Lava Mobiles Complaints & Reviews

Dear Concern.


Kalim from Varanasi. I bought LAVA B8 five months before and now I am getting problem in my Phone outgoing voice problem (it’s not working).
& also i lost back cover So I given this mobile to the service center available in Varanasi on 22th August 2011, but still it is pending at service center.
I visited there 6 -8 times but there was no response from those people. They always use to says that it will take another 15 days to repair. due to part pending & our Sevice Area Manger was at leave due to his father expired After 15 days when i contacted to service centre the situation was same as earlier.

On 20th October I got The contact no of Area Service mangaer( Manoj yadav -[protected]) i called him & tell him my problem he simply says this is not in my knowledge till time so your Handset is not repaired & your Back cover of handset not provided to you . I am very shocked to hear but after discussion he committed that within two days your handset will be repaired & your Back Cover will be provided to you within 10 days..after two days i called to Service Centre he said your handset repaired but Back cover Not Recieved.

After waiting 10 days when i recall to Area Service mangaer( Manoj yadav -[protected]) & remind about my back cover he simply said talk to Concerned Service Centre he will give order to him then he will able to provide service centre & than service centre provided to me after confirmation to service centre he will give order to Area Service mangaer( Manoj yadav -[protected]) but still not recieved..when i recall to Area Service mangaer( Manoj yadav -[protected]) he is not picking my phone...


What u think , can somebody can manage without mobile for more than a two month just because of service center problem.

One thing more , I called to your Office at Noida &( [protected] & tell him my problem & atttitude of your Area Service Manger But no response they want the WO order no. When

There is a one more conflict between service center and us. That they provided only receving of handset on cash Memo . and there is no computerized receipt and work order I got from service center .

Scanned Copy Receipt of Hanset provided by Service Centre Attached For your refrence


Can I expect for a reply from your side as a responsible representative of a brand name company LAVA ? Service center Details are as follows.


S NoASC NAMEADDRESSCITYSTATECONTACT NO.
1Zealot Electonics Dalmandi, VaranasiVaranasiUttar Pradesh[protected]



Hoping a desired support & fourable reply from your side

Thanks & Regards

Kalim
[protected]

i had bought lava arc and now it is having following problems
1. call receiving problem.
2. mouthpiece and hearing speakers don't work properly, can't connect to calls. the other person can't hear what i'm talking. and even i can't hear their voices properly.
3. loud speaker not working properly, rough sound, specially when listening to FM or audio player.

I HAVE PURCHASED LAVA A-9 MOBILE Sl.No. A9110D8605321, IMEI NO. [protected], [protected] FROM SHRI BALAJI TRADERS, SADAR BAZAR, SHAHJAHANPUR (UP) ON 03 NOV'2010. SUDDENLY MOBILE SET KEYPAD IS NOT WORKING PROPERLY. THE SET IS UNDER GAURANTY PERIOD SO I HAVE CONTACT TO ATHOURISED SERVICE CENTRE "ROYAL COMMUNICATION", LAL IMLI CHAURAHA, SHAHJAHANPUR & SET WAS HANDEDOVER TO SERVICE ENGINEER ON 12.9.2011.
I HAVE MEAT/CONTACT TO SERVICE ENGINEER SEVERAL TIMES BUT HE TOLD ME THAT THE PART OF THE SET IS NOT AVAILABLE AT THIS SERVICE CENTRE AND PART IS BEING ARRANGE FROM NOIDA CENTRE AND NO SATISFACTORILY REPLIED. AFTER ONE MONTH PASSED BUT MY MOBILE IS STILL WITH SERVICE CENTER AND NOT YET REMOVED ITS PROBLEMS. PLEASE ARRANGE TO MY PROBLEM AS EARLY AS POSSIBLE.
COSTUMER NAME- KM PREETI KASHYAP, D/O S.C. KASHYAP, CONTACT NO. [protected], [protected]
[protected]@gmail.com

SIR,
A LAVA A10 mobile has been purchased by me on 18/02/2010 from Diamond Enterprises, Phagwara Gate, Jalandhar. His imei number is [protected] & [protected]. Mobile is not working properly whenever battery whenever software problem is continuously facing by me and i have been meet lava authorized dealer M/S Asian music center, sultanpur road, Kapurthala, but handset repaired/software re-installed by kapurthala dealer.i registered my handset complain at kapurthala dealer on 04/10/2011 recently and 2 complaints already registered by me before 3 & 7 months also but Job card is not made by dealer.after this handset all menu is not working proper as like butterfly option is not working yet. regarding this dealer said butterfly option is not running but all menu running proper when i ask him for this option on date 04/10/2011.
I want say that satisfactory service is not given by dealer to me regarding handset. please do needful for me because i can't believe on my handset that this will working proper or not, a doubt lives in my brain. thanks

I have ordered for a mobile handset model indicated at above last week and I want to know wheather the same is sent or not. Reply awaited.

I purchased LAVA A10 Mobile handset from HOMESHOP18.com website online. I want to replace product because the mobile screen is not working properly. I sent mobile hand set to HOMESHOP18 with REPLACEMENT Certificate of the LAVA Company.

