Kent RO Complaints & Reviews

I have purchased Kent RO purifier on 4th Sept, 2013 and from that time onwards I am facing some or the other problem with Kent RO purifier. Even I was charged Rs 1000 for the replacement of electric choke as the agency told that there is no warranty for electrical parts after 03 months. It is requested to look into the matter and Kent should replace my Kent RO purifier with a new one as the product is defective. This is basically cheating on customers and also harassing the customers. I will never recommend anyone to buy to Kent. Regards Pallavi mobile no [protected]

I have brought Kent Ro from 6 months back. The Kent RO was working without any issue for the first month only after that issue started with the machine. Service Engineer came to our home and informed that membrane issue first time after 1 week he replaced the membrane. Next month itself again membrane issue happened and again SE said that sensor and replaced. The most recent issue again the kind RO is not working on Jan 3rd. SE said again membrane and they will replace the same. As of now member is not replaced and Kent RO is not working. We have Bala from Kent, who Service Delivery manger for Chennai. He assured that today the membrane will be replaced. I tried to reach but is not answering the calls. Contact:[protected]. AMC: Aqua water solutions. I have all the bills and compliant receipt about the issue. If you unable to resolve the issue. I need to take different action as Customer can do. Thanks & Regards, Y. Shiva Kumar [protected]

I had ordered a Kent pearl machine online & it has to be shipped to Chaibasa which is 55-60 km from Jamshedpur. While ordering it, kent was not having any condition for installation charges, but after ordering it kent has forced me to pay installation charges of worth 400 to 800, their executive & sales manager are not bothered about customer. Because it's a remote location & I had already paid 16, 900, I was having no option rather than paying them the charges, but it's totally not professional. I want it to be addressed. Contact me @ [protected]@outlook.com

I had purchased a Kent RO Pearl Model on[protected]. But it is not working satisfactorily since the[protected]. Problem with it is that when the tank full, machine is stopped, after that when we take water from it the machine is not ON. Repeated complaints to Kent RO Service center Mohali but useless. Service engineer visited two times. First time he told that it sensor will be changed but not change the same. Second time he said that the RO was not properly installed. He again re installed the RO but the problem still persist. It seems that your Service Engineers have no knowledge.Please get it repaired immediately. My machine serial no. KR[protected]. My registered Mobile no. [protected]

Sir I have complaint from my mobile to the local service provider in Tatanagar (Jamshedpur) Jharkhand about 10-15 days back. My kent RO which I brought from New Delhi 02 years before. Now it is not functioning well. Local service provider sent its engineer to my address for servicing, but the RO is still not working. Then I complaint to the service provider again on phone. They answered me very rudely ("MADAM AAP APNE RO KI SERVICING KE LIYE DILLI SE HI ENGINEER BULA LIJIYE, HUM YAHAN SE KISI KI NAHIN BHEJENGE" ) Madam you call to Delhi and demand for the Engineer, we will not sent any engineer from us. We were not expecting this type of statement from a reputed RO company. I will my complaint will be taken seriously, and I will get the service at the earliest.

This is regarding complaint lodge against Kent services taken twice in regard to the technical fault in KENT RO operating system in Rohini, Sector -16, New Delhi. Following complaints were made for your consideration 1) Complaint No. DIDT89620 - D13283819 Date : 15-Nov-2013 Employment Code No. : 9247 Name of the Employee : Mr. Bhupinder Singh 2) Complaint No. DIDT89620 - D13307250 Date : 05-Dec-2013 Employment Code No. : 9131 Name of the Employee : Mr. Omkar Singh None of the services provided above have found to be on the satisfactory part. Choke and tubes have been replaced unnecessarily. Our Kent filter is still in the non - functioning mode. Engineers sent across so far have shown irresponsible response towards customer satisfaction and have wasted our money as well as time which on the other part is not acceptable. They are not able to detect the exact fault in the purifier. Till date we have spent Rs. 2000/- on to the Kent service and still we are facing the same problem. I am really disappointed with your service.

Dear Team, I have purchased Kent Grang+Mireral RO model 1041 dated 14/08/2013. Till the date of purchasing this system was stop working three times, for the first time adopter was burned and replaced by the dealer, second time there was some technical issue and also got resolved but third time the system is stopped working completely as there is only three months passed, Kent dealer send his mechanic to resolved the same. Mechanic is telling there is choke problem ans was unable to start the system. I feel robbed then I told the dealer to replace the same but he refuse to do the same but told if the Kent company is ready then he can replace. Now I request to AKOSHA kindly help me to replace the default product. Thanks & regards Indu Prakash Pathak Azamgarh Uttar Pradesh

I have purchased Kent Water Purifier From Kanpur on 2nd Nov 2013 It is not working from 2nd day we are calling to service center and I have mailed them on [protected]@kent.co.in then also they are no resolving my problem Details Prashant Gupta ward no.2 nagar panchayat shivrajpur kanpur U.P 209205

I've bought kent grand+on the date 17 aug2013 and they will only worked in a week properly after that they not working proper like water supply problem and water overflow problem the technician could also not solve this problem and now this week the kent grand + is only mounted on a wall and we see that only and no response from the service centre we are pissed off with this product pathetic product i never see like this product in my whole life ...plz help me...on this...

