Kenstar Complaints & Reviews

Commitment Not honored by Kenstar Customer Service
We are currently using Kenstar Air Cooler Model # 9704C. WE registered a complain on the 9th April 2010 Complain # THA -[protected] the Technician came to inspect said the water pump is out of order the company will replace as it is in warranty. Post that no one came we tried to follow up however a new complain was raised with our acknowledgement. few days later another technician came gave us the same feedback. Till date the issue is not resolved when I checked with customer service on 25th April 2010,we realized that the complain was cancelled. So we got a new complain number - THA-[protected] and TAT of 24 hours. This how a they treat a Consumer using Air coolers.
Dhiraj Bhatia
d.[protected]@gmail.com

I am having a kenstar cooler(vibrant). I am not able to find pad for it anywhere in my near by area. So pls help me out of this. F-551 Lado Sarai near Mehrauli, New Delhi 110030

Never to buy KENSTAR products. Its products dosen't even work properly even for one year and dose not provide good service. I have been facing problem since the product I purchased. I called many times to them at their customer service center but have not sent executives for repairing. This is vary bad company and now I am putting complaint in consumer court. I want to let people know that never to buy KENSTAR products, you will feel cheated after that. Even if you buy some local products that work much better that KENSTAR products.

To.
Kenstar Refrigerator

Sub:- Cooling System off
Purchase dealer:- Nishant Sales & Services,Akola. (MS)
Purchase Last 2 Year

Last from 2 Year 3 times Compressure Change ??????

This Model is Manufucture faulty
Please replace other Model

From:- Ratnakar GAwai.
E54 Camps Corner Housing Society
Shahad (E) Dist. Thane.
MOb.No. [protected].

I have puchased Kenstar air cooler (Turbo) on 8th of March for 6,500 Rs. This Air cooler never worked as Air cooler.It just works as a fan. The pump works every other 2 days. I got fed up calling Kenstar helpline and no technician responds. I called 10 times today without any success. Please do not ever purchase any of the Kenstar product. We are in the middle of summer and I can not take any other cooler either. I want to take this up with consumer court as well, Please let me know formal process. Me and my family are going through mental and physical trauma .

Dear Sir/Madam,

I have kenstar product (air cooler) in my home & i didnt know that kenstar donot provide after sales service in india. I have right kenstar regarding the giving problems but have not received any response. Problem faced is water leakage and Elbow socket replacement is required & i have registered so many complaints since last 4 days. Nobody has turned up nor any call received from their side.I have traced around two dozen contact nors just to get the service done but none of them have so far solved the problem. I have committed sin by purchasing kenstar products & for forgiveness, i kindly request to look after this matter on urgent basis as you know the status of Delhi weather now a days its too hot and our 2 month child is also suffering from same.

Gurdev Singh
[protected]
2301, Main Market, Opp. Canara Bank,
Tri Nagar, Delhi-110035

I had purchased 2nos of 1 ton split ACs' from Zenith situated at Ezra Street on 16th of April 2009 in the name of Kusum Agarwal. On the same day I found that 1 of the AC only after running few minutes shown E2. On seeing the E2 I immediately called the Zenith. After few days the person who installed the AC attended the complain and when he was working and when he removed the "quality check" sticker I noticed a crack on the body of the AC. I immediately informed Zenith about the crack on the body of AC. At that time Mr Alok of Zenith said me that the cracked body will be replaced.



Again after few days the same AC again gone bad and at this time it was showing E4. I again informed Zenith of this and asked the complain no of Kenstar but he told me it was not required and it will be done by dealer itself it may be somewhat 30th of April 2009. From that day ownward till mid of November 2009 no person neither ever attended the complain nor anybody changed that broken body. But everytime when I talked to Mr Alok he said it will be done next week and that next week never came.



