Lenovo Complaints & Reviews

PROBLEMS FACE WITH THE LENOVO MACHINE..................

1.laptop on off automatically which i had reported to customer care .
2.hinges free the very third day
3.very bad/ poor customer care response ............

I purchase my machine on 6 th may 2012
logged first complaint on 9th may 2012 at dealer end (BEST BUY COMPUTERS ) JAMMU
Consult with customer care on 11 th may 2012 and logged a complaint first to technical support then again kept on trying for current status they just reply with stupid answers like your case with replacement is forwarded to "REPLACEMENT DEPARTMENT and a complaint number is given to u shortly and that too take a short period of 12-15 days on their apart "RIDICULOUS "!!
Again day by day complainig then for the sake of humanity they finally gave the no . [protected].
from 29 may onwards till 28 june ONE FULL MONTH ,NO ACTION TAKEN YET ,ONLY EXPLANATIONS TO DIFFERENT PERSONS/STAFF OF CUSTOMER CARE TELLING SAME PROBLEM AGAIN TWICE OR THRICE A DAY AND REST NOTHING IS DONE TILL YET .


Quick Replacement Required otherwise pay me my money back ,I will not interested to buy a lenovo machine furthermore as per the experience with customer care !!

Dear,
sir,as above inf.I buy lenovoG560 model no.20042 ,i3 ,500HD,2gb ram;14''LCD LED, problem is that when I open my leptop it creat uncomfortable sound but after some time it remain's ok and when I open more than 2or 3 prog .and play mp3 or videos it going to damage there sound & pic.quality.
please help me and solve my problem .
I thankful to you for this
your customer ANUJKUMAR

me, sanjy from taranagar bought an laptop from delta computer hisar(hariyana) there is an adapter that was got damage. I informed them (Lenovo customer care and case ID [protected]) as the result an engineer visited my shop and he concluded that this adapter got damage because of a minor cutting of lid wire that's why he refused to change.
But i am also IT deploma holder and working for last five year. according to my skill or experience this adapter got damage because of manufacture defect but cutting of LID wire playes no significant role.

Though it's under warranty period and it's market value is Rs.1800/- so how i can buy it. please pay attention on my current problem
I assure that I have total documents and clause that can prove your fault like our conversation and picture of product


Other wise I will knock the door of Consumer Court. but I still confirmed that you will take a note

Thanks
Sanjay Jangir
[protected]

hello
this is amit kumar & i am submitting the complaint againsts Lenovo laptops - idea pad model. the company's attitude towards the warranty service support is almost negligent. they just advise to refer the matter to some other section of their company where no one replies or try to resolve the Problem, as i have made a call to customer care & written a mail ( as posted below) to their directed email ID. But service centers are not ready to repair/ replace the inferior parts & no one is even replying against the mail.
once the customer has paid the cost, the customer has to suffer & company is enjoying.

Subject: onsit­e servi­ce suppo­rt
From: "Amit Gupta"<amitkumar.[protected]@rediffmail.com> Tue, 24 Apr '12 5:50p
To: "[protected]@lencare.co.in"<[protected]@lencare.co.in>
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hello
this is amit kumar

i had purchased a your co. laptop as per details furnished below-
Model : Ideapad Z570
Sr No. : 1S5930431WB02616394
Date of purchase : 02.11.11

I have lodged a complaint (case ID- [protected]) regarding self-loosening & finally self-dismantling of the keys, which was attended by service engineer of Noida service center appreciably on 21/04/11 ie withing 24 hours. But the service center has denied to replace the same in warranty period at company's cost, citing it as a common problem in these models, where re-fixing job of keys doesn't get success.
Morever the self loosening of some other keys is also visible now. so please get it repaired / replaced at company cost (being in warranty period) with atleast enough good quality keys/keyboard so as to remove the root cause of this problem.
The snapshot of keyboard is also attached for ready reference.
As a customer feedback, It is also suggested to replace such sub-standard keyboard in all such models, so that the customer, like us, may have not to bear inconvenience on account of this & their belief in quality of LENOVO is maintained.
thank you

Regards,
amit kumar
Amitkumar.[protected]@rediff.com

DearSir, Madam....

Greeting's for the day Sir,

As i am using my laptop (LENOVO IDEA PAD) from dated 17/06/2011
till date as there is a problem on the Screen getting Horizontal Lines on
the screen, and also their is a problem on the Touch Keypad, there are some
dots getting and it is increasing day by day. So i am not very much
satisfied with the Model in six moth's i started getting the problem though
it is in the WARRANTY period. So after 1 years what will happen to my
laptop i don't know and what kind of service will you be providing me that
also i don't know. As i also visited the service center so the person
sitting at center also told me to mark the mail. And from where i have
taken the laptop from there also not getting good response for ur
distributor side, I request you sir to solve the problem ASAP. I want the
laptop to be replace as early as. Detail's of the Laptop is mention below.

