenstar donot provide after sales service in india. Since last two years I am struggleing for getting its spare PCB which is deffective declared by their service center i.e. Freeze Point Jamshedpur. Nobody has turned up nor any call received from their side.I have traced around two dozen contact nors just to get the service done but none of them have so far solved the problem. I have committed sin by purchasing kenstar products & for forgiveness, i kindly request indian authorities to BAN/BLACKLIST Kenstar on India soil.

I'm fully agree with the comments about KENSTAR . I bought two KENSTAR items Electric Iron and Microwave Oven from Big Bazar, Sahara Sopping Mall, Hazratganj, Lucknow last year. Now I have some problem in both the items.
I tried to contact the service center they adviced me to bring my Warrenty Card along with Bill.I have the warrenty card only not Bill for both.
But Service centre people at Vikas Deep Building, basement in Lucknow are not ready to do the repair or replacement under warrenty period.
i kindly request indian authorities to BAN/BLACKLIST Kenstar on India soil.

Yes I agree that Kenstar does not provide service after sales. They will respond to your call and but no action. The reason is they do not have spare parts to server our request. So all kenstar products are "USE AND THROW" type. So please take care. As you all know government will not take any action on curruption, cheating because they do the same.

My own experience shows that Kenstar = Kachra Products & Kachra service

I do agree with everybody..I am also having oven, food processor & washing m/c..got repaired my m/c in 1 month after purchasing...my oven is not working now...i used it for 1 month only...my mixer is also not working...i used that for 1 year...:(..

if anyone is having their service center number in delhi, please reply...

I purchaed a Microwave oven from EZone in Bangalore on 22/03/2009 for Rs.14, 000/-. No one came for the demo for 2 weeks depsite constatnt followup with eZone. Finally, after shouting my guts out, one technician came over who did not know the ABCD of microwaves. Next day the oven conks out and the transformer burns out. In 2 weeks, I have a machine from Kenstar which is sitting there non-functional and despite calling the service number and shouting and burning my blood, no one is able to listen to the plight. I need it to be replaced...can someone help...

i need the address of your registered office in India or Sales and Service (Washing Machine) office in Delhi (preferably West)
shishir singh
4, NIDAN
South Ganesh Nagar
opp; Mother Dairy Flats
Patparganj
Delhi-110 092

for a kenstar cooler
company provide me 0 services.
give me a direction...

Kenstar.. the worlds No 1 selling air coollers... MY FOOT .!!!

Boss, where is this company.. No trace of the firm on the net, no mail address in the broucher provided.
EIther they are very smart or consider us to be fool enough.
How to trace them ??

If anyone can get me the mail address or telepone number of their customer complain manager I will give Rs 1 lakh to him/her.

Superly pathetic product and service is &^*&#@%$

thank god i was planning to buy an AC.i m feeling saved now.thank u everybody outthere.

I agree that there is some serious problem with Kenstar after-sales service. I have a Kenstar micro-wave, bought in Indore.at 24/12/2008, but after two month the micrsystem of microwave was not wor king. i am going to services center of kenstar the solve the problem and after two days the same problem i face, four time the service center solve the problem and one time the change the megnotrom and charge 1600 hundrad rupee for this but till now the microsystem is not working and my microwave is still on service center.

On the whole, the product was good, but the aftersales service was atrocious. No one should buy any Kenstar products unless they believe in use-and-throw.

rachna goswami
h/2, narmada project colony
musakhedi
indore
[protected]
[protected]

Kenstar Air Condition — Ban kenstar sales in india

Sir,
I purchased kenstar air condition on 6/7/08 from Mahajan Electronics New Delhi. I have made the service complaint on 21/4/09 at customer care at 2:30 complaint no.[protected], I was assured by Mr Manas who took the complaint that it will be taken up within 24 hrs. It has been 7 days and nobody has turned up nor any call received from their side.I have traced around two dozen contact nors just to get the service done but none of them have so far solved the problem, I have been reminding at the customer care every day 6-7 times, they had given me the nos of their service provider that is Art Cool Services 26, 27 Bapu park, kotla contact person Mr sandeep lamba ph no:[protected] which is invalid also they have given me the no of their service head Mr Harmeet [protected] which is switched off from last 7 days. Every time when I call customer care I am told that they are sorry for inconvenience and will take up the matter with their seniors but to my dismay nothing is been done by them had i knew that their no service of kenstar products.I wouldn't have purchased kenstar ac. I feel that I have committed sin by purchasing kenstar products.

I kindly request Indian authorities to not to allow Kenstar products to sell on India soil. I hope this matter will be taken up by you with kenstar people.

