LG Electronics Complaints & Reviews

Dear Sir,

Am yet to receive the diwali offer gifts of Blu Ray DVD Player and Three 3D movie titles against my purchase of 47-LED-LM6690 on 10th Nov 2012 from your authorised retailer S.C.Shah & Co. Pvt. Ltd, Mylaopore. TV was delivered to me on 14th Nov 2012.

When I had contacted your retailer on 28th Nov 2012, I was informed that am not entitled to Blu ray player since it got adjusted in the price and further arguing with retailer, they even told there is no blue ray player against this model. On 29th Nov 2012, I had visited your retailer again and asked them to give me in writing in their letter head stating that they had made price adjustment against the offer floated by LG, but they refused to.

This is to inform you that at the time of purchase, I did not involve in price negotiation with your retailer against the offer floated by LG.

Do your authorised retailers have right to adjust price in the offer floated by LG ? If they are adjusting, are they producing LG, a copy of form where we customers acknowledging the price deduction against the offer floated by LG ? How can dealer say No blue ray player against this model, when LG had put up an open advertisement in news papers?

I feel cheated with this LG offer by your authorised retailer.Humble request to LG to ensure that the customer gets what was promised of the offers floated.

As per your offer, I had received only 4 nos 3D glasses along with TV. We are yet to recieve "Three 3d MovieTitles" and the "3D Blu Ray player".

I had written mails and calls to LG customer care about this to help me out. Till date am not getting any positive update on the same.

Complaint No given to me is : VCA[protected]
My TV serial No.210PLVC124959.
My Registered email with you: [protected]@gmail.com
My Registered mobile/Phone no with you: [protected]

Hoping for a solution from you THE LG who makes Life good and not miserable.

Dear Sir/madam
This is Sanjeev choudhary from Delhi. I had bought a double door refrigerator from LG store here yamuna vihar on 2011 for my House.
suddenly in august 2012, it stopped working and after a 15 days of calling the service centre frequently, the service people came on sep 2012 and put some gas in it and charged me Rs, 1450, and said it will work in a couple of days… but nothing happened. I called the service people again and they asked me to the compressor is not working and compressor will change and give me quote for gas and compressor around Rs.5300.00.i have call to miss anju(custome Care manager) for repair of my refregetor but she conact me with local repair center and his rpresentative reply that you was filled gas out off LG Representative.so that Rs.5300 will charge. please help me.

Sanjeev Choudhary

i have bought an LG front load washing machine worth 33k 1 month back. The demo for the same is still pending. The height of annoyance is that i have been following up since last 15 days for registering the demo. And all the customer care guys do is "we'll send a reminder call". The technician never called me back for the demo. We have also registered 2 complaints...but all in .vain.

The service center that is Shree electronics never picks up the phone nor does the customer care manager.

There is no option left for me.

Hi

I am using LG washing machine WP9256 from last 3 years, there was one small breakage in washing tub and i have logged the call with LG support center using support reference number rna[protected] dated 28/11/2012. After continuous followup with service team my washing machine delivered to my home on 10th of Dec'12. As my product have only body breakage problem , body of the LG machine got changed. For this change i have paid Rs 3711. I have checked the washing machine in next 30 minutes and find that there is lots of noise and its spin tub is not working . I have again talked to the LG service desk on same day in maximum 1 hr interval with call reference number rna[protected]. LG team has visited and saying that the motor of the washing machine faulty. It gave me big surprise , how come this part of body got faulty without any usage after repair. I am trying to convince LG service people but they are not ready to accept this gap and ask for new repair charge for this replacement .
I need immediate attention from your and provide me necessary support on this resolution. All these delays is creating big trouble for me and service team is mentally harassed me on the support part.
Looking for your kind suppot on this.

Thanks
Ritesh
[protected]

Following is the complaint I sent to LG support but received no acknowledgement or call or email reply.

From: [protected]@hotmail.com
To: [protected]@lgindia.com
Subject: Complaint - Refrigerator
Date: Thu, 6 Dec 2012 12:51:38 +0000

I bought one LG refrigerator on 29th August, 2012 (Model GL-305VS4/2012).

Recently I noticed one bump in the body which definitely is not man made. I am attaching the photo herewith. It seems the adhesive has come off due to difference in temperature with the arrival of winter. It is not a dent which is generally caused by hitting with something but its a bump which can not be created by us.

I lodged a complaint with service desk on 27th Nov (RNA[protected]. The outcome was very disappointing. The representative was confused and his superiors we blatantly telling "customer is lying, don't bother".

They even refused to provide the assessment in writing so that I can take it up with appropriate forum. However they refused to do anything about it.