Authorized Dealer : BYTE sales & services
Date of Purchase :[protected]
Model Number : G[protected] / [protected]cb07074356
Complain Number : [protected]


And i have talked all the higher people of Lenova staff but not a single person has takening the responsibility to solve my case that why i have came to u side, so please help me .....

Regards,

Inderpal singh Adhi..
+91 [protected]
[protected]@yahoo.com
Vadodara Gujarat India



Dear sir/madam,

Kindly see this matter and solve my problem with 24hrs or i am sending this case to directly in to the media As well as in consumer forum , how lenova company making foolish to the customer ,,, not a single support from your company ........


Last week i am talking with Sumaiya Sultana and jatin panchal, Mr.Jatin Panchal says that i will reply u within 24hrs but still not a single reply from ur organization,I thing there no manner of working in such a good organisation, that why your company people is not replying to my case and not solving my case,,,,

Mr mrizulla has committed to me i will send u one form to u and fill this and send to me for changing the Laptop but still i have not getted a single form to your company side, So what i thing for Your organization ...for this commitment ....

What u want to do, i want to my laptop should be replacement on the urgent basic...ASAP..
So Check my problem and solve,

Regards,

Inderpal singh Adhi..
+91 [protected]
[protected]@yahoo.com

From: Inder Adhi <[protected]@yahoo.com>
To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Sent: Wednesday, 21 March 2012 1:51 PM
Subject: Re: Laptop Problem [protected]

Dear Mirzulla

I just want now what r u doing for my case still no reply from any side, i thing it is high time to talk with u, ur company think that why we reply for this case... and not a single support from ur side also.....

I thing i want to forget this mail to consumer form, as well as in Media how company people making the foolish people....

Regards,

Inderpal Singh Adhi


From: Inder Adhi <[protected]@yahoo.com>
To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Sent: Tuesday, 13 March 2012 10:22 AM
Subject: Re: Laptop Problem [protected]


Hi,

What r u doing for my case ????????????????????????,,,,,,No reply was coming


Regards,
Inderpal Singh Adhi

From: Inder Adhi <[protected]@yahoo.com>
To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Sent: Friday, 9 March 2012 10:56 AM
Subject: Re: Laptop Problem [protected]

Dear sir,

As per ur mail reply i have already went to your services center, there is only saying we don't have any authorization of replacement of laptop, we r give u only services,if u want to replace Ur laptop just mail to which i will give u mail id,and I don't want to repair my laptop i want to replace this laptop ant any cost.....and see all pics also which i have attached with this file, this is last and finally sending u mail, and see this matter properly and give me refund or give me replacement of this laptop....ASAP..

Regards,
Inderpal Singh Adhi.

From: Lenovo Care Baroda <[protected]@silvertouch.com>
To: [protected]@yahoo.com
Cc: 'Jatinkumar M Panchal1' <[protected]@in.ibm.com>; [protected]@in.ibm.com; 'Consumerupdate West' <[protected]@in.ibm.com>
Sent: Wednesday, 7 March 2012 10:39 AM
Subject: RE: Laptop Problem [protected]

Dear Customer,

Please visit our service center to proper dignouse and part replacement.

As per our last 2 or 3 times telephonic discussion and we are trying to
convince to you visit our service center for proper dignouse and part
replacement.


Thanks & Regards


Nimesh Adhyaru,
Silvertouch InfoTech Pvt. Ltd.
A-130, Rajlaxmi Complex,
Old Padra Road,
Baroda-390007
Ph.[protected]


-----Original Message-----
From: Sumaiya Sultana [mailto:[protected]@in.ibm.com] On Behalf Of
Consumerupdate West
Sent: Tuesday, March 06, 2012 3:28 PM
To: [protected]@silvertouch.com; [protected]@silvertouch.com
Cc: Jatinkumar M Panchal1
Subject: Fw: Laptop Problem [protected]


FYI..............


