LG Electronics Complaints & Reviews

Lg services from lg dealer.

1. I have been raised a call on 31/06/2013 still now service man not reached my home.
2. Service man assured we will come on 15/04/2013. Again no came till afternoon, so i called to customer care. They said your call has been cancel. please check with near by lg services center
3. So I called them and asked the reason for cancel my call. They said simply sorry sir call was more than 14days, so we cancel. Please raise a new call, we will reached before today evening. Still now no response...!!!

Where we go for this...!!! Please help on this...!!!

Note: (Reopen facility required for LG ac customer care)
Cancelled call id: RNA[protected]

I have given my phone to remove dust from its screen and also purchased new battery from lg service centre.When i got phone back with new battery it was discharged so i hardly used the battery for 2-3 minute.After returning home when i charged the battery and start using the handset touch screen was not working and next day when i go to service centre they said its not their fault and new touch screen will cost Rs1900.I have also given them Rs 400 earlier to remove dust from screen.
Name of service centre-Elcom Trading Company Pvt. Ltd.
Address of service centre - Somesh Narang,308 ,Madhuban Building , 55 . Nehru Place, New Delhi -110019.
Contact Information[protected].[protected] , elcom.[protected]@lgmobiles.com

I have purchased lg led lcd tv in april 2012, as warranty is upto 12 months and after warranty expired later a month in june the malfunction of motherboard/mainboard started.

The tv doesn’t start at all. A horizontal bars appear on the screen.

There is no fault of power supply in my home and also no physical damage of circuits inside the tv which was seen and tested by their lg technician itself.

Now a question rises to me. Do lg programs their motherboard / mainboard to malfunction after the warranty period expires because no unusual thing can be seen inside the tv like electric shock, burnt etc.,

Tv is physically good from outside and also on circuits. Problem is only due to the motherboard.

I want this problem to be solved asap.

If my lg led lcd tv motherboad / mainboard is not replaced for free of cost then

I will not recommend anyone to buy lg appliances because of this reason. Instead i will publish my problem over social networking like facebook, twitter, youtube etc.. So that no one should prefer to buy lg appliances in future.

To
LG Electronics
India Pvt. Ltd
Greater Noida
Dear Sir/Madam
This is to bring in your kind notice that I (Vikas Kumar) am a Customer of LG India Pvt. Ltd. I had purchased a T.V. of Model 21FDSWSEBT and Serial no 702NLLG008640 Under A.M.C. My T.V. had got some issue due to which it was not working properly, I had complained about it to LG India Pvt. Ltd. But employees of the company do not take care of it. I had submitted my TV to the workshop of LG India Service Centre on 14/4/13 and I had talked to the customer care several times but all in Vain they are saying that your TV cannot be repaired and you can have 2000Rs for it. I really admire LG India Pvt. Ltd. products, but this time the behavior of the employs of the company hurt me a lot. In future it would not be possible for me and my friends or relatives to purchase any product of the company.
So you are kindly requested to take necessary action about the same or I would be bound to take legal action against the same.

Regards:
Vikas Kumar
Email: [protected]@yahoomail.com
Ph: [protected]
Complain no –RNA[protected], RNA[protected]

I have purchased a microwave oven LG MC2149BPB worth Rs.10900 from Nandilath G-Mart, Kadappakkada, Kollam on 25/08/2012. But now the system has some heating complaint. So Please do the necessary.

ANILKUMAR.K.B.
NALINAM,
MULAMTHADAM JUNCTION,
THOLICODE. P.O. PUNALUR- 691 3333.

