LG Electronics Complaints & Reviews

Dear Sir,

I have purchased a mobile Model LG E615, Set serial number. 209kphg074961 with purchase date 28/12/2012.

I went to LG store on 15/5/2013 in Image service,chotti baradari, patiala, Contact number of agency.[protected] and [protected] for lodging a complaint of my mobile as i faced problems in hearing the caller's voice,battery problem and the phone use to gets hot while charging. The complaints were informed to the executive who attended me and he gave me 10 days time for resolving the problem. Today when i called him after 10 days he informed that he has not send my phone for the service and has kept my phone in his center. He also told me that he used my phone to check it and without sending it to the service center he declared that the phone is working properly.

The crux of all the email is
1) Why had he kept my phone for 10 days in his service center?
2) If he had not send it to service center then he should have called me and returned my mobile!!
3) Without my permission he has used my phone for 10 days and he himself declared that the phone is working correctly.

I request you to register a complaint against the whole matter and provide me resolution for this. I am till facing the above mentioned problems

Can any one from the LG management look into this and get my complaint attended immediately. I am sorry to say, I never expected this kind of attitude from LG, being a reputed company. The way you treat your customer is not at all accepted.

Thanks
Yogesh
[protected]

With the help of Bajaj finance I just about managed to buy an LG refrigerator, model no ; LG GL-408YSQG4, delivery was done on 28/11/12.
I was shocked to find that it just stopped cooling today barely 6 months after purchase.
I ordered it at e-zone and tried calling the Malad showroom at Infinity mall , but it just kept ringing for hours. Called the e zone call centre who assured me that the store would call me in 2 hrs but they did not call. The fridge is stacked and in this weather all the perishables will have to be binned. I am so badly inconvenienced.....please help. Thank you.

Rohini Ferns
mobile:[protected]

I am a resident of delhi...n i own an LG air conditioner..purchased two years back. My AC has not been working properly since last week..n i called LG customer care for the same.I was shocked at the poor service provided by them.For four conscecutive days, some or the other executive kept telling me they would contact me within 24 hrs, n nobody called. Then after i lost my patience with themthey gave me the local area customer care number..who didn pick up the phone for a day..n then gave me various numbers of repair technicians none of who had any idea that they were suppposed to look into my complaint. Till now no one has come for looking into the complaint and m kind of too frustrated too run after them anymore...i would suggest them to shut down this customer care service rather than frustrate their customers by it.

SIR
I HAVE BOUGHT THE LG REFRIGERATOR FROM MAHAVEER ELECTRONICS AT BELGUAM ON 25/03/2012 WITH MODEL NO 258VE4CVBZEAN AND THIS IS GIVING TROUBLE SINCE 20/03/2013 AND LG REPRESENTATIVE HAVE VISITED THE 4 TIMES AND CHANGED THE TIMER AND INSTRUMENT CALLED SWITH BUT AFTER 5 DAYS THIS HAS BEGAN GIVING TROUBLE THAT THIS FRIDGE WILL NOT GIVE THE COOLING EFFECT AND MAKING LOUD NOISE AND AGAIN I COMPLAINED ON 24/05/2013 AND THEY ARE TELLING THAT THEY WILL BE SENDING THE SENIOR TECHNICIAN ,

WE HAVE FED UP WITH SERVICES OF THE LG COMPANY,

IF THE COMPANY DOES NOT SOLVE OUR PROBLEM WE MAY FORCE GO TOE CONSUMER COURT AT HAVERI
I HAVE PREPARED THE DOCUMENTS FOR SUBMITTING TO THE CONSUMRER COURT

PL LOOK IN TO THE MATTER AND HELP US TO SOLVE THE PROBLME AS EARLY AS POSSIBLE

RAJESH

LG has the worst customer service and it might not be because of the people attending the call!! My AC is down and i was told that the motherboard and display board had to be replaced. and was told that the part will be available in a day or 2. Its been 10 days and no one knows when the part will arrive!!! In fact, they say that the part has to come from Korea!! and they have no idea when the part will arrive!!!

