Lenovo Complaints & Reviews

sir, jab maine ye desktop purchase kiya ta.tab company ne ak scheme nikali te ki some document barkar bejne par aapko ak mp3 playrer or ak head phne free me gift diya jaiyga.meine unki sari request complete kar di.uske baad unka ak e-mail ayay ta ki aapka regt.is succesfull ho gaya hai.aapko within six weeks me gift mill jaige, par after six weeks beet jane par be mujhe gift nahi mile. maine unko kai baar tri kiya par wo kahne lage ki aapka regt, incomplete hai. maine unko batya ki aapka e-mail mere apss ayay ta jisme company ne order id be diya ta. par wo kahte hae ki ab kuch nahi ho sakta hai. phir maine legal notice beja uske baad mujko ek month ke baad gift mele, par maine unko kaha ki mera bangalore me baat karne aur legal notice bejne me money karch hui hai. aur mugko compensate milna chaiya jo meni legal notice me demand raki te.par wo mujko kuch be nahi de rahe hai. kya me ab consumer couart me jau,please sugges me.mani mail be dali jo is parkar hai.

Please to see below e-mail and telephone after my long perusal thro e-mails
> and telephone to your rep. for getting my gifts as promised by your
> company at the time of purchase of Desktop.
>
>
>
> I noted that now you are sending my gifts shortly, but your e-mail is
> silent to my claim for compensation due to harassment and mental
> tension I undergo for last two months for not responding to me by your
> company properly as promised at the time of purchase of Desktop by me.
>
>
>
> I once again request you to consider my claim for compensation in
> positive manner and send the cheque in my favor towards compensation
> asked by me in my trailing correspondence. In case you are not able to
> issue cheque I request to consider it by sending a suitable extra
> gifts(high price good
> quality) that you may like in lieu of financial compensation.

neeraj agarwal
[protected]

> > The computers Motherboard, Graphic card and the fan assembly was replaced
> > for the NO Video Issue, After replacing the mother board i got the Error
> > Message "Windows Guinean" So i entered the Product key that is available
> at
> > the back of the computer, It did not accepted the Product key, Then i
> > reinstalled the Os using the One key recovery available in F2 while
> turning
> > on the computer. while it was installing the os it was stuck for 4 hours
> > and the installation never completed. So I used the 7 DVD's that i
> created
> > using the One Key Recovery. The Installation was done and when it
> restarted
> > the computer got the error message stating that 'windows failed to start
> a
> > recent hardware or software change might be the cause'. So i ran the
> start
> > up repair available on the F8 option and that even that could not fix the
> > issue, Now i had the OEM DVD for the Same OS window 7 home premium 64 Bit
> > from the other manufacturer, it is installed all fine and also i am able
> to
> > boot the computer to the desktop, but still am getting the same issue
> > "Windows Guinean", i again entered the product key available on my
> > computer, Still it did not fix my problem. One fine day i just entered
> the
> > Setup Screen The BIOS, and it was not giving me the information for the
> > computers Serial no said "INVALID". here i got the resolution for my
> issue,
> > I need to update the BIOS. So Checked the Support website of lenovo, i
> did
> > not get the driver for BIOS my computer but all the other Drivers, So i
> > called Lenovo for the support and I spoke with the lady and after 5 min
> > over the phone with her the call got disconnected and then i called up
> > again, this time i got the same girl and the call got disconnect again
> > after 4 min, so i called up again. This time i got Mr. Harshan Whom i
> asked
> > the Employ ID. He said that we do not have any Kind of ID. I explained
> him
> > the issue, He said that I will have to Buy the OEM Partition as it
> failed,
> > i said, the partition is part of the computer and was not purchased
> > separately and why shall i pay for it as the computer is under warranty,
> He
> > said that i have not other option but to buy the partition, I asked him
> for
> > the supervisor, Tr transfered the call to His manager Name Chetan who
> also
> > did not give me his employ ID, When asked. I explained him the issue, his
> > answerer is we check only Hardware with the technical support and the
> BIOS
> > is the SW and not the HW. Well now the question is does the technical
> > support of lenovo Know the Definition for BIOS. Then he refereed me to
> the
> > Local Service Support "GK systems Mumbai :- [protected]" and said that we
> > can only check with the functionality of your computer ans such issues is
> > not taken care by the Technical Support...
> >
> >
> > The Technical Support IE, Web support and also the Phone Support need to
> be
> > updated and specially the Consumed technical phone support need to be
> > trained and need to understand that the BIOS is the computer is most
> basic.......................
Also i was informed that the Bluetooth Remote of the computer will replaced as the same is not functioning,
even after writing several emails and called the tec support many times still the issue is not taken care, they alway say that they will contact me and now its arround 12 days no replay from them, nither any phone call.
The computer is under warrenty. They care a damn about the Issue.

i purcahsed lenovo laptop 10months ago...till date 7times my laptop motherboard has been changed...as warranty will expire after two months..i want replacement of my laptop.

Sir

I have purchased IBM Lenovo computer on 19/04/2006 from M/S. Jajee Electronics ,S..B temple road , Jajee complex Gulbarga ,Karnataka by paying Rs. 47000.00 . After purchasing I am facing several problems in Lenovo computer like CD drive is not working , UPS is not woking, after some time automatically full system is getting off . with in 3 months after purchasing CPU on off switch is not working . I have made the complaint to where I had purchased . They have advised to use another stand by switch. Now stand by switch is also not working . Again I contact the dealer for repair . Now they are saying it is not possible to repair (CPU on off switch) . They are temperoraly providing on off switch by connecting the wires. Now mouse is not working. They not ready to send faulty CPU to Manufacturer for repair/replacement. I have made the complaint to customer care . They simply replied your model number is not matching given irresponsible reply for escaping from the problems.

