LG Electronics Complaints & Reviews

We had registered our complaint for LG A/c repair (which is under warranty) on 7 April 2013, telephonically. There was no cooling and we were informed that the gas had leaked due to coil failure. The indoor & outdoor units have been uninstalled and taken for repair at service center on 19 Apr 2013 and is yet to be returned and installed back after repair.

We are asked to directly callup the LG service center (Franchisee) by the LG customer care people! (Why should the customer contact them and what response should we get?) Many reasons are told for the delay and we dont get any proper responses from the LG customer care / service center. We make 7 to 8 calls to various people daily and this has become a daily routine for us to call and follow up on the status. They still say 'they need to replace a spare and the installation will be done in 2 days!'.

In this kind of hot summer, the product is of no use to us!!!!. We would be happy if atleast, they give us a buyback option!.

We will soon have a newborn baby at home (any time expected), to suffer in this weather.

We would like to take it to consumer court, if the same status continues.

The complaint no. is RNA [protected] and the service center contact no. is[protected] and[protected]. We have also tried to contact Ms. Banu Devi at [protected] (LG personnel) and were promised for installation the next day, but to fail.

What a customer support, in this most wanted summer season... !


Rajesh,
Chennai

Dear sir/Madam,
I went to purchase an ac with 1.5 tonne capacity from M/S Khalsa Electronics House with Tin Vat No. [protected]. The shop owner (Shri Popendar singh) intimated that it would cost about Rs. 19000 and additional charges will be for stabilizer (Rs. 5500). Next day, the man calls me at my no. by his no. [protected] on 02/05/13 (AN). The person stated that actually ac which we sale as 1.5 tonne happens to be actually 1.0 tonne, therefore, it is not advisable for you and you(me) being very close to him(Shri Popendar singh) i (Shri Popendar singh) am telling the truth. He advised me to purchase AC with 02 tonne capacity which would be actually 1.5 tonne in reality. I agreed. After purchase of AC with details as AC LG LWA5CR1F[WINDOW, he submitted the bills(dated 05/05/13 invoice no. T-624). I contacted customer care of lg as one friend created doubt about capacity. They intimated that this ac with details AC LG LWA5CR1F[WINDOW is 1.5 tonne capacity. Had it being 2.0 tonne capacity rating customer care person would have told me that it is 2.0 tonne. Thus, shop owner has cheated me about capacity of ac to sale product at rate Rs. 24400 +5500(Stabilizer) and i need justice not only for me but for all consumers who go to this shop and are being cheated for specifications of products. Copy of invoice has been attached.
Hoping for positive response

Regards,
Sarvesh C. Dwivedi
Samastipur

I purchased 47 inch LED TV in 2012 April and within 12 months of warranty completion display does not work. When logged in a complaint with LG customer care the technician insists replacing the panel at cost of Rs 42000. If a product & brand like LG cannot with stand 13 months there is something seriously wrong with the brand LG. The AMC are equivalent to 50% cost of product and either way it is loss for customer.

I have an Lg Air Conditioner from 2009 , previous year my AC starts making noise but that time it was normal . With the passage of time noise increases day by day , i called lg support center on 6 April 2013 from my uncle’s mobile phone [protected] & registered a complaint about AC , the support assistant told me that they will message me the compliant number but they don’t , the compliant is registered with the name of mohit narang r/o 117 A Block , Ward no. 18 , Near JBM School , Sri karanpur . After that technician visited my home n checked AC n says that 1 part is damaged & needed to be replaced , in response i said m ready to pay for replacement of part.they says that repair will be done within 2 days . but after waiting them for 1 week i again called lg support center n register a compliant again , they also says that repair will be done within 72 hours but unfortunately again repair is not done within the mentioned time . After that technician again visited home n says that part is not available with them so he will temporarily fix the noise problem . they applied adhesive tapes on AC indoor fan n after that some noise reduces , he starts demanding rs 450 for service charges but when i deny to pay he says me to just pay rs 220 for visiting charges , after thinking for 5-10 minutes i paid rs 220 . But after few hours of running , AC again starts making too much noise n when i again called lg support again n this is 3 time when m calling lg for support they keep on saying that your compliant has been registered n solved with in 72 hours n they have given me the contact no. of Ms . NILU ( head LG ) i made a call to miss nilu and i made a compliant with her about my AC . they made a conference call with LG ( Sri ganganagar) n replied me that AC will be repaired within 2 days . I waited for 2 days but no technician has come to my home , after waiting for more 2-3 days technician came to my home n says tht he will fix tht problem , after checking he replaced a part named as FAN BUSHES n again started the AC instead of reducing the noise . AC starts making more noise , Technician told me that AC MOTOR is defeted and needs to be replaced , i agreed with technician statement n ready to replace my AC’s motor . He told me that MOTOR will be available in store within 4 days . but it has been 9 days passed from that day and when i call LG office Sri ganganagar they keep on refusing me that they will tell me within 10-30 minutes but even waiting for 3 hours i again called LG SRI GANGANAGAR and they says that my AC will be replaced today evening i.e (wednesday ,15/06/2013) i keep on waiting the technician till 7 pm but no technician has come to my home for repairing the AC .Again on thursday i called LG SRI GANGANAGAR n keep on saying that today evening it will be repaired .but agin its not get repaired again i make an call on friday , saturday also .but same response by lg. AND the AC is making too much of noise that i cant able to sleep . I am suffering from this problem since last year but that time it was less but now it has become a big problem for me , due to that i cant able to sleep n do my work and m really very disappointed by LG . please do something .thanks

