Kenstar Complaints & Reviews

Hi,

I have recently changed my cooler pump (Cooler Model: Kenstar Slimline) through the contact information of Kenstar services.

The person who changed the cooler for 1000 rupees was Anil (Mobile:[protected] and confirmed that will replace the pump again if there are any issue within one year.

I am calling him for last 2 months that the new installed pump is not working and he keep on saying that he will come to see very soon. Now he has stopped picking up the call.

Could you please look into the issue and get hold of this guy why he not responding to the complaint?

Thanks in advance
Afsar Ali

Sir,

I have kenstar Microwave in my home & i didnt know that kenstar donot provide after sales service in india. i have registered 2 complaints since last 10 days. Nobody has turned up nor any call received from their side.I have traced around two dozen contact nors just to get the service done but none of them have so far solved the problem. I have committed sin by purchasing kenstar products & for forgiveness, i kindly request indian authorities to BAN/BLACKLIST Kenstar on India soil.

Rakesh Dhawan
# 933, Nai Abadi
Badi Pori
Abohar(Punjab)
152116
[protected]

Sir, I regret to write this complaint against a trustworthy company as Kenstar. I had purchased Kenstar Microwave Oven 25ACF, amounting to Rs 8, 300.00, on 08/05/2008. The product started developing problems within a fortnight. At first the machine would'nt start, which was fixed after repeated complaints. Then again the problem surfaced within a month of "repair", which was again fixed after repeated complaints. Then there was a certain door malfunction, which took around a month for diagnosis, which was "fixed" as well. Then the internal light would not glow, which was again fixed. In April 2009, a faulty convection system was detected. We were adviced not to use it until it was repaired.Till now, even after scores of complaints, it has not been fixed yet.
I humbly request the due authorities to look into the matter and act at the earliest.

(I have attached 1. a photo of the faulty micro oven
2. a photo of the customer bill
3. a photo of tax invoice )

I purchased LF-2008 model, spin tub was replaced 2 years back, the same problem ocurred again.
want to know the price of spin tub and it cost how much to repair the machine.

Just thought to enlighten those innocent souls who have plans to buy kenstar karishma food processor...plzzz dont ever make the mistake of even thinking to buy this product...Had received this piece of junk as my marriage gift..which is lying in my kitchen as a momento.
It never worked from day 1...and call to their customer care was no much help...its the worst product that I have come across...

I have done mistake by purchasing kenstar ac. my ac blower motor was not working. engineer from there authorise service center came to my office and promise that motor will be replace in 2 or 3 working days but now 10 days are gone there is no response from there side whenever i call them they just say that WE HAVE NOT RECEIVED MOTOR FROM THE COMPANY...room tempr is 40 degree and and i think so that they will not replace the motor in this season

During the Trade Fair of 2007 held at Pragati Maidan, New Delhi, I had booked one Multi Processor (Model No. MF 0204) and the same was delivered to me on[protected] by your dealder 'M/s. Lakshmi Kitchen Plaza, 17, Central Market, Ashok Vihar, Delhi - 110052 vide invoice bearing Book No.17 and Serial No.1662 dated[protected]. It has abruptly stopped working. It is within warranty period. I have tried to contact your service centre on the contact numbers provided in the booklet but the said numbers do not exist. Due to non-functioing of aforesaid Food Processor, I am facing lot of poblems in preparing my dails food items. Please send some body to repair/rectify it.
Thanking you,

Sir,

I bought kenstar slimline air cooler on 11th april 2009.
Cooler is always giving problem since starting.
I face first problem after 1 & half month. cooler was not swinging.i made the complaint at
customer care of kenstar and problem was rectified within a day.
I again face the problem that pump of cooler was stopped working.
I called up kenstar and and got the reply that within 24 hrs problem will be resolved.
I again called them up after 24 hrs then tey said it will take another 24 hrs.
i again called them up after 24 hrs then they said we have already forwarded your complaint and asked
me to wait for some more time. it took one more day.
Finally they said that they can not do any thing and asked me to call service centre.
I called up servise centre and have got the reply that pump is not available with them so they can not do any thing but within a day they will got the pump and will replace it.
I was very irritated and told them that i'll go to the consumer court.
They said whatever you want to do you can do but we are helpless.