So no more LG products for me. I am going for Indian made products who parts are available and built within the country...

Its a lesson learnt hard way!! Never trust something that has no good maintenance. At least with Indian products i am can be sure the parts are available in india!!

I am sure no one cares if you lose a customer....

I bought a new LG Regrigerator from Vijay Sales Indrapuram and It was delivered to me in defective state there was no cooling in the fridge even after I kept the fridge on for the whole day.
LG Engineer came he checked the fridge and told me that the gas needs to be refilled. I called LG customer support and asked them to replace the Defective piece but they are saying they can't replace the defective piece they can only repair the defective piece.

HI,

On 14th May 2013, I had given my LG P690 mobile phone for repair as the touch pad was not working properly and my phone was continuously getting hanged. I had given it to your Vashi Service center.

I was asked to collect the phone on the 17th May 13 from the service center. Unfortunately, your Service Center has not stuck to their words because I have not yet received my mobile. When I enquired on 17th May I was asked to come today on 20th May. And today when I am checking with the service center on the status of the mobile I am asked to wait for 5 more days as they do not have the display in stock.

I am very disappointed because nobody is ready to give me a proper answer. When I called your customer care they tell me that it is an old model so the spare parts are not available. But to let you know for your information when I had given my phone for repair it was still under warranty. So how can your people say that a one year old model is old and not in service now.

Your customer care also informs me that they cannot do anything and I should connect with the service center, but whenever I call the service center the lines are busy. At the end I have to go every time to the service center to enquire about my phone.

To resolve the problem, I would appreciate if you could see to it that my phone gets repaired at the soonest and in proper way.

I look forward to your reply and a resolution to my problem. Please contact me at the below number.

Sincerely,
Danish
+91 [protected]

rom:
"Rajkumar shrivastava"<[protected]@rediffmail.com> | Add to Address book |This is spam

To: <[protected]@lge.com>
Subject: Fw: RE: Defective LG AC.
Date: Sun, 19 May 2013 13:58:42 IST

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Dear Sir,
We have complaint of as trailing mail again to again about your product
But you have no needed further action while I have complaint on
16.05.2013,complaint no-RNA[protected] and touch customer care [protected] on
18.05.2013&19.05.2013, please suggest to me.
and Your mechanic touch with me on 18.05.2013 , same start the work now at present
My AC is in shutdown till on.
I have inform to related AC problem that the leakage of gas in every month
And my warranty period finish on 20.05.2013.
I am inform to your that after 20.05.2013 not responsible me, LG company
responsible for solving the problem,no any charge paid by me in future.
Otherwise My AC replace immediately.



Note: Forwarded message attached

-- Original Message --

From: LG Service [protected]@lge.com
To: "[protected]@rediffmail.com" [protected]@rediffmail.com
Subject: RE: Defective LG AC.


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Dear Customer,



We acknowledge your concern & forward it to our Branch office in order to take an immediate step in this regards.



To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.



Thanking you and reassuring you of our best services always.



Thanks and Regards

Kapil Bhardwaj| Customer Service|

LG Electronics | INDIA |

Email ID: [protected]@lge.com

Toll Free—[protected] (MTNL/ BSNL[protected]For other operators prefix STD code)



From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Saturday, March 16, 2013 6:06 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com
Subject: Defective LG AC.



Dear Sir,
We have purchase the one new air conditioner(1.5T) in May-2012 from aditya vision rajendra nagar patna Bihar but I have face out the problem in AC since from purchasing date that Gas leaking every one n half month finished now at a time complaint registered through aditya vision in your service centre but mechanic has comment for defective piece sell by show room also only one service arrange by LG company now at a time second services is pending for AC.
Please suggest to me for better services by LG to customer.

Regards
R.K.Shrivastava
SH-E&I
Patliputra Cement Works
(Aditya Birla Group)
Patna-Bihar
Pin-800020
Mob-[protected]

Home address
R.K.Shrivastava
SK-38,Hanuman Nagar
Kankar Bagh
Near Malahi Pakri chowk
Patna-Bihar
Pin-800020
Mob-[protected]

Dear Sir/Madam,

I have purchased LG semi automatic washing machine model No WP15125SD from Pranav electronic [LG Best Shop, SG Road, Ahmedabad] on 25/06/2011.

