Kenstar Complaints & Reviews

Refer my complaint No. HYD/[protected] dt 21 May 09, I have purchased Kenstar LF-2008 washing machine in HYDERABAD Jul 2003. Due to rotating drum problem, the machine was not running for the past 20 Days. M/s Sainath enterprises estimated the repair cost Appx Rs 3, 500-4000.for replacement of drum.After replacing the drum only they may test the machine whether any more spare parts are required to make machine serviceable.I expect the repair cost of said washing machine may reach 50% or above the cost of machine, whether company takes this machine on buyback offer, or I should get it repair with the any warranty clause., but repair agencies do not give any warranty for electronics items even after spending huge money on repairs..Kindly advise what to do ?

Do not ever buy the kenstar air cooler. There are some design defects in the cooler and company would never provide any services or replacement. Its a shamless customer service center. If you send them an email, they would still never address your complaints. Shamless company

I bought a Kenstar Food Processor on 25/2/08, and within a year it started giving trouble with the locking system. Now the machine has stopped working and Service centre nos. given in the Instruction manual are not working (disabled numbers). Since it is within the warranty period also I do not know who to contact and where to go. I stay in Kolkata. If I can get the Proper service centre No please.

Kenstar Make Microwave Oven OM-34 ECR has stopped working. Turn table is not rotating. Service engineer first took the motor to replace. After replacement still oven did not work. Despite of repeated reminders nobody either from service centre or from shop - M/s Mehta Sales - Ankleshwar responded.
After repeated reminders finally they took the microwave from my home. More than a month has passed but there is no response. Now they are telling that part is not available of this oven. I need my oven get repaired or replaced immediately

Keyur Desai
Ankleshwar
Gujarat
Mob[protected]

I reside in mumbai and since I have purchased kenstar air cooler the cooler is not functionling at all. The air cooler did function for some days amd then it has completely stopped. we called the kenstar service / support but did not get any respnse from them. Then we also called the local electricians and he solved the problem but after few days again the cooler started giving problems & ultimately I had to purchase an AC as this summar is unbearable in mumbai.

I highly suggest to other people not to but any product from Kenstar.

I reside at Kanchrapara, West Bengal. Address : Sanjay Ray, 59, Spalding Road, Kanchrapara. Phone[protected]. [protected].

I bough a new 1.5 T Split A/C of Kenstar make through a dealer M/s Vanessa, Kalyani. From the very beginning there was no cooling effect and I have never enjoyed comfort this summer with this A/C. The A/C is still within 1 year warranty period. In this condition the servicing agency of Kenstar M/s Prompt (phone no :[protected],[protected] was contacted. They did one Dry servicing in this defcetive condition. Susequently it was found that the external unit was defective.

Kenstar took away the external unit and after some time they sent the unit to my residence claiming that the unit has been repaired. They should have replaced it. But. still Ok.

But surprisingly Kenstar did not install the external unit and checked whether the cooling effect is satisfactory. It is lying in loose condition at my home.

In spite of repeated contact, there is no response. The seller agency M/s Vanessa (Contact Mr. Debdeep, [protected]), Kalyani has washed off there hand after getting full payment.

My question is how can the external unit of a brand new A/C can be defective when "OK Checked" quality control sticker is there ?

And if it is defective, it should have been completely replaced.

Thirdly, Kenstar despatched the external unit at my residence. Who will install and prove its cooling effect ? It is still under 1 year warranty period. Is it my duty to chase continuously for complaint redressal when it is not closed ?

Please help me.

Noise created by Kenstar Air Cooler
I had purchased a Kenstar air cooler from T.S. Super Market, Mehdipatnam, Hyderabad. On 03.5.2009. Model is Kenstar Vibrant.

I regret to inform you that I have used the cooler only for two days as there was an abnormal sound from the cooler after two days of purchase. I have immediately informed your customer care deptt.(tel.no.[protected]) and they have given me a complaint booking number and advised me that the technician will be calling me and after taking the appointment he will rectify the problem. The technician came to my residence checked the cooler and said the blower is damaged and the company does not give any gurantee for blower and it will be changed on cost of Rs. 400/-. I agreed for that and after these many days no one turned up. I am calling the technician and the manager of the technician daily but in vain.

