Lenovo Complaints & Reviews

Dear Customer Support Incharge,

Right now i am using lenovo think pad laptop. The same is under warranty and i had a battery (FRU:42T4763) back-up problem, for that i have lodged a complaint (P47408C) and the Lenovo Service Centre (Vijayawada , Andhra .Pradesh , India) has kept my laptop under observation and disclosed a written report that the battery is in worse condition and the battery back-up stands not more than half an hour.

Today they have called saying that Lenovo has rejected the request of battery change which is under warranty saying that "Screen-shot shows battery in good condition".

As a well educated professional you just think, would you believe on a human saying (tested and certified by your service centre) or believe in system's screen shot.

Ultimately the sufferer is the lenovo client ,the person who is talking over the phone may not know the pain and i personally feel that Lenovo has failed to keep up its promise based on a false screen shot shown by the system.

I would request to resolve the matter soon otherwise i will claim damages for the breach of trust.

Thanks & Regards,
Narendra Kumar
Cell : [protected].

Hello Sir,

I am Rahul Kumar Singh i have purchased the lenovo laptop on[protected] whose Serial Number is ME15848 and model number is 7758 52Q ..and have three years of extended warranty(i am attaching the supporting documents i.e. invoice copy and two years additional warranty documents).Please check the purchase date on invoice .

Currentlly my laptop is not powering on and it's DVD Writer is not working.When i contacted to lenovo customer support then they told me me that my laptop is out of warranty it's warranty expires on 26-April 2011(Don't know why your customer support people are why saying so.) and told me to email on [protected]@in.ibm.com .prior to this mail i had send a lot of mails in this regard...please check the mail thread that i have mailed earlier.

Sir tell me one thing if i have have purchased my laptop on 26th of july then how it's expiry date automatically becomes 26th april 2 months before.???????


Please go through all the attached mail thread that i mailed one year before to make my warranty update on your website.One year before when i used to do lot of mails to lenovo suggested emailid's then it was told to me via phone that my warranty is updated online on your site and also i have got the service from their service center.
But today when i contacted to lenovo support team they are saying my warranty is expired Don't know why??????????

Lenovo sopport people had disconnected my call after putting me on hold for more than 20 minutes and without giving any information.SIR we can check the feedback from Lenovo customer support end.....................



So finally I HAVE ATTACHED THE INVOICE COPY AND EXTENDED WARRANTY DOCUMENTS and LONG LISTING OF EMAILS between ME and LENOVO.
i AM FED UP WITH LENOVO PROCESS AS IT'S A KIND OF CHEATING LENOVO IS DOING WITH ME.PLEASE RESPOND TO MY MAIL AND SERVICE ME QUICKLY

The KIND OF SERVICE LENOVO IS GIVING TO ME IS TOTALLY UNFAIR AND INJUSTICE TO ME .

Thanks!
Waiting for your response.
Rahul kumar Singh

Hi,

I purchased a Lenovo Ideapad 2 years back. Just after 3 months of purchase Its right hinge screen started breaking apart. It was under warranty then and got repaired. Customer guys told me that though this is not covered under warranty but company is doing it since its a manufacturing defect. And, whole base has been changed so that I wont face this problem in future. But now after 2 years I have got this problem again. I am seriously disappointed with Lenovo as is this what company offer to their customers. If it was company's fault, weren't they supposed to announce it for customer giving them choice if they want to buy faulty product or not. Lenovo customer reps are even admitting to this when we call them, but for this to be fixed the laptop needs to be in warranty. If this is a design issue, shouldn't Lenovo issue a recall and fix it? It is not my fault. I need a proper redressal to my problem and get this problem solved asap.

There are hundreds of complaints on Lenovo forums from people having exactly the same issue.

Kindly respond to it promptly as so far the company has been escaping from answering to the problem forwarded by me.

