LG Electronics Complaints & Reviews

I had recently purchased a LG 1.5 ton Split A/C (Model LSA5MR3M) and am extremely disappointed with the poor installation service from LG. It took almost 3 days of follow-up to get the service engineer to install the A/C. The engineer did not have adequate knowledge about the installation. The engineer mentioned that the installation cannot be tested because we needed our own electrician to do fix the power for the stabiliser. When our electrician did the electrical settings and we switched on the AC, there was water dripping from the AC vent within 15 minutes of operation. We again lodged a complaint for that (complaint number RNA[protected] and the technician who came in could not fix the issue and informed that he will be back in 2 hours. His mobile was not reachable after that. From the service center we found that the call has been closed and had to register another complaint RNA[protected]. They said that it will get resolved in 24 hours. But after 24 hours and 4 follow-up calls nobody turned up. We were surprised to receive an SMS asking for feedback on the service from LG. They had closed the other service ticket as well without resolution. In response to our email complaint, their service desk responded back saying that the complaint has been forwarded to the branch office. We tried reaching the branch manager for close to 2 hours, but nobody picked up the call or even bothered to return the call though the mobile was in use. Its more than 10 days now and we are not able to use the A/C. Utterly disappointing service and customer seems to be their last priority.

I purchased LG Air conditioner from LG showroom, fatehganj. Show room person promised to install AC within 24 hrs, but Inspite of lot many follow ups, the resposne from LG show room was very poor, they take 10 days for installation, I had visisted there show room 12 times after that there person came for installation.

Service of LG showroom of Fatehganj Vadodara is very poor, Even sales persons are manner less. The owner is not inetersted to speak with customers.

This shows carelessness of this show room employee & owner.

Please do not purchase anything from this LG showroom of Fatehganj. Very Very Bad Service.....

dear sir, i ve bought a refrigerator of LG in the month of nov 12. since last month my refrigerator is not providing adequate cooling.
you are request to lodge a complain and get the problem rectified.
major dilip
p-47/1, chakkar maidan
officer accomodation
near prabhat tara school
muzaffarpur,bihar
[protected]

I m using your product Walky Talky since 4 years but from last 4 months It has disturbance in voice and sometimes it disconnected between a call and yes I have already compliant 2 times but they are not coming so, it is request to repair either repalce it..
give reply as soon as possible


regards,
Mr. Shashi Pal Vohra
[protected]
[protected] Mr. Naveen Vohra
624, Ram kishan Colony, Ambala Cantt, Haryana

I have a valid AMC for LG Microwave oven. My complaint nos. RNA[protected] & RNA[protected] dated 19/03/2013 & 31/03/2013 have evoked poor response from LG. The microwave oven is still not working and I am dismayed by the attitude of LG company towards its loyal customers.

Hope to see some result after this e-mail, failing which I intend to approach the consumer court for resolution.

Rajan Raman
110B, 2nd Floor, Krishna Nagar,
Safdarjung Enclave,
NEW DELHI - 110 029

Landline: +[protected]

1. The LG Company is the worst company I have ever seen. Because of the two three products they think that their products are best. But it is not so. Many of their products are worst like refrigerators. Not because of the fault in my refrigerator but I have concerned many buyers and customers. They are also not happy with the LG Company.
2. The LG service is bad that you cannot think it off. I think employees are just for time pass they are so skilled even we have told problem but after 10 to 15 times they have came they could not solve the problem. They don’t know abcd about the refrigerator and when were come demo they have given wrong information about how to control the temperature.
3. And the worst thing is that even after know problems are in refrigerator they had taken almost two months to solve the minor fault in the refrigerator. In the middle of the because of LG the robbery had taken place in my house they enter into my by saying we are from LG. they caught me and put knife of my neck and away. I think the companies have to give work to those who are fit for this job who know something.
4. The dealers of LG they don’t give the full information and convinced you to buy the refrigerator at that time we are god for them but after we purchase they forgot everything. They think we have make fool another one .my suggestion is that don’t buy LG refrigerators kuiki ache nikle toh theek nahi toh chakkar kato. Then there is no one to listen you.
5. If you don’t believe I am writing the complaint no, dates, that how many time I have complaint for the same problem.