I would request you to look at this matter urgently and do the needful to avoid any further delay. And to add one more thing Kenstar after sale support is very very very worse. I will advice others not to purchase any product of kenstar.

Regards,
Haseeb
Mob: [protected]

I had purchased a Kenstar air cooler from Pai International Electronics Ltd, Koramangala vide Bill no. 008129 dated 10.4.2009. (S.No. COOKEN 02 Kenstar Cooler 18L CT9924).

I regret to inform you that I have used the cooler only for two days as there was an abnormal sound from the cooler after two days of purchase. I have immediately informed your customer care deptt.(tel.no.[protected]) and they have given me a complaint booking number and advised me to contact Mr.Guruprasad at phone no. 41281281. The complaint no.was BAN-[protected]. I called up Mr.Guruprasad and informed him the problem. He had taken my residentail address and told me that within 2 - 3 days the problem will be rectified. But even after 10 - 15 days nobody visited to rectify the problem. I was following up with him regularly but there was no use. Finaly he said the validy of the complaint got lapsed and he asked me to lodge another complaint with your customer care deptt. I called up your customer care deptt again and they have given me another no. BAN-[protected]. Someone called me up on 22nd May from your service deptt and said on 23rd the service engineer will come to rectify the problem. I was waiting at home on Saturday (23rd May) but noone turned up from your service deptt. I was in touch with your call centre regularly.

I have callled up to your Aurangabad Office on 27th May 09. They said the issue will be taken up with Bangalore office and they problem will be rectified within 1 - 2 days. Today again I called up your customer care and they have given me Mr.Janardhana's (Branch Manager) mobile number. I was trying to contact him at his cell number but not connected through as it is switched off.


I would request you to look at this matter urgently and do the needful to avoid any further delay.

Regards,
Joy Vadakkan
Mob: [protected]

Dear Sir,

i purchaced AirCooler at next Showroom(Tirupati). i got problem last month first week. im registred my problem call center but no responce. next step is i registed NEXT Showroom but no responce.next step is i registred local KENSTAR service center(Prasad +91 [protected])...he will came after 1week he got problem and rectified temporary solution. i got problem after 1hour, i repeated same procedure but he will coming on after 15Days, he got same problem and he said pump is failure want replace but my warrenty expire this month 5th...wt i going to do...
KENSTAR is worthless product and poor service..
i suggested my employees and neighbours, friends...dont buy KENSTAR products dont wast money and time this proudct worth less and service less...dont buy KENSTAE product pls...this letter i will placed on my orkut website. i never buy KENSTAR product in my life i suffred a lot...

Regards
Rajeswari.Y
+91 [protected]
4-153/A,
GovindaNagar,
A.K.PalliRoad,
Tirupati-517501
Chittoor District

I was planning to write something @#$ but having seen many complain I understood that "yaha kuch bhi nahi ho sakta". I apologies to my friend who were trying to stop me to purchase K#$$%^^^but didn’t listen to them “SORRY DOSTO” but gyz how they(Kenster) will listen to us, God plz come down and show path to us

Very upset the way Kenstar provides service, very dissapointing, its almost more than 10 days since our fist complaint, after repeated calls, one tecnician arrived and spent less than a minute and he said he wil back tommorow and has never turned up...with the scotching heat in mumbai...(complaint no.MUM[protected]) and then again annd again kept calling and they asked us to place another complaint...this is a limit...just cud not tolerate, so placed another complaint.(MUM[protected])...still every day keep calling more than 10 times...each person gives a contact no...[protected](Shailesh Choudry)...he tells..he is incharge of fridge and washing machines...and then he gives another no...[protected]...its s wrong no...again he tells its [protected]...caller tunes...call does not get connected...then again kept calling chroma from where we got a call..confiring our contact no...65250288...no repsonse..after long beeps...calls get disconnected...THIS IS TOO MUCH...A REPUTED COMPANY LIKE KENSTAR...SHOULD EMPLOY RELIABLE PEOPLE...some cant even speak english..and should at least once...get back to customers...VERY VERY DISSAPOINTED...I HAV DECIDED TO RETURN THE PRODUCT TO CHROMA AND lodge a complaint...will publish it in press too...they hav tested our patience...