Iram
[protected]

Hi,
this is ankireddy.Ipurchased my laptop on 15-july-2010 my bill invoice number is HYD/380. My laptop model name G560 with serial number CBQ2567874. i got a problem in my laptop regarding inches issuee on the date of[protected] so i consulted my nearest Lenovo Service Center (HITECH INFORMATICS PVT Ltd. -Bangalore). on that time the was rectified by the service center after few days i faced another problem in my laptop NO POWER CONDITION. in this regards i consulted again the same serviice center , at that time the concerned persons of csc told that some loose connection and they rectified it.

After few days again i faced same problem that is NO POWER CONDITION, on that time i was gone to another service center in Bangalore (CADDONS). at that time the engineeris of csc of lenovo said that ' IT IS PURELY MOTHER BOARD PROBLEM" and after they indicated the problem is in LCD DISPLAY. after rectification of this lcd problem again they told me BOTTOM UP is broken. this problem is purely done by the HITECH INFORMATICS SERVICE CENTER-Bangalore only.


regarding all above problems of my laptop i consulted the CADDONS SERVICE CENTER -Bangalore. repeatedly with regular intervels. but the service center people are not responding properly and all the above problems of my laptop was created by the service center people itself. i raised all above problems in front of the service center people but they are not giving correct response, and thery were responding very Negligence.

at present i have the following problems in my laptop please respond as soon as possible regarding on this issues.

my problems are:


1. SENSOR BORD NOT WORKING
2. SO MANY SCRACTHES ON MY SCREEN TOP OF THE LAPTOP (PURELY DONE BY THE SERVICE CENTER PEOPLE)
3. MISPLACED EXPRESS CARD SLOT BY THE CSC PEOPLE
4. VOLUME BUTTONS AND ONE-KEY THEATER.



THANKING YOU SIR/MADAM.


PLEASE KINDLY RESPOND AS SOON AS POSSIBLE REGARDS.




ANKIREDDY
[protected]

S/N CBQ 2567874
INVOICE NO: HYD/380.
MODEL NAME: G560
PURCHASED DATE: 15-JULY 2010.

I have purchaed desk top of lenovo c300 series last year's. Time to time i have facing many problems. but I don't have recd. proper solution, now my pc right side usb poart and mouse are not working. pls confirm what i can do?

Kinldy see below mail conversation with Lenovo Customer care, Regd problems of pc...




Dear Customer,
Thank you for mailing Lenovo Support Centre.

We have forwarded your mail to our concerned dept: to update the warranty in our tools: Once we get approval we will process your call.

For any assistance, please feel free to call Lenovo Support Centre at[protected]


Thanks and regards
jijo george
Lenovo Consumer Tech support
[protected]




"Shyam Dutt" <[protected]@boutiqueintl.com>
25/10/2010 14:31 Please respond to
"Shyam Dutt" <[protected]@boutiqueintl.com>


To Lenovo Consumer/India/Contr/[protected]@IBMIN
cc
Subject Re: DESK TOP PROBLEMS







Hi,
Enclosed herewith inovice copy, pls. confirm receipt & updates.

Regards
Shyam Dutt
Plot No. 553, Sector-37,
Pace Citi-II, Gurgaon (Haryana)
Pin Code: 122001
Tel#:[protected] & [protected]
----- Original Message -----
From: "Lenovo Consumer" <[protected]@in.ibm.com>
To: "Shyam Dutt" <[protected]@boutiqueintl.com>
Sent: Friday, October 22, 2010 2:11 PM
Subject: Re: DESK TOP PROBLEMS