But HOMESHOP18 not return back new mobile handset.
I sent before 2 months. I call lots of time to customer care of the HOMESHOP18 but there was not satisfactions reply given me.

Hello.
I'm Vijay Raj from Pimpri, Pune-411018
I have a Complain abut LAVA Service center (ARIHANT SALES & SERVICES, Shop no-2, Sai plaza, Sai cowk, Pimpri Camp, Below Indrayani Co-op Bank,Pimpri, Pune-18).

During warranty period i deposited my mobile (LAVA KKT25 by[protected] to Service center.
It had restart problem.
They kept it for six months but they not operated properly. whenever i asked they told me the different reasons for late.

Lastly they charge 600 for repairing but my battery (RMD10B0080117) & board IMEI ([protected], [protected]) was changed. I refused to accept it.

Actually they haven't allotted me any Work Order No. & i'm was also unknown abut this.
But I have their receipt which contains their sign & some description.

now how can i take a action against them. i want my mobile back from them.

I'm a working man & Friday is my week-off day therefore I'm available for any activity only by this day whenever u need me

Vijay Raj
[protected] (Friday Only)

Plz Read it...I BOUGHT A LAVA A -10 MOBILE PHONE IN THE MONTH OF MARCH AND WITH IN FIVE MONTH I FOUND THAT MOBILE IS VERY POOR AND NOT WORKING PROPERLY WHEN I VISITED LAVA SERVICE CENTER IN VAPI, THEY TOLD ME YOUR MOBILE PHONE TOUCH PAID IS NOT WORKING FAILED.THE SERVICE CENTER ISSUE ME DOA FOR NEW LAVA A-10 HANDSET.I REACHED MANY SERVICE CENTER BUT NOT GIVEN ME POSSITIVE RESPONSE.AND NOT GIVE ANY MOBILE.SO MY HUMLE REQUEST TO ALL MOBILE USERS NOT BUY LAVA MOBILE BECAUSE PRODUCT AND SERVICE BOTH ARE VERY POOR.
RGDS.Chirag Patel
MOBILE NO.[protected]
email [protected]@rediffmail.com
IMEI NO.: [protected]
BETTERY NO.: JD11A0015891

I have submitted my Lava A9 handset IMEI no.[protected]/31, work order no. NZISMH00211409R74 to
Frasline Tech Care. shop no.3, Hilton Apartment, Ram Nagar, Borivali(W) on
09-April-2011. After submission, they said that my handset will be ready within 10 days. I have
made 100's of calls to the service centre but still my handset isn't ready. I have also made
calls to Lava Customer Care but haven't got any positive response. They said they will call
within next 48 hours but they haven't.
On 19 th of August they replaced my handset which is much more worse & defective than my previous handset. I asked them this handset seems more older than mine. They replied only body is old but all internal parts are fine. But that handset isn't working at all.
I am feeling very harassed with all this stuff.
Kindly guide what to do in this particular case.
Will be very thankfull.

Rgds,

Safique

[protected]
[protected]



CASH MEMO NO. 185 DT. 25/04/2010

RS.4,800/-

sir, i just purchased lava A10 mobile phone one month back . Their is a problem in its 3.5mm audio jack .Ear phone are working but when ever i m trying to play external subwoffer (with built in amplifier) they are not working . but that subwoffer is playing in other handset . I went their at service center but they told me " yeh kisi lava a10 mai baj jate hai aur kisi lava a10 mai nahi ". so their is a 3.5 mma audio jack in lava a10 what is the use of that if it cant play subwoffers.
i even mailed to lava mobiles online line but i cant get any result. i also went to service center but no result >
i spend 5500 rs on that so i want all the functions which is shown>
i hope that u will undestand my problem .
thanks

akhilesh kumar singh
[protected], [protected]

I purchased Lava B8 and was provided with one year warranty, but the pushmail & WiFi are not working. Also when i insert sim in card first slot , it shows 'check operator service' and runs fine in second slot. Tried calling Customer care on[protected], but the call was put on hold all three times and got auto disconnected after 3minutes.
An email was also sent at [protected]@lavainternational.in, but no reply.
The company should look on these matters of the customers
Please help me with these problems.
Yours truly
Yaseen Gigani
Gurgaon-122001
Mobile - [protected]
[protected]

MOST BOGUS LAVA B8 PHONE AND ITS SERVICE -

NEVER NEVER PURCHASE ANY MOBILE HAND SET OF LAVA COMPANY

23-Aug-11

Dear Sir,

Please note that Work Order no: LIN [protected] dtd.13-Aug-11 ( updated on 16-Aug-11). I handed over my hand set on 13-Aug-11 and till date the same could not be repaired at N.J.Telecom - Authorised Service Centre - Kandivali - West - Mumbai.

I am enough harressed by Service of LAVA . I am getting all wrong answers. Now a days mobile is very essential requirement and within 10 days - Authorised Service Center could not repair thats a great shamful for such Comapny.

