Lenovo Complaints & Reviews

Respected Sir/Madam,

I'm Purchased My Lenovo G570 laptop ( Serial No:-CB[protected] in June 21st 2012 and i have 1st problem after purchasing 1 months.I'm really feel bad that time.
First time i'm Lock Complaint about my laptop body then that time enginner come and only is doing screw tight but that time my problem not solve properly.

Once Again i'm lock 2nd complaint after 15 days about laptop body that time engg. change my top case and bottom case.

Once Again body Issue created then that time my 3rd complent is locked.engg. change my laptop top case and bottom case.

After Purchasing lapi i have problem in 4 month about Battery. battery is not give me proper backup its give only 30 min backup,i have so many problem for replacing the battery this is my 4th complaint.i'm use 5-6 month laptop only on 30 min. backup.then after 5-6 month replace the battery.

Once again problem about body its my 5th complaint.engg. change my top case and bottom case.

in same month problem about my lapi flap it's working very easy that time i'm lock 6th complaint.engg. change my laptop Hings.

In Same month problem about LCD Bezel when change Hings that time LCD Bezel's lock is not properly fit some gap between screen and Bezel it's very loose.Its my 7th complaint.

Affter 10 days i have getting problem my machine was not charging then that time change DC Cable my 8th complaint.

In same month 9th complaint i'm locked about my keyboard,some keys are not working.then engg change keyboard.

Once again problem in same month about body its my 10th complaint.engg. change my top case and bottom case.


Once Again problem after few days mouse pad is not working(Right Button) this is my 11th complaint.engg come and change Top case.

In 12 month i'm face 11th problem so i'm very herited about My laptop i'm not satisfied your lenovo Laptop.

No. of parts are changed in June Month but its not working fine Bezzel is changed but now it's not properly fit. Body also getting some sound is not fit properly.Flap also not Tight is moving very slow compare than other G570 model

IN 12 MONTH FIVE TIMES CHANGE MY LAPTOP'S TOP CASE AND BOTTOM CASE I'M NOT SATISFIED LENOVO SERVICES.

SO I'M VERY VERY HERITED FOR U'R LENOVO LAPTOP SO I'M KINDLY REQUEST TO YOU PLEASE I WANT TO REFUND MY LAPTOP MONEY.
NAME:- SWAPNIL KALE
MOB:-[protected]

Dear Sir

I am vinay gour Risiding at addresh konnagar adarsh nagar mandir bari -361 co surendra pandy near vidya bikash school hooghly -712246.i have purchase lenovo laptop model no G 580 on 18.12.12 from last month
my laptop keypad is not working properly i have all ready lodge a complain at service center and subsequently your services engineer has been change my laptop keypad but the problem persist till now.This is my humble request you to resolve the problem as early has possible.

Thanks & Regards

Vinay Gour
[protected]

I bought Lenovo laptop on 9th september 2012.First issue come like Battery plugged in not charging.Apart from this sometimes touch pad also not work properly.So I asked Lenovo customer care services and they told me to install something.I installed it and it was solved temporarily.Again the problem come within 3 months.I told again and they provide me the same solution.I tried it once again.After that,multiple issues come.Like Battery plugged in not chrging,Touch pad is not working properly,alt tab is not working.One morning display was not coming.So I went to Lenovo service center on 20 th of July 2013.It is in santacruz.Again on 10 th August I went there for my Laptop.They started formatting the OS.After formatted it one time there are some issues not resolved like battery problem.In fact Function switch is also not working for brightness increase procedure.So again they formatted the laptop OS.But the same problem came.Battery problem was still there.I was frustrated of their services.I just told them to give me my laptop and I return back to home.Here again some problem come.Touch pad is not working properly.It is not possible for me to go there again and again.I am totally frustrated with lenovo services.Whenever I called them about the status of my laptop,they told me that they will call me within 15 minutes.But they didn't do that.It happens 3 to 4 times.I am a Software Engineer and Laptop is really very much needful for me.Its hampering my office work.I am totally frustrated with their services.I have their Phn number also.It is
[protected]/91.

Right now I dont need this laptop.I just want to my money back so that I can buy another one.It should not be Lenovo.
Please help me.

I have the bill.I have recorded one video also which is a proof that my touch pad is not working.In fact in front of them,battery showing that plugged in not charging.I have the screenshot also.

I want my money back.This stone is no use of me.I want a proper laptop.

