Lenovo Complaints & Reviews

Lenovo India has announced a new program called "Lenovo Comes Home", to connect deeper with customers and provide them the convenience of service at their doorsteps i.e., onsite services and support.Customers buying from a range of Lenovo and IdeaPad Series of consumer and SMB notebooks between 11th June to 11th July 2010 can enjoy the benefits of the ‘Lenovo Comes Home’ offer, which upgrades their notebooks to a one-year onsite warranty for Rs. 199/- (plus service taxes).Rajesh Lakhani, Head, Services Support, Lenovo India, said, "In most cases, availing service is a huge challenge faced by consumers with laptops. Our ‘Lenovo Comes Home’ program aims to tackle this problem and ensure our customers enjoy best-in-class service at their convenience. This offer not only communicates Lenovo’s perennial focus to offer more value to our customers, but also Lenovo’s assurance of quality and reliability.""Our robust service and support network will ensure that our customers can enjoy complete peace of mind even as they enjoy their Lenovo product experience. This offer sets a new benchmark in the PC industry," added Lakhani.This program is valid for the entire range of the Lenovo IdeaPad range of notebooks, which includes the S, Y, Z, U, V series notebooks, Lenovo G and B series notebooks. To avail the benefits, customers need to register their notebooks under this program within 7 days of their purchase. If a customer faces any service related issues with his notebook, anytime during the warranty period, he would need to contact the Lenovo service and support call center for registering a complaint.The onsite warranty also entitles the customer for a visit from a service engineer on the next business day basis to attend to the issue onsite, at the convenience of the customer.Lenovo has more than 100 service centers spread across 86 locations in India, supported by a full-fledged call center that operates six days a week from 9 am to 9 pm IST.

Hi,

I have logged the call on 25 Jan 2013 stating that power adapter is not working but till today i.e. 4 Feb 2013 not received the same. While logging call they told me that they will deliver the same in 3 working days

Call to 25 times to call center [protected] after waiting on Q call got connected but call center representative talking just crap..

In 29 July 2012 i brought my laptop (Lenovo g560) in Staples, it got display problem in two days than they replaced it with same model new laptop. It also got speaker (right) problem. So, i went service center (Hi-tech informatics pvt ltd. in Bangalore) for assistance, they taken my compliant and told that we will call you back with in two days when we got speaker. But already one month had over i didn't got any call from that service center. My laptop S/N no. CB17135684.

Please take action towards this problem.

Desk top software and hardware are not fully functioning detail as below:
Model: H410
Sr No: E[protected]
Configuration: 57302697
CPU: PDCE67003.2

O/O ADGR&D AIR Doordarshan
14-B IP Estate New delhi 110002
Ph 23378715
Mob- [protected]

HI this is hariprasath from chennai.
I bought Lenovo- E430 laptop on 29-nov-2012 after one month later My DVD is not working and opened also.
Within one month problem comes in DVD moreover they(Lenovo Service) replaced the DVD RW on 09-jan-2013. But on that it was working fine , again same problem ocuured. DVD not getting detected and not opened.
Till now no responses from Service department.
I need to get new laptop what is the procedure for claiming for replacement of new laptop.

Mail Id: [protected]@gmail.com

I have complained for the third time for System fail so I am asking before repair an additional warranty for the Lenovo desktop computer but even MD of Lenovo is not replying to me nor an acknowledgemt received from their end. I suggest if anybody buying any Lenovo product please think twice as there are other products with better service and better quality. If you want proof please send mail to the following:-
Name: L.R.Gopal
Email: [protected]@gmail.com

Hi Sir/Madam,
I brought a new Lenovo laptop on Nov 2012, not even two months old.
After using couple of days, I found that the laptop having heating problem and getting shutdown.
I had given the laptop in Lenovo Authorized service center for servicing on 1st of December 2012.
They assured me that they will fix the problem and return to me within 2 weeks.
But when I called the servicing center on 17th of Dec 2012, they told me that, they have not yet received the part, and it will take 7th of Jan 2013 to deliver the same.
When called to the Lenovo servicing center today, they told me that the part still not received by the team.
When I called to the customer care, the people keep my call on hold and giving me wrong assurance and wrong phone number to contact the branch manager head.
It’s really irritating me, because the company playing with customer just for fun.
Sir/Madam, I request you please help me because I am really frustrated with the Lenovo service.
I am providing the details below for your information.
Lenovo Laptop details:
[protected]--------
Model No: B480
Serial No: WB07517724
Complain No/Case ID: [protected]
Service center details:
[protected]--------
Lenovo Authorized service center
Hitech informatics pvt. Ltd.
Flat no-101,1st floor, Suraj Manson Apts,
Opp. Lalbanglow Lane, 1st Right,
Ameerpet,Hyderabd-500016,
Ph :[protected]/116/119
Email: [protected]@hitechinformatics.com
Also I would like to provide the email details of the persons who gave me wrong information always:
[protected]@hitechinformatics.com
[protected]@ibmesp.com
[protected]@in.ibm.com
Please help me and let if know you need any other information.
My details are below:
Name: Biswaranjan Sahoo
Email Id: brs.[protected]@gmail.com
Mob No: [protected] / [protected]
Location: Gochibowli,Hyderabad
Hope I will get the right decision from you people.
Thanks
--Biswa