Within six months of purchase, we encounter some problem in machine, which resulted in damaging of our cloths. I started making complain about this to LG customer care. Approximately 10 complain I have made for the same problem.

In the month of Nov-12 they took the machine to workshop for repairing and kept it for five days but the problem was not resolved.

Second time they took the machine in Feb 2013 and kept it for a week. This time Mr. Parthiv gave assurance that this time if the problem is not resolved then they will replace the machine or refund the entire amount. All the engineers who visited gave different opinion about this problem. Still the problem is there. I tried contact Mr. Pradeep [M.[protected]] Mr. Parthiv [[protected]] and Mr. Krupashankar Tripathi [M. [protected]] [LG workshop Ahmedabad] about this but they were neither giving any response nor picking up my phones. After all these efforts made by your engineer still problem persist. Because of this problem around 10 different cloths are damaged.

Following are few recent complain no which I have made for this problem.
RNA[protected] on dt. 18.10.12
RNA[protected] on dt. 29.11.12
RNA[protected] on dt. 30.12.12
RNA[protected] on dt. 13.02.13
RNA[protected] on dt 11.05.13

LG Life’s better you are making our life miserable.

I sincerely request you to address this issue at the earliest otherwise I may have to take legal action for this matter.

Regards
Dr. Jigar Desai
Ahmedabad
[protected] (M)

PAGE - 1









1) Name: RAMA KRISHNA KOYA



2) Address: KAILASH KUNJ; H.NO:4-7-146/8; SHANTIVANAM; BAGH HAYATH NAGAR; HAYATH NAGAR; HYDERABAD – 501505; ANDHRA PRADESH; INDIA



3) Cell Number: [protected]



4) Residence telephone no: [protected]



5) Your E-mail address (very important, without this you will not receive the copy of notice):


[protected]@hotmail.com



6) Payment details (transaction number or DD number, dated and bank). Refer
S. No (C) 4.









PAGE - 2


1) Name of opposite party: Mr. Soon H. Kwon, Managing Director and Director,
LG ELECTRONICS INDIA PVT LTD.,

2) Registered address of the Opposite Party: Plot No. 51; Udyog Vihar; Surajpur-Kasna Road; Greater Noida, 201306; India
3) Telephone no: [protected] Fax:[protected]

4) E-mail of the chairman or company e-mail (this is necessary to provide
else we will not be able to send the notice):

Simpi | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free-[protected]


Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com , [protected]@lgindia.com
Toll Free—[protected] (MTNL/ BSNL[protected]



6) Name and address of the branch with which you dealt and received
defective product and services:
Branch Service Manger Mr. Y Sekhar Contact number [protected].
L G Electronics Pvt Ltd., Survey No-54, Pulla Reddy Sweets Building, Kharkana, Secunderabad-09, Hyderabad - 500009









PAGE – 3


1. COMPLAINT: My L G MODEL 1.5 TR SPLIT AC LSA5UW2VF1 against Complaint No: RNA[protected] booked on 16th April 2013 at 10:02:55 PM. was in a good working condition spoiled in the process of repairing requested problem by negligent and inefficient service personnel and Opposite Party demanding money for replacement of irreparable items.


Details:

1. I purchased an L G Model 1.5 ton Split AC LSA5UW2VF1 as per Invoice No: 100 dated 2nd May 2009 for Rs.23750/- in my wife’s name Smt. Sunita Koya. (Invoice attached)

2. I booked a Complaint No: RNA[protected] on 16th April 2013 at 10:02:55 PM telling that no sufficient cooling even at 18 degree and it is not working as earlier.