Mob No.[protected]
Resi No.[protected]

hi sir,
my name girraj prasad agrawal,i bought one split ac ,life ,so when gurantee finish i did amc 1year
,then complain come in my ac,service man came
after 15 days he said its ok u use,then after 2days same problam
,engenier came then 15 days my ac came back,ok,after 2 days same problam, then cam engineir then 30 days came back ,also same problam came
,i can not define how many time service man came and go ac ,so poor service,whole seson of hot coming out,but service centre nothing do in my ac ,i want now change ac, my ac modal-lsa3qw2vf2, sr no-901nlmj000323,u ask many complain number in tollfree,
i no rembember, registerd no-[protected],[protected], my no- [protected]



also i am dealer ,in this seson i do not sale any product of lg ,because i no want agian problam come and costomer abuse me,
now i go in court and i poster in every street and i every news paper will give it problam
,
lg so poor,i want service center regin and i have many officer number ,i want all officers suspend,so many complain
,.now i will do advertisment of pradip ji ka service centre so poor,

I have bought one LG mobile (optimus g) IMEI No. [protected] on 8th March 2013.While purchasing I have convey the msg that Phone Has gorilla glasses so scratches are not coming in Phone Glass but within the month I have face the problem of scratches on front side of the mobile. I have made the complain regarding this and someone has guide me that you should visit our customer care service center you might be get the solution from there.
Today i.e[protected] I have visited your service center noida sector 63 regarding this and I have socked no body is ready to solve my problem especially Mr. Pawan Once I will try to meet senior person Mr. Sameer , again he is not ready to meet me and try to solve my problem.
I am using other gurilla glass's phone and I am satisfy with those performance .
I think it's my big mistek to use LG Mobile who are not present in the market or face there competitors.
Phone have manufacturing defect and important thing is that you guys are not ready to accept it. All the time your service center executive told me that sir this is not Manufacturing defect. I let you inform that MG optimus G has been hiting up while playing any game within 30 min. Now I facing a new problem in moblie that is cracking of back cover.
I want a proper solution.

Dear Sir/Madam,

This complaint is with respect to the LG split AC in one of my offices, please see below the relevant details:

Model Number: 2 ton split - LG LSA862 0145 / LSA6zp2

Vendor: Rahul Electronic Private Limited

Bill date: April 28,2010

Warranty: (5 years - compressor)

First Complaint date: November 6, 2012 for compressor fault. Complaint number:[protected]. LG replaced the compressor

Second Complaint date (in less than 6 months of the new compressor): March 6, 2013. Complaint number[protected]. No response from LG

Third Complaint date: March 21, 2013. Complaint number[protected] LG changed compressor yet again.

Fourth complaint date: May 3,2013 (in less than 3 months of the new compressor). Complaint number[protected]. No response from LG

Fifth Complaint date: May 9,2013 - Complaint number[protected]

In a little more than a year my compressor has been spoilt thrice and replaced twice.

This is highly annoying as my staff's work is affected.

I request LG to take action by replacing my AC right away and request them to provide me an explanation in writing.

Look forward to hearing from someone.

Request you to get in touch with my administrative hear Mr. Ravi on [protected] on this.

Thanks,
Neety

I have purchased window AC(HOT $ COLD) from LG SOLUTION INDIA PLAZA(GOKUL),Exhibition road ,Patna(Bihar) in 02 april 2012.This AC is not working properly since starting. lots of time i lodge the complaints regarding cooling but did not got any permanent solution in spite of interim solution. Today service engineer visited and told that "TheCompressor got faulty & replacement required".Compressor having 05 years guranteen but Gas filling will be charged from customer.that is very painful and pinching me why i have seleceted LG? .My warrenty has expired on 02 April 2013 and within a month problem being start.Actually this AC having problem since starting and i have lodge so many complaints regarding the problem about this particular AC but they ignored my request all the time. So,requested to you please change this model, if model not changed the repairing amount and gas filling will be not chargable from my account .

Dear Sir,

FACTS:

- I purchased two LG 3D LED 42LM6690 Television (TV) of approximately 1 lakh each via separate invoices on 20 February 2013 from Croma Stores located at Oberoi Mall, Goregaon, Mumbai under a discount scheme.

- I received the delivery of both LG LED TV’s and one LED TV out of two was installed immediately on delivery.

- For installation of another LED TV, I specifically...

Dear Sir,

I have purchased a mobile Model LG E615, Set serial number. 209kphg074961 with purchase date 28/12/2012.