The follwing details of computer

1) IBM Lenovo PC with 3. 6 ghz , 256 MB. DDR 52X CD Combo , MM KBD , opti mouse , MM speaker. 56 Lbps Int modem
2) Esys UPS 600 VA
3) Computer table
4) Modem
5) TV tuner



Model Details – Model No. Q 61

Machina type – 8789

Sl.No.- L 9A0611

M/T 8789 – Q 61

Dear Sir / Madam,

This lenovo laptop is start batten on to beep sound continue pls reply me urgently

Purchase Date - 21.Sep.2010
Lenovo laptop[protected]CBQ2687900
Consumer Details - Nikita P. Pareek
Address - 5, Jijamata appt, Datta Mandir road, nashik road-11
Email Id - [protected]@gmail.com

pls check the attachment in invoice copy


Thanks & Regards
tabssum

Babal Computers,
Thakker's Pride Building,
Ayodhya Nagari,
Nasik Pune Road,
Opp-Shrikrishna Lawns, Nasik-422011
Tel[protected] / 2421457
[protected]@dataone.in
[protected]@gmail.com
email-babal.[protected]@rediffmail.com

I purchased a Lenovo Laptop G[protected], Intel DC/T4500/2GB/Win7
S/NO-CBQ34449185 on 12-Sept-2010.Now i am facing a problem with its keyboard. Keyboard is not working properly.

Since the product is under warranty so i want to get it replaced.

Kindly do the needful ASAP
Thanks
Punit Dixit
[protected]
Civil Lines
Rampur
UP

Dear Sir
Dear sir/ mam i have purchased lenovo laptop.i have problem of battery backup of my computer within the warranty period.i had complaint to company and they changed the battery.after changed the battery problem could not removed.Er.have not proper answer why did it happen again.now they do not sort out my problem.please help me to out of this problem.I have my original bill with me. Regards Jitendra Singh Chandel,s/o Ramesh Singh Chandel ,Plot No. 70 Malhotra Socitey Sidharth Nagar, Guba Garden Kalyanpur Post I I T Kanpur ,my contact no.M-[protected]

I purchased a Lenovo Laptop with the following details:
P/N : 59068974
S/N : WB01562202.

The purchase was dated 12th June '11 to my name (Bhavna Sehgal, B-7/42, Sector 18, rohini) from Advabce Computer Shoppe , 8, Vaishali Enclave, Pitampura. The poduct costed me Rs. 23000. In a few days the laptop started showing a blank screen and wasnt booting. On launching complaint (Case Id: [protected]) with Lenovo Technical Team, the Hard Disk of the Laptop was replaced on 26th July'11.

Within a week, I started having the same problem, the Hard Disk was again replaced under Case Id: [protected] on 13th August'11

I wish to complaint about the Laptop and need a refund for the same.
If within two months the hard disk is being replaced twice, I am not sure of what would happen in the next two months. As of now the product is under warranty. If the same problem occurs post warranty?

The Manager of the shop from where we purchased the laptop refused a refund/ replacement of the same directing me to the Lenovo technical Team.

Kindly help me resolve the issue. I am dissatisfied with the services of Lenovo.

Thanks & Regards
Bhavna Sehgal
[protected]

I purchased a laptop of LENOVO and at that point of time there
was a special offer of extended warranty of 2 years along with the normal warranty of a year, but when I called up the Customer Service team the say that it's not updated and cannot avail. After all conversations now they are informing that I should have registered for offer, but none of them infomed me about it at all, either from Lenovo nor LAPTOPSHOP Indiranagar.

A real action needs to be taken on these ones and discourage this sort of offer from the companies.

Thanks for looking on to this issue.

I Purchased Lenovo Desktop BS 300 model sr. no. VS10042744 from Croma Ghaziabad , invoice no. SLF02A[protected] dt. 27.02.11.

I am facing lots of the problem last five months after spending the Rs32000/-, and now Lenovo still not providing me the service and also not replaced the faulty desktop.They keep on directing me to customer care and communications with Lenovo are attached below.

Now i request you to kindly register my complaint against LENOVO because they supplied me the faulty desktop.They are not ready to replace it instead they always insistt to get it repaired, they have already replaced Hard Disk but the problem still persisi & now they are advising to again get it repaired , for which i'm not ready. I want the system to be replaced as i dont want any further repairs on my newly purchased set. Their service engineers have also confirmed that system has problem.

For your ready reference i am attaching the mails and photographs of the computer erros which are shown.

Looking forward to a positive action.

Best Regards

Jitendra Bhatia
[protected]
[protected]@rediffmail.com
bhatia.[protected]@gmail.com
Reply
|JITENDRA BHATIA to customercare, smcindia, lenconsumer, CARE, frontoffice, ir, aseansvc, lenovo
show details Jul 28 (4 days ago)

fromJITENDRA BHATIA bhatia.[protected]@gmail.com
[protected]@lencare.co.in

[protected]@in.ibm.com,
[protected]@in.ibm.com,
[protected]@laptop.co.za,
[protected]@uk.ibm.com,
[protected]@lenovo.com,
[protected]@lenovo.com,
[protected]@lenovo2u.com

dateThu, Jul 28, 2011 at 4:53 PM
subjectLenovo Desktop Not Working Case ID:-[protected]
mailed-bygmail.com

hide details Jul 28 (4 days ago)


To Whomsoever It May Concern

This refers to Lenovo BS 300 model sr. no. VS10042744 purchased by me vide invoice dated 27.02.11, invoice no. SLF02A[protected] from Croma Ghaziabad (scanned copy of invoice is attached).