Information of refrigerator
LG
Model /year = GL- 298PNG4/2013
Gross volume = 285 liters
Storage volume =259 liters
GL-298.AWGZEBN
S.NO: 302NRBZ038621
10 year warranty of compressor.



Complaints Dates complaint no
Date of purchase 3/3/13
Installment 4/3/13
1st complaint 10/3/13 [protected]
2nd complaint 11/3/13 [protected]
3rd complaint 13/3/13 [protected]
4th complaint 21/3/13 [protected]
5th complaint 25/3/13 [protected]
6th complaint 25/3/13 [protected]
7th complaint 15/4/13 [protected]
8th complaint 26/4/13 [protected]

respected sir/madam
i have a lg plasma tv which is having a problem in it.
the tv just get blur in between running and a white patch is there on the screen
so complained about it on lg toll free no. and booked a complain Of it
the complain no.-RNA[protected] on 18 april 2013

to which i get a feed back call and a service adviser also visited my place
he said that my plasma panel is broken so it is going to be replaced and that to covered under the amc programm

he refer that it will take about 4 days adn the part will come to there works shop by monday.

so i waited till monday but there was no response from there side, to which i again call back on tuesday 23 april 2013 on their toll free number and a customer representative said that he has mailed a reminder of complain to the work shop and a feedback call is going to come to me on wednesday

then i waited for there call from day to night 9 pm
when i got tired up waiting i called their toll free number asking about the details of my complain they just said my cmplain is being cancelled and they gave me a new complain number-RNA[protected]
on 24 APRIL 2013

now i have been pissed off as they are taking a common man as lightly making me feel that i can not do any thing of their as they are a big company

I would like to lodge a complaint on LG as I am unable to lodge a complaint about my 29' Flatron Television of LG. Since tomorrow I am unable to lodge complaint on their toll free number: [protected] on which their representative is telling that their server are not working and they will call back to us about my problem in two hours and i made call yesterday on 5:00 p.m. and till today morning i haven't received any call from them

Today i once again called up on their above mentioned toll free number and the attendant Mr. Prashant is repeating the same story which i heard yesterday evening from them i.e. 23 April, 2013.

I would like to lodge a complain as soon as possible and further i want to resolve my TV problem at the earliest.

My contact numer: [protected]

I did raised a compliant RNA[protected] in the third week of march2013 and till date my issue ("a/c is not working properly, we are not getting cool air ") didnot fixed till now(Apr 22/2013). Everytime I make a call, the customer care center will always say" within 24 hrs our experts will come and fix". Now I really doubt on the experts on the LG products.
This is summer and we do utilize the product during this season.
I think no one want to take the ownership on the complaint and fix it.

I have purchased LG Frost Free Refrigerator Model No. 368YEQ4(VB) on dated[protected] vide tax invoice no. SF161 by paying Rs 30,250 from LG Shoppe Cams Corner (P) Ltd. Kolkata. The product is not as per its specification as there is heavy frost problem in the refrigerator. In have put forward six to eight complaints regardiing this but the company is unable to resolve the frost problem. Instead the response from the LG service centre is worst as they are unable to understand the problem and start arguing. This is very dissatisfying that I am facing the frost problem within the warranty year of the refrigerator and still there is very poor response from the company.After so many complaints the company is unable to resolve the problem and we are reluctant to retain the same defective product.
Last few complaints numbers are given below:
[protected] RNA[protected]
[protected] RNA[protected]
[protected] RNA[protected]

Purchased from: Cams Corner (P) Ltd. Kolkata-700019
Bill no.: SF161
DATE OF PURCHASE[protected]
PROMISED WARRANTY - 1 YEAR
IN THE NAME OF - ANUJA MITTAL
RESIDING AT - 32/A RAMKRISHNA SAMADHI ROAD KOLKATA-700054
CONTACT NO. - [protected] ; [protected]
EMAIL ID - anuja.[protected]@ymail.com