Hi ,
I have purchased lenovo ideapad last oct.
It included the extended warranty offer as a festive offer.
The offer has Default 1 year warranty extented to 3 years.
I had submitted all the required documents as per process requirement.
I also had received the confirmation mail from levono about successful extension.
(Please refer the mail below)
It mentioned about sending the actual...

I have purchased my lenovo laptop on last september. But recently it start showing my preinstalled softwares windows 7 professional is showing not genuine. It also slowing down the system. I want to service the system

I Bought a Netbook Lenovo S-10-2 from Lenovo. After about one year when its warranty was about to finish , i received a call from lenovo (aforeserve) suggesting me to extend the warranty for 2 more years. It was as onsite warranty. I took this warranty extension. Now after one and half years when my laptop is malfunctioning - the lenovo engineers are not willing to provide an onsite service as they claim that this is a battery malfunction ans battery is not covered in the extended warranty. I even agreed to pay for a new battery still they are not willing to service and not even replying to my mails hence the complaint

1) I agree that the battery is not covered in extended warranty. But if i am willing to pay for the spare if so required - they should change my battery onsite

2) what if the fault remains after changing the battery - would the company assure me that they would refund me the cost of battery i procured unnecessarily

3) failure to provide me a spare battery - i have been trying to procure a spare battery for more than a week - but in vain. Its lenovo's responsibilty to provide me a spare battery. when i asked where i could get a spare battery - the reply i got was try it anywhere in the market.

DEAR SIR,


last year i had purchased lenovo G570 laptop now its fitting properly while closing, i showed to nearby showroom of lenovo,(they need to change the basement panel as it got damaged the screw fitting socket). they suggested me to register a complaint lock, then they will assist you, but no reply from since i regastered, now 5 days over after locking complaint, warranty period is going expire on 9th dec 2012,my mob [protected], kindly do as needed soon.

sir/madam,

i purchased lenovo laptop B560 SL-WB05408972 on 16/07/12 at VISHAL PERIPHARALS HYDERABAD.I faced many problems with the laptop since i purchased it and the service is not good and im totally not satisfied with the service and product.

First problem i faced is booting problem..the laptop doesnt shutdown properly and i have to forcley shutdown it by pressing the power button.i regestered the complaint and the service center (HITECH INFORMATICS pvt.ltd HYDERABAD) replaced hard disk on 08/10/12 telling me that its a hard disk problem and the case id for this is [protected] which took nearly 10 days.

The second problem i faced is much more worse than the first.the system gets hang and the mouse doesnt move ,then which i have to forcely shutdown the system and restart it .again i registered the complaint and the case id is [protected] and this time i was told that it is a mother board problem and the service center replaced the mother board on 8/11/12.after this i faced a new problem.this time iam facing lan port problem.the lan port is not working and i cannot access to the internet.and the touch pad scrolling is also not working .

and now they are saying that it is a processor problem and my laptop is still with the service center.can u suggest me a solution to my problem.


thank you,

CH.SUDHEER ([protected])

TRACKPAD NOT WORKING AND SYSTEM ALSO NOT WORKING WELL KINDLY RESOLVE MY PROBLEM.
LENOVO MAKE
MODEL NO: G570
SERIAL NO: C[protected]

This is Rahul Kumar from Jamshedpur. I purchase a laptop of lenovo Model Z[protected] S.NO:WB02711265 on 19.05.2012 from ORIGIN INFOMEDIA PVT LTD HOLDING NO.1 68, PENNAR ROAD SAKCHI JAMSHEDPUR worth Rs;-43300/- and after few days laptop is showing "WINDOWS IS NOT GENIUNE". After that when i told to the shop owner about this complaint he told me to buy new WINDOWS OS CD Worth Rs.10000/- When i investigate with other dealers about this laptop every buddy told me u have to get OS CD with that system. But that shop owner is not giving me. Please help me and do the needful.
Regards
RAHUL KUMAR
[protected]

sir
i am booking Lenovo laptop G580 Price 34500 Paid your flip kart.com Order ID:OD[protected] Invoice No:DEL[protected] Order Date:[protected]
But i am not received your(e-Gift Voucher 600) Pals Return My Shipping Address prakash reddy.y c/oG.MALLIKARJUN REDDY NORTON CHEMICAL PLOT NO:D-28,PHASE-5,IDA JEEDIMETLA,HYDERABAD-500055 J E T L.

