Lenovo Complaints & Reviews

DEAR SIR,


last year i had purchased lenovo G570 laptop now its fitting properly while closing, i showed to nearby showroom of lenovo,(they need to change the basement panel as it got damaged the screw fitting socket). they suggested me to register a complaint lock, then they will assist you, but no reply from since i regastered, now 5 days over after locking complaint, warranty period is going expire on 9th dec 2012,my mob [protected], kindly do as needed soon.

sir/madam,

i purchased lenovo laptop B560 SL-WB05408972 on 16/07/12 at VISHAL PERIPHARALS HYDERABAD.I faced many problems with the laptop since i purchased it and the service is not good and im totally not satisfied with the service and product.

First problem i faced is booting problem..the laptop doesnt shutdown properly and i have to forcley shutdown it by pressing the power button.i regestered the complaint and the service center (HITECH INFORMATICS pvt.ltd HYDERABAD) replaced hard disk on 08/10/12 telling me that its a hard disk problem and the case id for this is [protected] which took nearly 10 days.

The second problem i faced is much more worse than the first.the system gets hang and the mouse doesnt move ,then which i have to forcely shutdown the system and restart it .again i registered the complaint and the case id is [protected] and this time i was told that it is a mother board problem and the service center replaced the mother board on 8/11/12.after this i faced a new problem.this time iam facing lan port problem.the lan port is not working and i cannot access to the internet.and the touch pad scrolling is also not working .

and now they are saying that it is a processor problem and my laptop is still with the service center.can u suggest me a solution to my problem.


thank you,

CH.SUDHEER ([protected])

TRACKPAD NOT WORKING AND SYSTEM ALSO NOT WORKING WELL KINDLY RESOLVE MY PROBLEM.
LENOVO MAKE
MODEL NO: G570
SERIAL NO: C[protected]

This is Rahul Kumar from Jamshedpur. I purchase a laptop of lenovo Model Z[protected] S.NO:WB02711265 on 19.05.2012 from ORIGIN INFOMEDIA PVT LTD HOLDING NO.1 68, PENNAR ROAD SAKCHI JAMSHEDPUR worth Rs;-43300/- and after few days laptop is showing "WINDOWS IS NOT GENIUNE". After that when i told to the shop owner about this complaint he told me to buy new WINDOWS OS CD Worth Rs.10000/- When i investigate with other dealers about this laptop every buddy told me u have to get OS CD with that system. But that shop owner is not giving me. Please help me and do the needful.
Regards
RAHUL KUMAR
[protected]

sir
i am booking Lenovo laptop G580 Price 34500 Paid your flip kart.com Order ID:OD[protected] Invoice No:DEL[protected] Order Date:[protected]
But i am not received your(e-Gift Voucher 600) Pals Return My Shipping Address prakash reddy.y c/oG.MALLIKARJUN REDDY NORTON CHEMICAL PLOT NO:D-28,PHASE-5,IDA JEEDIMETLA,HYDERABAD-500055 J E T L.

Dear Sir/ Madam,

i my self Ramjeet purchased Lenovo lap top B-460, Sr No WB00904822 @ Rs 28800.00, From my nearest Local Market M/S manglam Computers, Dhar , M.P on dated 12.05.2011. Now after one year i face no display problem. i approach to the shop where i have purchase regarding this problem and they suggest me to talk lenovo customer care. i talked many time to customer care regarding this but they do not give any satisfactory answer. Also they told me the product mother board is faulty and you repair it on your behalf from any lenovo service center. also they added Lenovo B-460 Model is not good this type problem be general one.

i want to free replacement of mother board or free replacement of product as the product is handled very care fully and fails within 12 months.

from your forum i want justice. Pls Help.