Set started giving problems within 15 days of purchase and Lenovo customer care at no.[protected] was contacted in March'11, but they resisted to send any service engineer instead they advised to take support via telecon only & they transferred the line to their Engineer without giving me my complaint number. I tried approx. around 8-10 times between March'11 & may'11 but was not getting right guidance to help my system work properly, finally in June'11 I advised customer care if they don't send any executive I will have no option but to go to consumer court, so finally they gave me contact no. of Mr. Nikhil at M/s Park Networks Ltd on . Complaint was lodged with Mr. Nikhil

Their engineer Mr. Vipin visited & advised that there is problem in Hard Disk & needs repair, his observation which he captured as a photograph showing disc read error, same is also attached for your ready reference..

The Hard Disk Was replaced on 15.07.11 but the problem still persists & the system shuts down/ goes blank within half an hour of work. First thing which comes on screen is " Reboot and select proper boot device or insert boot media in selected boot device and press a key_". Photograph is attached.

Now when the computer was shut down & again it was started , it showed " Press F1 to enter BIOS or F12 to display boot menu". Photograph is attached Computer was performing no action when F12 is pressed, it accepted command of F1 & Showed progress which does not end until you switch off the computer. Photograph is attached.

The problem persisted if you same restarted as many a many time, until a gap of approx. 5-6 hours is given. it starts again normally but problem repeats after 30 minutes o[censored]sage.

Considering all above developments & wastage of time which took place due to improper guidance, I request you to replace this desktop on immediate basis as I’m not in a position to wait further as I’m fed up with this system and don’t want further repairs as I have not purchased a second hand desktop but a new desktop costing Rs 32000/- to me.

Your immediate action is required on the subject by morning of 30.07.11 or else I will be forced to lodge a complaint against Lenovo in consumer Court on 30.07.11 with compensation of loss occurred to me till date.


Best Regards,
Jitendra Bhatia



From: "JITENDRA BHATIA"<[protected]@rediffmail.com>
Sent: Sat, 09 Jul 2011 18:48:03
To: "[protected]@computerparkindia.com"<[protected]@computerparkindia.c...⇄
Cc: "materials "<[protected]@hindustantin.co.in>
Subject: Visit of Mr. Vipin for Lenovo Desktop Complaint of Jitendra Bhatia

Dear Mr. Nikhil

This refers to visit of Mr. Vipin for complaint of my desktop BS 300, S. No. VS10042744.

The problem as confirmed by your engineer is that desktop gets hanged after 10-15 Minutes of work on it.

He found a problem in the Hard Disk, photograph of same is attached herewith for your reference.

Case ID is [protected].

Also there is a request that my wife is perusing MCA & her practical exam is on 15th & 16th July'11. so if you can get the same repaired by 12th July'11 I would be grateful to you as she will then get 2 days to prepare for hr exams which she is unable to do at present.

Thanks in advance.

BEST REGARDS

JITENDRA BHATIA
[protected]




7 attachments — Download all attachments View all images
IMG[protected].jpg
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IMG[protected].jpg
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[protected].jpg
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[protected].jpg
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INVOICE DT. 27.02.11.pdf
668K View Download
HARD DISK REPLACEMENT SLIP.pdf
967K View Download

Reply Reply to all Forward

JITENDRA BHATIATo Whomsoever It May Concern This refers to Lenovo BS 300 model sr. no. VS100...
Jul 28 (4 days ago)


Reply
|Customer Care to me
show details Jul 30 (2 days ago)

fromCustomer Care [protected]@lencare.co.in
toJITENDRA BHATIA <bhatia.[protected]@gmail.com>

dateSat, Jul 30, 2011 at 6:29 PM
subjectRE: Lenovo Desktop Not Working Case ID:-[protected]
Important mainly because it was sent directly to you.

hide details Jul 30 (2 days ago)


Dear Jitendra,

Thank you for contacting Lenovo Customer care.

On the onset we would like to apologize for inconvenience caused.

For technical Support, please contact:

Email: [protected]@in.ibm.com

Toll Free no[protected]

Thank you for your cooperation.

_________________________________________________________________________
Thanks & Regards,

Lenovo Customer Care, India.

Email ID: [protected]@lencare.co.in
Toll Free: [protected]
_________________________________________________________________________
DISCLAIMER:

This message (Including any attachments) is confidential and is intended only for the addressee. All mails and attachments that are sent from our mail box are scanned for all known viruses at the time of transmission. However, please scan the mail and attachments for viruses before opening or downloading from this transmission. We will not accept any liability for damages through virus. If you are not the intended recipient or if you have received this message by mistake, please notify the sender by E-mail & delete the message from the system. Any unauthorized use or dissemination of the message in whole or part is strictly prohibited. Logos and pictures are copyrighted material; please obtain proper authorization to use them.
_________________________________________________________________________

From: JITENDRA BHATIA [mailto:bhatia.[protected]@gmail.com]
Sent: Thursday, July 28, 2011 4:54 PM
To: [protected]@lencare.co.in
Cc: [protected]@in.ibm.com; [protected]@in.ibm.com; [protected]@laptop.co.za; [protected]@uk.ibm.com; [protected]@lenovo.com; [protected]@lenovo.com; [protected]@lenovo2u.com
Subject: Lenovo Desktop Not Working Case ID:-[protected]
- Hide quoted text -

To Whomsoever It May Concern

This refers to Lenovo BS 300 model sr. no. VS10042744 purchased by me vide invoice dated 27.02.11, invoice no. SLF02A[protected] from Croma Ghaziabad (scanned copy of invoice is attached).

