Kent RO Complaints & Reviews

WE HAVE PURCHASED KENT EXCELL + ON 21/10/2011 AT RS.15500/- THROUGH BILL NO.9805, DT 21/10/2011, SERIAL NO.KR[protected], EUROLUX ENTERPRISES, SANGLI - PH.[protected], CELL :[protected]. THERE IS PROBLEM IN PURIFIER AND TOTALLY STOPPED WE TILL NOW COMPLAINTED ABOUT 50 -70 TIMES FROM 2 MONTHS AND STILL THE MACHINE IS IN WARRANTY PERIOD , AND THEY ARE NOT AT ALL RESPONDING REGARDING THE COMPLAINT . DUE TO THIS MACHINE PROBLEM OUR FAMILY MEMBERS STRTED HEALTH PROBLEM , I TOLD THEM RE HEALTH PROBLEM , BUT THEY ARE ONLY OPENED THE SHOP TO SUPPLY THE MACHINE ,NOTHING NO LIABILITY RE THE WORKING , PROBLEM , SERVICE , MAY ANYONE HAVE THE PROBLEM OF HEALTH.AFTER THIS PURCHASE OF MACHINE EXCELL + , WE SOLD OUR OLD EURAKA FORBES WATER PURIFIER WHICH WAS IN WORKING CONDITION . STILL AFTER 5 YEARS OF PURCHASE FROM EUREKA FORBES THEY GIVE THE BEST SERVICE.
WE HAVE PURCHASED THIS MACHINE TO IMPROVE ALL THE HEATH , BUT I THINK WE HAVE TO BOOK A BED IN HOSPITAL.

AFTER WE COMPLAINED YOU A MAN OF YOUR COMPANY CAME AND CHECKED THE MACHINE AND SAID THAT ONE OF THE PART OF THIS MACHINE HAS GONE BAD AND SAID TO PAY FOR THE PART WHUCH HAD STOPED WORKING .
THEN WE SAID THAT THE PRODUCT IS IN WARRANTY WHY SHOULD WE PAY FOR THE PART , COMPANY MECHANIC SAID THAT YOUR PRODUCT'S WARRANTY WAS ONLY VALID FOR 6 MONTHS , BUT WHEN WE CHECKED IN THE WARRANTY CARD THE WARRANTY IS VALID FOR 1 YEAR (TILL 21/10/2012) .
THE COMPANY MECHANIC ALSO SAYS TO CLEAN THE FILTER CANDLES BY OURSELF . IS IT OUR DUTY TO CLEAN THE MACHINE'S FILTER CANDLES ?
HE IS NOT COMING YET . THE MACHINE IS NOT WORKING FROM THE LAST 4 MONTHS .
IF HE CAN NOT GIVE US SERVICE THEN HE SHOULD RETURN THE MONEY OF THE PRODUCT AND TAKE HIS MACHINE BACK WITH HIM .
YOUR EARLY RESPONSE WILL BE APPRECIATED ,
BEST REGARDS
SATISH CHOWDHARY

This is in regards to my kent water purifier. Immediately, after completion of 1 year of warranty service, my water purifier started over-ftowing
( no automatic water cut-off & overflow from storage tank ). Till date, 7-8 times.the so-called authorized service personnel have attended, charged in thousands at each service for spares replacement cost + service charges, but till date the problem remains un-solved &
the problem repeats within the next day ( overflow happens ).
Once, the service agent, even advised us to tap I Hit the purifier often to ensure, the water cut-off works ! !
we were also advised to close the purifier, every night, Which I dont believe many customers are advised & neither do they practise.

However. we considering overflow problem, we immediately switch-off purifier, When overflow occurs & it remains switched off till water level falls & Purified water is required !

Complaint has been Notified Many Times to Nodal Officer Level, but No Action has been Taken at that level also.
Is this. the quality of parts & service Kent provides. where the customer is expected to repeatedly tap or switch-off the device ??
It is disgusting, with past evidences & service records. that even after repeated complaints. parts changed & money charged. the complaint cannot be resolved !
It is high time and this problem has severely tested our patience.
NEED IMMEDIATE ACTION AGAINST THE ORGANIZATION FOR INFERIOR QUALITY PARTS & SERVICE.

I bought a kent excell plus model water purifier on October 24, 2011. Within one week the tank was disfunctional. It was changed.Then withing 4 weeks the entire kitchen was flooded because the casing was leaking that we replaced that too. So far kent has replaced practically everything except the main machine. All this within warranty. After paying 15,000 rs this machine has had a problem every 4 or 5 weeks. The company refuses to replace the machine despite speaking to the gen manager in delhi HQ. they have also refused to extend the warranty. This is ridiculous consumer Service. I would like a full refund as this machine will cost me more after the warranty expires.

