LG Refrigerator — Poor quality of shelves

 
62 Reviews
India
 sanjay karmarkar
I had purchased a LG 310 Litre fridge in 2002. Within one year of the purchase, the acrylic shelves cracked right in the middle and i had to use adhesives to paste it and pulling on somehow.

Then i managed to purchase a new set of shelves from chennai and these were also acrylic shelves and did not last long and i had to again resort to the used of adhesives.

I had lodged a complaint to LG on 17 Jan 08 stating my predicament and i received a reply from them that needful will be done to set right my problem. Service engineers from pune division also visited my house and took measurements of my fridge and provided me with plastic coated wired shelves. But the shelves did not fit into my fridge and they were big in size.

I had made number of attempts to contact LG pune branch and spoke to Mr Narendra Pal who is in charge of customer care at Noida. On 26 Feb i also spoke to Mr Pradip at Customer care Noida who informed that there is no way that i can be provided wired shelves for my fridge. He also refused to give any contact number of higher authorities for addressing my grievance.

I am now regretting my decision of trusting the LG brand and im not able to use my fridge and not sure whether i should invest in a new fridge at this juncture.

I would be greatful if i am told a way to give it back to the company for its irresponsible behaviour and lackadaisical attitude towards customers

Complaint comments  61 Comments     Updated: Share0Tweet0

Comments

I fully agree with Mr Karmarkar and i too had bad experience with my LG refrigerator. I had to switch over to samsung and pretty happy with the performance and the prompt customer care. LG better pull up their socks or else have to close shop soon.
I have had nothing but trouble with the shelving in my LG fridge--very cheaply made! Plastic parts in various parts of the fridge keep breaking/cracking--never had a fridge being held together by duct tape. Would not purchase another LG anything.
I fully agree with you. My LG refrigerator 181PP4 also had same problem. Kept on cracking. Freezer lid, bottle racks. Very fragile and low quality material. In Feb 2008 it suddenly stopped cooling. I lodged complaint and a person so called engineer but in actual mistri came and said gas has finished and your stabilizer is not O.K. He took it with him to his one room service centre and after 2 days returned it saying now its O.K. He charged 750 Rs. On 20th april 2008 it started same cooling problem. I called them continuously for 3 days but they didn't come. On 28th April 2008 I exchanged that antique piece of LG with Samsung RT28. Let us see how it will be. Till now I am impressed with Samsung interiors and its Mr. Cool pack.
even i m facing same prob. vegetable tray of the LG refrigerator got broken in the middle. so i had gone to LG service center to purchase new tray. they noted down my contact no. and item no. of tray. And asked me to wait till the product comes. After 15 days i called them to know abt the progress. But they again asked me the item code. That means they didn't bother to keep keep previous costumer records. And again told me to wait for more days. Then after few days, i called them, the lady on the phone said, I[censored] come personally instead of complaining on phone the work will be done faster. Then I again went to so called LG service center. They did the same thing again, noted my contact no. and item code of tray.It was my 3rd time to do so. I asked them to give me my complain number. But they refused to give me. And said, there is no such provision of giving complain no. It shows the irresponsibility of LG.
I am the customer who is purchase all electronics goods like T.V., Micro oven, Refrigerator etc. in my home.Why because I like ur Service & Quality.

My complain details:- I am belongs to WARANGAL, HANAMKONDA (NAIM NAGAR)& already inform to Service Center as wel as Customer Care As on date 3d June-2008 (Request ID No. S8C[protected] for repair of Double Door Refrigerator. Service man Came 4th June 2008 and commited to come after 2 Hrs for rectification .

But till to date there is no Response from your end though I am getting 2 nos. of request ID ( S8C60704513, Dt. 7 th June, S8C60903293, Dt.9th June )

Your Customer Care Assured me to come & rectify the Refrigerator.

Please Give me the Possitive answer. If this is your Customer Satisfaction then How can I beleive LG goods.

Please Do the Needfull.

I still waiting ur Possitive Action ...

Thanks & Regards

SOUGAT BOSE

My Address Given Below:-

PADMALAYA ENCLAVE, Flat No.-505, NAIM NAGAR, HANAMKONDA, PIN:- 506006 (A.P)
MOB:- [protected]
I have purchaged intellocool refrigerator LG make from PAI international Indiranagar Banglore. compressor having Very high noice level which is not tollerable also defrost water collecting tray (Funnel may be costing of Rs 5 to 10) was missing. After complaint no any response from LG and PAI. after about 38 days funnel provided but till to day no any response for very noice level. Before 15 years there are fridges having no noice. But it is surprise that to day in advanced technology too much noice is coming from fridges. Very poor quality with very very poor services.
I prefered LG due to its quality and bought a TV 2 months back. Suddenly it stopped functioning. Then I lodged a complaint against it with request id : N8C70907461 on 9th July 2008.
But Its a matter of regret from LG, as this complain has not been closed yet, even there is no follow-up of my complain.
When I called LG-helpline, those people say that there is a part need to be replaced in TV but that part is not available in LG.
I dont know when this part will be available in LG & when they will close this complain.
Now I am now regretting my decision of trusting the LG brand as it has a very poor quality with very very poor services.

