LG Electronics Complaints & Reviews

Dear Sir/Madam,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

I purchased lg led 32 inches tv in march 2014 and in October 2015 it's not working..after only 6 months of end of warranty period.I think it's a business strategy of LG.
Next thing...I contacted LG customer care for help.They registered my request and (so called) engineer came to my home, checked product and found problem in MAIN BOARD of tv.He told me that LG will contact me to confirm the order and the price of main board.He charged 200/- rupees for visit and went.since that day it's 11th day nobody contacted me about my problem and the customer care says that I have to coordinate with the local service centre.And local service centre is not responding..even they do not take my calls.I have been charged 200/- rupees and no work done.LG cheats with customers..my request no.[protected].
I think LG IS THE WORST customers.And I know that even after reading this comment they will not contact me. I have given the request number it is linked with my mobile number.

I purchased lg led 32 inches tv in feb 2015 and in July 2016 it's not working..after only 6 months of end of warranty period.the LG engineer only 'looked' at the TV from out side and mentioned that the MAIN BOARD to be replaced.Now I am charged rs.6000(PCB)+575(Service) to replace this. looking at the above issues, I agree that its LG strategy to apply such faulty parts so that they can earn regularly from customer by replacing parts.
Worst experience at LG!!
complaint#[protected]

I have purchage a 32"LED TV of LG Modle no 32LB530 on 18th Jan 2015 and on 31 July 2016 evening suddenly tv display is get black but tv sound have any disturbance. I was there and no any fluctuation notice in current.
In next I have complaint to customer care and on my request service engineer came and visualize the problem. He told tv backlight pannel is not working it has to be replaced. And its cost Rs 12000 is chargeable. Tv initial cost is Rs 24000.
Which I have lost in within 18 months only.

I think LG is cheating to customer so its future is not good.
And suggest to other don't purchage LG TV .
Regards
Tulsi

I have purchased lg led lcd tv in april 2014, with extandable warranty is upto 24 months.
Now the problem is a horizontal bars appear on the screen, Voice is not clear & there is problem in connecting the cable socket.

There is no fault of power supply in my home and also no physical damage, Technician confirmed that Problem is only due to the motherboard.

To replace the new motherboard the service center confirmed the cost is Rs:4, 200/- where as the same mother board is available in online for Rs:2500/-

I will not recommend anyone to buy lg appliances because of this reason. Instead i will publish my problem over social networking like facebook, twitter, youtube etc.. So that no one should prefer to buy lg appliances in future.

This company is worst than hell . I lost Rs. 75000/- by purchasing their 42 inch tv within 5 years. For the last four months I am without tv. The killed three months saying that mother board for this product has been ordered from Korea. But all hell. At the end nothing.

I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am D.R.Sharma, from Rajeev Nagar Begumpur Delhi.
TV model LG 42 W 5700 -TA

Dear LG,

I have purchased LED tv model no.42LB5610 for rs. 53, 000/-, on April 2015 with a extended for 3 yrs warranty . I have raised a complaint with lg customer care for not functioning the power button. After several follow-ups with customer care.. finally service technician came home and he confirmed mother board to be replaced, and it's cost rs.3800/- + st of 14.5%. I have called LG service center and also service department for warranty. They said I have to bear this charges even it is under warranty period. Bcoz the back side of the warranty card it's mention(it's very small letters). Offer mention in big letters as 3yrs warranty but warranty parts mentioned very very small fonts.

My question to LG is

1.Why LG not convering this product under warranty.

2.Why LG miss selling the product to the customer and not given proper information about the warranty.

3.why i have to pay service charges under warranty period?

My complaint no.RNP[protected].

I sincerely not recommend LG products to all . Please beware of the warranty terms and conditions which do not inform to customer.

ALL Marketing tricks.. LG is cheating the customer. LG will be going to bear this cost in future in indian market.

Regards
Vinod
Cheated by LG marketing tricks.

Dear LG,

I have purchased LED tv model no.42LB5610 for rs. 53, 000/-, on April 2015 with a extended for 3 yrs warranty . I have raised a complaint with lg customer care for not functioning the power button. After several follow-ups with customer care.. finally service technician came home and he confirmed mother board to be replaced, and it's cost rs.3800/- + st of 14.5%. I have called LG service center and also service department for warranty. They said I have to bear this charges even it is under warranty period. Bcoz the back side of the warranty card it's mention(it's very small letters). Offer mention in big letters as 3yrs warranty but warranty parts mentioned very very small fonts.

My question to LG is

1.Why LG not convering this product under warranty.

2.Why LG miss selling the product to the customer and not given proper information about the warranty.

3.why i have to pay service charges under warranty period?

My complaint no.RNP[protected].

I sincerely not recommend LG products to all . Please beware of the warranty terms and conditions which do not inform to customer.

ALL Marketing tricks.. LG is cheating the customer. LG will be going to bear this cost in future in indian market.

Regards
Vinod
Cheated by LG marketing tricks.

I have purchased LG 32 inches smart LED TV 32LF595B for 35, 000 on May 2016. Now in June 2017 right next month after completion of warranty period it is not working. Display is showing LG logo and nothing else. On contacting customer care they visited our place and told that there was problem in the motherboard for which they charged Rs. 790. They told that motherboard will cost Rs. 4500 and will take 2-3 working days to get the part replaced. After 3 days we received a call from LG that the motherboard costs Rs. 7500.

There is absolutely no problem in our Home electric supply system and all other appliances are running fine from years. There is no physical damage done to LED. The kind of service provided by you is really appalling and is sure to see your company turn to ruins. Cheating on customers and looting them will surely mar your repute and Customers like me will play active role in denegrating your image by word of mouth, posting on social media and so on.