I went to LG store on 15/5/2013 in Image service,chotti baradari, patiala, Contact number of agency.[protected] and [protected] for lodging a complaint of my mobile as i faced problems in hearing the caller's voice,battery problem and the phone use to gets hot while charging. The complaints were informed to the executive who attended me and he gave me 10 days time for resolving the problem. Today when i called him after 10 days he informed that he has not send my phone for the service and has kept my phone in his center. He also told me that he used my phone to check it and without sending it to the service center he declared that the phone is working properly.

The crux of all the email is
1) Why had he kept my phone for 10 days in his service center?
2) If he had not send it to service center then he should have called me and returned my mobile!!
3) Without my permission he has used my phone for 10 days and he himself declared that the phone is working correctly.

I request you to register a complaint against the whole matter and provide me resolution for this. I am till facing the above mentioned problems

Can any one from the LG management look into this and get my complaint attended immediately. I am sorry to say, I never expected this kind of attitude from LG, being a reputed company. The way you treat your customer is not at all accepted.

Thanks
Yogesh
[protected]

With the help of Bajaj finance I just about managed to buy an LG refrigerator, model no ; LG GL-408YSQG4, delivery was done on 28/11/12.
I was shocked to find that it just stopped cooling today barely 6 months after purchase.
I ordered it at e-zone and tried calling the Malad showroom at Infinity mall , but it just kept ringing for hours. Called the e zone call centre who assured me that the store would call me in 2 hrs but they did not call. The fridge is stacked and in this weather all the perishables will have to be binned. I am so badly inconvenienced.....please help. Thank you.

Rohini Ferns
mobile:[protected]

I am a resident of delhi...n i own an LG air conditioner..purchased two years back. My AC has not been working properly since last week..n i called LG customer care for the same.I was shocked at the poor service provided by them.For four conscecutive days, some or the other executive kept telling me they would contact me within 24 hrs, n nobody called. Then after i lost my patience with themthey gave me the local area customer care number..who didn pick up the phone for a day..n then gave me various numbers of repair technicians none of who had any idea that they were suppposed to look into my complaint. Till now no one has come for looking into the complaint and m kind of too frustrated too run after them anymore...i would suggest them to shut down this customer care service rather than frustrate their customers by it.

SIR
I HAVE BOUGHT THE LG REFRIGERATOR FROM MAHAVEER ELECTRONICS AT BELGUAM ON 25/03/2012 WITH MODEL NO 258VE4CVBZEAN AND THIS IS GIVING TROUBLE SINCE 20/03/2013 AND LG REPRESENTATIVE HAVE VISITED THE 4 TIMES AND CHANGED THE TIMER AND INSTRUMENT CALLED SWITH BUT AFTER 5 DAYS THIS HAS BEGAN GIVING TROUBLE THAT THIS FRIDGE WILL NOT GIVE THE COOLING EFFECT AND MAKING LOUD NOISE AND AGAIN I COMPLAINED ON 24/05/2013 AND THEY ARE TELLING THAT THEY WILL BE SENDING THE SENIOR TECHNICIAN ,

WE HAVE FED UP WITH SERVICES OF THE LG COMPANY,

IF THE COMPANY DOES NOT SOLVE OUR PROBLEM WE MAY FORCE GO TOE CONSUMER COURT AT HAVERI
I HAVE PREPARED THE DOCUMENTS FOR SUBMITTING TO THE CONSUMRER COURT

PL LOOK IN TO THE MATTER AND HELP US TO SOLVE THE PROBLME AS EARLY AS POSSIBLE

RAJESH

LG has the worst customer service and it might not be because of the people attending the call!! My AC is down and i was told that the motherboard and display board had to be replaced. and was told that the part will be available in a day or 2. Its been 10 days and no one knows when the part will arrive!!! In fact, they say that the part has to come from Korea!! and they have no idea when the part will arrive!!!

So no more LG products for me. I am going for Indian made products who parts are available and built within the country...

Its a lesson learnt hard way!! Never trust something that has no good maintenance. At least with Indian products i am can be sure the parts are available in india!!

I am sure no one cares if you lose a customer....