I TOOK KENT WATER PURIFIER ON 23/9/2011.ON 19/5/2012 IT GOT PROBLEM.IGAVE COMPLAINT,AFTER 2 DAYS COMPLAINT HAS BEEN ATTENDED,AND AGAIN IT GOT PROBLEM I GAVE COMPLAINT YESTERDAY i.e.26/6/2012 AND TODAY IS 27/6/2012 NIGHT 10 PM,STILL THERE IS NO SERVICE PERSON ATTENDED.THIS IS THE SERVICE I AM GETTING FROM KENT WATER PURIFIERPRODUCT./ B.SRINIVAS RAO.PURCHASED AT MAHAVEER'S,RP ROAD,SECUNDERABAD.(AP)SERIAL NO IS;KR[protected].

all the customer care excutive are very rude while talking to the customers . i had a problem on my kent ro and nobody attended my complaint and when i call back to the sevice centre i got a very agressive reply.....pls dnt ever buy kent ro coz after one year when there warranty is over they will really irritate you.....

My Kent RO Water Purifier is under AMC with the manufacturing firm. On Saturday, 16 Jun 2012, I registered a request on phone no 4669666 for servicing the machine as the water quality has gone bad. The request was duly registered under No.263646. I have been following up my request for the list six days and every time I am told that someone will come to attend the machine. But no one has come so far. I have also tried to contact one Mr Bhardwaj at No.[protected] who I have been by told by the Customer Care Executive is the manager responsible for such things. But this fellow keeps his mobile switched off! Some customer care!

I am a senior citizen. For the last six days my family is facing harassment, not to say the expenditure we have to incur on buying potable water for drinking and cooking purposes. All this because of criminal negligence on the part of M/s Kent.

I request immediate redressal.

Dear Sir/Ma’am,
I bought a Kent Water Purifier on 07.03.2012. The Model is Kent Grand+, Serial Number KR[protected]. Invoice number : 2176, Invoice Date : 05.03.2012.
As I knew the tap water in our area is of a very bad quality, I asked the guy who came to our home for demonstration that if the system would be good for our area also. And I was convinced that the Model was very good for all areas.
But, we never got the taste as good as mineral water, and for last 10-15 days the water coming out from the system had a very bad taste, and the internal light was remaining on all the time. So I asked for a service (No. 4294) on 12.06.2012 from our local area service office, and the detail of the service office is : 19-South Purbachal Road, Kolkata 700078, Ph. :[protected] and [protected].
The service guy came and declared after lots of testings and all, that, the iron remover is no good for the system, and we have to replace it, and because of the quality and capacity of the Iron filter, the main unit or filter is chocked and that is to be replaced also. So the water coming now is of very less quantity and bad quality, and we need a higher quality of Iron remover, which would cost me around Rs. 3000/- more, to be installed outside our purifier.
I bought the Water Purifier at Rs. 16500/- and now just after 3 months they are saying to spend another amount of Rs. 3000/-, so the actual cost is being Rs. 19,500/-. And if I knew that, this kind of things were going to happen I would never go for the BEST model of Kent. Rather go for other company’s purifier available in Market.
And I must say, this is quite common in all companies in our country, that they first convince you to buy product from them, and then go on imposing more and more expenditure on that. Nobody from Kent told me told about this kind of things going to happen with our purifier and I have to go on spending lots of money on my purifier to keep it going.
So I must conclude that just like any other cheap companies, Kent also taken up their business policy by cheating their customer.

Hi,

This is to formally raise a concern with requisite stakeholders in Kent RO Systems for the suffering and distress caused by the Kent RO team in Bangalore. We've been victims of there service centers and feel cheated.

We installed the Kent RO system installed 2009 and it seemed to work well for first few years. As like any system, the parts were refreshed to maintain quality of the service in this case - good, drinkable water.

It was until this year that we've been barraged with series of part replacements and that's part of the pain on behalf of Kent RO services team.
First, every few weeks, either the quality of water or a part was required to be replaced - some system indicated while some - JUST DON'T KNOW!
Noone who will visit us will tell us what will follow next and not do a comprehensive job.

What makes it worst is the $#%#$ attitude of the people in service center. We complained again that the quality of water is not good and called for an Engineer. The Engineer first was a clueless prick who kept toying with the equipment, called multiple went away and said he will return. Thereafter without a logical reason stated a part worth 2k needs to be replaced. We complied and okayed.

