Lenovo Complaints & Reviews

I have purchased Lenovo G470 jst b4 a month ago & i m facing problem of ODD since beginning. Its not reading any DVD/CD and showing the message "Plz insert disc into drive E" & also whenever i click on the icon, it ejects the disc.
Although ODD has been replaced 4 times but the same problem is coming again & again after 3-4 days of replacement.

The service centre people dont have any idea regarding this problem & they are unable to solve it.

Vipresh

From
Mrs.Ambika Rajmohan,
C/o.S.Ravindran,
49, Thiagarajaraj Colony,
Pasumalai,Madurai-4.
Cell:[protected]
Email:[protected]@gmail.com, [protected]@gmail.com

Respected Sir/Madam,

I have already filed complaint for my Laptop Lenovo G560 65 service with you. My Id is [protected]. But It is not cleared yet. And I want my laptop repaired earlier for my study and other work. Please Kindly let the Madurai team to contact me and Service my laptop as early as possible. Still I feel our Product goodness show please show me our service goodness. Thank You.

By Regards
Mrs.Ambika Rajmohan

i have purchased 1 laptop from futurebazaar.com. my registered product id at fiture bazaar is [protected]. On the payment time i ask them whether this product is in stock .if it is in stock then i ll pay the money .they told yes the product is in stock and you can purchase by paying money . i paid the money exactly that period .after 3-4 days again i enquired about my product. they told it is in shipping process , you have to wait for 7 to 21 days. but after 7 day they product is out of stock .we can't give the product..

Dear Sir,

How do I find the originality of lenova all-in-one desktop? I have booked a B510 series all-in-one desktop. I’m asking this question because of the story narrated below:

I decided to buy a lenova all-in-one desktop on 6th November and reached “dot com lenova”, an exclusive showroom for Lenova brand at Spencer’s plaza, Chennai.

Upon Mr. Shakthivel, showroom manager’s convincing skills, I decided to buy All In One Desktop B 510 model system after price deliberations. I paid full amount of Rs. 48,300/- which includes an up gradation of 2 GM RAM and a wireless headphone with mic from good brand.

Firstly, I was told that stock is readily available and I could take the system along with me on the same day. The moment, I swiped my credit card for payment, Shakthivel changed his stance and said that only one display system is available and the other stocks are at storage godown. He convinced me to wait for one day and he promised to deliver the system on 7th Nov at my residence. With hopes, I left home.

On 7th November, when I followed up, I was told that the storage godown was on holiday due to a local festival and I would receive my system on 8th November.

Upon several times of calling up on 8th November, I got hold of Mr. Shakthivel and I was told that the system has to come from Bangalore to Chennai and it would take one more day. Why did he lie to me at the time of booking?

On 9th November, I got frustrated calling repeatedly with response and finally got him through their showroom land line phone and understood that the system got drenched in rain while shipping from Bangalore, so I need to wait till 12th November to receive my system.

On 12th November, I get a call from Mr. Shakthivel ( first time ever he calls up a customer proactively) to say that the system would reach me on 14th November due to shipment delay.

While I got completely frustrated, asked for the money paid back. I was denied brutally to return the money. Also, was not advised to connect anyone at Lenova directly.

Since, I had paid the total amount, I was left with no choice to wait till 14th November.

I tried calling Mr. Shakthivel on 14th November and his mobile was switched off and I tried reaching him through land line phone at his office. To my surprise, I’m hearing that Mr. Shakthivel has gone on leave and would return after few days. Tried speaking with someone called Mr. Ram at their office but in vain as he barely spoke in English / Tamil and that too with rude tone. Why did he again lie to me that the system would reach on 14th November?

With all efforts, I got hold of Mr. Kushal, owner of dot com brand on 14th November and escalated the matter. He wanted time till 16th November to deliver the system as he is expecting same from Bangalore. I had demanded for my money back if the system doesn’t reach me on 16th November, for which he agreed.