I am very disappointed with the service, attitude, behavior. Moreover I am disappointed that my new refrigerator is not looking good anymore with this bump.

I urge you to do something about it urgently. I have packed my home with LG appliances with the assumption that your service is very good but now with this experience, I have to think twice before I buy any LG appliances.

Regards

Pratyay Bose
2A, 85 Vivekananda Sarani
Kolkata 700078

[protected]

This is Rohit Prakash, working with a Govt. of India enterprise posted at Siliguri Dist. Darjeeling. I had purchased a LG 42 inch 3D Plasma TV “42PW450” on 30.07.2011 from E-Zone, Siliguri. On 28.09.2012 evening, this LG TV stuck in standby mode and it wont turn on. When I again plugged in after removing D2H HDMI cable, the same thing happened i.e. the red light is on, click the power button on the remote or on the tv, and there is a click, the red light goes off, and within a second, another click, and then the red light comes back on. Problem was reported in LG Support and then I came to know that my product is out of warranty. Anyway my Complain number is RNA[protected] and till date it is not get repaired. Service Engineer from LG came on 29.09.2012 and find that two Boards of this TV have some problem so they have to replace these two board estimating about Rs.3500/- approx. They order for the same and on 12.10.2012, he came with those board and replace the same but it wont work. Now, he said that I have to bring this TV to LG Siliguri Service Centre because it seems that Flat Panel or logic board has some problem which is too costly items. I am residing in a HIG Flat with proper earthing, no voltage fluctuation and also there was no thundering takes place in that period of time then how it was happen. On warranty, I did some reading and found that the law is actually vague in that it says the product should last a reasonable time and that is open to interpretation, so dont take no for an answer from the company because a reasonable time may be 10 years for a product like a TV. Now on 05.12.2012, I finally came to know that it is flat panel which is faulty without any reason and it cost around 17,857/- + service charges without AMC. In my view, It seems that TV has manufacturing defect, so my question is
(1) Why was my TV panel last only 1yr 2 month whereas company claims in the advertisement that this type of panel last for 100,000 hrs?
(2) Company like LG India has to take responsibility for high value electronics after warranty for reasonable time?
It is highly time consuming thus harassing mentally as well. Considering above facts, Company policy, mental harassment, monetary loss etc I think that I had made biggest mistake of my life by choosing LG. Me and my family are very disturbed for such a big amount for repairing a TV. Since last 70 days I am continuously follow up the matter via phone and email. LG India Official did'nt take any responsibility at all. Therefore you are requested to pursue the matter at the earliest possible.

MY NAME: BALASUBRAMANIYAM A
MOB NO. :[protected]
I bought LG Split AC 1.5 Ton 3 Star in Rathina Cools Pvt Ltd No.36/1, Rajabather Street, T.Nagar,chennai - 600017 last January 05/01/2012. Last week (18/11/2012) i called LG Customer Care ([protected]) for 2nd Free Service, they told me that they will send the Service Engineer within 48hrs, my Customer Complaint (RNA[protected] yet now i did not get any response from LG Customer Care, Once again i remind the Customer Care on 22/11/2012 regarding my Split AC service they did not responded properly. Worst Service from LG service centre. Please take back your worst product. i recommend everyone not to buy LG Split AC because of their Poor Response & Service.
MODEL NAME & NO. : AC LG SPLIT, 1.5TON, 5 DR3S 3 STAR

I am Dr V Garg.
I had bought a 32 inch LG LED TV LM6410 from their authorised showroom at MEERUT on 07 Nov 2012 wherein a discount was on and I paid Rs 55500/- whereas the MRP was Rs 62000/-.
I was shocked that later on 10 Nov 2012 the company further reduced the price of only this model to Rs 51990/-.
I feel that the company should have treated their early bird customers with sensitivity and should have offered matching discount on their own but that has not happened and when I tried to contact them they are are evasive in their replies.
They did not even follow the concept of price protection.
I request you to please help me in getting justice from the company.
An early action would be appreciated.

We have given 5 Air conditioners for AMC for the last 3 years (renewed every year.) This year LG had sent a new agency to collect the AMC cheque. Now when ever we call for service all the complaints are closed saying "AMC RENEWED BY OTHER AGENCY" Call closed. I do not understand why this is happening, I have not issued AMC cheques to care of foothpath company or agencies, Given it to LG, now if LG's sub agencies are fighting internally we cannot suffer for the same. The air-con have not been serviced by efficient staff and every time we fight with the Area Service Manager he send the executive who claim to have re-paried the A/C's but they never work for more than couple of hours. Now I am tired and have decided to file a case in consumer court for deficiency of service and mental agony. Sad part is there is no address even in the AMC forms where we should send the legal notice to. Does any one have LG's coporate office address?

