Lenovo Complaints & Reviews

I purchased a lenovo desk top computer, H430 Model, on 3/08/2013. Within 3 months of purchase the computer crashed because of faulty mother-board. I presume, since Lenovo became a Chinese company quality of their products have also crashed to the bottom. From my experience with the company regarding service of their product I have to say they are not at all enthusiastic about giving immediate service to their customers. They took more than a week to replace the faulty part.

I HAVE PURCHASED LENOVO A706 WHITE HANDSET AND DETAILS MENTIONED BELOW. SERIAL NO. HB055PH7 IMEI NO. [protected] DATE OR PURCHASE: 26 CT 13. MY PHONE GOT SWITCHED OFF ON 16 DEC 13. I TOOK THE PHONE TO AUTHORIZED SERVICE CENTER HCL TOUCH IN FARIDABAD SEC 16, HARYANA INDIA PIN CODE 121001 ON 17 DEC 13. JOB CARD NO. IS 3513 DATED 17 DEC 13. ON TELEPHONIC ENQUIRY ABOUT THE STATUS OF THE PHONE, THE HCL REPRESENTATIVE GAVE A REPLY THAT MOBILE'S FAULT HAS NOT YET BEEN IDENTIFIED AND AFTER HE SAID THE MOBILE'S MOTHER BOARD IS FAULTY AND SAID IT WILL TAKE 10 DAYS FOR RECTIFICATION. NO OTHER SERVICE PROVIDER IN DELHI AREA TAKE THIS MUCH TIME TO RECTIFY AND THE DEALING OF REPRESENTATIVE TO A CUSTOMER IS ALSO VERY POOR. EARLIER THE SAME PHONES EAR PHONES HAD GOT UNSERVICEABLE AND HAS NOT BEEN REPLACED TILL DATE IT WAS SUBMITTED ON 14 DEC 13. JOB CARD NO. 3494. NOW THE MOBILE ITSELF HAS GOT UNSERVICEABLE WITH IN A MONTH OF PURCHASE. THIS IS A POOR SHOW AT PRODUCTION LEVEL AND CUSTOMER SERVICE LEVEL. I REQUEST MY PROBLEMS MAY BE ADDRESSED AT THE EARLIEST

We bought 2 laptops under Diwali offers which has 4000 + 2000 INR cash back cum coupon offer. They told that there are some documents [serial no scan/invoice/Id proof]. We submitted both on dates: a. Submitted on 27 October 2013 Ticket: #UES[protected] & Redemption Request #BC25517386 b. Submitted on 10 November 2013 Ticket: #OKT[protected] & Redemption Request #CB24296107 For case a). [For Cash back of 2000 INR] There is no reply at all. Even though we asked them 3-4 times on their Diwali offer site. For case b). [For Cash back of 4000 INR] They send me one mail on 30 November 2013 that my invoice is wrong, True, Lennovo store person gave wrong invoice, so corrected and submitted them with in 4 days. But now, At sudden they SMS me today on 13 Dec, 2013 that "Your Lennovo Diwali regn status is incomplete and your final chance to send readble docs(serial no scan/invoice/Id proof) expries on 15/12/2013" As i already submitted all the documents, and they are taking time and didn't tell me which document is wrong. How they can say that final chance, and it expires on 15 Dec. -- Ashish Agarwal ashish.aries7<at>gmail.com +[protected]<four>036

Hiii I am Amit Lohot. ticket id JLD[protected] My mobile numbr is [protected]. I bought a laptop in diwali, I submitted all the documents which are eligible for lenovo diwali offer, but they didnt provide me coupon code. Lenovo customer care executive were not responding to any calls, I spend lot of money by calling customer care of lenovo.is lenovo a fraud company..? I am going to file the case against them in consumer court

The following are the details of the complaint lodged with Lenovo customer care, against which no action has been taken by them: Ticket ID: XPC[protected] Department: Lenovo Diwali Offer The following was the product purchased: 1)Serial No CB24322739 2)Serial No CS00743757 and the required documents as listed below were sent multiple times, 1) Invoice copy with retailer stamp and signature 2) ID Proof (Pan Card/Aadhaar Card/Voter Id/Driving License/ Any Govt. identity proof) 3) Bar code serial no. Image - Serial no. mentioned on reverse side of the Laptop e-coupons worth Rs 2500/- and Rs 2000/- were to be given for the items listed, the product was registered at the lenovo Diwali offers website as required in Oct last week/ Nov 1st week. But no one responds to this. Also the phone number[protected] given does not work/or is unreachable.. The customer care of lenovo also was contacted several times on phone, they only gave the phone number and did not help otherwise. It has been a fraud promise never to be completed. Pl HELP.