On 16th November, after several phone calls, I reached Mr. Kushal on his phone. He wanted the order number to follow up on delivery, which was sent to his phone via sms and there comes a reply that I would receive the system at my residence after 7.pm. I did receive a call at 6.pm and informed that my system has reached their showroom and wanted my permission to upgrade RAM ( I had asked for an additional 2GB RAM). I was unsure and rushed to their showroom to check the system personally. There I see my lenova system in the box and was relieved. I gave permission to upgrade my RAM, they made me wait for 1 hour and then confessed that the model being new, the technician couldn’t upgrade it immediately and they need support from lenova technical centre for the same. I was asked to go back home and the promise again to deliver the system at home next day morning.

On 17th November, I waited till 4.pm and no update from them. When I followed up again, I was told that the system would reach by 6.pm. As usual, no update till 6.pm and I followed up again to know the status and received my system at home finally at 7.pm. service engineer took 2 hours to set it up, however couldn’t find a way to activate TV Tuner. He confessed he couldn’t address the issue and would send someone senior.

On 18th November, there’s comes a senior engineer at 12noon and struggled till 3.pm and agreed that he couldn’t resolve the issue and wanted some more time. At 6.pm, I receive a call from lenova contact centre and the customer care member asks me if I logged any compliant. When I tried explaining the background, he said that he was unable to reach the service engineer number of dot com dealer, hence call came to me directly. I did follow up with dot com dealer and asked to connect with customer care immediately.

On 19th November, another service engineer from dot com dealer visits home and resolves the issue.

Today 24th November, I'm penning this experience because the RAM upgraded is not working properly, I’m getting blue screen problem since yesterday. My wireless headphone is yet to reach me, no update from them. I feeling low to call and shout at them again!

Is there anyone from lenova reading this, please make a note of your customer’s worst experience.

My System seriel number is ES07032221.

Warm regards,
Prabhu Shankar
Mailprabhu.[protected]@gmail.com

Lenovo Sr. No. CBQ3260973,
Lenovo MODEL no. 20041.
Purchase dated. 18/10/2010.

LAN port not working . This laptop purchased from M/s. Asia Infotech. We are not getting support from August 2011. Equipment is under warranty for 3 years. We are large quantity purchaser .

Take action immediate .
Take action immediate.
Take action immediate. .................. otherwise we may take action.

I have complain on 20 oct 2011.Till not get lcd.

Dear sir,
This is the scan copy of invoice.

I bought a lenovo laptopmodel no Z560 AND THE serial no[protected] laptop CBQ3694100 and my invoice no-NCSPL/RI/15294/10-11.It shows a problem that''THE NumLock key of the keyboard is not functioned''.I have gone to LENOVO CARE but they don't help me and just don't co-ordinate with me also.I don't think this type of problem comes from the reputed company LENOVO.NOW i wannnnnnnnnnnnnnt help from company head office.THANK LENOVO.ALL THE BST.
MY CONTACT NAME AND ADDRESS::: PRADYUMNA KUMAR MOHANTA.
BHUBANESWAR; ORISSA
MOB NO::[protected],[protected]
[protected],[protected]
EMAID ID - satyasahu.[protected]@gmail.com

Dear Blog Viewers,

I have logged a complain for Lenove Laptop Z570 LCD replacement, which has been logged under following Service Center.

Complain # [protected]
Area: Bangalore
Service Center name: Cadonse
Contact:[protected] / 87 / 88.

I have been haeashed from past 15 days as when ever I am calling to Lenovo Call Center they are telling that the request has been closed & the LCD has been replaced by the Service Center Engineer, where as there is nothing happen yet.

Call Center Agent's are very annoying and always divert the case by giving the number of Service Center.
Service Center people are ignoring the issues by saying that the case has not been assigned to them.

I am really fade up of this service from Lenovo A feeling guilty on my decision of purchasing Lenovo product, I will make sure that none of my friend or relative should go for any of the Lenovo product in future.

As usual now planing to register the case to "Consumer Forum".

I am sure that this comment will not make any sense to my concern because a company who is not caring about the customer from direct sources, how come they will react to this comment.