Thanks &Regards
Sumaiya
Admin co-ordinator
IBM India Private Limited, Block C,
Embassy Golf Links Business Park, Off. Koramangala
intermediate ring road, Bangalore - 560071, INDIA.
(: Toll Free #[protected]

----- Forwarded by Sumaiya Sultana/India/Contr/IBM on 03/06/2012 03:27 PM
-----

Lenovo
Consumer/India/Co
ntr/IBM To
Sent by: Dipankar Consumerupdate
Samal 1 West/India/Contr/[protected]@IBMIN
cc

03/06/2012 03:25 Subject
PM Fw: Laptop Problem [protected]









Hi Team,

FYI,

Case: [protected]


Thanks and Regards,
Harshith Rai K
Lenovo Consumer Tech support
(Toll free #[protected] |[protected]@in.ibm.com)


----- Forwarded by Dipankar Samal 1/India/Contr/IBM on 06/03/2012 15:24
-----

From: Mir Zahed Ulla/India/Contr/IBM
To: Lenovo Consumer/India/Contr/[protected]@IBMIN
Cc: <[protected]@yahoo.com>
Date: 06/03/2012 13:45
Subject: Fw: Laptop Problem


Hi Team
Please Reply to the customer on High parity...



Thanks & Regards
Mir Zahed Ulla
SME (SMC)
IBM India Private Limited,
Block C, 1st Floor, Embassy Golf Links Business Park,
Koramangala Intermediate ring road,
Bangalore - 560071, INDIA,
* : [protected]@in.ibm.com
Ext:[protected]
----- Forwarded by Mir Zahed Ulla/India/Contr/IBM on 03/06/2012 01:45 PM
-----

From: Inder Adhi <[protected]@yahoo.com>
To: Mir Zahed Ulla/India/Contr/[protected]@IBMIN
Cc: Lenovo Consumer/India/Contr/[protected]@IBMIN
Date: 03/05/2012 04:47 PM
Subject: Re: Laptop Problem



Dear sir,

As per i have talk with your customer care and he said send me the mail ,
but not giving proper answer and proper response, and ur customer care has
given mail id and he has said that sent your all the problem to this mail,
and i have send u , and now u r telling to talk with customer care, i don't
understand what r u doing for my case just roaming me one place to
another , just i thing i want to directly go the media and consumer form
for this think , how your people of Customer Care and your company Staff
making foolish to the people and not a single support from u
side ..............


Regards,

Inderpal Singh Adhi

From: Lenovo Consumer <[protected]@in.ibm.com>
To: Inder Adhi <[protected]@yahoo.com>
Cc: Mir Zahed Ulla <[protected]@in.ibm.com>
Sent: Monday, 5 March 2012 1:55 PM
Subject: Re: Laptop Problem

Dear Customer,

As per the trail mail, for replacement of the machine, kindly contact the
below details.

Lencare address

1.Email Support: [protected]@Lencare.co.in

2.Phone Support:[protected]Toll Free)


Thanks and Regards,
Harshith Rai K
Lenovo Consumer Tech support
(Toll free #[protected] |[protected]@in.ibm.com)




From: Inder Adhi <[protected]@yahoo.com>
To: Lenovo Consumer/India/Contr/[protected]@IBMIN
Cc: Mir Zahed Ulla/India/Contr/[protected]@IBMIN
Date: 05/03/2012 13:40
Subject: Laptop Problem




Greeting's for the day Sir,

As i am using my laptop (LENOVO IDEA PAD) from dated 17/06/2011
till date as there is a problem on the Screen getting Horizontal Lines on
the screen, and also their is a problem on the Touch Keypad, there are some
dots getting and it is increasing day by day. So i am not very much
satisfied with the Model in six moth's i started getting the problem though
it is in the WARRANTY period. So after 1 years what will happen to my
laptop i don't know and what kind of service will you be providing me that
also i don't know. As i also visited the service center so the person
sitting at center also told me to mark the mail. And from where i have
taken the laptop from there also not getting good response for ur
distributor side, I request you sir to solve the problem ASAP. I want the
laptop to be replace as early as. Detail's of the Laptop is mention below.

Authorized Dealer : BYTE sales & services
Date of Purchase :[protected]
Model Number : G[protected] / [protected]cb07074356
Complain Number : [protected]

As i had also attached the scan copy of my invoice and also the
letter which i got from service centre. I will be waiting for the positive
& prompt reply.


Thanks & Regards,
InderPal Singh Adhi
+[protected]
[protected]@yahoo.com




(See attached file: inderpal1.png)(See attached file: inderpal2.png)(See
attached file: IMG20120301_001.jpg)(See attached file: IMG20120301_002.jpg)
(See attached file: IMG20120301_003.jpg)(See attached file:
IMG20120301_005.jpg)(See attached file: IMG20120301_004.jpg)





DearSir, Madam....

