Lenovo Complaints & Reviews

I have bought a lenovo laptop 3000 N 100 and here are the issues that i had faced.
1. There was a problem playing Music /Video from the Drive while i copy some data across the drives, I reached the IBM service center they said i have to reinstall the OS. But i was able to get the issue resolved with just few mouse clicks. This shows how technically good they are.

2. As usual the battery dies just few months before the warrenty could go and got a new battery replaced and that also died even before a year could complete. So this is the quality of the product supplied by lenovo. i have sent a email to smcindia where i have not received a reply till date. Useless Cutomer care, Hate calling it Care they dont care.

3. Now that my battery was down one day there was not display and the BIOS would not come up. walked up to the service centre and i know about the warranty stuff they would say. So i agreed to pay for the COMPLETE HARDWARE DIAGNOSTICS for the laptop to tell me what was the problem.Rs1600 approx.

I have got an email from them saying replace motherboard and the issue will be resolved. What a great diagnostics ? And i spoke to the engineer and he said they do a part level diagnostics so i dont know why the recepetionist called it a complete hardware diagnostics ?

Replacing the motherboard isnt an answer. I had asked what was the problem in motherboard he said he will not do that. and the charge for giving me this stupid suggestion of replacing my motherboard was 1600rs.

I would say this Lenovo 3000 N 100 is a cheap quality product from lenovo and it shouldbe banned. Also complete hardware diagnostics cheat by the IBM service centers should be strictly informed to all pubilc and save from from getting into this kind of stupid diagnostics.

So u pay money and get a cheap product, and again u pay money for diagnostics and get nothing.

Best part was the replacement of that mother board was approx 30k where my laptop cost was nearly 35k.

I WILL NOT RECOMMEND LENOVO AS A QUALITY PRODUCT AT ANY POINT OF TIME IN MY LIFE.

sir/madam
I bought a lenovo Y-510 series laptop (product model[protected]Q and serial no. ME-15025) on date-- 23 june 2008 at 7:26:03 pm (i have attached copy of invoice with this mail)
from S.A.Infosys, plot no.-6, 1st floor, sahid nagar, Bhubaneswar, Orissa.

From the very 1st day (i.e. 23 june 2008)at 9:00pm when i reached home happily with my new laptop, unfortunately i discovered that my laptops DVD-ROM is not functioning, not
reading or writing any type of cd/dvd.So i called the Dealer at pnone no.[protected], they told me to come tomorrow with laptop.
I went with my laptop at 3:00 pm, and he told it was minor problem and he returned on same day.

But my problem was not yet over.I had a new series of problems were waiting for me.
After using my laptop for 15 days i started to face driver problems such as volume controll key stopped working, touch pad stopped working, key board was not working.
So i called customer care and they told me to formate my laptop and reload the OS and driver.But after doing that i had still same problem.
so, finally they(customer care) gave me a complain no.--[protected] and told me to submit my laptop at lenovo service centre at bhubaneswar(Wizer tech, gopabandhu sqr.bbsr).


I submitted my laptop on16/10/2008 to the above mentioned office, they kept it for 1 month.after 1 month they called me to collect the laptop as it is repaird.
but when i went there, my laptop was in same condition as it was before.then i checked my laptop there only at service centre, not even a single problem was solved.
Then they told me to submit my laptop for more 2 days.
but i denied, and came back with my defective laptop.
some how i managed it with that persisting problem.


Again after 20 days, i discoverd that my laptop hinge case has started producing cracking sound, and i was not able to open the lid of laptop.later on i found that i was cracked.
I called again C.Care on 5th jan.2009, they gave me CASE no.--L915005Q, and told me to submitt my laptop.
After one and half month that is on 26/02/2009 collecetd my laptop.

Now after two days i.e. on 28/02/2009 i found that my wi-fi is not working, there is very low data trasnfer, internet surfing is very very slow.
And on 1/3/2009 i found that my DVD-ROM switch is not working.not able to eject my dvd.
I called C.Care on 2/3/2009, they gave me a new case no. L932005R, and told to submit the laptop to service centre.