Dear Sir

I have brought Kent Pearl RO from Total Mall, Sarjapura Road Bangalore.After one month it stops working and last six months it gives a problem, the technician from the Srinivasa Aqua Sale Service not able to resolved the issued, people are rude they don't attend the complaint in 48 hours minimum three days, sometime one week, the reason they don't have a spare part.

Please rectify the issued immediately.

Kent Pearl KR[protected].

Regards

Shabbir T.K

Pls note we have a Kent RO + UV (Grand + NRO) Water Purifier (Machine No. KR[protected] for past 2 years. Couple of months back the Purifier has stopped working and a constant sound is there in the machine. We have done several complaints to the Local Service Station but its of no use. Every time they give us the Complaint no but no service is received from the Service Center. A month back Mr Ujjwal ([protected]) from Kent(Local Sales & Service Person from Kent) came to us and said that an AMC need to be done and as per suggestion from him we did the AMC by paying cash 4000/- . But since then we are unable to get to the person and he even does not respond to the phone calls. While complaining the same to the Help line: [protected] every time we get a respond that a person will visit us next day but no one Visits. As we are unable to get any services from KENT, we are now moving to the consumer forum for official complaint and further support. We will also suggest everyone not to purchase any Kent Products. Pls pass this message to every friend and relatives.

I have brought the Kent in August and just 1 week, it stopped working and called the call center they took 20days to turn up. and it became September, exactly 10days again it stopped working, I called call center they took 20days to turn up and even now the Kent is not working because of the bad manufacturing unit. The technician says better go for Aqua Guard. Even I wrote e-mail to main [protected]@kent.co.in. I got immediate response saying I need contact number. After updating the contact number no response from Main service center

I had purchased kent hard water softener 9 months back from Manohar Agencies Pune. The purifier stopped working after use of 4 months despite of me changing the salt regularly. It is a worst product of kent. On top of it, i must have called the service people of Kent from Manohar agencies about a 1000 times to rectify the problem. But they themselves dont know anything about the machine.

Now after 3 months of calling them they say cartridge of the purifirer needs to be changed and my product is out of warranty. But its only 9 months back when i have purchased the product. I am a doctor and for such a small thing i have to call the serviec people a thousand times.

I am getting hopeless service from kent and feel like throwing the hard water softner on the dealers face.

Request to all, please dont purchase kent products because of such service and pathetic machines.

Dear Sir/Madam, We have purchase a new kent water Purifier, Model is Grand plus on dated 14/10/2013. after the installation purifier was not working in proper condition then your company service engineer change the sediment cylinder. we are enclosed the picture of sediment cylinder attached herewith. Kindly replace to this purifier on priority basis. Thanks & Regards Naveen Bassi [protected]

I had purchased a Kent RO on[protected]. But it is not working satisfactorily since the purchasing day. Problem with it is that when the tank full, machine is stopped but after some time it continue and water started to fell down. Repeated complaints to Kent RO Service center but useless. Service engineer visited three times but have told that it can't be repaired. Please get it replaced or repaired immediately.
My machine serial no. KR[protected].
My registered Mobile no. [protected].
Address-
VIJAY KUMAR,
H.No. M-22, MAHALAXMI GARDEN,
NEAR RAILWAY STATION,
GURGAON, HARYANA.

I have installed a KENT grand+ RO purifier at home. I had requested for the product at Kent's web site. Then I was contacted by a local vendor JBT Green Tech [www.jbtgreentech.com], Trivandrum. The product was bought on 7-JUL-2012. There was a replacement of Electronic choke done on 12/APR/2013. And I was charged Rs. 945.00. At that time I was told that electrical parts carry only 6 months warranty. I have the bill details with me. This agency charges Rs. 500/- per visit. Then I send an email to Kent explaining the above experience. Then they sent another service personnel from a different agency. And it seems JBT is no longer their service partner. The service personnel came and checked the product. He informed me that the TDS filter was missing in the device. Till then only JBT was providing the service. Then the new service agency installed the TDS filter and I had to pay for that too. But even after all this, we are not sure about the quality of the water. It was really good for the initial months after the device was installed. I never expected this kind of experience from a company like Kent. I think when it comes to water purifier, Its not the website or TV ads that matter to a customer, but the QUALITY OF WATER and GENUINE SUPPORT.