> Shyam,
>
> Please share the Invoice Copy,
>
>
>
> Thanks and regards
> Ravish Kumar
> Lenovo Consumer Tech support
>[protected]
>
>
>
>
> "Shyam Dutt"
> <[protected]@boutiquein
> tl.com> To
> Lenovo
> 22/10/2010 11:12 Consumer/India/Contr/[protected]@IBMIN
> cc
>
> Please respond to Subject
> "Shyam Dutt" Re: DESK TOP PROBLEMS
> <[protected]@boutiquein
> tl.com>
>
>
>
>
>
>
>
>
> Hello,
> I have pruchased this pc dec2009, so how its possible, I will Provide you
> invoice copy tomorrow morning pls. wait till time.
>
> Regards
> Shyam Dutt
> Plot No. 553, Sector-37,
> Pace Citi-II, Gurgaon (Haryana)
> Pin Code: 122001
> Tel#:[protected] & [protected]
> ----- Original Message -----
> From: Lenovo Consumer
> To: Shyam Dutt
> Sent: Friday, October 22, 2010 10:32 AM
> Subject: Re: DESK TOP PROBLEMS
>
>
> Dear Customer.
> Thank you for mailing Lenovo Support Centre.
>
> The below mention machine details is showing out of warranty in our
> database. We request you to provide us the invoice copy to take this
> forward. Once we receive the Invoice copy, we would process the call once
> our concerned team approves
>
> Thank you for the cooperation
>
>
> Thanks and regards
> Sriranga
> Lenovo Consumer Tech support
>[protected]
>
>
>
>
>
> "Shyam Dutt"
> <[protected]@boutiqueintl.com>
>
> To
> 21/10/2010 11:00 Lenovo
> Consumer/India/Contr/[protected]@IB
> MIN
> Please respond to cc
> "Shyam Dutt"
> <[protected]@boutiqueintl.com> Subject
> Re: DESK TOP PROBLEMS
>
>
>
>
>
>
>
>
>
>
>
>
> Hi
> Pls. note below detail as required by you, request you pls. revert
> urgently
> & provide me complaint no..
>
>
> Regards
> Shyam Dutt
> Plot No. 553, Sector-37,
> Pace Citi-II, Gurgaon (Haryana)
> Pin Code: 122001
> Tel#:[protected] & [protected]
> ----- Original Message -----
> From: "Lenovo Consumer" <[protected]@in.ibm.com>
> To: "Shyam Dutt" <[protected]@boutiqueintl.com>
> Sent: Thursday, October 21, 2010 10:48 AM
> Subject: RE: DESK TOP PROBLEMS
>
>
> > Dear Customer,
> > Thank you for contacting Lenovo Support Centre.
> >
> > Requesting you to update the below details, to process this call,
> >
> > Description | Details
> >
>[protected][protected]+[protected][protected]---
> > User Name | SHYAM DUTT
> >
>[protected][protected]+[protected][protected]---
> > Company Name | N.A.
> >
>[protected][protected]+[protected][protected]---
> > Customer Complete Postal HOUSE NO. 1441, PARWATYA COLONY, PART-II,
> NEAR BAAL BHARATI SCHOOL,
> FARIDABAD
> PIN: 121005
>
> > Address |
> >
>[protected][protected]+[protected][protected]---
> > Customer Phone number | [protected]
> >
>[protected][protected]+[protected][protected]---
> > Email ID | [protected]@boutiqueintl.com
> >
>[protected][protected]+[protected][protected]---
> > Type & Model | lenovo c-3 series desk top
> >
>[protected][protected]+[protected][protected]---
> > Serial number | ES05130527
> >
>[protected][protected]+[protected][protected]---
> > Monitor type/SL# (if it is|
> > a monitor pbm) |
> >
>[protected][protected]+[protected][protected]---
> > Problem Details | usb port & mouse are not
> > working
> >
>[protected][protected]+[protected][protected]---
> > Service Providers Name | lenovo customer care
> > faridabad
> >
>[protected][protected]+[protected][protected]---
> > Remarks if any |
> >
> >
> >
> >
> >
> > For any assistance, please feel free to call Lenovo Support Centre at
> 1800
> > 300 29929
> >
> >
> >
> > Thanks and regards
> > Ravish Kumar
> > Lenovo Consumer Tech support
> >[protected]
> >
> >
> >
> >
> >
> >
> > "Shyam Dutt"
> > <[protected]@boutiquein
> > tl.com>
> To
> > Lenovo
> > 20/10/2010 17:37 Consumer/India/Contr/[protected]@IBMIN
> >
> cc
> > Kavitha
> > Please respond to Manjunath/India/Contr/[protected]@IBMIN
> > "Shyam Dutt"
> Subject
> > <[protected]@boutiquein RE: DESK TOP PROBLEMS
> > tl.com>
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > Hi,
> > As discussed thru customer care# to MR. Sai chakrwarti, request you pls.
> > log my complaint, regarding lenovo PC Desk top Problems under SL NO.
> > ES05130527 & Model no. R39X29716011.
> > This pc Twice USB PORT & MOUSE is NOT WORKING, Pls. checked thru your
> > representatives, my residence address are mention below:
> >
> >
> > Regards
> > Shyam Dutt
> > HOUSE NO. 1441, PARWATYA COLONY, PART-II,
> > NEAR BAAL BHARATI SCHOOL,
> > FARIDABAD
> > PIN: 121005
> > Tel#: [protected]
> >
> >
> >
>
>
>
>
>