Greeting's for the day Sir,

As i am using my laptop (LENOVO IDEA PAD) from dated 17/06/2011
till date as there is a problem on the Screen getting Horizontal Lines on
the screen, and also their is a problem on the Touch Keypad, there are some
dots getting and it is increasing day by day. So i am not very much
satisfied with the Model in six moth's i started getting the problem though
it is in the WARRANTY period. So after 1 years what will happen to my
laptop i don't know and what kind of service will you be providing me that
also i don't know. As i also visited the service center so the person
sitting at center also told me to mark the mail. And from where i have
taken the laptop from there also not getting good response for ur
distributor side, I request you sir to solve the problem ASAP. I want the
laptop to be replace as early as. Detail's of the Laptop is mention below.

Authorized Dealer : BYTE sales & services
Date of Purchase :[protected]
Model Number : G[protected] / [protected]cb07074356
Complain Number : [protected]


And i have talked all the higher people of Lenova staff but not a single person has takening the responsibility to solve my case that why i have came to u side, so please help me .....

Regards,

Inderpal singh Adhi..
+91 [protected]
[protected]@yahoo.com
Vadodara Gujarat India



Dear sir/madam,

Kindly see this matter and solve my problem with 24hrs or i am sending this case to directly in to the media As well as in consumer forum , how lenova company making foolish to the customer ,,, not a single support from your company ........


Last week i am talking with Sumaiya Sultana and jatin panchal, Mr.Jatin Panchal says that i will reply u within 24hrs but still not a single reply from ur organization,I thing there no manner of working in such a good organisation, that why your company people is not replying to my case and not solving my case,,,,

Mr mrizulla has committed to me i will send u one form to u and fill this and send to me for changing the Laptop but still i have not getted a single form to your company side, So what i thing for Your organization ...for this commitment ....

What u want to do, i want to my laptop should be replacement on the urgent basic...ASAP..
So Check my problem and solve,

Regards,

Inderpal singh Adhi..
+91 [protected]
[protected]@yahoo.com

From: Inder Adhi <[protected]@yahoo.com>
To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Sent: Wednesday, 21 March 2012 1:51 PM
Subject: Re: Laptop Problem [protected]

Dear Mirzulla

I just want now what r u doing for my case still no reply from any side, i thing it is high time to talk with u, ur company think that why we reply for this case... and not a single support from ur side also.....

I thing i want to forget this mail to consumer form, as well as in Media how company people making the foolish people....

Regards,

Inderpal Singh Adhi


From: Inder Adhi <[protected]@yahoo.com>
To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Sent: Tuesday, 13 March 2012 10:22 AM
Subject: Re: Laptop Problem [protected]


Hi,

What r u doing for my case ????????????????????????,,,,,,No reply was coming


Regards,
Inderpal Singh Adhi

From: Inder Adhi <[protected]@yahoo.com>
To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>
Sent: Friday, 9 March 2012 10:56 AM
Subject: Re: Laptop Problem [protected]

Dear sir,

As per ur mail reply i have already went to your services center, there is only saying we don't have any authorization of replacement of laptop, we r give u only services,if u want to replace Ur laptop just mail to which i will give u mail id,and I don't want to repair my laptop i want to replace this laptop ant any cost.....and see all pics also which i have attached with this file, this is last and finally sending u mail, and see this matter properly and give me refund or give me replacement of this laptop....ASAP..

Regards,
Inderpal Singh Adhi.

From: Lenovo Care Baroda <[protected]@silvertouch.com>
To: [protected]@yahoo.com
Cc: 'Jatinkumar M Panchal1' <[protected]@in.ibm.com>; [protected]@in.ibm.com; 'Consumerupdate West' <[protected]@in.ibm.com>
Sent: Wednesday, 7 March 2012 10:39 AM
Subject: RE: Laptop Problem [protected]

Dear Customer,

Please visit our service center to proper dignouse and part replacement.

As per our last 2 or 3 times telephonic discussion and we are trying to
convince to you visit our service center for proper dignouse and part
replacement.


Thanks & Regards


Nimesh Adhyaru,
Silvertouch InfoTech Pvt. Ltd.
A-130, Rajlaxmi Complex,
Old Padra Road,
Baroda-390007
Ph.[protected]


-----Original Message-----
From: Sumaiya Sultana [mailto:[protected]@in.ibm.com] On Behalf Of
Consumerupdate West
Sent: Tuesday, March 06, 2012 3:28 PM
To: [protected]@silvertouch.com; [protected]@silvertouch.com
Cc: Jatinkumar M Panchal1
Subject: Fw: Laptop Problem [protected]


FYI..............


