Kenstar Complaints & Reviews

As my water purifier is not working properely I request to repair it My addresse is R.P. Mohite, Sr. No. 223/46/1, Parijat Society, Near Syrem Company, Hadapsar, Pune - 411 028

admire ( New Delhi ) : May i Have the help line Numbers : because it is almost Two Year, None of them has approached us asking regarding the comfort level ...

I am using Kenstar le pure ( water purifier )

water purifier is leaking. please send an engineer to see it on weekends as on week days we will not be available.

If a company sells out its product then it should a responsibility of a company to keep feed back form ...



no initiative till date from there end ...


Note : I think it right time to change the cartridge ... pls let me the New delhi 's help line number ..



Help less,

Consumer ( Admire, New delhi )

Kenstar Water Purifier — Water Purifier leaking

Hi,
I had brought Kenstar water purifier last year.Recently I had noticed water leaking from the device.I made 2 complaints.Once of them named Prashant came and said that something had broken and it would need replacement.He said currently that is not available I would let you know when it is.After a week when nobody contacted.I contacted him (his no is [protected]).At that time he asked me to contact directly to the company and said if he needs to come then he will have to be given service charge.Why didn't he inform this earlier? We again lodged a complaint after making a promise of getting back to us within 24 hrs no body contacted and we were forced to all again.This time they said the same that the part is not available.My product warranty is still October and I need either a replacement of the product or replacement of the part immediately.Can you please help? The complaint no is :- THA[protected].

Regards,
Manoj

My Kenstar washing machine is giving problem since last one week and I am making my best efforts to get it repaired thru service center. But till date not succeeded. Service center persons are most of the time not picking up the call and if with great difficulty if they pick up, they are not visiting and stating that spare parts are not available and hanging the phone.

Is someone know any alternative method.

I agree with you completely
I fixed my washing machine similar problem
Please contact S.K . Enterprises i[censored] reside in Pune

[protected]

Kenstar Washing Machine — no service

hello dear,
i bought a washing machine on 2006, worths about INR 13500 . it was working for ~ 3 years, by the 2nd half of 2009 the drum brocken . we call the dealer and also the service men. they playing between, they have no parts available, machine is still in home.i dont know what to do now. it is a clear case of cheating. i think the company responsible for service.
thank you

it looks real;

kelvinator refregerator/eletrolux — door lock defective

Dear Sir,
I have purchased a new piece of your product in this year
and its lock is not properly locked some time the door remains
open.Will you pl rectify this as soon as possible.I have purchased
a 165 ltr. piece and it worked for 12 years without any complaint.
I have faith in this product, but this time its door lock is defective. Pl. help me in this regard.

My address is N.C.Gautam.H.N.D.B. 208/12, New Railway Road
Jawahar Nagar Gurgaon-122001 Tel.[protected] from Delhi
[protected] local 2301583 Mob. [protected]

Kenstar Washing Machine( Service Center) — Kenstar ( Washing Machine) Service Center disgusting response

-----Original Message-----
From: shekharv [mailto:[protected]@mail.saksoft.co.in]
Sent: Sunday, January 13, 2008 10:08 AM
To: [protected]@kenstar-appliances.com
Cc: shekhar.[protected]@gmail.com
Subject: Complain Regading Washing Machine

Hi,

I am having the Kenstar's Fully Autoamtic Washing Machine form its launch
time (6-7 years back).

3 months back its making knocking sound from bearings due to bearing jam.

On request of Mr. Yogesh from Videocon (Mobile :[protected] ) My machine was

picked by "Delight Service Center, Gaziabad". After Service (which had taken

around 2 months for just changing Bearings of drum), and service charge of
Rs. 1850/- my machine is still not in running position.

Still it makes a knocking noise when it spins.

Again, on my 15 days of daily request, Mr. Pramod-[protected] and Mr Goel-
[protected] of above mentioned service center came for visit, "they suggest
me to re-send the machine as the allignment of the fitted bearings are not
proper."

I have called as many time as i can, to ur Centers on these numbers.
Ph.[protected]. (Yogesh)
[protected]Nidhi).

But always got response that "Tomorrow Definetly Sir".

It my Request to take this matter seriously.

"I feel that i have made a big mistake when i purchased Kenstar Machine
instead of IFB, just because of your promises, technology and compact model"

If this type of service u provide to ur very old customers, how come you
people survive in this competetive market.


Any how this is my last try, Lets see what will the response from Kenstar.

Regards
Shekhar Vikas
11/4, Moulsiri Road
Shipra Suncity,
Indirapuram,
Gaziabad-201010

Mobile- [protected]
Res - [protected]

