Lenovo Complaints & Reviews

i am suneel singh. i bought a lenovo laptop on 27/12/2012 from om computeronics gonda. invoice no. is 154 book no. 02 my laptop charger is not working from 15/04/2013. so i want to replace my charger .plz help me thanks&regards.

Suneel Singh
Add. Village Datt Nagar Vishen
Post Bargaon Distt.Gonda U.P.
Pin 271002
Mob. [protected]

I purchased Lenovo adapter at 12 Dec 2012(4 months ago).
It had burst.I complained in customer care regarding my
burst adapter.They give me a ID and said that you kindly mail
on this id([protected]@in.ibm.com).
I mailed at this id they told on reply that" As per the trail
mail,kindly ask your dealer to contact to Neoterics for
all optional part ". I have also sent my purchased bill along with
my mail as an attachment.

please provide me proper solution regarding my adapter.

I bought a Lenovo G580 on 20th of March, Serial Number:WB091992​xx, Initially it was loaded with dos. After reaching home I loaded with windows 7 and windows xp dual boot. It was having a touchpad issue since it started. Next day itself registered complaint in Lenovo technical support- docket number: [protected].I took the laptop to Caddons Service centre next to Caddons from where I bought this laptop. The worst customer service I've experienced ever. The Asst. Mgr-Service Rahul said laptop will get replaced within a weeks time. But its been over 2 weeks since I bought my laptop, and coz of this issue am still not willing to load my office programs into it. I need a complete replacement for this manufacturing defect. I called up Lenovo Technical Support, Lencare and Lenovo Customer Care, for more than 17 times, and all were diverting calls to each other, without a resolution, even tried contacting [protected]@lenovo.com (promised reply in ad in Lenovo Website, but a bogus id in reality, where no response so far). . Each time I contact Customer Care or Technical Support or Service Centre they are redirecting to each other, Last week when I called Technical Support, that executive was telling that part which is failing is not available in India and need to be imported. Actually it was an Unopened box item and it was a faulty piece and why should I wait almost a month to solve this. I definitely don't want this serviced, I need either replacement or money back, I'll go for some other brand laptop with at least better service and support other than LENOVO .I had a call from Lenovo Warranty department, stating replacement is done from pop department only. I ve been behind this for over 2 weeks, lost of money, energy and work.I have been re-routing to all toll-free numbers since 22nd March .Is this Lenovo's worldwide support service for providing a customer with a defective laptop and making​ the process​ lag for over 2 weeks time? I Seek Justice, if this is the value they give to customers they should definitely stop operations in India.
Numbers I've contacted So far:
[protected]
[protected]
[protected] (Rahul, Caddons)
[protected]Caddons)
[protected]
[protected]
[protected]
[protected]

I bought a Z series ideapad Lenovo Laptop on 1st April 2013 through cash payment of 44,500 Rs from Lenovo store (Udbhav Info solutions Pvt Ltd.) at Mahagun Metro Mall Vaishali.Sale person at store provided me a acknowledement reciept on the day but didnot gave me the original puchase bill at that time ,he said that tomorrow he will send me bill via email due to some server (technical billing issue). But I didn't recieved any bill from their side on the next day i.e on 2nd april.
So called on 2 nd april and he said that he will give it next day.
On 5th of april I called again in the morning he said that he will send it today ...but didnt recieved it till afternoon. called again at store and another person recieved the call and said that guy is busy with some customer. Called to their headoffice on number [protected] and the lady said that there is some year end closing issue and some issue with their billing system and told me that at this time they can provide me bill for date 31 March 2013. I refused to take that. further she said that they can avail me the bill on monday 8th april.

Called to Lenovo customer care at toll free number[protected]/90 and let them know the issue.but they also not gave me the complaint number and the guys said that they will escalate it to their supervisor and supervisor will talk to their business partner..No proper response from Lenovo India customer care and gave me the Lenovo Registered office number [protected] at Bangalore, called at bangalore RO and they route me to the technical tollfree number. They all are confusing customer and not giving the resolution...

