Kenstar Complaints & Reviews

Kenstar/Food Processor — Post lodging a complaint nothing has happened

Dera Sir / Mam,

This is to bring to your kind notice that recently I had bought a Kenstar food processor in Mumbai. After few days I had come across a problem with the locking system of the machine.

Hence I had lodged a complaint on 10.05.09 over the phone and I was told that within next 24 hrs somebody would visit my house to solve the issue.

On 12th morning (12.05.09) when nobody had come to resolve the issue ; I called the customer care no of Kenstar again and I was intimated that the call was closed one day back.

My question is if nobody had visited my house till now from the company ; how this call is shown as closed .

I do not understand how a reputed company like Kenstar has shown such a irresponsible gesture towards the customer; because of this horrible post sales service we are suffering a lot and would require your help on the same.

Regards,

Chitrajit Chakrabarti
Contact no=[protected]

Kenstar/Food Processor — Unable to use the product and poor response from the service team

I have purchased Kenstar food processor on July 17, 2010.
The unit stopped working just after the first instance o[censored]se and repeated almost every month. Registered complaints regularly. Initially the service center used to attended within 24 hours. Of late there is no response for the complaints registered and the unit is just not in a condition to use. Poor response from the call center /service team. Escalated to senior members, no response..... Basically it is a mental harassment from the team and currently they are not even attending my compliant nor ready to replace the unit. This has affected my daily routine.
Need help/justice for the action from the team

I had purchased a Kenstar air cooler from Pai International Electronics Ltd, Koramangala vide Bill no. 008129 dated 10.4.2009. (S.No. COOKEN 02 Kenstar Cooler 18L CT9924).

I regret to inform you that I have used the cooler only for two days as there was an abnormal sound from the cooler after two days of purchase. I have immediately informed your customer care deptt.(tel.no.[protected]) and they have given me a complaint booking number and advised me to contact Mr.Guruprasad at phone no. 41281281. The complaint no.was BAN-[protected]. I called up Mr.Guruprasad and informed him the problem. He had taken my residentail address and told me that within 2 - 3 days the problem will be rectified. But even after 10 - 15 days nobody visited to rectify the problem. I was following up with him regularly but there was no use. Finaly he said the validy of the complaint got lapsed and he asked me to lodge another complaint with your customer care deptt. I called up your customer care deptt again and they have given me another no. BAN-[protected]. Someone called me up on 22nd May from your service deptt and said on 23rd the service engineer will come to rectify the problem. I was waiting at home on Saturday (23rd May) but noone turned up from your service deptt. I was in touch with your call centre regularly.

I have callled up to your Aurangabad Office on 27th May 09. They said the issue will be taken up with Bangalore office and they problem will be rectified within 1 - 2 days. Today again I called up your customer care and they have given me Mr.Janardhana's (Branch Manager) mobile number. I was trying to contact him at his cell number but not connected through as it is switched off.


I would request you to look at this matter urgently and do the needful to avoid any further delay.

Regards,
Joy Vadakkan
Mob: [protected]

KENSTAR COOLER SD-0434 — Not Working

Hello Sir,
We have purchased " Kenstar Cooler SD - 0434" From PLUGIN SALES LTD., PUNE[protected] On dated 6 May 2007 Invoice No. PS 70 . & that is not functioning from last six months & we have registered complaints no of times (Minm. six times) to local dealer & call center. But response is very very poor means till today no one visited or properly suggested.
Make proper arrangements as early as possible. in these hot sunny days. At the last I hope, We will get response & solution from your side as early as possible. Please make arrangement for your representatives visit.

(Latest complaint no. PPE 08D210043 dated 21st April 08)

Hoping Positive reply.