Dear sir,
I am an Executive Engineer and I had purchased a Kenstar fully automatic washing machine 3 years back from a shop Ashirwad at Faizabad road, near indira nagar, Lucknow . After one year it stoped working and was repaired by your service centre, but after repairing it worked one more year. Now it has stoped working, there was drainage problem, so I informed your service centre at the end of August your service engineer came and told us that there is low voltage supply in your house so it is not working. After that I purchased a voltage stabilizer, but the machine was still not working, so I again lodged a comlaint on[protected] and retained the comlaint no. which is 5Q[protected]. Your call centre promised me to send the man within 24 hours, but no body turned up. I again contacted to your call centre on[protected] and they send a man in the night who told us that your house was locked yesterday, while I was so ill that I had not gone anywhere and also my wife and children were at home. Now without opening the machine he has diclared that the card of the machine is faulty so it has to be changed, then I said that machine is working and only pump is not working please check the pump, but he refused and said I know better, now after that I contacted your service centre to changed the card at the earliest many times but to no avail, They always promise me to forward my complaint. Therefore I request you to look into the matter and do whatever possible at the earliest, and please do not send that serv9ice engineer again.
Yours Truly
Syed Laique Ahmad

dear sir iam having washing machine name Kenstar-Tumble Top LF 0210 but inner belt was damaged
where can i get in tamilnadu please tell the shop in madurai district
please
senthil

am having the Kenstar's Refrigerator in last 3 muont is not working

i have purchase one washing machine form gandhidham befour 8 to 10 month but after purchasing the above machine so many problaim faced ane once i have done a complain in service centre regarding dryer of washing machine but they solve the complain but this time i have same complain daily once dryer was stoped and they start automatically after few munites and day befour yesterday my dryer was stop and i have done a complain and your service centre person came and say this dryer machine moter was folty and he ask send at our service centre and same i was done immediately but after 8 hrs he say motor is not in our stock and they says we are not to bound how many days motor received the washing machine is a important part of our life and your service centre is not full fill our requirement how can we leave this machine for long time pls give me a reply what to do for this it is a very important and urgent matter for us...

hello, iam the owner of a kenstar vibrant air cooler.And i have a problem with the air cooler since a year, its making some knocking sound when switched on, i have been complaining since a year and i just get usual boost up reply' tomorrow sir'.Please kindly request you to look into the matter seriously.

To,
Kenstar India Ltd.

Dear Sirs,

I am an user of kenstar products and presently i m facing a problem with my kenstar a.c. i launched a complaint online (via telephone no) on 22nd march complaint no. (Rai [protected]).

I was assured that u r service men shall attend our place within 48 hrs. which is also u r companies commited towards us, after 3 days i recived a cal frm u r cntr at Raigarh (C.G.), that he wuld not be able to come for next 3 days and after that he gave us assurity to visit on 4th day due to no availability o[censored] r service mens.

Today is 6th april and 15 days have passed but no one visited our place at KHARSIA(C.G).
I would like to ask u is this the way u provide the services to u r customers?
Is it our headache to search workers for u??

I am completely disappointed with this attitude.

Hope u retain u r name and fame and improve u r services..

Hoping a response frm u r side...

Thanking you,

(ABHISHEK AGRAWAL)

C/O Ashok Medicose,
Behind Agrasen Bhawan,
Kharsia(C.G)- 496661
dist :- Raigarh(C.G)

mob;[protected]
tele :[protected]/131

HI,
i have purchase a kenstar cooler[ third class] in the month of april 2009.after 1 month motor become jammed i have done a complain in service centre in delhi.after i day service boy akhilesh came and go then deepak koushik [both are local persons not engineers]after replacement now motor is running but pump is not working.and above all service engineer deepak [protected] [who yhe hell given him the job in service industry]in naraina branch in delhi he dont know how to talk with the customers I am completely disappointed with this attitude.

Hope u retain u r name and fame and improve u r services..

Hoping a response frm u r side...

i purchase a room cooler in jhalrapatan dealer name m/s shivam eletonics .i have some problem in my cooler.there in no service in my city.what can i do.

my address.gupta praveen lal bag jhalrapatan dist.jhalwar [rajasthan]

phone no.[protected].241170

I am tring to contact you but every time i am failed bcoz your phone no. which i have does not exit. please send me your contact no., kolkata. my microwave does not working.

Sunita Khetan
kolkata
M: [protected]

i purchase a hand blender from chandigarh and now we are shifted to Faridabad Haryana. now i have some problem in blender. kindly send me your dealer's address in faridabad.

I have purchased a KenStar Refrigrator in the month of February, 2008. Now Refrigrator not cooling. I have given complaint on 11.6.2009. Some one of local boy came on 15.6.2009 he has done his job partially and left. He said he will come one hour later. Now i.e., 23.6.2009, no body came, I complaint to the consumer services regularly, but no body take responsibility.

My advice to all not to purchase Ken Star Home Appliance in future, as the service is worest in the world.

Do not buy Kenstar AC as their people do not know how to make allignement of Split AC they have made compresor inclined due to which there is gas likage problem. and they demad 1800 bugs to fix them. so please buy other brands like Voltas, Hitachi std ones

My com No AGR29120800 dated[protected] AGR160/090220 dated[protected], AGR 02/05090350 dated 1-5-2009 SMS On SVC 53030 MY Mo No [protected]

To
The Head – Marketing/ Customer care
Videocon Industries Ltd.,
Electrolux Division
Plot No. 248 (1st Floor),
Udyog Vihar Phase IV,
Gurgaon – 122015, Haryana, India
Phone #
E-mail : [protected]@vgmail.in

Dear Sir,

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT


1) That, I had taken an Electrolux 440 L Frost Free refrigerator double door on 15/7/05 from M/s Electrolux Kelvinator Ltd., 227, Shiv Mandir wals gowdon, G T Rd, Bakoli as replacement for my earlier Kelvinator refrigerator which developed major irreparable problem.

