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KENT RO SYSTEM PURCHASED FROM New Berco Electronics DWARKA SEC-10 REQUIRES URGENT ENGINEER SERVICE, THERE IS A CONTINUOS LEAKAGE IN THE PURIFIER.
KENT RO SYSTEM — Defective machine - Inadequate service
We purchased a kent RO Grand UV mineral system in July 2008 for our kitchen. Since then it has been giving us endless problems - in terms of water overflowing, tank not filling, control switch break down, filter has hairline crack, etc. We have repeatedly complained to Kent about this. They simply send out someone to fix the problem and then everything is fine for 2 weeks and then BAM! another "new" issue with the RO system.On questioning the service person today, regarding experiencs of other residents in our area in connection with their RO system, the service man claimed - most residents do not have this particular (newer) system - the Kent Grand with UV filteration and thus they do not experience any problems.
Kent refuses to acknowledge that this machine may in fact be "defective" and they refuse to replace the machine despite so many problems and service calls from our end. Just in the last 2 months we have called them about 10 times for one or another problem related to the machine.
For consumer's sake and to honor the 1 yr warranty period of their product, Kent should replace our machine with one which is "not defective" and functions properly.
i don't like hema malini any more, why the hell she advertised for this looser kent company
Kent RO System — OVERFLOWING OF WATER TANK
I HAVE PURCHASED KENT RO SYSTEM ABOUT 6 OR SEVEN MONTH BACK, SL NO. IS KR[protected]. NOW IT IS OVERFLOWING. MY ADDRESS IS 302, GH-30, MAITRY APPT., SECTOR-56, GURGAON.KINDLY SEND YOUR ENGINEER.
VIJAYKAY MISHRA
Kent RO System — Poor response
Hi Sir/Madam,I purchased the Kent RO Gold Plus Serial number- KR[protected] on 27/03/2011. And since then I have been suffering with poorest response from the dealer.
As per the dealers promise one Field representative had to check the TDS and reset it accordingly but he did not turn after the four days of installation after so many calls finally he came and reset the TDS.
After he reset the TDS, RO started to give a loud noise just like hammering. I started calling the dealer and he kept on telling that he would sent the Field Service Representative. Representative came to fix the problem after 10 days. That representative had no technical skill he did something and RO stopped working. When he could not fix the issue, he ran away from my home by making some false excuses.
Again I started calling the dealer and finally he sent another guy in the evening and the he found that PUMP was not working and next day he changed the PUMP and RO stared working.
This Saturday (23/04/2011) again it stopped working and just making noise and cuts and we could not get even a single drop of water out of the system. I have called the dealer so many times Even my old father has also gone to his shop yesterday but still he did not send any one to fix the issue.
I have grave concern on the Product and services offered by the KENT. I invested 14000 INR for My parents health and still I find myself helpless to get my concern addresses.
I would appreciate your serious intervention in this matter.
Looking for positive response from your side.
Address of the dealer
Chaman Electronics
Hanuman Chowk, Shamli Road
Muzaffarnagar,
Uttar Pradesh
Ph:[protected]
Mob: [protected]
Regards,
Jitendra Singh
The Royal bank of Scotland
Email: jitender.[protected]@rbs.co.uk
Mob:[protected]
Dear Sir
As per the feedback of our service team your problem has been resolved. I hope you are satisfied with the resolution. It was pleasure being able to help you out resolve your problem. In future you may contact us at [protected]@kent.co.in or [protected]@kent.co.in.
Thanks & Regards
Kent RO System Ltd.
As per the feedback of our service team your problem has been resolved. I hope you are satisfied with the resolution. It was pleasure being able to help you out resolve your problem. In future you may contact us at [protected]@kent.co.in or [protected]@kent.co.in.
Thanks & Regards
Kent RO System Ltd.
Dear Jitendra
We received your feedback.. To Quote it:
"Hi,
Thanks for providing the excellent support. Credit goes to Pranaya who actually made it happen. He did a proper follow-up and chased the dealer like anything.
I appreciate his effort.
Good Luck Pranaya & Kent RO System.
Regards,
Jitendra "
Thank you so much for your encouraging words. We look forward to a strong & long relationship with you.
Thanks & Regards
KENT RO Systems Ltd.
We received your feedback.. To Quote it:
"Hi,
Thanks for providing the excellent support. Credit goes to Pranaya who actually made it happen. He did a proper follow-up and chased the dealer like anything.
I appreciate his effort.
Good Luck Pranaya & Kent RO System.
Regards,
Jitendra "
Thank you so much for your encouraging words. We look forward to a strong & long relationship with you.
Thanks & Regards
KENT RO Systems Ltd.
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Kent RO System — LEAKAGE OF RO SYSTEM
KENT RO SYSTEM PURCHASED FROM MADAAN ELECTRONICS REQUIRES URGENT ENGINEER SERVICE, THERE IS A CONTINUOS LEAKAGE IN THE PURIFIER.