Thanks &Regards
Sumaiya
Admin co-ordinator
IBM India Private Limited, Block C,
Embassy Golf Links Business Park, Off. Koramangala
intermediate ring road, Bangalore - 560071, INDIA.
(: Toll Free #[protected]

----- Forwarded by Sumaiya Sultana/India/Contr/IBM on 03/06/2012 03:27 PM
-----

Lenovo
Consumer/India/Co
ntr/IBM To
Sent by: Dipankar Consumerupdate
Samal 1 West/India/Contr/[protected]@IBMIN
cc

03/06/2012 03:25 Subject
PM Fw: Laptop Problem [protected]









Hi Team,

FYI,

Case: [protected]


Thanks and Regards,
Harshith Rai K
Lenovo Consumer Tech support
(Toll free #[protected] |[protected]@in.ibm.com)


----- Forwarded by Dipankar Samal 1/India/Contr/IBM on 06/03/2012 15:24
-----

From: Mir Zahed Ulla/India/Contr/IBM
To: Lenovo Consumer/India/Contr/[protected]@IBMIN
Cc: <[protected]@yahoo.com>
Date: 06/03/2012 13:45
Subject: Fw: Laptop Problem


Hi Team
Please Reply to the customer on High parity...



Thanks & Regards
Mir Zahed Ulla
SME (SMC)
IBM India Private Limited,
Block C, 1st Floor, Embassy Golf Links Business Park,
Koramangala Intermediate ring road,
Bangalore - 560071, INDIA,
* : [protected]@in.ibm.com
Ext:[protected]
----- Forwarded by Mir Zahed Ulla/India/Contr/IBM on 03/06/2012 01:45 PM
-----

From: Inder Adhi <[protected]@yahoo.com>
To: Mir Zahed Ulla/India/Contr/[protected]@IBMIN
Cc: Lenovo Consumer/India/Contr/[protected]@IBMIN
Date: 03/05/2012 04:47 PM
Subject: Re: Laptop Problem



Dear sir,

As per i have talk with your customer care and he said send me the mail ,
but not giving proper answer and proper response, and ur customer care has
given mail id and he has said that sent your all the problem to this mail,
and i have send u , and now u r telling to talk with customer care, i don't
understand what r u doing for my case just roaming me one place to
another , just i thing i want to directly go the media and consumer form
for this think , how your people of Customer Care and your company Staff
making foolish to the people and not a single support from u
side ..............


Regards,

Inderpal Singh Adhi

From: Lenovo Consumer <[protected]@in.ibm.com>
To: Inder Adhi <[protected]@yahoo.com>
Cc: Mir Zahed Ulla <[protected]@in.ibm.com>
Sent: Monday, 5 March 2012 1:55 PM
Subject: Re: Laptop Problem

Dear Customer,

As per the trail mail, for replacement of the machine, kindly contact the
below details.

Lencare address

1.Email Support: [protected]@Lencare.co.in

2.Phone Support:[protected]Toll Free)


Thanks and Regards,
Harshith Rai K
Lenovo Consumer Tech support
(Toll free #[protected] |[protected]@in.ibm.com)




From: Inder Adhi <[protected]@yahoo.com>
To: Lenovo Consumer/India/Contr/[protected]@IBMIN
Cc: Mir Zahed Ulla/India/Contr/[protected]@IBMIN
Date: 05/03/2012 13:40
Subject: Laptop Problem




Greeting's for the day Sir,

As i am using my laptop (LENOVO IDEA PAD) from dated 17/06/2011
till date as there is a problem on the Screen getting Horizontal Lines on
the screen, and also their is a problem on the Touch Keypad, there are some
dots getting and it is increasing day by day. So i am not very much
satisfied with the Model in six moth's i started getting the problem though
it is in the WARRANTY period. So after 1 years what will happen to my
laptop i don't know and what kind of service will you be providing me that
also i don't know. As i also visited the service center so the person
sitting at center also told me to mark the mail. And from where i have
taken the laptop from there also not getting good response for ur
distributor side, I request you sir to solve the problem ASAP. I want the
laptop to be replace as early as. Detail's of the Laptop is mention below.

Authorized Dealer : BYTE sales & services
Date of Purchase :[protected]
Model Number : G[protected] / [protected]cb07074356
Complain Number : [protected]

As i had also attached the scan copy of my invoice and also the
letter which i got from service centre. I will be waiting for the positive
& prompt reply.