Now i am fed up with this laptop, it is not possible for to go to service centre very frequently since i am a MBBS student, it is not possible to miss my classes .
I have called to C.Care many a times, but never got satisfactory results.

I have decided to complain a case against LENOVO INDIA LTD at consumer court, i have all the documents and proof with me.


NOW, i realized that my 50, 0000 rs went into dustbin, and i have done a great great mistake by chosing lenovo laptop for my studies.
i dont want to see this laptop again in my study table this LAPTOP is a DUPLICATE CHINESE LAPTOP.
plz do me a favour, plz send me a address where i can send my DEFECTIVE laptop back, get my LAPTOP replaced with a ORIGINAL LENOVO LAPTOP.


kindly do look into my matter, i cant manage it anymore,
i am mentally very harassed by this laptop



yours


GAUTAM TRIPAHTY
ROOM no --46
MBBS boys HOSTEL
HI-TECH MEDICAL COLLEGE
PANDARA
RASULGARH
BHUBANESWAR
ORISSA
PIN-751010
MOB---[protected]
[protected]

Dear sir i had bought a Lenovo2049 laptop in 19/05/2008 from ROLEX INFOTECH shope at Asansol (west Bengal).After few days i have problem in the bateryis shortly dischsrge and the adapter is not working. so i complain in the shope and i give the labtop & adapter.he told tha they are send the labtop in custamer care center in kolkata but they are note responding. so i requaste to you please solve my problem and told me what i do? i give you the shop addrase & P.h. no.billow
ROLEX INFOTECH
T.P. MARKET 1st FLOOR 21, G.T. ROAD
ASANSOL - 713301(WEST BENGAL)
P.H. NO[protected].

Give you the labtop detals billow :-
LENOVO[protected]
S/N - EB07585195
S/N - MA - 9AXZV

Please replay it

I leaved in Pilkhuwa district ghaziabad. I purchased a laptop in march 2008. brand name is LENOVO and model idea pad Y[protected]Q the cost of it 52000/- Rs. I facing many problems from the date of purchase. I detect a problem that laptop automatically restart. can not log on window for this i complaint in lenovo care and locked the call for repair it in the date 10 january 2009 but could not repair till now. I am suffering physically financially cause of that. I complaints many Times in lenovo care but not get solution for that. problem case id is L91A00L7

Dear sir,

I have purchaged a Lenovo Laptop on 31st May 2008. Again I have extended its warranty under your 2 yrs warranty extension scheme through your representative of aforeserve, Patna by paying Rs. 5800 in form of cheque ( Which has been cleared in dec'2008 ) on 19th Dec. 2009.

But its a matter of great sorrow that despite of repeated request, no any document has sent to me by your office regarding the same. I have requested to all of you through mail or phone several times, but got no any positive response fromyour end.

Now you are compelling me to go under legal advice for the same if again you are not taking any action to solve my problem.

Thanking you

Amar Kumar
2nd Floor
H/O Sri R.B. Sahay
Chitragupt Marg
New Jakkanpur
PATNA-800 001

MOB. - 91-[protected]

I have purchased the laptop on 22nd December 2008, Got the Finance from Bajaj Finance, It was told that I will get the Copy of Aggrement, Extended Warranty Papers and Insurance papers ( I have pay the extra amount for this ) after 15 days till date ( 58 days passed ) I have not recd the papers.

If any accident happens who I can I get the claim & when should I get the papers.

Ravindra Khichade

sir my bluetooth is not working, please give its solution as earlier as possible

I had posted a complaint on this site about a month back about non delivery of free gifts under diwali double dhamaka scheme. The next day i got a call saying that the goods will be dispatched by the end of Feburary. I have still not recieved the gift!!! Seriously, how long does it take to just send the gifts??? Please just send them because i am tired of waiting. I would have rather bought those items way back instead of waiting for around 3 months.
PLEASE DO SOMETHING. PLEASE.

i am sunil kumar choubey purchased laptop from bhavyaji computers, near neelam chowk, faridabad, haryana and found today that my windows is pirated and need quick solution to the fraud done by lenovo.
with regards
sunil kumar choubey
ph no:[protected]