About a month back our LG microwave's keypad stopped working, after my complaint within 2 days Mr. Gurpreet was sent to change the keypad but again after 2-3 days the whole system stopped working. I complained again and again after the 3-4 days Mr. Gurpreet was sent for the service, this time he bought some parts along with him to chanage, but he just tightened some wires and dint use those parts for the repair and went. From 9th May the microwave's keypad stopped working again, after my complaint again Mr. Gurpreet called up saying that there is no problem in the keypad but one of the parts.
I want to know that even after knowing that there is no problem in the keypad but one of the parts WHY DID NOT HE CHANGE THE PART THAT VERY DAY EVEN THOUGH HE HAD BOUGHT THE PARTS?
I would like an expert to be sent for the repair of my microwave, i have requested this before as well.
Would be obliged if my complaint would be taken care of ASAP.

I bought a 42" LG LM6700 3D TV from Jumbo Electronics on 10th Feb 2013. As per the offer I was eligible for free 3D bluray home theater and 2 additional 3D glasses. The shop owner told me that the gift will be delivered in 4 weeks. I waited for 8 weeks and then called customer care. They told me that I will get a call in 48 hrs from LG team. I didn't receive any call. I called them again after 3 days but even didn't receive any call. I called them several times but all efforts went in vain. Finally I argued with them then they give me one mobile number, I called that mobile number the person said, I am not from concern dept and he gave me one email id (ashish gupta from LG company). I sent an email to Ashish. Ashish kept making excuses for 4-5 weeks but the problem didn't resolved.
1 month before I called Jumbo electronics, they gave me another mobile number (Rahul Devgan). Now its Rahul's turn to do the time pass. He started making excuses that the gift will be delivered by weekend and so on.
Now Rahul is saying we have dispatched the gift to Jumbo and Jumbo team is saying they didn't receive the gift. WHAT THE HELL.
It has been more than 3 months now and I am still waiting for my gift. This is really very ridiculous not acceptable treatment being given by such a giant LG company to their customer.
My Name is Navin Sakurikar ([protected]).

I purchased LG television dated on 13 aug 12.
and after 18-19 days it lost its sound i complaint to customer care and it short out but after 10 days same problem generate again and i repeated previous step . these steps , i repeated approx. 19-20 times but they are not giving final solution that is the replacement of television or kit. without replacement this problem cannot solve. i have talked to many persons in company but every says it is not in my hand. i have to postponed my urgent work when engineer came at my home. once they have tested it in there company for 7 day but no solution.
kindly help me i am writing some complaint nos.
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
THANKS.
Durgesh Dixit

Dear sir
I have a LG Home theatre Model no: SH13ST-A borrowed on after 3 years from a rural shopping mart named MANISA in Nedumangad.After this time I have a problem is that the mail unit ( sub woofer )is not working yet.I have also tried to contact customer care what I have to do,but I am dipresed about your customer service that it is all time busy so I tried to register a complaint on this page. So I kindly request a great regardance for my complaint.


with regardance
a LG CUSTOMER..............................!