[protected][protected][protected][protected]

Dear Sir/Madam,

I am Arunjunai Raja Shankar, a Lenovo Y550 user ( S/N : CBQ0360627 ). I am a student studying in IIT kharagpur.

I recently had problems with my battery and when I checked with the service centre nearby which is in Kolkata, 150 kms away, they told me that I should change it. So I paid them money and received a battery on 28/2/2011. When I installed the battery in my machine, it was not compatible and the power light goes blinking between red and white, and the battery status said power plugged in but not charging. So I told the same to the service center and they asked to bring it back. Till now, I have wasted three days in traveling to and fro in these three months and wasted my money, and believe me it is not easy to get ticket to travel there.

Its been three months now and still I've not received my battery in working condition, I am fed up with this.... Every time I go there, they used to they replaced the battery and its a new one. When I check the serial number, its the same... I dunno why are they lying to me... What should I do. ???

Now the battery is with them, Digital Care center, Sarat Bose road, Kolkata. I had enough, they should escalate this problem or at least refund my money.

Mail exchanges with Lenovo Laptop whose LCD cracked after four days of purchase. Request please help. Rgds... Rakesh [protected]

>>
To :- [protected]@ultrajpr.com; [protected]@in.ibm.com; [protected]@lenovowarranty.co.in; [protected]@in.ibm.com
Cc:- [protected]@lenovowarranty.co.in; [protected]@jumbo.com; [protected]@yahoo.com; [protected]@in.ibm.com

Good to learn that the case is logged and “closed as well” and no one from Lenove even contacted me, forget inspecting the laptop, and it has been declared that the laptop is not coverd under warranty and is physically damaged..

Great policy and customer service.


Rgds


Rakesh Mohan
Team Rajasthan
“Strikes Again”

[protected]

From: ext SUPPORT [mailto:[protected]@ultrajpr.com]
Sent: Tuesday, May 31, 2011 10:02 AM
To: Tahilianey Rakesh (Nokia-M/Jaipur); [protected]@in.ibm.com
Cc: [protected]@lenovowarranty.co.in; [protected]@jumbo.com; [protected]@yahoo.com
Subject: RE: SPAM-LOW: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]

Dear Mr. Rakesh Mohan,

Your Lenovo laptop LCD is not covered in warranty its physical Damage…… chargeable call

Thanks & Regards,

Ultra support Team Jaipur

From: rakesh.[protected]@nokia.com [mailto:rakesh.[protected]@nokia.com]
Sent: Monday, May 30, 2011 9:00 PM
To: [protected]@in.ibm.com
Cc: [protected]@lenovowarranty.co.in; [protected]@ultrajpr.com; [protected]@jumbo.com; [protected]@yahoo.com
Subject: SPAM-LOW: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]



Days are passing and there is no revert.,

Silence is no Solution !!

Rgds


Rakesh Mohan
Team Rajasthan
“Strikes Again”

[protected]

From: Tahilianey Rakesh (Nokia-M/Jaipur)
Sent: Friday, May 27, 2011 3:14 PM
To: 'ext Lenovo Consumer'
Cc: [protected]@lenovowarranty.co.in; [protected]@ultrajpr.com
Subject: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]


Appreciate the revert.,

I Am contacted by the service centre, today morning. Request please review and get this closed.