Look in the matter and atleast care for customer,

Reply per return,

Kalpesh Vora
[protected]





On Wed, Aug 17, 2011 at 1:03 PM, Lava Care <[protected]@lavainternational.in> wrote:

Dear Mr. Kalpes
- Hide quoted text -
Greetings from LAVA!! Thanks for mailing to us. This is in reference to your query which you have mailed to us. This is to request you to please provide us with the Work Order No. (W.O. No.) of the complaint which you have registered at our Service Center or if you have not registered a complaint please visit any of our Service Center and ask them to make a Job Sheet against your complaint. The Work Order No. (W.O. No.) is mentioned on the Job Sheet. For your reference I am attaching the list of LAVA Service Centers, please visit any one of them which you find convenient from your place. Please feel free to write to us or call us in case of any type of query. Thanks and Regards,LAVA CARE[protected] From: Kalpesh S Vora [mailto:[protected]@gmail.com]
Sent: Tuesday, August 16, 2011 4:54 PM
To: [protected]@lavainternational.in
Subject: Faulty Circuit of Lava B8 Email : [protected]@gmail.com
Name : Kalpesh S Vora
Country :india
Phone : +91-[protected]
Query :I purchased Lava Hand Seat B8 from Rajkot in Jan 11 and within 7 months Circuit failed . Also Off KEY came out and I handed over my Cell for Repairing to Mumbai. I leant that parts are not avilable and from Chennai that parts will be desaptch - this will require 8-10 days. I experianced very bad , now a days so long time for Spares- no body can wait , I feel this is a harrasement of purchaser of LAVA mobile. Please look in the matter and arrange to do needful,Thanking you,best regards,Kalpesh

Dear Sir,

I brought a Lava A 10 Mobile handset from Paulson Electronics, Nalagarh wide bill No. 738 dated 24.03.11. but after two months I face a problem with touch of this set. I complaint this problem to M/s Paulson Electronics they suggest me Monu Computer & Mobiles near Micro Turner Dhaman Complex, Jharmajri, Baddi Distt- Solan (HP). Mob:-[protected]. i sent this set to them for repairing on 10.07.11. but there is no result till date.i make calls so many time to them but no satisfied response from them. now i am frustrated. can you suggest me what should i do.

thanking you

i was not able to make calls with my lava b8 and i submitted it to lava care and all i got was dates and dates and dates and i got it after more than a months time but it dint even last for even a day and again showed the same problem so again submission of my cell and a month has passed and still i have not received my cell!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

i have lodged a complaint in your Jammu service centre last week for repair/replacement of the touch screen of lava A10 black, imei no: [protected]&20 , purchased around 08 months back [dec2010]. my complaint number is 319, dated:-19th july 2011. the service centre is non-committal and has failed to rectify the error in the system. their replies are confusing. neither are they returning it nor repairing it.
Kindly look into the matter ASAP. my handset is under warranty period.

I have bought Lava M23 mobile but after 1 month both battery backup is very low(too bad).But other thinks regarding this mobile is good.

SERVICE CENTRE IS NOT RESPONDING FOR THE WARRANTY SERVICE

Hi,

This is Anil Sherkar from pune. I bought LAVA A10 Two months before and now I am getting problem in my Touch Screen (it’s not working).
So I given this mobile to the service center available in pune on 18th June 2011, but still it is pending from service center.
I visited there 3 -4 times but no response from those people. They always says that it will take more days to repair.
Last time they said that you will have to wait for 25 days more.


Is it okey…….????

What u think , can somebody can manage without mobile for more than a month just because of service center problem.

One thing more , I called to your customer care at Noida but they want the WO order no.

There is a one more conflict between service center and us. That they provided only Job Sheet no. and there is no computerized receipt and work order I got from service center .

Can I expect for a reply from your side as a responsible representative of a brand name company LAVA ? Service center Details are as follows.

326, Shop No. 23, 24, Ashok Vijay Complex, M G Road
Pune, Maharashtra 411001
[protected]


Hope for a reply at least on call.


Thanks and regards,

Anil Sherkar ([protected], [protected])

I purchased Lava A10 mobile from Mobile Plaza Shp No. 25, Shiv Market Gur Mandi,Ludhiana on[protected] vide bill no: 15. During first week of April 2011, the touch screen stopped working. It was duly complained to lava care, noida, and was told to submit the phone in question at the service centre of M/S Arora Comm. in VPO Barotiwala Tehsil Baddi Distt Solan (HP). He Said this is not a Company Care center. Visit the Company Care Center to Solve ur Problem. I am so suffer with Lava Mobile. It is therefore requested to you that in favour of justice to the suffering customer please look into the matter and do the needful

LAVA produced its Wifi enabled Handset LAVA B8 in market, but Wifi function is just for advertisement only. Wifi doesn't work and if you want help from company, would not get any reply of email/call.
I have committed a mistake of purchasing Lava B8.
So please avoid Lava.
Thanking you.
Sanjay Kumar Garg
Mobile [protected]
Gajraula PIN 244235
Uttar Pradesh