Dear Sir,
this is the fourth issue in my laptop in six months.Firstly Keyboard Replaced,Secondly LCD replaced ,thirdly issue with the lcd cover ,there is some internal breakup in lcd cover ,now fourthly problem with touch pad.TOUCH PAD -AUTOMATICALLY POINTER AND CURSOR IS MOVING.
SERIES No.Z580.
SERIAL NO.QB05451387
MODEL NO.20135

PROBLEM NOW OCCURED:LCD BLINKING AND HINGES,LCD COVER CHOWKED AND BROKE BY SERVICE ENGINEER.
ISSUE FOUND BY ENGINEER BUT NO ACTION TAKEN TILL NOW.
PARTS TO BE REPLACED
S.O. NO:[protected]
CUSTOMER NAME.DHEERAJ CHATURVEDI
CONTACT NO.[protected],[protected]

I have locked my key board complaints of lenovo g580 laptop but yet they not resolve my complaints, they only give excuse about part order. i am getting panic pls resolve my comlapitns . I bookde complaints on 25 july 2013 yet 07/08/2013 no Eng. checked my Laptop.pls resolve

i'm suraj kumar,
sir, this is my second, i submit complaint for my lenovo battery & charger
so, i request u please replace my battery & charger as fast as posible
this is last i submit complaint, if you don't replace my battery & charger, i'm going to consumer court to complaint on lenovo company

HELLO

I HAD REGISTER A COMPLAINT (SO-[protected]) ON 31.5.2013 FOR ADAPTER ISSUE . TODAY IS 26.07.2013 AND I HAVEN'T RECEIVED THE PART YET. I CALLED THEM LIKE ON DAILY BASIS AND EVERY TIME THEY SAY "SIR SORRY FOR THE INCONVENIENCE YOU HAD AND YOUR PART WILL REACH IN TWO BUSINESS DAY ." EACH AND EVERY GAY WHOM I TALKED SAID THE SAME . THEN I TALKED TO THEIR MANAGER AND YOU KNOW WHAT THE MANAGER SAID- "SIR SO FAR YOU WERE TALKING TO EXECUTIVE NOW YOU ARE TALKING TO A MANAGER AND I AM GIVING YOU MY WORD AS A MANAGER THAT THE PART WILL REACH YOU IN TWO DAYS ". THAT DISCUSSION WAS LIKE 20 DAYS AGO . THEN THEY GIVEN ME AN EMAIL ADDRESS [protected]@lenovo.com AND LIKE ALL THE FOOLS I ALSO MAILED THEM AND TELL THEM ABOUT MY PROBLEM .THAT WAS ON 16.07.2013 , 10 DAYS AGO AND STILL I DON'T KNOW WHEN CAN I RECEIVE THE PART.

LENOVO G460
SR NO. CBQ1872156
REQUEST NO [protected]
SO NO [protected]

THANKS
PAWAN KUMAR
[protected]

Hi,

There is no proper support from Lenova guys... I bought laptop in the month of october by paying 45k but with in less than 6 months the upper case and lower case and display has gone completely. And frankly speaking the lenova support the worse that i had ever. They will mention that they will be calling us by end of the day. But again after 2 even we will not get any call from them and we need to request as it is our own laptop. Damn Worse laptop i ever had.

This is in regard with the complain against lenovo company. The complain no is: [protected], [protected]. The solution is not provided till yet. The executive came day before yesterday and was not able to resolve the problem. He has not enough knowledge and reboot the system and started to install window 8. After several tries the installation failed and he told to us that the system was not compatible with windows 8. Instead windows 7 was working fine. We ask him to make sure to Lenovo care about that. After talking to the care he came to know that the system was ok and compatible with windows 8. But the installation could not be completed due to some error in between.

Then we ask the executive what to do in this situation. He told us that the motherboard has to be changed once again. Also he said that the motherboard might not be available in stock at the center. So it will take some time to replace the hardware. It may take a week also, he said.

But we are so frustrated with the service now. First thing is that the executive came without any equipment except windows 8 cds. If the complain was generated and the person does not have enough detail about the problem then how could he or you Lenovo has rights to spoil our time in such kind of things and situations. When I talk to the executive about the same that he should have bring the hardware along with him as the problem was described by mails also.

I asked to the executive to replace the laptop as it is in warranty. Due to much problems we have rights to make it replace. I want the laptop to replace anyhow.