Thanks,
Aamir Baig
[protected]

Subject: - Request for replacement of Defective Machine, Model Name: - Lenovo B520,Srial No.
CS00015440, Model No.CS01061702 with a fresh new machine.
Respected

Sir,

The above referred machine was delivered to me on 14th Day of September 2011 bill no. 1697. Immediately on receipt of the same machine started problem in DVD ROM. The matter was referred to your Lenovo Customer care centre and their customer care executive registered a call to the authorised Lenovo service centre in Sarat Bose Road in Kolkata vide call no. [protected] to look into the matter. The Lenovo Service centre replaced the DVD Rom with a new one in order to solve the problem. But a day later the problem of DVD rom came in to play again. As a result another call was registered with the same call no. by me to the Lenovo customer care centre. Again the technician from the Service centre came and inspected the system thoroughly and detected problem in the MOTHERBOARD of the computer and told that as the machine is under warranty Lenovo would replace the motherboard.

As the motherboard is the key part of the system & machine started showing problem in one or the other from the Very beginning, I apprehend I will not be able to operate a flawless machine unless you replace the existing machine with a fresh new one. You can collect detail information from the LENOVO SERVICE CENTRE in SARAT BOSE ROAD Kolkata.
Please revert me with a mail with your positive response for better future customer relationship.

Name of the Machine: - Lenovo B520 All in one.

Serial No. : - CS00015440.

Model No. : - CS01061702

Thanks and Regards
Ayan Basistha
# +91-[protected]

sir, jab maine ye desktop purchase kiya ta.tab company ne ak scheme nikali te ki some document barkar bejne par aapko ak mp3 playrer or ak head phne free me gift diya jaiyga.meine unki sari request complete kar di.uske baad unka ak e-mail ayay ta ki aapka regt.is succesfull ho gaya hai.aapko within six weeks me gift mill jaige, par after six weeks beet jane par be mujhe gift nahi mile. maine unko kai baar tri kiya par wo kahne lage ki aapka regt, incomplete hai. maine unko batya ki aapka e-mail mere apss ayay ta jisme company ne order id be diya ta. par wo kahte hae ki ab kuch nahi ho sakta hai. phir maine legal notice beja uske baad mujko ek month ke baad gift mele, par maine unko kaha ki mera bangalore me baat karne aur legal notice bejne me money karch hui hai. aur mugko compensate milna chaiya jo meni legal notice me demand raki te.par wo mujko kuch be nahi de rahe hai. kya me ab consumer couart me jau,please sugges me.mani mail be dali jo is parkar hai.

Please to see below e-mail and telephone after my long perusal thro e-mails
> and telephone to your rep. for getting my gifts as promised by your
> company at the time of purchase of Desktop.
>
>
>
> I noted that now you are sending my gifts shortly, but your e-mail is
> silent to my claim for compensation due to harassment and mental
> tension I undergo for last two months for not responding to me by your
> company properly as promised at the time of purchase of Desktop by me.
>
>
>
> I once again request you to consider my claim for compensation in
> positive manner and send the cheque in my favor towards compensation
> asked by me in my trailing correspondence. In case you are not able to
> issue cheque I request to consider it by sending a suitable extra
> gifts(high price good
> quality) that you may like in lieu of financial compensation.

neeraj agarwal
[protected]