Regards

Ramjeet

[protected], [protected]
pithampur, dhar , M.P

I AM A BCA STUDENT,STUDYING FROM DSMS AND I HAD GOT A LAPTOP FROM THE INSTITUTION,,,THE LAPTOP IS NOT STARTING UP AND SO I HAVE GIVEN THE LAPTOP IN AN AUTHORIZED DEALER OF LENOVO LAPTOP ,,NAME TECH INTERNATIONAL,,,BUT THEY ARE CHARGING RS 300 FOR TRANSPORTATION COST,,MY LAPTOP IS UNDER WARRANTY PERIOD,,BUT THEY ARE STILL ASKING FOR MONEY,,
M/S TECH INTERNATIONAL, ,
DURGAPUR
,HIS EMAIL ADRESS... Amitava Banerjee<[protected]@dataone.in>,,AND HIS PH NO.... [protected]
I SHALL BE HIGHLY THANKFUL IF YOU KINDLY SOLVE MY PROBLEM,,HE IS AN AUTHORIZED DEALER,

THANKING YOU
BIJOY BOSE
EMAIL ID :bijoy.[protected]@gmail.com
PH..[protected],[protected]

I had purchased a Lenovo laptop from Croma on 6th Nov 2011 with 1 year warranty from Lenovo and 2 years extended warranty provided by Croma
Twice there were issues with charging the laptop due to misallignment of the laptop charger port. It was attended with some promptness
Since yesterday 5th Oct 2012 the laptop simply refuses to start so I contacted customer care.
The lenovo customer care executive refused to log a call and even the on line Chat method refused to log a call stating that their database does not contain the information and it shows that warranty has expired.
I have sent them the waranty scanned copy and have to unnecessarily wait for 4 days even to register a call.
They could have taken the call or responded quickly.

Their purpose may be to purposefully not provide the warranty support even though they had committed it.

Jerry Thomas
[protected]@live.com

I purchased lenovo laptop model g570 on 8th august 2012 , serial # CB16472286 and i got issue of sound card not working,they replaced the card after 2 weeks which is worst thing i believe.that could not resolve the issue.they demanded to replace motherboard,so did that.then that motherboard worked for barely 2 weeks and it did not start one fine day morning.i lodged complaint and they sd shamelessly that it will take 1 week for tech to come at home which was from santacruz service centre.tech called and asked me , i sd motherboard is nt working,he sd that will take 2-3 days as we get from bangalore..still have not recvd call or anything.in middle i had sent email to customer care and managing director of lenovo , but they did not reply too..I am really frustated at this service which was nt accepted.they dont call customers and they install repaired parts which are always faulty.I just want to get my mony back nothing else.

Dear Team,
Please call log for bellow Location.& do the needful as soon as possible.

Make : IBM/Lenovo

Type : 2931

Model: A23

Serial No.: LRGP194

Problem : Screen Proble.(Vertical wave on screen.)


User Name: Mr.Atul Trivedi.(Branch Head Iffco-Tikio Pune)

Contact No : [protected]

Office Address : Iffco-Tokio Genral Insurance Companey Ltd.
303, 3rd floor,Steller Enclave,
Above McDonald fast food,Aundh Pune-41007
Phone[protected]

Ref. No : [protected]


Thanks & Regards,

Pratap Gaikwad
CMS Engineer.
Iffco - Tokio General Insurance,
Pune Commercial & Pune Retail Branch.
M. [protected]
E- Mail - [protected]@iffcotokio.co.in

Dear Sirs,

I would like to bring your kind notice for the following facts, which may kindly be taken necessary steps in this regard.

1. I purchased Lenovo Laptop from Malakpet Show Room, Hyderabad on[protected] at Rs.33,900/- excluding other accessories costs.
2. Due to settings problem of the above article, I was awaited from 11 am to 6.20 pm. Then, they rectified the same and handedover to me.
3. The cost of the article is higher than other outlets [exp. MORE, Kothapet, Hyderabad for Rs.31,990/-
4. Eventhough the accessories kit is free at there. But, your show room charged extra for the same.
5. I made Free Service Agreement for one year Rs.1572/- at RESQ customer service, whereas i.e. free at other outlet.
6. The Customer Care Executive/s do not attend properly
7. Yesterday night i.e. on[protected] for USB connected Mouse problem and waited for 40 minutes.
8. Then, the USB internet devices of Vodafone created problem for not browsing the internet.
9. While I call the Customer Care Executive, doesn’t response.
10. Neither he explained properly before using the same to me nor he advised for proper high speed internet.
11. While I open the web pages, it takes a long time for opening of home page only and not browsing anything.
12. Which, I unable to browse/find the web sites