Dear Sir/ Madam,

i my self Ramjeet purchased Lenovo lap top B-460, Sr No WB00904822 @ Rs 28800.00, From my nearest Local Market M/S manglam Computers, Dhar , M.P on dated 12.05.2011. Now after one year i face no display problem. i approach to the shop where i have purchase regarding this problem and they suggest me to talk lenovo customer care. i talked many time to customer care regarding this but they do not give any satisfactory answer. Also they told me the product mother board is faulty and you repair it on your behalf from any lenovo service center. also they added Lenovo B-460 Model is not good this type problem be general one.

i want to free replacement of mother board or free replacement of product as the product is handled very care fully and fails within 12 months.

from your forum i want justice. Pls Help.

Regards

Ramjeet

[protected], [protected]
pithampur, dhar , M.P

I AM A BCA STUDENT,STUDYING FROM DSMS AND I HAD GOT A LAPTOP FROM THE INSTITUTION,,,THE LAPTOP IS NOT STARTING UP AND SO I HAVE GIVEN THE LAPTOP IN AN AUTHORIZED DEALER OF LENOVO LAPTOP ,,NAME TECH INTERNATIONAL,,,BUT THEY ARE CHARGING RS 300 FOR TRANSPORTATION COST,,MY LAPTOP IS UNDER WARRANTY PERIOD,,BUT THEY ARE STILL ASKING FOR MONEY,,
M/S TECH INTERNATIONAL, ,
DURGAPUR
,HIS EMAIL ADRESS... Amitava Banerjee<[protected]@dataone.in>,,AND HIS PH NO.... [protected]
I SHALL BE HIGHLY THANKFUL IF YOU KINDLY SOLVE MY PROBLEM,,HE IS AN AUTHORIZED DEALER,

THANKING YOU
BIJOY BOSE
EMAIL ID :bijoy.[protected]@gmail.com
PH..[protected],[protected]

I had purchased a Lenovo laptop from Croma on 6th Nov 2011 with 1 year warranty from Lenovo and 2 years extended warranty provided by Croma
Twice there were issues with charging the laptop due to misallignment of the laptop charger port. It was attended with some promptness
Since yesterday 5th Oct 2012 the laptop simply refuses to start so I contacted customer care.
The lenovo customer care executive refused to log a call and even the on line Chat method refused to log a call stating that their database does not contain the information and it shows that warranty has expired.
I have sent them the waranty scanned copy and have to unnecessarily wait for 4 days even to register a call.
They could have taken the call or responded quickly.

Their purpose may be to purposefully not provide the warranty support even though they had committed it.

Jerry Thomas
[protected]@live.com

I purchased lenovo laptop model g570 on 8th august 2012 , serial # CB16472286 and i got issue of sound card not working,they replaced the card after 2 weeks which is worst thing i believe.that could not resolve the issue.they demanded to replace motherboard,so did that.then that motherboard worked for barely 2 weeks and it did not start one fine day morning.i lodged complaint and they sd shamelessly that it will take 1 week for tech to come at home which was from santacruz service centre.tech called and asked me , i sd motherboard is nt working,he sd that will take 2-3 days as we get from bangalore..still have not recvd call or anything.in middle i had sent email to customer care and managing director of lenovo , but they did not reply too..I am really frustated at this service which was nt accepted.they dont call customers and they install repaired parts which are always faulty.I just want to get my mony back nothing else.

Dear Team,
Please call log for bellow Location.& do the needful as soon as possible.

Make : IBM/Lenovo

Type : 2931

Model: A23

Serial No.: LRGP194

Problem : Screen Proble.(Vertical wave on screen.)


User Name: Mr.Atul Trivedi.(Branch Head Iffco-Tikio Pune)

Contact No : [protected]

Office Address : Iffco-Tokio Genral Insurance Companey Ltd.
303, 3rd floor,Steller Enclave,
Above McDonald fast food,Aundh Pune-41007
Phone[protected]

Ref. No : [protected]


Thanks & Regards,

Pratap Gaikwad
CMS Engineer.
Iffco - Tokio General Insurance,
Pune Commercial & Pune Retail Branch.
M. [protected]
E- Mail - [protected]@iffcotokio.co.in