Hi Pahredar, I bought a Lenovo laptop on 27th October, 2013 from Mega IT Store in Koramangala, Bangalore -560095. The model number of the laptop is Lenovo G505S. The Serial number is CB24117048. Please read the summary of events now: 1) My laptop was getting overheated and could not even complete a single movie. I was shocked when the laptop was switched off automatically and I could relate to the over heating. 2) Then came the shocker- I turned the laptop upside down to check what is wrong and I discover that one of the screws near the fan area is missing and it immediately rang a bell. I am pretty sure that the dealer had fiddled with the system and that has led to the missing screw. I am of the view that a used or very less used laptop has been sold to me instead of so called brand new one. I thereby supply the proof in the form of a photograph alongside this email of mine to support my claim regarding the same. 3) Now I found that the battery charge is draining out so fast. Lenovo had sent an executive to repair the laptop and I did not allow him to repair and logged the same complaint with him and the Issue logged is SR [protected]. The executive also took snap of the missing screw. Now Lenovo is denying to replace this system. But I don't understand one point why should I bear this faulty product after paying the money. I hope you can help me out from this situation. Kindly find the photo and all other documents. Thanks & Regards, Tapas Mondal.

As per the Lenovo’s advertisement I accordingly purchased online from their "The DoStore" where I had opted to avail of "Myntra.com" Gift Voucher worth Rs.4000/-agaist my Purchase of their "G400s" Laptop, But despite several phone calls, E-Mails I have still not received the Voucher and the offer deadline to trade in the Voucher expires in the Next 5 DAYS (30/11/2013). Finally today when they did send me the "Coupon Code" it was for a purchase from Lenovo's "The DoStore" although I had opted for a "Myntra.com" Voucher. Despite several Phone calls after this and apprising them of their wrong Voucher nobody from Lenovo has bothered to rectify this nor called me back hitherto. From my various phone calls it seemed to me that the Lenovo staff were all giving conflicting statements and misguiding. On searching the net for "Lenovo DiwaliOffer" Gift Vouchers not received as promised by Lenovo, I have come across similar numerous such Plaintive Outcries from many others from various other Indian States. Lenovo should immediately submit a Public Apology and clarify and resolve the matter and make good on their Promised Deal.

I purchased Lenovo ideapad Y510P on 5th Nov 13 with Rs 5000/- lenovo diwali coupon offer.I registered on their diwali offer website and uploaded all documents on 9 Nov 13. I emailed their support team many times but no coupon and no response till now. Purchase details: Name: N G Hari Rao Lenovo Y510P SN: YB00692177 PRODUCT ID:[protected]AAOEM Purchased online from: TTL Infotec Pvt Ltd Krishna Bhavan, Plot No 7 & 8 A-3 local Shopping center Janak puri, New Delhi-110058 Email:[protected]@itexpress.com

Hi, I purchased a new Lenovo smartphone P770 through Tradus, I was not able to switch on the mobile initially, then I charged the mobile for several hours though it was not completely charged and battery discharged with in an hour or two. When I called customer care they asked me to upload my invoice to get "ANY" information. After I uploaded it i got only service center address and not any information about my problem. This process wasted 2 days for me. Then, I went to service center and informed about the issue they asked me to give 2 working days to tell what the problem is. Now, service center people are telling that need to replace "MOTHERBOARD", to do that they need another 2 days. I asked them to replace the set since this is new and I have not used it for a single day, but they are telling that is not possible to replace set and only thing is they can replace Motherboard. As this is new set and not even used single day I need replacement and don't want to get it repaired and use the same. Please advice how to move further. Let me know if any other details needed. - Ashwin +91 [protected]

Sir, I have brought a Lenovo Tab A 3000 on the 23rd October 2013, from a shop in Cochin for Rs.14800.00. It stopped working on the 7th November 2013. Since Lenovo have only service centers in Cochin and the don't have any customer support in Kerala ( they have it only through call centers in Bangalore ), I had to take it to a service center. I've given it to one of their service Center called Hi Tech Info Service, Cochin and Registered the SO.No.[protected], on 8th November. According to the service engineer the Mother board has to be replaced and Lenovo do not replace the tab. Since it is brand new and my work is totally dependent on this i am incurring financial loss since the tab is with the service center and they are waiting for the mother board to arrive. Kindly take necessary action to get it replaced or to get refunded with compensation. Thanking you, Yours truly, V.A.Niaz Valiaveetil, 42/2252 B, St'Benedict Road, Kochi 682018. Phone [protected]