2) That, this new Electrolux 440 L Frost Free refrigerator soon developed some problem and was not at all cooling. This was immediately reported to your authorized service center(DYNA ENTERPRISES, Shalimar Park, Bhola Nath Nagae, Delhi – 32) and people from their came to attend the call on 30/9/08. They repaired the refrigerator and charged us Rs. 2, 000/- in cash and Rs. 2, 185/- in cheque. Total amount charged for the repair was Rs. 4, 185/- for gas and heater, with a 3 months warrantee.

3) That, again after two months my refrigerator started giving trouble and I again informed your authorized service center(DYNA ENTERPRISES) and the same was attended on 16/12/08. The service persons again charged Rs. 850/- in cheque for cooling coil repair and gas, despite the refrigerator being under warrantee period for 3 months for gas.

4) That, why did your authorized service center(DYNA ENTERPRISES) charge me twice for the gas despite this being under warrantee period for 3 months.

5) That, we had called the service persons(Tirath Raj Yadav) from M/s DYNA ENTERPRISES again on 24/3/09 just to ensure that our refrigerator was running fine and he suggested that we should enter into an Annual Maintenance Contract (AMC) to avoid any further problems

6) That, on 4/4/09 we entered into an Annual Maintenance Contract (AMC) as suggested by the service person from M/s DYNA ENTERPRISES with TekCare India Private Limited and the cheque for the AMC was issued in the name of M/s DYNA ENTERPRISES for Rs. 2, 428/- vide cheque # 100229 dated 4/4/09 drawn on PNB.

&) That, within two months our refrigerator started giving trouble and a complain was immediately lodged with M/s DYNA ENTERPRISES, the call was attended on 3/6/09 but they were unable to repair our refrigerator for the next 25 days, each day we were being informed, after we called, that it will be repaired in the next 2 – 3 days and we had to suffer greatly on this account as our medicines & food got spoiled. We were informed after approx 25 days that due to the non availability of the some part, the refrigerator could not be repaired and hence, the company would provide us with a new replacement, if we pay an additional Rs. 3, 056/-.

8) That, since we had already gone thru a lot of pain and agony on this account and were in a bad situation especially during those days when Delhi temperature was at approx 45 degrees, we gave the amount of Rs. 3, 056/- to the servicing person (Mr. Sudhir Kumar [protected] from M/s TekCare) on 29/6/09 after which we received a replacement from TekCare India Pvt. Ltd which was a Kelvinator 313 L refrigerator in place of our Electrolux 440 L to our surprise. This refrigerator was neither Frost Free and was single door. No money receipt for this money was provided to us.

9) That, since, I have Sr. Citizen parents at home who are heart patients and for whom I have to keep medicines in refrigerated conditions, I kept this fridge as an interim arrangement but I do not wish to accept a Kelvinator 313 L refrigerator without Frost Free and single door in lieu of my previous Electrolux 440 L Frost Free refrigerator double door.

10) That, as my refrigerator was under AMC and as per the terms & conditions of the AMC point # 20 “TIPL(TekCare India Pvt. Ltd) will repair/ replace any defective parts and correct any problem free of charge”

11) That, as my refrigerator was under AMC, why did your service

12) That, having informed you of my above mentioned grievance, I urge you to please
a) settle my grievance in terms of replacement of my refrigerator with exactly the same specification as my previous one
b) refund the differential amount of Rs. 3, 056/- taken by your service persons
c) Take back the Kelvinator 313 L which was offered to us as an interim arrangement.
within next 10 days or else, I will be forced to file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986.

13) That, the filing a complaint with the Consumer Court will be at your cost and expenses, and I will seek compensation for the mental agony caused due to his deficiency in services.

Regards,

Kenstar Micro Oven. — demand of cash instead of cheque payment by your people.

Dear Sir,

I had availed loan of Rs.7200/- and and provided 8 PDCs of amounting to Rs.900/- each. Though your complany taken payment of 7 cheques one cheque they have misplaced somewhere as intimated by them orally. Now your people are coming to my home and demanding the amount. I informed them to give me in writing that one cheque has been misplaced and they have not placed it for clearance on receipt of which I shall make payment of Rs.900/- through cheque. But your people did not agree to take payment on cheque and demanding the amount in cash which is perhaps not correct to collect money . Kindly instruct your people at Bhubaneswar to take payment on A/c payee cheque only. Kindly confirm.

Your kind co-operation is requested.

Sincerely yours,

Rabindra Nath Panda
Plot No. 91/1012
Road No. 11, Jagannath Nagar
GGP Colony, Bhubaneswar - 751 025

i bought 1 microwave and it not heating properly. can u tell me the customer care no for panchkula

Kenstar Make Microwave Oven has stopped working. Turn table is not rotating.
I want service centre address and ph.no. in vadodara, Gujarat

HI,

This sandeep from pune ([protected]) i have been complaining since a month regarding our refrigerator door, it is not closing. We called so many times to customer care they launch a complaint but never reply.Complaint no. ([protected], [protected]) .Here i once again request to look in to the matter and reply soon.

Thanking you very much.
Regards
Sandeep.