But that wasnt it. The quality of water on a meter scale which Kent has should be in the vicinity of a number 65. The enigneer leaves at a reading of 90+ and tells us it will be ok. The system wasn't ok and in next few days the quality deteriorated. We called again.

The same duffer engineer came, no explanation and assured us to fix the problem. When asked to test the quality of water, he chose to be oversmart and drained whatever was in the container. When on persistence we asked to check the reading on the meter was a whooping 300. He didnt have the guilt of a dying man.

He goes away, with a work around as the water is still not the same from Kent system to what we are used to consuming.
We called service center to complain and we were told that someone will visit us. We insisted on a new Engineer and they assured somebody will visit and its been over 3 days and no one from Kent is here.

This is absoutely unacceptable. Kent has to take care of this and I need a detailed explanation as to how do they intend to address this problem and a committment.

Please call me if need be. I am reachable on [protected]@gmail.com and +91 [protected]

Tarun Kohli

Sir,
This is to state that i have purchased kent wonder water purifier on 4th april 2012.The serial no is KR[protected].It was purchased from Prithvi electronics, Akaashganga,Supela(bhilai).

From 4th june 2012 i have lodged a complain that my purifier has some issues.The service provider has forwarded my complain to a technician Joseph.Without attending my complain he tells Prithvi electronics that he has attended my complain.After a long pursuation he came.I had leakage problem earlier after he attended my complain now it has several problems.

Best part is now he doesnt turn up at al to attend my complain.

i wonder has kent hired technicians to solve problems or to increase them.

Sir i shall be highly obliged if you solve my problem

thankyou!

I got this KENT GOLD WATER PURIFIER couple of year back. i wanted to get its UF MEMBRANE & SYRINGE replaced so i requested a shop person to give me the number of concern person from KENT. and for which he gave me 2 numbers. when i called on the first number (on 4th June 2012) the response i received was to call on the second one...and when i called the 2nd number i was given another number to call.
when i called the 3rd number the person on other side asked me to drop a SMS with my requirement and address, which i did and he assured me that by Thursday (7th June 2012) the requirement will be fulfilled, but nothing happened then i called on the same number again in evening and he said that company have provided him with only UF MEMBRANE & he did not get the SYRINGE from company and he will send someone on Friday., but again on Friday same story no one turned for replacement.
i again called that person on Saturday morning so he said me he only have UF MEMBRANE available so if he sends only that, the unit will be waste for me as without syringe i cannot clean it.
So I told him without UF MEMBRANE right now my entire unit is waste so should i get the entire unit replaced to which he gave a very rude reply stating that company people like that only i[censored] want only UF MEMBRANE take it or leave it..

Request you to please help me with my problem.
names of the concern person can be provided if required.

Regards,
Vithee
email: vithee.[protected]@gmail.com

This is in regards to the Kent Water Purifier, I had Purchased, 2-3 Years ago. Immediately, after the Warranty Period Expired, the water started Overflowing from the Purifier, spilling All over the House. Repeatedly Complaints have been Lodged, both at the Regional Service Center and also at the National Service Center, but All in Vain. Close to Rs.7000/ has been spent, Parts Replaced, Service Charges spent, but the Problem has yet to be Resolved. Kent is Now not even Bothered to Attend to the Complaint. The Problem contiues to Perisist and Remains to be a Nusiance. Request Immediate Action against the Organzation & Resolution of the Problem.

I am using KENT RO system for 2 months now. It is normally been advised that TDS level for daily consumption should be in range of 40-60, but KENT RO which comes with tag line of "TDS control" stands false when it starts giving water in the range of 10-70. consuming low level of TDS will make us used to it and higher chances of getting ill after having outside water.
when contacted service engineer his answer was "Supply...

Dear Sir/Madam

I'm Vidhyagaran.

I purchased "Kent Grand+" from GIRIYAS Nungambakkam on[protected], may be after 8 pm, todays is 5th day from the date of purchase but product not installed. After some 10 times of follow-up, we got call from Kent service saying that my place is not in their region, border of Chennai (Mangadu-for your information now mangadu is in city limit, pls chk the postal code-600122), so they can't install even today. I wonder how I will be getting good product service in future. Even after spending 16,000 rupees to save my family from water diseases I'm purchasing CAN WATER locally.

I purchased "Kent Grand+" from GIRIYAS Nungambakkam on[protected], bill no is 48379.

Please guide me not only to get it installed, also to get good service backup. if not, I'm happy to change the product.