This company is worst than hell . I lost Rs. 105000/- by purchasing their 47 inch led tv within 5 years. For the last One months I am without tv. The killed 20days saying that mother board for this product has been discontinued from LG. But all hell. At the end my 1lakh is scrap.

I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am Amol Mahadik, from 313 Ganesh Peth, Pune - Maharashtra. contact no-[protected]
TV model LG 47LV3730 -TD

I purchased led TV model product code26LV2130_TD.ATRYLJL in2011.On one rainy day TV could not start due to some internal problem.After lodging complaint RNP[protected], the service operator informed me that mother board will have to be replaced and the cost would be Rs.8250 which covers 18%gst and 18% service charges.This is nothing but a loot by company.Though I have purchased various product of co.in the past have decided not to recommend lg product to anyone looking to costly after sales services.

When most o[censored]s go to a shop to buy a TV, we look at the perceived brand of the company. While there are local assembled UHDTVs available in the market (Like VU, Micromax ) for one third the price of LG, Samsung, Sony etc. most o[censored]s still go ahead and buy the brand value. Why? Because we "TRUST" them with expectation that you'll have peace in your mind and no concerns post sales with the after sales service.

Like many of you posting here...I am also a victim of this cheater company called LG Electronics India. In my opinion this should be the WORST OF ALL THE CONSUMER DURABLE COMPANY operating out of India. This have to be LG Electronics. Let me share my experience with them. I purchased a UHDTV 42UB820T sometime in Nov 2015.

I never realized before the box was opened, that the warranty was just for 12 months. Imagine a TV with such high value and the company theoretically stands for you for just 12 months. Moreover the warranty conditions are ONE SIDED, you never get this information with the terms validated before you buy the product.

While there are low end consumer durable items like mixer grinders that give you 2-3 years of warranty. My 16K Faber chimney gave me 12 YEARS warranty and even changed the motor on the 9th YEAR. So WTF with this dog eating company?

Within 9 months after the so called "warranty period" my TV went blacked out. I raised a complaint RNP[protected]. The technician charged Rs.400 for the visit and assessed the mother board replacement. Again, we have to trust them. We do not know and validate if really it is the mother board or father board. He estimated a charge of like Rs.13, 100 (this works out to 20% of the original cost). Obviously like many of you, I was frustrated to the core.

I escalated this issue to their service center and after speaking to 3 people, they finally directed me to one Mr. P.Das who introduced himself to me as "Area Service Manager". My foot how it matters to me you can be anything in your stupid company, I'm your paying customer. He listened to me and my frustration and he was so magnanimous to offer me 25% discount of the spare cost (works out to Rs.10, 000). I straight way rejected his offer.
From that very moment I decided to teach this company a lesson of their life. They thought that will thrive on their malpractices in India taking advantage of our resilience. We pursue for some time and then accept the bitter pill. Many o[censored]s do not have the time and motivation to FIGHT these crooks.
I posted to their Facebook page: https://www.facebook.com/lgindiapage/posts/[protected]
You can see how people are frustrated with LG India. Note: They deleted some of my recent posts that might have affected their business.
I sent mails to their LG Communication SPOC, Ms. Neeta Lintz, sent mail to their Flat panel TV national head Mr. Anuj Ayodhyawasi. Subsequently yesterday (17/10/2017), I received a call from Mr. Shakeel Ahmed who introduced himself as LG service escalation manager from LG Noida office, he asked my perspective and I repeated myself once more about the one sided and irrational warranty period of 12 months for such a high value item, I explained why we go for a brand paying such a high price expecting that to work for at least 7-8 years, I also asked him if this is like buying a lottery that the TV may or may not work post the warranty period. He seem to be on my side while understanding my arguments and he promised to come back to me as the soonest.
While I still await to hear back from Mr. Shakeel, and expect LGE to make good my TV with their responsibility. I can’t understand one thing, if they are customer friendly, why the hell they do not hold their spare vendors responsible instead of fleecing the customers, or is it their deliberate ploy and a crooked business model to fleece and blackmail the customers? I can’t believe a company can survive with defects to this extent. This is the reason why people still trust Japanese brands like SONY, PANASONIC. I’m convinced now that LG India have setup a business model to deliberately destroy a spare after 12 months and then fleece the customers for another 20%-50% of the cost. #Shame on LG India.
Anyway, so what am I doing in parallel and going to do now?
1) I discussed with a private legal practitioner and I’m convinced that their warranty clause in not tenable due to its one sided nature and there is no agreement of acceptance from my side. It doesn’t implied that you’re bound to the warranty clause when you buy since the clause isn’t disclosed to you before the purchase, else my purchase decision could have been different.
2) Since my purchase was in Kolkata jurisdiction, I also submitted a complaint through their portal here https://wbconsumers.gov.in
3) I also raised a complaint here: http://consumerhelpline.gov.in
4) I have also written to the Deputy Secretary, Mrs. Sumita Dasgupta of National Consumer Affairs department http://consumeraffairs.nic.in appealing to regulate this huge consumer durable market and protect the consumers’ interest by putting a body like OMBUDSMAN to deal with cases like ours where the companies should declare MINIMUM USEFUL LIFE of the product and ensure they own that.
5) Finally if in a reasonable time frame nothing works out for me, I have decided to sue this company. I really have nothing more to lose.
6) If any of you wish to join my fight you’re welcome…I shall create a WAPP group, my number @[protected]

I brought a new LG tv model number 55LW5700 on 19-5-11 from Vasanth & co chennai.my tv is not working for the past two months. I reported to customer care . They are saying main board has gone and it is not available. Kindly solve my problem
Thanks
Dr Swamenathan
[protected]