Thanking you
Cordially Yours,
Rajesh Bathla
18-B first floor,
Gautam Nagar
New Delhi-110049
ph:[protected]

I also fully agree with the complaints on Kenstar. I purchased a window a/c of Kenstar and I tried my level best since 3 years to locate a service engineer to service the same. It's high time to blacklist such companies from our soil.

Please ban this useless company. I have just discovered that my cooler has an aluminium winding in its motor rather than a proper copper winding. And because of the aluminium winding my cooler's motor has been ruined. Please ban this silly excuse for a company. And i cant believe they are selling air con also. I cant imagine how the AC servicing will be. Be smart. Don't buy kenstar.

I too faced a similar problem voiced by mant reg: Microwave, which I am keeping it as a storage space.
Shoddy and non existent After-Sales-service.

This is the contact details of KENSTAR, I am not sure how far it is correct, can give a try:

Address : Auto Cars Compound, Adalat Road
Aurangabad - 431005,
Maharashtra,
India.
Telephone No. : [protected] /[protected]
Fax No. : [protected]

Kenstar Foodprocessor — Repair within guarantee period

The Manager, Date-29/04/2009


I had purhased kenstar food processor at VIJAY SALES Tip Top Plaza Thane on 14/05/2007.The same was not working.I lodged acomplaint in Feb 2009 .The mechanic came, he repaired the food processor.He took Rs 175 as servicing charges though it was in guarantee period in spite of my showing him guarantee card and receipt.
After 15 days the food processor was again not working I lodge complaint.The mechanic came, he told me that motor was out of order and he will visit with the motor and will replace the same within 2-3 days.I am following with them for last 20 days but no body is coming for repair.This is very disgusting.
I have spoken to managers in Thane but they are also not able to do anything.They told me to lodge complant again and fresh complaint no isTHA[protected].
So far nobody has come for repair.If my grievance is not attended urgently I will have to move to consumer forum.

M J Golatkar
5A/2 Pareira Nagar,
Khopat, Thane 400601
Tel 25413405

I face very problem when my Washing Machine got breakdown. Now my machine breakdown.I have complain days earlier but no one attended it.Last time my machine was attendant after many effort. Please ban this company or take stern action against it as early as possible

Please ban this company as early as possible
A.K.Bhagat
[protected]

Yes, Kenstar service centres even in Navi Mumbai not giving proper response to the customer complaints.

I bought one water filter (purifier) two years back. I am having an annual AMC contract against any faults which may arise during the services of the product during that year. I paid Rs. 958 as AMC charges for a product worth about Rs. 6000.

The purifier has not been attended even a single time as against promised 3 services in a year.

The purifier has stopped delivering water from it and we are forced to use either tap water or bought out water from the open retail market.

Even after regularly complaining over their call centre[protected] or at their employees at [protected]/ [protected] (Anwar), they always promise to send the service attendent but no body comes and do the needful.

This is my second product which I have bought from Kenstar in last 12 years. Every time I faced the same problem of after sales services. Comparing tothem, Eureka Forbes products are very good and has a trouble free life. The service network is very good and they attend to the service requests very promptly.

I am planning to go to the consumer court against Kenstar.. But I would pray if their is some mechanism in the consumer court where they can Ban Kenstar and its subsidiries to operate in India..

Thanks

Yogendra Garg
[protected]

I bought a Kenstar 1 ton A/C in 2005. Right after the 1st yr the product started giving me problems. The button controls on it wouldn't work correctly; there is always (still is there) a continuous noise from its body when it ON.
The Customer care is pathetic. I am just dragging along with this product, getting the GAS filled each year. I recommend that people buy A/Cs of other co's but not Kenstar.
This summer I am planning to just dump it to a kabaariwaala, as there is no respite from the heat in this Delhi summer.

I hav som prob with my kenstar cooler frm last few days the person came to change rubber elbow in last week he never came back to repair it his number is [protected]
Please give solu. as early as possibl

pavan [protected]

sir,
I HAVE PURCHASED KENSTAR SLIMLINE AIRCOOLER TEN DAYS BACK.
COMPANY AND DEALER ARE BOTH FAILURE.

THEY ARE NOT ABLE TO PROVIDE SERVICE TO CUSTOMERS.

NEVER PURCHASE A COOLER FROM VIDEOCON OR KENSTAR.

MY COMPLAINT NO. IS DEL[protected]

Absolutely agree. Kenstar belives in sell only not to serve.
I have purchased Kenstar Microwave from Udaipur. After purchasing, inspite of requesting many times to give a proper DEMO, they have not bothered to do so.

The call is still pending and I am waiting for their service engineer to come and give DEMO so that we can use the Microwave for which we have purchased the same and spent our harderned money.

