Comments
My Mineral RO unit was serviced only 10 months ago.(Rs950 for filter, etc) and again it has broken down now! No proper action/response from my Bangalore Service Incharge Mr.Yogesh, even after 24 hrs!
I fully agree with what was said above as my experience is further worst. I have purchased the RO system on 7th June 2008 which is still under warranty. I had problems with this sytem for the past 3 months. We haver purchased this machine from a dealer called WATER ZONE and we tried to reach them for a month and later found that thier dealership is terminated. Then we got in touch with Kent directly and requested them for service. They have sent a person who does not have much experience to our house. As he could not identify the issue, he took the system to thier office and returned after 2 weeks without rectifying anything.
I have contacted the regional manager Sangam and thier office people several times. They disagree to provide replacements free of cost despite the system still under warranty. They failed to explain why I need to pay when the system still under warranty. After several calls, they told us that they can only repair the system on a payment of 1, 400 rupees. We agreed under forced circumstances and they have sent an engineer to our house. The engineer who came to our house checked the system and told us that we need to pay 2, 600 rupees to replace the parts.
Once again I have contacted Sangam and Jyoti in Kent and they also says that we need to pay the same amount. If I have any issues, they have asked me to speak to Mr.Dhavan at Noida office. I have called Mr.Dhavan and heard lots of surprising information. As per Mr.Dhavan, WATER ZONE's dealership is terminated about 1.5 years ago and they still continued to sell their stocks. As per Mr.Dhawan they do not recognize the product as original and it may be a duplicate. I was never told by any of the local people in 2 months that my product is a duplicate.
As per Mr.Dhawan, distributors are responsible for service and KENT does not provide any service directly and they do not have any service centers. In this case, we are at mercy of a distributor or a dealer locally only. If the dealer is closed, no service is given as dealer already got the payment from us which covers warranty service.
I told Mr.Dhawan that we purchased the equipment by seeing KENT brand name but not WATER ZONE. We would expect the manufacturer to provide service instead of relying on some dealer locally. As per him, he is not paid anything for the service and its dealer's responsibility.
I still have trouble with the machine and it looks like I am not going to get any service without spending 2, 600 rupees for the product worth 13, 950.00. If anyone can help me in this regard, please contact me on [protected]@yahoo.com or [protected]@att.com
I have contacted the regional manager Sangam and thier office people several times. They disagree to provide replacements free of cost despite the system still under warranty. They failed to explain why I need to pay when the system still under warranty. After several calls, they told us that they can only repair the system on a payment of 1, 400 rupees. We agreed under forced circumstances and they have sent an engineer to our house. The engineer who came to our house checked the system and told us that we need to pay 2, 600 rupees to replace the parts.
Once again I have contacted Sangam and Jyoti in Kent and they also says that we need to pay the same amount. If I have any issues, they have asked me to speak to Mr.Dhavan at Noida office. I have called Mr.Dhavan and heard lots of surprising information. As per Mr.Dhavan, WATER ZONE's dealership is terminated about 1.5 years ago and they still continued to sell their stocks. As per Mr.Dhawan they do not recognize the product as original and it may be a duplicate. I was never told by any of the local people in 2 months that my product is a duplicate.
As per Mr.Dhawan, distributors are responsible for service and KENT does not provide any service directly and they do not have any service centers. In this case, we are at mercy of a distributor or a dealer locally only. If the dealer is closed, no service is given as dealer already got the payment from us which covers warranty service.
I told Mr.Dhawan that we purchased the equipment by seeing KENT brand name but not WATER ZONE. We would expect the manufacturer to provide service instead of relying on some dealer locally. As per him, he is not paid anything for the service and its dealer's responsibility.
I still have trouble with the machine and it looks like I am not going to get any service without spending 2, 600 rupees for the product worth 13, 950.00. If anyone can help me in this regard, please contact me on [protected]@yahoo.com or [protected]@att.com
Fully agree with the previous comment.
Bought this product only 2 months back. It stopped working after a month and half, service center just doesnt send anybody! I would sugest never to buy this poor quality and horribly serviced product! you will be stuck into continued buying of mineral water cans and bottles with this .