Believe me the laptop LCD is not damaged physically and needs to attended ASAP, it is already 12 days that it is damaged and I had bought it just 15 days back and have beed following for more that 10 days now..



Rgds


Rakesh Mohan
Team Rajasthan
“Strikes Again”

[protected]

From: Kumar Ravish [mailto:[protected]@in.ibm.com] On Behalf Of ext Lenovo Consumer
Sent: Friday, May 27, 2011 10:40 AM
To: Tahilianey Rakesh (Nokia-M/Jaipur)
Cc: [protected]@lenovowarranty.co.in; Lenovo Consumer; [protected]@ultrajpr.com
Subject: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]


Dear Customer ,

Sorry for the unconvinced :

We have re-logged the case :

Case :[protected]. {On-Site}

our technical support personnel / Authorized service provider will be contacting you soon. ,

Thanks and Regards
Nanda..
Lenovo Consumer Tech support
(Toll free no[protected] |[protected]@in.ibm.com)

<rakesh.[protected]@nokia.com>
05/26/2011 08:02 PM To Lenovo Consumer/India/Contr/[protected]@IBMIN, <[protected]@lenovowarranty.co.in>

cc <[protected]@ultrajpr.com>

Subject RE: In 4 days Laptop LCD Cracked ! [protected]








This is just delaying the process., can someone please take this on priority and close..

The laptop has a defect and that needs to be rectified and I cannot just keep on following and following.


Rgds


Rakesh Mohan
Team Rajasthan
"Strikes Again"

[protected]

-----Original Message-----
From: Kumar Ravish [mailto:[protected]@in.ibm.com] On Behalf Of ext Lenovo Consumer
Sent: Thursday, May 26, 2011 1:07 PM
To: [protected]@ultrajpr.com
Cc: Tahilianey Rakesh (Nokia-M/Jaipur); [protected]@lenovowarranty.co.in
Subject: RE: In 4 days Laptop LCD Cracked ! [protected]

Dear Service Provide ,

Please Updated why the case is cancel :

Case : [protected]


Thanks and Regards
Nanda..
Lenovo Consumer Tech support
(Toll free no[protected] |[protected]@in.ibm.com)








<rakesh.tahiliane
[protected]@nokia.com>
To
25/05/2011 08:25 Lenovo
Consumer/India/Contr/[protected]@IBMIN,
Kumar Ravish/India/Contr/[protected]@IBMIN
cc
<[protected]@lenovowarranty.co.in>
Subject
RE: In 4 days Laptop LCD Cracked !
[protected]












What is the update on this please.



Rgds


Rakesh Mohan
RSM Rajasthan
[protected]


-----Original Message-----
From: Kumar Ravish [mailto:[protected]@in.ibm.com] On Behalf Of ext Lenovo Consumer
Sent: Tuesday, May 24, 2011 4:47 PM
To: Tahilianey Rakesh (Nokia-M/Jaipur)
Cc: Aurbindo Bhat
Subject: RE: In 4 days Laptop LCD Cracked ! [protected]



Dear Customer ,

A case is already logged on 19.05.2011 for system hanging issue for carry in support.



Case # ; [protected]

Laptop serial number ; CB06764001



Service report ;
Ultra Integrated Technology Services Pvt. Ltd.,
D-65 Satya Vihar Colony, Lal Kothi Scheme, (Jain ENT hospital) Near Vidhan Sabh Road, Jaipur-302015, Ph ;[protected];31,32,33,34,35,36,37,


Thanks and Regards
Sriranga
Lenovo Consumer Tech support
(Toll free no[protected] |[protected]@in.ibm.com)








"Aurbindo Bhat"
<[protected]@len
ovowarranty.co.in To
> Lenovo
Consumer/India/Contr/[protected]@IBMIN
24/05/2011 14:09 cc
<rakesh.[protected]@nokia.com>
Subject
RE: In 4 days Laptop LCD Cracked !