LG — POOR QUALITY OF REFERIGATOR

SIR,
I have purchesd lg referigator before aprs.9month ago.i am not satisfied with your this products, on purchasing product in few days i got compalint regarding breakage of door selves.i complaint the same but i could not get any responce.now on 22.07.008 i have complaint again regarding not setisfiy working of fridge & also problam in the door of frider.and also problam in cooling.complaint no. is id is nbs72303393.i hope you can under stand my problaman shotout it .i am already using lg products but before never i got any problam.I this case i feel poor quality of the referigater.please responce at earlist.
Frige is not working the address is S-515, G.K-II, New Delhi. My telephone is 41638387, Mob: [protected] or SMS to communicate.

Your early action would be highly appreciated.

Thanks

Ashok Puri
i too was a sucker for LG.. i thought it was a name brand that would stand behind their products.. i have six cracks in frig.. the vegtable drawer, folding shelf, and in the removable shelf.. fool me once..
i have Lg refrigerator . When purchase of refrigerator we found damage in body. we complain in lg office. person was come and tell us company replace machine who was fill up the form.After three i talk to authorized person first he committed replacement of machine but after a week he refused. we have realized very poor service and they can not give better response customers, and his complain.
LG is not good, Poor service, Not Committed person, All time different statement of person.
Please Give me the Positive answer. If this is your Customer Satisfaction then How can I believe LG goods.
cash memo no 6707 Rajdeep Electrinics Ashram Road, Nr. Under bridge, Ahmedabad.
I have an LG refrigrator 310 litres model GR 312 GV. The shelf plastic material is really unsuitable. Within few months of purchase one shelf broke and with great difficulty we got it changed from LG after payment as they do not guarantee plastic parts. Now the chilled compartment crystal has broken.
It is notable that we load the fridge very lightly
We are unable to contact the service centre at the number given [protected] and 41607583
I too purchased a LG refrigerator in 2004 and exactly faced the same problem. The self-trays are cracked and somehow using adhesives we too are managing.

It seems ther is a manufacturing problem or they have not choosen the right material for this kind o[censored]sage. Being a reputed brand, they themselves should look into the probelm to find a solution as well as compensate the customers who are facing this problem by replacing the shelves with suitable alternative, free of cost.

I hope some one from LG attends on priority.
I too purchased a LG refrigerator in 2004 and exactly faced the same problem. The self-trays are cracked and somehow using adhesives we too are managing.

It seems ther is a manufacturing problem or they have not choosen the right material for this kind o[censored]sage. Being a reputed brand, they themselves should look into the probelm to find a solution as well as compensate the customers who are facing this problem by replacing the shelves with suitable alternative, free of cost.

I hope some one from LG attends on priority.
I also purchased a LG refrigerator and faced the same problem. The shelves are of very poor quality and I faced other problems also.
I HAVE GIVEN A COMPLAIND LONG BACK ONE YEAR BACK.REGARDING I NEED WHEELS FOR MY REFREGERATOR.THAT TIME U DONT HAVE WHEELS .TILL THE DATE NO REPLY.I THINK I HAVE TO WAIT BUT HOW MANY YEARS.JUST LET ME KNOW.HOW MANY TIMES I HAVE TO GIVE COMPLAINTS.
I am strongly agree with the above mentioned complaints. I too purchased a LG Refrigirator from the dealer(Harjeet electronics, west patel nagar) and from the begining only we faced problem in cooling. The complaint has been logged on to the dealer and also to the area manager Mr. Goel and they committed to get it replaced the same.

Youre immediate action would be highly appreciated.

Thanks
POOJA

LG Refrigerator — Refrigerator Body breaking up

Dear Sir,

1. I purchased an LG Refrigerator in Oct 2006. Almost 6 months back its body started developing cracks, handle broke into pieces, door stopped closing automatically and cooling went down.

2. On approaching LG vide Complaint No[protected], they responded of sending there representative to check the fault. However after long wait for the representative asked for money to even see the plight of the fridge. Besides being so negative, he was rude enough not to give his full name and contact number. He promised to come between 12 PM and 8 PM and that time never mentioned his money condition. At 0830PM he called and asked for money. We cancelled all out scheduled programmes for the day for him and he not only asked for money but disgusted us with his attitude.

3. The company should change the refregirator and take disciplinery action against such employ.
Thanks for posting an eye opening complaint
See that the authories who have sold him such a refrigirator shall be punished under law and appropriate compensation shall be paid to the owner along with a new refrigirator.

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    LG Refrigerator - Poor quality of shelves