Dear Sir
We have purchase a Lenovo Laptop Y500 in july 2007. I have a problem in my CD/DVD RW.The CD/DVD Rw read only original CD/DVD like Windows Vista, Lens Cleaner. I try to Clean that lens and contact to the dealer of Lenovo in Sikar(Rajasthan).But No Response.
Please Solve my problem as soon as possible by email.
Thanking You
Your's Faithfully
Name-Mahaveer Prasad Soni
Sikar
Mobile-[protected]
email- er.[protected]@gmail.com

from last one week i m contacing lenovo service center, till now no one has come to check my desktop.my desktop is under warranty.today i was on half day leave and was waiting for people to come at my place.from the morning they are making fool of me.what should i do now?

Dear sir,
I had purchase a lenovo pc on diwali from "DEEPAK SALES 1st C ROAD SARDARPURA, JODHPUR"
Our cabinet make too much noise when we boot (start) the computer. But It should not make noise. Sir when we contact our dealer he just did nothing. he just said that this none of his matter. we should talk to lenovo service centre. They told us that they will send an engineer to solve this probelem
but they don't send any person to check this problem.
sir please guide us what we can do for this?

Sir/Madam
The Lenovo laptop has been purchased under the offer declared by company but the offers have not been sent even after four months have passed.
This is a betrayal of the company and the private agency i.e.Channel Technologies A-74, Sector : 2 Noida (UP) has not been able to provide services to the customer.
Many telephonic enquiries have been made but false assurances are being given.
The details follow the letter.
Needful action against the defaulters is requested.

Thank you
Pawan Sharma
[protected]
[protected]


Sr.

no.
Details -Description

01
Brand Name
Lenovo-Laptop

02
Model no.
M-775868Q

03
Serial no.
ME-20962

59013964ABQ0077880

04
Purchase Details
From:

SIMCO COMPUTER SYSTEMS

H.O.: 38/3-S, Friends Centre,

Sanjay Place Agra(UP)

05
Cash invoice & Date
Cash invoice no.420

Dated : 27.10.2008

Amount of the bill: Rs. 42150/-

06
Redemption No. for Registering

Diwali Double Deal
RED[protected].

Offers Selected:

1. Canon Colour Printer

2. Titan Watch : Fast Track

07
Details of the Customer
Pawan Kumar Sharma

S/O Sh. A.C.Sharma, PGT English

Jawahar Navodaya Vidyalaya

Bhogaon Distt. Mainpuri (UP)

PIN: 205262

Contact Ph. i) [protected] ii) [protected]

Email: pawan.[protected]@gmail.com

Email: [protected]@gmail.com



08
Date of posting the Documents to

Channel Technologies

A-74, Sector : 2, Noida (UP)
Registered letter no. SP EU[protected]IN

Dated: 31.10.2008

09
Other informations:
The concerned agencies i.e.

1. Channel Technologies, A-74, Sector : 2, Noida (UP)

2. SIMCO COMPUTER SYSTEMS, H.O.: 38/3-S, Friends Centre, Sanjay Place Agra(UP)

3. Lenovo Care at ph.no. [protected]

Have been requested to see the matter and help the customer but the similar and professional pet words –'we are on the job. You will receive the offer very shortly.' Are being spoken.

10
No items of the offer have been received by the customer till date even after 4 months of purchase..

It seems t he Diwali Offer has been converted into Holy offer to befool the customer.

This is a clear cut violation of the consumer rights and is proving to be an act of cheating with customer.

Sir/Madam,
I have purchased a Desktop pc from a dealer in Jammu during Diwali, as there is a special offer for buying the PC during diwali .As per the lenovo i would be entitle for free gifts(worth about 4000). after buying the PC i have registered for the gifts by the dealer at website channel-technologies.com, which is an outsource firm of lenovo to supply the gifts. As per the dealer statement i will be intimated at my email id regarding where i have to send the xerox copies of Receipt and orignal cutting of the PC packaging box serial no. till now i have not got any gift from lenovo. When consulted to dealer he told that channel technology is the wholesole authority to distribute gifts. when consulted with channel technologies they refused as the orignal Serial no and xerox receipt not received.they mailed me to consult lenovo further.when consulted with lenovo they refused to talk at this matter saying that u have to read the privacy statement before registering ur PC for gifts.
Can i consider the matter to takeup in consumer court.pls guide me