Totally agree with above comments.
Kenstar is Not Seller but a cheater.

i have same problem with kenstar microwave oven

Kenstar 1. 5 T Split AC — malfunction with water coming out of module

Sir,
About 1&1/2 years ago we purchased 1.5T SpliAC-1.5t, It was working okay, And service contract extended-ArcticBusiness corporation CHENNAI-TNAGAR-17.
Now the prroblem of water condensation & flow is continuous. earlier also reported.
I need remedy to stop water drip from SplitAC Panel -since electrical connection computers are always on around.Any water spillover should not cause accidents.

Request advice,
TNV Raghavan

I purchased a kenstar water purifier and the after sale service is "very poor". Inspite of the water purifier, I am depending on costly mineral water bottles. Still calling and waiting for the atechnician, but the answer from the other side is "tomorrow" and that "tomorrow" never changes...

kenstar split AC — not cooling very well

I purchase kenstar split Ac Recently on dated 30th April. But I m not satisfied becuase it doesnt give cooling. So, I request you to send your engineer solve this problem.

Regards,

Pradeep Hirani
Vadodara
[protected]

Sir i have purchased Kenstar air cooler 9704 on 4-5-09 and from 11-05-09 cooler pump is not working and on 12-05-09 i came to know ur complaint no. 39404040 and i gave complaint (my complaint no. is Hyd [protected])on same day and from then to till now i called to the same no. nearly around 10 times and they are saying that they will send a remainder to local service person (Mr. Pavan Kumar) and his numbers are also forwarded to me by ur complaint takers (his no. are 65247882 and his cell no. [protected] and also asking me to contact to these people and saying this is all they can do. Sir when i called these poeple land line is always getting engage and cell no. is switched off sir if these people are busy or unable to do the service then please arrange some one who can solve this problem u can see this summer and ours is a joint family and we are suffering alot sir please try to solve our problem as soon as possible.

with regards
sridhar

I have complain about kenstar washing machine it is not working there is no autharised service station in Haridwar also its nuts are rusted so it is not possible to open

I purchased Kenstar .75 ton AC on 13th April 2007, but this was big mastake by me. The product is good but the after sales servive is very bad, since my purchase, only once the technician visited the place as the unit was not cooling the room. No replacements and no repairs, I spend 1000/- to repair the AC.
No one contacts you for servicing after you call them.
Indian govt. should ban these companies...

I agree to a great extrent. I bought a KenstarFully loaded machine about six years back but from the very first month it has been giving problems. Initially the complaint used to get registered and someone would come and attend the problem. But oflate their toll free no is not working ...the website is under repair since last 06 months...The local distributer from where we purchased the product wuld not respond to querries.
i donot know what to do...my machine is not working and i am stuck.Please help me

I completely agree with Paveen Kumar. I had bought a Kenstar Foodprocessor from VIVEKS Chennai and has already run into trouble with in a year. KENSTAR and VIVEKS seem to be natural partners when it comes customer service. Its been more than a 10 days since i gave this machine for service at VIVEKS and we are yet to get this serviced. And neither of their customer service nos are reachable at anytime during the day. This is my second such experience with VIVEKS and i shall never buy any products from this store.

since purchase of kenstar microwave oven no service is provided to the purchaser as it is not working properly after 1 month o[censored]se. The dealer name is ANUPAM ELECTRONICS CHOWK SULTANPUR UP
After giving many complains to him he's not responding till the date the microwave is as before, not working. I am completely unsatisfied with the service and the instrument . after all the effort made by me. I'm too much frustated and feeling insult. That is why in a month if you will not give proper service or replacement then soon i will undergo for consumers legal notice to company and your authorised or unauthorised dealer of sultanpur. i will also shoot file in civil court for harrasment and selling defective piece to the client.
DR MAQSOOD SARDAR(managing director) SARDAR NURSING HOME, SARDAR PUBLIC SCHOOL, SARDAR DIAGONISTIC CENTER LUCKNOW ROAD SULTANPUR, UP mobile no.#[protected]

Dear Sir,

Quote
Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
Unquote

The above quote is taken from your web site.

The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.

Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])

On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).

I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.

Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.

I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.

I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.

Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.

The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:

Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.

Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.

Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.

Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.

Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.

I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
1. The website should guide the customers properly with the address / contact numbers of the all service centres.
2. There should be provision to lodge complaint on the web site also.
3. Call Centres should have correct address / contact numbers.
4. All service related grievance should also be registered at the Call Centres.
5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.

I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????

Regards,

D K Goswamy
1002, Labh Shukan Tower, Nr. Judges Bungalows,
Bodakdev, Ahmedabad
(mobile [protected])

evei i am facing the same problem.. the worst product i have ever purchased.. no aftersales support!!! the circuit board of my washing machine was taken almost a month back.. no response whatsoever from the service personal even after repeated phone calls.. it seems that the part is not available in india... i[censored] cant provide after sales support it wont taker long before you will be voted out of the country by our people!!!