I AM LIVING IN VILLAGE RAI, DIST. SONEPAT, HARYANA. I REGISTERED A COMPLAIN OF MY SPLIT AC ON DATED 22th APRIL 2013 AT LG HELPLINE NUMBER AND THEY ISSUED A COMPLAIN NO. RNA[protected]. THEIR MECHANIC TOLD ME THAT THE GAS HAS LEAKED OUT SO HE HAVE TO REFILL IT AND WILL REPAIR IT TOMORROW i,e ON 24TH APRIL. BUT ON DATED 25 TH APRIL, ANOTHER PERSON CAME AND TOLD THAT PREVIOUS MECHANIC IS NOT WELL SKILLED AND THE INDOOR UNIT OF SPLIT AC HAS TO TAKE TO SERVICE CENTER. NEXT DAY I CALLED TO LOCAL SERVICE CENTER, THEY REPLIED ME THAT THEY HAVE ORDERED THE REQUIRED PART TO COMPANY. BUT STILL THEY DID NOT REPAIRED IT TILL TODAY ON DATED 8TH MAY 2013 (APP. 20 DAY ). I HAVE SPENT APP. 23000 RS. LAST YEAR FOR 3 YEARS AMC [KIND OF EXTENDED WARRANTY] FOR 2 SPLIT AC AND 2 LCD.
I HAVE CALLED THEIR LOCAL SERVICE CENTER AND HELPLINE 9- 10 TIMES BUT THEY ARE NOT GIVING ANY SATISFACTORY ANSWER TO ME, AND DO NOT KMOW HOW MAY DAYS THEY WILL TAKE TO REPAIR IT. LAST YEAR AS WELL THEY TOOK MANY DAYS FOR SIMILAR KIND OF COMPLAINTS WITH MY ANOTHER AC.
NOW I DO NOT KNOW WHAT SHOULD I DO. LAST TIME WHEN I CALLED AT HELPLINE NO. HE GAVE ME ANOTHER CONTACT NUMBER OF MY LOCAL AREA IN-CHARGE [NAMED HANSARANI WITH MOBILE NO. [protected]] BUT THIS NO. ALWAYS REMAIN ON SWITCH OFF MODE.
THIS COMPANY IS VERY CARELESS AND IRRESPONSIBLE ABOUT THEIR SERVICES AND ONLY MOTIVE IS TO SELL THEIR PRODUCT AND EARN MONEY WITH THEIR SO CALLED AMC FACILITY.
SO, PLEASE PLEASE DO NOT PURCHASE THEIR AC IF YOU ARE LIVING IS SOME RURAL AREA

FROM-
PUNIT KUMAR
C/0 VINEET KUMAR
E- MAIL :- [protected]@gmail.com

Dear Sir/Mam,
I registered a complaint in you CC department , complaint number is "RNA[protected]" but unfortunately no response from your technical experts regarding the same.It's a second time that I registered a complaint for the same issue but yet not solved by LG technical team.

I spend 25k for this product to make my life/family entertain but i think i am wrong , as issue is still in its place.

I bought LG LED-32LS3000-32" LED from your distributor (Ganpati Plaza Sec-4 Vaishali Ghaziabad) on 20 Jan 2013.

In these three months my LED TV creates problem two times.So my request is that please change my system and provide me a new system, as its not good that in a short period of time a product like TV creates a problem.



Vaibhav
[protected]

I have brought 2 LG Air Conditioners from Bajaj Electronics on Saturday. They have promised installation would be done on Sunday. But even today the installation is not done and I have visited the shop many times and every time they said installation guys are on their way. Now they even stopped answering my phone call.

I have purchased a windows AC 1.5 Ton and brought AMC for 3 years for LG . This AC is not working form last 2 years and when every I raised a complaint LG Team unable to fix the problem.

After raising many complaint with LG and writing to them I am unable to get any solution form them .

I fed up now and want my money back. Please help me in this concern.


Thanks
Anil
[protected]

Hi, my name is Sunil Mangwani from Vapi (Gujarat) we have purchased new split AC of 1 Ton of L.G from dealer named "SK VISION" authorized dealer of L.G in Vapi on 30.03.2013 whose
Model No is: LSA3UR2F
Serial No Indoor: 302PAWK028369
Serial No Outdoor:302PAEB048788
Invoice No. - 1544/12/13
Product Cost-25000/- Rs
Since we have purchased this AC we are not satisfied with its cooling as it not at all gets cooled, we registered its complaint with L.G and our dealer many times, L.G service engineers visited thrice to check its problem but the same problem still persists and now both have stopped responding & now we are left with nothing neither we are getting facility of AC in this hot summer season nor we got the return of our hard earned money invested in this product. Kindly help in resolving this issue.