Thanks & Regards,
InderPal Singh Adhi
+[protected]
[protected]@yahoo.com




(See attached file: inderpal1.png)(See attached file: inderpal2.png)(See
attached file: IMG20120301_001.jpg)(See attached file: IMG20120301_002.jpg)
(See attached file: IMG20120301_003.jpg)(See attached file:
IMG20120301_005.jpg)(See attached file: IMG20120301_004.jpg)

WE RECENTLY PURCHASED A LENOVO Z370 SERIAL NO.:QB03946009 LAPTOP FROM RELIANCE DIGITAL IN UJJAIN ON 6TH MARCH 2012.

FROM THE NEXT DAY OF PURCHASE WE ARE FACING PROBLEM IN THE DISPLAY.THE DISPLAY GOES OFF WHEN A SLIGHT MOVE IS DONE IN THE SCREEN.NO SATISFACTORY RESPONSE IN GIVEN BY THE SERVICE CENTER OF INDORE.YOUR AUTHORIZED SERVICE PERSON ATTENDED US ON 14TH MARCH AND THE COMPLAINT WAS LAUNCHED ON 8TH MARCH.HE IS ALSO TELLING THAT THERE IS DEFECT FROM THE COMPANY.SERVICE REPORT FORM NO. [protected].THEY ARE ASKING TO CHANGE THE SCREEN BUT WE WANT THE COMPLETE LAPTOP CHANGE.SO PLEASE DO CHANGE OUR LAPTOP.

Dear /Sir .
I felt really bad with Lenovo Customer service , i asked about the price details about their battery price details for my personal laptop through call , they asked me to send out mail . I sent the mail on Friday , as of now there is no update from their end(PFA) . Don't know y they need to take this much period of time to update their product price details .

When i spoke with customer service , they are never mind about these thing's , they replied answer was "If would like to go any other product , that's your choice " This was their response . Please take it forward

I have bought a Lenovo laptop in 2007. The machine type is 7761-48Q and the serial no is MA-82684. It worked almost fine till 2007. Problem started from January 2008 year and the CD/DVD drive stopped functioning. IN 2008, they have replaced the DVD drive (ODD) 5 times!!. Every time they replace it, it work for 2 months and then it started malfunctiong. Simply it could not recognize any media. In 2010 I go to a service center for upgrading my laptop warranty.Now after that When i contact customer care for complaining about my Dvd R/W .They told me that your warranty has expired and we could not do any thing. But according to me my laptop warranty will expire on feb 2012.They told me that it expires on 28 jan 2012.But i misplaced my receipt for warranty upgrade.Now they said that if you have a receipt then send us otherwise your laptop is out of warranty... Is Lenovo management listening. I have mailed the Len care so many times – but they are not simply responding!..

That, Sir, we have purchased a LENOVO IDEAPAD 2560 on 16.06.2011 from G-Next Computers, Hazi Manzil, 1 st Floor, Gar Ali, Jorhat, Assam, 785001 (TIN No.GST [protected], e-mail [protected]@sify.com) in the name of a student Miss Priyakshi Duarah. The model is[protected] AND Sr. No.CBQ4443354. At the time of purchase, it was told that an accessories amounting to Rs.5000.00 will be awarded and sent to the student by the concerned Company Personnel. The student I card has also been submitted to the dealer on that day. But, to our surprise, the accessories are not still delivered to the student. On inquiry, the dealer told us that no information are available at their hand. There for, I request the Company Personnel to take necessary actions.

Prabin Kumar Duarah
F/O Miss Priyakshi Duarah
[protected]

DEAR SIR/MADAM
I'M BRAJENDRA SINGH THAKUR .I had purchased a LENOVO CRT BRANDED CRT PC from HCL BITS COMPUTER of our district Damoh (M.P).
at the time of Diwali offer on 26 October 2008. That time a scheme named Diwali offer dual scheme was going on
in this scheme I can chose any two gift from canon printer, UPS, titan watch and many more , I had choose two gift were (1)Canon printer (2)UPS. however I can got another giftat the place of canon printer from my dealer that was laxmark 3 in one printer but i hadent get UPS yet. the registration process had done by my dealer so I have only
a confirmation image file of that offer of Diwali.reference code of this registration is RED[protected].
I hope that you will look into the mater and get me my UPS. I'M enclosing the bill of my computer and a image of diwali offer resiteration.
MY ADDRESS IS TOWN - HINDORIA
DISTRICT DAMOH (M.P) PIN-470771
Cont. No. [protected],[protected]

I have purchased Lenovo G470 jst b4 a month ago & i m facing problem of ODD since beginning. Its not reading any DVD/CD and showing the message "Plz insert disc into drive E" & also whenever i click on the icon, it ejects the disc.
Although ODD has been replaced 4 times but the same problem is coming again & again after 3-4 days of replacement.