The same told story of complete DISSATISFACTION on account of SERVICE provided for the maintenance of washing macines.
Please take it back i[censored]nable to serve.
RK Srivastava
[protected]
A2, Shantinagar, ROORKEE

i have purchased ur microwave oven from mittal radio sadar bajaar jhansi (up)
before 3 year, but still no one come to my house to demonstrate microwave oven 2 or 3 times
i contact mr mittal but no responce result due to microwave is not working, i complaint mr mittal
but there is no responce from there side, tell me what should i do for this

gaurav kahre
356/13 g jhokan bagh opp narayan
dharamshala jhansi (up)
mobile no :[protected]

I gifted my parents a Kenstar 20 DQ microwave a year ago...twice did we use it..now its of no use. The machine works but never heats up(a new model indeed). I called up the service center and they said they ll charge Rs. 225 just to attend and find the fault. One their products dont work and on top their service charge is very "LOW"...not being a Kenstar service person...I asked them to check the microwave. Ashok the person who attended told me that a magnet isnt working and it has to be replaced. Guess the cost of the MAGNET...Rs.1827 only. Ashok said 'due to low voltage its MUST have got repaired(he was not sure with the reason). Now a days many people report the same problem. Kenstar products arent good anymore'. The best part is ..when I asked him about the resale value of the product ..he said..." 300 rupees madam". Apprx their service charge!!

Sir,
Maine Delhi se KENSTAR ka ek product " Mixer Grinder " purchase kiya tha yah sochkar ki iska service centre all over india men hai, parantu main jab bihar aaya aur iske purchase karne ke ek maah ke andar se hi ismen problem aana prarambh ho gaya to maine iska service centre kaa pata karna huru kiya lekin bihar men iska koi service centre hi nahin hai, parniaamswaroop yah machine aaj bhi kharaab hi para hua hai, kya karoon ? jabki company ne 12 years guaranty dene ka vaayda kiya tha . kya mujhe consumer forum kaa hi sahaara lena parega ?

hi,
i'm having a kenstar fully automatic washing machine...since 1month their is a water leakage on machine...i have given complaint to shop...biu they r saying that the person who is responsible for servise is not intrested...wat i want to do..plz help me..
Ajain Thomas
Vattakunnel(h)
Ezhalloor p o
Thodupuzha
Kerala
pin:685605
mob:[protected]

Sir / Madam

I need for Kenstar air cooler service center no in chennai please send mail

Thanks
E.Kamalakannna
[protected]

HI,
This is Pushpendra from NaviMumbai([protected]) i have been complaining since a month regarding our fault AC, it’s swing option was not working since first day . We called so many times to customer care they launch a complaint but never reply.Complaint no. (THA[protected], THA[protected], THA[protected], THA[protected], THA[protected]) .once their technician came and took away the swing flap after that nobody came.Here i once again request to look in to the matter and reply soon.
Thanking you very much.
Regards
Pushpendra Kumar Gangwar

HI,
This is Pushpendra from NaviMumbai ([protected]) i have been complaining since a month regarding our fault AC, it’s swing option was not working since first day . We called so many times to customer care they launch a complaint but never reply.Complaint no. (THA[protected], THA[protected], THA[protected], THA[protected], THA[protected]) .once their technician came and took away the swing flap after that nobody came.Here i once again request to look in to the matter and reply soon.
Thanking you very much.
Regards
Pushpendra Kumar Gangwar

To,
The Service Department,
Kenstar Home Appliances India Ltd.

Subject: Complaint regarding Washing M/C Make Kenstar

I am having the Kenstar's Fully Autoamtic Washing Machine Model No. LF2008 and purchased on 04 Nov 2002 form its launch
time from a shop Ameya Enetrprises at Madhav Nagar, Nagpur. Now we are staying in Nanded ( Maharashtra ),

2 months back its started problem frequently i.e. ( 25/04/2010) while changing washing programm from pre-wash to main wash and other stage of washing, water does not drain through the its pipe and cloths are remain wet after spin.

Regarding the same several complaint given to the local service Center at Nanded. There is very poor responce from ur service center. No one technician come to attein the complaint.

It is my request to take this matter very seriosly.

"I feel that i have made a big mistake and purchased Kenstar Machine, just because of your technology and compact model"

If this type of service u provide to ur customers, how come you
people survive in this competetive market.


Whatever this is my last try,

Regard
Adv. Rupali P. Thanekar
Nanded

Washing Machine 0210 — Timer complaint

Table top Washing Mechine with model #0210 have the timer complaint. Technition said that the timer is not available. pls get the timer at the earliest.

By
JOJY PETER
Manavalan H
Karukutty PO, 683576
Ernakulam Dt
Kerala, India.
Mob. [protected]
emai- [protected]@gmail.com

Kenstar — charging money for service when it should be free

Dear Sir,

I bought the Kenstar split A/c in august 2008 for which i was given the guarantee of compressor for 5 years.
In October 2008 the compressor stopped working, your service center replaced the compressor & fill the gas free of cost.

Similarly same thing happened in july 2009, your service center get the things done.
Then in 2010 the compressor stopped working againg, then also you service center admitted their fault and changed it free of cost .

Now you earlier service center is closed down. The similar fault has happened again, compressor is not working, but the new service center which is in gzbd is asking a service charge of Rs. 2500/- for filling the gas & changing the compressor .
Please tell me where is my fault if your compressor is having problem, why should i bear the cost of the gas filling.

Every year since i bought the a/c , compressor is having problem, I told them to get the piece changed but I received no response from you the person en-charged.

It was only when i used your Electroux a/c i was confident that your Kenstar branded items will also be good.
But I am highly disappointed with the product, service & your front desk staff, your manager Mr. CP Singh (Meerut).