I fully endorse ur views. The company, its products and the customer care technicians are dubious and one should never buy their products, Though the company has merged with Videocon since August 2008, it is spoiling their image too. Poor souls. The consumers and now the Videocon!!!

i bought a kenstar slimline from t a renowned dealer at lajpat nagar new delhi. the cooler malfunctioned and thete is no service available. NOT ONLY SHOULD KENSTAR BE BANNED GUT ALSO THE DEALERS SHOULD BE PROSECUTED WHO LIE ABOUT THE AVAILABLITY OF AFTER SALES SERVICE TO THE CUSTOMER.

kenstar microvave 25 ltr — very poor service by customer care

i have lodged a complain no. KOL/[protected] for microvave door closing probleme on[protected] on[protected] the service man visit my home and take away oven's door and inform that he repair and refit on[protected] to day[protected] nothing progress. i remiend daily on ph. no. 39404040.
NOTHING TO SAY ABOUT KENSTAR SERVICE CENTRE A BIG COMPANY PRODUCT PROBLEME DID NOT SOLVE WITHIN TWO WEEK .
m. bajaj

if a big consumer company like KENSTAR is doing like this than we are about to think for buy this co. products.

DId u get any action taken by consumer forum ??

I bought a water cooler from Kenstar just one week back and looks like I have made a BIG mistake. I wish I had read the feedback in this forum earlier.

Companies like this should be banned from selling their product in India.

Kenstar — poor Kenstar after sales service

I purchesed a kenstar air cooler TURBOCOOL Dx Model No-CL-0704C from sargam=
Electronics Jail Road Hari Nagar on[protected].and i feel that i did blun=
der to buy kenstar appliance.
I am very upset with kenstar after sales services.I loged a case "DEL-22060=
91365" and still wating for support from Kenstar and fell that kenstar serv=
ice center is not serious about his job. I remind 100 times to this on numb=
er-[protected] and the person was Mr Ram. who was not able to give proper so=
lution. they told Engginer will come on[protected] and i waited whole day a=
nd take one day leave from office.and end of the day they reply he will (Mr=
Abhisak - [protected]) will not able to come.

i also agree this because i also purchased a air cooler of kenstar on 19/6/2005 at that time the product was nice with in one month.

But after one month the motor has not working so i am contact service center but kenstar did not give service about his products.,

You are a sinner...Hahahahahahaha...
by the way, it is not as bad as you are projecting... I too had problems in my food processor, but within a couple of says they were at my residence to replace the faulty part.

Do not get too emotional yaar...

i have registered a complaint of my water cooler on 11.6.09 (Purchased two months back from vijayawada) . several times I called the toll free number also. no body attended the cooler. then three days back(probably on 29.6.09) again i called and lodged the same complaint . the person who attended said sorry and assured to attend within 24 hrs. but already morethan 48hrs over. so kindly attend the problem so that i will not be constrained to go for legal assistance for solving the problem.
with regrads

friend,
Kenstar is an Indian company. Videocon-Kenstar-Whirlpool are one and the same.
These company do not have right products first of all and secondly they do not have right service infrastructure.

If two people are complaining about the same thing, you are reading it, and again going for the same company then you are the biggest fool in India.
Coz

2 x Internet Complaints are actually = 2 x 1000 on ground complaints

i have complained about waching machine of kenstar. but no care anybody.

I have kenstar's washing machine and i am facing the problem to repair it, as it through all the water
from down side...can someone help me. ( Mobile[protected]

I completely agree with all of you. I had similar experience with Kenstart Washing Machine which I purchased 2 years back. Some days back it had some motor problem which I rectified taking local mechanic help. Now again it is dowm with Spinner not working.
I thought to search there helpnine number but all were in vain.

I am very dissatified customer of Kenstar.

...VK

Dear Sir/Madam
Despite registering complaint on Kenstar helpline for 3 times & calling to their local person MR SAGAR for 5-6 time at Nagpur. Still NO or NOOOOOOOOOOO action is taken from company sides for my MIXER GRINDER for last 6 months.
Can this platform will wake up KENSTAR & look at the customers agony.
T&R
D.S.RAWAT
[protected]

I Fully agree with MR PRAVEEN KUMAR.
R*&T
D.S.RAWAT
NAGPUR

i bought a kestar 1.5 ton a/c in june 08. before it completed one yr t he auto swing motor of the a/c stopped working. i lodged a complained the initial complaint on 02 jun 09. since then i have made repeated compliants for the past two months and the company has not provided with the service. also the routine service for cleaninng the a/c is also not provided by the company. the customer care is no ears to the repeated complaints made by me. the customer care does not speak properly and more so it does not put the manager or any senior on line. request send the company rep for immideate service.