M/s.Rao’s Aircon, the L G Service Contractor sent their staff to rectify the problem. They just got us satisfied on the day and charged service charges Rs.449/- against their Invoice No: 00258 dated[protected]Invoice attached). They could not solve our problem permanently. (Refer Email Correspondences dated 20th April 2013 07:54 PM to 30th April 2013 15:25:47 in Page No. 1 & 2)

3. On my complaint they (the Contractor) sent their technician namely Mr.Firdas (Contact No: [protected]) on 2nd May 2013. He took away my AC Machine stating that Compressor must be replaced in free of cost if I could produce Purchase bill, against Job Sheet dated 2nd May 2013. It was clearly mentioned in his Job Sheet that ‘Compressor Trouble’ (Job Sheet attached). I sent Invoice through email on 3rd May 2013 by 11:09 AM. (Refer Email Correspondences dated 3rd May 2013 to 13th May 2013 in Page No. 3 to 5)

4. During this period (from 3rd May 2013 to 13th May 2013) when I contacted Mr.Firdas about the progress of work, he told that they sent AC Machine to L G Work shop as they did not have stock of Compressor. When I contacted service staff at L G Work Shop they said that they have completed their job and waiting for permission to deliver
PAGE – 4

the good. They sent AC Machine after several follow-ups on 13th May 2013. The Company Transporter delivered the
machine saying that their technician would come to install by tomorrow i.e., 14th May 2013.

5. Company Technician namely Mr.Faiem (Contact No: [protected]) came to my home and noticed several problems when he tried to install the machine. Exhaust Fan hit walls and started making noise. After getting it repaired, Motor started makes noise like a floor mill. He said that AC gives sound like that. When I scold on him he said that it was not his fault and I should ask workshop people. When I asked workshop people they told that ‘Compressor was in good condition, need not to be replaced, and instead of that wires were changed. And they would send their man to replace motor by tomorrow as they did not have ready stock. After that Mr.Faiem went away without installing the machine. (Refer Email Correspondences dated 14th May 2013 in Page No. 5)

6. On 15th May 2013, I received a phone call from contact No.[protected]. He demanded me to bear Motor Cost towards replacement. I argued that there was no problem to Motor before they (Rao’s Aircon people) took away from my home on 2nd May 2013 and I refused to bear the cost.

7. In their Job Sheet they clearly mentioned ‘COMPRESSER TRBEL’ in broken word (compressor trouble). Instead of changing the compressor they spoiled whole machine which was in good working condition due to their inefficient service. They could not identify the actual problem in the machine. They created other problems by solving the requested problem.

8. When I contacted Service Manager Mr. Y Sekhar (Contact No: [protected]) on 16th May 2013, he argued that due to usage for the last four years machine produces sound. (Refer Email Correspondences dated 16th May 2013 in Page No. 6)

9. I just gave a complaint that my AC was not giving proper cooling. I did not give any complaint for motor problem, noise problem and exhaust fan problem. And they (Rao’s


PAGE – 5


Aircon) did not mention any of these problems in their job sheet before they took away the machine from my home.
All these problems were noticed when the technician was going to install the machine on 14th May 2013 after receiving the delivery from workshop on 13th May 2013.

10. If the said problems were existed earlier why (Rao’s Aircon) did not they mention in their Job Sheet before taking delivery from my home? They sent the machine to L G Workshop for compressor replacement. After certifying that everything was OK at workshop how the problems were raised at time of installation at my home? This is a clear indication of their (L G Service Personnel) negligence and inefficient service. They are demanding money from me for replacement of the items spoiled by them. It is not justifiable to demand money for spoiled items from customer for their negligence and inefficient service.

11. Finally I sent them mail on 16th May 2013 that I would fight on this issue through consumer court until they bring my machine in good working condition. They are not confident that they could repair the motor spoiled.


2. RELIEF:


1. I request them to pay the total cost of Invoice amount Rs.23, 750/- after deducting 4 year depreciation cost as they made my machine irreparable or they should bring my machine in working condition without demanding money for replacement of irreparable items except the items like gas filling etc., used for given complaint.

2. Compensation for harassment and failure of delivering service properly. I suffered a lot for all these days. This should not repeat to other customers in future.