> > The computers Motherboard, Graphic card and the fan assembly was replaced
> > for the NO Video Issue, After replacing the mother board i got the Error
> > Message "Windows Guinean" So i entered the Product key that is available
> at
> > the back of the computer, It did not accepted the Product key, Then i
> > reinstalled the Os using the One key recovery available in F2 while
> turning
> > on the computer. while it was installing the os it was stuck for 4 hours
> > and the installation never completed. So I used the 7 DVD's that i
> created
> > using the One Key Recovery. The Installation was done and when it
> restarted
> > the computer got the error message stating that 'windows failed to start
> a
> > recent hardware or software change might be the cause'. So i ran the
> start
> > up repair available on the F8 option and that even that could not fix the
> > issue, Now i had the OEM DVD for the Same OS window 7 home premium 64 Bit
> > from the other manufacturer, it is installed all fine and also i am able
> to
> > boot the computer to the desktop, but still am getting the same issue
> > "Windows Guinean", i again entered the product key available on my
> > computer, Still it did not fix my problem. One fine day i just entered
> the
> > Setup Screen The BIOS, and it was not giving me the information for the
> > computers Serial no said "INVALID". here i got the resolution for my
> issue,
> > I need to update the BIOS. So Checked the Support website of lenovo, i
> did
> > not get the driver for BIOS my computer but all the other Drivers, So i
> > called Lenovo for the support and I spoke with the lady and after 5 min
> > over the phone with her the call got disconnected and then i called up
> > again, this time i got the same girl and the call got disconnect again
> > after 4 min, so i called up again. This time i got Mr. Harshan Whom i
> asked
> > the Employ ID. He said that we do not have any Kind of ID. I explained
> him
> > the issue, He said that I will have to Buy the OEM Partition as it
> failed,
> > i said, the partition is part of the computer and was not purchased
> > separately and why shall i pay for it as the computer is under warranty,
> He
> > said that i have not other option but to buy the partition, I asked him
> for
> > the supervisor, Tr transfered the call to His manager Name Chetan who
> also
> > did not give me his employ ID, When asked. I explained him the issue, his
> > answerer is we check only Hardware with the technical support and the
> BIOS
> > is the SW and not the HW. Well now the question is does the technical
> > support of lenovo Know the Definition for BIOS. Then he refereed me to
> the
> > Local Service Support "GK systems Mumbai :- [protected]" and said that we
> > can only check with the functionality of your computer ans such issues is
> > not taken care by the Technical Support...
> >
> >
> > The Technical Support IE, Web support and also the Phone Support need to
> be
> > updated and specially the Consumed technical phone support need to be
> > trained and need to understand that the BIOS is the computer is most
> basic.......................
Also i was informed that the Bluetooth Remote of the computer will replaced as the same is not functioning,
even after writing several emails and called the tec support many times still the issue is not taken care, they alway say that they will contact me and now its arround 12 days no replay from them, nither any phone call.
The computer is under warrenty. They care a damn about the Issue.

i purcahsed lenovo laptop 10months ago...till date 7times my laptop motherboard has been changed...as warranty will expire after two months..i want replacement of my laptop.

Sir

I have purchased IBM Lenovo computer on 19/04/2006 from M/S. Jajee Electronics ,S..B temple road , Jajee complex Gulbarga ,Karnataka by paying Rs. 47000.00 . After purchasing I am facing several problems in Lenovo computer like CD drive is not working , UPS is not woking, after some time automatically full system is getting off . with in 3 months after purchasing CPU on off switch is not working . I have made the complaint to where I had purchased . They have advised to use another stand by switch. Now stand by switch is also not working . Again I contact the dealer for repair . Now they are saying it is not possible to repair (CPU on off switch) . They are temperoraly providing on off switch by connecting the wires. Now mouse is not working. They not ready to send faulty CPU to Manufacturer for repair/replacement. I have made the complaint to customer care . They simply replied your model number is not matching given irresponsible reply for escaping from the problems.

The follwing details of computer

1) IBM Lenovo PC with 3. 6 ghz , 256 MB. DDR 52X CD Combo , MM KBD , opti mouse , MM speaker. 56 Lbps Int modem
2) Esys UPS 600 VA
3) Computer table
4) Modem
5) TV tuner



Model Details – Model No. Q 61

Machina type – 8789

Sl.No.- L 9A0611

M/T 8789 – Q 61

Dear Sir / Madam,

This lenovo laptop is start batten on to beep sound continue pls reply me urgently

Purchase Date - 21.Sep.2010
Lenovo laptop[protected]CBQ2687900
Consumer Details - Nikita P. Pareek
Address - 5, Jijamata appt, Datta Mandir road, nashik road-11
Email Id - [protected]@gmail.com

pls check the attachment in invoice copy


Thanks & Regards
tabssum

Babal Computers,
Thakker's Pride Building,
Ayodhya Nagari,
Nasik Pune Road,
Opp-Shrikrishna Lawns, Nasik-422011
Tel[protected] / 2421457
[protected]@dataone.in
[protected]@gmail.com
email-babal.[protected]@rediffmail.com

I purchased a Lenovo Laptop G[protected], Intel DC/T4500/2GB/Win7
S/NO-CBQ34449185 on 12-Sept-2010.Now i am facing a problem with its keyboard. Keyboard is not working properly.

Since the product is under warranty so i want to get it replaced.