Bought this product only 2 months back. It stopped working after a month and half, service center just doesnt send anybody! I would sugest never to buy this poor quality and horribly serviced product! you will be stuck into continued buying of mineral water cans and bottles with this .
VERY VERY BAD SERVICE -KENT WATER PURIFIER
I strongly agree that KENT water purifier service is very very bad. I'm also facing same problem. There is nobody to take your call and no technician comes even if they register your complain. It's very pathetic and painful to deal with kent people.
I strongly agree that KENT water purifier service is very very bad. I'm also facing same problem. There is nobody to take your call and no technician comes even if they register your complain. It's very pathetic and painful to deal with kent people.
VERY VEY BAD service and Machine is not upto
I have very vey bad experience with KENT water purifier.
KENT Water purifier machine is bad. Leakage problem. Motor problem, TAP problem
KENT service is very very pathetic..
I have very vey bad experience with KENT water purifier.
KENT Water purifier machine is bad. Leakage problem. Motor problem, TAP problem
KENT service is very very pathetic..
I Strongly Agree with all the above comments. I brought the product from new IBN(M) Inc, Bangalore. I had a horrible time in pursuing for the Kent service. Please be careful while purchasing any product from this company.
Very Very bad service.. Stay away from Kent.
STAY AWAY from KENT ..
I purchased a Kent water purifier two years ago and since then I am keep paying to their dealers.
Almost 60% of parts have been changed in last two years. Every time I call their service center, they send service engineer from different dealer. Recently they send someone from
other corner of the city. Each service engineer would blame the job of earlier one. In two consecutive services, they told that the previous dealer was unathourized.
regards
Sanjay
I purchased a Kent water purifier two years ago and since then I am keep paying to their dealers.
Almost 60% of parts have been changed in last two years. Every time I call their service center, they send service engineer from different dealer. Recently they send someone from
other corner of the city. Each service engineer would blame the job of earlier one. In two consecutive services, they told that the previous dealer was unathourized.
regards
Sanjay
Hi
pls dont blame the company, its the dealers who provide the service,
if any issues with the kent water purifiers People of Bangalore can call to this number [protected] for any issues.we would try to sort out the matter.
Kent is the best product, their is no product which can compete Kent through Quality wise and Performance wise, yes it does have minor problems but we are working on to solve the complaints of the customers who have lodged the complaints to us.for more details log on to www.kentrosystems.com
[protected]
pls dont blame the company, its the dealers who provide the service,
if any issues with the kent water purifiers People of Bangalore can call to this number [protected] for any issues.we would try to sort out the matter.
Kent is the best product, their is no product which can compete Kent through Quality wise and Performance wise, yes it does have minor problems but we are working on to solve the complaints of the customers who have lodged the complaints to us.for more details log on to www.kentrosystems.com
[protected]
Hi
the above comment where "DONT BALME THE COMPANY" is written...the contact no mentioned over there [protected]/[protected] doesnt work either. "This is not a valid no." I dont know whom to trust.
anyways, i am looking for a water purifier for domestic use.
I tried calling KENT free demo no, the guy gave me bangalore local contact no and i tried calling him 10 times and no response.
while searching on web for some quick solution, i happend to read this page.
I am confused between Aquaguard RO system or KENT Mineral RO system.
Please advise me ASAP on my email id [protected]@yahoo.co.in
the above comment where "DONT BALME THE COMPANY" is written...the contact no mentioned over there [protected]/[protected] doesnt work either. "This is not a valid no." I dont know whom to trust.
anyways, i am looking for a water purifier for domestic use.
I tried calling KENT free demo no, the guy gave me bangalore local contact no and i tried calling him 10 times and no response.
while searching on web for some quick solution, i happend to read this page.
I am confused between Aquaguard RO system or KENT Mineral RO system.
Please advise me ASAP on my email id [protected]@yahoo.co.in
Wow.. Me and a couple more of my friends were about to buy Kent.. Reading these reviews have made us think.. Kent just lost 3 customers!! :)
FALSE PROMISES FALLING FLAT
I agree with all the above comments. The dealer turned up in no time for the sale of the product and promised of all good things and of being a genuine dealer. He charged more than the price at which the product is available at various malls, quoting himself to be more authentic, genuine and honest in his dealings and user friendly in terms of not having to run after dealers for all free services and quarterly free servicing.