So i kindly request you to please help me regarding this.
I hope this mail not go into trash & Videocon the parent company will look into this.

Regards
Abhishek Agarwal
address : 193/5 Thapar Nagar
Meerut
Contact No : 0 [protected]

dear sir, from the launching period of kenstar fully automatic w/m i purchased one. every year i am spending more thanRs2000 /- spending on kenstar washing machine. after 1 year belt gone, next year PCB gone next year water not draining after spinning now motor gone due to PCB fault and it costing me more than approx 4500/-. due to non availability of spares no body is ready to repair . i tried to exchange. everybody offering max 500/-. idont know what to do with this pls advise what to Do.
my mobile no.[protected]
email.[protected]@yahoo.com
place - mysore karnataka

All these comments about Kenstar is absolutely correct. I am also an unfortunate Kenstar washing machine owner with same experiences. The worst thing about this is their (now videocon) unprofessional, 'cheating kind' of customer care and service assistance

sir,
my kenstar fully automated washing machine gives problem of water drainage from machine, its kind request to you to give personal attension this matter.
submitted for the early responce.
from: harshal dilip zope, dhule-424001.

i have purches a kenstar air coller are u serve are problems

I AM FACING SAME PROBLEME AND WORST CUSTOMER SERVICE I AM GETTING. FROM MR. ANUP.JEDHE.TEAM LEADER. HE EVEN DONT KNOW WHAT TO DO WITH THIS MACHINE.
PLEASE SOME ONE HELP IF PART IS NOT AVAILABLE.

Worst service from Kenstar Service Centre in Asansol (WB) for my 1.5 ton split AC. Water drips out from my indoor unit. These people visited me at least 10 times within the last year but they couldn't solve it. In my life again neither I or anybody from my family will buy anything from Kenstar. Worst experience to summarise.

Worst Service by Kenstar service department . The Only action these people take is register new complaint no., send a new engineer each time compliant is registerd, give thier seniors number and then keep on giving excuses.
I have purchased a 1 Ton Kenstar A/c from Next Showrrom of Pune Camp in april 2008
I have registered my complaint on nov-2008
They took 15 days and atleast 20 calls including calls to senior officers (service Head for pune) and one more new registered of complaint to send a engineer to my place.
The Engineer told that the PCB of the AC is Faulty and same will be replaced within 5-6 working days.
But no action was taken for next 15 days.
we again contacted the service department, firstly they were unable to notify the engineer sent to our place . then after providing the detials of the service engineer, they keep on giving promises and senior contact no. one after the other.
Then after 2 months they registered a new complaint again sent a new engineer and the same story repeats again.
Please let me know what actiobn should i take, shall i again call up and register a new complaint or shall i dump the AC in Scrap.

Dear:Sir
I am informating you that i have buy a Ac last 4yrs ago but the compressor of the Ac has been damage so pls replace the comprees as soon as possible.

Your Faithful
Siddharth.Singhi

i purchased kenstar ac window 1.5 in 31 march 2010 but after some time 20 june 2010 these are not cooling my room. i have done complain in custmer care and my problam solve in 5 days.thanyou custmer care service, after ten days one problam is come i submit my complain in custmer care but today is date 14/08/2010 my problam is not solved. custmer care, service incharge, already commited 2-3 days u problam solved. but i dont know he is not intrestedin my problam

Kenstar AC — AC giving repeated issue from past 2 months and pathetic service.

I have 2 Split AC's installed in my office, from past two months both of this are giving numerous issues for which i have already lodged dozens of complaints, but instead of solving the issue, the one AC is not powering ON and another is used as a fan.

Pls send kenstart support mail ID for complaints

Kenstar AC — PC Board Problem

I brought Kenstar Ac 8 month back, It is not working When i called to customer care they said they will come and solve the issue and said because of PC Board Problem it is not working., The taken the pcborad and display, and they came twice to my home with new pc board and siad that the new pc board which they brought also not working, and now they are saying the pc board itself very difficult to find tin the market. And no one responsing for that issue, when ever i am calling they are saying they will bring and fix it without fail, but it been three weeks and no solution they provided, even though i said i will pay for the pc borad also they are resolving the issue, Please dont buy this ac and kenstar is the worst company which provide very bad customer service.

Kenstar Air Conditioner — pathetic after sales support

bought kenstar AC. lost its remote control during relocation. complait was lodged but they gave an incompatible remote, told keep this as security till we arrange another--funny. then told me your AC has become out dated (i bought it in april 2004) and so sensor-display assembley need be changed. till date 1 year 3months--it is yet to be changed. funny ways of working.

this month i purchased 1.5 ton Kenstar AC. Heavy noise on working. Nobody came to see. Even nobody to tell working fom Co.

Kenstar Air-conditionar — Not working properly since day 1

Purchased 2 Air-conditionars last year 2008, and was not at all able to use the Air-conditnor properly since day 1, had many issues with the distributors as well as with the company service authorities and they did not responded well as they were not willing to do the repairs and correct the mistakes they made while fitting the airconditionar and unit defects within.