3. Legal charges spent towards this case.






PAGE – 6




3. DOCUMENTS:



1. Covering Letter

2. Complaint: 01 to 06 No. of Pages.

3. Purchase Invoice No: 100 dated[protected]

4. Rao’s Aircon Retail Invoice No: 00258 dated[protected]

5. LG Electronics India Ltd Job Sheet: dated[protected]

6. Email Correspondence: From 01 to 06 No. of Pages dated from[protected] to[protected] arranged in descending order.

We had registered our complaint for LG A/c repair (which is under warranty) on 7 April 2013, telephonically. There was no cooling and we were informed that the gas had leaked due to coil failure. The indoor & outdoor units have been uninstalled and taken for repair at service center on 19 Apr 2013 and is yet to be returned and installed back after repair.

We are asked to directly callup the LG service center (Franchisee) by the LG customer care people! (Why should the customer contact them and what response should we get?) Many reasons are told for the delay and we dont get any proper responses from the LG customer care / service center. We make 7 to 8 calls to various people daily and this has become a daily routine for us to call and follow up on the status. They still say 'they need to replace a spare and the installation will be done in 2 days!'.

In this kind of hot summer, the product is of no use to us!!!!. We would be happy if atleast, they give us a buyback option!.

We will soon have a newborn baby at home (any time expected), to suffer in this weather.

We would like to take it to consumer court, if the same status continues.

The complaint no. is RNA [protected] and the service center contact no. is[protected] and[protected]. We have also tried to contact Ms. Banu Devi at [protected] (LG personnel) and were promised for installation the next day, but to fail.

What a customer support, in this most wanted summer season... !


Rajesh,
Chennai

Dear sir/Madam,
I went to purchase an ac with 1.5 tonne capacity from M/S Khalsa Electronics House with Tin Vat No. [protected]. The shop owner (Shri Popendar singh) intimated that it would cost about Rs. 19000 and additional charges will be for stabilizer (Rs. 5500). Next day, the man calls me at my no. by his no. [protected] on 02/05/13 (AN). The person stated that actually ac which we sale as 1.5 tonne happens to be actually 1.0 tonne, therefore, it is not advisable for you and you(me) being very close to him(Shri Popendar singh) i (Shri Popendar singh) am telling the truth. He advised me to purchase AC with 02 tonne capacity which would be actually 1.5 tonne in reality. I agreed. After purchase of AC with details as AC LG LWA5CR1F[WINDOW, he submitted the bills(dated 05/05/13 invoice no. T-624). I contacted customer care of lg as one friend created doubt about capacity. They intimated that this ac with details AC LG LWA5CR1F[WINDOW is 1.5 tonne capacity. Had it being 2.0 tonne capacity rating customer care person would have told me that it is 2.0 tonne. Thus, shop owner has cheated me about capacity of ac to sale product at rate Rs. 24400 +5500(Stabilizer) and i need justice not only for me but for all consumers who go to this shop and are being cheated for specifications of products. Copy of invoice has been attached.
Hoping for positive response

Regards,
Sarvesh C. Dwivedi
Samastipur

I purchased 47 inch LED TV in 2012 April and within 12 months of warranty completion display does not work. When logged in a complaint with LG customer care the technician insists replacing the panel at cost of Rs 42000. If a product & brand like LG cannot with stand 13 months there is something seriously wrong with the brand LG. The AMC are equivalent to 50% cost of product and either way it is loss for customer.