I had called there 1800 number a few days back and teh executive clamly says that all the calls are closed.
If you have faced similar problems with the we can file jointly. Please contact and help me in the same.

Honestly feel cheated by there advertisements claiming 24hours guaranteed service resolution. Its been now almost 9 months and no resolution at all to the service requests...

I have been complaining to the service centre of the LG products for a non functioning of a newly purchased Home thatre system
Every time i call , the service centre has been intimating us that the local; service centre will attend in 24 hours . I have now called them for over 7 times and have not recived any call form thier technicians. During one fo the first few calls to the national helpline no they gave me a complaint ID as RNA[protected] . After repeated calls to this no they also gave me another service centre no [protected]. this no I have tried over 50 times, either the line is busy and when it rings no one picks up.
I hope this forum takes up with LG appropriately and sorts out the matter.
my phone no is [protected]

My LG microwave still under warranty is non functional since 4th of Nov'2012. I lodged a complaint with LG customer care (Complaint No. RNA[protected] on the 5th of Nov'2012. A technician visited on 7th Nov and said that the diode & heating coil needs replacement and will do the same in a day or two. When there was no response till the 14th of Nov'2012, I again lodged a complaint (Complain No. RNA[protected]) on the 15th of Nov'2012. Till date the problem remains unresolved and the worst is that the customer care also is not responding to our call. I want to be known to the head India operation LG electronics to know about this and expect some action from him.

We have purchased one LG 3D 32LM 6200 Smart TV by Local Vendor ( Guman Jhotwara, Kalwar Road, Near Kanta-pankha, Jaipur ) Which we didnot get the remote and 3D glasses in the packed box , we have contact to Vendor he said to complain in LG but also there is no response so Please Look into the same.

Regards
Vikas Singh
[protected]
110A, Shanti Nagar,
Joshi Marg ,jhotwara , Jaipur RAJ.

I bought LG Tv on[protected] in Shah’s shop in T.Nagar. Attached the bill for your reference.
It seems TV started flickering and picture is not showing clearly. Ie. I raised a ticket RNA[protected] on[protected]. The problem has been restored itself. Ie. The ticket is closed.
Then, the same problem occurred again. I raised another ticket with LG Customer care RNA[protected] on[protected]. Customer care informed me that I will get a call from Technician in 24 hours.
But, It is not happening for the 4 days. I happened to call again and again to prioritize. Ie, Technical person came and check and see the board problem.
Technician says he will request for board and wait for a week. After I waited for one week and another technician came with board and checked that it is not related with Board problem. It seems it is Panel problem.
Ie. I called out his Technical manager to sort out the probem. Technical manager says various reason to rectify the problem.
It seems the ticket is closed as the part is not available.
So far, It is not resolved. I am totally unhappy with LG TV and the support provided me.
I bought the TV for my family and watched around one month only. Because of the TV problem, I am getting lot of problem with my wife and children as the TV is not working.

Now, I have reopened a ticket RNA[protected].
I want to insist again that I am unhappy with LG TV and the support provided me. I request LG Team to return my money 23,100 Rs back.

I purchased LG Hausys Bathroom Couter Top and Sink from their Authorised dealer Bansal Sales Corporation, Laxmi Nagar, Delhi. They took lot of time to deliver product and when it was deleivered it was of poor quality and completelty wrong specifications. It will not even fit the frame. After that they promised to rectify the same in 2-3 days. However even after 2 months they have not rectified. They had taken full advance.
Every time I contacted, they gave an excuse that they are busy. earlier they said it is because of Shradh, then it is because of Dhushehara, then it wa sbecause of Diwali, then it was because of Chhat puja. Now they are saying that it is because of an exhibition they are participating at Pragati Maidan.
I contacted LG Hausys officials also, but they are also protecting their dealer and are not taking any step to rectify the problem. It is putting me to great inconvenience. Will any senior LG Hausys official listen to this and help small customers like me??

i bought a 32'' LCD TV from silligiri in 2009 but from past 2 months there has been no display on the screen. i gave repeated complaints but invein. from past 1 month the service executives are claming to repair it within every 24 hrs but till today nobody has appeared for repair. You are requested to look into the matter and send your rep as soon as possible. otherwise i have to go to consumer forum against you and your company.