Kindly, have a look on this and give justice and serious action against them


Purchased the A/C's form Aurangabad ( Maharasthra )
Distributors : Sanghvi Agencies
Company Service Center : Dhoot Agencies


Regards
Karan Sarwade
Aurangabad(Mah)

Kenstar Air Conditioner — Delayed Service

I have registered a service request with Kenstar Cutomer care some where on 28-29 of April 2011 and was allotted a service request no. GHA[protected] and was told that it will be attended in 24 hrs but despite of so many calls the service engineer no. was given on SMS when I spoke to him he said I got a wrong no. as he is only for Washing Machine again I started calling customer care and got another no. after 3 days who picked up AC on 7th May after calling Area service manager and told me to deliver next day.
Again 4th Day when I called up to ASM he gave me another no. to confirm delivery and I came to know that we don't have AC gas so it will take another 2-3 days.
If this is the response system that I have to wait for 20 days to get AC service then ...why shall any one buy Kenstar Appliances
Is there any one to resolve our concerns from Kenstar side ???????????

Kenstar Air Conditioner — Non attendance in spite of AMC

I have taken an AMC for Rs. 3033 for servicing of my split AC on 13/4/2011 which will expire on 12/4/2012. The make is Kenstar. Unfortunately no service personnel has visited me and given any service. The Ac is not in working condition. I am demanding refund of AMC charges paid by me

we hv faced lots of problem with your service center bu no corrective action ahs been taken. My complain no is : DDS08D29008.

Pls see to it on priority basis.

I HAVE PURCHASED A MICROWAVE OVEN (COMBO) ONE & HALF MONTH BEFORE THE PROBLEM ARIESED, WE REPORTED TO THE "KENTAR SERVICE CENTER" STUATED AT ASHOK NAGAR, KANPUR AROUND 20 DAYS BACK. THE PERSON CAME FROM THE SERVICE CENTER STATING THAT THE PART (EXHAUST & A PART ADJACENT TO THAT) HAS TAKEN BY THEM WHICH IS NOT WORKING AND SAID THAT IT WILL BE CHANGED WITH IN ONE OR TWO DAYS. 15 DAYS HAVE PASSED STILL THERE IS NO RESPONSE FROM THE CENTER. WHEN ENQUIRED THEY SAID THAT THE PART HAS NOT COME FROM THE COMPANY.

U R REQUESTED TO LOOKIN THE MATTER AND SORTOUT THE PROBLEM AS THE EARLIST.

I HAVE PURCHASED A WATER FILTER. THE PROBLEM ARIESED, WE REPORTED TO THE "KENTAR SERVICE CENTER" STUATED AT MUMBAI ON JUNE MONTH.MY COMPLAINE NO.ASKW8G2700 & ASAAWG27007. NOBODY COME TO ATTAND THE COMPLAINED.WE ARE CONTINUE FOLLOW UP TO HIS AGENT MR. SALEEM & HIS OFFICE MUMBAI.AFTER 2 MONTH BACK THE PERSON CAME FROM THE SERVICE CENTER STATING THAT THE PART (card) HAS TAKEN BY THEM WHICH IS NOT WORKING AND SAID THAT IT WILL BE CHANGED WITH IN ONE OR TWO DAYS. TWO MONTH HAVE PASSED STILL THERE IS NO RESPONSE FROM THE CENTER. WHEN ENQUIRED THEY SAID THAT THE PART HAS NOT COME FROM THE COMPANY.

HI
I HAVE PURCHAGED AIR COOLER MODEL NO CW0121 ON 17.03.2008 IN TMC BEGUMET, HYDERABD NOW IAM FACING PROBLEM WITH THAT PRODUCT SO I HAVE GIVEN COMPLIENT ON THREE MONTH BACK TO THE CUSTOMER CARE CENTER IN HYDERABAD.ONCE LODGE MY COMPLIANT AFTER ONE MONTH ONE PERSON VISIT MY HOUSE AND SAID MOTOR WAS BURNED IT WILL REPLACE WITH IN TOW DAYS STILL THE PROBLEM IS NOT RESLOVE AND THER IS NO RESPONSE, PLZ LOOK AT THIS ISSSUE AND SHORT OUT AS SOON AS POSSIBLE
MY ADDRESS:
K.SUBHAKAR
8-4-390/4/G4
PREMNAGAR,
ERRAGADDA,
HYDERABAD
MOBILE:[protected]

i have purchased ken star food processor from big baazar at lower parel mumbai on 17 th octomber 2008.
please send a person to demonstrate working of food processor.
other wise give me service center number

I purchased kenstar iron(press) before 10 month. due to excessive heat i was unable to press my cloths and i give it to ur servicing centre Budhia agency, ranchi, jharkhand, india they repaired it two times, but now i'm facing new problem that cloths stick with iron due to iron plate when i complained your agency told me that you should rub this press on sand. and we are not going to change ur iron plate.

i want the immediate action otherwise i'm going to consumer forum to complain against u.

i'm waiting ur reply.

thanking you

M. sharfuddin
3c, block A
tayba Appt.
sultan lane
kanta toli, ranchi
[protected]
[protected]

dear sir,
i am radha staying in hyderbad. we got a gift of kenstar mixer and grinder on 16/2/2001 from srinivasa electronics in vijayawada.recently we shifted to hyderbad. we didn't use the mixer from 7 years.we are using the mixer on october 4th 2008. it was not working properly from 30th october 2008. can u tell me the solution for that. it has 12 years warranty.the mixer model no was 9802 and model name was super.