Hi Team,

Please look into this case.

Yours Sincerely,
Aurbindo Bhat
Lenovo care India
(Toll free no[protected] | [protected]@lenovowarranty.co.in)


DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.

From: rakesh.[protected]@nokia.com [mailto:rakesh.[protected]@nokia.com]
Sent: Tuesday, May 24, 2011 1:41 PM
To: [protected]@lenovowarranty.co.in
Cc: [protected]@in.ibm.com
Subject: In 4 days Laptop LCD Cracked !




I Have been a user of Lenove products for past many years and would like to say that I was a very happy and satisfied customer and that is why when I decided to buy a laptop for my Wife, I chose this brand again.

On 13 May 2011 I had purchased a Lenovo laptop from your lead outlet M/s Jumbo Electronics, Gurgaon, India with the following details :-

G-560
Model Number 20042
MO CB01031440
Invoice Number 4112 Dated
Serial number CB06764001

On the 17th of May the laptop LCD cracked, It was on and not being used by her at that time, she was connected to the net thru bluetooth and for 10 minutes had gone to the kitchen and whe she returned the LCD was cracked.
She was all alone at home and no one was around the laptop to manhandle.

I was travelling and came back on 20th and we took the laptop to the IBM service centre at Lalkothi Jaipur ( Raj), the engineers and the team headed by Mr.Rajeev were very good in attending us and asked for some time stating that this would come under physical damage and they would need approval.

Yesterday evening I have received a call (appreciate the prompt services) from the service centre that the laptop cannot be covered under warranty because as per warranty policy it is called physical damage.

We have been using IBM laptops in the past and my wife was all alone at the house and I am very sure that the laptop has not got damaged physically and certainly had some maufacturing defect. Some one may like reinspect it.

Can some thing be done on this ?



Rgds


Rakesh Mohan
RSM Rajasthan
[protected]

I would like to inform you that I purchased an a Lenovo laptop in Nov 2009 from South city , gurgaon. Primarily it was having 1 year warranty period which was provided by company itself. After the warranty period was yet to going over, I received a call from Aforeserve. Com Limited from NOIDA office in November "2010" and they informed me that they will extend my Laptop service warranty for 2 years if I pay Rs. 6500 to them then I could get free service from service centre along with some other benefits which is valid across India for 2 years. They said that they will send a collection agent to my place and will collect the money. Next day i gave the cheque of rs 6500 in favour of aforeserve to your representative at my home in gurgaon.
The representative told me that I will receive a call and a confirmation kit from the company through the email and also will get hard copy of all the documents via mail. But till now I did not get any email or call and also My service warranty did not extend for 2 years till now.

In between i was in japan , i gave a call to them from there also and they assured me that it will be updated , when i returned back i saw that my laptop is not working and my brother told me that the customer care is saying that there is no extended warranty on this laptop. Parellely i have mailed the same toconsumer court also with all money transaction details.

Please help me out , so that this issue doesnt stretch more.

Regards
Ashish
[protected]

Regards
Ashish
[protected]

i have got lenovo s wind series model just two months back and its already creating hardware problems....lenovo is horrible company...it shud be shut down...please help me out

Dear Sir/Mam,


As i am to inform you that i as the consumer of lenovo laptop/notes book Model No:Y330,Item Code-226927Q,as i have purchased the laptop on 25/1/2010 where i am facing a major problem in my system where i have already written the same to the company but till no any action has been taken by the Lenovo Company regarding to my problems this is not a first time where iam facing the problem by the company but i have already written to the the company to get repared my system& also to get extended the warranty of my system but not a single initiative by the organization,they are trying to cheat me.
So, i request you to short out my problem where the company is trying to cheat me.