Bought LG Optimus 4x HD 3 months back for 27500
after that phone have giver me hell a lot trouble
have visited service center 8 times in 3 months
first main board was heating up too much so hey replaced main board then battery backup was pathtic they replaced battery
charger was faulty whenever conneted hangs the phone
then ear piece got replaced that wasn't all
A mark appeared inside screen they replaced it but some dust mark was left within 2 days it became big that too in the center of screen i called service center they left me on wait for 40 day then replaced screen then phones right most touch button went out of frequnecy it too again 1 day to be repaired

I have been using LG products for some time now and have been facing a lot of problem I bought very expensive electronic items from LG this dewali with 10 years warranty but the product was defective and had to be replaced it took LG nearly 4 months to replace it, now I have been using the LG wide screen Plasma TV for nearly 7and a half years now the video PCB has been damaged as per information from the LG service centre, I told them to replace the damaged part and will pay for it but the LG people gave me a shocking answer that the TV model is no more available hence the part cannot be replaced, they took my TV and now have sent it back saying it cannot be repaired what am I supposed to do with a TV that is not working do I keep it in my drawing room as a souvinier....I am a retired Air Force officer and have ample time to pursue this issue and am thinking of going legal with the matter if no action is taken this is ridiculous.
My name is Wg Cdr. Kamal Nath and my number is [protected]

Purchased an LG refrigeretor from Cams corner Pvt ltd. on[protected] vide tax invoice no.SF161 the product code is FF-GL-368YEQ4.FVBZEBN by paying Rs.30250.The company promised that the product is frost free but the product is not giving the promised performance.After several complaints company is unable to resolve the problem as we are reluctant to retain the same product.Please solve the matter.From the very first day i am facing the frost problem.After six to eight complaints Company is unable to resolve the problem.here are some latest complaints no.
Coplaints date and no...
[protected] RNA[protected]
[protected] RNA[protected]
[protected] RNA[protected]
Purchased from:Cams Corner (P) Ltd.
kolkata 700019
Bill no.SF161
DATE OF PURCHASE[protected]
PROMISED WARRANTY - 1 YEAR
IN THE NAME OF - ANUJA MITTAL
RESIDING AT - 32/A RAMKRISHNA SAMADHI ROAD KOLKATA-700054
CONTACT NO. - [protected]
EMAIL ID - anuja.[protected]@ymail.com

I purchased an LG AC from RATHNA FAN HOUSE.The LG sales person says that the AC condenser is made of full copper tubes in the AC split unit,but it was found that the condenser is made of ONLY aluminium after it was installed at my home.LG is cheating the public by telling false information and selling their product.

While in the showroom, the sales person shows the inside of compressor unit having full of copper pipe.But while delivering you will not find any copper tube. LG is cheating the public. Don't buy LG AC and that too don't buy from RATHNA FAN HOUSE.

Also, the copper tube connecting the inside and outside units was found to be made of copper tubes ONLY at its ends. In-between the ends its has been joined by a long aluminium tube. This is again is cheating the consumer.

Hi,
We had purchased the LG Microwave S.No. - 211AMFC004915, MC2841SPS 3AMQEIL (TN). We are facing problem regarding performance of the item. I want to bring problem that is four times when we start the instrument, We heard very loud sound likes any bomb exposure. Then we immediately switch off the Instrument.

I want to acknowledge My Name & Address for further processing - Aman Sharma, S/o Smt. Sunita Sharma, House No. 103, Mishra Garden, Opp. Hanuman Ghari Mandir, Kankhal, Haridwar - Uttrakhand.
Name - Aman Sharma
Mail I.D. - patanjali.[protected]@gmail.com, [protected]@gmail.com
Mobil - [protected], [protected].

I had purchased washing machine model No. WF-T7519PR, Sl No. 104NWRJ023670 ON 06/05/11 For Rs.14800/-. Warranty for 2 years. After few days there was heavy noise. LG person came and replaced some parts. Later may be after 8 months of purchase again the noise started. Again LG person came and said he can't resolve this problem. This I recorded in their after service, Customer signature papers also. Than I complained again to LG company vide Id No. RNA[protected] on 28/06/12. Surprisingly without attending the problem I received SMS on 03/07/12, saying that thanks for giving opportunity for service and if you are not satisfied reply back. As there was only two options either satisfied or dissatisfied, I replied as dissatisfied and also called the toll free number and told them about this. They again said they will see that problem is solved. They were talking to me, but no body was coming to attend the problem. Again I complained to LG on 13/04/13. I am not satisfied with product and service.