I have an Lg Air Conditioner from 2009 , previous year my AC starts making noise but that time it was normal . With the passage of time noise increases day by day , i called lg support center on 6 April 2013 from my uncle’s mobile phone [protected] & registered a complaint about AC , the support assistant told me that they will message me the compliant number but they don’t , the compliant is registered with the name of mohit narang r/o 117 A Block , Ward no. 18 , Near JBM School , Sri karanpur . After that technician visited my home n checked AC n says that 1 part is damaged & needed to be replaced , in response i said m ready to pay for replacement of part.they says that repair will be done within 2 days . but after waiting them for 1 week i again called lg support center n register a compliant again , they also says that repair will be done within 72 hours but unfortunately again repair is not done within the mentioned time . After that technician again visited home n says that part is not available with them so he will temporarily fix the noise problem . they applied adhesive tapes on AC indoor fan n after that some noise reduces , he starts demanding rs 450 for service charges but when i deny to pay he says me to just pay rs 220 for visiting charges , after thinking for 5-10 minutes i paid rs 220 . But after few hours of running , AC again starts making too much noise n when i again called lg support again n this is 3 time when m calling lg for support they keep on saying that your compliant has been registered n solved with in 72 hours n they have given me the contact no. of Ms . NILU ( head LG ) i made a call to miss nilu and i made a compliant with her about my AC . they made a conference call with LG ( Sri ganganagar) n replied me that AC will be repaired within 2 days . I waited for 2 days but no technician has come to my home , after waiting for more 2-3 days technician came to my home n says tht he will fix tht problem , after checking he replaced a part named as FAN BUSHES n again started the AC instead of reducing the noise . AC starts making more noise , Technician told me that AC MOTOR is defeted and needs to be replaced , i agreed with technician statement n ready to replace my AC’s motor . He told me that MOTOR will be available in store within 4 days . but it has been 9 days passed from that day and when i call LG office Sri ganganagar they keep on refusing me that they will tell me within 10-30 minutes but even waiting for 3 hours i again called LG SRI GANGANAGAR and they says that my AC will be replaced today evening i.e (wednesday ,15/06/2013) i keep on waiting the technician till 7 pm but no technician has come to my home for repairing the AC .Again on thursday i called LG SRI GANGANAGAR n keep on saying that today evening it will be repaired .but agin its not get repaired again i make an call on friday , saturday also .but same response by lg. AND the AC is making too much of noise that i cant able to sleep . I am suffering from this problem since last year but that time it was less but now it has become a big problem for me , due to that i cant able to sleep n do my work and m really very disappointed by LG . please do something .thanks

About a month back our LG microwave's keypad stopped working, after my complaint within 2 days Mr. Gurpreet was sent to change the keypad but again after 2-3 days the whole system stopped working. I complained again and again after the 3-4 days Mr. Gurpreet was sent for the service, this time he bought some parts along with him to chanage, but he just tightened some wires and dint use those parts for the repair and went. From 9th May the microwave's keypad stopped working again, after my complaint again Mr. Gurpreet called up saying that there is no problem in the keypad but one of the parts.
I want to know that even after knowing that there is no problem in the keypad but one of the parts WHY DID NOT HE CHANGE THE PART THAT VERY DAY EVEN THOUGH HE HAD BOUGHT THE PARTS?
I would like an expert to be sent for the repair of my microwave, i have requested this before as well.
Would be obliged if my complaint would be taken care of ASAP.

I bought a 42" LG LM6700 3D TV from Jumbo Electronics on 10th Feb 2013. As per the offer I was eligible for free 3D bluray home theater and 2 additional 3D glasses. The shop owner told me that the gift will be delivered in 4 weeks. I waited for 8 weeks and then called customer care. They told me that I will get a call in 48 hrs from LG team. I didn't receive any call. I called them again after 3 days but even didn't receive any call. I called them several times but all efforts went in vain. Finally I argued with them then they give me one mobile number, I called that mobile number the person said, I am not from concern dept and he gave me one email id (ashish gupta from LG company). I sent an email to Ashish. Ashish kept making excuses for 4-5 weeks but the problem didn't resolved.
1 month before I called Jumbo electronics, they gave me another mobile number (Rahul Devgan). Now its Rahul's turn to do the time pass. He started making excuses that the gift will be delivered by weekend and so on.
Now Rahul is saying we have dispatched the gift to Jumbo and Jumbo team is saying they didn't receive the gift. WHAT THE HELL.
It has been more than 3 months now and I am still waiting for my gift. This is really very ridiculous not acceptable treatment being given by such a giant LG company to their customer.
My Name is Navin Sakurikar ([protected]).