Rhjff

This company is worst than hell . I lost Rs. 75000/- by purchasing their 32 inch tv within 5 years. For the last one year I am without tv. The killed three months saying that mother board for this product has been ordered from Korea. But all hell. At the end nothing.LG

I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am lucky magmood, from Siwan Bihar (841226)
TV model LG 32 le7500
Contact number =[protected]

Dinesh T From chennai,
I bought a LG Smart TV 32LF6300, 2.5 years back with standard warranty period of 1 year and extended warranty(purchased additionaly) of 1 year from Croma Chennai. Currently my TV is not working. Service man checked the TV and said that Mother board is the problem. How come the TV gets failuresmalfunctioning after warranty expires.
Do the LG company produces very bad quality product and sells to the customers(Thinks us as fools).
Service man is telling the part rates as double times than the rates mentioned in the online purchasers.
They said Rs9000(parts+service+gst), but the same is available online sellers for around 5500Rs(parts only with GST).
Bad quality products and more costs for the parts compared to other online sellers.

I bought LG 49UH770 T ( 49 inck 4 K TV ) with extended warranty of 24 months, which is still into effect.
I had some wi-fi connectivity issue. I had asked LG to send their Technician. They sent one of their authorised service dealer who has charged me Rs 16, 250 .00 for the mother board citing the issue with the Mother board.
Also, charged me extra Rs 1000 ( for visit charges ), Rs 400 ( labur ), Rs .500 ( Transport ).
I am surprised with LG warranty does not cover Mother boards, as the warranty is on all defective and malfunctioning parts.
Very dissapointed with LG fake Warranty. and suggest be very careful while buying LG products.

Looking at this thread looks like I am a new victim. My LG 42 in LED just blanked out on me and customer care has set up a technician visit. Looks like my case is going to end up as mother board replacement like most of the others and LG India wants to have fun. My name is Pradeep and my LG registered mobile number is [protected]

LG — TV Not repaired

Picture of LG plasma TV not visible. Complaint lodged on 18th dec2009. Service engineer visited on 19th and said would be repaired within 2/3 days. No word from LG after that. It is now 18 days. Calls to the call centre are of no use.

L.G.INDIA — TV NOT REPAIRED

I had purchased a TV in Dubai and had also paid customs duties for the same. and had entered into a contract with LG India for the same vide service contract number KE 19709 valid from 14/7/2010 to 13/7/2013.

I registered a complaint OYN10C9030085 on the 3rd of September 2010 and the LG engineers had attended to the same and said that they were awaiting the spare parts. After two days they said that the spare parts for this model were not available and they would give a replacement.

.After a week they told me that they wanted the original invoice which I provided along with duty receipts from the customs officials and then they said that I had to send them the warranty card. I informed them that the warranty was over and as it was under a service contract all I wanted was my T.V fixed. I also explained in the U.A.E we produce the bills for the warranty and in any case I have given them a copy of the warranty card.

.One of the LG engineers Mr.Thiagarajan called me and told me that they would refund the service contract amount collected and I said this was not correct as they have accepted the contract and even serviced the T.V last year under contract.

My TV is yet to be repaired inspite of complaints and request your help.

Dear Vikas,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

my problem is not shoutout lg concerned department no response

Dear Vikas,

We are extremely sorry about this delay. We have transferred your details to the concerned branch service manager and your service needs will be addressed shortly.

For any further clarifications, please do write to us at: [protected]@lge.com



Regards,
LG Customer Support Team

LG Micro oven — Not Woring

I purchased Micro Oven "Micro Grill" Intello Wave from LG Authorised Dealer " Deepali Electronics" Sarla Bagh Extn. Dayal Bagh, Agra - 282 005

Please make sure to be repeared.

Thanks
Arun Mathur
[protected]

Deepali — Grill

Hello Sir,

I have purchased flat in Pune, new sanghavi. And imediatly on 20th day, my ornament gets stollen. So did FIR in police station and sefty door to my mai door and grill to balcony. But completion letter to building is yet to happen. So is it going to create problem in completion letter to building. actually its just grill not cement constuction. So please advice...

Dear Mr. Agrawal,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG 3600 — HANDS FREE

MERI HANDSFREE MAIN SOUND CLEAR NAHI AATI HAI OR US KE PART BHI LOSE HAI . COMPLAINT KARNE PAR SERVICE CENTER ME PROBLEM NAHI KI JATI OR MISBHIVOUR KARTE HAI.

LG — BLUETOOTH

I HAVE PUCHASED MY LG PC IN SEPTEMBER 2008 THERE WAS INTERNAL BLUETOOTH IN MY PC BUT THAT IS NOTWORKING IN MY PC I HAVEGOT FIVE YRS WARRANTY

LG Mobile — complaint

Hi,
Sir
Myself Ratnesh Dubey from U.PI m working in Hewellet Packard as a Engineer.I have brought a LG Reliance cell but we
r getting some problem.After purchase we have activate the 27rs CDMA
rim to rim 20 paise tarrif,but i m not intrested in this schem so we
have again recharg the Rs-249 Rim cdma to cdma 24 hours free but we r
getting not done.After that we have already talk with customer care
center 8 to 9 time but they r not providing proper responce.i have
send the message DACT AL 20 TO 53739 for deactivatin l20 scheme BUT
AFTER SOME TIMS WE R GETTING SOME ERROR MESSAGE EXPIRED.,so i
request u pls deactivate this scheme.Need ur help for this issue.Pls
give him order for resolving this issue other wise we have take some
leagle action.My no is this [protected]

LG Mobile — Tampering with mobile and demand large amount

Not Provide any information to me regarding the mobile reparing when it had a small manufaturing problem and temper with my mobile then and after few days i call them then they quote a large amount for reparing in warranty period.

