[Resolved]  Kent RO, Vikas Puri, Delhi — Unserviceable Kent RO since installation

I too bought a Kent RO Grand Water purifier which was installed on June 20th 2009at my residence. Within a week it started giving problems. It would beep endlessly and function erratically. The Kent technicians, termed as "experts" by the Kent Customer Care personnel could not to identify the problem nor rectify the malfunctioning inspite of their having changed several parts of the equipment and finally the appliance has stopped functioning.The Kent management at Dwarka have been evasive about the problem and when I asked for a refund they said I should contact the sales person who sold me the equipment!!! Now this person took my phone call the first time I called him and promised to send an engineer the next day . He did not take my 2nd call.It is more than a week and he does not take my calls at all! No one at the Kent customer Care nor the area management is willing to part with information on who to contact in the senior management regarding the problem faced by this consumer.

I am not very happy with the Kent Grand + model as I faced a major problem in Kent Ro system is that RO lamb is not working which i suppose is the main part of RO system. If this is the Kind of Kent purfier kent is making then it making people fool out. By this column i would request the kent company to look into the matter soon.

Ashok Bhasin, C-226 West Patel Nagar, New Delhi-110008
I have also purchased Kent Acqua Fresh RO System and I have also paid Rs.1500/- towards Annual Maintenace Service but I am sorry to say that service of the Company is really hopeless. I have complaint against the fault on 31.5.11, three days have lapsed but no body bothers to attend the fault. I think I have made a blunder to purchase the system for Rs.14500/- and thereafter paid Rs.3000/- towards Annual Maintenance Service for two years. Company must care for service then mere advertisement, I think customer have to made compaint to Hema Malini then to Kent Service Centre, hopeless service it is better that company must shutdown its office and sell vegetables.

Col K S Pathania, B-506 Crescent Apartments, Sector 18 A, Dwarka N Delhi

I would like to bring it to the notice of Kent authorities, if at all it exists, based in delhi to look into the problems faced by its esteemed customers. I purchased Kent RO in Dec 2008 and since then no one from the company has ever atteded the complaint I register with dealers. The dealer even refused to provide the parts on payment and had no clue about the place from where these could be obtained. Perforce I had to look for some one in the local market to meet the requirement. Its ridiculous that after sales service of a company promoted by Hema Malini, the renowned actress of world fame, can treate its customers in that manner. There is vast difference in what is promoted on the box and the quality product launched in the market. It is time for all users of Kent RO to get on one platform to launch a massive drive, through various means available on net, against the company to get hold of our right of meaningfull "After Sales Service".