In the month of November after huge conversation and argument. He gave me a number and said I need to talk in that. That day when I rang up that number I came to know that till 15th of November 2009 there was no complain lodged. I repeated all the matter to Mr Lal Mohammed khan the senior customer care executive of Howrah, he said me that this matter will be taken seriously but all promises of no use. What to speak of the broked body of the AC as the main cooling problem has not been solved till date. Every time the mechanic will come and say some part has gone bad.



Now Mr Alok has been blaming service of Kenstar and saying he has stopped selling the AC of your company because of this problems.

Now there is another problem with service department i.e.,they cancel the complain according to their wish as last day i was informed by your representative that the below mentioned complain was cancelled. How your service department can cancel the complain without solving and informing. This is not the right behaviour. Your people is just harassing the customer. I am very sorry to say if this is your after sales service I will advise everyone that please donot buy videocon products.

Hi,

I bought Kenstar cooler, Cyclone Model:CD-2001 which is working in good condition.However, the outer body is craking and its letting the water flow out while running the cooler and the outer plastic of the body has become fragile which keeps crcking on its own.I believe that its a manufacturing defects which needs attention of the manufacturer.I tried the customer care but did not get any response from their end.
Please let me know how do I approach to resolve this problem.

RECENTLY I BUY ONE WATER COOLER TURBOCOOLDX9704CWE ARE NOT SATIFY THE ABOVE PRODUCT BECAUSE THE COOLING CAPACITY IS VERY LOW ALTHOUGH AUTHORISED DEALER ASSURES US THAT THE COOLING CAPACITY IS 60 SQ. MTRS.BUT FRANKLY SPEACKING WE ARE NOT FEEL ANY COOLING COMFORTS. WE INFORM THE MATTER TO AUTHORISED DEALER KHOSHLA ELECTRONICS P LTD , BEHLA, THEY INFORMED THE MATTER TO SERVICE CENTRE. THE SERVICE ENGINEER VISIT OUR HOUSE AND INFORMED US THAT THIS WORKING NORMAL, BUT WE ARE NOT SATIFY AT ALL.
PLEASE INVESTIGATE THE MATTER AND REPLACED THE SAME

THANKING YOU

Sir,

Model Name: Slim Line SD 0434

I am using aforesaid model air coller of kenstar, in water supply of coller thier is a rubber curved band which is broken for this reason my coller is not woring. The part is not available at my city, please provide me the requried part & the cost of the part will be paid by me.

Ubed afzal
Mobile- [protected]

Sir,


I have Kenstar Washing machine Tumble Top model. Recently my machine went out of order and hence I called up helpline number for Customer Service (Videocon). The complaint ID for the same is ' '

After that I had to call several times to the sevice center as my complaint was not been entertained.Fainally after 3-4 days a technician was sent to my place who after inpecting told me that there is problem with the Motor and also Motor control card and both need to be replaced in order to make the machine work. When I replied affirmatively, I was told that the spare parts are not available and it may take atleast 6 days for him to get the spares. Also I was told that the estimate would be around 4000/- and that I will be getting a call next day for details. He charged 350/- as his service charges and went off. Next 2 days I didn't receive any update and hence I called up the service center again only to be told that the parts are not available and they can't do anything to repair the machine. My 350/- was taken away also now there was no assurance that the Washing Machine will be repaired.

Hence I called up some other technicians (not from any service center) just to take 2nd opinion before dumping this machine. And to my astonishment the technician there repaired my washing machine with 800/- including his service charges.

I really request you to please look into the matter and quality of technicians employed by the reputed Brand like videocon. Also I would request you to please arrange to return back the amount 350/- taken away as 'false' service charges by them

Awaiting your positive reply.



Regards,
Mukul Kamat

SIR,

WATER LEAKAGE FROM BACKSIDE WINDOWS & SWING NOT FUNCTIONING.

With reference to the above complaints your madurai service centre officer replaced the motor for swing and collected Rs.350/- being the cost of the motor charges for which neither Job card nor bill was issued, during the power cut time and trial run was not taken.

