LG Electronics Complaints & Reviews

LG — UNSATISFACTORY PERFORMANCE

DEAR SIR,
PREVIOUSLY I HAD LODGED A COMPLAINT REGARDING UNSATISFACTORY PERFORMANCE OF MY MOBILE ON 01/03/11. BUT THERE IS NO RESPONSE. PLEASE DO NEEDFULL
JITENDRA S PANWAR

Dear Anuja,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Microwave — Manufacturing defect & Service complaint

Dear Sir

This is in regard to the Electrolux 20EC80SS 20Ltr Micro oven which i had purchased from M/s. Great Eastern Trading Appliances Pvt Ltd. Kolkata on 20/02/2008 vide Memo No.DH/CB/03797/07-08. Ever since the machine has never worked properly. It was attended by your Kolkata service centre several times. Finally it stopped working from 22nd July 2008, and after several complain the same was collected from by M/s United Refrigerator Co (Service provider) on the 7th August vide collection memo no 334 from us for necessary repair of PCB.

Since then several follow up were made to M/s.United Refrigerator but all proved to be in vain. The matter was also bought into the notice of Mr. Mullick ([protected]) and Mr. Niranjan Kumar ([protected]) with no results. As a result we had to purchase a new LG Microwave as we were facing acute problem by not having one.

Under the circumstances it is requested to your good self to please instruct your Kolkata office to be kind enough to return the amount of Rs.6290/=(six thousand two hundred ninety only) being the amount of Electrolux Microwave as we do not want to have a product of a company whose service standard is so pathetic. Please also note that if I do not get the refund within 7 days from writing this mail to you I will have no other option but to initiate legal action in accordance to Law.

Kindly treat this very urgent and please do the need full.





G.N.SINGH
Flat No.11A, 3rd Floor
7, J.L.Nehru Road
Kolkata - 700 013.
[protected]/[protected]

LG - Microwave — Microwave does not works - censor is not working

I had lodged my complaint with LG service centre on January 3, 2009 as the Microwave which I was using had no censor or a faulty censor. After following up with Sevice Centre and with Call Centre still there is no reply till date. My Model no. is MC808war and my complaint no. which is not yet responded is W9C10300205.

I would request you to get in this matter and help me on this.

Lg Microwave — defected piece

hiii

My friends gave me this gift as marriage gift LG micowave oven
but it is defected, i called a boy fot chking this he said it is defected so com[pany will replace this
can u plaese help on this >?

LG - Microwave — Defective good delivered

I had purchased a LG microwave from the “seconds” section with which I have faced some problems. I had visited the LG godown whereby the concerned person showed me the models available along with the defects each had and accordingly, I had consented to purchase model # 8089 TLR priced Rs 8292/-, after a 40% discount.
I would like to mention here that the defects in the microwave as shown and mentioned by the concerned person at the time of selection of model at the godown were as follows :

- PCB board was defective and had subsequently been replaced
- A small scratch on the door

However, on receiving the item the following defects were found on the microwave :

- Two small scratches on the door
- Broken body on the right side back corner
- A badly dented back portion (netted) – looks as though it has been smashed
- The rotisserie rod missing
- The accessories inside the microwave (which were seen packed at the time of selection) were all unpacked

Considering the discrepancies in what was selected and the item received, I thought it wise to bring it to your notice so that you may be able to take necessary action on the issue. I had made a call to LG and the call no. is C09B2713507. I would also like to mention that a copy of the Invoice has been collected by an LG personnel on 10 December’09 from my residence. The Invoice no. is 109/23073

An LG personnel had been working on this and mentioned that it would be replaced. However, the person got transferred and therefore I had to contact LG service again. They then mentioned to contact a person in Marketing division. However, this person also refused any help.

I now have the product at my place since November'09 unable to utilise it, or throw it out.

Even if it is purchased from the seconds shop, I felt the staff should have been honest enough to send the correct product. I have also offered LG to take back the product and I would purchase a new one from LG itself providing the additional charges. Even that was not accepted.