With regards,

Najeed Gour
(QA Incharge)
Chromewell Ind. Pvt. Ltd, Pune
[protected]

Dear Sir,
I have purchased a Kenstar air cooler slim line model SD-0434 under sr. no.[protected] by Hari Om Electricals new railway road Gurgaon on dated[protected] under bill no 819 dt.[protected]. I have booked my complaint at customer care vide complaint no.GUR-[protected] on dt.[protected] at 9 a.m. But nobody has visit to check and solve the problem. There is a heavy electricity current in whole body of the cooler. It is really very dangerous and needs to repair very soon.
kindly look into the matter and solve the problem and oblige.
Sanjeev Kumar
H.No. 99, Street NO. 3, Block-A, Sheetla Colony, Gurgaon
Ph.[protected], [protected]

Kenstar Air Cooler — No Response from Customer Care in 15 Days

Dear All,



I would like to bring in your kind notice about your pathetic customer support.



I made worst decision of my life by purchasing Kenstar - Air Coller with one year warranty. For small issue I have made complaint on 11- July vide com-no-DEL[protected] after sleep of 4 day somebody from your side wake-up and visited on 16-July and said he will visit again with solution.



But date no solution or information from your side as a foll customer I need to called up your customer care center -but no response from them. They have provided me number of service center:-[protected] again wrong number.



I don't know what to do in this hot summer with this pathetic product where I have invested my hard earned money.



I am writing this mail to all of you so that somebody my wake -up and help me out.



regards

sudhir

cooler not working

Can you please let me know which cooler you bought. I am alos planning to buy Kenstar tower cooler. Please guide me which is the most suitable brand in market.

[protected]

I have the same problem with Kenstar Air Cooler and i fully endorse that the service is poor. I recommend not to buy Kenstar Air Cooler or any of its products due to poor after sales service.

The cooler i bought from kenstar gave problem the very next day. When i called that shop guys, he came and said the pump had problem and replaced it. This happened very next day after the purchase in Hyderabad. I have not used it after that replacement and a month later i moved to bangalore, just to find that the pump is not working again. I tried to find the contact numbers of kenstar in bangalore but could not find any other than finding this forum of people similar to me facing problems with kenstar. I spent 8K on that stupid cooler. :(

Rgds,
Vijay

Hi
I am also facing the same problem.I bought Kenstar Cooler on 5th April 2009.After 2 days, it stopped working.In those two months(in which we are supposed to use it), I complained 3 times with different problems.In all I wasn't able to use it last summer.15 days back, I again tried to start the cooler, but as expected this time lower part of the Cooler is leaking badly.I have called customer care 100 times, but they say that request is still pending.I think no body should buy Kenstar products.

Cooler

On my complaint PAT[protected]my cooler was serviced by kenstar servicing center, Patna. But the function of motor is not proper still though it was changed during the service provided on our complaint.and this improper speed actually clarifies the improper functioning of the motor...

Dear Dr brameshwar,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Dear Dr brameshwar,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Online Team

Kenstar Washing Machine — Absolutely Lousy Service

It startd with a simple complaint - my Kenstar washing machine was not washing to well.
A service man turned up the next day and emptied a bottle of Harpic into the machine.
The machine has not worked since.
16 days later, and many many calls to the service center- does not look like it will be resolved soon.
I am thinking about a complaint to Consumer Court.

dear kenstar c care.

this is saumya kanta biswal, i would like to inform you that, i had purchase kenstar air conditioner from previous year, now that a.c is not taken load, and you people have not given me proper service, one year only one service, so please call to me, and give me one service immediately, also contact me immediate for immediate services, basically i had purchased from faridabad (next show room) haryana .


let me know the date and time when u people have came for immediate services.


Please look for following adress. and come immediate.


SAUMYA KANTA BISWAL,
HOUSE NO 185
SEC-09 FARIDABAD 121006
MOB:- [protected]

I purchased one 1.5 tonne kensatar ac three years back. last week its compressor went out of order as its tripped and stopped functioning. local dealer says it has only one year warrant. could you pls suggest
reg p v nair

I purchased one 1.5 tonne kenstar AC one month back.It is not working proparly I have given camplaint on 1/7/10 but Nobody bothers to even enqire about the camplaint from the service centre.

