Lenovo Complaints & Reviews

Dear Customer support,

We have complaint the above case id by 22nd - Till now, no info.

When we check with service person, they are confirming that still spare not recd - This is really annoying.

When a spare cannot be delivered then why lenova is selling the product - Pls make sure that this is taken care immediately.

Have spoken to all concerns - nothing is happening.

Awaiting yours date & time at the earliest delivery.

Thanks.

Thanks & Best regards,
RAO, GR / MAA FS-Q
Asst. Manager
Data Quality & IT Support


Kuehne + Nagel Pvt. LTD.
No. 59, Target Center
Sterling Road
Chennai 600 034
Tamilnadu, India

Ph. ++[protected]
Fax. ++[protected]

E-mail: gr.[protected]@kuehne-nagel.com
Web : http://www.kn-portal.com

I purchased a Lenovo Ideapad S10 laptop on 29th july 2009 from M/s Itantra, New Kantharaj urs rd mysore. The laptop is ok.but the manual does not give any detail about the battery operating time, standby time etc.I have been trying to contact their toll free no[protected] for a month now.that number and the other delhi number are always engaged.I am alarmed seeing the number of complaints on Lenovo laptops.what is the use of giving a toll free no which cannot be accessed?has anyone with lenovo laptops have experienced similar problems?

Hello sir,
Iam ashok from marthandam in kanyakumari district(india),i bought a Lenovo desktop (family name “IDEACENTER”),on 10/10/2008,my problem is they wont give me the license for dos also they removed the windows key label behind the cpu,On that day[protected] they installed windows xp(cracked version)dos in my system,i was not aware of this things at those days,when i updated the xp last month it blocked my windows access and shows message ”dos is not genuine and update your license” ,then i came to know that it is a cracked version xp by one of my frined(computer science engineer)
I give complaint to my dealer regarding the problem but they are not giving any responsible answer ...... also there interaction is not good with the customers and said you have to pay 6000rs for the license key.... no labours came yet for service too.......

My request is please provide me the license key for the desktop of below details, also ask the dealer to interact properly and ask them to pay penalty to company,for damaging your company reputation.

Thank you
Desktop details

PERSONAL COMPUTER

MODEL:53131BQ

MACHINE TYPE:57068310

PRODUCT FAMILY: IDEACENTERK210

(4L) ORGIN: IN

(1S) M/T-MODEL S/N:1S53131BQMB04935

LCD moniter s/n:3MO[protected]

MANUFACTURING ORDER #:MBNX18624007

SERIAL NO:MB04935

PRO NO:53131BQ

Details in bill

Bill no:9845

Date of purchase:[protected]


Dealer details

ELLIPSE TECHNOLOGIES PVT.LTD
#5,FIRST FLOOR,CSI SHOPPING COMPLEX,
MARTHANDAM-629165,TAMILNADU,INDIA
PHONE NO:[protected], 270998,271998,274998
MOBILE NO:[protected] [protected],[protected]


I attached few photos as proof and for your clearance.....

NO ANY RESPONCE IS GIVEN AFTER PURCHASE LENOVO PRODUCT

Date 01/10/09

I was submited my notebook on 21/09/09 your service centre at Ahmedabad details are as under.
Name : Vinodkumar P Jethva
Mob. No.[protected]

Date of Purchase :14/02/09

Notebook no.Y[protected]
(Complaint No.) /Case No.L99L00V2 (at India)

As per talk with Mr.Kirti, Service centre, Ahmedabad, I want following information in details
1) Why my notebook is not covered under warranty ?
2) Which part are not repaired by your company under warranty.
3) Why service centre is not given into written that my notebook is not repaired under warranty.
4) Send photograph of damage part of my notebook
5) Reason of not repairing of my notebook if i already agree to pay reparing charges to your service centre.
6) Details of required repairing of my notebook.

Thanking you,

Vinodkumar P Jethva

I am having a Lenovo desktop in which a problem occurs in August that it hangs when i am working on it continuously nearly for an hour or so. then i have to restart it again. After discussing a lot with Lenovo customer care department they told me to completely formatted my PC & then reinstall the OS. After doing so on 3rd of Sep 2009 my issue regarding hanging will not resolve. So on 7th Sep. 2009 i register a complaint regarding this problem & got the complaint no. L997006D. On very next day Lenovo service engineer took my PC to Lenovo service center & kept it there for next 5days. & then return me back & told me that they give the indent for the MOTHERBOARD on 13th Sep. 2009. & it will be changed by 16th Sep. 2009 or max. up to 18th Sep 2009. But till 23rd Sep. 2009 i am not able to get any satisfactory answer from Lenovo service center every time i call them. Then decided to visit Lenovo Service center on 23rd Sep. 2009. Then they assured me it will be changed by 24th Sep. 2009 as Lenovo is not able to provide them the new part. Still the part is changed on 25th Sep. 2009. & Motherboard give to me is Old as well as Faulty. So i request Lenovo to return my Motherboard if Lenovo is not able to provide me a new motherboard. today is 1st Oct. 2009 (nearly 25 days) they are not providing me my motherboard or new motherboard. It causes me a lots of problem & i have to go to Cybercafe to do my work.. Please help me...

