Lenovo Complaints & Reviews

Hello, I am really frustrated with the service of my lenovo laptop. I had purchased my lenovo Z580 laptop in US few months back with international warranty. i had replaced touch pad initially (through on call support) then again i had some problem with the laptop that time I was told by lenovo executive your laptop dont have "on call" support you need to bring your laptop to service centre. when i asked about the last time touch pad replacement on call service he said "LENOVO HAS GIVEN FOR YOUR GOODWILL". I am very much surprised to heard that from executive. Can you please clarify this pls? Then I handover my laptop to the service centre on 28th Aug 2013 they found couple of issue ie mother board and processor problem that need to be replaced. I have raised the order number. I was initially told the parts will be dispatched within 10 days(This itself shows the how bad the service of lenovo). A week later I got a call from lenovo executive and he said ETA for that part is 05/10/2013 and I got a mail also. Then couple of days later I got a mail that the part(s) will be delivered on or before 11/10/2013 (Current ETA). I am afraid to see my mailbox again what if I get a mail that ETA of your parts is next year?? In a couple of months I purchased this laptop I had replaced touch pad, now mother board and processor issue. Such a worst ever laptop I got in my lifetime. Just 7 months old laptop having problem with processor, mother board, touchpad etc.. This shows the quality of this laptop.. Moreover laptop is having one year warranty out of which 2 months is lying in service centre. Who is accountable for this? Will you extend the extend the warranty? I had a very good opinion with lenovo laptops but now with the such worst response i'll not even recommend anyone to go for lenovo. I have never seen such a worst laptop and worst response from service centre people ever. I didn't get any call from lenovo to clarify this. Find the case id below case id :[protected] Order no : [protected] Prasad RG

ORDER NO: [protected] The above mentioned order no. is the 3rd order no. I have got for 1 single issue. Actually there is a big gap between the LCD screen and it's front bezel of my laptop. When I lodged a complain on[protected] I was told that the engineer would arrive at my place within 4-5 working days to repair the laptop. But no one came before[protected] even after the part was delivered on 3-9-2013. Moreover the part that was shipped was the hinges lower case which was wrong. So the engineer asked me to mail the images and a video of the same to the fsupport ID. After that I was was given a new SO no. which was again changed to the no. mentioned in the subject due to some issue. After all of this I have still not received any call from the vendor's side or from the engineer. The voice agents are telling me that the part has been delivered but let me inform you my issue will get resolved after the part is replaced and I am not bothered about the delivery of the part. I spoke to Vishwas one of the voice agent and he couldn't connect to the vendors. Please help me as it has almost been 20-22 days since I lodged a complaint. This is not the kind of service I paid for. I am tired of calling the Lenovo customer care everyday and hearing the same thing again n again. Please help.

I am very hopeless by the customer service provided by the Lenovo/Do gear offer team. Please find the below sequence of events: - I purchased lenevo - Z580 laptop from Nehru Place, New delhi on 27th July 2013. The sales person has given me information about 2000 rs coupon with the link : http://www.thedostore.com/offer While purchasing the laptop we have used the credit card of my cousin brother as he was with me that day also I don't have enough limit in my credit card, so my brother swiped his Credit card for purchasing the laptop. The bill generated on his name Care of my name . I asked sales person that I am purchasing the laptop please make the bill on my name but he told that it is not possible but i can put your name in Care of Section. Now before registering my name in offers site i rechecked with the seller that on which name i have to register, after confirming with his manager he told me to enter my name as my name is in the bill. I have uploaded all the documents including my photo id, bill and scanned serial number copy in the web site itself (http://www.thedostore.com/offer) while registering the product. (Date 29th July) On the second day I received a mail to resend all the docs , i have send all the docs again, then again they responded that the name is not matching then my brother sends his id proof to them. Now every second day i am receiving mail the document information is incomplete, but nobody exactly specifying what is missing. I am trying to call on the numbers: +[protected]. +[protected] but no one is free to pick the call the waiting time is more than 30 minutes. I have also dialed lenevo toll free number and had a talk with cust care but they said nothing is in our hand , we are only in selling please call dogear team on mumbai numbers which was again busy > 30 mins. From the last 5 days I am unable to grab them in office timings (9 AM - 6 PM), my call is wasted and with no result. Now its almost 2 months and no positive response every wk I get mails that your documents are not complete.