Consumer Care please help me to get the bill

Vishal Gupta
[protected]

Sir,my name is rahul kumar jha and am
student i am from darbhanga
bihar! Sir i nid your help regarding my
case sir,i purchased a new
laptop and just after bringing home to
the laptop i recharged my laptop but it's battery was not working
and was dead,and the battery
is pre-installed in the laptop with screw
so i complain to
company and then enginer
camed,and he said that the battery is dead!He said that for changing the
battery we have to open the
laptop,so i decided for doa,replacement
but your company is saying
that battery problem does not come
under doa,so they will not replace my machine,they will just replace my
battery,and i dont want to open
my newly purchased laptop bcoz laptop
and battery are one unit,so
please sir help me out,,and give me a
proper solution complain id no:RE[protected]
date of complain login:16th feb2013
date of purchase of
laptop:13thfeb2013
contact
no:[protected]

Dear Sir,

I bought a Lenovo Ideapad A2107 on Feb 8th, 2013. On Mar 12, 2013, I was not being able to switch it on. I immediately callled up Lenovo support and got a complaint number and took the tablet to the service center. The service center is Hi-Tech Informatics, Near Manipal Hospital, Old Airport Road. There, one of the technicians checked the tablet and told me that they will diagnose and inform me on the same day regarding the problem. But they did not call me. On calling them the nest day, they said that the motherboard had crashed and they needed 3 days to replace it. On calling on Saturday, they informed that they had not yet received the motherboard. On calling Lenovo support again, they said they are taking up the case and had escalted it and I will receive it by Wednesday. On wednesday, they said they will call me at 12 noon. But they did not. Then, I called again at 1:30 pm and they said, they will call me back at 4 pm, which again they didnt. On callling them at 5:30 pm, they said they will call me tomorrow. Today(21 Mar, 2013), they called me up and said that their stores are out or motherboards and they will replace it by April 12th, 2013. On askin them to do something about it, all they say is, "Sir, you escalate".

How long does it take to ship a motherboard ? And if such is the case, why dont I get a replacement when it has been just one month that I bought it. And the service center people's behaviour is totally unethical. They promise to call and then they do not.

Please look into this case and help me out.

Sir,


I have purchased LENOVO G570 Notebook bearing Sl. No. CB12378052 on 20th Apr 2012 through M/s GL Technovations, Shop No.G-2, Krishna Mall, Tonk Road, Jaipur (Ph[protected];Mob-[protected])

Problem - Left side hing /screw broken/off (broken hinge/peeling casing). Case began separated

Model - G570
S/N - CB12378052
Date of Purchase[protected]

Name - Nityanand Prasad Singh
Mob:- [protected]/[protected]

Please do the needful as soon as possible.

Yours sincerely,

Nityanand P Singh
[protected]@yahoo.com
[protected]@hotmail.com

I bought Lenovo 3000 Y500.laptop.No doubt it is one of the best laptop.
But it has some huge drawback, such as
1) Its CD/DVD drive device stops reading after 6 month. then you have no other option except change
2) There is no any update available for the DVD writer at Lenovo website
3) Battery will never support after one year more than one hour.
4) Speaker issue
5) Laptop gives horrible noise

sir/madam,
I brought lenovo G570 in reliance resque shop at MANTRI SQARE , Malleshwaram BANGALORE ( i brought it in june 2012)
This lap is still under warranty (they charge extra Rs 2000 for warranty) , i have blue screen problem in lap (means screen shows BOOT MGR file missing)
SO I'm call lenovo customer care center but they didn't receive my call ,
i also take my lap 2 reliance resque shop at MANTRI SQARE , Malleshwaram BANGALORE
so i need help for GETTING COMPLAINT NUMBER so plz help me .....................

Dear sir,
I am a customer of lenovo laptop. Now my laptop had started giving trouble. I lodged a compliant and given this laptop for repaitring (service details no: [protected]-digital care , sumity palace, boring road , patna) but it is not properly repaired and same problem arries..
now i would like to inform you that please replace my laptop since it is under warranty. my work is hampering so you are requested to take action at your earliest.

the details are given below:
date of p[urchase : 29/03/2012
name alok kumar
address ashok nagar , kankar bagh, patna 20
invoice no: 164place s s computec, sp verma road patna

Thanks & Regards
Alok kumar
Mo No-[protected],[protected]

email address- [protected]@yahoo.com
service.[protected]@eurekaforbes.com

I have given a laptop under warranty Serial no WB03607555 to service center for the replacement of faulty mother board complaint no [protected] on 8th feb 2013 with an assurance that i will receive the same by 3-4 business days , after repeated follow up still my lap top is not repaired and every time the service center is giving the same replay as they have not received the mother board from the company. also their customer care officers are unable to provide me exact date for the closure of the complaint. please help. [protected] is my contact number

product:lenovo G580
Serial:WB07228676
1st case id:[protected]
2nd case id:[protected]


I had troubles with the touchpad by the time i bought this lap, some part of the touchpad was not working, i had to wait 2-3 months to get a replacement (" their excuse was the product was new and so not available at the time"), & what i got was worst, "i asked them to please ensure the quality of the product before sending " again after 2 months i got my 2nd replacement, this time also with defects, left end not working..

wasted a lot time sending mails and contacting their support. now they stop responding to mails. may be they will after the warranty is over. what am i supposed to do with this, i they cant send me the right replacement then they should better refund my cash & take this away. did i pay for a lap with no touchpad?