We bought a Kent RO Purifier for 17000 by June 2013 from Evergreen Home Needs, No.68/5, Near GRT and Nathella Jewellers, Bagalur Road, Hosur-635109. We are using the Kent Pearl model and the problem now is that some insects have entered the purification system. We noticed this as the water in the tank was starting to grow dirty. When we reached out to the seller, none of the numbers were answered. There were upto five numbers that were provided during purchase and when we tried reaching, one number did not exist, others were left unanswered and one number was answered but all we could hear was some song being played each time we tried. Finally the owner picked up and we were asked to call after half an hour. So we waited and we called back and told the guy to resolve our problem asap. The owner replied that the office is to be closed for 2 days for some festival and that i should call back on the third day. I tried to explain him that we wouldn't be able to drink the water from purifier and that he should immediately send some person to get this problem resolved, to which the owner irresponsibly replied that we should try getting from external sources and also very rudely told that we could do whatever and that he would not send any assistance. The owner very irresponsibly added that since the insects were in the purification system and not in the water tank, it was not major and he wouldn't provide any assistance for now and immediately cut the call. To get such an irresponsible reply when needed is an extreme disappointment. For a company that boasts to provide healthiest water, does the health of the customers not mean anything at all? We pay around 17000 and when assistance is needed all we get is rude answers and threats. From a company like Kent, its very disappointing that the company has a big image and the service equally poor. Definitely would not recommend this product to any.

I am Ramnish Kumar who fell prey to false promises of kent and bought a purifier from kent. Just in 3 months the purifier has stopped working and now I am struggling to find a the person who should service it. The shop from where I bought it is not ready to help as he already had suggested me against buying Kent RO. Now I realize why did he suggest to go for other purifier than Kent. Somehow after writing some 20 mails a technician came to my home and said that a part needs to be replaced and he went back. Since then neither he came nor he picks up my phone nor his fraud owner i.e. srinivas aqua is replying to my calls or mails. I know this 15k will not make much difference to me but this is my hard earned money and I would not let these thieves or dacoits loot this money. I will take this fight to consumer court like i have done against couple of other service providers in past. This is just to let you know that if you are planning to buy Kent RO then beware. This could turn to be your biggest mistake. Here are my details. Customer name : Ramnish Kumar Contact number : [protected] Date of Purchase :[protected] From : Sangeetha Electronics, K. R. Puram, Old Madras Rd, Bangalore - 560036 Date of Installation :[protected]

We had bought a Kent ro in April -2013 from Alka Enterprises Allahabad, and it had stopped working in July -2013, after complaining one person came from s.k. enterprises Allahabad, Charged Rs.1300/ and gone, after few days it again stopped, after calling service centre the same person came again and changed main filter with a duplicate one and charged 2400/, it worked Only few days and still in same mod . If you can do something

Hi Service, I have purchased a Kent RO in the month of June 2013.I want to bring to your attention the poor service and the unprofessional behaviour shown by Srinivas Aqua Sales and Service, Bangalore .I have complained a lot of times as my Kent Grand RO is not working since the time I bought it.First it was problem with the Water Tank not getting filled up.The Service Technician came up first time and fixed something and then it worked for few days.It again stopped working and I complained again to Srinivas Aqua Sales last Wednesday.Service Technician came up and he just removed the RO and put it back again and it started working.He left saying it is working fine even when my wife asked him to stay back to ensure it is working.After he left the RO stopped working and we again called up the Technician but he didn't turn up.I complained to their Service Center on last Friday again and a person a turned up this Tuesday.He replaced a part and then again left it is working fine.He did not stay back to check if the water gets filled again after we fill some bottle from the container.The RO stopped again and we requested the Service center to send technician again.He came yesterday and replaced 2-3 parts.He again wanted to leave but my wife told him to stay back to ensure the RO is working fine.He started shouting at my wife but stayed back to see if it is working fine.However he behaved very rude with my wife.After he left, in the evening there was a beep sound coming from the RO like for filter replace maybe.I called the Service Center again today morning and the person at other end started abusing me and said he will not send a person to my home to fix it now.He gave few abuses to me and even threatened by wife. I think I have done a big mistake by buying Kent RO and now suffering.The service provider is not fixing the problem and in turn abusing and threatening me and my family.I request you to take some action against the Service Provider and please refund my money back for the faulty RO.I do not wish to continue with the services of Kent RO. The Service Provider phone numbers are: [protected], [protected], [protected] Thanks, Puneet Verma +91-[protected]