Please see the given below mail extracts from series of communication. Lenovo Diwali To Me Nov 2 [protected]@yahoo.com, Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately. Ticket ID: USE[protected] Subject: Redemption Request #CB25352152 Department: Lenovo Diwali Offer Type: Issue Status: New Priority: Normal You can check the status of or reply to this ticket online at: http://offers.kayako.com/Tickets/Ticket/View/USE[protected] Kind regards, Lenovo Offers Support Center: http://offers.kayako.com Me To [protected]@lenovodiwali.com Nov 12 at 10:16 AM May I know the status of this ticket? Thanks, Mahabaleshwaran HS, Bangalore [protected] Me To [protected]@lenovoreg.[protected]@lencare.co.in Nov 12 at 10:14 PM Hi, Could you lease help on this? I am not getting any response for the repeated mails and updating the ticket directly? May I know what is the status of this diwali offer? It is been already 10 days that I have registered this request. The ticket still shows 'unassigned' and nobody contacted on this. Is this the kind of service you are giving to customers? I am really unhappy with this. Hoping to hear from you ASAP. Thanks, Mahabaleshwaran HS, Bangalore [protected] Lencare To [protected]@lenovoreg.com Nov 13 at 3:30 PM Dear Customer, Greetings! From the below email, we understand that, your query is with regards to the free gift vouchers. We would like to inform you that, your email has reached DOA department hence request you to contact relevant department at [protected]@thedostore.com or call[protected]. Thank you for your understanding and cooperation. __________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Toll Free Number:[protected] *Kindly note that our New E-Mail ID is [protected]@lenovo.com and the current E-Mail ID [protected]@lencare.co.in will be auto deactivated Shortly* Me To [protected]@thedostore.com Nov 14 at 10:36 AM Hi, As per below mail, may I know the status of my redemption request? Thanks, Mahabaleshwaran HS, Bangalore [protected] Me To [protected]@lenovoreg.com Nov 16 at 3:45 PM Hi, I am not getting any response from the given email ID and I am unable to get a connection with the contact number you have provided, it is always busy. Could you please take this matter seriously and arrange a call with me?, unless I will look for further action. It is really bad that I have to wait such a long time and not even get a response for my repeated queries. Thanks,

hii i am ashish ranjan before 9 months i bought new lenovo laptop from showroom.but in between 9 months only 2 month maximam i used my laptop properly. every second day a new problem arises in the laptop. i faced problem in my laptop like window problem, motherboard problem, sound problem, speaker problem, touchpadd problm. for that i contact with the customer care they told me we will help you.but they took more then 3 weeks to solve the problem.but i never satisfy from their service. such a bad service provided by the lenovo company. if any parts of the laptop coming from banglore it will tske more than 4 week i think that parts is coming from USA.when i bought this laptop from lenovo company side so many commitment with the customer but after that forget all the commitment.Lenovo is not hire the engineers. bcause they are totally unprofessionals.if my frinds you have any planing to bought lenovo laptop so please don't do this mistake becuse after that same like me you are going to face the problem. if yoy want to contact me call me at [protected].lenovo company is commited with me that we will provide the service within 2 to 3 days bt they took 14 to a6 days. next why i told lenovo company is not hire professional because in every time for servicing purpuse engineer came they solve one problem but they create more then two problem. thats why i said lenovo is not a good company.

Dear Sir, I had purchased Lenovo Laptop during Diwali offer season and I have the bills and advertisement mentioning the offer details. I have also registered online as per Lenovo process and got a confirmation ticket number and i have also get redemtion code but code is invalid. However for last 20 days I have not got any update from customer care. All I get is an automated mail from customer care and no response. I never knew Lenovo would cheat consumers with such offers to just buy their products. Please help