AmitTalati
Dholka-Gujrat

Washing Machine (Semi Automatic)

While running the machine water is flowing outside through the pipe. Kindly provide the authorized service contact person and do the needful. Thank you. Jagannath.E Hyderabad. Mobile No.[protected].

Dear ejerlajagan,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Dear ejerlajagan,

Information about your complaint number is still awaited from you. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

Regards,
Videocon Online Team

Dear Sir,

Quote
Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
Unquote

The above quote is taken from your web site.

The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.

Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])

On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).

I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.

Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.

I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.

I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.

Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.

The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:

Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.

Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.

Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.

Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.

Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.

I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
1. The website should guide the customers properly with the address / contact numbers of the all service centres.
2. There should be provision to lodge complaint on the web site also.
3. Call Centres should have correct address / contact numbers.
4. All service related grievance should also be registered at the Call Centres.
5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.

I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????

Regards,

D K Goswamy
1002, Labh Shukan Tower, Nr. Judges Bungalows,
Bodakdev, Ahmedabad
(mobile [protected])

my complaint no [protected] dated 28/5/09 has not been attented by ur call centre in pune
pls do the needfull at the earliest















had complaint for paid service of my waterpurifier on 28/5/09 at your call centre in pune tel no 39404040

Dear Sir,

Quote
Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
Unquote

The above quote is taken from your web site.

The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.

Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])

On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).

I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.

Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.

I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.

I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.

Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.

The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:

Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.

Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.

Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.

Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.

Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.

I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
1. The website should guide the customers properly with the address / contact numbers of the all service centres.
2. There should be provision to lodge complaint on the web site also.
3. Call Centres should have correct address / contact numbers.
4. All service related grievance should also be registered at the Call Centres.
5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.

I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????

Regards,

D K Goswamy
1002, Labh Shukan Tower, Nr. Judges Bungalows,
Bodakdev, Ahmedabad
(mobile [protected])

I am having the Ken star’s Food processor and Micro Owen since 2005.I am sorry to say that I am having not a little satisfaction with your product as they are giving me problem from the very first year.

Ken star’s Micro Owen: I did not use your make since last one year. On its broke down I always call from your service center. I already spent almost 1000/- on that for repairing since I bought it. I even used it for 10-12 hrs since its buying.

Ken star’s Food processor: As my Food processor is not working since 2005 I contact your service centre and on their request from your service center I myself took my Food processor there on date 30 oct2009. After about one week when I enquiry about Service, they told that one part is not available at Lucknow and it will require to be bring from the factory.

I have called as much time as I can, to your Centers on these numbers.
Ph. [protected]
mobile [protected]

On daily request, for the estimate for the repairing your service centre did not inform me the estimate.

But always got response that "Tomorrow Call Sir".

It my Request to take this matter seriously.

"I feel that I have made a big mistake when I purchased Ken star’s Food processor and Micro Owen instead of LG, just because of my feeling to buy Indian product to upgrade Indian company to take challenge with these multinationals Companies.
So again I sorry to say that If this type of service u provide to your customers, how come you people survive in this competitive market.

Any how this is my last try, Lets see what response I will get from Ken star.


Dinesh Mittal
[protected]

i am residing at kanpur.i have buy a kenstar microwave in2005 but i don"t know how to access it as the saler did not send a demo person for help.so i want to know that"how will i be able to operate it?"tell me and please hyelp me out.

i am from rourkela
our oven not working
contacted service station
repaied but setting bill and showing replaced old spare not agreed upon
why the old damaged part is not given back not a friendly service policy
coould you please look into the matter
dr satpathy

i completely agree with whatever has been written about the company.imagine being told that the PCB of their best model is not available, for replacement.My M/w is lying at the service centre for the past 2 months and all sorts of excuses have been given by the company peopleThey say the model is obsolete so the spares are not available, therby telling that this company expects its consumer to buy a micro(costing Rs17000/-) that is going to add to electronic junk if it goes out of order since the spares won't be available after 5 years of purchase.does this mean that i should just buy a new microwave(some other better company) and be guilty of adding to the junk on earth..HEY, why don't we complainants get together and raise the issue with the environmentalists...and help them in banning Kenstar(for their callousness towards our fragile environment) not just in India, but the whole world over...by the way, my kitchen also is'nt big enough to store it as an art peice for the sake of posterity.Maybe i should leave it there at the service centre so that someone else may be able to use some spares from my junked micowave.GOOD LUCK, KENSTAR consumers, may your appliances never go out of order, 'coz if they do u will be guilty of adding to the junk, since the company won't do anything about it