Please let me know how I can get out of this as I stand utterly disgusted. LG - a company of repute is only a myth.

Please find attached an email which I had sent to the LG personnel.

Thanks

Lg Microwave — Defective Microwave

On 31st October 2010 , i purchased a LG microwave from TGIP Mall , Noida UP.Since day one it was making a hell lot of noise to which after repeated follow up with the company LG electronics and then they replaced the same with another microwave but still after 15 days of operation it has again started making same noise again.
I donot wish to keep this equipment at my home as it is absolutely ridiculous and cheap quality products which LG is making.

I finally wish that they should refund me the total amount so that i can buy some other microwave of a good company.But these guys are not at all ready to do this.I want them to take away their stupid piece (microwave) and refund me my total money.

Sanjeev Bose

Lg Microwave — Defective LG Microwave

We purchased a LG Microwave top of the line model back in 2008, and have had only problems from day one. At the time of the purchase only we became suspicious for it took the dealer over one and a half hours to arrange for the delivery, and looks like he gave us a defective piece.

From day one the bulb did not work in the microwave and there was no light inside the same while it was running, we did not realize the same for months till a guest pointed that out to us.
We put a complaint and it was fixed.

the quality of heating as compared to other low end versions from other brands is verse in our model and it either does not heat the food properly or takes too much time.
We have now compared our microwave with several models and have come to the conclusion that it was initially faulty as we could never make out the difference till we compared it with other models
Next in store was the noise that the microwave would generate will running. The amount of noise was so loud that my 8 month year daughter would start imitating the noise every time we switch on the microwave.
This time around also we did not realize that it is not normal and took it for granted and paid no attention for long.

Later on there months back when the sound became too much we complaint and had to shell out 1500 rupees for repair, only to find the sound still coming from the microwave.

The experience at the service center in Vishkahapatnam was not great enough for us to go back to them, they did not know what they were charging for and kept giving us a different bill amount for days.

I have now given up on LG products as I have had a very bad experience with host of LG products from Cellphone to Refrigerator and Microwave and would pursue this complaint further also.

Dear Aman,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG Electronics — sms not receiving

Respected Sir I have an account in your bank ,but i am not recieving message when my salary is credited so pls clear that soon . thank you

Expecting quick response

I had purchased washing machine model No. WF-T7519PR, Sl No. 104NWRJ023670 ON 06/05/11 For Rs.14800/-. Warranty for 2 years. After few days there was heavy noise. LG person came and replaced some parts. Later may be after 8 months of purchase again the noise started. Again LG person came and said he can't resolve this problem. This I recorded in their after service, Customer signature papers also. Than I complained again to LG company vide Id No. RNA[protected] on 28/06/12. Surprisingly without attending the problem I received SMS on 03/07/12, saying that thanks for giving opportunity for service and if you are not satisfied reply back. As there was only two options either satisfied or dissatisfied, I replied as dissatisfied and also called the toll free number and told them about this. They again said they will see that problem is solved. They were talking to me, but no body was coming to attend the problem. Again I complained to LG on 13/04/13. I am not satisfied with product and service.

Dear Mr. Rao,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG — Bad customer care

Hi,

I own a LG 29 inch TV. For the past two days the TV is not working, when switched on, a line in the center of the screen appears.
I had called the customer care yesterday (20th June 2011) in the morning to file a complaint, the person at the customer care center told me that I would get a call from service center within 2 hours and the it would be taken care from there on. I had waited for the call till evening and called the customer care back to find out about the delay, another person at the customer care told me that someone from the service center will call within 24 hours for the problem and also apologized for the wrong information given by his colleague.
Till now I have not received any call from LG service center. Today in the afternoon I called the customer care again in the afternoon, was told that someone would call soon but in vain, after a long wait I called them back again in the evening to find out and the representative gives me the number of the service center[protected]. I called the service center and nobody responded.
I own a lot of home appliances of LG, their after sales service seem to be very bad.