hi see below complaint service centre not at all ready to help us., they been fooling is , i need a replacement of handset




From: siddharth
Sent: Friday, September 13, 2013 9:57 PM
To: dipak.[protected]@hcl.com ; [protected]@hcl.in ; [protected]@lenovo.com<[protected]@lenovo.com>; ; [protected]@leNOVO.COM ; [protected]@lenovoreg.com ; [protected]@lencare.co.in ; [protected]@lenovo.com ; [protected]@lenovo.com ; [protected]@ch.ibm.com
Cc: cp.mum.addcp.[protected]@mahapolice.gov.in ; [protected]@moneycontrol.com
Subject: Re: Sub : service centre cheater us .


hello

Deepak have some manner to speak , use word sir, or Mr Siddharth


cc: Mr Rakesh
the way Mr Deepak spoken to us & ask us to go a head with police complaint & what so I can do I can go a head I am going with same,

The handset is given to us were they have again change & given me another customer phone as display which is given to me is not new + the battery which is given is also not my or new as they said that they have remove & given of another customer. also the imei sticker is damage as they have change the pcb board of handset . this time the charger point of mobile is having scratches when we point this to service centre guys they said this handset only they have so they cannot arrange better then this

I will be cleared here I have already forward to mail to consumer dept of india know as core,nic.in & my next email me will to mumbai police if this handset is not replace with new one as that handset which I gave was brand new without any scratches or damage on I but the handset which they gave me is old & damage, so I need a replacement with brand new handset for same , as my handset was new & I was having only touch issue but your service centre have change all parts of my mobile and given me old handset .


my next email will be send to mumbai police below link
http://www.mahapolice.gov.in/mahapolice/jsp/temp/mail.jsp



regards
siddharth


as u said that I am blackmailing I have cc to one of a dept of police,

cc: mumbai police, ADDL.CP, WEST REGION, BRIHAN MUMBAI


hello sir request to file a fir against service centre & mr deepak whos aim is to cheat customer under ipc420 a case should be filed





From: Deepak Karpe
Sent: Friday, September 13, 2013 6:09 PM
To: 'siddharth' ; 'Rakesh Mattoo'
Cc: 'Kapil Arora '
Subject: RE: Sub : service centre cheater us .


Dear Siddharth,



Already I have discuss with, Your brother in Service centre, we will repair and give you. Because now display and battery changing.



Thanks and Regards,



Deepak


Date 12/9/2013

To

Lenovo india

India.



Sub : service centre cheater us .



Hello

I been using your Lenovo smart phone from last 4 months, because of goodwill in market i choose your brand, as in 4 months the touch was not working i check the same with service centre, 10days back i gave andheri hcl service centre my phone



he have 1st change my battery , 2nd he have change the pcb board of my phone as the imei can be rewriterable but i can see he have remove the imei sticker and stick again because they is a trown on imei , means its seem some one have remove and stick.



3rd the display is also change by him as i can see when display is full white they are marks of layers on both side,



also the battery he have change as u can see on xeror bill which service centre have a serial number mention by me , but the battery he gave is different
also the speaker & vibrated is not working




before i file a police complaint against your service centre and take a Lenovo to court i need a full replacement of my handset



Also i don’t understand when in warranty all brand give all parts to service centre for free why they play with customer mobile. I will make sure that i take this matter to higher court & in media as this is not acceptable at all.





Regards


siddharth






i got handset today 12 sept 2013 model no. a800 imei [protected]



service centre is
HCL Infosystems Ltd
HCL Towers, First Floor,
360, Marol Military Road,
Andheri (East), Mumbai 400059
Sales No. 022 – 4051 0231 / 4051 0435
Service No.022 – 4051 0200

Hi,

I bought Laptop IDEAPAD Y500 from Lenovo on (16th August 2013) with that i have to get coupon Rs 5000 free.

I have purchased my laptop from:

Jumbo Electronics Corporation Pvt. Ltd., Noida, Delhi, In The Great India Place Mall, No. 327/B, 3rd Floor The Great India Place Mall , Sector 38A, Noida, Delhi -201301,Phone:[protected],[protected].

I am again and again sending my details through emails and calls to lenovo center but there is no response there side.I have registered on www.thedostore.com (16th Aug 2013) but i haven't received my coupon code for free online shopping worth rupees 5000.