Kindly do the needful ASAP
Thanks
Punit Dixit
[protected]
Civil Lines
Rampur
UP

Dear Sir
Dear sir/ mam i have purchased lenovo laptop.i have problem of battery backup of my computer within the warranty period.i had complaint to company and they changed the battery.after changed the battery problem could not removed.Er.have not proper answer why did it happen again.now they do not sort out my problem.please help me to out of this problem.I have my original bill with me. Regards Jitendra Singh Chandel,s/o Ramesh Singh Chandel ,Plot No. 70 Malhotra Socitey Sidharth Nagar, Guba Garden Kalyanpur Post I I T Kanpur ,my contact no.M-[protected]

I purchased a Lenovo Laptop with the following details:
P/N : 59068974
S/N : WB01562202.

The purchase was dated 12th June '11 to my name (Bhavna Sehgal, B-7/42, Sector 18, rohini) from Advabce Computer Shoppe , 8, Vaishali Enclave, Pitampura. The poduct costed me Rs. 23000. In a few days the laptop started showing a blank screen and wasnt booting. On launching complaint (Case Id: [protected]) with Lenovo Technical Team, the Hard Disk of the Laptop was replaced on 26th July'11.

Within a week, I started having the same problem, the Hard Disk was again replaced under Case Id: [protected] on 13th August'11

I wish to complaint about the Laptop and need a refund for the same.
If within two months the hard disk is being replaced twice, I am not sure of what would happen in the next two months. As of now the product is under warranty. If the same problem occurs post warranty?

The Manager of the shop from where we purchased the laptop refused a refund/ replacement of the same directing me to the Lenovo technical Team.

Kindly help me resolve the issue. I am dissatisfied with the services of Lenovo.

Thanks & Regards
Bhavna Sehgal
[protected]

I purchased a laptop of LENOVO and at that point of time there
was a special offer of extended warranty of 2 years along with the normal warranty of a year, but when I called up the Customer Service team the say that it's not updated and cannot avail. After all conversations now they are informing that I should have registered for offer, but none of them infomed me about it at all, either from Lenovo nor LAPTOPSHOP Indiranagar.

A real action needs to be taken on these ones and discourage this sort of offer from the companies.

Thanks for looking on to this issue.

I Purchased Lenovo Desktop BS 300 model sr. no. VS10042744 from Croma Ghaziabad , invoice no. SLF02A[protected] dt. 27.02.11.

I am facing lots of the problem last five months after spending the Rs32000/-, and now Lenovo still not providing me the service and also not replaced the faulty desktop.They keep on directing me to customer care and communications with Lenovo are attached below.

Now i request you to kindly register my complaint against LENOVO because they supplied me the faulty desktop.They are not ready to replace it instead they always insistt to get it repaired, they have already replaced Hard Disk but the problem still persisi & now they are advising to again get it repaired , for which i'm not ready. I want the system to be replaced as i dont want any further repairs on my newly purchased set. Their service engineers have also confirmed that system has problem.

For your ready reference i am attaching the mails and photographs of the computer erros which are shown.

Looking forward to a positive action.

Best Regards

Jitendra Bhatia
[protected]
[protected]@rediffmail.com
bhatia.[protected]@gmail.com
Reply
|JITENDRA BHATIA to customercare, smcindia, lenconsumer, CARE, frontoffice, ir, aseansvc, lenovo
show details Jul 28 (4 days ago)

fromJITENDRA BHATIA bhatia.[protected]@gmail.com
[protected]@lencare.co.in

[protected]@in.ibm.com,
[protected]@in.ibm.com,
[protected]@laptop.co.za,
[protected]@uk.ibm.com,
[protected]@lenovo.com,
[protected]@lenovo.com,
[protected]@lenovo2u.com

dateThu, Jul 28, 2011 at 4:53 PM
subjectLenovo Desktop Not Working Case ID:-[protected]
mailed-bygmail.com

hide details Jul 28 (4 days ago)


To Whomsoever It May Concern

This refers to Lenovo BS 300 model sr. no. VS10042744 purchased by me vide invoice dated 27.02.11, invoice no. SLF02A[protected] from Croma Ghaziabad (scanned copy of invoice is attached).