Set started giving problems within 15 days of purchase and Lenovo customer care at no.[protected] was contacted in March'11, but they resisted to send any service engineer instead they advised to take support via telecon only & they transferred the line to their Engineer without giving me my complaint number. I tried approx. around 8-10 times between March'11 & may'11 but was not getting right guidance to help my system work properly, finally in June'11 I advised customer care if they don't send any executive I will have no option but to go to consumer court, so finally they gave me contact no. of Mr. Nikhil at M/s Park Networks Ltd on . Complaint was lodged with Mr. Nikhil

Their engineer Mr. Vipin visited & advised that there is problem in Hard Disk & needs repair, his observation which he captured as a photograph showing disc read error, same is also attached for your ready reference..

The Hard Disk Was replaced on 15.07.11 but the problem still persists & the system shuts down/ goes blank within half an hour of work. First thing which comes on screen is " Reboot and select proper boot device or insert boot media in selected boot device and press a key_". Photograph is attached.

Now when the computer was shut down & again it was started , it showed " Press F1 to enter BIOS or F12 to display boot menu". Photograph is attached Computer was performing no action when F12 is pressed, it accepted command of F1 & Showed progress which does not end until you switch off the computer. Photograph is attached.

The problem persisted if you same restarted as many a many time, until a gap of approx. 5-6 hours is given. it starts again normally but problem repeats after 30 minutes o[censored]sage.

Considering all above developments & wastage of time which took place due to improper guidance, I request you to replace this desktop on immediate basis as I’m not in a position to wait further as I’m fed up with this system and don’t want further repairs as I have not purchased a second hand desktop but a new desktop costing Rs 32000/- to me.

Your immediate action is required on the subject by morning of 30.07.11 or else I will be forced to lodge a complaint against Lenovo in consumer Court on 30.07.11 with compensation of loss occurred to me till date.


Best Regards,
Jitendra Bhatia



From: "JITENDRA BHATIA"<[protected]@rediffmail.com>
Sent: Sat, 09 Jul 2011 18:48:03
To: "[protected]@computerparkindia.com"<[protected]@computerparkindia.c...⇄
Cc: "materials "<[protected]@hindustantin.co.in>
Subject: Visit of Mr. Vipin for Lenovo Desktop Complaint of Jitendra Bhatia

Dear Mr. Nikhil

This refers to visit of Mr. Vipin for complaint of my desktop BS 300, S. No. VS10042744.

The problem as confirmed by your engineer is that desktop gets hanged after 10-15 Minutes of work on it.

He found a problem in the Hard Disk, photograph of same is attached herewith for your reference.

Case ID is [protected].

Also there is a request that my wife is perusing MCA & her practical exam is on 15th & 16th July'11. so if you can get the same repaired by 12th July'11 I would be grateful to you as she will then get 2 days to prepare for hr exams which she is unable to do at present.

Thanks in advance.

BEST REGARDS

JITENDRA BHATIA
[protected]

Dear Customer Support Incharge,

Right now i am using lenovo think pad laptop. The same is under warranty and i had a battery (FRU:42T4763) back-up problem, for that i have lodged a complaint (P47408C) and the Lenovo Service Centre (Vijayawada , Andhra .Pradesh , India) has kept my laptop under observation and disclosed a written report that the battery is in worse condition and the battery back-up stands not more than half an hour.

Today they have called saying that Lenovo has rejected the request of battery change which is under warranty saying that "Screen-shot shows battery in good condition".

As a well educated professional you just think, would you believe on a human saying (tested and certified by your service centre) or believe in system's screen shot.

Ultimately the sufferer is the lenovo client ,the person who is talking over the phone may not know the pain and i personally feel that Lenovo has failed to keep up its promise based on a false screen shot shown by the system.

I would request to resolve the matter soon otherwise i will claim damages for the breach of trust.

Thanks & Regards,
Narendra Kumar
Cell : [protected].

Hello Sir,

I am Rahul Kumar Singh i have purchased the lenovo laptop on[protected] whose Serial Number is ME15848 and model number is 7758 52Q ..and have three years of extended warranty(i am attaching the supporting documents i.e. invoice copy and two years additional warranty documents).Please check the purchase date on invoice .

Currentlly my laptop is not powering on and it's DVD Writer is not working.When i contacted to lenovo customer support then they told me me that my laptop is out of warranty it's warranty expires on 26-April 2011(Don't know why your customer support people are why saying so.) and told me to email on [protected]@in.ibm.com .prior to this mail i had send a lot of mails in this regard...please check the mail thread that i have mailed earlier.

Sir tell me one thing if i have have purchased my laptop on 26th of july then how it's expiry date automatically becomes 26th april 2 months before.???????


Please go through all the attached mail thread that i mailed one year before to make my warranty update on your website.One year before when i used to do lot of mails to lenovo suggested emailid's then it was told to me via phone that my warranty is updated online on your site and also i have got the service from their service center.
But today when i contacted to lenovo support team they are saying my warranty is expired Don't know why??????????

Lenovo sopport people had disconnected my call after putting me on hold for more than 20 minutes and without giving any information.SIR we can check the feedback from Lenovo customer support end.....................