Hence, I request your immediate kind attention for rectifying the problem itself, or please cancel/change the above article.
You tell me Sir, for how many times I have to attend with various problems in relating to the above said product to show room. Is it the way of Customer Care Service !! for wasting of my time, distance & physical exercises

With regards,
Bishnu Prasad Patro
[protected]
Hayathnagar RTC Depot,
hyderabad-501505

Dear sir,

I taken new laptop lenovo G570(S/N CB[protected] from mumbai 24th Aug12 now im in chennai i found one speaker is not working . I call lenovo technical support team no. either it is wrong or busy
No. given by lenovo support team

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
chennai service centre
22435471
[protected]
All the above no. im getting some problem to connect either no. is not working or withdrawn.Even if i ask to lenovo support team how to connect technical team other way they are simply telling i dont know.
When i taken chennai lenovo service no. mention above from support team and it is not working i again call to lenovo sup team they are simply telling may be no. is change or may be working time only monday to friday but support team before given me the no. telling working hr is mon to sat.
After so much mail to lenovo team i got response from lenovo. they send lenovo service eng to my home but he found one speaker is not available out of two.
Pls can u solve my problem.i dont want this laptop. In new laptop this kind of problem is coming.

Laptop
Serial Number: CB16469475

Service request no [protected]

Pls solve my problem. I will be thankful to u.

Shoaib khan
[protected]

Dear sir,
i am purchased Lenovo Laptop Model no:-G470 before 5 months, Now before 3 days i am faced by display problem . So i want quick service, because i do not have my work. so i request for you plz. you solved my problem immediately.

sir i purchased lenovo desktop at your croma showroom at hadapsar , pune on date 19/03/2012 , Invoice No. SLF02A[protected] ,THE PROBLEM IS WHILE CONNECTING ANY INTERNET MODEM LIKE 3G TATA PHOTON , IDEA , MTS NO INTERNET SPEED GOT & NO INTERNET BROWSER OPEN . ALSO THEIR IS NO PROCEDURE GIVEN HOW TO FORMAT THIS TYPE OF DESKTOP SO KINDLY SOLVE MY PROBLEM AS EARLY AS POSSIBLE.

WE HAD PURCHASED LAPTOP FROM CHROMA,RMALL,GHATKOPAR(W) IN MARCH,2012.
HOWEVER, SINCE 45 DAYS IT STOPPED WORKING SMOOTHLY.
1) IT TAKES UNDUE LONGER TIME TO START THE PC (WINDOWS7 HOME BASIC). EVEN AFTER STARTING EVERY 5 MINUTES, POP-MESSAGE APPEARS AS 'START BACK UP PROCESS' IF BACK UP PROCESS IS STARTED , IT TAKES LOGER TIME AND IN BETWEEN PC HANGS.
2) FEW KEYS IN KEYBOARD DONOT RESPOND.
3) WE HAVE LODGED A COMPLAINT CASE ID NO [protected] TEN DAYS BACK USING MUMBAI CUSTOMER CARE NUMBER [protected], WITH ASSURANCE THAT WITHIN TWO DAYS TECHNICAL HELP PERSON WILL VISIT AND CHECK THE PROBLEM. HOWEVER, EVEN AFTER 10 DAYS PASSED, NO ACTION IS INITIATED .