I bought a kenstar microwave oven 3.5 yrs back.Now it is not functioning due to some reasons.So I request you to look upto this matter as quickly as possible.

Alok Tiwari
Bhilai, cg
[protected]

Dear sir I have purchased 2 Kenstar gyser one of 25 lts another 15 ltrs on 16-07-09 from Vigg Electronics Humayunagar Hyd 28.and installed on 27-07-09 On third day the 15 ltr gyser was not working and i have called the custumer care on [protected] and lodge a complaint, bearing No hyd[protected] the technician came on next day and repaired it, and after 2 days the same gyser was not working again and i lodge the complaint on 02-8-09 complaint No hyd[protected] before the tecnician came the 25 ltr was also not working and after several calls the tecnician came i noticed that the Termostrat af both the gyser is not working and he was nort having the parts with him he promised that he will be bringin the parts but till today no one has turned up i am calling the delear also they only forward our message to the service center.rightnow both the gyser are not working.
KENSTAR WILL NOT PROVIDE AFTER SALES SERVICE,
I HAVE DONE A GREAT MISTAKE BY PURCHASING THE KENSTAR PRODUCT.
THIS MISTAKE WILL NOT BE REPETED IN MY LIFE.
Mohibbur Rehman.
[protected].

KENSTAR 210 LTR Refrigerator — Non-cooling

I made a complaint two weeks before for the above reason which was attended by one of your great service
engineer and advised to recharge the refrigerant and promised to do next day itself. One week is over and so far it is not rectified. I called a local mechanic and done the job. I am deeply regretted to say that it is
better to wind up your business if you are giving such a service to the customers. One more thing I like to
brought into your notice that the fridge carries a 4 years warranty from today and I am not responsible for
any further breakdown of the sealed system and you cannot deny the warranty for this minor repair
which I was forced to do due to your inefficiency.

I lodged a complaint through call centre from Hyderabad for Kenstar refrigerator 210 lrs. for non-cooling
two weeks back and a technician (the great man came after two days and advised to recharge the refrigerant and promised to rectify immediately. So far no call from him and I got it repaired by the
local mechanic. It falls under the warranty of 4 years and in future any occurs for the sealed system for
which the warranty exists if any objection raised by Kenstar (the hopeless service they have) I am not
responsible for this repair made by me. I was forced to do so and the responsibility is full vested upon
the manufacturer only. This is for the information.

I strongly agree with the feelings of people. We have had a horrible experience with Kenstar after sale service. We bought a Kenstar Top load washing machine in Uttarakhand. We were leaning toward front load machines. The sales person said that Kenstar was "the best" washing machine, because it provided the advantages of washing sideways (the drum moves sideways like in a front load machine), but comes with top loading (so one does not need to bend for throwing in the laundry!). When asked about after sale service, we were told that their autorized representatives provide excellent service. Here is what happened:
The machine was delivered, and their 'agent' came to fit it (there are parts that need to be gotten out of the back of the machine, which requires a professional hand (one does not want to touch it during warranty period!). There was no instruction manual, and the agent tried to convince us that Kenstar does not provide a manual! He did the job of fixing the machine half heartedly-he was more focused on attending calls on his cell phone.
Anyway, each time we ran the machine, it would make a loud banging sound. We were told that it was a weight balancing issue (in other words we were not balancing the weight of clothes when putting them in the machine). After trying everything, we called them again and insisted that they open the back cover, becasue something was flying inside the machine...And guess what came out: The instructions manual!!!There were several such issues in the last three years. Now, the drain pipe needs replacement since the last couple months. Their 'authorised agent" tells us that Kenstar has been taken over by another company, and therefore, the pipes are not avalable.
I am now trying to contact the parent company for replacement of the Drain pipe, without whcih the washing machine is uselesss.
So, I completely agree that (i) it is FOOLISH to purachse Kenstar products in India, and (ii) there needs to be some ACTION in this matter. Finally, anyone who is thinking of purchasing any Kenstar product in India, please, please, please DO NOT make the mistake.

I definitely agree with the complaints about any of the Kenstar products. I Recently brought Kenstar food processor (Karishma). Oh I bet this is by far the worst product I picked up from the shelf. The motor over heats very fast. The cleaning is altogether a hectic process or I should say a nightmare. Nobody takes the calls, or answers queries. Please let me know if Kenstar can be sued in any way. Thank you in advance.