Sir/Ma'am,
I have purchased Kenstar Food Processor from Big Baazar at Vashi, New Mumbai on 28-Nov-2008.
Please send a person to demonstrate working of food processor. I had gave a call at your service center regarding this, but no one visited us for the same. We then kept follow up for the same, but all in the vain.
Please take a look into this.

I would like to make a complain against your product. I have bought KENSTAR FOOD PROCESSORE as on 3.05.2008 the purchase date. And the result is in a very short period your product get dead with its manufacturing defect. And now i want you to give me a Replacement for the same. I had already complained on your costumer help-line number and my complain no: 7P[protected] dated 10.11.2008. My dealer says that i have to complain to the company in writing only. So please pay your kind attention on this matter very soon and reply me.


Yours Faithfully,


N A Shah
Costumer

i would like to make a complain against your product. I have bought KENSTAR split a/c .75 after one year no body is ready to come for service not even dealer or any company service persson .can u give me number service centre
call -[protected]

hai, my rafegirator is not working and need to give it for service, so please let me now the sevice center in vijatyawada,
kamal kumar,
vijayawada.

Kenstar all models are faliure models and after sales service poor ever i have seen i don't know how indian govt is keeping quit and allow such companies in india

I had purchased a Kenstar Mixer model no-MG04H in last april 2009.The mixer was working properly but day before yesterday while using it first some spark came and later smoke.I went to the place from where I had purchased it (Deep Sales, Vikhroli-east, Mumbai).Today your service person visited my place checked it and said he will come with a new motor.In Hurry I forgot to ask when he will visit again so for that I called your service centre on tel no[protected].I got a person on the phone called Swapnil.My friend now I came to know that I did a major mistake of buying a KENSTAR product as on the phone the way Mr.Swapnil spoke to me was as if i have purchased it without giving a cash or that Swapnil gave it to me free.I want a action against him.See to it that he gives a apology.Also see to it that the person you all keep to receive the complaint should be educated or atleast he should know Hindi or English to speak.Hope so you will do the needfull.
As it is i am going to the dealer and registering a complaint against on them in the consumer court so that they will teach Mr.Swapnil how a service personnal should talk politely to genuine Customers.
Please acknowledge as son as possible.

Raj
[protected]

I have purchased ken star food processor from Mumbai past 2 year but the rubber ring we put on it melted again & again .Iwant to buy that rubber ring can u give me the address or customer care number



OMNKAR
[protected]

Deep Sales Vikhroli east station : We bought a cooler for which we paid cash almost Rs.10000 its not at all cooling gave complaint to them no response and them we bought Volta's Ac for which we were committed free installation and installation guys asked for 1500 we told deep sales senior person he gave us sarcastic comment we will take it back i[censored] Don't want. They are fooling people I am buying since longtime from them but now realized he was fooling us this many years.

Dear Seema Chavan,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kenstar Customer Support Team

I am also facing same problem with my Kenstar Microwave oven Model 9918C. Now if I am asking for its repair then company employee giving me a suggestion that I have to purchase new one because they will not supply spare parts. I have purchased this from Jamshedpur and their local authorized service centres are having complained that they are not getting the spares from Kenstar Company. In this condition how some one can think that I will suggest to my colleague to go for Kenstar home appliances.

I purchaed an owen OM25 FCD on 8th and the installation was done on 11th and the same day in front of the company staff who come for demonstration it was out of order and service andthe company is only offering to replace the part than to change the owen in full and it is on the very first day it got damaged before the house holders have usen it.

I am also a unlucky ownwr of a 29Ltr Kenstar microwave oven. My woes started from last December 2009 .Fist they said the Magnetron had gone off.Their authorized dealer M/s.Jagdamba Service Centre had changed the item and charged Rs.2050/- vide cashmemo dated 3/12/2008 The microwave worked 20 days and again stopped working .This time they repaired the PC and Charged 1620/- dated 03.02.2009.
It worked for another ten days .Again the same PC problem.Then I came to know that the PC they have charged was not now one .They just repaired and charged for new PC, that has gone bad after 10 days .This time again they have repaired the PC and not charged for the service.The story repeated again after a week.
I have lodged a complaint in their Customer care No.39404040.And they have alloted a complaint No.DEL [protected] dated 08.04.2009.
But till date(23.05.2009) nobody from company or their dealer had attended the complaint.

Dear Concern person,

I am also the problem in your OVEN, everytime your engineer is replaciong MAGNETRON which costs me around 2k, now I am thinking to buy new one coz its third time in 5yrs its getting replaced . Yours concerned eng no. [protected] . Its GRILL / PIE function is also not gettig work . We are having KENSTAR Image these days you have changed your service centre also .

Kenstar having very poor customer services...i have kenstar's food processor and microwave...whenever i called them they always gave me ref number and doing nothing...

I request all the customers who are planning to buy Kenstar products, please, please do NOT buy them, because their after sales service is "HORRIBLE". I am a customer from Surat and the authorised service centre at adajan M/s Vinayak sales and service, services received from them was PATHETIC, VERY VERY RUDE, INEFFICIENT ...even after spending Rs.3000/- and above towards repairs of my microwave oven.