The service centre situated at Dhole Patil Road, Pune and my job recipt Number is "R[protected]".

sir i connect internet in my mobile and i download some java games but whenever i start my application my mob will be atomatically restar...why the hel iz gone sir help me...please?

sir whenever i want to recieve gprs settings in my lg kp220 "ENTER THE PIN" option is there sir wat i do...sir i'm calling lg customer care also but she tell u contact to ur customer care///////////////////?

LG Mobile — unsubscribe gamesclub in my phone.

unsubscribe

I want to unsubscribe gamesclub in my phone. i dont know how it downloaded in my phone. (Rs.99/- deducted)

Pls take immediate action.

My mobile number is [protected]

Thanks

Anuradha

LG phone — Worst Service Provider

A brand new LG GW620 was just 28 days old, which has several issues like, it shows Full network but no incoming calls, in the Android market none of the applications or files were downloading not even a single KB files. After reaching out to Rajajinagar LG service center, the technician was not even familiar with an android Phones, for the first time he did not understand what is android market is, after a practical explanation. without even analyzing strait away the on spot recommendation is to replace a motherboard of the Phone. [ which is some thing like if the Windows word document is not working need to change the Mother board of the computer]. However after an improper explanation about the cause of the issue, replaced the Phone mother board. Their after another major issue started in which Camera stopped working. then they realized there is a serious problem in that model. as they said they sent out an email to higher management team of LG and made me to wait for more than 7 days. then after a lot of pressure they bought a similar model for testing purpose and that turned out to be working fine. then they started forcing me to take that testing phone as a replacement without a proper bill.
as per them, the service center receipt will work as a warranty document. [ which is like if you buy a TV from a showroom and go back with not working condition and they will ask to take the one which is on display playing good]. My expectation through this is to take an action on the service center which are miss leading the customers and forcing for an improper alternative solution when they fail to fix the problem. Hope this will impact as a genuine consumer complaint addressing forum.

LG Mobile — NEW MOBILE NOT WORKING

Dear sir,

Regret to say such a big company i had purchased LG Mobile set from JS Communication REGD OFFICE.68 GANDHI GRAM GT ROAD KANPUR MARKETING OFFICE: 123 CHANDER NAGER,(NEAR JITEN GAS) LAL BANGLA-KANPUR DATED on 4 May-2010 BOOK NO: 2 SERIAL NO: 88

AT LEAST 20 TIMES I HAD GIVEN MOBILE SET FOR REPARING TO YOUR LG SERVICE CENTRE MALL ROAD KANPUR BECAUSE OF LG SET MOBILE I GET TOO MUCH LOSS PLUS TIME WAIST IN YOUR LG SERVICE CENTRE THEY ONLY WRONG COMMITMENT AND FOOL TO THE CUSTOMER

YOU ARE REQUESTED PLEASE GIVE ME NEW MOBILE SET PROPERLY GOOD FUNTIONING WITHOUT DELAY PLEASE TREAT THIS MATTER AS MOST URGENT. ALSO GIVE ME ADVICE WHAT WILL BE MY LOSS THAT I BEAR DUE TO LG MOBILE SET.
Details as below;
MODEL: NO; LG-RD-3600
FCC- ID; BEJRD3500
S/N: 9111 PCF1102859
RSN: RLGHS[protected]
MODEL: 3610
RLGHS[protected]
PURCHASE DATED on 4 May-2010
BOOK NO: 2 SERIAL NO: 88
RS.1400.00

MADE IN KOREA: RCI

MOBILE: NUMBER ;[protected]

L.G — mobile

Respected sir, This is to bring in your kind knowledge that i have bought new L.G mobile model L.G GW300 phone on the date of 5th july 2010. since when i bought this phone there is a problem in mic. when i make a call local or std. the other person didn't get my oice clearly i took this phone to LG service centre in sanjay place,near incometax office and the service centre name is Ankur service centre L.G they changed my cell mic. twice but still the problem is same. what 'll i do please take some action.Thank you.
yours truly,
javed.

LG Mobile — display and bluetooth

my LG cookie Phone display is not working properly and also the Bluetooth connectivity is problematic as it is not able to connect other bluetooth divices. and when i went to nearest service station of LG there response was not good, they would rather do my mobile phone service after 1 or 2 week, and i need immediate action on it. my mobile number is [protected].

LD CDMA Mobile — Service Centre Lost Handset

Dear Sir,

In the mid of May 2011, I had given my LG CDMA mobile for repairing to Vashi service centre. The team was incapable of resolving my handset problem and made me change its battery and even motherboard. Still the issue existed. Then on 1st June 2011, they again kept my mobile saying they will call me back with the resolution. But they didnt...I called them up many times and even went up to their service centre and they misguided me saying come after sometime and they will call back which never happened.

Then when i fired them, they told the truth they said they lost my mobile in shifting. This is really ridiculous and highly irreponsible of a renowned brand of India. They promised to get me a new handset but as usual that too never happened.