Respected sir,

I have buy lenovo desktop PC in last year nov.08.but it is not work proper.but also i HAVE PURCHASE THREE YEAR EXTRA warranty.after that companys enggi. come to my home they say that u lost ur data.so i now what i done in this case because i did not satiesfay with this company and also his product with his termscondition.
Pls give me right way
(I ALSO WANT THAT IF COMPANY GIVE ME NEW PC I DEFINATLY PAY SOME MORE MONEY ON THAT)

THANKING YOU

I WAS TOLD THAT I WI LL GET FREE ANTIVIRUS SUBSCRIPTION FOR ONE YEAR
WHICH I HAVE NOT RECEIVED THE SAME
MY MODEL NO 2949 (Lenovo)G450
MO NO CB09071604
Serial no CBQ0200432
You are requested to guide me immediately for the same and send the same
This was purchased from Data care corporation Pune
Pl do the Needful

Dear Sir,
This is vide my Reference code number REDA [protected] for the Lenovo product which i purchased on 4 th May , 2009. As per their instruction, I have already sent all the required documents(as mentioned below) by registry post for availing the free gifts. Kindly note that i had sent the documents in may itself.But i have not yet received any of these gifts .

Sir, Inspite of several mails, i have no status about my free gift , Antivirus and 3900 Rs. D. D. in the name of Offbit Marketing. Kindly look into the matter. If atall I am not answered regarding the above
I will fill case against the company in consumer court along with the group of customers like me associated with me.
Regards,

Dhane Rupesh.
[protected]

dear sir,
i purchased a laptop of lenovo with this there was a offer of k 7 antivirus software free with this so for this it has to be register with lenovo site so i did the same and registered myself with the site and i got confirmation mail that u will be getting ur copy of k7 antivirus software within 15 days but its almost 2 months passed away nothing has been recd. as i complaint to k7 antivirus but they said u will be surely getting ur copy of antivirus the next day as we wiil send u license key to ur mail so i checked the mail very next day and the result was same, as there was no such mail from k7 antivirus company also, so can u help me get rid of the situation,for this i shall be very thankful to you
pawan

Reference ID:L99BOO32
Model No.:Lenovo N/B Y[protected]Q
Sr.No.:EB08456079
This is to let u know whn i happen to start my Laptop at times the screen turns Blank with cursor at times n sumtimes evn nt that..Whn put off doesnt get off,hav 2 get the Battery removed n doin this 4 couple of times..Also hang in Between the usage..Also the screen going White..N jus 2 days Back the screen turned Blue which is Dangerous sign I suppose..Need assistance of servicin my Laptop soon as it is within the warranty period and also wud like to avoid the Future expenses if this problems are not solved in time..Kindly reply 2 it soon..I hav provid u wid my Email id.Im sending u the scanned copy of my Lappy's Bil whch wud signify my Buyin Date and hence its servicin 4m U ppl wid no Charge.

Hi,
Sir, I have purchaged a lenovo laptop 8BQ - Y410-3000 Series bearing Serieal No.EB08646195 on 16 July, 2008 from Computer N Netsolutions,1st floor,D-163,Savitri Path,Bapu Nagar,Jaipur - Phone No.[protected].At the time of delivery he gave me a packed box without checking to me and saying that all the accessories come with this laptop are in that box.When i opened the box at my home i saw that there was no Driver & Software CD in that box.After that i visited the dealers showroom and asked for the drivers CD.The dealer didn't give any Driver and Software CD to me.I required the said driver CD b'coz after trying many times i could not installed the drivers from any means.so i kindly request you to ask the dealer or any other way to deliver the original Drivers CD to me.I again request you with this hope that right and prompt action will be taken.
thanks.

with regards
[censored]al Jain
117/67,Agarwal Farm,
Mansarovar,Jaipur
Contact No.[protected]

I AM A REGULAR VICTIM OF LENOVO FAULTS -
HARDISK FAILURE IN JUST 16 MONTHS.
MY LAPTOP HAS DOLBY SPEAKERS BUT I CANT HEAR SOUND EVEN WHEN I AM SITTING BESIDE IT.
MY TOUCHPAD IS TOO HARD TO MOVE.
MY WARRANTY IS NOT GETTING EXTENDED OF WHAT REASONS I DONT KNOW.
I DONT HAVE A CLUE WHAT SHOULD I DO WTH MY LAPTOP.I HAVE VISITED SERVICE CENTRE MORE THAN THE MONTHS I HAVE USED IT.
I WANT TO GET THIS LENOVO LAPTOP EXCHANGED ANY HOW.