Serial number of my laptop: YB00124249
Model number : Y500

These are the several ticket ID's which i received:-
TAQ[protected]on 16th august 2013)
TAQ[protected]on 23rd august 2013)
GKZ[protected]on 25th august 2013)
SDP[protected]on 30th august 2013)


They said i ll receive my coupon code within next 7 working days but its more than 20 days today i haven't received it.

please let me know if you need any documents, Please do me the revert as soon as possible.

Thanks & regards,
Utsav Gupta
[protected]
[protected]
[protected]

I have registered a case [protected] for simple keyboard issue . There is no update i received from support guys what they are doing after 8 days i logged call , I need to do a lot of follow up but there is no satisfactory answer till now No one is monitoring mail ID is published on official website for Feed back , If you are not able to provide after sales onsite support why its communicated when we purchase your product Is this way how company like lenevo deals with customers ??? How would you expect Good Feedback and more sales as per My personal feedback i will never ever recommend any one to purchase lenevo products . Its the worst support I have even seen for any vendor

Dear Sir, I have purchase an All in One Desktop of Lenovo From M/s. Vijay Sales, Ahmedabad. The Display of the PC has gone off. The Machine is still under warranty. I had lodged a complaint to the company on 12/08/2013. But till date there are always false reply from the company and every time in their reply they say that our representative will get in touch with me in some time. But till today there has been no repairs done from from the company. Before few months the same problem occurred with the display and company had replaced the whole of the display part of the PC. But again the same problem has occurred. I think and I am sure that there are some manufacturing defect in the system itself. I wrote many times to Lenovo india and also to MD of Lenovo india who is either sleeping or has no courage to reply to any of mails. Please kindly consider this matter urgently and do needful. With this email i am enclosing complete email conversation till date I had with Lenovo India Customer Care. Regards, Vishal Mehta

Dear Sir/Madam, On August 16, 2013, I bought a Lenovo Z580 laptop from the Croma store in Rajajinagar (Invoice number: SLF02A[protected]. I was asked to register the laptop on the Lenovo site to avail of the promised 1-year warranty and an extended two-year warranty that was purchased at the same time as the laptop. The gadget was a gift to my uncle, who is now using it. Since August 25, I have been trying to get the laptop registered on this website: http://www.lenovo.com/registration/. The details of the product are: Model number: 59383172, Serial Number: QB07102958. However, repeated attempts to register the product online have failed. After repeated failures, I tried calling up Lenovo's helpline numbers:[protected],[protected],[protected],[protected],[protected]. These calls took two hours of my time but I couldn't manage to get a single customer representative on line. Frustrated, I called up the Bangalore office at[protected]. Again, these attempts met with failure. I also sent two emails dated August 28th to the following ids:[protected]@lenovoreg.com, [protected]@lencare.co.in. Again, I was met with deafening silence. I wish to sue Lenovo for reneging on promised warranty, consumer harassment and bad service. I request you to take cognisance of this case. Rachna Shetty

I purchased a new laptop before one month back from CROMA,Pune, that time was informed that i can shoping of 2000 rs from lenovo web site but i have to send some documents to lenovo for reedeming the voucher and then they will send me a code for shoping.I have sent at least 5 times all the documents and they send me a reply that **Incomplete document*but then never informed that which document is missing.some time they say scan copy is not clear.Regarding this I have talk to lenovo area manager MR.Nishant mittal in pune.He asked
me to send the documents to him.but now he is nither picking my call nor replying my mail.

So lenovo is cheating the coustmer.Its a fraud to sell the product.

My lenovo Z580 ans lenovo G580 have keyboard problem. keys are long press (uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu or //////////////////////////////)
some time keys are not work.I can't work in those laps and i already complaint but not response i have complaint no. and this 2 laps have 1 year global warranty and it's not expired.

Respected Sir/Madam,

I'm Purchased My Lenovo G570 laptop ( Serial No:-CB[protected] in June 21st 2012 and i have 1st problem after purchasing 1 months.I'm really feel bad that time.
First time i'm Lock Complaint about my laptop body then that time enginner come and only is doing screw tight but that time my problem not solve properly.

Once Again i'm lock 2nd complaint after 15 days about laptop body that time engg. change my top case and bottom case.

Once Again body Issue created then that time my 3rd complent is locked.engg. change my laptop top case and bottom case.