So finally I HAVE ATTACHED THE INVOICE COPY AND EXTENDED WARRANTY DOCUMENTS and LONG LISTING OF EMAILS between ME and LENOVO.
i AM FED UP WITH LENOVO PROCESS AS IT'S A KIND OF CHEATING LENOVO IS DOING WITH ME.PLEASE RESPOND TO MY MAIL AND SERVICE ME QUICKLY

The KIND OF SERVICE LENOVO IS GIVING TO ME IS TOTALLY UNFAIR AND INJUSTICE TO ME .

Thanks!
Waiting for your response.
Rahul kumar Singh

Hi,

I purchased a Lenovo Ideapad 2 years back. Just after 3 months of purchase Its right hinge screen started breaking apart. It was under warranty then and got repaired. Customer guys told me that though this is not covered under warranty but company is doing it since its a manufacturing defect. And, whole base has been changed so that I wont face this problem in future. But now after 2 years I have got this problem again. I am seriously disappointed with Lenovo as is this what company offer to their customers. If it was company's fault, weren't they supposed to announce it for customer giving them choice if they want to buy faulty product or not. Lenovo customer reps are even admitting to this when we call them, but for this to be fixed the laptop needs to be in warranty. If this is a design issue, shouldn't Lenovo issue a recall and fix it? It is not my fault. I need a proper redressal to my problem and get this problem solved asap.

There are hundreds of complaints on Lenovo forums from people having exactly the same issue.

Kindly respond to it promptly as so far the company has been escaping from answering to the problem forwarded by me.

Iram
[protected]

Hi,
this is ankireddy.Ipurchased my laptop on 15-july-2010 my bill invoice number is HYD/380. My laptop model name G560 with serial number CBQ2567874. i got a problem in my laptop regarding inches issuee on the date of[protected] so i consulted my nearest Lenovo Service Center (HITECH INFORMATICS PVT Ltd. -Bangalore). on that time the was rectified by the service center after few days i faced another problem in my laptop NO POWER CONDITION. in this regards i consulted again the same serviice center , at that time the concerned persons of csc told that some loose connection and they rectified it.

After few days again i faced same problem that is NO POWER CONDITION, on that time i was gone to another service center in Bangalore (CADDONS). at that time the engineeris of csc of lenovo said that ' IT IS PURELY MOTHER BOARD PROBLEM" and after they indicated the problem is in LCD DISPLAY. after rectification of this lcd problem again they told me BOTTOM UP is broken. this problem is purely done by the HITECH INFORMATICS SERVICE CENTER-Bangalore only.


regarding all above problems of my laptop i consulted the CADDONS SERVICE CENTER -Bangalore. repeatedly with regular intervels. but the service center people are not responding properly and all the above problems of my laptop was created by the service center people itself. i raised all above problems in front of the service center people but they are not giving correct response, and thery were responding very Negligence.

at present i have the following problems in my laptop please respond as soon as possible regarding on this issues.

my problems are:


1. SENSOR BORD NOT WORKING
2. SO MANY SCRACTHES ON MY SCREEN TOP OF THE LAPTOP (PURELY DONE BY THE SERVICE CENTER PEOPLE)
3. MISPLACED EXPRESS CARD SLOT BY THE CSC PEOPLE
4. VOLUME BUTTONS AND ONE-KEY THEATER.



THANKING YOU SIR/MADAM.


PLEASE KINDLY RESPOND AS SOON AS POSSIBLE REGARDS.




ANKIREDDY
[protected]

S/N CBQ 2567874
INVOICE NO: HYD/380.
MODEL NAME: G560
PURCHASED DATE: 15-JULY 2010.

I have purchaed desk top of lenovo c300 series last year's. Time to time i have facing many problems. but I don't have recd. proper solution, now my pc right side usb poart and mouse are not working. pls confirm what i can do?

Kinldy see below mail conversation with Lenovo Customer care, Regd problems of pc...




Dear Customer,
Thank you for mailing Lenovo Support Centre.

We have forwarded your mail to our concerned dept: to update the warranty in our tools: Once we get approval we will process your call.

For any assistance, please feel free to call Lenovo Support Centre at[protected]


Thanks and regards
jijo george
Lenovo Consumer Tech support
[protected]




"Shyam Dutt" <[protected]@boutiqueintl.com>
25/10/2010 14:31 Please respond to
"Shyam Dutt" <[protected]@boutiqueintl.com>


To Lenovo Consumer/India/Contr/[protected]@IBMIN
cc
Subject Re: DESK TOP PROBLEMS







Hi,
Enclosed herewith inovice copy, pls. confirm receipt & updates.

Regards
Shyam Dutt
Plot No. 553, Sector-37,
Pace Citi-II, Gurgaon (Haryana)
Pin Code: 122001
Tel#:[protected] & [protected]
----- Original Message -----
From: "Lenovo Consumer" <[protected]@in.ibm.com>
To: "Shyam Dutt" <[protected]@boutiqueintl.com>
Sent: Friday, October 22, 2010 2:11 PM
Subject: Re: DESK TOP PROBLEMS