I have tried to call on your customer care so many times regarding this but all is vain. I have three more Lenovo laptops in my family. But all three are working fine since last 3-4 years. But this time I am unable to get out of this one.

I have purchased lenovo smartphone A690 on 23rd
march,2013. Suddenly its touch screen had stop to work. And i have
given for service to Bix Computers (Authorised Service center of
LENOVO) in Ahmedabad, Gujarat,India on 29.05.2013. Still now i didn't
get it back. They told that its because of some parts are not coming
from CHINA. So please help me.

IMEI No. [protected]
Job Card No. 2816


Thank You,
Parth Dave
(M) +91 [protected]

I had purchased a Lenovo desktop of serial no. VS80034635 from Croma Retail store Sion Mumbai on 27-January 2013. Within 3.5 months of its purchase the desktop has encountered multiple problems of hard disk crashing, operating system not functioning and mother board not working. Even after sending the machine to Lenovo workshop and after return it is still not working. The engineer has given his report dated 06-June-2013 wherein it is mentioned clearly about the problem. This has not been resolved till date 27-June-2013. I have requested for replacement of the machine as it has developed multiple issues but Lenovo is not agreeing for that. The price of the machine is Rs. 43,000/- and if they cannot replace the machine then they should give me a full report.
I would request for your support and assistance here please as I feel cheated by Lenovo and croma in giving me faulty product.
Please help as soon as possible.
Thanks and Regards

Dhaval Kapadia

We have purchased 4 nos of LENOVO from SILICON BUSINESS SOLUTIONS PVT LTD in the month of August 28 2012 , One of the PC suddenly shut down completly and from there we are trying to contact the lenovo team. All the mails sent to them but no response from the team.

Can somebody belive that the pcs were purchased on 28.08.2012 which were not updated in their records and the warranty alos not updated in their records till date.

Further more we are giving calls to them daily basis from 21.05.2013 and today is 04.06.2013 for which they requires 48 hrs more.

from that 21.04.2013 to till date they may not count the hrs.and today also they advise me to wait for 48 hrs more.

Dear Sir'

I have purchased a lenovo leptop from Reliance Digital Shop from City mall Kota. when i used it i found that it have hanging problems continually after 30 minutes. then after i complained i lenovo india pvt ltd and Reliance digital also . in very difficulties i give my leptop to customer service and after 2 days the customer service of lenovo give me that it is ok and no problem is found. i surprise that they could not find problems. then i come to my house and i log on my leptop i found that problem is not solve and not diagnosed . now sir i expend 25000 on it. and my leptop is not working proper. so plz help me to solve this problem.


Regards

Naresh Arya

Mob. No. [protected]

I have a Lenovo E430 Laptop under warranty till 2nd August 2013. While cleaning the laptop with cleaning liquid ( colloin) an ddry cloth I got a spot on the right hand corner of the screen. I approached Lenovo Servie Centre in Banjara Hills and thy told me that you have to purchase the New LCD costing Rs 13,000 / - and it can be replaced even though the laptop is under warranty . I tired to explain them that I an used to clean this ever since I purchsed it and this is a issue with the poor built in quality of laptops so they should replace the screen free of cost. but they are forcing me to take the laptop from there offcie and purchase LCD screen.

i purchased a lenovo smartphone s880 on 17th jan'2013 from snapdeal.com, and had problem o[censored]sb connectivity with the pc from the day of purchase & after number of contacts with the manufacturer (lenovo) i'm NOT getting any support by them, they just are throwing my complaint no. of times from BHOPAL TO LUCKNOW TO MUMBAI ..
THIS IS VERY DISGUSTING
IWON'T BE SUGGESTING ANY ONE TO BUY ANY OF LENOVO'S PRODUCT

Amit Sawlani

Rae Bareli
# [protected]
[protected]@yahoo.com

I have purchased lenovo ideapad z580 in the month of jan2013,from izone mahim.wen i went to purchase the person over the shop,the manager of the shop said dat lenovo has offer on ideapad Z580 windows 8 as extended diwali offer,werein i could avail 2year waranty plus two year accidental dawage protection,and regstrd d dtails on the same day.15days of time i gt a mail stating i wldnt gt d offer as diwali offer is onli for windows 7,i hav already told this to the manager,who convinced that its the latest update so it wld gt time to update.and agve me 1month time for the updation,also shown me a mail stating the same,wen i calld lenovo custmer care i got to know that no such update is ther.again i went to the same shop he gave another 15days and he handwritenly gave d offer details on d origina bill withe d sign nd seal.till date i din gt n
any email states i am in that offer as per the online warranty chechk
personal email:[protected]@gmail.com
product:lenovo ideapad Z580 windows 8
serial number:QB05952402
PLEASE SOLVE THIS ISSUE AND PUT AN END TO SUCH CHEATER DEALERS

i am suneel singh. i bought a lenovo laptop on 27/12/2012 from om computeronics gonda. invoice no. is 154 book no. 02 my laptop charger is not working from 15/04/2013. so i want to replace my charger .plz help me thanks&regards.