Name and details of my complaint: Anupam, mobile no. [protected], Address: 12-2-823/c/74 Sbi colony, Behind St.Ann's college, Mehdipatnam, Hyderabad.

I am also facing the same issue with LG customer support as I logged the complaint few days before and I am yet to get call back.

Dear Gitu,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Dear Sir,
I forgot my userid and password .My name is Anand kumar shukla My policy number is[protected]., so please help me out in order to recover the LIC username and password.

Pl send me the details at anandshukla.[protected]@gmail.com


policy no:[protected]
premium:2643
dob:10/01/1978


Regards,
Anand kumar shukla
Mobile :[protected]
email_id: anandshukla.[protected]@gmail.com

Dear Mr. Nair,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Dear Prabir,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Dear Sir/Madam,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Hello LG Customer Support Team,

I am totally upset on your service team's support to resolve the issue.
I am facing the same problem after you have taken some action against my previous problem which means you have not given
proper solution to the compliants.

Again and again i am calling your team but result is useless.
Please take your product back where i lost the reliablity on your product and replace with the good one.

Details:
Bill No: 194 Dated:[protected]
Product Code: LSA 5NR2A 1.5 Ton
Product Description: LG A/c: LSA 5NR2A 1.5 Ton
Qty : 1
Amount: 27500.00 (with Everest 4KV DB Stabilizer)

Regards,
Sangaran B,[protected].
H100, Nathan Subramaniam Colony, Velacherry, Chennai 600 042.

LG — Leakage of water from AC

i m purchased a LG Split AC of 1.5 ton on 28th April 2009. Lg has provide 3 free services on it. but till date i have not availed any services from the LG.
On 7th August 2009 i lodged a complain regarding the likeage of water from the AC, request id is "N9C80703100". they said that the engineer will reach at your home within 48hrs. but till date they have not solved my problem of likeage of water from AC.

LG — WATER LEAKAGE

I have complaint many times since november 11 till april 25-4-12 but no body respond my refridgerator not working properly

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

LG, A.C — pathetic service,non avilabity of service

i have got split A.C. Of L.G. Last july and i am facing problem with a.c. fan which is not working since last 7 days and i have complained to call centre n number of times but no engineer have come till now to rectify the a.c, My complain no is 61003447 dt 10.6.08

LG India — NON INSTALLATION

My customer ID is C [protected]. The refrigerator was boughi on 4 Apr 10 . Today is 6 Mar 10 1530 hours . There is no trace of LG staff to come and install the refrigerator.
Telephonic reminder ,e-mail has been sent . I will like to record that LG Iis most indifferent to consumers needs.

Dear Ritesh,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

LG SPLIT UNIT — CLOSE UR SERVICE CENTER

yes,
this is very bad to complaint you for little little problem's.acctualy b4 yesterday my office unit not giving proper cooling.so i file complaint.today a person came and fill some Gas and i pay them.after half en hour the AC not give's such a proper cooling.then i again ask to costumer care(GWALIOR) on this number 2430919.there are some Muslim name guy pic the phone>>> NO GAURANTEE OF COOLING AFTER FILLING THE GAS.I MEAN TO SAY HE ANSWER SO ROUDLY.>>>NOW U TOLD ME WHAT I DO.I DONT KNOW HOW UR COMPANY GIVE'S SERVICE CENTRE'S TO THESE TYPE OF ILLITRATED PEOPLE'S.SHAME O[censored]R SERVICE CENTRE'S.

LG Split AC — Unnecessary harassement-

The service men from LG Company came twice to our place and on the first visit said the stabalizer is not working properly. we got it fixed up and he took Rs 450/- just to touch the AC. On the second visit the Service men did cleaning and said it will work now. irritated of the situation we called a local person to fix the AC. he checked and said the compresser is not working properly. we called the service men and told him to fix the problem. And he started using abusive language and said he will not be fixxing the AC as it is tampered.the Ac was not tampered but was checked. we use a lot of products of LG but have never faced such an issue. I personally believe being loyal to LG is costing me unnecessary harrasement. I will not recomend LG to anyone.

i comletely agree. after sales service is poor because it is taken care by franchisees. even registering complaints in their web sites did not receive any attention.