Dear Sir,

This is to draw your kind attention to the fact that I am undergoing a lot of sufferings after purchasing a Lenovo laptop. I had to repair it 7 times in less than a year. In the last case they promised to replace my laptop if it again malfunctions, but now as expected shying away from it, since, I don’t have a written prove. I am giving you all the case-IDs, which will show that almost all hardware parts have been replaced, specially Optical Disc Drive(ODD) which cripples the machine . In spite of that at present my ODD, speaker & a key is not working.

CASE-IDs ISSUE
L8CUO11T ODD not working.
L8C100XT ODD not working.
L8BJ0073 ODD + LEFT CLICK + F KEY not working.
L8C100XO ODD not working.
[protected] ODD not working.
[protected] ODD + SPEAKER + Woofer not working
[protected] ODD not working.

Machine Details : 160GB Hard Disk : Memory – 1024M: CPU- Intel T5300 1.73G

Machine Model Type : LENOVO 3000 Y500 T5300W51024160PiVCW3b77614EQ
Model No – 59011716.

Serial Number : EB07146026

Please help me at the earliest as just 1 month of my warranty remains & they are waiting for the same.

Regards,
Prasenjit Chakraborty.
CSIR-JRF.
IICB, Kolkata.

My Lenovo Y500 series is having a problem in CD DVD Rw, my notebook is is just 2 - years older. it is making so much of noise after inserting dvd or CD And also not reading CD, s just show blank on the drive.

whats the problem i dont know

I have been facing serious issues in my laptop(lenovo 7757 82Q). Earlier it was the speakers stopped working, then the DVD drive dint work. i have got this DVD drive replaced three to fou times. i cant even make a backup of my data. my laptop serial number is MA91N4T. today is the last day before my warranty expires. iam going again to the service centre with the same issue of DVD drive not working.

SIR,

Myself MANOJ KUMAR is really feeling ashamed for writing such mail to such gaint Corporate. After waitin a lot as em also human being so I also have patients & patients also ends at certain limit as mine end.
As now I get rid off for following your process now I need to correspond with u in black n white so that I can get some favorable output & results of my notebook recovery problems & can use it.

Experience with your service

I had visited to your service station which is located at J.O.P PLAZA SECTOR-18 3rd FLOR. NOIDA named INGRAM MICRO. Sinces last four month the day when note book SCREEN LOCK get infected (flap problem loose from right side and gap) .

Hope some one will come forward to solve my problems

Will be eagerly waiting for your prompt favorable reply SO THAT I CAN TAKE SOME FUTHER DECISION ON IT

Thanking you
MANOJ
Case id-L8BKOOPO
MODEL NO.-Y510
CONTACT NO.-[protected]
EMAIL [protected]@GMAIL.COM

Hi,

This is in regards with with Ref code RED[protected] .Purchase date : 26/10/08: Customer name : Suvarna Jawalkar.

Our claim status for a Titan Watch & a Philips Mp3 player was rejected due to a serial number mismatch while online registration.

Due to some confusion the Model number was written instead of the serial number. But we have submitted all the relevant documents which are sufficient to prove the purchase is authentic. Upon contacting your customer center their executive Mr Sharad straightly refused to help in this matter. We had purchased this laptop because of the gifts on offer. We are ready to send them any other proof they may require for the verification.

Since our purchase is genuine & we carry all the proofs we are surely eligible for the gifts.Requesting you to look into the matter. Please help us.

Thanks

Respected sir, I bought LENOVO Y410 SILVER with model no:775788Q, serial no: M A A 8 A 2 N.
At the time of buying dealer didn't give me the operating system CD sir.He has given only drivers and language support CD's.when I asked him he told that consult lenovo company then they will send you, thats why I am mailing you .so I hope that you could kindly send me the operating system CD.thank you sir.
kola nagadharamrao
1st floor, 85D bose pukur road,
kashba,
kolkata-42
m no:[protected].