[Resolved] Koryo AC — One month but still waiting

drkhannadeem

from New Delhi, Delhi

Address:

West Delhi, Delhi

Hello, I Purchased KORYO 1.5 TON AC, Model No: KSI18AO3S on 13/05/2011. Now after a year it is having problem with cooling. It just stop working after few minutes every time and compressor do not start again so result is no cooling.

I registered a complaint on 09/05/2012 Complaint No: 397644, so it still comes under warranty period. After 2 days technicians visited my home and after checking the AC they said that they will have to change some part and they said it will take 3-4 days as the parts will come from head office in Bangalore.

Now it's 14/06/2012 and still i have not received any reply or any update from these people. I have called many time and every time i get same reply "We have not received the part from Bangalore".

Well It's summer and mercury rising everyday, and the Ac is just hanged as a show piece in my bedroom. I did not purchased it from that reason. I purchased it from my comfort which i do not feel yet.

I NEED A REPLY FROM KORYO SUPPORT. AND I NEED THIS FIXED OR JUST TAKE THE AC BACK IN FEW DAYS OR I WILL TAKE THIS MATTER FURTHER. THAT'S FOR SURE.

HOPE THIS GET RESOLVED.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear customer,

Hi I am Priya from Future Group. We regret the inconvenience. In order to assist you i request you to write to us at [protected]@futuregroup.in along with your concern details, your contact details, your product and invoice details, the store details along with your reference id 4236 we'll surely get back to you.

Regards
Priya
Future Group Care

drkhannadeem

from New Delhi, Delhi

Hello Priya, I have emailed you all the details you asked for on your email [protected]@futuregroup.in along with your reference id 4236. Hope you look into the issue as soon as possible. Thankyou

drkhannadeem

from New Delhi, Delhi

I made a call on Koryo customer service number on Jun 14, 2012 and i was said the same thing that the part is still no available here and they will talk to their senior and they will update me on this. This was said for last many days but never received any call. But this time I did got a call telling me that tomorrow that means 15 JUNE 2012 technicians will visit my home to fix the issue. I have been waiting for them for last 2 days but no one even called me.

Now this is really getting worse. The summer in Delhi is getting worse and i am facing this because of these people.

I am writing this so that every one who read this should know that never buy koryo or any such brands. Because when you spend you hard earned money for your comfort on these brands, you surely get cheated as they have no good support, They are just making money and never care for their customers.

My experience with koryo (this is only sold by Big Bazaar, They import this in India from china) Is really unpleasant and surely i will never buy any thing from them again. I will just wait for few days for their reply after which i will get it fixed myself if this will be possible as this is Chinese and their products are made to last few months. I am saying this because i have used this AC just for 4 months last year and this year when i started using it started with the problem. So what should i say "it last for few months".

Hope everyone read this and if thinking to buy Koryo products then BIG NO. Go for some good brand. i have been using other good brand in my other room for 4 years and never had any issue other that GAS FILLING and SERVICES i have not spend any money.

Hope koryo people have any shame and stop lying and get to work.