Then again i raised a complaint online at LG website. Some people are trying to help me out with the issue but still its stuck as the store manager of Vashi is making excuses and hiding now by not attending my calls or even the coordinators. The compliant reference numbers are as below –
3009110
[protected]
And so finally I'm raising the consumer complaint now. Its been more than four and half month and now I'm really ashamed of LG services and lost all trust in this brand.
I expect an early solution to this. I have put in lot of my time and money in just a mobile problem.
Please expedite this and contact me back on [protected] / [protected]

Regards,
Akansha S

worst mobile in Market

LG Electronics — Ac not working

we have Registered Compliant to Lg Customer Care that our 1.5T Ac is Not working, The technician has attended the Complaint and informed that Blower needs to be Replaced, Its more than 2 weeks we still have not received the Blower

DVD player hardware problem

my DVD player is not working and they take out for repair but it goes 15 days they are not giving it to back. now they are not responding. please help me out other wise i will take strict action.

leakage

water starts leaking from wash tub while filling it

problem in defrost water coming out

name-sk gulati address 73/1tyagi road dehradun [protected]

we purchased 2 LG split ac's 1.5 and 2 tons.we got them installed by lg only for which we paid a hefty amount.Those people were too much in a hurry to install them properly and the gas and oil of one of them leaked within two days.LG assured us of replacing the outdoor piece quickly but more than 12 days have passed n we r suffering everyday in this heat after spending more than 70, 000/-Rs. please tell us whether we should file a complaint in consumer forum.

LG AC — Worst product

By mistake I have purchased LG AC 1Ton on 24th of January 2009. Since first day there were issues with the product. Many LG service engineer visited and unable to resolve the issues. I have sent mail to LG Reginal manager and Head for Thane region. I am going to throw this unit back to the dealer if the issues are not sresolved within 2 days.

LG split AC 2 ton — no response

To,

Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)

sir,
my name is inderjeet bhadana. R/o dabua pali road. chungi no.17, gao nawada.Ranvir Thekedar, NIT FBD. my ple. is that i took a 2 ton split Ac on 2jun 2008, in im having a comp. regarding that. the first comp. done by me was on sept. 2010 got no responce. i did another complaint on 31.03.11 and got a comp' no. RNA[protected]. the asked for 24 hr ..and still no responce..again i called up 3 to 4 time they again said for 24 hr..the kept on rolling words.I request the authority to kindly look into the matter and help me out and do the need full.

Regards

Indergeet Bhadana
Cont NO. [protected]
[protected]

LG COMPRESSOR — ENQUIRY FOR COMPRESSOR

I am looking for LG 1.5 ton split unit compressor (2KS 324D 5BD04). Up on enquiring herei n Dubai I am not able to get correct serial number. My question is:

* Where do I get this?
* Any replacement number you can advise if I don't get this?

Waiting for your reply.

LG — Faulty compressor

Dear Sir,
I had purchased a new 320 Lit referigerator of LG in April 2010. The compressor of this fridge got bad within 2 years of purchase, on 29 Jun 2012. We lodged complaint on the same day vide complaint no : RNA[protected] at the customer care. We were assured that the issue will be resolved with 24 hrs. But I am extremely harassed by the company officials and angry to say that the service back up of LG is very very poor. All their claims for replacement of the compressor went false. Despite chasing every day at least 3 -4 times, The service engineers keep on telling that it will be replaced today (every day), but till date (7th Jul), there is no sign of the engineer. The company is very very poor in service back up. They do not have any spares, no good people who understand the plight of consumers, I recommend that no one should buy LG products as they give false promises on every occasion. The organisation should be sued to such harrassment to consumer.

Regards
Anil Sharma

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG Mobile — about the service

Respected sir,
i have purchase a lg mobile model (ku990 viewty) on 14th feb 2008 and from till that i have given my mobile 3 times for servicing because its given the problem of hanging while working and it switch off automatic for this problem i have given for servicing .when i give to the servicing to the service center they just formate the mobile and give to me but again the problem occur after few days,
So i request u to please pay attention in my request for this i will be realy thank to you
i am from jamshedpur jharkhand
Thanking you,
nitn agarwal

Dear sir i have purchased my LG mobile phone model.RD 3600 in month of October 2008 stil my mobile is in warranty period. from till that i have given my mobile 3 times for servicing because its given the problem of battery not charging and it switch off automatic for this problem i have given for servicing .when i give to the servicing to the service center they just formate the mobile and give to me but again the problem occur after few days, but the last time when i gave them my mobile for servicing because of the same problem occured.they told me that my phone battery was not working and need to replace it. so i replaced my old battery with a new one. and after replacing my old battery with new the same problem has started occuring. this has occured with me from the service centre which you have at kalyan ( Skylark Associates, Ph No: [protected],[protected] Dist Thane State Maharashtra) So i request u to please pay attention in my request for this i will be realy thank to you

my handset is LG dynamite 300.in showing is one fax received but not showing where is it

LG — HANDSET

i am using LG handset 6600 with a reliance connection, my handset is not working since last six months due to such unknown problem, set is not able to start and i havent got any favourable response from LG service centres...[protected]@yahoo.in

i m using LG kp220 dynamite hand sent with the network TATA DOCOMO
as when was trying save the network settings of gprs
the handset is asking to type
PIN DIALOG code wat is this pin dialog code ???

LG KP 220 Mobile hand set — hand set is not working

My LG KP 220 mobile hand set screen is showing imei error and i am not able to any thing with my hand set.I have purchased the mobile 4 years before.

LG — Problem in Mobile Handset

One of my relative was bought a New Mobile of LG. After using she found that the back side cover of the battery is fell down reguraly. The back side cover of the battery is not hold tightly with the mobile set due to the manufacturing defecets.

LG Mobile — complaint against service center

sir,

i want draw your attention towards the Owner of LG service center in our city.
he is misguiding his customers and making his own profits without serving his cutomers.Due to which LG cutomers are not not satisfied with his service andavoiding the use there products.

I hope sir you will take strict action towards him.