Kenstar, Washing Machine (Tumble Top) — Absolutely No responses from customer care

I have been booking complaints after complaints, but for some or other reason they keep closing it, and everytime i call to enquire the status i keep getting a new complain number with the standard response of "Someone will contact you within 24 hours". I recently spent several thousands of rupees on a previous complain, got the motor and controller card changed, which worked for about a month before breaking down again. So it pinches to have to throw away the machine after spending so much. I am severely of the opinion that Kenstar only has their sales force intact, and after-sales services is the worst i have ever seen. Can't even find any contact info to escalate the issue.

I really wonder how this low grade company like Kenstar exists in the market. I really regret buying a fridge from the company.

i too faced the same problem with my ls-63 model and same bad response from them.

NO KENSTAR PROVIDES AFTER SALES SERVICE.

I Purchaged KENSTAR Air cooler Model no 9704-c At KAVYA ELECTRONICS 1-299/4, Arul colony, Dr A.S.Rao nagar, ECIL, HYDERABAD-62 ON 12/04/2009.Phone no 66206577/27130953.

water leakage while running, water is spredding in our bed room very badly . I Given complaint and technitions inspected, they pasted white m-seal around the box, It looks very badly.
Again we are getting same problem, kindly replace the cooler give new one.
thanking you

shravankumar.s
cell.no [protected]

Complain no. : KLF 9912015 dated 12.9.2009 remain unattended
Urgent complain no. : KLF 9923010 dated 23.9.09 - do -
Washing Machine model no. LS 63, S.no. 0707, date of purchase 20.5.2007

I want to know the telephone number of service centre in Vashi - Navi Mumbai. If any one knows please advise - Their site is inadequate to inform the same. - S.BANSAL

i fully agree with the complainant.kenstar's hopeless performance should not only make it blacklisted, but should be a lesson for all o[censored]s going for 'foreign' brands. our washing machine has given us enough trouble, added to it, the customer care service in bangalore- (ph.no:[protected]) is totally unprofessional.if possible, this customer service centre should also be closed and blacklisted. they have cheated us to the tune of 6000 Rs.

i have watter cooler that perticuler motor has burned so ineed to buy a motor please advice me to get i am in Sri Lanka.

I agree with you. I have kenstar mixie which has gone unserviceable (motor gone with the wind) which is still in warranty period. I have handed over the mixie with service centre at secunderabad. More than 15 days are over and the same is not yet repaired and they are still replying tomorrow you will get. Since last 15 days the reply is same.

I am from Ranchi.
I do agree with comments.My Kenstar fully automatic top-loading washing machine was stopped working. their technician came after many calls & said a spare called PCB had to be changed which was not available at that time & I was told by the service centre that it would be available in a week or so.But it's been over 3 months since then they are still showing unavailablity of the spare.It is really frustrating & annoying.

I am residing at Palanpur, Gujarat.I have purchased a Kenstar Toofan mixer grinder before three months from "Music world electronics"Palanpur.When I opened the box at home I could not find any gurantee or warrenty card.After complaining the same to the dealer he regreted and promised to give the warrenty card within five days.But today after three monts and after visiting the dealer for about 20 times, writing this complain because the mixer is not working properly only after three months.Now I have decided to complain in the consumer forum against the company and the rude and insulting behaviour of the dealer as he has denied to give any warranty card now.

my microvave own not working properly please give me ur contact number

Dear sir,
I purchased a washing machine as on 17/5/08 at kerala.
sir I am a central Govt. employee my problem is washing machines pipe fitter is missing to my tarnsfer from kerala to chennai. presently i chennai. so please tell me sir where can i get that pipe fitter. In case of this problem I can't use washing machine. so please solve my problem at an earliest.

Thanking you
S.Balasubramanian

I also have the same problem. My kenstar air cooler 9704 - C, the water pump is not working. I want to buy a new water pump. please advice me where I can get the spare at CHENNAI.

Sir i have purchased Kenstar air cooler 9704 on 4-5-09 and from 11-05-09 cooler pump is not working and on 12-05-09 i came to know ur complaint no. 39404040 and i gave complaint (my complaint no. is Hyd [protected])on same day and from then to till now i called to the same no. nearly around 10 times and they are saying that they will send a remainder to local service person (Mr. Pavan Kumar) and his numbers are also forwarded to me by ur complaint takers (his no. are 65247882 and his cell no. [protected] and also asking me to contact to these people and saying this is all they can do. Sir when i called these poeple land line is always getting engage and cell no. is switched off sir if these people are busy or unable to do the service then please arrange some one who can solve this problem u can see this summer and ours is a joint family and we are suffering alot sir please try to solve our problem as soon as possible.

with regards

True Kenstar product are wrost I had also same problem with KENSTAR air cooler model SD0434