Regards

Sunil.Mangwani
+91-[protected]

DEAR SIR I brought a LG microwave on 8th march i didnt recieve a kit along with it till now . on contacting personally i am not getting a proper response from the dealer ( name kavi contact no [protected]) . kindly ensure that i get my kit . thanking u.



SRINIVAS
FLAT NO 211 VISHAL TOWERS
KUKATPALLY
HYD 500072

LG Split Ac 1 Ton - intelloair installed in my house needs repair every summer... Chasing the service engineer of LG is a major event marked in calendar every year. This time, I thought of writing it here..
As usual in this year also I faced the same trouble, when it stopped functioning on 27th April 2013. I registered a complaint on 28th April at their customer care center. Ref No: RNA[protected]. They promised that a service engineer will visit my house in 24 hrs. When there was no further call or visit from any of their service engineers even after 48 hrs, I called the customer care once again. With my mobile number, they confirmed my complaint registered on 28th April and once again promised the engineers visit in 24 hrs. I must be fool to wait for another 48 hrs for the call or visit by an LG engineer. Once again I contacted their customer care on the next day and this time they gave me the contact number of their regional customer care head.. I tried to contact the person for 2 days and finally succeeded after 2 days. She promised me that an engineer will contact me in 3 hrs.. We are waiting for the call from that engineer even after 3 hrs... Wait continues...
My humble request to every one is Do not buy LG electronic items.. Even if you buy one and it gets break down, then never wait for the service engineer's visit from LG. Try to get it repaired by any of the local engineer.
I read many of the complaints from LG users stating that LG engineers misguide their customers and make them pay unnecessary for the parts.. It is one more reason for not approaching them
Please never get into AMC or CMC with LG..
Now let me try to contact any of the local engineers.
This is not a complaint letter as I lost faith in LG service and I realize that there won't be any action from their side. I just shared my experience.
Regards,
Bijesh K V
[protected]

The very first day began with the struggle in opening the door. As we tried to open the door, it had to be pulled with great force as a result of which milk and other liquid items spilled all over. The service engineer identified a problem with the leveling and replaced the support. He also said that "single door refrigerators need to be pulled". The problem eased A BIT because of the bottom levelling but we still use both hands to open the door. Other MAJOR complaints are: 1. The freezer door doesn't close as ice blocks it. 2. The problem recurs soon after defrosting. 3. Great force has to be applied to remove ice trays and plastic containers from the freezer compartment. 3. Requires continual defrosting 4. As we defrost, the water leaks all over, enters the vegetable basket and spoils the eatables. 5. The leakage wets the floor causing great anxiety among elderly parents. 6. ICE CREAM MELTS WITHIN MINUTES AS A RESULT OF WHICH WE HAVEN'T BEEN ABLE TO KEEP IT AT HOME. IT'S HUGE DISAPPOINTMENT. The service engineers as well as the staff we were told to contact have told us that because it is an energy saver model, these are not the problems but the 'FEATURES'! We have been suffering from the past TWO MONTHS. I expect an early redressal.

I lodged a complaint on 1st May'13 with LG Toll Free Number [protected] since TV was working at all. I was given the complaint number RNA[protected]. A service man visited the next day and informed that the power supply has stopped working which needs to be replaced. As he didn't have the part available at that moment, he promised to come back again as soon as he had one available. The service agent came back the next day as he had the part available. After he replaced the SMPS, he informed me that the power on/off switch in the LCD will not work as it is not compatible with the new SMPS installed in the TV. Now I had to switch on or off the LCD directly from the power supply. I found it absurd and called on the toll free number who in turn provided the number of the region head Ms. Chandrika [protected]. I wanted to confirm if the part of the LCD is unavailable at the moment or a stop placed on its manufacturing. She did not have the information handy and wished to speak the technician. He informed her that this was the equivalent part available for the LCD. Though she didnt sound convinced herself, she suggested that I should speak to the parts or the service center manager. Mr. Arjun from the service center was of no help at all. He said that the part is no longer available that needs to be replaced. The only option I had either to get the available SMPS replaced or not. I wanted him to give it to me in writing that the part for my LCD is no longer in production, for which he refused.