Kenstar microwave ovens are fabricated pieces of junk from china. I bought a kenstar microwave oven from great eastern trading company, Sinthee, Kolkata on[protected]. there was inadequate heating from the very beginning and it finally broke down in September 2010. On information to customer care a technician came to assess the problem and said that magnetron and motherboard are at fault. he came down on another day after few days to take away the faulty parts leaving apart the box. My warranty expires on[protected] and still no information about the availability of spares and repair of microwave oven. Our country's laws cannot nail down such unscrupulous companies making such poor quality products. We can save ourselves from being cheated by spreading the awareness of consumer rights throughout India. Lets start form now.

my mobile no [protected]

i am usin kenster mixer from 2003, , and the same model is workin just fine..may b the retailer had played a foul play ..

Kenstar service staff is ruthless. No business ethics even after taking money for AMC not giving any services against that... No replacement of spare parts even after paing for them, .

I live in New Bombay and not getting proper response to my phone calls for service requests. My Le purifier is badly working since last 6 months.. Inspite of repeatedly calling them, no body comes to service the equipment as promised over phone..

The MD and Chairman of the company should be hanged in public or atleast if I found them I will spit at their mouth... They have no right to be on the board of the company or to run a business at all.

Other white goods companies are far better. I will never recommend any Kenstar product or any product related to this company or its management.

I am preparing a case against this company and will file the smae in the consumer court...


Yogendra Garg
[protected]
[protected]

Dear Sir,

Quote
Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
Unquote

The above quote is taken from your web site.

The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.

Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])

On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).

I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.

Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.

I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.

I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.

Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.

The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:

Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.

Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.

Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.

Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.

Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.

I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
1. The website should guide the customers properly with the address / contact numbers of the all service centres.
2. There should be provision to lodge complaint on the web site also.
3. Call Centres should have correct address / contact numbers.
4. All service related grievance should also be registered at the Call Centres.
5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.

I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????

Regards,

D K Goswamy
1002, Labh Shukan Tower, Nr. Judges Bungalows,
Bodakdev, Ahmedabad
(mobile [protected])

In fact they have closed the 05th Mar complaint by stating that the Service has been provided. This is ridiculous. Without providing any service, they are simply closing request, and issuing new ones. In case Kenstar is paying the Call center per service, then the service center is bloating up their number of calls by providing multiple service request for same complaint

Service centre for kenstar water purifier Mobile no [protected] at nagpur centre is always busy or an unanserwed ?

I bought Kenstar Ac in the year 2005. I am fully statify with the services, But Dont know, This Year, I called Office for servicing my Ac, Nobody respond on it. Sales Representive every time commit to come on today or tomorrow but after 1.5 months, NObody can hear my regrets at customer centre & Branch Office. Please do the needful.

Kindly Contact me on [protected]

My ac is not working properly since i bought it is since 1 years since i bought i am complaining about this ... I had bought this split ac from your Dealer at serampore 712201, Hooghly west bengal phone no [protected].I only got one free services from company but complain was not resolved...inspite of complaining several times there was no response ...i need to change my split ac as it is not working...
Ujjal Chaudhuri
Hindmotor
[protected]

Kenstar Complaints - split ac not working properly

My ac is not working properly.I am complaining about this ... inspite of complaining several times there was no response.

My AC machine is not functioning properly though the air filters are cleaned in the regular intervels.Plz advise me regarding the issue.

I had purchased a split AC from Kenstar in 2002, but unfortunately from the same year the complaints were started.Every year i have to spend a huge cost for repairing the same.

Again the compressor is not working and really i am feddup from this product.