We purchased the product in Bangalore around 4 months back and that means a quarter has already passed and nobody came for free qtrly servicing. Incidentally the tap has also given up about 5 days back. On calling up the sales rep after promising once that task will be undertaken, now he is not even attending the mobile phone.
I think its going to be a real pain in the long run ahead. I would advise all to be very very careful and not get lured away with high promises. take all precautions possible.
I agree with all the above comments. The dealer turned up in no time for the sale of the product and promised of all good things and of being a genuine dealer. He charged more than the price at which the product is available at various malls, quoting himself to be more authentic, genuine and honest in his dealings and user friendly in terms of not having to run after dealers for all free services and quarterly free servicing.
We purchased the product in Bangalore around 4 months back and that means a quarter has already passed and nobody came for free qtrly servicing. Incidentally the tap has also given up about 5 days back. On calling up the sales rep after promising once that task will be undertaken, now he is not even attending the mobile phone.
I think its going to be a real pain in the long run ahead. I would advise all to be very very careful and not get lured away with high promises. take all precautions possible.
I have the same experience as well, logged a sales request on kent website and Mr.venkatesh calls up. Very genuine tone, godly person and we bought. Dealer was "Rao and sales" near doddaballapur.
With 2 weeks we started to get a humming sound and it kept increasing, 3 weeks and counting with everyday false promises.
Mr Rao provided me the number of Praveen (manager in kent) thats what he claimed. And false promises from him as well.
My suggestion dont go for kent, its not just the product that has to be good, its the service that holds customer.
The only person who MAY get a good response from Kent is "Hema Malini", I guess.
With 2 weeks we started to get a humming sound and it kept increasing, 3 weeks and counting with everyday false promises.
Mr Rao provided me the number of Praveen (manager in kent) thats what he claimed. And false promises from him as well.
My suggestion dont go for kent, its not just the product that has to be good, its the service that holds customer.
The only person who MAY get a good response from Kent is "Hema Malini", I guess.
Hi
pls dont blame the company, its the dealers who provide the service,
if any issues with the kent water purifiers People of Bangalore can call to this number [protected] for any issues.we would try to sort out the matter.
Kent is the best product, their is no product which can compete Kent through Quality wise and Performance wise, yes it does have minor problems but we are working on to solve the complaints of the customers who have lodged the complaints to us.for more details log on to www.kentrosystems.com
[protected]
pls dont blame the company, its the dealers who provide the service,
if any issues with the kent water purifiers People of Bangalore can call to this number [protected] for any issues.we would try to sort out the matter.
Kent is the best product, their is no product which can compete Kent through Quality wise and Performance wise, yes it does have minor problems but we are working on to solve the complaints of the customers who have lodged the complaints to us.for more details log on to www.kentrosystems.com
[protected]
Dear Sir/Madam,
We WATERS, Bangalore are committed to Service of Water Purifiers, Please call us for any problems related to your RO. We make sure it will be attended within 3-4 hours. For Sales and Service
[protected]
[protected]
We WATERS, Bangalore are committed to Service of Water Purifiers, Please call us for any problems related to your RO. We make sure it will be attended within 3-4 hours. For Sales and Service
[protected]
[protected]
plz plz plz dont purchase KENT RO WATER purifier. its better to use normal candle filter. all your time will go off in calling the customer care for various type of problems...one after another. and again waiting for the technician to come and fix it. the next day u will find a new problem coz of the technician who has repaired it previously. u will end up buying mineral water time and again. more over the technician will not listen to the customer. we r facing the problem for last one year...as we have bought 2 years back. even the customer care people are very reluctant to fix the problem. so its an humble request i[censored] want live a peaceful life then stay away from fitting THE KENT. its a horrible experience.
kounteya
[protected]
kounteya
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3004
Pending
528
Resolved
1842
View all 3004 Kent RO reviews & complaints
View all Kent RO contact information
kent mineral ro systems — very poor quality
very poor quality and no after sale services. pls dnt buy this product, money wastage product