Thanks and regards

1. I have bought a Kenstar "Vibrant" Air Cooler in April 2009, in Bangalore.
2. The Cooler has developed a defect of water leakage whenever it is switched on.
3. The dealer has been unable to either rectify the complaint, or give any Kenstar helpline number.
4. Kindly do the needful to rectify this fault; or provide a helpline number where we can ask for help.

Sir,
I reside in At/ Post- Jejuri, Tal-Purandhar Dist- Pune. I have right kenstar air cooler giving problems. Problem faced is water circulation is not working & the water pump repair/replacement is required & i have registered complaint on 25/04/2009 Complaint No. PUN[protected]
since last 20 days. Nobody has turned up nor any call received from their side.I have traced around two dozen contact nors just to get the service done but none of them have so far solved the problem. I have committed sin by purchasing kenstar products & for forgiveness, i kindly request indian authorities to BAN/BLACKLIST Kenstar on India soil.

Regars

Sanjay V. Dhumale
+91 [protected]

I bought Kenstar Slimline water cooler on March 14'th 2009 to beat the heat of this summer. The water pump of the cooler stopped working on 14'th April. I immediately lodged a complaint with the customer care. I was promised that the complaint will be addressed in 24 hours. It took them 3-4 days to send the service engineer to my home who examined the cooler and confirmed that the water pump needs to be replaced. Since the cooler is just 1 month old and is under the warranty, I thought it should be very straight forward.

But nothing happened for several days. I called up the customer service repeatedly and was assured that the pump will be replaced "as soon as possible". But when nothing happened for 3 weeks, I got frustrated and threatened to go to the consumer court. But alas, these guys are too dumb and shameless and now my dealer tells me that the company is unwilling to replace the faulty part because I threaten them. I have tried all means and now seeking help from National Consumer Helpline. I warn everybody to stay away from KENSTAR. Their customer support and A.S.S is really pathetic.

i am from hyderabad, on 27th march'09 i purchased a kenstar slimline air cooler and within 1 month that spoiled 4 times, and now i am ready to give some more money and get another model, but they are just denying their responsibilities(specially employees of NEXT).
i have spent half the price in calling them i think but no out put till now.
now i have decided to raise a complaint in consumer court...
what you people say???

Dear sir,
I had purchased two nos. 1.5T split AC Model no. KT 18GNX on 12.08.08 from M/s Next Stores at sec 18 NOIDA. These AC are under warranty & free servicing of these machines were due on 10.12.08, 10.04.09 & again on 10.08.09. However despite repeated requests, complaints & telephonic calls both at the dealer " Next Store" at NOIDA as well as to the KENSTAR service centre, no one has bothered to visit us for the servicing. Now the NEXT store has also closed down. Can you please help in getting these machines serviced. Our contact nos.[protected]/[protected].
Thanks & regards
VK Sethi

Dear Sir,


Since past 3 years I hv been constantly pursuing all Rajkot city (Gujarat) dealers of Kenstar 2 get a replacement for Holder coupler JE 9907. Please advice me how am i supposed to get it?????? and the kind of customer service Kenstar seems 2 provide 2 its customers.





Kosha Nair

Hi! We had purchased an AC from Spencer Retail Ltd. the address is as below
Homage Bhavan
Richmod Town 11
Bhabola naka, Vasai Station Road
Vasai (W)
Thane
Mumbai 401202
6451168
This AC was from Kenstar Model no. KT10GNSP, this was purchased for 13490 on 07/06/08, and since that day we have got no response from Spencer nor Kenstar, we have been approching both the parties since then as the AC is not working .