Set started giving problems within 15 days of purchase and Lenovo customer care at no.[protected] was contacted in March'11, but they resisted to send any service engineer instead they advised to take support via telecon only & they transferred the line to their Engineer without giving me my complaint number. I tried approx. around 8-10 times between March'11 & may'11 but was not getting right guidance to help my system work properly, finally in June'11 I advised customer care if they don't send any executive I will have no option but to go to consumer court, so finally they gave me contact no. of Mr. Nikhil at M/s Park Networks Ltd on . Complaint was lodged with Mr. Nikhil

Their engineer Mr. Vipin visited & advised that there is problem in Hard Disk & needs repair, his observation which he captured as a photograph showing disc read error, same is also attached for your ready reference..

The Hard Disk Was replaced on 15.07.11 but the problem still persists & the system shuts down/ goes blank within half an hour of work. First thing which comes on screen is " Reboot and select proper boot device or insert boot media in selected boot device and press a key_". Photograph is attached.

Now when the computer was shut down & again it was started , it showed " Press F1 to enter BIOS or F12 to display boot menu". Photograph is attached Computer was performing no action when F12 is pressed, it accepted command of F1 & Showed progress which does not end until you switch off the computer. Photograph is attached.

The problem persisted if you same restarted as many a many time, until a gap of approx. 5-6 hours is given. it starts again normally but problem repeats after 30 minutes o[censored]sage.

Considering all above developments & wastage of time which took place due to improper guidance, I request you to replace this desktop on immediate basis as I’m not in a position to wait further as I’m fed up with this system and don’t want further repairs as I have not purchased a second hand desktop but a new desktop costing Rs 32000/- to me.

Your immediate action is required on the subject by morning of 30.07.11 or else I will be forced to lodge a complaint against Lenovo in consumer Court on 30.07.11 with compensation of loss occurred to me till date.


Best Regards,
Jitendra Bhatia



From: "JITENDRA BHATIA"<[protected]@rediffmail.com>
Sent: Sat, 09 Jul 2011 18:48:03
To: "[protected]@computerparkindia.com"<[protected]@computerparkindia.c...⇄
Cc: "materials "<[protected]@hindustantin.co.in>
Subject: Visit of Mr. Vipin for Lenovo Desktop Complaint of Jitendra Bhatia

Dear Mr. Nikhil

This refers to visit of Mr. Vipin for complaint of my desktop BS 300, S. No. VS10042744.

The problem as confirmed by your engineer is that desktop gets hanged after 10-15 Minutes of work on it.

He found a problem in the Hard Disk, photograph of same is attached herewith for your reference.

Case ID is [protected].

Also there is a request that my wife is perusing MCA & her practical exam is on 15th & 16th July'11. so if you can get the same repaired by 12th July'11 I would be grateful to you as she will then get 2 days to prepare for hr exams which she is unable to do at present.

Thanks in advance.

BEST REGARDS

JITENDRA BHATIA
[protected]




7 attachments — Download all attachments View all images
IMG[protected].jpg
24K View Download
IMG[protected].jpg
23K View Download
[protected].jpg
104K View Download
[protected].jpg
91K View Download
[protected].jpg
101K View Download
INVOICE DT. 27.02.11.pdf
668K View Download
HARD DISK REPLACEMENT SLIP.pdf
967K View Download

Reply Reply to all Forward

JITENDRA BHATIATo Whomsoever It May Concern This refers to Lenovo BS 300 model sr. no. VS100...
Jul 28 (4 days ago)


Reply
|Customer Care to me
show details Jul 30 (2 days ago)

fromCustomer Care [protected]@lencare.co.in
toJITENDRA BHATIA <bhatia.[protected]@gmail.com>

dateSat, Jul 30, 2011 at 6:29 PM
subjectRE: Lenovo Desktop Not Working Case ID:-[protected]
Important mainly because it was sent directly to you.

hide details Jul 30 (2 days ago)


Dear Jitendra,

Thank you for contacting Lenovo Customer care.

On the onset we would like to apologize for inconvenience caused.

For technical Support, please contact:

Email: [protected]@in.ibm.com

Toll Free no[protected]

Thank you for your cooperation.

_________________________________________________________________________
Thanks & Regards,

Lenovo Customer Care, India.