I bought a Lenovo Y510 series laptop from Croma store on 3rd August 2008. I had also purchased an extended warranty of 2 years along with it. The extended warranty details were included in my invoice and I was not given any further information/document to subtantiate the purchase of extended warranty.

On 25th Aug 2009, I faced a problem in opening the laptop. It was a problem of the hinges and there was a gap when I tried to open the flap. I called Lenovo service centre and they informed me that the merchant (Croma) did not send any details of the extended warranty, hence they will be unable to assist. I then called Croma and they directed me to an 'extended service warranty' toll free number. On calling them, they asked us to walk into a Lenovo Service Centre where it would be repaired. I did as told and reached the centre at Law College Road (very far from where I stay). There, I was informed that they will not be able to help as they did not have any record of the extended warranty. I then went back to Croma where they said they'll contact the extended warranty helpdesk (which was closed on Sunday) tomorrow and then revert. In the meanwhile, they asked us to try the extended warranty helpdesk number again and lodge a complaint with them.

I called them yet again and one resource named Himanshu Udeshi was extremely rude to me and refused to log a complaint saying that this will not be covered under extended warranty. Now I am helpless and dont know whom to go to for help. I have been running from pillar to post for getting my laptop repaired. This despite having had the foresight to purchase extended warranty from the vendor. I am very dissapointed with the kind of customer service Croma is offering and vow never to purchase any product from them going ahead.

Dear SIr,

I have purchased a lenovo laptop. The ODD (DVD drive) was not working right from the delievery. As I am not familiar with the laptop working, after some time, when I tried to play a DVD on it, it was not working and the laptop was throwing the DVD out.

I showed it to the Delear "Croma - HImalaya Mall, Ahmedabad", they said that the warranty period is still "on" and gave me an address lenovo Silver touch Pvt Ltd, Abad. I regestered the complain and handed over the lenovo to them on 19.08.2009. They asked me to inquire after 3-4 days.

Today, as a week is already passed, they are saying that the parts are not available, pl wait for 2-3 days more. I am now getting worried. When they will repair and return to me? I dont know.

I had purchased it only on the basis of the brand name" lenovo" and I was planning to buy 9-10 lenovo for my Office Colleagues. But now I can not afford it, as even a new lenovo can not play my DVD.

Best of India

JITesh BUDdha
[protected]

Poor customer service
poor customer care from lenevo i called up[protected] agent name Asif attended my call, i have given a complaint regarding my ethernet driver connection to LAN, ref id:L98i00UT, very very poor customer care from the agent he had given useless solutions about my query and he dont know what to respond after putting me hold for more than half an hour he asked my personal mobile number so that he refer someone and give me solutions on my query, till now he has failed to answer me.pls do necessary action and sort out the issues because we choose lenevo for its brand and customer care, pls do appoint suitable persons in business to avoid issues and spoil the company name.

Sir
I have purchased my lenovo laptop model no lenovo 3000 y410 serial no. MA-ABRFL on june 2008.I have replaced many times my dvd writer but still it's not working even if extend my warranty it will be of no use only money waste as they have always given me a faulty dvd writer replacement .I have been sucked by this lenovo dvd writer as most of my work remains pending due to this...
pls help pls help me from lenovo...

I am Ujjwal Ghosh currently living at Durgapur want to attract your attention about this problem.I purchased a lenovo y[protected]q notebook on march, 2008.From the beginning my CD-rom does not work properly.every time I submit a complain and they replace it quickly but after some days the problem again arises.I have changed it several times but still can't find a permanent solution.
Can you help me to get me out of this harassment?
I am a B.Tech(IT) student of 3rd year so I don't have so much time to spent for this headache.

Sir, I am Ravi. I have a lenovo laptop (purchased at 2007). When the laptop switch on, again and again display the "windows starting normally" mode. I ask my system engineer to regarding this problem, he told, your laptop hard disk is very week & try to change. what can i do sir. Please help me. Thank U.

Dear Sir,

I have purchased a Lenovo Laptop Model No. 25Q Srl.No. EB09344380 on 05.10.2008. Due to non working of Laptop LCD CD Drive, I have contacted Lenovo's Delhi Hd. Office they have advised me to contact Khargpur Service Center along with Service No. L97F005E. Accordingly I approached to KGP service centre, After checking at service centre the service engineer had told me that, I have conveyed this message to Delhi Hq.regarding replacement of LCD. After receipt of the same from Delhi the LCD will be replaced. Now already one month has been passed but my Laptop has not been repaired till date. Early action in this regard is highly solicited.
Thanking you,
Yours sincerely,
D.G.Behera

I am using lenovo laptop Y500. It is unable to read CDs or DVDs properly. It ask me to format that disc, which is already has data. Also it shows that cd is empty. Also I cannot write DVD. my blank DVD got corrupted at the end. Powerlink software has max 8x speed. Is this a problem. Can anybosy provide me the solution. I am very unhappy with this.