Kenstar Complaints & Reviews

Hi,

I had raised a ticket with the Kenstar customer care cell with number: COC[protected] on 27th Feb 2010, to repair our Kenstar tumble top washing machine. After two-three days, the service person turned up from your Kottayama franchisee (Prompt Appliance Service), and told us that there seems to be some problem with some card. Again, he camet back and and reinspected the washing machine after two days, and this time he found that there is no problem with the card, and it seems like he has to take it to the service center to repair. It is more than a week since this happed.

We are calling the Prompt service center almost every day, asking them to take the machine for repair. Until now, nothing had happed... On rechecking with the call center on the status of the ticket, I was informed that the ticket has been closed by stating 'explained to the customer'... Wonder does he meant by stating that ' explained to the customer that this washing machine will not work?'

We trust the videocon brand and its service network when we bought the Kenstar washing machine. It is quite pathetic that the service net work is so irresponsible and so poor...

I tried sending a mail to the ID given in their service Bill:[protected]@videoconmail.com, but it is bouncing

Request you to take immediate steps to resolve the issue, and kindly acknowledge this.

Regards,

Subrahmanian
M;[protected]/[protected]

Dear Sir,
I have purchased Kenstar Steam iron box on 12.06.09 by keeping faith on the company's trade mark. The product has been given a warranty for one year . There occurred a fault with the steam and water spray system after 3 months usage. It was given for the authorized service agent last month. The response towards the complaint was very poor and blaming the manufacturer for the fault. He was telling that the spare part was not available with the company and I have nothing to do.

Hence, I request the company personnel to look into the matter and do the needful. Please show interest towards this complaint such that the faith and belief on the company trade mark should never be faded.


Dr. P.R.S.Kumar

I have purchased a kenstar water heater invoice no. 4439 dated 13.012.2009 from Kings Departmental Stores, New Market, Bhopal. Since the day of purchasing, the indicators are not working. I have complaint so many times to vendor but not getting any response. What should i do now? Should i take some legal action against him?
Regards
Dr. Anil Kumar
Dept. of Mech Engg., UIT
Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal
[protected]

I have been using Kenstar washing machine and recently the belt connecting the motor and the drum got cut. I called two Service centers in Bangalore to enquire the rates of the belt one of them told me that it is Rs450/- + Rs150/- for the service and the other told me that it is Rs650/- + 150/- for service. Finally there was a service person visiting from Kenstar and according to him the price of the belt was Rs750/- + Rs250/- for servicing. We had to send him back as it was clear that it was DAY LIGHT ROBBERY in the name of spares and servicing. Please help!!!

I had filed a complaint in a kenstar service center (simran air-conditions, shop no.697,Kesho Ram complex, Sector45-C, Burail, Chandigarh) on 30 Jan'2010. Till date nobody from the service center has fixed it right despite many complaints.
Please look into the matter and guide me regarding this......

It feels very sad to bring to your kind notice the Poor After Sales Service provided by your dealer " Bhagwati Enterprises, SCO-643, 1st Floor, Kesho Ram Complex, Sector 45-C, Chandigarh. Phone[protected], 5086297.
I booked a Water purifier Model - Le-Pure at the Consumer Products exhibition at Sector 17 Chandigarh on 27th December 2009 after paying Rs. 500/-
The Next Day after a few calls two persons came with the said Water Purifier. The Box seal was open and there was no instruction manual or the warranty card in the box. After a lot of debate and assurance by the dealer on the phone, I agreed to accept that set. After the fitting the purifier did not work and the engineers had to open it there and then to find out the fault (in the brand new set) After a few minutes the set was repaired and fixed again.
While leaving I once they reassured me that the warranty card and the manual will be delivered the very next day. I also confirmed it from the dealer on the phone and gave the balance cash payment to the engineers.
It has been 10 days now but nobody has come back with the warranty card or the manual.

Request you kindly help. as this kind of dealing really gives a bad name to the manufacturing company also.

The Product details are given below for your reference please.

PRODUCT : WATER PURIFIER
MODEL NAME. LE-PURE
MODEL NUMBER : WP-08006
SERIAL NUMBER : B8G-0796
INVOICE NUMBER : 160
TOTAL PRICE : RS. 5100/-

Hope to hear from your side.