L G — mobile service

Dear Sir,
I have purchased a LGT 300 mobile on 14.02.2011.And i faced a problem after 2 months.and I went to Auth. Service centre SA Infosys Pvt. Ltd. Bhubaneswar.They some how returned the set after 2 days, saying that it is OK now. But after few days I faced some more problems and I gave it at same place on 20.07.11. They told me that mother board is defective. and it'll take 10 days to repair. Till now I had visited more than 7 times. they are so careless about the customers that they did not give any response and after my several reminder now also they are harassing me and playing with my emotion. Also again I had made online complain to the Company on 13.09.11.Already 4 months have been passed.I also tried to contact to The Manager ,in Charge. but no response I could get. I specially request to all mobile Consumer to not to purchase LG products to avoid ridiculous service from the company...I could not know what to do now?
From: Sunil Patnaik,bhubaneswar-[protected]

LG — Mobile Handset problem

I purchased a handset with imei no[protected] on 6/10/11 & in a week found mobile not working properly. I got it repaired after i came back to d city and again i m facing the same problem. Not even two months completed of pruchasing this set and so many problem with a new set

Lg set are very bad. I will advice every1 not to purchase this company set. D day i visited lg customer service center dat day only i realized most of them who have purchased lg set are regerting their mistake. My ph no is [protected]. Contact me to know how bad this company & company's product are

Dear Mr. Yogesh,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Hi Rohini,

Greetings from Future Group.

This is Priya from Future Group Care. We are extremely sorry for the trouble caused to you. I have forwarded your complaint to the concerned department. They will get in touch with you.

Regards,
Priya
Future Group Care

Hi Rohini,

We hope that you are satisfied with the resolution provided to you by our team. In case you have any further queries you can get in touch with me at [protected]@futuregroup.in. I will be glad to assist you.

Regards,
Priya
Future Group Care

LG AC — Even my newspaper boy provides better service than LG

Hello,

There is big disconnect between LG dealer promises and delivery of the LG service centeres.

If you have to lean how to make excuses than LG is the best palce. Some examples
1. Morining mai busy hai. Aaj Sunday hai na.
2. Technichian aaj nahi aya. Aaj Sunday hai na.
3. Technichian kaam nahi ker paya load shading hai na.
4. Kal morning mai 7 am bhej deta hoon.
5. Sir morning kaise ayenga. I stay at Dilshuknagar.
6. Evening mai gas connection check nahi ker sakte hai. Baki kaam kal karenge.
7. Aap ka service request log late hua sir.
8. LG comes into picture only when we get service request.
9. Sunday jayada kaam tha, aaj 11 am tak bheja deta sir.
10. (at 11 am on phone) Sir, what time should i send my people for installation. Aap abhi tak ghar per hain.
11. Aap ka electrician ka kaam baki hai na sir. (As if this his work is pending because of electician)

With all of above execuses and passing the buck to each other i think it's not worth buying product from LG.

I have a lot of LG products in my house like AC's, LCD television etc. Although their performance is good, but I am sorry, I cannot say the same thing about their after sales service.

I am having some problem with my window AC and had lodged a complaint with their complaint registration center on phone. I lodged the complaint on 07/04/2009 (No. N9C[protected]. Somebody from the local service center came to my house the next day to have a look at the problem . He said that it is a problem of the thermostat and then on the next day, he said it is a problem with the installation(gap between the side of the AC and the wall). This happened on 09/04/09. Post this event, nobody attended to the problem inspite of my repeated reminders to the complaint registration center. Two days back, I managed to get the number of the local service center and requested him to send somebody to have a look at the problem.
He did send somebody but after 15 days of rigorous follow-up, the problem still remains unresolved. (If the installation guy is there then the service engineer is not or vice versa.)

I tried to contact your regional office(Ranchi), several times over the past few days, but nobody picks up the phone. The phone number of the customer service department([protected]) given on the site is also useless. Nobody picks up the phone there also.


Seeing this kind of a service, I am now very apprehensive of buying any other LG product.

Hope to see a more favourable and agile service team.

Very true, the after sales service is pathetic for LG. I have LG split AC. it had developed some cooling problem.
I called the toll free no and was told that a technician will visit the next day. but to my utter dismay nobody turned up for almost a week.
I had to make several calls to the customer care. the technician came after a week and inspected it.
he said it needs to be collected from you and will be collected the next day.
I had to make several calls to get it collected from me. it took another 4 days.

pathetic service LG.

I would certainly not recommend LG product to anyone.

I

JAAGO LG JAAGO...

LG — Worst Customer Service

LG is one of the worst brand that any body could think of buying. Because the after sales service is pathetic and this is not the right word to describe the quality of service and the SLA they maintain with the customer. We logged a complaint as our window AC was not functioning on the 26 May 2010 at 1.00 P.M. I have done a followup more 7 times. Today(31 May 2010)only i have called the service center 5 times. Some of the Customer care executives to whom i spoke was
Keru
Shrinath
Prema
and a TL(not sure of his name)
Note: Not sure if the above names are the real names, more possibilities of being fake.

A service engineer visited my house on the 27th May 2010 and told that there is chip or a board problem and that it has to get replaced, he commited that it would get done within 2 days. 4 days have passed and no response. When enquired the customer car representative claims that there was no response from the customer, which is a blunt lie. i would want see the itemized bill of that service engineer to chk whether our contact nos were dialled.

Im taking this issue as a serious concern as it has involved both physically and mental stress to entire family. I would definetely take this case to the consumer court.

My strong recommandations to all is please do not buy any LG PRODUCT.