Thank's& Regard's
Paritosh Jaiswal
cell:-[protected],[protected]


********************************************************************************...⇄

Conversation between company{Mail By Me/Dated on: Fri, 22 Apr 2011 18:06:49 IST}





Dear Sir,

This is to inform you that i piyush jaiswal customer of lenovo laptop{Note Book},Model No:Y330,Item Code-226927Q,as i have purchased the laptop on 25/1/2010 where i am facing a problem in which C.D. driver is not working,due to which i am facing major problems to do my office work.Here i want to extend warranty of my system due to which i can get it repaired from your service centre.
So, therefor i have request you to help me out to extend my warranty& obilige.




Thank's & Regard's

Respected sir,
i..sunil kumar ,i m useing lenovo G 550, serial no..CBQ2026883..
from last one year..but during 2 monthhs i m faceing problem regarding battrery..
it will be exusted(dead)in 15 TO 20 MIN..
so i was registerd a complaint regarding battery to ur customer service[protected]
they will provided me one case id...([protected])
after this...i will go to the your customer service center
(CADDONS SERIVCES CENTER,banashankari,bangalore)
that guys(customer care people) wiill be provide me NEW BATTERY..but it will not
working more than 20 min...
i thought they will...provided me duplicate/dumy battery...
so please take action appropraite action against your service center..
at last..end of the day..when i calling to your customer care service
[protected] they will not ready to registerd my complaint,,after 30 min..conversation..
they wiill ready to registered my complaint..
my new case id ...([protected])
so please take ..appropraiate action against whole system...(LENOVO)

THANKING YOU...
sunil kumar
mob-[protected]

I have bought Lenovo S10-3c mini laptop from M/s Unique info ways on February 22,2011.Within 1 month o[censored]sage i noticed a hairline crack in the plastic border along with the screen on left side top corner And slowly with the usage that crack potion became prominent and one day the piece came off .I went to the dealer from where i had purchased the system .the salesman there guided me to the service center there in Nehru Place .That Guy told me to talk to CC and register my complaint over phone which i did and after that i have sent the pics of laptop as was told by the cc executive over phone and got the reply via mail that the damage was physical and is not under warranty.But the damaged Body is not the result of any mishandling which i had even shown to the person available at the service center.As per my findings the plastic used in the body was of very poor quality that is why the plastic got crack itself with regular usage whats the use of purchasing this companies product if this is their policy to sell products without providing proper customer support.Please suggest

Dear sir,

I am facing problem with lenovo service, i just try to explain my
problem and want permanent solution.

I had complaint in lenovo customer care for my laptop's hing(Open close
problem in flap of laptop), they log the complaint and assigned me a
complaint number([protected] Dated 28.feb.2011).
After that i received a call of Mr Arun from Service center of lenovo,
Comnet vision, janak puri. he told me that in ur Laptop model hinges
are not covered.
After that i informed him that my hinges have already changed in
warranty period, but he did not agree.(that time my hinges are ok and
its too hard to move)
but he did not agree to change it, after a week my left side hing has
broken.

After that i called to Lenovo customer care[protected] and informed
the same they said that we are not covering the physical damage.

There are several things to be consider -

1. first they are claiming that hings are not covered

2. after broken they said that physical damage not covers in warranty.

3. hinges are the internal part of laptop, how it goes in physical
damage, it will go in manufacturing defect.

4.If Hinges are not covered in warranty how can they changed my hings
in past.

5. One of lenovo representative said that, one year back lenovo service
was provided by RT Outsourcing and they had changed ur hinges but now
IBM is providing the service and we are not covering the hinges in
warranty.

6. when i had purchased the warranty extension package for another two
years they committed me that except battery all part will be covered.

7. I Called several times at Lenovo Customer care and Lenovo Technical
support but i did not get any positive response, they only give me a
new number or told me to write a mail.

8. i want any senior person of lenovo to have a talk me and clarify all
my problems and please change my DVD ROM and Hinges as soon as
possible.