Thanks & Regards,
Vivek Sharma.

we purchased a kenstar microwave oven on 7 aug 09 from Nandilath G Mart, Calicut,Kerala and was given a scratch card for the surprise gift.We won an iron box. The dealer told us that there was no stock n to come back later, we have gone over 6 times there and now the dealer says that kenstar has not provided them with the gift and if we insist he will give us the iron box on payment of Rs.200.00.
Are we customers fools ? I need to be compensated for having being cheated with false promises and my valuable time being wasted .Didnt expect such complaint from a company like kenstar

I HAVE PURCHASED A KENSTAR MICROWAVE OVEN IN SEP 2008 FOR RS. 16,000. AFTER TWO THREE USES IT STOPPED WORKING. AFTER CONTINUOUS COMPLAINTS FOR THREE MONTHS, ONE MECHANIC CAME REPLACED SOMETHING. IT STARTED MAKING NOISE AND STOPPED AGAIN WITHIN ONE MONTH. TILL NOW NO ONE HAS COME TO CHECK THE PROBLEM EVEN AFTER MANY COMPLAINTS TO THEIR SERVICE CENTRE AT COCHIN, ERNAKULAM, KERALA

sir
i bought a kenstar 29" ctv last 2 years . now the board shows some compliant . the autharised servicer (biju) take that last three months .he do not do nothing , i asked couple of times ,he said that i will give today or tomorow in many times .but last yhree months he do noy give the television board. i lost the good will of kenstar. in future i donot buy any kenstar product .i bought the product from joy brothers adimaly . the servicer is mr. biju

I have bought a Kenstar Sandwich Maker model no KTRO2BSP-TCT. The sandwich maker is not heating properly and making the sandwich. I had made a compliant to the Videocon Service center. The engineer visited and replaced the thermostat of the sandwich maker. But the appliance is still not heating up properly.I have again registered the complaint on 14th Dec and even after a week today, there has been no call and visit from the engineer.

My washing machine stopped functioning and after investigation ,the service centre people concluded that it was the fault of the belt .After 3 months also they could not procure the belt .I am residing in allahabad ., i request the company to send the belt to the service centre here ,(i.e. allahabad) so that my problem can be solved.
thanking you
rajani

During Aug 2008 I purchased a 32" Kenstar Make LCD TV from Vijay Sales Ghatkopar West. After two weeks I realised that TV is not functioning from local control pannel. I lodged the compaint. The enginner visited and advised to replace the pannel. However till date he has not turned up for defect rectification/replacement of control pannel. As of now the TV is operational from remote.

Regards

dinesh
E/4...

We have purchased a Kenstar Washing Machine Model No 2008E Tumble Top - 5 KG on 23- Nov-2007 from Star Bazaar Ahmedabad.

There is a warranty of 2 years and we started getting problems. Other problems was resolved (By Paying within warranty period) but there is an issue as without setting the temperature the water is getting heated and because of this we have spent lot of money in electric bill also. We started getting this problem before around 8-9 months and we complained after confirming the issue as it’s the circuit issue. We complained several times in customer care but the problem is not getting resolved. We are always getting the answer as the circuit board is not available and we will be getting in 5-10 days of time. Whenever we ask for the status of last complain, they are giving us the new complain number and many times we dint got the complain number also.

Following are the complains with the date.
Date Complain No
15 to[protected] AHM[protected]
[protected] AHM[protected]
[protected] AHM[protected]
[protected] SVC53030

We are also worried that if they are not listening in warranty period then they will not listen to us after the expiration of the warranty and the warranty is getting expired after few days. We are facing this issue from long time and I feel that they are purposely delaying so that the warranty gets expired and they need not to give the service or Repair/Change the circuit board. I couldn’t find contact details of any higher authority or website from Kenstar so that I can talk to them to resolve the issue.

Please help us to resolve this issue. My mail address is priyank.[protected]@gmail.com and Cell No is [protected]

Dear Sir,

I am not able to start my mixer. I have checked that the power sockets are working fine but when I pluged in and trying to start, no action happend.

Please help me ASAP.

Thanks
Prakash

I got Kenstar Microwave OM-20 DGLX as a gift from my aunty.
It was brought from Sony Gifts and Novelties, Nashik, Maharashtra in December 09.
It was in box for about five months.