I bought a new LG Regrigerator from Vijay Sales Indrapuram and It was delivered to me in defective state there was no cooling in the fridge even after I kept the fridge on for the whole day.
LG Engineer came he checked the fridge and told me that the gas needs to be refilled. I called LG customer support and asked them to replace the Defective piece but they are saying they can't replace the defective piece they can only repair the defective piece.

HI,

On 14th May 2013, I had given my LG P690 mobile phone for repair as the touch pad was not working properly and my phone was continuously getting hanged. I had given it to your Vashi Service center.

I was asked to collect the phone on the 17th May 13 from the service center. Unfortunately, your Service Center has not stuck to their words because I have not yet received my mobile. When I enquired on 17th May I was asked to come today on 20th May. And today when I am checking with the service center on the status of the mobile I am asked to wait for 5 more days as they do not have the display in stock.

I am very disappointed because nobody is ready to give me a proper answer. When I called your customer care they tell me that it is an old model so the spare parts are not available. But to let you know for your information when I had given my phone for repair it was still under warranty. So how can your people say that a one year old model is old and not in service now.

Your customer care also informs me that they cannot do anything and I should connect with the service center, but whenever I call the service center the lines are busy. At the end I have to go every time to the service center to enquire about my phone.

To resolve the problem, I would appreciate if you could see to it that my phone gets repaired at the soonest and in proper way.

I look forward to your reply and a resolution to my problem. Please contact me at the below number.

Sincerely,
Danish
+91 [protected]

rom:
"Rajkumar shrivastava"<[protected]@rediffmail.com> | Add to Address book |This is spam

To: <[protected]@lge.com>
Subject: Fw: RE: Defective LG AC.
Date: Sun, 19 May 2013 13:58:42 IST

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Dear Sir,
We have complaint of as trailing mail again to again about your product
But you have no needed further action while I have complaint on
16.05.2013,complaint no-RNA[protected] and touch customer care [protected] on
18.05.2013&19.05.2013, please suggest to me.
and Your mechanic touch with me on 18.05.2013 , same start the work now at present
My AC is in shutdown till on.
I have inform to related AC problem that the leakage of gas in every month
And my warranty period finish on 20.05.2013.
I am inform to your that after 20.05.2013 not responsible me, LG company
responsible for solving the problem,no any charge paid by me in future.
Otherwise My AC replace immediately.



Note: Forwarded message attached

-- Original Message --

From: LG Service [protected]@lge.com
To: "[protected]@rediffmail.com" [protected]@rediffmail.com
Subject: RE: Defective LG AC.


Get your own FREE website and domain with business email solutions, click here
Dear Customer,



We acknowledge your concern & forward it to our Branch office in order to take an immediate step in this regards.



To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.



Thanking you and reassuring you of our best services always.



Thanks and Regards

Kapil Bhardwaj| Customer Service|

LG Electronics | INDIA |

Email ID: [protected]@lge.com

Toll Free—[protected] (MTNL/ BSNL[protected]For other operators prefix STD code)



From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Saturday, March 16, 2013 6:06 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com
Subject: Defective LG AC.



Dear Sir,
We have purchase the one new air conditioner(1.5T) in May-2012 from aditya vision rajendra nagar patna Bihar but I have face out the problem in AC since from purchasing date that Gas leaking every one n half month finished now at a time complaint registered through aditya vision in your service centre but mechanic has comment for defective piece sell by show room also only one service arrange by LG company now at a time second services is pending for AC.
Please suggest to me for better services by LG to customer.

Regards
R.K.Shrivastava
SH-E&I
Patliputra Cement Works
(Aditya Birla Group)
Patna-Bihar
Pin-800020
Mob-[protected]

Home address
R.K.Shrivastava
SK-38,Hanuman Nagar
Kankar Bagh
Near Malahi Pakri chowk
Patna-Bihar
Pin-800020
Mob-[protected]

Dear Sir/Madam,

I have purchased LG semi automatic washing machine model No WP15125SD from Pranav electronic [LG Best Shop, SG Road, Ahmedabad] on 25/06/2011.

Within six months of purchase, we encounter some problem in machine, which resulted in damaging of our cloths. I started making complain about this to LG customer care. Approximately 10 complain I have made for the same problem.