Did you get any solution. Pls tell me

KENSTAR Microwave(Convection — Demonstration not performed for last one week

I Have purchased a Kenstar microvave on 27.10.2008 & till date no one approaches us to tell how it will work. The dealer is also ignoring us and not attending the calls. It is surprisingly come to our notice that none of phone in Northen reagion is working at costomer care. This product has been procured from NEXT, Panipat Haryana. I dont understand how can we recommend to purchase this product to our nears and dears

Dear sir,
I strongly agree with your opinion. Now I am also the same victim as recently 20 days back very unfortunately I bought the Kenstar convection microwave oven but nobody turned for the demo still . I don't know whether they will come at or not. I couldn't even to inform the same to the dealer, THE NEXT SHOW ROOM at T.Nagar, as I am getting constant response "no answer ' to the mobile calls.
Yours
MMMunisekher

I fully agree with this.
I had myself bought a Kenstar OM-20ACF Microwave on 17/10/2007, for the past two months it is not working and repeated phone calls to the durgapur and asansol(West Bengal) service centres have gone in vain. Sometimes the story runs like "no service engineers available", 'no spare parts available", "having problems with parent company" and what not. They had sent one person once to check up, who said the PCB is faulty, he changed the same and then claimed the door switch is not working...we are suffering immensely because of the irresponsible attitude of KENSTAR. My suggestion is please donot buy any Kenstar product or else the suffering will be inevitable.
I am a resident of Durgapur(west bengal).

Dear Sir,

Quote
Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
Unquote

The above quote is taken from your web site.

The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.

Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])

On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).

I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.

Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.

I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.

I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.

Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.

The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:

Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.

Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.

Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.

Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.

Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.

I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
1. The website should guide the customers properly with the address / contact numbers of the all service centres.
2. There should be provision to lodge complaint on the web site also.
3. Call Centres should have correct address / contact numbers.
4. All service related grievance should also be registered at the Call Centres.
5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.

I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????

Regards,

D K Goswamy
1002, Labh Shukan Tower, Nr. Judges Bungalows,
Bodakdev, Ahmedabad
(mobile [protected])

the above all persons send emails are correct, I am also suggest don't by any KENSTAR Products.

Kenstar home appliances/ microwave — complaint against servicing

Dear sir, I have made complaint for the repair of my Kenstar microwave in june 2009 (purchaged in 22/08/2007) which is attended by serviveman from M/S Om service centre, Mumbai (contact no.[protected] on 02/07/09.
Service man on 02/07/2009 removed my PCB for maintenance and taken away to service centre. Since than my PCB has not been installed. I regularly contact the service centre and they have only one excuse that the part is not available and being brought from Aurangabad. I think one month is enough time to do so.
Please take expedite action in this matter. These service centres are only doing bad name to your esteemed Organisation.
Awaiting for your quick responce and necessary action.

Thanking you.
Yours faithfully.

G N Suyal.
Type- D- 42/12, BARC Colony, Boisar.
PO- TAPP
Dist.- Thane, Maharashtra.
Pin- 401504.
Complaint no. MUM[protected].
From G N Suyal
Type- D- 42/12, BARC Colony
Boisar, Po Thane
Pin 401504
Contact no. [protected].

I have purcheased Convention Microwave on 3rd Dec. Despite of calling Kenstar several times i am still waiting for proper Demo, in terms of after sales Kenstar is very bad company. They do not have skilled engineers and they do not know the value of time.

VERY TRUE, NO ONE SOULD EVER PURCHASE ANY KENSTAR PRODUCT. STORY IS SAME PCB OF WASHING MACHINE GETTING FREQUENTLY BURNT. EVERY TIME GOT REPLACED THROUGH AUTHORISED SERVICE CENTER WIT GREAT DIFFICULTY. ALMOST HALF THE COST OF NEW MACHINE HAS BEEN INCURRED SO FAR. AGAIN ASA GOT BURNT AND LYING AS A SCRAP SHOW PIECE.

I've been using a Kenstar Mixer Grinder and a microwave for several years. I've never experienced any problem whatsoever. Ofcourse one can get frustrated when such glitches arise and the company is held responsible for poor tech support. Their products are good. Take your grievances to the consumer redressal forum and everything will be ok. All the best.

I have a similar problem, i had registered a complaint with Kenstar service centre in Bangalore (Rajaji Nagar, Mr.Divakar). Till now they have not attended to the problem with my Microwave Oven. On enquiring they give un professional replies like it will be attended the next day (it is more than 10 days now) or Technician is ON leave or they are overloaded with service requests. Its a shame that companies like KENSTAR are taking customers for granted and are prepared to tarnish their image by having such people and setup...will never buy KENSTAR product or will ever recommend to someone in my life time.