When i installed it i found that it was not functional.
When I called Sony Gifts they gave me customer care no as[protected]
I registered a complaint TNA[protected] for demo as well as repair.

After repetitive follow-up service engineer came and found that control panel was faulty so he took it out and said he will return in two days.
Even after repetitive calls when service engg didn’t come I registered new complaint
TNA[protected]. Finally service engineer came with control panel and installed it.
It started my microwave but due to over heating it was switching off after 5/6 minutes.
so one more complaint was lodged TNA[protected], TNA[protected]. When their service
engg came he found that a cooling fan is not working. So he said he will be back with spares
In two days. As usual he went and never turned back. Two more complaints were lodged TNA[protected] and TNA[protected]
While talking to customer care I found that they have closed my complaint.

As a result even after 11 months I couldn’t use this product.
Please let me know how to escalate this problem to company.

Dear Sir,
I have purchased a water purifier from one of your dealer SOUND OF MUSIC,Sakchi Jamshedpur,Jharkhand on 2nd of November 2009 and from that day to till today 13th of November 2009 I could not drink a drop of water from your purifier at it does not filter ie water does not passess through the candle inside your filter. I have complained about this to your call center, to the shop keeper, to your service provider that means I have tried all means of options available.
At last I am writing you this mail in an expection that some thing will be taken care of this. This is my last approach and if i wont get any satifactory action from your side too then I am going to the consumer court regarding this.

I hope I wont need to do this and expect that you will take care of your consumer.

Thanking You

Dhiraj Gupta

[protected]

Sakchi Jamshedpur Jharkhand.

Sir,
I resident in Andheri(west) Mumbai. I have Kenstar-Multiprocessor MF-0808 at my home which i had purchased on[protected]and from the date of purchased it has been giving a problem of motor overeating i have registered 3 complaints since last 3 days. Nobody has turned up nor any call received from their side.I think i had committed sin by purchasing kenstar products, i kindly request indian authorities to look into this matter or kindly take some action against the Kenstar india or BAN/BLACKLIST Kenstar on India soil.

Regards

Paresh Soni
[protected]

My Microwave oven (model- M/O 9912M) was not working properly so I call TekCare India (p) Ltd. to solve the problem. They came and attended the machine with proper fees but said that one part will have to be changed to bring the machine in working condition which will cost extra. We agreed to do so but it is more than one month after the visit, in spite off many reminder, they didn't come to replace the defective parts.
The Job No is KL69A14015.

I have purchased Kenstar Food Processor (Having Warranty)at Mumbai in May 2009. After some time at around july it started making some noise and in few days something sparked inside the processor and it got stopped working. In month of August 09, I have already talked to customer care at Mumbai on phone. They regestered my complaint no as PUN[protected] and told that they will recall in 24Hrs on the same and replace or repair it free of cost. But no body try call again. I tried calling 5-6 times but still the answer was the hopeless.

Now Again I called yesterday and reregestered the complaint as PUN[protected] and had got same answer as 'we will racall in 24 Hrs".
Can I get clarified if you can replace or repair free of cost as its under warranty?
Please clarify or I have to take any serious action from my side.

My Details are as Follows,
Sandip Mhapasekar (Hindustan Unilever Research Centre)
[protected]

Processor is purchased by my sister and contact details are provided as
Sherepin D'souza
[protected]
Kushe Complex
Kalmath, Sutarwadi.
Taluka- Kankavli
Dist Sindhudurg.

my name mumtaz sultana hno 16-3-810 chnachalguda hyderabad phone no [protected]
i had purchase a kenstar micro oven from tmc malakpet hyderabad .from date of purchase it is faulty .the tmc exchhange and give new oven but also it is faulty .i had given many complain and techichicianx but it became faulty again short period of time every time . the techician idont the work also who kenstar appoint tenchicians as that /send expert techican and solve my micro oven prolem permently urgently . note a person had called to me and asking for i[censored] want kenstar micro oven company servioce he will chare rs 500. and if dont want comapny service he will charge rs 300 what is that kenstarn the type of service is > kenstar send expert technician to my home and solve my micro oven problems permently urgently
NOTE IT IS NOTICE ALL AND EVERY BODY
PLZ DONT PURCHASE KENSTAR MICRO OVEN OR ANY ANOTHER PRODUCT IT IS ALL FAULTY