Koryo Complaints & Reviews

I bought p18 air conditioner from BigBazaar, vijayawada on 31.03.2018.
it installed on 05.04.2018 by Koryo installation team.
at the time of installation, installation team had damaged front cover of inner device.
i complained about this to service manager by phone and sent the photos.
he told that approval is coming, defective front cover is going to replace.
but there is no response.
customer care toll free is always busy. i tried many times but i failed.
from the date of installation, it is not working.
i complained many times to sales manager in big bazaar, sri naga raju and service manager, sri jitendra. but service team is not responding till now.
what i have to do ?
only alternative is to approach Consumer Forum.
please reply to me
--- Chinnam Sailaja

The koryo led tv got broke down on march 2018 after complaints, the service centre sent a copy for replacement of that tv. When approached big bazar for the same, they said the model you have been discontinued so you have to buy a new tv and pay the extra amount. I don't want to pay any amount. Since the service engineer who visited said that pcb board got damaged... So i want it changed.. Not new tv if they can't provide.

I got the bill as well as copy of replacement approved letter from service centre

I have purchase Koryo Portable AC 18/04/2018. While buying it from Big bazar (Hebbel) they said Free installation .

After calling a number of times they sent someone, who was definitely not a technician as he has no idea about Portable AC and its operation .I raised my concern to Koryo and they confirmed that they will send someone next day but they never sent anyone . After a month when I called Koryo customer care again for complain they said installation is already done on 19/04/2018 .
There is a lot of water leakage from AC even after running the AC for 2-3 hours at night . Product user manual mentions that the water tank will never get filled and in case if gets filled by end of the season LED on AC shows error and AC Compressor stops but it is totally incorrect my whole room get damped with water every day . Now I have stopped using it and waiting for someone to provide a solution for this .

This is worst brand and it has got worst service in market .I am not satisfied this product, this is like a Chinese product.

when i call to customer care[protected] then they talk rudely and disconnect our call.

Thanks
Kanhaiya Singh
+91 [protected]

I purchased koryo toaster a few months before and after using it suddenly stopped functioning.
I gave it to big bazaar venice greater noida on 18th april and they told me that it will be repaired in 2-3 days. After one week i called them and they are saying it was not taken for repair yet. Disgusting service.
Even after a week it is not repaired.
My receipt number is 968 at big bazaar the grand venice greater noida.

I purchased koryo ac from samabalpur big bazar, they delivered the ac after regular follow up, now they are telling they need 3 days to install the ac very bad service, please don't buy koryo ac. Now i want to return the ac and i will buy other brand ac so please help me how i will return the ac to big bazar samabalpur and how i will get my money back.

I had purchased 1.5 T split a.c. from Big Bazar, Dwarka Nagar, Vishakhapattanam on 18.3.18.Items were delivered in next two working days. But installation was not being done till the date. As per system, big bazar had to inform your local branch for installation which they had done as per their telephonic talk. Also, local service station officer confirmed for sending technician today as was leave last day.

After continuous follow up with him, he agreed to come for installation. But suddenly, after some time when called, he regret to come as per his office instructions.
After follow up with your local office, they asked to register complain to customer care.

Is this way of treating customers . Your office should get daily instructions of the products being sold & further process to be done. Till such difficulties arise to customers. Based on technicians information for installing a.c today, I had taken leave today & wait for him.
But last moment, your local office raised issue & work could not done tday..
This is not fair practice to deal with customers.

Request to look in matter.

Today afternoon I had to call customer care & get service request.

I had purchased koryo food processor from future group ezone on29 dec.2014 with extended warranty. Model no. Kfp10000at chembur k star mall. Now it is shifted. From morning i'd called customer care. But no way. My food processor's jar's lid is broken.&i want it's replace ment.. But they r demanding visiting charges along with the lid's charges. Can you please send me on my address. Whether online shopping is available. Or can i get it at vashi ezone.

I bought a ctv of koryo from big bazaar tgip mall, noida a week back. Still no one came to fit it on the wall. At the time of selling the big bazaar guys talked big, they promised a guy from kryo service centre will come to fit it. We have a discussion with one guy who promised to come but never appreared. When we repeatedly called him he said 'complain kar do'. Now no one is taking call and now we know that the brand is a utter fraud. Never buy koryo. All of them are fraud.

I bought this tv yesterday from big bazaar, sigra varanasi (Ip grand).

The shopkeepers were very eager in selling me this 2014 tv model (In 2017) saying that the service is great and all, they told me that installation will be done today by an engineer. After we paid for the same, they told us that we need to request for the service, we said that it's ok and requested for the same, but no one contacted us yet. While trying to call the koryo toll free, it says that we are connecting you to service executive but after that the phone gets silent and after 20-30 seconds the call gets ended.

I tried lodging a complaint through the koryo mobile app but there was no option for this 2014 tv model in there, i even tried lodging the complain in guise of another model of almost same spec, the server threw an error at me.

If you can't cater to the customers, shut up your company, because you are not worth it.

Sir
Today i contacted your customer care no. At about 10.42 am by my own phone number. As a response on madam responded and cut the phone without any response. On second call she said that on the date of purchase there was no installation request while i contacted your customer care yesterday and requested for installation.in reply he assured me to install the led by today. But today there is careless reply. It is highly objectionable that your customer care officer 'madam' is not having any sense of humor. It is because she is not able to deal with costumers. She suggested me to install your led privately because my engineer will come after their own time. She does not deserve for job of responsibility.