I had purchased Microwave Grill Oven on 21.9.2009 from A to Z, Griha Vastu Bandar, Vora Bazar, Bhavnagar and the bill No. is 15 1470. The microwave went out of order last month (July 2010) and we approached A to Z shop the dealer with our problem and they suggested the local service centre: Alpha Electrocare, shop No. 3, Ajantta Complex, Khai's Street, Opp. Bhavnagar Bo0ok Stall, High Court Road, Bhavnagar 364 001 (Mobile: [protected]). Accordingly we handed over the microwave oven to Alpha Electrocare. 20 days have passed since then and our microwave is not yet repaired. Our complaint No. is RAJ [protected]. You may even contact Devang Jani of Alpha Electrocare and his landline No. is[protected]. I had great hopes while buying Kenstar Microwave Grill oven and never expected any problem at least before the warranty period. Unfortunately you do not have any proper service centre who is responsibly doing the job. I suggest you replace the microwave Grill oven forthwith as it is within the warranty period. I am unable to use it these days since it is with the service centre and not knowing whether it will be repaired at all. If I have not got any satisfactory repair and response so far and soon I will be constrained to seek redressal from Consumer Protection Cell at Bhavnagar. Hope you would not push be to that extent.


P K Narayanan
23 F, Tilak Nagar Coop. Housing Society
Tilak Nagar
Bhavnagar 364 001
Mobile: [protected]

17 August 2010

D/Sir,
I have a Kenstar micro oven bought from Jayant agency-Ranchi, I am using this microwave from last 2 years, But sorry to say that from day one its not working properly like different different problem i had faced, always complaint to repair despite of many calls no one could render proper sevices to kenstar microwav they say its some parts are not available in Ranchi and they cant repair, from last 40 days they are always giving me excuse. I dont understand your promise to serve in better way, How do we manage and whome to complain against these Vendors.

I fed up from your distributor/ repairing centers like Jayant agency (Owner Mr. Bhupender) No manner how to talk as a human being or as a Owner, his employee always denied to replace my microwave.

Looking forward your positive responce and kindly take action against Jayant Agency cont:[protected] and get it replaced in working condition asap.

Regards,
Arjun prasad yadav.
Dhawan Nagar-Kanke Road Ranchi
Jharkhand
M-[protected]

Greeting to you!!!
Query: I purchased 1 unit of Kenstar Microwave Solo model on 26 sep 2010 from Deep applainces College rd Nasik trusting the name of Videocon.So unfortunattly the rounding plate has been breaked by our mistake.But i have to purchase this plate nobody response good even your local service center is badly response they said you have to pay Rs.800/- but i just talk to your service incharge Mr.Parvez he said you have to pay Rs.400(Appx).for plate

I like to know what is the actual price and where i have to go for purchase.

kindly suggest me?

Awaiting your Positive response!!

Thanks & Regards
Rizwan khan
zameen App flat no 32 bhodhle nagar nasik rd nasik
[protected]

My kenstar microwave oven is not heating and not working properly, please send a technician as soon as possible.

Kenstar Microwave — not heating

my kenstar microwave is not working on micro mode but working in convection mode.

kenstar oven is working but it is not heating, my phone no. is [protected]/[protected]

motor Dead

Fan motor is not worked

Dear Skd26231,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Wha is the actual price for magnetron in Kenstar Oven and looks this brand i no more reliable. We have changed this 2 times in 3 yrs and we are again to change and now the cost is 2050 .. is it the right cost ..Pls advice ..

You have the right to inform to Consumer care cell of both Kenstar and Govt. Of India.

sir My fridge also had the same problem, as u told i also paid rs 1050 and got it serviced last year It also had heavy noice and now again it has stopped cooling

Is purchasing KenStar refrigirater is advisable?

I purchased a microoven 34ECR from Capital electronics on 8-3-03 no Heating Since Six Month complain service center at Ranchi Jharkhand but till now no response

This is hundred percent true that this company is a third class company . No costumer care service ... does nt matter thge cvomplaint is lodged how many times, no body cares for it... the dealers are stupids and talk like sweepers.company should think about it otherwise it will be out of market oneday.b`cos one whoi cannot serve the customers will not stay in the markert for long

Unable to find any kenstar repair centre in Barnal Punjab. No authorised dealer is known to me in Bathinda

I had bought digital Kenstar Microwave in 1998. But the door got damaged. The microwave is woring fine. I had requested them to change the door. and sent the Mircrowave to the service centre on April 16, 2009. I have till date not received it back. on repeated follow ups, i am being told that they are unable to change the door and i can take it back or get Rs. 500/- in lieu of that microwave. I am thoroughly disappointed since while buying the Microwave i was assured that even if the model is discontinued, they will ensure that the spares will be readily available and that service will be very efficient and promt.

i buy kenstar 25 liters two years back since last one year the glass plate is broken. i inquired so many places but i m not getting and not getting proper reply form any venders so please tell me from where i can get the proper response for kenstar microwaves, as i m in ahmedabad, gujarat.

your support for this will be appreciated


sincerely,

venuka

Hopeless amoung all other such appliances available in the market .Magnitron failure is very frequent It is a costly item. techinician comes and say that magnitron is to be replaced .Moreover service is not satisfactory.Serviceman offers to give private service at a cheaper rate . how does he gets items like magnitrone from company for his private use when it is not available in market Also even if you do not agree for carrying out repairs due to unsatisfactory checking by the attending technician even then one has to pay service charges for rendering no service .My suggestion is to buy some other brand rather then KENSTAR
Mahesh Sahai