The service centre people dont have any idea regarding this problem & they are unable to solve it.

Vipresh

From
Mrs.Ambika Rajmohan,
C/o.S.Ravindran,
49, Thiagarajaraj Colony,
Pasumalai,Madurai-4.
Cell:[protected]
Email:[protected]@gmail.com, [protected]@gmail.com

Respected Sir/Madam,

I have already filed complaint for my Laptop Lenovo G560 65 service with you. My Id is [protected]. But It is not cleared yet. And I want my laptop repaired earlier for my study and other work. Please Kindly let the Madurai team to contact me and Service my laptop as early as possible. Still I feel our Product goodness show please show me our service goodness. Thank You.

By Regards
Mrs.Ambika Rajmohan

i have purchased 1 laptop from futurebazaar.com. my registered product id at fiture bazaar is [protected]. On the payment time i ask them whether this product is in stock .if it is in stock then i ll pay the money .they told yes the product is in stock and you can purchase by paying money . i paid the money exactly that period .after 3-4 days again i enquired about my product. they told it is in shipping process , you have to wait for 7 to 21 days. but after 7 day they product is out of stock .we can't give the product..

Dear Sir,

How do I find the originality of lenova all-in-one desktop? I have booked a B510 series all-in-one desktop. I’m asking this question because of the story narrated below:

I decided to buy a lenova all-in-one desktop on 6th November and reached “dot com lenova”, an exclusive showroom for Lenova brand at Spencer’s plaza, Chennai.

Upon Mr. Shakthivel, showroom manager’s convincing skills, I decided to buy All In One Desktop B 510 model system after price deliberations. I paid full amount of Rs. 48,300/- which includes an up gradation of 2 GM RAM and a wireless headphone with mic from good brand.

Firstly, I was told that stock is readily available and I could take the system along with me on the same day. The moment, I swiped my credit card for payment, Shakthivel changed his stance and said that only one display system is available and the other stocks are at storage godown. He convinced me to wait for one day and he promised to deliver the system on 7th Nov at my residence. With hopes, I left home.

On 7th November, when I followed up, I was told that the storage godown was on holiday due to a local festival and I would receive my system on 8th November.

Upon several times of calling up on 8th November, I got hold of Mr. Shakthivel and I was told that the system has to come from Bangalore to Chennai and it would take one more day. Why did he lie to me at the time of booking?

On 9th November, I got frustrated calling repeatedly with response and finally got him through their showroom land line phone and understood that the system got drenched in rain while shipping from Bangalore, so I need to wait till 12th November to receive my system.

On 12th November, I get a call from Mr. Shakthivel ( first time ever he calls up a customer proactively) to say that the system would reach me on 14th November due to shipment delay.

While I got completely frustrated, asked for the money paid back. I was denied brutally to return the money. Also, was not advised to connect anyone at Lenova directly.

Since, I had paid the total amount, I was left with no choice to wait till 14th November.

I tried calling Mr. Shakthivel on 14th November and his mobile was switched off and I tried reaching him through land line phone at his office. To my surprise, I’m hearing that Mr. Shakthivel has gone on leave and would return after few days. Tried speaking with someone called Mr. Ram at their office but in vain as he barely spoke in English / Tamil and that too with rude tone. Why did he again lie to me that the system would reach on 14th November?

With all efforts, I got hold of Mr. Kushal, owner of dot com brand on 14th November and escalated the matter. He wanted time till 16th November to deliver the system as he is expecting same from Bangalore. I had demanded for my money back if the system doesn’t reach me on 16th November, for which he agreed.

On 16th November, after several phone calls, I reached Mr. Kushal on his phone. He wanted the order number to follow up on delivery, which was sent to his phone via sms and there comes a reply that I would receive the system at my residence after 7.pm. I did receive a call at 6.pm and informed that my system has reached their showroom and wanted my permission to upgrade RAM ( I had asked for an additional 2GB RAM). I was unsure and rushed to their showroom to check the system personally. There I see my lenova system in the box and was relieved. I gave permission to upgrade my RAM, they made me wait for 1 hour and then confessed that the model being new, the technician couldn’t upgrade it immediately and they need support from lenova technical centre for the same. I was asked to go back home and the promise again to deliver the system at home next day morning.

On 17th November, I waited till 4.pm and no update from them. When I followed up again, I was told that the system would reach by 6.pm. As usual, no update till 6.pm and I followed up again to know the status and received my system at home finally at 7.pm. service engineer took 2 hours to set it up, however couldn’t find a way to activate TV Tuner. He confessed he couldn’t address the issue and would send someone senior.