Vidya Shivakumar

LG AC — Poor service

LG People are the worst and the complete process are just for nothing.

People keep on calling on the AC Status and everytime I had give my feedback which remains with them with no action / feedback.

I complained strongly but seems LG is least bothered about there customers......

Reaching to right people is again a major task and no one is concern. Below mail send to them long back with no action.

Company like LG should be totally banned in India the way they are supporting customers.

Regards
Rakesh
[protected]




Hello,

This is with reference to LG AC complaint........

Till date, this summer I am not able to use the AC.....courtesy LG Support.

It real pathetic the way LG support is giving service to there customer.
Even the concern person i.e. owner of the service center "Mr. Neerag" don't how to talk to there customer.
He put me hold for more than 25 minutes and later handed over the phone to his employee to pass me the message that we can't give the service unit...........after promising me for 6 times earlier that it will be sent next day.

Initially they kept the AC for more than 10 days with them and after that more faults were added rather rectifying the actual issue:
- AC not cooling......actual complaint
- front panel not working
- fan speed not working

The worst part is wrong commitments..........people working with this service center are totally work on false commitments.

I am forced to go to "consumer court" with all relevant complaint numbers and other details with me.

The service center is giving bad name to LG support and should immediately be banned.

I have lost all the confidence in LG and will never advise anyone to go for LG products.

Regards
Rakesh Sharad
[protected]

LG AC — non-cooperation and pathetic attitude of PEL & LG

To
The Head/ Incharge,
LG/PEL companies Limited

Dear Sir,
I am a senior doctor (professorial level) and medical teacher. Presently, I am serving in the globally recognized, prestigious institution of Allama I bal Medical College-Jinnah Hospital complex Lahore ,Pakistan. I bought split air conditioners (A/Cs) of LG company because of’’ respect’ and recognition of LG and PEL at international level. It was common perception that both the companies treat their customers/clients with respect.

I feel sorry to state that I have experienced non-cooperation and ‘disrespect to customer’ so far.
Detail is as given below;
1)PEL complaint no:042583;work order ref.04107;date, 9.9.2009;paid Rs.400.

I had to request a large no of members of top level administration of both the companies at national and international level to solve the petty/routine issue or problem with my A/Cs. Me and my family had to suffer due to scorching heat of hot weather for a long time. Thanks to big wigs!

2) PEL complaint no; 15721; work order ref.nil; date, 14.4.2010; paid Rs.2100
3) PEL complaint no; 15722; work order ref, 11574; date, 14.4.2010; paid Rs.1500

After a lot of ‘struggle’, the complaints were attended. Despite spending lot of money, the problems with my A/Cs persisted. The competence and skill was not impressive.

4) PEL complaint no; 28825; work order ref.3819; date; 7.9.2010; paid Rs.400
5) PEL complaint no; 28826; date, 7.9.2010; work order ref.3818; paid Rs.400
These complaints (4& 5) are, still, lying unattended even after a long time (more than six months)

No body in PEL and /or LG bothers to attend calls/requests and there seems no monitoring regarding ‘quality /level’ of work performed by technicians.(ref; PEL complaint 2 & 3)
Keeping in view the previous bitter experience (ref; PELcomplaint, 1, 2, 3)I can imagine, it would be hard for me to teach medicals students, treat the patients and live comfortably/respectfully with my family in this summer.
Please show positive concern. Prompt, positive response is requested and expected.
Thanks

Dr. Tariq Rahmani
(Mailing address; 19-B, AIMC Doctors colony, new campus Lahore, Pakistan; e-mail, tariq.[protected]@yahoo.com;cell;[protected]/ [protected])

Ref: my complaint, subject;"non-cooperation and pathetic attitude of PEL and LG";dated March 15, 2011
NO RESPONSE HAS BEEN RECEIVED SO FAR ie 7.4.2011
Best Wishes,
Dr.TARIQ RAHMANI
19-B, AIMC Doctors colony new campus Lahore Pakistan
[protected]/[protected]
e mail; tariq.[protected]@yahoo.com

CONSUMER NO-LSA5DR25.ANGL
HELLO
I MR. SHREERAMSINGH HAD TO PURCHASE 1 NO. LG AC MODEL NO-LSN5DR2SFS.AN51DR1 FROM BHUBNESWAR LG COMPLANE OUTLET SHOP ON SUNDAY[protected] BUT I GOT FACILITY OF INSTALLATION GVENING 8.00 CLOCK AFTER SO MANY CALLS.
I HAVE LOT OF LG HOUSE HOLD ITEM IN MY HOUSE AND ALSO VERY FAVIOURATE OF L.G BUT I DONT GET RESPONCE ABOUT INSTALLITION AND TILL NOW IT IS INCOMPLETE INSTALLITION NO. BODY HAS TO HELP FOR THIS THING.
PLESE ACKNOWLEDGE

LG AC — NOT GIVING SOUND SERVICE

TIMELY COMPLAINED FOR LG AC(WINDOW) NOT GIVING SOUND SERVICE, NEEDS THE SENIOR MOST OFFICE PERSON TO ATTEND THE COMPLAINT SWERIOUSLY.

LG AC — SERVICE

I HAVE AMC UPTO JULY 2012. ON 23 JUNE 2011 I REGD A COMPLAINT SO LG MACHENIK COME MY HOME AND SAID AC SHOULD BE GO SERVICE CENTRE SO AFTER TWO DAYS COME TWO BOYS AND TOOK MY AC TO SERVICE CENTER BUT TILL TODAY 6 JULY 2011 I DID NOT RECEIVE MY AC ON PHONE THEY SAID THAT COMPRESSOR IS OUT OF STOCK SO I WANT TO KNOW THEY BUY COMPRESSOR AFTER RECEIVING COMPLAINTS OR LG CO. IS FRAUD CO. IT TAKES AMC AND IT CAN NOT PROVIDE IT. MY MOBILE NO. IS [protected], MY COMPLAINT NO. IS RNA[protected].