For Ur Reference -

My Lenovo Laptop S/N- EB 07605434
Ref No. - [protected] Dated 28.feb.11



Thanks and Regards,



Rahul Jaiswal
Asst. Manager Customer Service
neurology Product Devision
Hospimedica International Ltd.
[protected]

Dear sirs,

I regreat to inform that the I have purchased the LENOVO H320=[protected] DESKTOP COMPUTER Inter Core i3 -550 Processor @3.2 Ghz./4 m L2 Cache Memory/2 GB DDR3 RAM/500 SATA Hard Disk/Double Layer DVD Writer/Multimedia Card Reader/20.6' Wide LCD Monitor/Keyboard/Optical Mouse/DOS

Systerm Sr. No. ESO6861011 LCD Sr.NO.. 4426HB10M03604A1451870.

INVOICE NO; 715-R/02-2011
PURCHASE DATE ; 08/02/2011
Deaaler Name ; MEDIA CORPORATION
FF-105, 'A' WING, Trident Complex,
Opp; Sardar Bag, Race Cource
VADODARA, Tele . NO.[protected]

I have not satisfied from Dealar Services and because the Dealar rudely attitude and no properly give answer and solve the problem. Please my problem solve immediately.

MY CONTECT NAME ; JAY KUMAR
MY CONTECT NO; [protected]
E mail Id; [protected]@yahoo.co.in

with regards

I am pradeep C studying B.E., final year.Yesterday (4.4.2011) i left my laptop in my room at karumathampatti where i am staying.My friend was sleeping from 3.30pm on that day.I went to bakery for refreshment at 3.45.At that time i forget to lock my room.I just closed the doors only.When i returned to my room,the door was opened..Suddenly i went to see my laptop.I found that it was stolen.I asked my friends but i cannot able to find the laptop...

model lenovo z560
serial no CBQ3024332

a black spot on the screen ,i went to lenovo sevice center with my laptop,they says its physical damage,but iam very sure this is not a physical damage..because after shutdown my laptop no damage shown on the screen..


the lenovo service is very poor as compare to other companys....

I am facing lots of problem regarding laptop.My laptop hard disk has been replaced two times within 6 months of warranty period.Laptop is still in warranty .Company is not ready to give replacement.They not providing proper service .If such things are happening in warranty period then after the the warranty gets over it would create lots of problem.Please try for system replacement.LAPTOP is still in warranty.It is a defective piece.Laptop serial no CBQ1778360

Please get the solution as fast as possible.

MY ADDRESS
001,harshal society,
rawalpada shiv vallabh cross road,
Dahisar{E}
Mumbai 400068

THANK YOU

SIR,
This is SARVESH.P,sir I have purchased lenovo ideapad z560 on jan 1st 2011
At that time there is an offer for this ideapad i.e,10 mega pixel camera is free
for this ideapad.we have already registered before the deadline of registration
but up to now we did'nt get the camera.we have given total details ,but we did'nt
get yet now,if you want any details please mail to me.my email id is[protected]
"chowdary.[protected]@gmail.com".please send me mail at what stage it is posted to
get it.......please send me details...........

yours sincerely,
sarvesh..

Dear Sir,

This is Harmeet Singh Pruthi,I have a problem with my laptop. When I was switching it on, the screen was showing a message "BOOT MGR is missing", and recovery key is also not working.
I have given my laptop to the nearest Service Center,i.e., HITECH Informatics, 301, 2nd floor, Oxford House, Rustom Pang main road, behind Manipal Hospital, Airport Road Bangalore.
They said that they will informed me about my laptop after 4-5 days. They are charging me Rs.1500 even though my laptop is under warranty. I want to know that why they are asking for such an amount? I am seriously concern about the quality of service, which I came across in last few days.
Please look to the complaint seriously. Awaiting for a reply from your side.

Regards
Harmeet Singh Pruthi

I have purchase lenovo laptop on dt[protected] in AZTECH INFO SYSTEMS at D/16 ground floor koelnagar.laptop model no-20042,sl.no-CBQ2373227,BATTERY MODEL NO-PA-1650-56LC,LENOVO P/N[protected],SL.NO-11S36001651ZZ20001734A.i have complian twice in a day but no response.retailor says battery is ok but no replacement is required.so kindly my consider the matter to change my battery within the warranty period.my contact no-[protected],my email address is [protected]@gmail.com.