Kent RO Complaints & Reviews

I've bought kent grand+on the date 17 aug2013 and they will only worked in a week properly after that they not working proper like water supply problem and water overflow problem the technician could also not solve this problem and now this week the kent grand + is only mounted on a wall and we see that only and no response from the service centre we are pissed off with this product pathetic product i never see like this product in my whole life ...plz help me...on this...

Dear Sir

I have brought Kent Pearl RO from Total Mall, Sarjapura Road Bangalore.After one month it stops working and last six months it gives a problem, the technician from the Srinivasa Aqua Sale Service not able to resolved the issued, people are rude they don't attend the complaint in 48 hours minimum three days, sometime one week, the reason they don't have a spare part.

Please rectify the issued immediately.

Kent Pearl KR[protected].

Regards

Shabbir T.K

Pls note we have a Kent RO + UV (Grand + NRO) Water Purifier (Machine No. KR[protected] for past 2 years. Couple of months back the Purifier has stopped working and a constant sound is there in the machine. We have done several complaints to the Local Service Station but its of no use. Every time they give us the Complaint no but no service is received from the Service Center. A month back Mr Ujjwal ([protected]) from Kent(Local Sales & Service Person from Kent) came to us and said that an AMC need to be done and as per suggestion from him we did the AMC by paying cash 4000/- . But since then we are unable to get to the person and he even does not respond to the phone calls. While complaining the same to the Help line: [protected] every time we get a respond that a person will visit us next day but no one Visits. As we are unable to get any services from KENT, we are now moving to the consumer forum for official complaint and further support. We will also suggest everyone not to purchase any Kent Products. Pls pass this message to every friend and relatives.

I have brought the Kent in August and just 1 week, it stopped working and called the call center they took 20days to turn up. and it became September, exactly 10days again it stopped working, I called call center they took 20days to turn up and even now the Kent is not working because of the bad manufacturing unit. The technician says better go for Aqua Guard. Even I wrote e-mail to main [protected]@kent.co.in. I got immediate response saying I need contact number. After updating the contact number no response from Main service center

I had purchased kent hard water softener 9 months back from Manohar Agencies Pune. The purifier stopped working after use of 4 months despite of me changing the salt regularly. It is a worst product of kent. On top of it, i must have called the service people of Kent from Manohar agencies about a 1000 times to rectify the problem. But they themselves dont know anything about the machine.

Now after 3 months of calling them they say cartridge of the purifirer needs to be changed and my product is out of warranty. But its only 9 months back when i have purchased the product. I am a doctor and for such a small thing i have to call the serviec people a thousand times.

I am getting hopeless service from kent and feel like throwing the hard water softner on the dealers face.

Request to all, please dont purchase kent products because of such service and pathetic machines.

Dear Sir/Madam, We have purchase a new kent water Purifier, Model is Grand plus on dated 14/10/2013. after the installation purifier was not working in proper condition then your company service engineer change the sediment cylinder. we are enclosed the picture of sediment cylinder attached herewith. Kindly replace to this purifier on priority basis. Thanks & Regards Naveen Bassi [protected]

I had purchased a Kent RO on[protected]. But it is not working satisfactorily since the purchasing day. Problem with it is that when the tank full, machine is stopped but after some time it continue and water started to fell down. Repeated complaints to Kent RO Service center but useless. Service engineer visited three times but have told that it can't be repaired. Please get it replaced or repaired immediately.
My machine serial no. KR[protected].
My registered Mobile no. [protected].
Address-
VIJAY KUMAR,
H.No. M-22, MAHALAXMI GARDEN,
NEAR RAILWAY STATION,
GURGAON, HARYANA.

I have installed a KENT grand+ RO purifier at home. I had requested for the product at Kent's web site. Then I was contacted by a local vendor JBT Green Tech [www.jbtgreentech.com], Trivandrum. The product was bought on 7-JUL-2012. There was a replacement of Electronic choke done on 12/APR/2013. And I was charged Rs. 945.00. At that time I was told that electrical parts carry only 6 months warranty. I have the bill details with me. This agency charges Rs. 500/- per visit. Then I send an email to Kent explaining the above experience. Then they sent another service personnel from a different agency. And it seems JBT is no longer their service partner. The service personnel came and checked the product. He informed me that the TDS filter was missing in the device. Till then only JBT was providing the service. Then the new service agency installed the TDS filter and I had to pay for that too. But even after all this, we are not sure about the quality of the water. It was really good for the initial months after the device was installed. I never expected this kind of experience from a company like Kent. I think when it comes to water purifier, Its not the website or TV ads that matter to a customer, but the QUALITY OF WATER and GENUINE SUPPORT.

