Lenovo Complaints & Reviews

Hi,
Sir, I have purchaged a lenovo laptop 8BQ - Y410-3000 Series bearing Serieal No.EB08646195 on 16 July, 2008 from Computer N Netsolutions,1st floor,D-163,Savitri Path,Bapu Nagar,Jaipur - Phone No.[protected].At the time of delivery he gave me a packed box without checking to me and saying that all the accessories come with this laptop are in that box.When i opened the box at my home i saw that there was no Driver & Software CD in that box.After that i visited the dealers showroom and asked for the drivers CD.The dealer didn't give any Driver and Software CD to me.I required the said driver CD b'coz after trying many times i could not installed the drivers from any means.so i kindly request you to ask the dealer or any other way to deliver the original Drivers CD to me.I again request you with this hope that right and prompt action will be taken.
thanks.

with regards
[censored]al Jain
117/67,Agarwal Farm,
Mansarovar,Jaipur
Contact No.[protected]

I AM A REGULAR VICTIM OF LENOVO FAULTS -
HARDISK FAILURE IN JUST 16 MONTHS.
MY LAPTOP HAS DOLBY SPEAKERS BUT I CANT HEAR SOUND EVEN WHEN I AM SITTING BESIDE IT.
MY TOUCHPAD IS TOO HARD TO MOVE.
MY WARRANTY IS NOT GETTING EXTENDED OF WHAT REASONS I DONT KNOW.
I DONT HAVE A CLUE WHAT SHOULD I DO WTH MY LAPTOP.I HAVE VISITED SERVICE CENTRE MORE THAN THE MONTHS I HAVE USED IT.
I WANT TO GET THIS LENOVO LAPTOP EXCHANGED ANY HOW.

I bought a Lenovo Y510 series laptop from Croma store on 3rd August 2008. I had also purchased an extended warranty of 2 years along with it. The extended warranty details were included in my invoice and I was not given any further information/document to subtantiate the purchase of extended warranty.

On 25th Aug 2009, I faced a problem in opening the laptop. It was a problem of the hinges and there was a gap when I tried to open the flap. I called Lenovo service centre and they informed me that the merchant (Croma) did not send any details of the extended warranty, hence they will be unable to assist. I then called Croma and they directed me to an 'extended service warranty' toll free number. On calling them, they asked us to walk into a Lenovo Service Centre where it would be repaired. I did as told and reached the centre at Law College Road (very far from where I stay). There, I was informed that they will not be able to help as they did not have any record of the extended warranty. I then went back to Croma where they said they'll contact the extended warranty helpdesk (which was closed on Sunday) tomorrow and then revert. In the meanwhile, they asked us to try the extended warranty helpdesk number again and lodge a complaint with them.

I called them yet again and one resource named Himanshu Udeshi was extremely rude to me and refused to log a complaint saying that this will not be covered under extended warranty. Now I am helpless and dont know whom to go to for help. I have been running from pillar to post for getting my laptop repaired. This despite having had the foresight to purchase extended warranty from the vendor. I am very dissapointed with the kind of customer service Croma is offering and vow never to purchase any product from them going ahead.

Dear SIr,

I have purchased a lenovo laptop. The ODD (DVD drive) was not working right from the delievery. As I am not familiar with the laptop working, after some time, when I tried to play a DVD on it, it was not working and the laptop was throwing the DVD out.

I showed it to the Delear "Croma - HImalaya Mall, Ahmedabad", they said that the warranty period is still "on" and gave me an address lenovo Silver touch Pvt Ltd, Abad. I regestered the complain and handed over the lenovo to them on 19.08.2009. They asked me to inquire after 3-4 days.

Today, as a week is already passed, they are saying that the parts are not available, pl wait for 2-3 days more. I am now getting worried. When they will repair and return to me? I dont know.

I had purchased it only on the basis of the brand name" lenovo" and I was planning to buy 9-10 lenovo for my Office Colleagues. But now I can not afford it, as even a new lenovo can not play my DVD.

Best of India

JITesh BUDdha
[protected]

Poor customer service
poor customer care from lenevo i called up[protected] agent name Asif attended my call, i have given a complaint regarding my ethernet driver connection to LAN, ref id:L98i00UT, very very poor customer care from the agent he had given useless solutions about my query and he dont know what to respond after putting me hold for more than half an hour he asked my personal mobile number so that he refer someone and give me solutions on my query, till now he has failed to answer me.pls do necessary action and sort out the issues because we choose lenevo for its brand and customer care, pls do appoint suitable persons in business to avoid issues and spoil the company name.