I agree that man makes mistakes, we need to give one more chance to rectify and learn a lesson not to repeat the episode again but A S Rao Nagar branch, Reliance digital making a nuisance in sending wrong model product and very aggressive in commanding that the product delivery is the same and taking much time to replacing the ordered one. On 11the April'13(ugadi) we ordered a new LG refrigeration, showroom team send the wrong delivery, with the info their commanding that we have order thee same, on explaining and proving that one which is delivery is not there in the display show. sales (Abdul) apologies mistake has been done by the stores and their incharge Karthik, Das promised to replacing the product with a false assurance today night at before 2200hrs. Till now the product is not replaced,WORST, WORST SERVICE.

Well, most of the people attracted towards the reliance digital, but there problem starts as soon as you bought the product, Because of their service? everyone will BECOME regular customer to the branch not for buying purpose, just to get the response from thee management team it gonna take some more time to finish the work.

And Sales guy(Abdul), customer care(mounika) Incharge(Karthik) and DAS and very unethical people and ensure the false promise and cheating the customer, Karthik is very arrogant and worst, behaviour is very bad, Das committed false promise in replacing the product, I don't know how much time their gonna take. customer care ensured that the delivery has been started at 1500hrs but till now 1200am(from upl to safilguda) no response.
Simply careless playing with the customer feelings.worst service, manner less incharge

fOR THEIR MISTAKEN, MAKING US REGULAR WALK TO THE SHOWROOM.


WORST SERVICE, THINK for ANY OTHER SHOWROOM

staff will crack joke on the complaint people.

I NEVER EVER RECOMMEND TO BUY ANY GOODS FROM RELIANCE DIGITAL.

Subject : Repair of LG Refrigerator model no GL – 405YMQG4.DLIQEBN pending since may -12 after repeated complaints for inappropiate cooling, given as follows

RNA[protected] 2012

RNA[protected] 2012

[protected] 14/3/13

[protected] 8/4/13

Teleconvers CUST CARE 12/4/13
I renewed my refrigerator waranity on 9/5/12 HLP PAN CODE 014213. INSPITE REPEATED COMPAAINS COMPANY IS SLEEPING OVER IT .NOW SHORTLY AMC WILL END .THEN LEGALLY I WILL BE HANDICAPED. PLEASE SOME BODY HELP US.
GITU ARORA



Temporary rep on every visit rather than replacement of PCBP/N EAX – 3094140
ASSYNO EAX – 306161

Which has not taken place till date. Reason – Placed order to LG c/o since 2012

Service Reference Number : RNA[protected]
I am Sreejith Nair from Chennai, who lodged a request on 07th Apr for uninstalling and reinstalling the LG AC clearly mentioning as the requirement will be on 12 or 13 Apr.

An engineer called me on 9th Apr, to who I explained that the requirement is on 12th Morning, who provided a Supervisor number. I called the supervisor and updated on 10th Apr, 11th Apr and 12the Apr morning about the requirement.

I took half day leave which costs me around 3000 Rs and held back at home. Following up with the supervisor every 30 min starting from 09 AM. By 11.50 AM, the supervisor came back to me stating that my service request was cancelled which is more than Atrocious.

I called and escalated the issue is customer care and found no avail. This is the second time its happening with me. First LG deceived me by selling a bad AC, now again.
***THANK YOU SO MUCH FOR VALUING THE CUSTOMERS TIME** WE ARE REAL DUMP ***S AND ONLY LG AGENTS ARE SMART***
Hope I have to wait for the entire day to get a technician sacrificing my whole days' salary or Find a better retailer who can do this on time and value the customer...
***LIFE CAN NEVER BE GOOD WITH LG... CHANGE YOUR SLOGAN***

I have raised compalaing yesterday fo rthe servicing of SPLIT AC, but your engineer do not ant to visit the locations as its in warrenty period,
my contact nos is [protected] /[protected][protected]

Please do let usn if your not providing service in warrenty period, wil proceel legaly.

Regards

Prabir Sah