In the month of Nov-12 they took the machine to workshop for repairing and kept it for five days but the problem was not resolved.

Second time they took the machine in Feb 2013 and kept it for a week. This time Mr. Parthiv gave assurance that this time if the problem is not resolved then they will replace the machine or refund the entire amount. All the engineers who visited gave different opinion about this problem. Still the problem is there. I tried contact Mr. Pradeep [M.[protected]] Mr. Parthiv [[protected]] and Mr. Krupashankar Tripathi [M. [protected]] [LG workshop Ahmedabad] about this but they were neither giving any response nor picking up my phones. After all these efforts made by your engineer still problem persist. Because of this problem around 10 different cloths are damaged.

Following are few recent complain no which I have made for this problem.
RNA[protected] on dt. 18.10.12
RNA[protected] on dt. 29.11.12
RNA[protected] on dt. 30.12.12
RNA[protected] on dt. 13.02.13
RNA[protected] on dt 11.05.13

LG Life’s better you are making our life miserable.

I sincerely request you to address this issue at the earliest otherwise I may have to take legal action for this matter.

Regards
Dr. Jigar Desai
Ahmedabad
[protected] (M)

PAGE - 1









1) Name: RAMA KRISHNA KOYA



2) Address: KAILASH KUNJ; H.NO:4-7-146/8; SHANTIVANAM; BAGH HAYATH NAGAR; HAYATH NAGAR; HYDERABAD – 501505; ANDHRA PRADESH; INDIA



3) Cell Number: [protected]



4) Residence telephone no: [protected]



5) Your E-mail address (very important, without this you will not receive the copy of notice):


[protected]@hotmail.com



6) Payment details (transaction number or DD number, dated and bank). Refer
S. No (C) 4.









PAGE - 2


1) Name of opposite party: Mr. Soon H. Kwon, Managing Director and Director,
LG ELECTRONICS INDIA PVT LTD.,

2) Registered address of the Opposite Party: Plot No. 51; Udyog Vihar; Surajpur-Kasna Road; Greater Noida, 201306; India
3) Telephone no: [protected] Fax:[protected]

4) E-mail of the chairman or company e-mail (this is necessary to provide
else we will not be able to send the notice):

Simpi | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free-[protected]


Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com , [protected]@lgindia.com
Toll Free—[protected] (MTNL/ BSNL[protected]



6) Name and address of the branch with which you dealt and received
defective product and services:
Branch Service Manger Mr. Y Sekhar Contact number [protected].
L G Electronics Pvt Ltd., Survey No-54, Pulla Reddy Sweets Building, Kharkana, Secunderabad-09, Hyderabad - 500009









PAGE – 3


1. COMPLAINT: My L G MODEL 1.5 TR SPLIT AC LSA5UW2VF1 against Complaint No: RNA[protected] booked on 16th April 2013 at 10:02:55 PM. was in a good working condition spoiled in the process of repairing requested problem by negligent and inefficient service personnel and Opposite Party demanding money for replacement of irreparable items.


Details:

1. I purchased an L G Model 1.5 ton Split AC LSA5UW2VF1 as per Invoice No: 100 dated 2nd May 2009 for Rs.23750/- in my wife’s name Smt. Sunita Koya. (Invoice attached)

2. I booked a Complaint No: RNA[protected] on 16th April 2013 at 10:02:55 PM telling that no sufficient cooling even at 18 degree and it is not working as earlier.

M/s.Rao’s Aircon, the L G Service Contractor sent their staff to rectify the problem. They just got us satisfied on the day and charged service charges Rs.449/- against their Invoice No: 00258 dated[protected]Invoice attached). They could not solve our problem permanently. (Refer Email Correspondences dated 20th April 2013 07:54 PM to 30th April 2013 15:25:47 in Page No. 1 & 2)