Sir
I have purchased my lenovo laptop model no lenovo 3000 y410 serial no. MA-ABRFL on june 2008.I have replaced many times my dvd writer but still it's not working even if extend my warranty it will be of no use only money waste as they have always given me a faulty dvd writer replacement .I have been sucked by this lenovo dvd writer as most of my work remains pending due to this...
pls help pls help me from lenovo...

I am Ujjwal Ghosh currently living at Durgapur want to attract your attention about this problem.I purchased a lenovo y[protected]q notebook on march, 2008.From the beginning my CD-rom does not work properly.every time I submit a complain and they replace it quickly but after some days the problem again arises.I have changed it several times but still can't find a permanent solution.
Can you help me to get me out of this harassment?
I am a B.Tech(IT) student of 3rd year so I don't have so much time to spent for this headache.

Sir, I am Ravi. I have a lenovo laptop (purchased at 2007). When the laptop switch on, again and again display the "windows starting normally" mode. I ask my system engineer to regarding this problem, he told, your laptop hard disk is very week & try to change. what can i do sir. Please help me. Thank U.

Dear Sir,

I have purchased a Lenovo Laptop Model No. 25Q Srl.No. EB09344380 on 05.10.2008. Due to non working of Laptop LCD CD Drive, I have contacted Lenovo's Delhi Hd. Office they have advised me to contact Khargpur Service Center along with Service No. L97F005E. Accordingly I approached to KGP service centre, After checking at service centre the service engineer had told me that, I have conveyed this message to Delhi Hq.regarding replacement of LCD. After receipt of the same from Delhi the LCD will be replaced. Now already one month has been passed but my Laptop has not been repaired till date. Early action in this regard is highly solicited.
Thanking you,
Yours sincerely,
D.G.Behera

I am using lenovo laptop Y500. It is unable to read CDs or DVDs properly. It ask me to format that disc, which is already has data. Also it shows that cd is empty. Also I cannot write DVD. my blank DVD got corrupted at the end. Powerlink software has max 8x speed. Is this a problem. Can anybosy provide me the solution. I am very unhappy with this.

i have purchased the above product from SIMCO COMPUTERS, Agra (U.P.) on 21.06.2008. there was a scheme for three years warranty on this product.Registration for the scheme was done via email and registration code RED [protected] was given. Till now i have not received any paper regarding the extented warranty.

Respected Sir,

I brought a Lenovo 57Q on 31st of March'09.The problems is in my battery, the battery showing me 2.40hrs but it's comes for 1.15hrs only. regarding this I have spoken to the dealer where I was purchased (Well win Computers, jayanti Bazar, M I Road Jaipur 302 001).

They are asked me to go for Lenovo service center. at Lenovo service people gave me a toll free number to contact the customer care center.[protected]. But the problem is I'm not able to reach the cust.. care cont.. num. still now I haven't got the solution for my Battery problem.

Tel me what is a solution to solve my problem?

AM REALLY SCAD ABOUT THE MY SYSTEM...

Dear Sir,

I am a permanently resedenced in KAPURTHALA (PUNJAB)INDIA
Sir, I had purchased a lenovo laptop 3000 Y410 S/r no.EB07887142 on 24 april 2008 With the coustomar name : DILRAJ KAUR(my mother). From ITJ retails Pvt. Ltd. at KAPURTHALA(punjab)..
Sir, i had a problem that my DVD W/R was not working soi told ITJ retails Pvt. Ltd. at KAPURTHALA(punjab) to replace the same as they had given me the gurieny for 1year so, they sucessfully replased it in the april 2009 & gurienty period expires on 24 april 2009. but the DVD W/R as they had replased has again stop working... so i again went to the ITJ retails Pvt. Ltd. at KAPURTHALA(punjab) to tell that my DVD W/R as you have replased has stop working to talk them that what can i do know but i found the shop closed, till know for last 1month the shop has been closed...
Sir, i agree that my gurienty period was expired but Sir the item(DVD W/R) has to be replased again...
Sir i tink that the gurienty period of mine's laptop was going to end so the company replased me a bad DVD W/R to earn money again..
Sir i want to replace my DVD W/R .As I am a Student of BCA... SO, Sir i need all my drives of my laptop should run good to perform good at my field...
Kindly sir act upon my request... AND sir kindly issue me a complent number ...