LG — AC under AMC not getting Service

There is gas leakage issue in my AC since 12 June 2012.
Since Last 3 weeks I am struggling to get GAS filled in AC.
Unfortunately my AC is under AMC , may be this is major Issue I am not getting any service for LG.
I am constant touch in Mr Sameer Dhiman which picks up call after every 500 Missed calls. Since last Many days My only task is to call LG persons but nobody has manner to pick call be it Sameer Dhiman, Pooja Mathur , Gaurav or even a mechanic or driver in LG all are trained in same way.
I have never seen such a poor call center of a company , which do not have any answer other then "we will arrange a call back within 24 hours" even that don’t come never.
Since Last three days in evening Mr Sameer sends me a SMS that AC will be delivered tomorrow. Compliant number is RNA[protected].
I hope I will get my AC after your intervention, but I sincerely make a request you to get LG service improved , Since Last 3 weeks I am only making calls to LG. and never experienced such a worst service even from a local shop.

AC came to my home for delivery, It was really shocking that again AC was delivered without changing coil, as it was case of gas leakage with in 5 days so everybody ( who are in TO and CC) said that certainly coil will be changed.

Now as AC has old coil, Please make sure coil get replaced in next 2 days or I need my AMC money back, I will be really happy to not to use such a pathetic service like LG .

After 2 days if I did not get service engineer at my home to replace coil i will go to consumer court for harassment done by LG.

Also have a look .. Since 11June no response from LG on this thread.


Rahul

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Lg42 led tv

I Have Already Place Complaint About LED TV. But From Ahmednagar Authorised Service Center No Any Serviceman Provide, No Any Call From Their Side

has not delievered my subjects

i have biught an inverter for lg but no one has reliesed me the notie

Led TV 32"

TV displays lines (|||| |||| |||) like this only...
May I know what is the cause generally for this...

LG Fridge — delivery of defective fridge

i bought a fridge from dignity electronics hyderabad on 06 Apr 09.The fridge is not working from day one and no one is responding even after lodging complaints atleast ten times and i am fade up with this and request to please replace that fridge or refund my money.

LG Fridge — Defective fridge given

i purchased a LG fridge on the 9th of April from Croma store in indraprasatha, sony world signal. The fridge given to me was defective. I got the delivery on 10th April and on the same day when we started the fridge, it wasn't cooling. I lodged a complaint with LG customer care on the very day requesting for replacement . My complaint number is - rna[protected]Roshmi Dutta) .
However there wasn't any response from LG. I even tried contacting croma but it wasn't of any use. When a person had come for demo, that time itself i informed him that my fridge isn't working and requested for replacement. I have been pleading croma and LG for help, but no use!! This is NOT the way to treat customers.
Helplessly i had to visit the croma store on 17th april and requested for the replacement. I was informed by the store manager that this issue will be escalated to the supervisor and a replacement will be done within 48hrs.I was provided an email id where i should be contacting the supervisor detailing about my complaints but unexpectedly the email id i.e kormangala-23innerringrd.[protected]@cromaretail.com was incorrect! The contact no. Of the store is also incorrect. I have been CHEATED by croma! Everytime its not possible to miss my office and run to the store. I still haven't got my replacement and now the store is asking for another one week! I am highly disappointed with the disgusting service provided by Croma and LG. I need my money back so that I can purchase a fridge and I NEVER again want a crom product! Horrible service! The technician who was send to my place did not even behave well with me. He just informed that fridge isn't working and needs replacement without guiding me further.Â

My invoice number is SLF02A[protected]
P.S : I want my money back on Monday!

Thank you.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

LG India — Pathetic services from LG

I placed a call on 14/04/12 for my window A/C servicing (Under Valid AMC). LG representative inspected the A/C on 17/4/2012 and informed that A/C will be picked for servicing in next 2/3 day. As A/C was not picked up even after one month I placed a second call on 21/05/12 and same service representative inspected the A/C and informed it will be picked up by next 2days max. on 25/05/12 LG representative picked up this A/C but till date this A/C was not returned back and no update from LG.
This is very unfortunate and unacceptable that a company like LG took more than 45days fix the issue of a window A/C (LG's own Product)? Not sure how LG using “ Happy Living Plan” slogan ?
If LG is not able to provide service why they collecting money against AMC.

They should refund the amount collected toward AMC & should return the A/C immediately so that I can get it repaired
by some local A/C repair centre.



Asish Sarkar
[protected]

These guys are totally fradulant. Better take off for a day and reach out to their workshop or service center, get it back to your home at your own cost, and throw it off somewhere and buy a newer one.

My condition is also similar to you. Planning to do the same.

Same Blood...

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Mr. Danish,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG — DEFECTIVE ITEM RECEIVED BY DEALER

RECEIVED DEFECTIVE REFRIGERATOR FROM LG DISTRIBUTOR, HE IS TELLING FREEZE WILL BE CHANGED AS SOON AS POSSIBLE BUT IT IS MORE THAN ONE MONTH ITEM HAS NOT BEEN CHANGED BY THE YOUR DEALER HAS SEND ONE FREEZE WHICH IS ALSO DEFECTIVE. I COME TO THE CONCLUSION LG PRODUCTS ARE NOT GOOD AND QUALITY IS POOR THAN OTHER COMPANY.

Dear Sir/Madam,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team