[Resolved]  LG Refrigerator — Pathetic Customer Service by LG

LG Refrigerator — Pathetic Customer Service

Hi,

My Refrigerator has developed some faults and simply not working.
I have regiestered a complaint number F9C41305020 more than 2 days ago, but so far no one has attended to it inspite of repeated reminders to the customer care.
This is really not the kind of service one would expect from LG.

Regards,

Gaurav.

To,
Dear Sir/Madam,

I have 10 days before complaint what happen and whar are doing
my reffrigrator is not cooling please help me,

A-65/2, alla mohalla, Tehkhand, Okhla phase -1, new delhi-110020
Mobile No, 91+[protected], [protected]

LG Refrigerator — No Repair/Replacement even after 2 weeks

I Bought a LG refrigerator in year 2009.I complained with LG for a Faulty refrigerator last week. Complaint Number:RNA[protected]..After two days an Engineer came and told us that the compressor is giving problems and he would change the compressor the next day. Since then no one has come to get it repaired. I heard the service from LG is good and this is what we get. No refrigerator in 44+ temp and pathetic service from you people. I should have heard others and should have bought Samsung.Please look into the matter or else i have to complaint to your senior authorities..

I Have already sent email to LG customer care and called like 5-6 times..
R.D Singh
[protected]

LG — LG worst service for a Refrigerator repair

Hi,

I have been contacting LG since 15th March 2012. Complaint no is RNA[protected] but nobody is bothered to get my refrigerator repaired even after repeated calls to these people. Their technician came on 16th and gave us a no of another technician who we were supposed to call for gas refilling. Is this our job?

Then we kept calling this guy and this guy gave another no who said that he would reach our home at around 6:30 pm on 17th. When we called him again at around 6 PM he said that he wont be coming and we should talk to his supervisor. Are we supposed to this only? Then i talked to the call center supervisor Mr Mukesh who took these guys online and these guys gave non sense excuses and even after my repeated request to arrange an engineer yesterday they didnt send anybody. Their branch head Pooja didnt even picked the call.

Yesterday only i got a call from some engg who told me that the engg would reach at my home today morning but till now i havent received any call and still waiting for the refrigerator to get repaired.

I dont know how much time will they take.

Life`s not good with LG. Its hell !!!!!!!!

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG — Pathetic Customer Support

Hi,

I had bought a 260 litre double door LG refrigerator on 13/10/2011 and had also done an annual maintenance contract for it by LG (HLP No. MG 011254).

Suddenly towards the end of january this year the refrigerator stopped cooling and the food inside started to rot and hence on 30/01/2013 we lodged a complaint at LG 1-800 customer care number (complain ticket no. RNA[protected]. After a couple of days a mechanic visited my home on 01/02/2013 for servicing the problem but after inspection informed us that this problem is beyond repair and hence the whole refrigerator will be replaced by LG since it is under AMC.

After that whenever I called at the local service centre, I was told that checking the warehouse inventory and arranging for a new item will take about a month and it will take time before I receive the new refrigerator.

Firstly, this is very surprising to me that a company like LG takes so much time in handling a replacement case even when the customer has done an AMC ! Secondly, a refrigerator being such an absolutely necessary item without which a household cannot even properly operate since the food will get rotten and there will be other burdening tasks, the customer should at least promptly get a temporary arrangement if the actual replacement takes so much time.

So after waiting for more than 3 weeks, since I neither got a replacement nor a temporary arrangement and it was becoming increasingly difficult for me to run the household without a working refrigerator, I again wrote to their email id and also posted on their facebook page requesting them to urgently look into the matter and solve my problem. On 22nd February they wrote that they will get in touch with me soon. Today is 3rd March and they have not contacted me yet. It's now well over a month that my refrigerator is not working inspite of having an AMC. How much more do I have to wait ? Seems like LG is trying to test customer's patience !

And when I myself now call at the cell number of the local service centre supervisor (provided by their 1-800 customer care), nobody picks it up or calls me back. Looks like phonecalls, emails, facebook posts nothing work for LG. LG stands for "Lut Gaya" !


Thanks,
Sumalya Mukherjee.
91-[protected]