> Shyam,
>
> Please share the Invoice Copy,
>
>
>
> Thanks and regards
> Ravish Kumar
> Lenovo Consumer Tech support
>[protected]
>
>
>
>
> "Shyam Dutt"
> <[protected]@boutiquein
> tl.com> To
> Lenovo
> 22/10/2010 11:12 Consumer/India/Contr/[protected]@IBMIN
> cc
>
> Please respond to Subject
> "Shyam Dutt" Re: DESK TOP PROBLEMS
> <[protected]@boutiquein
> tl.com>
>
>
>
>
>
>
>
>
> Hello,
> I have pruchased this pc dec2009, so how its possible, I will Provide you
> invoice copy tomorrow morning pls. wait till time.
>
> Regards
> Shyam Dutt
> Plot No. 553, Sector-37,
> Pace Citi-II, Gurgaon (Haryana)
> Pin Code: 122001
> Tel#:[protected] & [protected]
> ----- Original Message -----
> From: Lenovo Consumer
> To: Shyam Dutt
> Sent: Friday, October 22, 2010 10:32 AM
> Subject: Re: DESK TOP PROBLEMS
>
>
> Dear Customer.
> Thank you for mailing Lenovo Support Centre.
>
> The below mention machine details is showing out of warranty in our
> database. We request you to provide us the invoice copy to take this
> forward. Once we receive the Invoice copy, we would process the call once
> our concerned team approves
>
> Thank you for the cooperation
>
>
> Thanks and regards
> Sriranga
> Lenovo Consumer Tech support
>[protected]
>
>
>
>
>
> "Shyam Dutt"
> <[protected]@boutiqueintl.com>
>
> To
> 21/10/2010 11:00 Lenovo
> Consumer/India/Contr/[protected]@IB
> MIN
> Please respond to cc
> "Shyam Dutt"
> <[protected]@boutiqueintl.com> Subject
> Re: DESK TOP PROBLEMS
>
>
>
>
>
>
>
>
>
>
>
>
> Hi
> Pls. note below detail as required by you, request you pls. revert
> urgently
> & provide me complaint no..
>
>
> Regards
> Shyam Dutt
> Plot No. 553, Sector-37,
> Pace Citi-II, Gurgaon (Haryana)
> Pin Code: 122001
> Tel#:[protected] & [protected]
> ----- Original Message -----
> From: "Lenovo Consumer" <[protected]@in.ibm.com>
> To: "Shyam Dutt" <[protected]@boutiqueintl.com>
> Sent: Thursday, October 21, 2010 10:48 AM
> Subject: RE: DESK TOP PROBLEMS
>
>
> > Dear Customer,
> > Thank you for contacting Lenovo Support Centre.
> >
> > Requesting you to update the below details, to process this call,
> >
> > Description | Details
> >
>[protected][protected]+[protected][protected]---
> > User Name | SHYAM DUTT
> >
>[protected][protected]+[protected][protected]---
> > Company Name | N.A.
> >
>[protected][protected]+[protected][protected]---
> > Customer Complete Postal HOUSE NO. 1441, PARWATYA COLONY, PART-II,
> NEAR BAAL BHARATI SCHOOL,
> FARIDABAD
> PIN: 121005
>
> > Address |
> >
>[protected][protected]+[protected][protected]---
> > Customer Phone number | [protected]
> >
>[protected][protected]+[protected][protected]---
> > Email ID | [protected]@boutiqueintl.com
> >
>[protected][protected]+[protected][protected]---
> > Type & Model | lenovo c-3 series desk top
> >
>[protected][protected]+[protected][protected]---
> > Serial number | ES05130527
> >
>[protected][protected]+[protected][protected]---
> > Monitor type/SL# (if it is|
> > a monitor pbm) |
> >
>[protected][protected]+[protected][protected]---
> > Problem Details | usb port & mouse are not
> > working
> >
>[protected][protected]+[protected][protected]---
> > Service Providers Name | lenovo customer care
> > faridabad
> >
>[protected][protected]+[protected][protected]---
> > Remarks if any |
> >
> >
> >
> >
> >
> > For any assistance, please feel free to call Lenovo Support Centre at
> 1800
> > 300 29929
> >
> >
> >
> > Thanks and regards
> > Ravish Kumar
> > Lenovo Consumer Tech support
> >[protected]
> >
> >
> >
> >
> >
> >
> > "Shyam Dutt"
> > <[protected]@boutiquein
> > tl.com>
> To
> > Lenovo
> > 20/10/2010 17:37 Consumer/India/Contr/[protected]@IBMIN
> >
> cc
> > Kavitha
> > Please respond to Manjunath/India/Contr/[protected]@IBMIN
> > "Shyam Dutt"
> Subject
> > <[protected]@boutiquein RE: DESK TOP PROBLEMS
> > tl.com>
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > Hi,
> > As discussed thru customer care# to MR. Sai chakrwarti, request you pls.
> > log my complaint, regarding lenovo PC Desk top Problems under SL NO.
> > ES05130527 & Model no. R39X29716011.
> > This pc Twice USB PORT & MOUSE is NOT WORKING, Pls. checked thru your
> > representatives, my residence address are mention below:
> >
> >
> > Regards
> > Shyam Dutt
> > HOUSE NO. 1441, PARWATYA COLONY, PART-II,
> > NEAR BAAL BHARATI SCHOOL,
> > FARIDABAD
> > PIN: 121005
> > Tel#: [protected]
> >
> >
> >
>
>
>
>
>




[protected][protected][protected][protected]

Dear Sir/Madam,

I am Arunjunai Raja Shankar, a Lenovo Y550 user ( S/N : CBQ0360627 ). I am a student studying in IIT kharagpur.

I recently had problems with my battery and when I checked with the service centre nearby which is in Kolkata, 150 kms away, they told me that I should change it. So I paid them money and received a battery on 28/2/2011. When I installed the battery in my machine, it was not compatible and the power light goes blinking between red and white, and the battery status said power plugged in but not charging. So I told the same to the service center and they asked to bring it back. Till now, I have wasted three days in traveling to and fro in these three months and wasted my money, and believe me it is not easy to get ticket to travel there.