3. On my complaint they (the Contractor) sent their technician namely Mr.Firdas (Contact No: [protected]) on 2nd May 2013. He took away my AC Machine stating that Compressor must be replaced in free of cost if I could produce Purchase bill, against Job Sheet dated 2nd May 2013. It was clearly mentioned in his Job Sheet that ‘Compressor Trouble’ (Job Sheet attached). I sent Invoice through email on 3rd May 2013 by 11:09 AM. (Refer Email Correspondences dated 3rd May 2013 to 13th May 2013 in Page No. 3 to 5)

4. During this period (from 3rd May 2013 to 13th May 2013) when I contacted Mr.Firdas about the progress of work, he told that they sent AC Machine to L G Work shop as they did not have stock of Compressor. When I contacted service staff at L G Work Shop they said that they have completed their job and waiting for permission to deliver
PAGE – 4

the good. They sent AC Machine after several follow-ups on 13th May 2013. The Company Transporter delivered the
machine saying that their technician would come to install by tomorrow i.e., 14th May 2013.

5. Company Technician namely Mr.Faiem (Contact No: [protected]) came to my home and noticed several problems when he tried to install the machine. Exhaust Fan hit walls and started making noise. After getting it repaired, Motor started makes noise like a floor mill. He said that AC gives sound like that. When I scold on him he said that it was not his fault and I should ask workshop people. When I asked workshop people they told that ‘Compressor was in good condition, need not to be replaced, and instead of that wires were changed. And they would send their man to replace motor by tomorrow as they did not have ready stock. After that Mr.Faiem went away without installing the machine. (Refer Email Correspondences dated 14th May 2013 in Page No. 5)

6. On 15th May 2013, I received a phone call from contact No.[protected]. He demanded me to bear Motor Cost towards replacement. I argued that there was no problem to Motor before they (Rao’s Aircon people) took away from my home on 2nd May 2013 and I refused to bear the cost.

7. In their Job Sheet they clearly mentioned ‘COMPRESSER TRBEL’ in broken word (compressor trouble). Instead of changing the compressor they spoiled whole machine which was in good working condition due to their inefficient service. They could not identify the actual problem in the machine. They created other problems by solving the requested problem.

8. When I contacted Service Manager Mr. Y Sekhar (Contact No: [protected]) on 16th May 2013, he argued that due to usage for the last four years machine produces sound. (Refer Email Correspondences dated 16th May 2013 in Page No. 6)

9. I just gave a complaint that my AC was not giving proper cooling. I did not give any complaint for motor problem, noise problem and exhaust fan problem. And they (Rao’s


PAGE – 5


Aircon) did not mention any of these problems in their job sheet before they took away the machine from my home.
All these problems were noticed when the technician was going to install the machine on 14th May 2013 after receiving the delivery from workshop on 13th May 2013.

10. If the said problems were existed earlier why (Rao’s Aircon) did not they mention in their Job Sheet before taking delivery from my home? They sent the machine to L G Workshop for compressor replacement. After certifying that everything was OK at workshop how the problems were raised at time of installation at my home? This is a clear indication of their (L G Service Personnel) negligence and inefficient service. They are demanding money from me for replacement of the items spoiled by them. It is not justifiable to demand money for spoiled items from customer for their negligence and inefficient service.

11. Finally I sent them mail on 16th May 2013 that I would fight on this issue through consumer court until they bring my machine in good working condition. They are not confident that they could repair the motor spoiled.


2. RELIEF:


1. I request them to pay the total cost of Invoice amount Rs.23, 750/- after deducting 4 year depreciation cost as they made my machine irreparable or they should bring my machine in working condition without demanding money for replacement of irreparable items except the items like gas filling etc., used for given complaint.

2. Compensation for harassment and failure of delivering service properly. I suffered a lot for all these days. This should not repeat to other customers in future.

3. Legal charges spent towards this case.






PAGE – 6




3. DOCUMENTS:



1. Covering Letter

2. Complaint: 01 to 06 No. of Pages.

3. Purchase Invoice No: 100 dated[protected]

4. Rao’s Aircon Retail Invoice No: 00258 dated[protected]

5. LG Electronics India Ltd Job Sheet: dated[protected]

6. Email Correspondence: From 01 to 06 No. of Pages dated from[protected] to[protected] arranged in descending order.