Thanks in advance
Regards
Vidhyagaran.R

dear sir/madam
i had puchased kent purifier model no-Kent MAXX Sr no - KR11041890 . purchage date 28 Apr 12.@ Rs 7950/- invoice no 404dated 28 aaaaaaapr12.following defects are occur.
(a) UV Lamp not working
(b) Not filtering properly.
purchaging shop- Sri sai Marketing, Shivam complex,opp- Plaza cinema Ranchi.
sir it is very grateful to you i[censored] do needful. i complain to near kent purifier but kent engineer is not able to handle this problem. please take nessasary action.I will wait for your reply.
Thanks & Regards
Yashwant Singh
House No-B-169, Dhurwa Bus stand,Ranchi, Pin- 834004
Mob:-[protected]

I have a Kent RO installed and after 2 months of regular use the adaptor went faulty and was replaced. Thereafter again within 2 months the water purifier mal functioned and would not work properly so a complaint was logged on Apr 14 2012. I had specifically instructed that since we are a working couple we need the engineer to attend to our call after 6 pm or then on Saturdays after 4 pm. One sat we were told that he will visit around 6- 6.30 pm but until 7 no one turned up.

Later i Found that call was closed without resolution and reason give door closed.

THIS IS INEFFIECIENCY OF SERVICE AND THEREAFTER A MISLEADING AND WRONG INFORMATION GIVEN WHILE CLOSING THE CALL.

REQUESTING THE CONCERN AUTHORITY FOR PROPER ADDRESSAL.

Regards,

Nivedita Kathe

I have taken AMC for my KENT RO System but no-one is bother to attend its service even after putting mails 2-3 times in last 15 days.

They are just bother at the time of renewal of AMC and collection of money after that NO SERVICE.

After spending more than 20 thousand to buy a water filter its hopeless and shameless on KENT RO manufactures that quality of the product is such that after every two weeks my RO stops functioning. There is no one to address your compliant and the only option left on you to is buy mineral water bottle from market. What is the point of spending hugee money on Water Filters and especially KENT.
I am tired of making complaints, every week i am suppose to call Kent Customer Service centre and lodge my Complain, in the mean while I have to buy mineral water bottle from market i.e have to spend 100 Rs. day for water. After Spending 23,000 in getting a Kent water filter and getting AMC every year for Rs. 2500 + replacing candles, water filters and other RO machinery every six months, i have spent almost huge sum in this Great Water Filter. Kent dose not have solution to my problem, after all they have fooled customers and have dumped their bakwaas products to customers so now its upto them to bear the nuances of this bloddy product. Now I have decided to lodge a compliant in Consumer forum and seek for relief.

Its humble request from please never ever even think of buying a KENT product. Please let us BAN this product from the consumer industry.

Say NO TO KENT..

We purchased a Kent water purifier through HOme town, Noida dated 23/8/2012 Serial no KR[protected].

Absolutely trash equitment. In this short period it has broken down approx 15 times.

Level of service is simply Atrocious. The knowledge Service Engineers(actually calling them engineer would be quite an insult to the Enginners) who landed up during these breakdown after multiple reminders and multiple calling at service centres is simply close to NIL and thoroughly incompetent. The only reason every time they are able to assign is that it is afterall a Machine and what can they say. Purifiers works for next 2/3 days and then the same thing is repeated.

Utterly frustrating experience after spending some Rs 15000/- on Plastic junk.

I have purchased RO in nov 2011. the taste of water is not good. when asked for free service in first three months, no one turned up. but again booked complaint 15 days back for service, no one came.now it has stopped working completely.pathetic product and pathetic service.

It's been 4 months I have the Kent Mineral RO. In the last 2 months, the appliance is not working properly. It stopped dispensing water, so I called for the customer service help. The technician came in and did the repair. After a week, again the same problem persisted. Again I had to call the technician. Again after the visit of the technician, a week later the machine stopped functioning.

So the appliance works for 5 days and I have to call the technician always. As if this inconvenience is not enough. The entire process of calling the customer service help desk is simply troublesome and dramatic.

One patented answer is given to the consumer "the technician shall call you and make his visit". No technicians call up to re-confirm his visit. So one has to wait the whole day for his auspicious visit. Since I work in an office, every time I call the help desk and request specifically to have the technician call me or tell me the time of visit so that I can make arrangements accordingly to get off from the office and visit home. BUT no one seems to understand whether I talk in hindi or english. I just get a call from the technician calling me up saying that he is outside my doorstep when I am at office.

Since I am still in the guarantee period, why cant the appliance be replaced to a new one. And if this is not the procedure as I have been told by the custormer service THEN the company better provide good repair service so that it does not work for only 5 days.

Machine No.KR[protected]
Customer id MMBT26654

AMIT JAIN [protected]