This is the worst customer service i ever gone through, i never expected this from lenovo. and i did mistake by refering this to others. does warranty means to play fraud? sending replacemnts with defects till warrenty is over? this people are playing fraud, making people fools with wrong assurance in the name of warranty, and its our fault not to respond to such fraud companies.

I am not posting this hoping to get a better replacement tomorrow but, let this be a warning to all. never expect warranty from lenovo.

I have purchased lenevo smartphone A60+ from Pujara telecom Rajkot (Gujarat) two month back but since last twenty days its speaker is not working. I have approach to its service center but its not yet started. I then ask directly to company 's call center about my problem but no solution given. I also ask to Pujara telecom but they ask me go directly to company 's service center but as I mentioned there is no any working service center in vadodara.
I came to know that there is no working service center in Gujarat for lenevo phones.

I have purchased new LENOVO A800 Mobile (IMEI : [protected]) 2 days before with 1 year warranty and not replacing new one.

Lenovo India has announced a new program called "Lenovo Comes Home", to connect deeper with customers and provide them the convenience of service at their doorsteps i.e., onsite services and support.Customers buying from a range of Lenovo and IdeaPad Series of consumer and SMB notebooks between 11th June to 11th July 2010 can enjoy the benefits of the ‘Lenovo Comes Home’ offer, which upgrades their notebooks to a one-year onsite warranty for Rs. 199/- (plus service taxes).Rajesh Lakhani, Head, Services Support, Lenovo India, said, "In most cases, availing service is a huge challenge faced by consumers with laptops. Our ‘Lenovo Comes Home’ program aims to tackle this problem and ensure our customers enjoy best-in-class service at their convenience. This offer not only communicates Lenovo’s perennial focus to offer more value to our customers, but also Lenovo’s assurance of quality and reliability.""Our robust service and support network will ensure that our customers can enjoy complete peace of mind even as they enjoy their Lenovo product experience. This offer sets a new benchmark in the PC industry," added Lakhani.This program is valid for the entire range of the Lenovo IdeaPad range of notebooks, which includes the S, Y, Z, U, V series notebooks, Lenovo G and B series notebooks. To avail the benefits, customers need to register their notebooks under this program within 7 days of their purchase. If a customer faces any service related issues with his notebook, anytime during the warranty period, he would need to contact the Lenovo service and support call center for registering a complaint.The onsite warranty also entitles the customer for a visit from a service engineer on the next business day basis to attend to the issue onsite, at the convenience of the customer.Lenovo has more than 100 service centers spread across 86 locations in India, supported by a full-fledged call center that operates six days a week from 9 am to 9 pm IST.

Hi,

I have logged the call on 25 Jan 2013 stating that power adapter is not working but till today i.e. 4 Feb 2013 not received the same. While logging call they told me that they will deliver the same in 3 working days

Call to 25 times to call center [protected] after waiting on Q call got connected but call center representative talking just crap..

In 29 July 2012 i brought my laptop (Lenovo g560) in Staples, it got display problem in two days than they replaced it with same model new laptop. It also got speaker (right) problem. So, i went service center (Hi-tech informatics pvt ltd. in Bangalore) for assistance, they taken my compliant and told that we will call you back with in two days when we got speaker. But already one month had over i didn't got any call from that service center. My laptop S/N no. CB17135684.

Please take action towards this problem.

Desk top software and hardware are not fully functioning detail as below:
Model: H410
Sr No: E[protected]
Configuration: 57302697
CPU: PDCE67003.2

O/O ADGR&D AIR Doordarshan
14-B IP Estate New delhi 110002
Ph 23378715
Mob- [protected]

HI this is hariprasath from chennai.
I bought Lenovo- E430 laptop on 29-nov-2012 after one month later My DVD is not working and opened also.
Within one month problem comes in DVD moreover they(Lenovo Service) replaced the DVD RW on 09-jan-2013. But on that it was working fine , again same problem ocuured. DVD not getting detected and not opened.
Till now no responses from Service department.
I need to get new laptop what is the procedure for claiming for replacement of new laptop.

Mail Id: [protected]@gmail.com

I have complained for the third time for System fail so I am asking before repair an additional warranty for the Lenovo desktop computer but even MD of Lenovo is not replying to me nor an acknowledgemt received from their end. I suggest if anybody buying any Lenovo product please think twice as there are other products with better service and better quality. If you want proof please send mail to the following:-
Name: L.R.Gopal
Email: [protected]@gmail.com