We bought a Kent RO Purifier for 17000 by June 2013 from Evergreen Home Needs, No.68/5, Near GRT and Nathella Jewellers, Bagalur Road, Hosur-635109. We are using the Kent Pearl model and the problem now is that some insects have entered the purification system. We noticed this as the water in the tank was starting to grow dirty. When we reached out to the seller, none of the numbers were answered. There were upto five numbers that were provided during purchase and when we tried reaching, one number did not exist, others were left unanswered and one number was answered but all we could hear was some song being played each time we tried. Finally the owner picked up and we were asked to call after half an hour. So we waited and we called back and told the guy to resolve our problem asap. The owner replied that the office is to be closed for 2 days for some festival and that i should call back on the third day. I tried to explain him that we wouldn't be able to drink the water from purifier and that he should immediately send some person to get this problem resolved, to which the owner irresponsibly replied that we should try getting from external sources and also very rudely told that we could do whatever and that he would not send any assistance. The owner very irresponsibly added that since the insects were in the purification system and not in the water tank, it was not major and he wouldn't provide any assistance for now and immediately cut the call. To get such an irresponsible reply when needed is an extreme disappointment. For a company that boasts to provide healthiest water, does the health of the customers not mean anything at all? We pay around 17000 and when assistance is needed all we get is rude answers and threats. From a company like Kent, its very disappointing that the company has a big image and the service equally poor. Definitely would not recommend this product to any.

I am Ramnish Kumar who fell prey to false promises of kent and bought a purifier from kent. Just in 3 months the purifier has stopped working and now I am struggling to find a the person who should service it. The shop from where I bought it is not ready to help as he already had suggested me against buying Kent RO. Now I realize why did he suggest to go for other purifier than Kent. Somehow after writing some 20 mails a technician came to my home and said that a part needs to be replaced and he went back. Since then neither he came nor he picks up my phone nor his fraud owner i.e. srinivas aqua is replying to my calls or mails. I know this 15k will not make much difference to me but this is my hard earned money and I would not let these thieves or dacoits loot this money. I will take this fight to consumer court like i have done against couple of other service providers in past. This is just to let you know that if you are planning to buy Kent RO then beware. This could turn to be your biggest mistake. Here are my details. Customer name : Ramnish Kumar Contact number : [protected] Date of Purchase :[protected] From : Sangeetha Electronics, K. R. Puram, Old Madras Rd, Bangalore - 560036 Date of Installation :[protected]

We had bought a Kent ro in April -2013 from Alka Enterprises Allahabad, and it had stopped working in July -2013, after complaining one person came from s.k. enterprises Allahabad, Charged Rs.1300/ and gone, after few days it again stopped, after calling service centre the same person came again and changed main filter with a duplicate one and charged 2400/, it worked Only few days and still in same mod . If you can do something

Hi Service, I have purchased a Kent RO in the month of June 2013.I want to bring to your attention the poor service and the unprofessional behaviour shown by Srinivas Aqua Sales and Service, Bangalore .I have complained a lot of times as my Kent Grand RO is not working since the time I bought it.First it was problem with the Water Tank not getting filled up.The Service Technician came up first time and fixed something and then it worked for few days.It again stopped working and I complained again to Srinivas Aqua Sales last Wednesday.Service Technician came up and he just removed the RO and put it back again and it started working.He left saying it is working fine even when my wife asked him to stay back to ensure it is working.After he left the RO stopped working and we again called up the Technician but he didn't turn up.I complained to their Service Center on last Friday again and a person a turned up this Tuesday.He replaced a part and then again left it is working fine.He did not stay back to check if the water gets filled again after we fill some bottle from the container.The RO stopped again and we requested the Service center to send technician again.He came yesterday and replaced 2-3 parts.He again wanted to leave but my wife told him to stay back to ensure the RO is working fine.He started shouting at my wife but stayed back to see if it is working fine.However he behaved very rude with my wife.After he left, in the evening there was a beep sound coming from the RO like for filter replace maybe.I called the Service Center again today morning and the person at other end started abusing me and said he will not send a person to my home to fix it now.He gave few abuses to me and even threatened by wife. I think I have done a big mistake by buying Kent RO and now suffering.The service provider is not fixing the problem and in turn abusing and threatening me and my family.I request you to take some action against the Service Provider and please refund my money back for the faulty RO.I do not wish to continue with the services of Kent RO. The Service Provider phone numbers are: [protected], [protected], [protected] Thanks, Puneet Verma +91-[protected]

