Kenstar Customer Care

I purchased a air cooler 9704 Turbo Cool Kenstar Model in May, 2008. After that in the month of August, 2008, the water pump of the cooler was not total working. I complained to service centre and lodged a complain (complain no. DGP08H210051). About two months have been passed and at present the complaint was not attended so far. Then I contacted distributor, they gave a me a new number of complain centre from where I also lodged a complain (complain no. KCI 165). But still not attended by the company service engineer. Now what i have to do? Me and my wife both are doing government service. We have no time.
May I suggest not to purhcase any product under Kenstar logo because of his service and warranty in future.

Dear Sir,

I am Laxmi Vaidyanathan. I purchased a KENSTAR FOOD PROCESSOR. Within few months of purchase food processor stopped working. I gave a complaint to Kenstar and a person came for servicing. He said one of parts has to be changed and would be done in 15 days since the part has to come from Aurangabad. It has been over 2 months now but i have not received the part. I have been calling GURU SERVICES, who are service agent for Kenstar in Mumbai every week, and I get the same reply that they will receive the part next week. I dont know when their SO CALLED "NEXT WEEK" IS GOING TO COME.

My complaint No is H15001. KIndly take necessary action to the complaint.

We purchased a Kenstar Microwave Oven Model No. OM : 34ECR capacity 34ltrs on Dt 31/12/04 Bill N0-7471 from Mayank Electronics, Old Cannught Place, Chakrota Road, Dehradun . After a use of 32 months we feel a heating problem then contacted the local Kenstar Service Centre: Appliances Care Centre, Agenda Complex, 11/10, Rajpur Road Dehradun(Uttranchal), on dated 9/9/07 they changed a part named Magnetron of Rs 1800/- Bill N0. 2913 with six months guarantee, after 25 days we were facing same problem then again contacted the same local Service Centre then they again changed the same part this time free of cost. Now we regret to say the same problem has been created only after seven months on dated 9th May-08.It is financially inconvenient to replace such an expensive part regularly. We fail to understand whether this particular piece is defective or this happens due to another reason. I have already been written about my problem [protected]@kenstar-appliances.com on
Date: Sunday, May 18, 2008, 7:11 PM but no response received from your end while after four month we are facing same problem. a quick response is required from your end.

water purifier is leaking. please send an engineer to see it on weekends as on week days we will not be available.

Mobile [protected]

I had given a Complaint somewhere around April 2008 for repair of my AC and after lot of Telephones my AC was repaired by On Spot Air Cool Authorised Service Centre for Kenstar Appliances and it was promised to get me a new remote formy AC since it was not working properly. The AC Gas which had a guarantee for the season leaked and it was again attended on 24/06/08 and gas refilled. Now again it leaked on 17/08/08. I had informed the authorised service centre i.e. On Spot Air Cool, but the same has not been repaired and they gave me a no[protected] which according to Mr Sandeep the representative who had spoken on behalf of On Spot Air Cool stated but the same has not been repaired. Further no remote has been given and Rs 550/- has been paid in advance for the remote. This repeated deficiency in service has made my AC in a non-working condition on no fault on my part. It is most respectfully prayed that order may kindly be passed for repair of my AC at location R-23 Sector-11, Noida -201 301.

Dear Sir,
I have purchased a Kenstar micro Oven (model No 34ECR) in February 2006, but in March 2006 the inside halogen bulb got fused and we contacted the local supplier of Kenstar Micro Ovens for replacement. But they have replaced with a different type of bulb stating that the original bulb is out of supply and will be available soon. The same bulb also got fused within week. The local supplier advised us to contact the regional office in Bhubaneswar and accordingly we contacted and they assured to ensure supply of the original bulb quickly. Quickly definitely for them when they turn up after six months of follow up but to our surprise with a different type of bulb which did not survive for a minute and got fused in presence of the mechanic. Several follow up is not yielding any result. Now Bhubaneswar office people are not responding to our telephone calls after recognizing the numbers.
Sir, if this is the quality of service of a multinational company then what can we expect from a local company? I hope you will take note of the matter and do the needful in sorting out our complaint.
Thanking you and expecting an early reply.
D.D.Patra
B-130, Sector-20, Rourkela-769005

There is no service engineer from the company, and all shop owners say that the company is closed down. The man comes to look after the machine demands unexplanatory amount, and then never turns after number of calls. This is a cheating.

When i was in Videocon, i bought Kenstar Automatic Washing m/c ( Tumble wash ) which was stated as export quality.

I used one year happily.
The second year onwards, its started giving problems like Programing skip, Drum belt loosen, Poor material quality of the body parts due to this top plate harden and cracked..etc.

Though i was an employee of Videocon, i didn't anticipate this kind of problems.

I know Videocon using third class materials in their manufacturing ( i witnessed it in other products of manufacturing ) but did not suspected this culture had been spreaded accross all the products.