Whole matter took around a week time and i called them up around 20 times. After that guy came and replaced the pump.

Pump worked for two days and now again its burnt and not working.

I again registered the complaint at kenstar customer care and have got the same reply that their guy will
come within 24 hrs to resolve it.
Complaint number is- GHA[protected]

I have been fed up with the services & product of kenstar.
I want this complete cooler to be replaced or money back.
Kindly do something.

Deepak Rawal ( [protected])
D-15, 2nd Floor
Sec 26, Noida
U.P

Hi,

I have purchased a Kenstar room cooler with model slim line in the month of April '09,
In the month of May its pump stop functioning and when i compalined on there customer care centre than they told me that it will take 24hrs and by that time our service engineer will be there to check it but no bosy responded for the next 3 days and then after rigrous calling and all service engineer come and told me that pump need to be replaced and it will be replaced in another day as rite now pump is out of stock and than again no body turned up for next 3 days and on 4th day somebody come and repalces the pump and that to after calling me them again and again .
Now again in the month of June again the same problem occur again the pump got burnt and now when I again compaint no body came for 4 days and after that the pump is replaced in next 1 week.
So when I asked the service engineer what is the maater why this big name company usses such low quality pump he gave me ans I cant say' humko jo milta hai hum wahi lagate hai'.

After this what my conclusion is now the cooler is in waaranty so i compaint everymonth the pump gets rreplaced so once the warranty is over i have to spend more tahn 2000 everymonth to replace this pumo.
Its better to go for some road side local company instead of these big name company who uses low quality product and dont gve proper customer response.

I recommend nobody should ake Kenstar cooler thy r of no use.

I had purchased Kenstar Food Processor in the year 2003 from Sringar Home Appliances in Bangalore. The base of the jar ( The part where the blades are mounted ) has got damaged and the jar is now not seating & locking properly. Water is leaking and entering the motor. This jar was given to the dealer for replacing the base about 4 weeks back. The dealer now says that the spare is not available and asks us to buy a new jar costing Rs. 750/-. Will somebody from KENSTAR take this matter seriously and see to it that the dealer gets the spare and the problem is sorted out.

the cooler is not worked for more than a week after puirchase in april-may 09. june 11th ilidged a complaint with your toll fre number. i waited... nobody attended. Then again complaint registerd freshly on 29th . Assured to attend within 24 hrs. but morethan 48 hrs passed. nobody is seen. after paying about 6000 Rs, i could not use it in this summer.
so pl. take this seriously and attend at the earliest

when the oven is kept at 80oC, the material (fruit sample of oil palm) gets burned. since this is the only oven in our department we could not carry forward the research work( we are from nation al research centre for oil palm, pedavegi, Elur-Jengareddyguden road, west godawari dist, andhra.
pl. do attend urgently. i have bitter experience reg. your service for my water cooler which onlu two moths old and worked not more than week. for that i lodged complaints twice. but to no response from your side.

I would like to exchange my Kenstar Mixer grinder as it is not working properly, knob has gone and I am not able to get proper attention from the service center.Please advise me on the course of action.