I bought the Kent RO water purifier-Pearl model on 10th September, 2013 on my repeated requests the customer care service with Ph.No.[protected], hyd has attended for installation on 14th September, 2013, within a month the product is not working as the green light has been switched off with out any alarm and the red switch is blinking. i again complaint at service centre to the above mentioned number and talked to Mr. Madhu, who promised me that he will get the problem done by 48 hours, i complained on 30th September, at 11.00 AM till today i.e on 03rd, Oct, 2013 it was not attended. i am as a consumer not at all satisfied with the product and mainly with the customer services, B.Prudhvi Rani, Khairtabad., Hyderabad

Hi, I have purchased a kent pearl on 21 Nov 2013. Installation has happen on 23th Nov 2013. It stopped working after 2 days of installation. I have called srinivas aqua service, bangalore several Times but they are not responding. I called your customer care they are also not responding. As per them with in 48hr call will be responder but it is almost 8 days. Please help. I have spent 18000 rupees. (16055 for the product MPS/E ZONE . /[protected]/0 and 1800 for some external filter). A satisfied customer is thousand Time better then a advertisement. Thanks, Tarakanta mishra, [protected]

I have purchased a KENT Excel Mineral RO Water Purifier and was installed on 30 July 2013. As per policy I am entitled for free servicing of the product as well as free of cost in case of any defect. My product stopped working on 13 September 2013. I immediately contacted Kent service provider (B.R.P. Enterprises, SPM Road, Belgaum) on [protected], [protected], who informed me that a technician would be sent as soon as possible. Nobody came. Even after repeated calls, till date nobody has come to repair the product, and my family has suffered health problems due to unsafe water...

They are not responding to our calls and nobody is coming to our house to repair the machine.

Kindly look into the matter at the earliest...

I purchased Kent Grand+ product last month from Reliane Digital in Phoenix Market City, Bangalore.The day after installation, it started a warning alarm. Reliance RESQ team fixed the issue after replacing some parts. After 2 weeks, it stopped working. Again RESQ team came and replaced another faulty part as I hold extended service agreement with them. Now 3 days after that, again it stopped. Now even RESQ team is unable to fix it. Not even a month and the equipment has broken down. Will I get a replacement of the entire unit? I have paid 20000+ for it including the service agreement and is this what you offer?

I bought ths Kent pearl 9mnth back within ths period already repaired 5 times bt. When I complained literally I cried by their behaviour n their worst service person.nw I am going to buy aqua guard frm eureka Forbes .realy they r very good in service n their products also very good. Be careful to Sony enterprises service people for Kent water purifier.they r very irritating person.we people frm bangalore should together n will bring a big complaint to stop ths product so that further people won't suffer like us.

Hi, Iam Narayanan living in No.3, Nandhini Elegence 2 MLA Layout Kalenaagrahara, Bangalore, I have Kent water purifier and using it for last 14 months, as the filter stop working I logged a complaint (complaint numbers 5572, 8392), the engineer who came to visit was very rude and quote around Rs.10000/- for replacing the filter, adding additional filter and also wants to replace pump as the pump is leaking. I was surprised to note that after spending 16000/- for purchasing the Kent machine and I need to spend another Rs10000/- in the next year for replacement. I log a complained to the Aqua word (Who is the service provider) manager and the manager was even ruder then his engineer stating we will not give any explanation and if you want to replace pay what is bee quoted. This is ridicules and the way the service has been provided by them is worst that I have not seen such type of service or behavior from any other product. I even escalated this to Kent (Magesh Kumar) who states "get the quotation and call me back" but these guys are not ready to give any quotation, to add to surprise how can the Kent doesn’t know what there contractors are charging for filer and pump. Now Iam waiting for last 10 days to see someone comes and clear all this but no one has turn up yet and every day I need to make 5-8 calls reminding them that the case is still open Request your support for someone to address this issue... else the product will lose all it’s worth because of such a poor service or pinching the customer with too extra cost My contact number [protected]

This is with reference to my recent purchase of Kent Water Purifier Grand RO+ worth INR 15,900/- on 22nd Aug' 13 from Croma Store, Pusa Road, New Delhi 110060. The Invoice Number for the same is SLF02A[protected]. However, wihin first week of purchase, I have already got it repaired twice!! Even after getting it repaired twice, the RO has stopped functioning again. I feel that I have been cheated and a defective machine has been delivered to us. We had gone for Kent's RO water Purifier considering it's positive image and presence in the water purification segment. However, the experience till now has been very disappointing. Also, since the product has been bought by Croma Store, they are equally responsible for delivering a defective machine to us. Regards Varun Bahl [protected]

I am using Kent RO water purifier from last 15months. Now when i have a problem with the unit and gave the complaint at Vizag service centre RAVOURIES SERVICES more than 2 months back still the service guys havent turned up to fix it and even not responding properly for my calls which i am doing every alternate day. The RO purifier costed me rs.16000.00 of which there is no response from the company yet. I request you to please consider my complain and take proper action against it. Kind regards, Manish Jain