Its been three months now and still I've not received my battery in working condition, I am fed up with this.... Every time I go there, they used to they replaced the battery and its a new one. When I check the serial number, its the same... I dunno why are they lying to me... What should I do. ???

Now the battery is with them, Digital Care center, Sarat Bose road, Kolkata. I had enough, they should escalate this problem or at least refund my money.

Mail exchanges with Lenovo Laptop whose LCD cracked after four days of purchase. Request please help. Rgds... Rakesh [protected]

>>
To :- [protected]@ultrajpr.com; [protected]@in.ibm.com; [protected]@lenovowarranty.co.in; [protected]@in.ibm.com
Cc:- [protected]@lenovowarranty.co.in; [protected]@jumbo.com; [protected]@yahoo.com; [protected]@in.ibm.com

Good to learn that the case is logged and “closed as well” and no one from Lenove even contacted me, forget inspecting the laptop, and it has been declared that the laptop is not coverd under warranty and is physically damaged..

Great policy and customer service.


Rgds


Rakesh Mohan
Team Rajasthan
“Strikes Again”

[protected]

From: ext SUPPORT [mailto:[protected]@ultrajpr.com]
Sent: Tuesday, May 31, 2011 10:02 AM
To: Tahilianey Rakesh (Nokia-M/Jaipur); [protected]@in.ibm.com
Cc: [protected]@lenovowarranty.co.in; [protected]@jumbo.com; [protected]@yahoo.com
Subject: RE: SPAM-LOW: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]

Dear Mr. Rakesh Mohan,

Your Lenovo laptop LCD is not covered in warranty its physical Damage…… chargeable call

Thanks & Regards,

Ultra support Team Jaipur

From: rakesh.[protected]@nokia.com [mailto:rakesh.[protected]@nokia.com]
Sent: Monday, May 30, 2011 9:00 PM
To: [protected]@in.ibm.com
Cc: [protected]@lenovowarranty.co.in; [protected]@ultrajpr.com; [protected]@jumbo.com; [protected]@yahoo.com
Subject: SPAM-LOW: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]



Days are passing and there is no revert.,

Silence is no Solution !!

Rgds


Rakesh Mohan
Team Rajasthan
“Strikes Again”

[protected]

From: Tahilianey Rakesh (Nokia-M/Jaipur)
Sent: Friday, May 27, 2011 3:14 PM
To: 'ext Lenovo Consumer'
Cc: [protected]@lenovowarranty.co.in; [protected]@ultrajpr.com
Subject: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]


Appreciate the revert.,

I Am contacted by the service centre, today morning. Request please review and get this closed.

Believe me the laptop LCD is not damaged physically and needs to attended ASAP, it is already 12 days that it is damaged and I had bought it just 15 days back and have beed following for more that 10 days now..



Rgds


Rakesh Mohan
Team Rajasthan
“Strikes Again”

[protected]

From: Kumar Ravish [mailto:[protected]@in.ibm.com] On Behalf Of ext Lenovo Consumer
Sent: Friday, May 27, 2011 10:40 AM
To: Tahilianey Rakesh (Nokia-M/Jaipur)
Cc: [protected]@lenovowarranty.co.in; Lenovo Consumer; [protected]@ultrajpr.com
Subject: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]


Dear Customer ,

Sorry for the unconvinced :

We have re-logged the case :

Case :[protected]. {On-Site}

our technical support personnel / Authorized service provider will be contacting you soon. ,

Thanks and Regards
Nanda..
Lenovo Consumer Tech support
(Toll free no[protected] |[protected]@in.ibm.com)

<rakesh.[protected]@nokia.com>
05/26/2011 08:02 PM To Lenovo Consumer/India/Contr/[protected]@IBMIN, <[protected]@lenovowarranty.co.in>

cc <[protected]@ultrajpr.com>

Subject RE: In 4 days Laptop LCD Cracked ! [protected]








This is just delaying the process., can someone please take this on priority and close..

The laptop has a defect and that needs to be rectified and I cannot just keep on following and following.


Rgds


Rakesh Mohan
Team Rajasthan
"Strikes Again"

[protected]

-----Original Message-----
From: Kumar Ravish [mailto:[protected]@in.ibm.com] On Behalf Of ext Lenovo Consumer
Sent: Thursday, May 26, 2011 1:07 PM
To: [protected]@ultrajpr.com
Cc: Tahilianey Rakesh (Nokia-M/Jaipur); [protected]@lenovowarranty.co.in
Subject: RE: In 4 days Laptop LCD Cracked ! [protected]

Dear Service Provide ,

Please Updated why the case is cancel :

Case : [protected]


Thanks and Regards
Nanda..
Lenovo Consumer Tech support
(Toll free no[protected] |[protected]@in.ibm.com)








<rakesh.tahiliane
[protected]@nokia.com>
To
25/05/2011 08:25 Lenovo
Consumer/India/Contr/[protected]@IBMIN,
Kumar Ravish/India/Contr/[protected]@IBMIN
cc
<[protected]@lenovowarranty.co.in>
Subject
RE: In 4 days Laptop LCD Cracked !
[protected]












What is the update on this please.