After Purchasing lapi i have problem in 4 month about Battery. battery is not give me proper backup its give only 30 min backup,i have so many problem for replacing the battery this is my 4th complaint.i'm use 5-6 month laptop only on 30 min. backup.then after 5-6 month replace the battery.

Once again problem about body its my 5th complaint.engg. change my top case and bottom case.

in same month problem about my lapi flap it's working very easy that time i'm lock 6th complaint.engg. change my laptop Hings.

In Same month problem about LCD Bezel when change Hings that time LCD Bezel's lock is not properly fit some gap between screen and Bezel it's very loose.Its my 7th complaint.

Affter 10 days i have getting problem my machine was not charging then that time change DC Cable my 8th complaint.

In same month 9th complaint i'm locked about my keyboard,some keys are not working.then engg change keyboard.

Once again problem in same month about body its my 10th complaint.engg. change my top case and bottom case.


Once Again problem after few days mouse pad is not working(Right Button) this is my 11th complaint.engg come and change Top case.

In 12 month i'm face 11th problem so i'm very herited about My laptop i'm not satisfied your lenovo Laptop.

No. of parts are changed in June Month but its not working fine Bezzel is changed but now it's not properly fit. Body also getting some sound is not fit properly.Flap also not Tight is moving very slow compare than other G570 model

IN 12 MONTH FIVE TIMES CHANGE MY LAPTOP'S TOP CASE AND BOTTOM CASE I'M NOT SATISFIED LENOVO SERVICES.

SO I'M VERY VERY HERITED FOR U'R LENOVO LAPTOP SO I'M KINDLY REQUEST TO YOU PLEASE I WANT TO REFUND MY LAPTOP MONEY.
NAME:- SWAPNIL KALE
MOB:-[protected]

Dear Sir

I am vinay gour Risiding at addresh konnagar adarsh nagar mandir bari -361 co surendra pandy near vidya bikash school hooghly -712246.i have purchase lenovo laptop model no G 580 on 18.12.12 from last month
my laptop keypad is not working properly i have all ready lodge a complain at service center and subsequently your services engineer has been change my laptop keypad but the problem persist till now.This is my humble request you to resolve the problem as early has possible.

Thanks & Regards

Vinay Gour
[protected]

I bought Lenovo laptop on 9th september 2012.First issue come like Battery plugged in not charging.Apart from this sometimes touch pad also not work properly.So I asked Lenovo customer care services and they told me to install something.I installed it and it was solved temporarily.Again the problem come within 3 months.I told again and they provide me the same solution.I tried it once again.After that,multiple issues come.Like Battery plugged in not chrging,Touch pad is not working properly,alt tab is not working.One morning display was not coming.So I went to Lenovo service center on 20 th of July 2013.It is in santacruz.Again on 10 th August I went there for my Laptop.They started formatting the OS.After formatted it one time there are some issues not resolved like battery problem.In fact Function switch is also not working for brightness increase procedure.So again they formatted the laptop OS.But the same problem came.Battery problem was still there.I was frustrated of their services.I just told them to give me my laptop and I return back to home.Here again some problem come.Touch pad is not working properly.It is not possible for me to go there again and again.I am totally frustrated with lenovo services.Whenever I called them about the status of my laptop,they told me that they will call me within 15 minutes.But they didn't do that.It happens 3 to 4 times.I am a Software Engineer and Laptop is really very much needful for me.Its hampering my office work.I am totally frustrated with their services.I have their Phn number also.It is
[protected]/91.

Right now I dont need this laptop.I just want to my money back so that I can buy another one.It should not be Lenovo.
Please help me.

I have the bill.I have recorded one video also which is a proof that my touch pad is not working.In fact in front of them,battery showing that plugged in not charging.I have the screenshot also.

I want my money back.This stone is no use of me.I want a proper laptop.