Dear Sir / Madam,
I have purchased a kenstar multiprocessor model no. MF0808 on 15/02/09 from big bazaar, chinchwad, Pune which has a warranty for 2 years but till today the jar bush had got damaged 3 to 4 times & every time we do complaint with your customer care they send engineer & he changes the bush every time but again the same problem is repeated. I expect that you will take a permanent action on this issue & waiting for your reply as soon as possible.
Prasanna Mudliar
Mob. No. [protected]

I purchased a Kenstar slimline cooler on 4-06-09 vide receipt no 17/1660 from Kohli Bros 13-A Prahlad Market DB gupta Road Karol Bagh. Its water level indicator was not woking since begining. After a week pump stopped working. Complaint lodged at custoner care[protected]. no body attended. Next time complaint No.DEL[protected] was given and it was told that some body will come in 24 hours. No body came. After persuation on some other Nos one person came third day. He told pump is to be replaced but pumps are not in stock and will be replaced on saturday. Today is Saturday. Nobody came .on Contacting they are teliing pumps are not in stocke and will be replaced next week.Is it belivable that pumps are not in stock in Delhi.Now a days when the temparature is 43&44 C see how difficult it is to live without cooler.
Can some one help me.

I had purchased a Kenstar Washing Machine from Harsha's, Mangalore 1 1/2 years back which I have been using sparingly. I had registered a complaint regarding draining of water with M/s. Harsha's, M'lore on 6.5.2009, in turn they referred me to the service center. But till now there is no response or action taken . They are not giving any authentic reply. One reply is that there are no spare parts available. What am I supposed to do? I want either my washing machine repaired or replaced. Kindly give a favourable reply.

First of all I agree with one of the complainants in this forum that in spite of saying in their website:

"Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country"

- there has been no response till date to my complaints though it is more than one year since I first complained.

I purchased my Kenstar Air Cooler from Next Electronics in Visakhapatnam, and within two weeks, water started leaking, and also started giving electric shocks. I called up the dealer, who instructed me that the service agent would immediately attend to it. In spite of several reminders, nobody attended to it, and later, when there was no response even after 4 months, I contacted him again to find out that his number has changed !!! When I went there and complained, he gave me a number and asked to contact there for service. After I contacted there, I was asked to contact another number and this went on for more time. In between I was called up by a service agent who told me that I would have to shell out 500/- for service, and when I pointed out that the warranty period still existed, she said she would call back and left it at that for more time. I contacted Hyderabad office, and they gave another number to call, and after complaining, I got a call back on May 19th (coincidentally exactly one day after the warranty expired) and the lady again told me that I would have to dish out 500/- for service, and did not agree to any arguments. Even after I agreed, I am still waiting for the service agent to come. The end result is that I have an air cooler at home that does not work and we just exhibit it in spite of such a hot summer.

I really think that if Kenstar cannot keep their word, it is best they stop sales rather than cheat people like this. I regret having bought this product, and have tried my level best and am still in the process succesfully of stopping all the people I know from buying any of their products, and I will continue to do the same.

Sir,
I reside in Bangalore(K.R, Puram). I have kenstar Aircooler in my home. I calledup your service centre they gave me one complaint number(PAN[protected]). But never recieved any service. Past 1week, I am calling the service centre everday, but in vein. Problem faced is the cooler fan is rotating very slow, even at 'High'. Nobody has turned up nor any call received from their side. I have committed sin by purchasing kenstar products & for forgiveness, i kindly request indian authorities to BAN/BLACKLIST Kenstar on India soil.

Regards
Nirmal
[protected]

i own a kenstar microwave oven model no.OM29ECF which has sum problem and its is sparking and so the unit is not useable and besides enormous calls to the service centre and the complaints registered with them for more than 14 days today the matter is unresolved and they say dat they dont have the required parts for the same. i mean they are unable to arrange for the specific parts for so long and they are not even able to answer when would the specfic part arrive and they also say it take more than a month or so.

I had purchased Kenstar water cooler MOdel SD 0434 from Ahluwalia Electronics, 151 HUda market Sector 56 Gurgaon on 20/04/2008. Just after 2 month water pump stops working. As That time it was in warrenty they replaced it. But again on 10/06/2009 water pump stops working but as 1 year warrenty had croosed they are asking for charges. They are many compaint about the water pump for ken star cooler.I think it is very bad quality product and is due to inherent design fault hence company should replace it free if charge. I want to pull this comany in consumer court. Please advise