I SHALL BE VERY THANK FULL TO YOU FOR THIS ACT OF KINDNESS...

REGARDS:
PANWINDER PAL SINGH
MOB:+[protected]

my name is vivek malviya
iam owner of lenovo laptop
serial no:EB10001028
MODELNO: 415238Q
MAKCAC7K
MY REFRENCE ID IS:L918002J
DATE OF PURCHASE IS 7/JAN/09
MY NEW CONTACT NO IS[protected]
ADDRESS c/o RAJESH KUMAR MALVIYA
KUNWARGANJ GAYANPUR
BHADOHI, UTTAR PRADESH


FROM PAST 45 DYS APROX
MY TOUCH PAD IS NOT WORKING I HAVE RESTERD MY CASE ON 11/JUNE/2009 TO
NATRAJ ENG SERVICS DHERADUN THET KEPT MY LAPTOP 4 15 DAYS AND TOLD ME
TOUCH PAD HAVE TO BE REPLACED BUT PART WAS NOT AVALABLE TO THEM
THEREFORE I TRANSFERD MY CASE TO REDINTON VARNASI ON 25/JUNE/2009
FWITH CASE id :L96P005U TILL NOW PART IS NOT AVAILABLE SO I AM FED OF
THIS SO KINDLY MAKE MY PART AVAILABLE OR REPLACE MY MACHINE AS YOUR
PER RULE .ALSO I HAVE NOT GOT K7 ANTIVIRUS KEY AFTER
REGISTRATION.ON17/JAN/09

i hv lenovo y500 machine it has PCI-E slot graphic card that means that the graphic card is not on mother board and can be upgraded but when i called the lenovo support numbers they told my laptop is having graphic card onboard . so why do they mislead their consumers telling PCI-E SLOT DISCRETE GRAPHIC CARD, im really suffering due to this, t should be taken care of

My computer is restarting now and then

Lenovo Dealer and Lenovo service engineer tried a lot to solve the problem but in vain

Lenocare is not ready to replace the computer nor they are responding on phone, my computer is daead and kept in the office as dead presently since 4 months passed away

my income Rs : 500/- per day on DTP is heldup we want to recover both income and new PC replacement immeediately

My computer is under warranty period and still i am not getting replacement

kindly help me out

Thanks

RAvi Kulkarni
Monitors INDIa
cell: [protected]

Hi,

i have an almost 3 months laptop and and its LCD has gone bad. i have got the LCD replaced . well this is what the service center people say and then i again had the same problem within 24 hours of getting my laptop fixed. i went to another service center referred to me by one of Lenovo CC reps. they have got too many of these service centers so that they can cause inconvenience to the customers i guess. I have go t my laptop back the other day from the service center and again the same problem. they say this time they reseated the motherboard and the cables. now i cant take this anymore. its just been three months old and third time in a row the same issue. the technical faculty of Lenovo just doesn't seemed to identify the problem problem and my work is getting affected big time. i need a replacement or my money. i did not spend 40, 000 INR just to check out how many service center Lenovo has got in Delhi Region.
Please help.

Regards,
Amandeep Singh
Cell: +91 [protected]

I have Bought a lenovo laptop from lenovo exclusive store situated at mithkhali six roads on 20/12/2008. After that as per scheam of the company I have fill the on line registration form for sure gift ( 1 year warranty certificate and a Phillips MP3 player ) and sent the all required documents to the Channel Technologies Noida who were looking up this matter by post. I have spend lot of money in contacting all higher level management people of the lenovo. Gujarat Head Mr.Anand Modi ([protected]) Mr Jaydip ([protected]) to banglore and Sent many emails to them but they didnot replyed me properly, every other person is saying different things. please help me in getting my gifts.

When I try to use the NOVO button for auto recovery, I receive a message saying that the partition is different from factory default setting. Can you help me?

Sir, I purchased a lenovo model no.5312-2LQ, S.no.1S53122LQMB25593 on[protected] from Abhinav computers and stationers111, manali house, near Mehndiratta hospital, Ambala city e-mail [protected]@rediff.com.An authorised dealer of your company .The gift item opted by me viz (1)-canon colour inkjet printer bj photoprinter ip1300(2)-powercom ups have not been supplied to me as promised.I made several queries with my dealer as well as customer care of lenovo service on differet dates but by now I have not received any communication to this effect . May I expect earliest responsefrom your part or should I have to proceed further for the redressal of my grievance?