Kent RO Complaints & Reviews

I have purchased a KENT Excel Mineral RO Water Purifier and was installed on 30 July 2013. As per policy I am entitled for free servicing of the product as well as free of cost in case of any defect. My product stopped working on 13 September 2013. I immediately contacted Kent service provider (B.R.P. Enterprises, SPM Road, Belgaum) on [protected], [protected], who informed me that a technician would be sent as soon as possible. Nobody came....

I purchased Kent Grand+ product last month from Reliane Digital in Phoenix Market City, Bangalore.The day after installation, it started a warning alarm. Reliance RESQ team fixed the issue after replacing some parts. After 2 weeks, it stopped working. Again RESQ team came and replaced another faulty part as I hold extended service agreement with them. Now 3 days after that, again it stopped. Now even RESQ team is unable to fix it. Not even...

I bought ths Kent pearl 9mnth back within ths period already repaired 5 times bt. When I complained literally I cried by their behaviour n their worst service person.nw I am going to buy aqua guard frm eureka Forbes .realy they r very good in service n their products also very good. Be careful to Sony enterprises service people for Kent water purifier.they r very irritating person.we people frm bangalore should together n will bring a big...

Hi, Iam Narayanan living in No.3, Nandhini Elegence 2 MLA Layout Kalenaagrahara, Bangalore, I have Kent water purifier and using it for last 14 months, as the filter stop working I logged a complaint (complaint numbers 5572, 8392), the engineer who came to visit was very rude and quote around Rs.10000/- for replacing the filter, adding additional filter and also wants to replace pump as the pump is leaking. I was surprised to note that after...

This is with reference to my recent purchase of Kent Water Purifier Grand RO+ worth INR 15,900/- on 22nd Aug' 13 from Croma Store, Pusa Road, New Delhi 110060. The Invoice Number for the same is SLF02A[protected]. However, wihin first week of purchase, I have already got it repaired twice!! Even after getting it repaired twice, the RO has stopped functioning again. I feel that I have been cheated and a defective machine has been...

I am using Kent RO water purifier from last 15months. Now when i have a problem with the unit and gave the complaint at Vizag service centre RAVOURIES SERVICES more than 2 months back still the service guys havent turned up to fix it and even not responding properly for my calls which i am doing every alternate day. The RO purifier costed me rs.16000.00 of which there is no response from the company yet. I request you to please consider...

Hello everybody. Plz dont buy any product of Kent. They are cheaters. Once you buy you are trapped. They will neither change the product nor will fix its problems. I purchased Kent Grand+ RO on 4 July 2013 from a shop (Aqua Gallery) from my nearby town Lumding (Assam) because its name was appearing on the website and there was no authorised Kent shop in my town Diphu (K/A, Assam). The person Mr. Susant supplied me the RO immediately...

A Kent R O Water purifier has been installed in the Office of the Accounts Office, Ordnance Factory Dehradun. From the past one month water is leaking from the appliances and hence water is neither purifying nor storaging in the storage vessel ,simply water flows out . Despite several telephonic calls no has entertained this complaint resulting 35 staffs and officers are suffering . It seems that your services are very poor. Please send...

i have purchased Kent RO on 4-12-12 from National Radio Gurdaspur Road Batala([protected]).It is not working since 1 month.No Warranty card had been given from the shopkeeper.I have complaint many times to shopkeeper but after 1 month the mechanic came to our house and asked membrane is damaged .He asked no warranty on membrane but it is given on the website .Please give me justice....

I have bought a Kent water purifier(grand+) on March 2013 from Venus world, Malleshwaram, Bangalore. Serial : KR[protected]. recently there was a blast in the purifier and stopped working. its been more than 10 days we have been complaining/calling on a daily basis to Venus world, but the dealer has been conveniently ignoring our complaints. then we contacted directly the customer service, who gave us a technician's number, but even the...

Dear Sir,

This sivaprasad.j, i purchases date on 01/10.2012 from the power system,vellore. I got a problem with kent but i called them on 10.07.2013 they said i will come. And they visted on 20.07.13 they they checked RO IS FAILURE AND I WILL FORGOT THE MICHINE I COME BACK EVEINING LIKE that they said. And so many of caals they attend on 29.07.13 and they changing the SECONDS ITEM. And i asked them it is the very...

After installation there is water leaked inside 1st day itself and raised complaint. Customer service engineer visited and bypassed water connection from carbon candle with out any information. Very bad service provided after that service engineer didn't pick my phone call. Lucky that I have noticed that water is not passing through carbon candle....

I own a Kent RO water purifier.

While your product is good, service is worst. I noticed since last few days, taste of water is not good as well filter is making noise.

When I checked AMC documents, I noticed that AMC was done for 1 year on 06-Mar-2012 and service with filters / candles change was done on 13.03.2012. According to service contract Kent service dealer must have provided three periodical services...

Not again...the kent ro is leaking again...I want a permanent solution to the problem...it’s been just 2 months when I last complained and was told that the machine will b working fine and today again it’s back to square one...

MY PREVIOUS COMPLAINT

We had bought Kent Grand Plus on 20th Jul 2012 through your dealer in Borivali, Mumbai- Sai Enterprises with machine’s serial no KR[protected].

Since...

I have buy Kent RO. But in 6 months before in warranty period, its choke has failed and not work 'kent ro'. We have call to service man to replace it.It has send choke to company for replacement,but company has cancelled the complaint and not give any reason to cancelled complaint, and company not return my choke.
so i advice to user not buy kent ro, its service is very bad your money and time. please recommend to by any...

Kent providing no service . Also they played with the health by removing one of the inside filter without letting us know.

Summary :
I gave complaint to Kent RO because the filtered water was not coming out of the machine. Someone from Swami enterprises (they have outsourced the maintenance service to them) came and he removed one of the UF membrane filter without letting us know. That means the filtered water of degraded...

Dear Sir/Madam,
I purched a Grand+ RO from MEGA MARKETERS Dhanbad,Jharkhand on 1-7-13 who is your authorised distributer also.From the next day it is not working.Service man came and find lot of problem in the machine.they assured me to replace this.I made more than 50 phone calls to them.But every time they are making different execuses till now (5-7-13). Kindly look into the matter keeping in view of a customer's suffering....

I bought a kent RO water purifier two years ago. I need to service it very frequently. One or the other part becomes faulty and I need to replace it very often. Unfortunately, the issues started after my warranty period got over, and I have been charged high for the replacements. Now, the system is not working. The water is going out continuously and it is not getting filled. I replaced the filters last Feb and with in 4 months, it needs...

I have bought kent Pearl Water Purifier on 20/07/2012 from Kent RO Systems Ltd.

Invoice No: 0104
Model - KR[protected]

From FIRE TECHNOLOGIES INDIA(P) LTD ADDRESS-3/171 Rajiv Gandhi Salai Mettukuppam,Chennai

I have paid 16650rs for this. But the item is not working satisfactorily. I have been facing problem with my device from the very first beginning.Either water leaks down from the filter...

I suraj sharma here by informing you that i have
purchased Kent grand+ mro on date 9/12/2011, machine no- KR[protected],
we are consecutively facing problem in the maintanence of kent there
is formation of vapours and leakage of water every now n then, during
the guarentee period also it happend but the person who use to visit
for service clean it n always say that its all right , and as the
guarentee...