So friends be careful before buying a product from Videocon. Don't get deceived by viewing external look n feel.

rgds
Srini

NOACTION by Kenstar service on my complaint registered on 05-May-2008 despite repeated requests. My 1.5 Ton Kenstar wall mounted split AC was purchased on 18-Feb-2007 and installed by Kenstar only on 07-Mar-2007 (request ID MVC08E140030/48) after repeated request and phone calls. It came with one year of service warranty and 6 years of compressor warranty.
1. Despite 4 free service coupons, Kenstar service representative did not come to make one single service visit during the first 12 months.
2. When we first started using the AC, it was not working properly and we registered a complaint on 27-May-2007, complaint ID MMC07E270002. NO Kenstar service representative TURNED UP to service this request (until today). 3. Subsequently, during next summer season, when we felt the need of AC, we again registered a service request on 05-May-2008, complaint ID MVC08E050033. But there was no response to this request, despite repeated reminders.
4. Again, we registered a new complaint MMC08E150037 on 15-May-2008 with our cell phone number. On 16th May 2008, one AC mechanic visited but he couldn’t rectify the problem and left stating that he will send some other service engineer from a closer location to take the unit to repair station. But until today (25-May-2008), after 10days, despite repeated reminder and promises (false) by Kenstar customer support representative, no one has turned-in to correct the problem.

WE (HINDUSTAN UNILEVER LTD.) HAVE A KENNSTAR AC OF 1.5T WHICH IS UNDER WARRENTY. THIS AC WAS NOT WOORKING PROPERLY FROM THE LAST TWO MONTHS. WE HAD COMPLAINTS SO MANY TIMES TO THE SUPPLIER ANEET ASSOCIATES SAHARANPUR. THEY SEND THE SERVICE ENGG. BUT THEY HAVE NOT SOLVED THE PROBLEM. AND STILL WE ARE FACING THE SAME PROBLEM. SUPPLIER IS NOT GIVING ANY SUPPORT ON THIS MATTER KINDLY TAKE THE NACESSARY AND QUICK ACTION ON THIS.

DEAR SIR

I HAVE PURCHASED THE AC OF KENSTAR FROM NEXT SHOP IN FARIDABAD SEC 05. THE PRODUCT WHEN DELIEVERED WAS A BROKEN COVER WHICH WAS IMMIDEATELY REPORTED TO THE PERSON INSTALLING THE SAME. SECONDLY WHEN ALL ELECTICAL WIRING WAS COMPLETED, IT WAS FOUND THAT THE REMOTE WAS NOT OPEARTIONAL. THE COMPLAINT WAS REPORTED IN THE NEXT SHOP FOR WHICH A SERVICE PERSONAL FROM KENSTAR CAME AND TOLD US THAT HE WILL GET THE NEW COVER AND THE REMOTE SENSING DEVICE WITHING 3-4 DAYS.
IT HAS BEEN MORE THAN A MONTH AND STILL NO REPAIRS OF THE SAME IS DONE ON THE PRETEXT THAT THE COMPANY HAS NOT SUPPLIED THE MATERIAL.THE FULL HOT SEASON IS IN PROGRESS AND WE ARE UNABLE TO USE THE PRODUCT.
KINDLY SUGGEST WHAT TO DO

MY NAME : AMIT MAHESHWARI
RESIDENTIAL ADDRESS : A-18 OMAXE-RPS GREEN VALLEY
SECTOR 41-42
FARIDABAD -121010
PHONE :[protected]
MOBILE : [protected]

NON RECEPIT OF KENSTAR FRIDGE SINCE 7 DAYS.

ON THE OCASSSION O[censored]GADI SPAR HEYPERMARKET GAVE AN AS IN THE BANGALORE TIMES FOR THE OFFERS. THE AD GOT PUBLISHED ON 5TH APRIL. THE VERY SAME DAY I WENT TO BUY THE FRIDGE AS I AHD TO GIFT IT TO SOMEBODY ON THE UGGADI DAY. TO MY SUPRISE THE TWO SALESMAN- MURALIDHRA ND NAVEEN SINCE 6TH APRIL TILL TODAY 13TH APRIL HAVE BEEN MAKING EXUSES OF DENT, OF MANAGAER/CATEGORY BUYER NOT LISTNEING TO THEM ETC. ETC,
I REQUESTED THEM TO RETURN MONEY BACK ONCE I COME TO THEIR STORE, ON THAT THEY SAID PLS DONT COME AS WE WILL NOT RETURN YOUR MONEY BACK. ON TOP OF IT THEY R NOT EVEN CALLING ME, I HAVE WASTED AROUND 40 PULSES FOR THE SAME IN CALLING THEM
MY MONEY IS STUCK !!!
ALSO BFR GOING TO THEIR SUPERMARKET AT OASIS CENTER AND SHOUTING AT THEM, I THOT OF POSTING THIS, , , , I HOPE THIS POSTING ATLEAST WORKS OR HELPS ME!!!

hi
I had recently purchased a Microwave of kenstar model no. 25FCD
serial no. 00323 on 7 feb 08.
after a week the microwave stopped functioning...the micro was non functional. the service centre sent a Mr S S Poonia.the indl took the microwave for repairs and returned it after 3 days, but still there was no improvement and the microwave was off road. now they are doing nothing, just stalling that they will replace the microwave but for last one week there has been no communication about any progress, and now Mr Poonia of the service centre says that we have to talk to the dealer ourselves as there is no fresh piece...the whole matter has been dealt so atrociously that i m actually sorry for buying a kenstar product in the first place...more ever the lackadaisical attitude of the service centre is extremely appalling especially that a brand new microwave has gone offroad just a week after purchase.
i request if a strong action can be taken and i can be replaced with a new microwave immediately.