On 18th November, there’s comes a senior engineer at 12noon and struggled till 3.pm and agreed that he couldn’t resolve the issue and wanted some more time. At 6.pm, I receive a call from lenova contact centre and the customer care member asks me if I logged any compliant. When I tried explaining the background, he said that he was unable to reach the service engineer number of dot com dealer, hence call came to me directly. I did follow up with dot com dealer and asked to connect with customer care immediately.

On 19th November, another service engineer from dot com dealer visits home and resolves the issue.

Today 24th November, I'm penning this experience because the RAM upgraded is not working properly, I’m getting blue screen problem since yesterday. My wireless headphone is yet to reach me, no update from them. I feeling low to call and shout at them again!

Is there anyone from lenova reading this, please make a note of your customer’s worst experience.

My System seriel number is ES07032221.

Warm regards,
Prabhu Shankar
Mailprabhu.[protected]@gmail.com

Lenovo Sr. No. CBQ3260973,
Lenovo MODEL no. 20041.
Purchase dated. 18/10/2010.

LAN port not working . This laptop purchased from M/s. Asia Infotech. We are not getting support from August 2011. Equipment is under warranty for 3 years. We are large quantity purchaser .

Take action immediate .
Take action immediate.
Take action immediate. .................. otherwise we may take action.

I have complain on 20 oct 2011.Till not get lcd.

Dear sir,
This is the scan copy of invoice.

I bought a lenovo laptopmodel no Z560 AND THE serial no[protected] laptop CBQ3694100 and my invoice no-NCSPL/RI/15294/10-11.It shows a problem that''THE NumLock key of the keyboard is not functioned''.I have gone to LENOVO CARE but they don't help me and just don't co-ordinate with me also.I don't think this type of problem comes from the reputed company LENOVO.NOW i wannnnnnnnnnnnnnt help from company head office.THANK LENOVO.ALL THE BST.
MY CONTACT NAME AND ADDRESS::: PRADYUMNA KUMAR MOHANTA.
BHUBANESWAR; ORISSA
MOB NO::[protected],[protected]
[protected],[protected]
EMAID ID - satyasahu.[protected]@gmail.com

Dear Blog Viewers,

I have logged a complain for Lenove Laptop Z570 LCD replacement, which has been logged under following Service Center.

Complain # [protected]
Area: Bangalore
Service Center name: Cadonse
Contact:[protected] / 87 / 88.

I have been haeashed from past 15 days as when ever I am calling to Lenovo Call Center they are telling that the request has been closed & the LCD has been replaced by the Service Center Engineer, where as there is nothing happen yet.

Call Center Agent's are very annoying and always divert the case by giving the number of Service Center.
Service Center people are ignoring the issues by saying that the case has not been assigned to them.

I am really fade up of this service from Lenovo A feeling guilty on my decision of purchasing Lenovo product, I will make sure that none of my friend or relative should go for any of the Lenovo product in future.

As usual now planing to register the case to "Consumer Forum".

I am sure that this comment will not make any sense to my concern because a company who is not caring about the customer from direct sources, how come they will react to this comment.

Thanks,
Aamir Baig
[protected]

Subject: - Request for replacement of Defective Machine, Model Name: - Lenovo B520,Srial No.
CS00015440, Model No.CS01061702 with a fresh new machine.
Respected

Sir,

The above referred machine was delivered to me on 14th Day of September 2011 bill no. 1697. Immediately on receipt of the same machine started problem in DVD ROM. The matter was referred to your Lenovo Customer care centre and their customer care executive registered a call to the authorised Lenovo service centre in Sarat Bose Road in Kolkata vide call no. [protected] to look into the matter. The Lenovo Service centre replaced the DVD Rom with a new one in order to solve the problem. But a day later the problem of DVD rom came in to play again. As a result another call was registered with the same call no. by me to the Lenovo customer care centre. Again the technician from the Service centre came and inspected the system thoroughly and detected problem in the MOTHERBOARD of the computer and told that as the machine is under warranty Lenovo would replace the motherboard.

As the motherboard is the key part of the system & machine started showing problem in one or the other from the Very beginning, I apprehend I will not be able to operate a flawless machine unless you replace the existing machine with a fresh new one. You can collect detail information from the LENOVO SERVICE CENTRE in SARAT BOSE ROAD Kolkata.
Please revert me with a mail with your positive response for better future customer relationship.

Name of the Machine: - Lenovo B520 All in one.

Serial No. : - CS00015440.

Model No. : - CS01061702

Thanks and Regards
Ayan Basistha
# +91-[protected]