Dear Sir, I had purchased Lenovo Laptop during Diwali offer season and I have the bills and advertisement mentioning the offer details. I have also registered online as per Lenovo process and got a confirmation ticket number. However for last 3 weeks I have not got any update from customer care neither any response to below emails. All I get is an automated mail from customer care and no response. I never knew Lenovo would cheat consumers with such offers to just buy their products. Please help with below product details. [protected][protected][protected][protected][protected][protected][protected]--- Ticket: #WLZ[protected] From : Dhilip To: Lencare <[protected]@lenovo.com>, [protected]@lencare.co.in, [protected]@lenovoreg.com, [protected]@thedostore.com, [protected]@lenovo.com, [protected]@thedostore.com Name ------- K A PILLAI > Email ------ [protected]@gmail.com > Confirm Email ------ [protected]@gmail.com > Mobile ------ [protected] > Alternate No. ------ [protected] > E-Gift Voucher ------ Lenovo Accesories e-Voucher > Bought From ------ offline > Store Name ------ MICROBASE COMPUTERS & SERVICES PVT LTD > States ------ Tamil Nadu > City ------ CHENNAI > Zip Code[protected] > Purchase Date ------ 10/10/2013 > Laptop Series ------ S210T > MTN Or Part Number[protected] > Serial Number ------ UB01997888 Regards, Dhilip On Wed, Nov 6, 2013 at 1:20 AM, Dhilip Pillai <[protected]@gmail.com> wrote: > Dear Sir/ Madam, > > Are there anyone in Lenovo who would respond to a online support > requested by a customer 3 weeks before. I unfortunately purchased a > Lenovo product S210T and I had Diwali offer in hand. I would not > follow up incase someone cared to respond if I will get Diwali Voucher > code or not. > > I have attached the bill copy, passport copy for ID proof for your > reference and action. Just unacceptable customer care from your end. > > Name ------- K A PILLAI > Email ------ [protected]@gmail.com > Confirm Email ------ [protected]@gmail.com > Mobile ------ [protected] > Alternate No. ------ [protected] > E-Gift Voucher ------ Lenovo Accesories e-Voucher > Bought From ------ offline > Store Name ------ MICROBASE COMPUTERS & SERVICES PVT LTD > States ------ Tamil Nadu > City ------ CHENNAI > Zip Code[protected] > Purchase Date ------ 10/10/2013 > Laptop Series ------ S210T > MTN Or Part Number[protected] > Serial Number ------ UB01997888 > > > > Regards, > Dhilip Pillai > > > > On Wed, Oct 30, 2013 at 2:58 PM, Lencare <[protected]@lenovo.com> wrote: >> Hi Team, >> >> Please find the below E-mail request you to do the needful. >> __________________________________________________________ >> Thanks & Regards, >> Lenovo Customer Care, India. >> Toll Free Number:[protected] >> >> *Kindly note that our New E-Mail ID is [protected]@lenovo.com and the current E-Mail ID [protected]@lencare.co.in will be auto deactivated Shortly* >> >> >> -----Original Message----- >> From: Dhilip Pillai [mailto:[protected]@gmail.com] >> Sent: Wednesday, October 30, 2013 1:26 AM >> To: [protected]@lenovodiwali.com; [protected]@lencare.co.in; [protected]@lenovoreg.com >> Subject: Re: [#WLZ[protected]]: Redemption Request #UB01997888 >> >> Hi, >> >> I had recently bought a Lenovo Laptop and it had Diwali offer. I had raised below ticket mentioning I need the Voucher code for redemption online for buying your Lenovo product S210T. >> >> Please let me know the status. I tracked the status online and no one has touched the ticket for more than 5 days now. >> >> >> Regards, >> Dhilip Pillai >> [protected] >> >> >> On Fri, Oct 25, 2013 at 8:30 PM, Lenovo Diwali <[protected]@lenovodiwali.com> wrote: >>> [protected]@gmail.com, >>> >>> Thank you for contacting us. This is an automated response confirming >>> the receipt of your ticket. One of our agents will get back to you as >>> soon as possible. For your records, the details of the ticket are >>> listed below. When replying, please make sure that the ticket ID is >>> kept in the subject line to ensure that your replies are tracked appropriately. >>> >>> Ticket ID: WLZ[protected] >>> Subject: Redemption Request #UB01997888 >>> Department: Lenovo Diwali Offer >>> Type: Issue >>> Status: New >>> Priority: Normal >>> >>> You can check the status of or reply to this ticket online at: >>> http://offers.kayako.com/Tickets/Ticket/View/WLZ[protected] >>> >>> Kind regards, >>> >>> Lenovo Offers >>> >>> ________________________________ >>> Support Center: http://offers.kayako.com