We would request you to please consider my appeal as we do not see any thing coming our way

Looking forward for a quick response from the forum, please help as I am sure there would be many more of my kind of consumers who will be facing the same kind endending problems


Best regards
Ravish

I'm basically from Chennai, and its a known fact that this season is the most painful season as the summer goes to peak. Till date me and my family haven't opted for A/c nor an aircooler and we'd coped up with fan itself. Suddenly a thought raised that why don't v buy an aircooler atleast as A/c is not affordable by us. I went to a nearest home appliances dealer in our area itself and I saw two different brands one is from Symphony and the other is from Kenstar. As I'm new to this product, I went by the sales person who was there in the showroom and he had showed me that kenstar model and said you jus need to add water into this, switch it on then the cooling starts in the room within 15mins. Believing the same i bought it. The very first day i bought and switched it on in the night, air cooler was spitting air like flames. I convinced myself saying that b'cos of the climate and also since i switched it on for the first time the air comes like this. But even after 2hrs there is no change in the output. the next day in the morning i immediately registered the complaint to customer service stating that the purpose of aircooler is to cool the place where we keep. They registered the complaint and they sent a person too from the service centre. He came and spoke something he know and said to operate in a specific functional mode so that the cooling begins within 1/2 hr. I was so happy that my operating way was different b'cos of which the room was not cool. I did the same way that was explained by the service engr, and to my bad luck the result was more worse. The heat exposed by the aircooler was more. Third day i immediately took the aircooler from the Next Showroom (useless showroom) to tell my issue. I don't whether they are really customer service minded people or not. One person is telling to put ice cubes so that more cooling will be there. But he also tells once the ice cubes melts cooling will go off.. What a stupid reply? One more person who is supposed to be incharge of the shop came and said that he cannot take back the air cooler as we'd poured water and used it. I strongly gave back that without even pouring water how can you use it? They were in the same state saying that they won't take back nor give any other product in exchange. I asked for the HO number of that showroom so that i can get this escalated. The person who attended my call @ HO understood the issue and asked to retain back the aircooler check for the issue and proceed with it. We gave back the aircooler, but god only knows when the service engr comes tomorrow.
Someone who's reading this please ensure a few things before buying a product

1. When you goto a showroom ensure the person who's attending you is well versed about the product.
2. Gather more info about the product which you're planning to buy before even getting into the showroom.
3. Tell the manager of the showroom, at the time of purchase itself, that this will be returned back if there are issues.
4. Don't go for any of those products which are not in market, otherwise we'll spend the money and we'll be in trouble.
5. Do not open the pack unless there is a demo shown @ your home, the person should ensure that the product is working fine.

Friends, if anyone of you knows Kenstar appliances HO and its address, contact number please share it, I need to escalate this issue to them. You can mail me @ [protected]@yahoo.co.in

I had purchased Kenstar food Processor MF0808 on 11th April 2009 at "Vijay Sales", Amar Manor, Solapur Road, Pune.
At the time of purchase they had promised us that, they would be informing Kenstar company and then a person from Kenstar company will come to our house for Demo within 3working days.
Only based on this promise and after several confirmation from the sales person, sales manager and as well at the billing counter that there will be demo, we bought the product.
But "Vijay Sales", Amar Manor, Solapur Road, Pune is so careless, negligent about thier customer is that they have not bothered to inform Kenstar company for demo as promised before the purchase.
On calling upon the show room number[protected] they simply gave wague reply saying that they will be comming in another 3wrkng days and dropped the call.

I had to finally contacted the Kenstar customer care on 17th April 2009 and registered complaint (Vide : pun [protected]) which still has no response.
It was only during the time I called the customer care that I came to know that Vijay Sales", Amar Manor, Solapur Road, Pune has not even informed the company about the purchase and request for demo.

It is nothing but cheating people by making false promises only for thier profitsbenifits.
The company should see that at first instance they should not entertain such DistributorsDealersvendors and treat complaints on priority.

NOW ITS BEEN NEARLY A MONTH AFTER WE HAVE PURCHASED THE PRODUCT

I request all the visotors or all those who reads this complaint do not purchase any KENSTAR PRODUCTS or shop at Vijay Sales.