Suneel Singh
Add. Village Datt Nagar Vishen
Post Bargaon Distt.Gonda U.P.
Pin 271002
Mob. [protected]

I purchased Lenovo adapter at 12 Dec 2012(4 months ago).
It had burst.I complained in customer care regarding my
burst adapter.They give me a ID and said that you kindly mail
on this id([protected]@in.ibm.com).
I mailed at this id they told on reply that" As per the trail
mail,kindly ask your dealer to contact to Neoterics for
all optional part ". I have also sent my purchased bill along with
my mail as an attachment.

please provide me proper solution regarding my adapter.

I bought a Lenovo G580 on 20th of March, Serial Number:WB091992​xx, Initially it was loaded with dos. After reaching home I loaded with windows 7 and windows xp dual boot. It was having a touchpad issue since it started. Next day itself registered complaint in Lenovo technical support- docket number: [protected].I took the laptop to Caddons Service centre next to Caddons from where I bought this laptop. The worst customer service I've experienced ever. The Asst. Mgr-Service Rahul said laptop will get replaced within a weeks time. But its been over 2 weeks since I bought my laptop, and coz of this issue am still not willing to load my office programs into it. I need a complete replacement for this manufacturing defect. I called up Lenovo Technical Support, Lencare and Lenovo Customer Care, for more than 17 times, and all were diverting calls to each other, without a resolution, even tried contacting [protected]@lenovo.com (promised reply in ad in Lenovo Website, but a bogus id in reality, where no response so far). . Each time I contact Customer Care or Technical Support or Service Centre they are redirecting to each other, Last week when I called Technical Support, that executive was telling that part which is failing is not available in India and need to be imported. Actually it was an Unopened box item and it was a faulty piece and why should I wait almost a month to solve this. I definitely don't want this serviced, I need either replacement or money back, I'll go for some other brand laptop with at least better service and support other than LENOVO .I had a call from Lenovo Warranty department, stating replacement is done from pop department only. I ve been behind this for over 2 weeks, lost of money, energy and work.I have been re-routing to all toll-free numbers since 22nd March .Is this Lenovo's worldwide support service for providing a customer with a defective laptop and making​ the process​ lag for over 2 weeks time? I Seek Justice, if this is the value they give to customers they should definitely stop operations in India.
Numbers I've contacted So far:
[protected]
[protected]
[protected] (Rahul, Caddons)
[protected]Caddons)
[protected]
[protected]
[protected]
[protected]

I bought a Z series ideapad Lenovo Laptop on 1st April 2013 through cash payment of 44,500 Rs from Lenovo store (Udbhav Info solutions Pvt Ltd.) at Mahagun Metro Mall Vaishali.Sale person at store provided me a acknowledement reciept on the day but didnot gave me the original puchase bill at that time ,he said that tomorrow he will send me bill via email due to some server (technical billing issue). But I didn't recieved any bill from their side on the next day i.e on 2nd april.
So called on 2 nd april and he said that he will give it next day.
On 5th of april I called again in the morning he said that he will send it today ...but didnt recieved it till afternoon. called again at store and another person recieved the call and said that guy is busy with some customer. Called to their headoffice on number [protected] and the lady said that there is some year end closing issue and some issue with their billing system and told me that at this time they can provide me bill for date 31 March 2013. I refused to take that. further she said that they can avail me the bill on monday 8th april.

Called to Lenovo customer care at toll free number[protected]/90 and let them know the issue.but they also not gave me the complaint number and the guys said that they will escalate it to their supervisor and supervisor will talk to their business partner..No proper response from Lenovo India customer care and gave me the Lenovo Registered office number [protected] at Bangalore, called at bangalore RO and they route me to the technical tollfree number. They all are confusing customer and not giving the resolution...

Consumer Care please help me to get the bill

Vishal Gupta
[protected]