Email ID: [protected]@lencare.co.in
Toll Free: [protected]
_________________________________________________________________________
DISCLAIMER:

This message (Including any attachments) is confidential and is intended only for the addressee. All mails and attachments that are sent from our mail box are scanned for all known viruses at the time of transmission. However, please scan the mail and attachments for viruses before opening or downloading from this transmission. We will not accept any liability for damages through virus. If you are not the intended recipient or if you have received this message by mistake, please notify the sender by E-mail & delete the message from the system. Any unauthorized use or dissemination of the message in whole or part is strictly prohibited. Logos and pictures are copyrighted material; please obtain proper authorization to use them.
_________________________________________________________________________

From: JITENDRA BHATIA [mailto:bhatia.[protected]@gmail.com]
Sent: Thursday, July 28, 2011 4:54 PM
To: [protected]@lencare.co.in
Cc: [protected]@in.ibm.com; [protected]@in.ibm.com; [protected]@laptop.co.za; [protected]@uk.ibm.com; [protected]@lenovo.com; [protected]@lenovo.com; [protected]@lenovo2u.com
Subject: Lenovo Desktop Not Working Case ID:-[protected]
- Hide quoted text -

To Whomsoever It May Concern

This refers to Lenovo BS 300 model sr. no. VS10042744 purchased by me vide invoice dated 27.02.11, invoice no. SLF02A[protected] from Croma Ghaziabad (scanned copy of invoice is attached).

Set started giving problems within 15 days of purchase and Lenovo customer care at no.[protected] was contacted in March'11, but they resisted to send any service engineer instead they advised to take support via telecon only & they transferred the line to their Engineer without giving me my complaint number. I tried approx. around 8-10 times between March'11 & may'11 but was not getting right guidance to help my system work properly, finally in June'11 I advised customer care if they don't send any executive I will have no option but to go to consumer court, so finally they gave me contact no. of Mr. Nikhil at M/s Park Networks Ltd on . Complaint was lodged with Mr. Nikhil

Their engineer Mr. Vipin visited & advised that there is problem in Hard Disk & needs repair, his observation which he captured as a photograph showing disc read error, same is also attached for your ready reference..

The Hard Disk Was replaced on 15.07.11 but the problem still persists & the system shuts down/ goes blank within half an hour of work. First thing which comes on screen is " Reboot and select proper boot device or insert boot media in selected boot device and press a key_". Photograph is attached.

Now when the computer was shut down & again it was started , it showed " Press F1 to enter BIOS or F12 to display boot menu". Photograph is attached Computer was performing no action when F12 is pressed, it accepted command of F1 & Showed progress which does not end until you switch off the computer. Photograph is attached.

The problem persisted if you same restarted as many a many time, until a gap of approx. 5-6 hours is given. it starts again normally but problem repeats after 30 minutes o[censored]sage.

Considering all above developments & wastage of time which took place due to improper guidance, I request you to replace this desktop on immediate basis as I’m not in a position to wait further as I’m fed up with this system and don’t want further repairs as I have not purchased a second hand desktop but a new desktop costing Rs 32000/- to me.

Your immediate action is required on the subject by morning of 30.07.11 or else I will be forced to lodge a complaint against Lenovo in consumer Court on 30.07.11 with compensation of loss occurred to me till date.


Best Regards,
Jitendra Bhatia



From: "JITENDRA BHATIA"<[protected]@rediffmail.com>
Sent: Sat, 09 Jul 2011 18:48:03
To: "[protected]@computerparkindia.com"<[protected]@computerparkindia.c...⇄
Cc: "materials "<[protected]@hindustantin.co.in>
Subject: Visit of Mr. Vipin for Lenovo Desktop Complaint of Jitendra Bhatia

Dear Mr. Nikhil

This refers to visit of Mr. Vipin for complaint of my desktop BS 300, S. No. VS10042744.

The problem as confirmed by your engineer is that desktop gets hanged after 10-15 Minutes of work on it.

He found a problem in the Hard Disk, photograph of same is attached herewith for your reference.

Case ID is [protected].

Also there is a request that my wife is perusing MCA & her practical exam is on 15th & 16th July'11. so if you can get the same repaired by 12th July'11 I would be grateful to you as she will then get 2 days to prepare for hr exams which she is unable to do at present.

Thanks in advance.

BEST REGARDS

JITENDRA BHATIA
[protected]