Rgds


Rakesh Mohan
RSM Rajasthan
[protected]


-----Original Message-----
From: Kumar Ravish [mailto:[protected]@in.ibm.com] On Behalf Of ext Lenovo Consumer
Sent: Tuesday, May 24, 2011 4:47 PM
To: Tahilianey Rakesh (Nokia-M/Jaipur)
Cc: Aurbindo Bhat
Subject: RE: In 4 days Laptop LCD Cracked ! [protected]



Dear Customer ,

A case is already logged on 19.05.2011 for system hanging issue for carry in support.



Case # ; [protected]

Laptop serial number ; CB06764001



Service report ;
Ultra Integrated Technology Services Pvt. Ltd.,
D-65 Satya Vihar Colony, Lal Kothi Scheme, (Jain ENT hospital) Near Vidhan Sabh Road, Jaipur-302015, Ph ;[protected];31,32,33,34,35,36,37,


Thanks and Regards
Sriranga
Lenovo Consumer Tech support
(Toll free no[protected] |[protected]@in.ibm.com)








"Aurbindo Bhat"
<[protected]@len
ovowarranty.co.in To
> Lenovo
Consumer/India/Contr/[protected]@IBMIN
24/05/2011 14:09 cc
<rakesh.[protected]@nokia.com>
Subject
RE: In 4 days Laptop LCD Cracked !










Hi Team,

Please look into this case.

Yours Sincerely,
Aurbindo Bhat
Lenovo care India
(Toll free no[protected] | [protected]@lenovowarranty.co.in)


DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.

From: rakesh.[protected]@nokia.com [mailto:rakesh.[protected]@nokia.com]
Sent: Tuesday, May 24, 2011 1:41 PM
To: [protected]@lenovowarranty.co.in
Cc: [protected]@in.ibm.com
Subject: In 4 days Laptop LCD Cracked !




I Have been a user of Lenove products for past many years and would like to say that I was a very happy and satisfied customer and that is why when I decided to buy a laptop for my Wife, I chose this brand again.

On 13 May 2011 I had purchased a Lenovo laptop from your lead outlet M/s Jumbo Electronics, Gurgaon, India with the following details :-

G-560
Model Number 20042
MO CB01031440
Invoice Number 4112 Dated
Serial number CB06764001

On the 17th of May the laptop LCD cracked, It was on and not being used by her at that time, she was connected to the net thru bluetooth and for 10 minutes had gone to the kitchen and whe she returned the LCD was cracked.
She was all alone at home and no one was around the laptop to manhandle.

I was travelling and came back on 20th and we took the laptop to the IBM service centre at Lalkothi Jaipur ( Raj), the engineers and the team headed by Mr.Rajeev were very good in attending us and asked for some time stating that this would come under physical damage and they would need approval.

Yesterday evening I have received a call (appreciate the prompt services) from the service centre that the laptop cannot be covered under warranty because as per warranty policy it is called physical damage.

We have been using IBM laptops in the past and my wife was all alone at the house and I am very sure that the laptop has not got damaged physically and certainly had some maufacturing defect. Some one may like reinspect it.

Can some thing be done on this ?



Rgds


Rakesh Mohan
RSM Rajasthan
[protected]

I would like to inform you that I purchased an a Lenovo laptop in Nov 2009 from South city , gurgaon. Primarily it was having 1 year warranty period which was provided by company itself. After the warranty period was yet to going over, I received a call from Aforeserve. Com Limited from NOIDA office in November "2010" and they informed me that they will extend my Laptop service warranty for 2 years if I pay Rs. 6500 to them then I could get free service from service centre along with some other benefits which is valid across India for 2 years. They said that they will send a collection agent to my place and will collect the money. Next day i gave the cheque of rs 6500 in favour of aforeserve to your representative at my home in gurgaon.
The representative told me that I will receive a call and a confirmation kit from the company through the email and also will get hard copy of all the documents via mail. But till now I did not get any email or call and also My service warranty did not extend for 2 years till now.

In between i was in japan , i gave a call to them from there also and they assured me that it will be updated , when i returned back i saw that my laptop is not working and my brother told me that the customer care is saying that there is no extended warranty on this laptop. Parellely i have mailed the same toconsumer court also with all money transaction details.

Please help me out , so that this issue doesnt stretch more.

Regards
Ashish
[protected]

Regards
Ashish
[protected]

i have got lenovo s wind series model just two months back and its already creating hardware problems....lenovo is horrible company...it shud be shut down...please help me out

Dear Sir/Mam,


As i am to inform you that i as the consumer of lenovo laptop/notes book Model No:Y330,Item Code-226927Q,as i have purchased the laptop on 25/1/2010 where i am facing a major problem in my system where i have already written the same to the company but till no any action has been taken by the Lenovo Company regarding to my problems this is not a first time where iam facing the problem by the company but i have already written to the the company to get repared my system& also to get extended the warranty of my system but not a single initiative by the organization,they are trying to cheat me.
So, i request you to short out my problem where the company is trying to cheat me.




Thank's& Regard's
Paritosh Jaiswal
cell:-[protected],[protected]


********************************************************************************...⇄

Conversation between company{Mail By Me/Dated on: Fri, 22 Apr 2011 18:06:49 IST}





Dear Sir,

This is to inform you that i piyush jaiswal customer of lenovo laptop{Note Book},Model No:Y330,Item Code-226927Q,as i have purchased the laptop on 25/1/2010 where i am facing a problem in which C.D. driver is not working,due to which i am facing major problems to do my office work.Here i want to extend warranty of my system due to which i can get it repaired from your service centre.
So, therefor i have request you to help me out to extend my warranty& obilige.




Thank's & Regard's