[Resolved]  Koovs.com — Item Booked but not delivered also amount deducted from account

Koovs.com — Cheated by company, no refund received

I had ordered a Samsung Galaxy S2 online from the site koovs.com, of which I received the delivery on the 27th of Aug 2011.

However to my shock, the delivery guy asked me to pay the octroi charges of Rs 1400 and refused to give me the delivery if I did not pay. This was very surprising to me since I made full payment on the site at the time of purchase and there was no mention on the site that I would have to pay octroi charges over and above the price.

On the same day, I launched a complaint with koovs.com and they promised that I would get a refund of the octroi amount. However, its been more than 10 days since I have complained and the only answer I have been getting is that the merchant will contact me and give me a refund. Their call centre is horrible. It just keeps ringing all the time and no one answers the call. You have to try at least 25 times before your call can even get through. And when your call gets through, there is a lady at the other end who is clueless about everything. They should stop calling it customer care. Customer harassment is an apt word instead.

I have not received any definite answers from koovs despite me checking with them on when I can get my refund. I had also written a mail on the support id mentioned on their site, but to date no response has been received.

Please take action against this FRAUDULENT site which lures customers in the name of discounts, but ends up CHEATING them.

Thanks,

Aashir Allana

Is Koovs.com a fake?

Dear all, I do not know what is ur experience buying stuffs from online sites but after doing many transactions with many sites, I can only say that be careful while choosing ur online stores.

First of all, do not do any big amount transactions and if you do any big transactions, order them on the basis of cash on delivery.

In the past, I have done online transactions with flipkart, flipgraph (coinjoos now), Indiaplaza, infibeam, nbcindia.com, bookadda.com, letsbuy etc.

The services of all were great except Indiaplaza. The Flipkart was the best. I am sure flipkart remains as number one and my prediction is that these new comers will vanish within few months/years after grabbing some big orders if we are not careful.
Personally, I can trust only flipkart.

However, I thought I will give a try to koovs.com as I had never transacted from here. I ordered a good worth 800 Rs. almost 8 days back where they had promised that I will get the goods within seven days.
I paid the amount by credit card and I think I did that mistake. Thereafter, there is no update on the shipping and delivery. I am yet to get the goods. When I check their site after logging into my account, I can see what I bought but there is no updates regarding whether
it has been shipped or when it will be delivered.

I contacted them many times in their mobile number given at their site but the mobile number [protected] is switched off all the time. I called up their landline number
+[protected] but no one picks up the phone. They do not even have an answering machine if they are closed on any day or time though they claim they are
24 hours working. I called them up on week days and weekend days but no response from their side.

I do not know what do they think? Do they think that they can sustain their business in this competitive market by providing this kind of service?
The way the landline was ringing and no one was picking up the phone made me to think that they have converted their common room in one BHK to an office and started their business but I am sure
they gonna fail soon.

I want to know from friends how is Ur experience shopping from koovs.com? Did you guys face any such problems before?

What options I will have now? I am thinking to wait for few more days (2-3 days) and if they do not respond, will file a criminal complaint FIR under IT Act. I am not sure if I take these steps or not but
I am hugely disappointed with their service and will never shop again with Koovs.com. I am learning day by day and my experience is ‘Try to always do shopping on CASH ON DELIVERY BASIS unless you trust the website completely like I do flipkart.com’.

I also found out about the negative ratings only after paying them. Please send me your mobile number. If they do not ship my order we can decide on an FIR together. Please email me at :- [protected]@yahoo.com

Koovs.com — I DIDN"T get the product.(Koovs order confirmation - 322611) through Koovs.com o

I purchased Samsung C3303 champ(Koovs order confirmation - 322611) through Koovs.com on 13th dec 2011;

But, I DIDN"T get the product. and no update in their section and their shows In Stock.Delivered in 4-5 business days.

Koovs.com — NO REPLIES FOR MY MAILS AND TAKE A DOUBLE PAYMENT FOR A SINGLE PIECE

SIR I HAVE MADE AN ORDER ON KOOVS ON 16TH THEY HAVE DELETED ALL INFORMATION FROM MY KOOVS ACCOUNT ABOUT MY ORDER 335837...I HAVE MADE AN PAYMENT BY NETBANKING AND THEY TAKE FROM ME DOUBLE PAYMENT FOR A SINGLE ORDER AND ALSO THEY DONT SHIP MY OREDR 8 DAYS HAVE BEEN GONE BUT NO REPLY FOR MY MAILS AND NOTHING THEY HAVE TAKEN FROM ME DOUBLE PAYMENT..I[censored] COULD HELP ME PLZ HELP

i have aircel sim card it number {[protected]} it not working sim card registration failed

Koovs.com — nondelivery or nonrefund against my order in koovs.com

MERCHANT: www.koovs.com
ORDER DATE :16/08/2011
ORDER NO:120901
COUPON ID: KV[protected]
Pack of 10 DVD + R or DVD - R, Cake Box Price : Rs. 165+50 SHIPPING CHARGE =Rs 215.00

TILL TODAY I CALL & MAIL CUSCARE SEVERAL TIMES BUT ITEM DIDNOT DISPATCHED OR REFUNDED

PLEASE TAKE SERIOUS ACTION TO KOOVS FOR SOLVE MY ISSUES

THANK YOU
RAGHAVENDRA NAVADA

Koovs.com — i not receive my memory card

i buy 3 memory card of transcend of 627 rs my order no is 340792 but they can not send me my card not receive my call or not answer my email.i buy this date of 17th Dec 2011 they can receive his payment of ther account of sb 5713312 time 23:38:40 but they can not place my order pls answer my question

Koovs.com — Item Not Delivered

I have ordered a Gillette Fusion Hydra Gel 200ml from www.koovs.com on 8th May 2012 order ID 646283. Today is 19th May 2012 and till they are saying that the item is not being dispatched. Their Customer care is also not friendly. Please don't buy anything from www.koovs.com

It is run by bunch of people who use brains only in their bottom part of their body

Koovs — Refund

I have returned Koovs product over a month agao and still I have not received my refund inspite of repeated calls to their inefficient customer service.
Please help me get my refund and lodge a complaint about this company to consumer court.

Regards
Cheryl