I HAVE COMPLAINT 2 MONTHS AGO TO CALL CENTRE THERE WAS NO RESPONSE FROM TECHNICIANS. AGAIN I COMPLAINT ON 27.10.12 YOUR TECHNICIAN MR MAZIR ATTENDED AND SAID SPEAKER ARE NOT WORKING IT SHOULD BE REPLACED WITHIN 4 DAYS TILL DATE THERE WAS NOT RESPONSE FROM YOUR END . I SPOKE MANY TIMES YOUR CUSTOMER CARE AND TECHINICAL MANAGER MANY TIMES THERE WAS NO RESPONSE FROM YOUR END. KINDLY RECTIFY MY TV PROBLEM.

Sir,

I have purchased a LCD 32” Model No.32LS3400 on dt. 27/10/2012 From Kashika Enterprises, Mahmoorganj, Varanasi. I have shocked by the behaviour of dealer while he refused me to provide declared scheme (Airtel Settop box) with the LCD purchased after getting the payment on delivery of LCD. He also mention that scheme in my Payment Slip. When I enquire the dealer about non delivery of Airtel Set topbox with my LCD he said he will install yesterday through the company. But when I enquire second day he asked me to deposite Rs.690/- for Activation of Connection. I told him you have not inform me about the Activation Charge before purchase of LCD and you hav'nt deliver/install the Airtel Settopbox at my home yet how can I deposite the Activation Charge. Now he told me that he cannot deliver the Airtel Settop Box because I did not deposite the charges and "You can do what u can" I feel myself as cheated by the dealer. Pl do needful .

My TV got damaged in lightning in the second week of October 2012. I called the service center no [protected] and they directed me to contact Michro Tech Palakkad on phone number[protected]. I contacted them and a service engineer was sent to my residence and he could not diagnose the problem and told that he is taking the board for repair. I contacted the service center after two weeks and they promised to set things right within a couple of days. I contacted them after a month and they told that thw part is out of stock. The gave me another number of Mr. LIJIN mob :[protected]. He told me that the company had stopped production of the spare.I told him to send back the board immediately, he didnt obliged.

My name is sethu Madhavan, My land phone[protected] and mobile is [protected]. Can you do something to sort this type of arrogancy.
Awaiting your favorable action.

I am Sabyasachi Haldar staying in A-80, Sector-30, Noida, UP (Mobile No. [protected]). I have purchased an LG Refrigerator on 07/07/2011 (Model No. 308VE5- 290 Liter) from Pankaj Electronics of Mayur Vihar Phase-I, New Delhi. Immediately after purchasing there was a problem of cooling and I have registered a complaint on 17/07/2011 (Complaint No. RNA[protected]. Service Engineer came and adjusted the cooling knob only but there was no improvement. Again I launched a complaint on 19th Sept 2011(complain No. RNA[protected] and at the same time sent a mail to your LG Service regarding the same (please refer the trailing mails). They advised me to be in touch with Branch Service Manger Mr Atul Wadhwa on his mobile number 0- [protected]. I called him and Mr. Babu/Shivendra has come and again adjusted the knob but there was no improvement. I have not launched any fresh complaint afterwards and was in touch with Branch Service Manager as per advice of LG Service and service engineer came several times but there was no significant improvement of cooling and they were just killing the time. I requested for replacement of the refrigerator but not possible as informed by Branch Service Manager. Afterwards I lost interest of pursuing the same and that time the problem was moderate and during this process warranty period of one year got expired. The same problem persists and it is actuate now with no cooling at all and I again launched a complaint (RNA[protected] on 16/11/2012. The Service Engineer from LG came on 16th Nov. and told that gas needs to be refilled and due to late time not possible and will be done on next day (17th Nov.) and I have to pay all charges including service charge (approx Rs. 1100/-) which they could do in the warranty period at free of cost. On 17th Nov. service engineer tried to fill the gas but failed and told that gas cooling pipe need to be replaced and I have to pay for all, which cost me around Rs. 2200/-.

My question is that why these same replacements not had been done during the warranty period? Immediately after expiry of warranty period how all these parts get non-functional?

Please do needful and refund the money I need to pay for replacement of all parts, otherwise I will go to Consumer Forum because you people don’t care at all for your customer and this must be my last product of LG.

I don't know whether you take this issue seriously or not but for me this is extremely serious. I bought a LG double door fridge on 32st july 2011 and now it is not working. I launched a complain RNA[protected] and
engineer came and told the fridge had leak and it has corrupted all the parts and it needs to be taken to workshop. Since my warrenty period of 1 yr is over there will be charges on each item.


I just wanted to know do u honestly believe LG fridge lifespan is 1 year ? If that is so I don't have any things to say if not please take this from my home so that I can make some space for another fridge.

I am so delighted to your product and the quality of "CUSTOMER CARE" I shall henceforth make sure I don't buy ANY LG product in future.