Unfortunately as I did not have any option and I wanted the LCD to work, I asked him to replace the SMPS with what he had got. This is highly disappointing because I am still not sure if the LCD's parts are no longer in manufacturing or if the service personnel just wanted to close a complaint with what ever they had available at hand. I am surprised that if customers have bought the LCD model, I am sure there would be lakhs of people across India using the same or similar product how can be parts no longer be manufactured? Now the power switch on the LCD has no use? I just wanted a satisfactory answer which was not available from any of the sources of LG. LG LCD Model # 26LH20R.

Complaint had been file on 29.04.2013, Moday. An SMS came acknowledging the complaint registration with RNA:[protected]. That much services is provided from the company till now (02-May-2013, 4:22pm). I don't know how much time is required for the completion of the call. In the mean time time I have placed TWO remainders. A prompt and quick response is required.
Looking forward to rectify these problems.

M Lutful Islam
[protected]

The details of a fraud company : Company name: LG Logistics
Delhi Address: B.O.D-6, Saikunj, Near Railway Fatak, New Palam Vihar, Gurgaon (HR)
Email: [protected]@LGPACKERS2000.COM, [protected]@LGPACKERS.COM
Website: www.lgpackers.com, www.lgpackersindia.com
Contact No.:[protected], [protected], [protected]
Concerned person: Mr. Rajbeer Contact no: [protected]
Pune office address: Flat No. 302, 3rd floor, Building B-3, Karmayog Ho. Soc., opp Podar int. school, Kamgar, Pimpri, Pune-18
Ph.:[protected], [protected], [protected]
We have been sifted to Pune from Delhi on 15th April 2013 and we transported our households and a vehicle through the company LG Logistics packers and movers. We were told that the company has its head office in Pune and the branch office in Gurgaon.
Mr Rajbeer was the concerned person with whom we were dealing. The goods were sent from 2 different places, Mohali and Delhi on 11th April 2013 to Pune we were charged Rs. 30000/- against the same. The total declared value of the goods was Rs. 1,50,000/-
Rajbeer –the company employee and the dealer visited our home at Malviya Nagar, New Delhi for the discussion regarding the deal and committed that our goods will be insured from United insurance as per the declared value of the goods and he charged 3% of the declared value against the same and promised that we will receive the insurance policy of the goods within a day on my email and will receive the hard copy of the policy in a few days before the delivery date of the goods but nothing was done till that time. He made a false promise and didn't raise any insurance policy and during our follow-up over the phone for the policy, every time he made some lame excuses and fake commitments for the non-delivery of the policy. Moreover every time he gave us the false information regarding the exact status of our goods.
The payment of Rs.24000/- was done through cheque on the name of Rajbeer and the balance amount of Rs. 6000/- was paid in cash at the time of delivery of the goods.
On 17th April 2013 we received our goods at our address in Pune but it was the horrible and a messy condition in which we received the goods in the truck.. It was a fully/over loaded truck with the goods of two different parties and most of our goods were damaged. Out of all the goods some of our furniture and other goods worth Rs. 31,500/- were completely damaged
One newly purchased almirah and the other almirah are not in a postion to stand/place properly.
We bought the completely new furniture which was then directly loaded into the truck for the transportation. As it was the liability of Mr. Rajbeer to deliver our goods in the exact position, he refused to even talk about the complete mess. Neither he neither made any insurance policy till now nor taking our calls to discuss any further.
We went to the Pune’s office address of the company but it was the fake address mentioned on the bill etc which was given to us. On local investigation about the company it was found that it is a fraud company which does not exist anywhere, neither on any website nor at any of the mentioned address.
Rajbeer has blocked all of our contact nos. on his phone and is not ready to talk to us.
Rajbeer is running a fraud packers and movers business with a fraud company name..
Kindly help us on this matter

account no. 4240cd00098734 i buy 1 a/c Lg loan amount is 24000 but my account in 400000 2end my installment is 3000*8=24000 but my account in every month 4000rs cut so please right this part other wise 4000*6=24000 it right last 5 month visit in vee-kay office but all said ho jayega don't warry so please right my installment because next month is last month of installment otherwise stop payment in my account so please my humble request