[Resolved] Lava Mobiles — Faulty Piece and poor service | |
Dear Sir I purchased Lava KKT22 mobile.with in 3 months It started to hang I handed overe to MAHESH MOBILES CHOPDA MAHARASHTRA from there it was handovered to main dealer in Jalgaon.After one week it was sent to service center in jalgaon service technician took 12 days to load software I wrote letter and had telephonic talk with company. Finally I received it with same problem without repairing Now it is again in service centre in jalgaon. the piece is faulty and company is not ready to replace it It seems that Lava company is is bogus company. The dealer and officer promised to Mahesh mobiles Chopda to replace faulty piece with in 10 days but it is one month For my Mobile Wise person should not purchase lava mobile Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
Earfone not supported...
lava mobile spares not available in the market, i purchased lava mobile, and i opened the back cover to insert memory card and try to the cover the cover side knobs brokend, when i asked tirupati M/s.SUDHA COMMUNICATIONS he told no stocks availble for back cover and also advised me to sell the same for Rs.1000/- with items including box (for packing purpose). why he asked the boxes also? for re-pack and re-sell the product for new rates.
Hi ...please dont purchase any LAVA mobile its a cheating company where they just selling the product and after that they can not do anything if problem comes... because they dont have authorised service centre as well the capable engineers for repairing the mobile, they dont have stock of parts, they do not have new handsets for replacing the damage/faulty piece, even they are not interested to respond the customers complaint to their email id updated in the contact us at their official website. ...Regards/Tarun, Ahmedabad
23-Aug-11
Dear Sir,
Please note that Work Order no: LIN [protected] dtd.13-Aug-11 ( updated on 16-Aug-11). I handed over my hand set on 13-Aug-11 and till date the same could not be repaired at N.J.Telecom - Authorised Service Centre - Kandivali - West - Mumbai.
I am enough harressed by Service of LAVA . I am getting all wrong answers. Now a days mobile is very essential requirement and within 10 days - Authorised Service Center could not repair thats a great shamful for such Comapny.
Look in the matter and atleast care for customer,
Reply per return,
Kalpesh Vora
[protected]
On Wed, Aug 17, 2011 at 1:03 PM, Lava Care <[protected]@lavainternational.in> wrote:
Dear Mr. Kalpes
- Hide quoted text -
Greetings from LAVA!! Thanks for mailing to us. This is in reference to your query which you have mailed to us. This is to request you to please provide us with the Work Order No. (W.O. No.) of the complaint which you have registered at our Service Center or if you have not registered a complaint please visit any of our Service Center and ask them to make a Job Sheet against your complaint. The Work Order No. (W.O. No.) is mentioned on the Job Sheet. For your reference I am attaching the list of LAVA Service Centers, please visit any one of them which you find convenient from your place. Please feel free to write to us or call us in case of any type of query. Thanks and Regards, LAVA CARE[protected] From: Kalpesh S Vora [mailto:[protected]@gmail.com]
Sent: Tuesday, August 16, 2011 4:54 PM
To: [protected]@lavainternational.in
Subject: Faulty Circuit of Lava B8 Email : [protected]@gmail.com
Name : Kalpesh S Vora
Country :india
Phone : +91-[protected]
Query :I purchased Lava Hand Seat B8 from Rajkot in Jan 11 and within 7 months Circuit failed . Also Off KEY came out and I handed over my Cell for Repairing to Mumbai. I leant that parts are not avilable and from Chennai that parts will be desaptch - this will require 8-10 days. I experianced very bad, now a days so long time for Spares- no body can wait, I feel this is a harrasement of purchaser of LAVA mobile. Please look in the matter and arrange to do needful, Thanking you, best regards, Kalpesh
Dear Sir,
Please note that Work Order no: LIN [protected] dtd.13-Aug-11 ( updated on 16-Aug-11). I handed over my hand set on 13-Aug-11 and till date the same could not be repaired at N.J.Telecom - Authorised Service Centre - Kandivali - West - Mumbai.
I am enough harressed by Service of LAVA . I am getting all wrong answers. Now a days mobile is very essential requirement and within 10 days - Authorised Service Center could not repair thats a great shamful for such Comapny.
Look in the matter and atleast care for customer,
Reply per return,
Kalpesh Vora
[protected]
On Wed, Aug 17, 2011 at 1:03 PM, Lava Care <[protected]@lavainternational.in> wrote:
Dear Mr. Kalpes
- Hide quoted text -
Greetings from LAVA!! Thanks for mailing to us. This is in reference to your query which you have mailed to us. This is to request you to please provide us with the Work Order No. (W.O. No.) of the complaint which you have registered at our Service Center or if you have not registered a complaint please visit any of our Service Center and ask them to make a Job Sheet against your complaint. The Work Order No. (W.O. No.) is mentioned on the Job Sheet. For your reference I am attaching the list of LAVA Service Centers, please visit any one of them which you find convenient from your place. Please feel free to write to us or call us in case of any type of query. Thanks and Regards, LAVA CARE[protected] From: Kalpesh S Vora [mailto:[protected]@gmail.com]
Sent: Tuesday, August 16, 2011 4:54 PM
To: [protected]@lavainternational.in
Subject: Faulty Circuit of Lava B8 Email : [protected]@gmail.com
Name : Kalpesh S Vora
Country :india
Phone : +91-[protected]
Query :I purchased Lava Hand Seat B8 from Rajkot in Jan 11 and within 7 months Circuit failed . Also Off KEY came out and I handed over my Cell for Repairing to Mumbai. I leant that parts are not avilable and from Chennai that parts will be desaptch - this will require 8-10 days. I experianced very bad, now a days so long time for Spares- no body can wait, I feel this is a harrasement of purchaser of LAVA mobile. Please look in the matter and arrange to do needful, Thanking you, best regards, Kalpesh
Your after sales service is the worst.
No response is given to consumers. You are just concerned about making money.
No at all concerned regarding consumer satisfaction.
No response is given to consumers. You are just concerned about making money.
No at all concerned regarding consumer satisfaction.
Yes same to me for C12, day 1 i got network problem. They didn't replaced. I got service center after week they said replace date is crossed. I have raised request for service, after 10 days they replaced pcb. But its veins camera not working, torch not working, voice recording hanging. On switch on camera hanging. I am going for consumer court asap.
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