I am srinivasan.. I bought a koryo micro wave on 23sep.. It's already one month over after they said they will come for demo..
I want to return this product and i promise i won't ever take another koryo product and will tell all my friends and relatives not to waste time on the koryo products.. Bcz of they can't even come to give demo i am 100% sure they won't come to repair in case o[censored]nserviceability..
What warranty and such non-sense, i have called them so many times.. But they have stopped attending calls also..
My number is [protected] & i live in mathura cantonment

I had purchased a koryo geyser (25 ltrs) from bigbazar dhanbad on 16/11/2014 copy of cash memo is enclosed for ready reference. The electrical circuit/filament of the product appears to have got damaged and needs immediate replacement/maintenance. Electric current passes through the water outlet and no heating takes place. I have reported this to the customer care officer on toll free number. A koryo authorized person from the locality attended the product.
I was told by the local after-sell provider to make it o. K before dipawali but till now the geyser has not made functional.
Immediate action may please be taken to address the issue. Copy of cash-memo enclosed for ready reference.
Regards.
P k mahapatra

I am FayazAhmed from west mugapair chennai.
I am not satisfied with this product. As it gave much sond a complaint is rsgistwred but geat the very inteligent service engineer used a feviquick to join the broken blower and same broken in just 3 minutes and all screws are wrongly screwed. As faced blower broken and was replaced after 35 days of complaint registered. And after replacement of blower, cooling capacity was & is still VERY very very low.
I don't want product just take it back and return my money.

Pathetic service levels shall be the small words to comment for koryo.
Number of times tried reaching to the customer care. No one picks the phone for support. The demo till date even not been provided for the air fryer purched on 6th august'17.
Description :[protected] koryo healthy fryer khf4415 digital
Serial no : hu number : [protected]

Written mails on customer care as well but no response.

Rajat
[protected]
Rajat. [protected]@gmail.com

I purchased as 1.5 ton koryo window ac from ezone, saligrammam branch, chennai. Hardly 5 months and 7 complaints registered with no service back up. I was cheated on the product. The ac is lying unused in my room, and refusal of service is stated for the reason that there is corrosion in my area, kotturpuram, which is the second poshest residential area of chennai. They have supplied me a 2015 outdated and unsold stock. Their senior pan india service head mr praveen kumar is a person with a bagful of lies and their store manager mr balachandran is very discourteous and unsuitable for that post. Beware of the staff of koryo and and ezone.. I am looking to taking legal and criminal action on the company for cheatint a customer. My advice. Do not take home any koryo product even if offered free.

I bought a koryo washing machine from e zone, avani mall, howrah on 31.7.17, ean. Code[protected], model no. Koryo kwm 6218tl.
Above machine was not shown intentionally on our first visit.
Dissatisfied with installation timing which is not at my convenient time.
Till date i am unable to use the machine due to huge water leakage.
Signature collected from my 17 year child before installing the w. Mchine.
We are disturbted with repeated telephonic calls during office hour.

We have purchased tv from big bazzar with the following details.

Future retail in voice no. 93063695 dated 26.08.2016.

The system was working very well and from march 2017 sound was not coming. We have raised complaint to big bazzar as well as koryo with the following reference no.

Reference id is 631895.
Case id - ez[protected].

But, till today they are not servicing. When we went to store they arranged the service person visit in april 2017. The service person came to our home and tested the tv and said he have doubt on spaker and told us he will arrange for replacement. After 2 days he told it is not available and ask us to visit store.

We went to store and they told us this model is absolute.

This is 1st tv i have purchased and with in 6 month the model become absolute.

The store personal asked me to go for other tv. Like samsung, lg, sony.

Our tv was koryo 43"uhd. But equivalent tv was double the cost of the koryo tv.

We said we can't afford to go for the other tv.

We have purchased koryo tv because it was our affordable range.

We said if you cant correctyour product which is under warranty, then you should spend money to get me 43" uhd tv of better brand.

We have register many complaints regarding our koryo window ac. We have already paid amount to shift ac one room to another. After getting issue, another executive remarks are installation not properly done. After that we have register many complaints regarding it but till date no engineer come to check issue.

We are facing this issue from purchasing date to till day.
Its very poor services from koryo & their team.

Regards
Vikas
[protected]
[protected]

Dear concern,

It's very sameful to your company for not resoled my issue and reply me that you wll return depriciated [protected]@2599 for my air condition.

I am also ready to gives you 2599 to resolve my issue.

Its not my fault that you were dis centinued the production of this product.

I had sent so many email to you but still my issue is not resolved.

If your not able to resolve this issue then provide your company's service head email i'd or your complaince escalation email i'd.

If you are not able to resolve this issue then provide me new product otherwise wll go to consumer forum.

Regards,
Sunita pandey.

Hi

I had given complaint for koryo split ac service on 15th may 2017. But till date they did not resolve the issue after they had passed to complaint to there sub vendor jeevish. When we call him and ask if the spares have come since you told 3 days to receive parts. Now he says that i have to contact koryo service center and they will infrom us.

Worst service from koryo ac company. I would suggest people not to buy koryo company product any more.