I brought one water purifier in 2007. now it is having electrical connection problem.despite repeated inquiry i am not able to get the service of kenstar in kolkata. the shoud improve the service.

dear sir

I am ganesh khadtare. I purchased a KENSTAR 32 LCD TV. Within few months of purchase LCD manual buttan stopped working. I gave a complaint to Kenstar and a person came for servicing. I have been calling HUB MAll, who are service agent for Kenstar in Mumbai every week, I dont know when their SO CALLED "NEXT WEEK"

Dear sir, I have made complaint for the repair of my Kenstar microwave in june 2009 (purchaged in 22/08/2007) which is attended by serviveman from M/S Om service centre, Mumbai (contact no.[protected] on 02/07/09.
Service man on 02/07/2009 removed my PCB for maintenance and taken away to service centre. Since than my PCB has not been installed. I regularly contact the service centre and they have only one excuse that the part is not available and being brought from Aurangabad. I think one month is enough time to do so.
Please take expedite action in this matter. These service centres are only doing bad name to your esteemed Organisation.
Awaiting for your quick responce and necessary action.

Thanking you.
Yours faithfully.

G N Suyal.
Type- D- 42/12, BARC Colony, Boisar.
PO- TAPP
Dist.- Thane, Maharashtra.
Pin- 401504.
Complaint no. MUM[protected].
From G N Suyal
Type- D- 42/12, BARC Colony
Boisar, Po Thane
Pin 401504
Contact no. [protected].

Kenstar-Kitchen Appliances India Limited — replacement of cooler

To
Kenstar-Kitchen Appliances India Limited [protected]@kenstar-appliances.com
14 KMs Stone,
Aurangabad - Paithan Road,
Chitegoan, Tq. Paithan,
Aurangabad - 431 105

SUB: requisition for the customer complaint:- reg.

Sir,

Greetings from ACT College of Engineering & Technology, Chennai.
I have purchased a double cool delux Model No: CP 0118H from Arasan electronics, Coimbatore on 18th May 2009 by cash payment. Its speed control was not working condition while purchasing. As per my request, once a service engineer from Kenstar visited to our residence, checked your product but not rectified the fault. He told he will bring new motor for that cooler. After that he did not come upto now. Then again we talked to service centre. They have replied that the particular motor for that cooler was not available with them. They asked us to wait and bear with them. Kindly go through this matter and please do the needful.

Expecting your positive and speedy reply
Thanking you,
Yours sincerely
Dr NM Thanu (Principal, ACT College of Engineering & Technology, Chennai)
96, P&T Nagar
Saravanampatty
Coimbatore 641035

To,
Kenstar,
Kitchen Appliances India Limited
Auto cars compound, Adalat road,
Aurangabad – 431 005(India)

Subject: UNSERVICEABILITY OF MICRO OVEN

Dear Sir,

I brought a microwave oven with grill (model number:OM-25DGQ) on October 2008 from New Delhi. My warrenty no.[protected].

Suddenly one month back it stopped functioning. We contacted the near by Kenstar service center in Kodambakkam, Chennai but did not get a positive response. We were refered to Mr.Suresh (Cell No. [protected]) complained on 11 December 09 but till date i.e. 23 December 2009 in spite of several reminders telephonically. No one has attended the complaint.

May I kindly request your esteemed company to intervene the problem and take appropriate action to attend the complaint?

Your service centre at vedapalani could not be contacted due to incorrect telephone number in the manuel.

Yours sincerely,

Arulchamy

VERY BAD SERVICES from GURU SERVICES.
KENSTAR PRODUCTS ARE VERY BAD & GURU SERVICES adds to it.No1 attends to the complaints.They asked us not to use our cooler in summer till someone attends it.How can we survive summers if the cooler isnt working??

To,
Kenstar,
Kitchen Appliances India Limited
Auto cars compound, Adalat road,
Aurangabad – 431 005(India)

Subject: UNSERVICEABILITY OF FOOD PROCESSOR
Dear Sir,

I brought a food processor" karishma" june 2010 from pune.

Suddenly one month back two jar blades are broken. I have registered a complaint three times but uptill now no one has attended my complaint. I have called the person name Raj kumar([protected]) who has to come to attend the complaint he has given me his manager cell no " Mr. Anwar([protected])". I have called him but since from 20 days he is teeling me today one person name Mr. Dilip([protected]) is coming to attend my complaint but he also not coming whwn i called him he is not picking my call.
how such a bad service you are providing to the customers. In future i will tell to my relatives and friends not to buy your products.

May I kindly request your esteemed company to intervene the problem and take appropriate action to attend the complaint?

Your service centre at marol Andheri could not be contacted due to incorrect telephone number in the manuel.

Yours sincerely,
vivek