sir, I have purchased LENOVO G 510 laptop for Rs. 41900/- at IT Mall, Diamond tower, khairatabad, Hyderabad on 12 oct 2013.On that day retailer promissed me that i will receive gift voucher worth 2000 to 10000 from LENOVO Company as soon as i registered my product ONLINE. As told by the retailer i registered my product online and received a message from LENOVO stating that "Thank you for contacting Lenovo India Registration Team. This is Tina, and I am glad to work with you. For your reference, the case ID for this service request is [protected]. You can contact me directly by replying this email to [protected]@lenovoreg.com with the case ID in the subject line. 1. Your registration request is fulfilled in our system. Here is a summary of the product: Serial Number (S/N): CB25121255 Warranty Start Date: 2013/10/12 Warranty End Date: 2014/10/11 You may query the registration information on the website below after 1 business days: http://support.lenovo.com/en_IN/product-service/warranty-status/default.page 2. About gift voucher, please contact: Call us on : +[protected] Write to us at : [protected]@thedostore.com Thanks again for contacting Lenovo Registration Team. Best regards Tina Yuan Lenovo India Registration Team Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately. Ticket ID: GGW[protected] Subject: (no subject) Department: Support - TheDoStore.com Type: Issue Status: Open Priority: Medium You can check the status of or reply to this ticket online at: http://ndsl.helpserve.com/Tickets/Ticket/View/GGW[protected] Kind regards, Net Distribution Services Pvt. Ltd." But till now i have not received any gift voucher as promissed by LENOVO as diwali gift. hence it is requesting LENOVO once again to see the matter and issue my eligible gift voucher, so that i can purchase another product on line. thnaq R BHANU PRAKASH Hyderabad,

Dear Concern, We have followup with lenovo customer care from the last 1 1/2 half month still my complaint is pending. below is the reference mail... Regards, Ganesh Kadam Dear Ganesh, Thank you for all the information. We apologies for the long time you have to wait to resolve the issue. We will go ahead and do high level escalation regarding with this case and inform to handle the case on high priority...

Hi, my issues are pending since April 2013 and its 21st Oct 2013 as of today but my parts are yet to be replaced.Please help me.Its been such a very long time.I dont know if they are waiting for my warratny to expire.Waiting for the parts to get replaced since april means a lot.six months indeed means a lot.I hope you take a very serious note of my complaint and take the neccessary action against them. my service request number is : [protected]. my service order number is : [protected]. Please HELP !

I purchased Lenovo Laptop from flipkart. There was an offer for 2000 Rs gift voucher for the same. it was mentioned that we had to register the product in some website called 'kayako'. i tried to register but there is an issue of serial number scanned copy. i have sent the serial number photograph as was mentioned by the website. i sent it twice. but the status says that they have not received the copy of the serial number. also there was no response from the offers team when i tried to contact. why is that the company is offering such offers when actually they dont know how to help customers in submitting the required information. its a fraud by the company. I would appreciate i[censored] can assist me in registering for the offer. contact no. [protected]

Worst Service center in India: SO Number: [protected]:
I brought a laptop lenovo G560, recently I got a problem in keyboard and Fan(internal device) I complained on 13/sep/2013 SO no: [protected], after this service engineer came on 18/sep/2013 and he replaced keyboard but fan is not repaired, I asked about the fan he said it, now I am not brought fan it will take few days, and some other engineer will come and repair it,
I waited up to 23/sep/2013 and I called to lenovo service center about the status, the are saying its closed the complaint you have to raise the complaint again he given the service center address Nexsus Computers Pvt Ltd, Mahim, Mumbai.
I went to service center they given the compliant(SO Number [protected]) and said it will take time so I again waited for his call, still I failed it, and I call to Nexsus they are not responding to the call, after I call to the Lenovo Service center on 14/Oct/2014: Mr. Pawan (Customer Executive) said revert back to tomorrow, But I am not get any call, next dai I called aging Mr. Raju responded and He said I will surely call you tomorrow, it's amazing I am not get any call from raju also, again I called Now Interest person is interacted Mr. Azeem this man is working as said supervisor but how he get this job and who's recruited him I don't know because I said everything to him Lase few days what happen he said the fan is in service center, You have to go and repair it, and I went on 19/oct/2013(Saturday), but the nexsus is saying we are still not get fan you have to wait 2 to 3 working days means Monday to Wednesday still I am not get any call I hope Lenovo India will give replay for this

I want to complaint about the service being given to me for my under warranty Lenovo Tablet. I launched a request with Lenovo Care (#[protected] to resolve the H/W issue. But its almost 2 months and they don't have the required parts to repair it. So how long a customer is supposed to wait to getback the tablet in working condtion. And why they are selling such products which can't be repaired in two months. Atleast they could have replaced it. SN of the product is XD00118068. I don't want to use such company's product which has harassed me this much to give service for under warranty product even it is repaired in coming weeks which I don't believe is possible. I want my money back. Attached is the proof of purchase. Thanks, Ashish Mehta.