[Resolved] Kent RO Water Purifier — No service during AMC product and errant behaviour of dealer | |||||
I own a Kent RO water purifier. While your product is good, service is worst. I noticed since last few days, taste of water is not good as well filter is making noise. When I checked AMC documents, I noticed that AMC was done for 1 year on 06-Mar-2012 and service with filters / candles change was done on 13.03.2012. According to service contract Kent service dealer must have provided three periodical services during the contract period, but they did not provide two service which were due during July 2012 & November 2013. I was not aware that they did not provide me service during contract period and water quality was detiriorating day by day. finally water purifier developed further snag and started noise & water tastes like tap water since last few days. Had they would have provided periodic maintenance service on time, my water purifier would not have developed snag and I could have got AMC renewed. while health & life of mine & my family was on stake due to non maintenance of water purifier, Alex Home Appliances (dealer of Kent) has denied my reasonable demand to extend comprehensive AMC (with all spares & service) by 2 years. I have exchanged several mails today and Mr. Anindya Bhattacharya (email id: [protected]@gmail.com) of Alex Home Appliances says "AFTER 1ST SERVICE WE WILL NOT PROVIDED ANY SERVICE DURING THE AMC PERIOD AND WE ACCEPT IT." While this delear is not reliable & reluctant, complaint to KENT proven to be of no use. I am feeling being cheated & taken for a RIDE. I am dependent on Mineral water bought from market and/or boiled water. Please help me from such errant manufacturer & dealer. Thank you Anil Was this information helpful? | |||||
Aug 13, 2020 Complaint marked as Resolved | |||||
 12 Comments | |||||
Comments
Water Purifier — NO SERVICE
I have purchase Kenstar Water Purifier IN 2005 IN AHMEDABAD. BUT NOW I DONT KNOW FROM WHERE TO GET IT SERVICE, FROM WHERE I USE TO GET SERVICES THEY ARE SAYING THAT THEY STOPEED GIVING SERVICES FOR WATER PURIFIERS OF KENSTAR.From this I learnt that Kenstar is No #1 Bogus company in India. If any kenstar official person read this message please help to get it SERVICE.
Water Purifier — No service since long
Copy of letter sent to company is self explainatory.FOURTH REMINDER
Dear sirs,
This is in continuation to my earlier mail reply of which is still awaited.
Sir, I have shifted from Kolkata to dehradun in october 2008 with my Aquaguard water purifier and presently residing at 60, Ansari marg, dehradun-248001. My contact no. is [protected].
The AMC for the Aqua guard is valid up to 09-03-09.( customer code-[protected]). I was told that I will continue to get services at Dehradun but sorry to say that inspite of my repeated reminders I fail to get any help from the company or its agent or else.
How important water purification is can be best understand by you as you yourself claims to give the best services. Any way please take immediate action and ensure that I get the services immediately and oblige. If you feel that you are not in a position to provide services please atleast send me your regret so that I can go for some other product for which I feel that I can get the after sale services.
Thank you,
Yours sincerly
Ramesh Kumar Shah
[protected]@hotmail.com
Kent Ro — Not providing any service
I have purchased KENT MINERAL RO water purifier on[protected] from Raj enterprises (Mob-[protected]), Yeotmal (MAHARASHTRA). From last few months there is some chage in the taste of filtered water. I contact Raj Enterprises and informed about my complaint. He gave me contact no of Mr Manoj (Mob-[protected]) who is a local service engineer looking at Nagpur and also advice me to change the candles. I contact Mr X for as many as six times. every times he either told me that he will come within 2-3 days or definately on next sunday. But neither that sunday comes nor he respond to my complaint. I keep on informing Raj enterprises about my complaint. I just fade up with the KENT Poor services. If it is not possible to provide any service then why are you making so much advertising. I request you to please improve your complaint service and kindly look into the matter. Otherwise I will switch over to other company water filter and also advise all my colleges, friend and relatives not to purchase KENT water filter because of having very poor service.DR Vipul Ambade
Nagpur
Water is coming out of the unit and not providing clean water
Water Purifier — need new water purifier
I need new water purifier so,i contact the customer care chennai. and represetive spoke to me past one week sir i amcoming ,coming but till not coming so,selling status is like this where is the service.please think about it don" t loose the customers.M.ANAND
[protected]
Water Purifier — no services
sir i am using water purifire of yr company and doing service contract every year.This time i am realy disappoint while doing service contract for two yrs which effected from 14/04/08 to 13/04/10vide contract recipt no 15439315 from yr authorised service centre in c1/26 janak puri new delhi 58.sir for yr information i my self hv seen that boy visited one time at my place. when ever we call them recording on phone no doesnot exist////yr authorised agents r available only at the time of renewal of contract after that they dont bother regarding services////i am sure this time i hv not sign your service card more than one time in two yrs. More over services provided by yr agent in c1/126 janak puri is not up to the mark.they never call up the customers to get a feedback.
sir eureka forbes is such a reputed company and people hv got faith on yr products.sir pl tell yr service centre to show me how many times they visited my place.they are very close to my house.if my house locked they hv my number to call but they never did it.sir this is a serios complaint in two years they never turn up twice.finally i shoud quit yr services////waiting for yr reply ////sandeep
Kent R O — maintenance service by dealer
we purchased kent r o water purifier from authorised dealer of kent distributer at chipalun district Ratnagiri named Ram sales and services n April 10. we made complaint many time about maintenance services butneither they replied nor attaining complaint, u r requested to instruct dealer to attain complaint immediately.
salimath [protected]
Kent — service not done after AMC
i have given AMC for my kent water ro on 2.11.10. they have charged Rs.4000, it is about 30% of the product, normely amc is about 10% of the product. after that they have not done periodical service and not attending complaints. i want back my money. my contact no.[protected]. sorry for typing error.
November 2013 should be read as November 2012.
November 2013 should be read as November 2012.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3006
Pending
528
Resolved
1842
View all 3006 Kent RO reviews & complaints
View all Kent RO contact information
RO Water Purifier — Service under maintenance contact
I have undergone a Maintenance Contact for the period 26/07/2007 to 25/07/2008 vide your contact Receipt No. AG 96B 10177685.I have note been provided any service till date, although I have been approaching your service providers but in vein.
As such I request to you to very kindly refund the amount of Rs.3600/- along with interest thereupon.
For the last three months I have been approaching Mrs. Gupta of M/S. Nikom Enterprises, Service provider for Sector 51-D, NOIDA, Uttar Pradesh.
My present residential address alongwith the telephone number is given below:-
Flat No. 204, Shiv Kala Appartments, D-19, Sector 51, NOIDA.
Telephone Number:[protected]