I purchased LG television dated on 13 aug 12.
and after 18-19 days it lost its sound i complaint to customer care and it short out but after 10 days same problem generate again and i repeated previous step . these steps , i repeated approx. 19-20 times but they are not giving final solution that is the replacement of television or kit. without replacement this problem cannot solve. i have talked to many persons in company but every says it is not in my hand. i have to postponed my urgent work when engineer came at my home. once they have tested it in there company for 7 day but no solution.
kindly help me i am writing some complaint nos.
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
THANKS.
Durgesh Dixit

Dear sir
I have a LG Home theatre Model no: SH13ST-A borrowed on after 3 years from a rural shopping mart named MANISA in Nedumangad.After this time I have a problem is that the mail unit ( sub woofer )is not working yet.I have also tried to contact customer care what I have to do,but I am dipresed about your customer service that it is all time busy so I tried to register a complaint on this page. So I kindly request a great regardance for my complaint.


with regardance
a LG CUSTOMER..............................!

I AM LIVING IN VILLAGE RAI, DIST. SONEPAT, HARYANA. I REGISTERED A COMPLAIN OF MY SPLIT AC ON DATED 22th APRIL 2013 AT LG HELPLINE NUMBER AND THEY ISSUED A COMPLAIN NO. RNA[protected]. THEIR MECHANIC TOLD ME THAT THE GAS HAS LEAKED OUT SO HE HAVE TO REFILL IT AND WILL REPAIR IT TOMORROW i,e ON 24TH APRIL. BUT ON DATED 25 TH APRIL, ANOTHER PERSON CAME AND TOLD THAT PREVIOUS MECHANIC IS NOT WELL SKILLED AND THE INDOOR UNIT OF SPLIT AC HAS TO TAKE TO SERVICE CENTER. NEXT DAY I CALLED TO LOCAL SERVICE CENTER, THEY REPLIED ME THAT THEY HAVE ORDERED THE REQUIRED PART TO COMPANY. BUT STILL THEY DID NOT REPAIRED IT TILL TODAY ON DATED 8TH MAY 2013 (APP. 20 DAY ). I HAVE SPENT APP. 23000 RS. LAST YEAR FOR 3 YEARS AMC [KIND OF EXTENDED WARRANTY] FOR 2 SPLIT AC AND 2 LCD.
I HAVE CALLED THEIR LOCAL SERVICE CENTER AND HELPLINE 9- 10 TIMES BUT THEY ARE NOT GIVING ANY SATISFACTORY ANSWER TO ME, AND DO NOT KMOW HOW MAY DAYS THEY WILL TAKE TO REPAIR IT. LAST YEAR AS WELL THEY TOOK MANY DAYS FOR SIMILAR KIND OF COMPLAINTS WITH MY ANOTHER AC.
NOW I DO NOT KNOW WHAT SHOULD I DO. LAST TIME WHEN I CALLED AT HELPLINE NO. HE GAVE ME ANOTHER CONTACT NUMBER OF MY LOCAL AREA IN-CHARGE [NAMED HANSARANI WITH MOBILE NO. [protected]] BUT THIS NO. ALWAYS REMAIN ON SWITCH OFF MODE.
THIS COMPANY IS VERY CARELESS AND IRRESPONSIBLE ABOUT THEIR SERVICES AND ONLY MOTIVE IS TO SELL THEIR PRODUCT AND EARN MONEY WITH THEIR SO CALLED AMC FACILITY.
SO, PLEASE PLEASE DO NOT PURCHASE THEIR AC IF YOU ARE LIVING IS SOME RURAL AREA

FROM-
PUNIT KUMAR
C/0 VINEET KUMAR
E- MAIL :- [protected]@gmail.com

Dear Sir/Mam,
I registered a complaint in you CC department , complaint number is "RNA[protected]" but unfortunately no response from your technical experts regarding the same.It's a second time that I registered a complaint for the same issue but yet not solved by LG technical team.

I spend 25k for this product to make my life/family entertain but i think i am wrong , as issue is still in its place.

I bought LG LED-32LS3000-32" LED from your distributor (Ganpati Plaza Sec-4 Vaishali Ghaziabad) on 20 Jan 2013.

In these three months my LED TV creates problem two times.So my request is that please change my system and provide me a new system, as its not good that in a short period of time a product like TV creates a problem.



Vaibhav
[protected]