PLEASE LOOK INTO ON URGENT BASIS.
SANJEEV SHINDE/SUNANDA SHINDE([protected])
ADDRESS : 239/ 6214, ANAND BHAIRAVI CHSLTD, PANT NAGAR, GHATKOPAR(E) 400075

I (AVISHEK PAUL) HAD PURCHASED A LENOVO G570 LAPTOPN ON 19 MAY 2012. MACHINE NUMBER BEING CB 11415802. THE KEYPAD, MOUSEPAD AND MOTHER BOARD OF THE SAME IS FAULTY. I HAD RAISED A COMPLAINT WITH THE CUSTOMER CARE ON 24 SEPTEMBER 2012 (COMPLAIT NUMBER [protected]). NO ACTION HAS BEEN TAKEN TILL DATE (i.e. 06 SEPTEMBER 2012). THE MACHINE IS WITH THE SERVICE CENTRE XEON INFOTECH (KOLKATA 700159) SINCE 29 AUGUST 2012 AND THEY ARE UNABLE TO FIX THE SAME DUE TO NON AVAILABILITY OF PARTS. AS A LOSS OF MY DAY TO DAY ACTIVITIES I HAVE LOST ALMOST INR 10000.00. I WOULD CLAIM A COMPENSATION OF AT LEAST INR 5000.00 FROM LENOVO INDIA.

PLEASE ASSIST REGARDING THE SAME AND ENSURE THAT MY LAPTOP IS REPAIRED/FIXED ASAP.

AVISHEK PAUL
[protected]

Sir,
I took a lenovo laptop on 20.03.2012 from Reliancedigital, phoenix market city, pune.
Machine serial no. : CB13582740
Machine Type Mode: LenovoG570GRBRTXI32350M4G500R7BIN(20079)
Machine Type No. : 59324338
But after 4 months, it is facing starting problem.
When we went to the service centre, they told to register it through call on[protected].
But I had tried over 15 times for 30 minutes, even that they are not receiving my call.
Please take a deep look on this subject.
Thanking you
Vivek kumar

Hi,
I have a complaint regarding my order no [protected] and the case id no is 334887 i have made the order on 27th july and same day i have cancelled my order then also you have delivered it to my shipping address i dint received the product and send it back by same courier and also informed to your customer care later they confirmed me that they have received the ordered product and will process that refund but after few days later i saw SMS tht my 1 EMI is charged to my credit card as while ordering this i selected the payment of 3 EMI option.
If my order is cancelled how can you charge me on my credit card i have informed your customer care for this they only say that it will be resolved soon but still nothing happened its been more than a month and i call your customer care several times but still nothing has been done and no call from your side i request you to please check on this and refund me my amount as soon as possible.


Thanks
Usha Baxla
[protected]

I purchased a Lenovo Desktop All in one B Series[protected] from Unique Infoways (P) Ltd, Nehru Place vide their invoice number 000000MW[protected] dated[protected]. Now from the 1st week itself ther is a problm o'Blue Screen' we lodged our complaint and it took 6 days for them to respond. Then again a complaint was lodged. therafter the problem cntinued. At one point, we stopped using the computer. however encouraged by my last complant here( regarding Airtel Broadband), I have decided to lodge a complaint again.

I must say:
1. The customer care at Lenovo India is real slow.
2. The service engineers who come for repairing jus past the bucks.
3. Today ( after 7 days) a service engineer has visited our place and advises us that the hard disk has devloped bad sectors and it rquires a replacement. For wich he has refused to commit date. When we requested him to ask for a change of piece (Obviously the problem existed fromvery begining), he tells us that if we rquest for a change of piece, the current fault-coaint would be deleted( hinting that we might have to wait for a much longer period).
4. If this is the quality and service that Lenovo advertises, then, its high time that they should stop selling at all.

Hi this is vikas kumar gupta
i have make a complain on 10 th august and technician told me that i will get a engineer for resolve the problem withhin the two days but after waiting when i call back they told me that you have to wait again 3 more days and this period and waiting a long time when i again call back them they told me that i have wrong complaint no. so they again create a new complain no and told me to call service center of Nehru place but when i call the service center no body is pick my call from there.....
i am totally frosted with service of Lenovo customer care department because whenever i call on toll free no. they cut my call again and again but there were a person prasant who really help me .......... but at last what i m doing ................... ?
i m just waiting for response from your side ......... otherwise i will have to use another way .


my old complain no.[protected]

my new complain no.[protected]

my lappy's model no. CB09903507