Dear Sir,
this is the fourth issue in my laptop in six months.Firstly Keyboard Replaced,Secondly LCD replaced ,thirdly issue with the lcd cover ,there is some internal breakup in lcd cover ,now fourthly problem with touch pad.TOUCH PAD -AUTOMATICALLY POINTER AND CURSOR IS MOVING.
SERIES No.Z580.
SERIAL NO.QB05451387
MODEL NO.20135

PROBLEM NOW OCCURED:LCD BLINKING AND HINGES,LCD COVER CHOWKED AND BROKE BY SERVICE ENGINEER.
ISSUE FOUND BY ENGINEER BUT NO ACTION TAKEN TILL NOW.
PARTS TO BE REPLACED
S.O. NO:[protected]
CUSTOMER NAME.DHEERAJ CHATURVEDI
CONTACT NO.[protected],[protected]

I have locked my key board complaints of lenovo g580 laptop but yet they not resolve my complaints, they only give excuse about part order. i am getting panic pls resolve my comlapitns . I bookde complaints on 25 july 2013 yet 07/08/2013 no Eng. checked my Laptop.pls resolve

i'm suraj kumar,
sir, this is my second, i submit complaint for my lenovo battery & charger
so, i request u please replace my battery & charger as fast as posible
this is last i submit complaint, if you don't replace my battery & charger, i'm going to consumer court to complaint on lenovo company

HELLO

I HAD REGISTER A COMPLAINT (SO-[protected]) ON 31.5.2013 FOR ADAPTER ISSUE . TODAY IS 26.07.2013 AND I HAVEN'T RECEIVED THE PART YET. I CALLED THEM LIKE ON DAILY BASIS AND EVERY TIME THEY SAY "SIR SORRY FOR THE INCONVENIENCE YOU HAD AND YOUR PART WILL REACH IN TWO BUSINESS DAY ." EACH AND EVERY GAY WHOM I TALKED SAID THE SAME . THEN I TALKED TO THEIR MANAGER AND YOU KNOW WHAT THE MANAGER SAID- "SIR SO FAR YOU WERE TALKING TO EXECUTIVE NOW YOU ARE TALKING TO A MANAGER AND I AM GIVING YOU MY WORD AS A MANAGER THAT THE PART WILL REACH YOU IN TWO DAYS ". THAT DISCUSSION WAS LIKE 20 DAYS AGO . THEN THEY GIVEN ME AN EMAIL ADDRESS [protected]@lenovo.com AND LIKE ALL THE FOOLS I ALSO MAILED THEM AND TELL THEM ABOUT MY PROBLEM .THAT WAS ON 16.07.2013 , 10 DAYS AGO AND STILL I DON'T KNOW WHEN CAN I RECEIVE THE PART.

LENOVO G460
SR NO. CBQ1872156
REQUEST NO [protected]
SO NO [protected]

THANKS
PAWAN KUMAR
[protected]

Hi,

There is no proper support from Lenova guys... I bought laptop in the month of october by paying 45k but with in less than 6 months the upper case and lower case and display has gone completely. And frankly speaking the lenova support the worse that i had ever. They will mention that they will be calling us by end of the day. But again after 2 even we will not get any call from them and we need to request as it is our own laptop. Damn Worse laptop i ever had.

This is in regard with the complain against lenovo company. The complain no is: [protected], [protected]. The solution is not provided till yet. The executive came day before yesterday and was not able to resolve the problem. He has not enough knowledge and reboot the system and started to install window 8. After several tries the installation failed and he told to us that the system was not compatible with windows 8. Instead windows 7 was working fine. We ask him to make sure to Lenovo care about that. After talking to the care he came to know that the system was ok and compatible with windows 8. But the installation could not be completed due to some error in between.

Then we ask the executive what to do in this situation. He told us that the motherboard has to be changed once again. Also he said that the motherboard might not be available in stock at the center. So it will take some time to replace the hardware. It may take a week also, he said.

But we are so frustrated with the service now. First thing is that the executive came without any equipment except windows 8 cds. If the complain was generated and the person does not have enough detail about the problem then how could he or you Lenovo has rights to spoil our time in such kind of things and situations. When I talk to the executive about the same that he should have bring the hardware along with him as the problem was described by mails also.

I asked to the executive to replace the laptop as it is in warranty. Due to much problems we have rights to make it replace. I want the laptop to replace anyhow.

I have tried to call on your customer care so many times regarding this but all is vain. I have three more Lenovo laptops in my family. But all three are working fine since last 3-4 years. But this time I am unable to get out of this one.

I have purchased lenovo smartphone A690 on 23rd
march,2013. Suddenly its touch screen had stop to work. And i have
given for service to Bix Computers (Authorised Service center of
LENOVO) in Ahmedabad, Gujarat,India on 29.05.2013. Still now i didn't
get it back. They told that its because of some parts are not coming
from CHINA. So please help me.

IMEI No. [protected]
Job Card No. 2816


Thank You,
Parth Dave
(M) +91 [protected]