On the same day I found out of six swing and water leakage is still continuous for which you Madurai office rectified the swing panels and collected Rs.150/- as service charges for which bill was not issued.

I repeated the request to rectify the water leakage, was vain upto this time and now I pray you to advice your Madurai service centre to rectify the water leakage and also to deliver the realative bills of Rs.350/- and Rs.150/- and oblige.

Thanking you.

Very truly yours,
A.R.SUNDAR SINGH

my washing machine is not working from first day as their were few nut missing on the day of purchase which was noted by the Neel enterprises samta madam on the bill itself, but now they refuse to repair, as on the day of installation the water started draining out from a missing rubber cork near the heater plug, they said they will fix it , after few days the belt was torn and now the situation is like that the machine is in dismentalled condition for last one month . According to bill date my mwashing machine is still under warranty and needs replacment but the Neel Enterprises says rudly pls. talk to the company we are not responsible for this.

I have purchased kenstar cyclone cooler from urvashi ltd, kankarbagh, patna recently i.e. in month of march 2010 but it is very surprising that for same product different charge have been taken from different people. why ? for a same product why price has not been chargrd uniformly

Dear sir/ madam,

We purchased kenstar vibrant air cooler on the 26th of march from big bazaar (j p nagar, bangalore ) . the cooler was fine for just 4 days and later it stopped working. After a complaint was given, a technician visited and said that he needs to replace the blower which was done, but the very next day it stopped working. another complaint was given and this time he said the pump needs to be replaced. we were irked this time and asked for a replacement. the call was attended by one mr rohit who said he cannot replace it under any context and even as i was talking, he disconnected the call. the rude behavior of the company officials is very disturbing.We have paid rs 5140 for the product and the money i now feel is lost. i strongly recommend buyers not to go for the product as even the service is very unsatisfactory. even after having coughed up rs 5140 we have to bear with the heat.

I have a AIR COOLER (CW0121) , I have complain it in previous year but no one came to repair it, this year I have also complained for it but no one come yet ( MY COMPLIAN NO IS KLA0406001). If you can’t repair it than please close your service centre because if a company can’t repair for 2 years then no use to waste our time & your company money.

i buy a ken star air cooler 15 days back worth rupees 6500/ rupes and it is not working now i given a complaint to the custamer care but there is no use after three days they came and said that motor fail at last they said we replace the motor on monday date 5/4/2010 i am waiting for u r representative dont delay

i am y pradeep singh
mobl num:-[protected]
thanks& regards
pradeeep

Bought a food processor about two months back from mayur vihar dealer. The motor was making big noise , hence customer care was called and the mechanic told that it is new and will be okay. Next the burning smell started coming and mechanic said varnish problem, but this problem persists.

The tag line of "World's No 1" against the name Kenstar shows that they rightfully claim that tagline for the "worst products in the history of industrialisation". My company purchased an air-cooler in May 2009 (still within warranty period). The product broke down within a month. They never responded to the calls. Several months later, I got a person to come and check it and replace the blower and it broke down again in 2 weeks! The cycle repeated again and these guys (Mukesh Rathod, Irfan Golundas, Nilesh,Vyas etc). With great efforts I raised the complaint to a manager cadre guy named 'Nithesh' who promised me decent service promptly. I haven't heard from him in days and neither is he picking my calls. Even a manager does not keep his word in Kenstar. I agree that this company should be banned in India. Such irresponsible people should nt be taken into any private company. The government employees are more loyal to their organisation than these cheats.

Hi,

I am having the Kenstar's Water Purifier purchased from Mahalaxmi Steel, Sonepur, ORISSA three years back.

Last three months the matching is not functioning because of certain problems?

I have called many times to the customer service centre, but always got response that “we will do it within 24 hours sir”. But nothing is happening.

It my sincere request to take this matter seriously and do as required.

Yours sincerely,

Rajendra Meher
At/ p.- SONEPUR, Orissa
Mobile:[protected]