LG company — lg promotion

i received the sms stated that i have won R98000.00. Ticket No 0377l i must call MRS ANN to [protected] and must buy Telkom vouncher of R 400.00 and send to them for registration before i receive the money

i want to know it true

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

Home theatre system — Non availability of parts

I have bought one home theatre 2 years back .but after six months it got no sound .So, I approached customer support.They do not have spare parts for the same

I dnot know what should i do

Kindly help me

Dear Pramod,

Thank you so much for bringing this to our notice. We try our utmost to serve you as best as we can and such a lapse, on our part, is unacceptable. Please share the dealer details along with your contact number at [protected]@lgindia.com to help us serve you better. You can rest assured, we will take the requisite action immediately.

Regards,
LG Customer Support Team

LG Split AC — Not Providing Service

I have purchased LG Split AC 2 weeks back. Installation was done on 23 April 2010. Now I have called 5 times LG cutome Care for free Demo. They are promising everytime for 24 hours but service is not yet provided.
I dont have any option now. My communication Id with LG is C[protected].
If I ask customer care executive to transfer my call to Manager or any other high level officer they refuse everytime.

I dn't know what do do now. I want to register a complain against LG.

LG — Service not done

I have got a LG Microwave which was not working, then I contacted the distributor and got a service person number. When I called the service person for attending the call itself and coming to my home he took one week's time. When he came he didnt even had proper tools to open the microwave. After inspecting the microwave he told me that the Magnetron need to be replaced and it will cost more than Rs.2300. So I told him I have to discuss this with family and will let him know about this. He just left the microwave even without closing it with the nuts he removed. I called him again and informed him to replace the old Magnetron with new one. For the past 4 months I am calling him again and again and always his reply will be Magnetron stock is not there or he is busy today so he will come tomorrow and fix it. But the tomorrow never came. Since I am a working women me and my children depend lot on microwave for cooking. I have explained it so many times to him, but he doesnt bother. I could not get any other contact for LG services also. I need this to be fixed immediately. The service person name is : Chidanand and his contact no. is: [protected].

LG — Installation of ac

I brought an LG ac from E zone NOIDA. Even after five days no one came to install the AC.
I am fed up with calling LG customer care number.

Now it has been 5 days, calling the customer care of LG and no results. Now every day
I am calling them at least 2 times. I have tried all means , writing mails , registering online
on their so called "online complain system" and of course calling their zonal office at Ghaziabad.

I purchased LG, as friends told that their service is good. The complain no is : rna[protected]

God knows when will these companies stop harassing customers !!

LG Electronics — AC Service Not Being Done

I had Purchased a 1.5 Ton Split AC of from LG Electronics and on 29th April 11 i had request for a service issue where my AC was not cooling and also there was water dripping from the AC Unit the complaint number was Service Request No RNA[protected]. With the constant follow up with the LG Customer Care and through mails i have following them up for past 8 days and i just keep getting assurance after assurance that i would be taken care of within 24 hrs and yet my problem remains unsolved.This is quality of after sales service that we as customers have to recieve once the product has been sold to us. If required i have all the mails in regard to issue that i have marked to LG, if required i can furnish all that also.

Thanks a lot for writing such apologizes. I have heard it 5-6 times from your customer care and
at least 3 mails which I got from LG service department.

After so much of frustration, On the 7th day, I called a local guy, gave him 600 bucks and
got the AC installed. The time between calling the guy and installation was less than 1 hour.

It would be great if instead of putting so many people in customer care for writing such apologizes,
LG would put some more people in service department and STOP harassing its customers.

I will definitely think twice before buying LG products.

Thanks
Madan Kumar Nath

I am not interested in the apologizes i heard a lot of it from your customer care and also they are very rude. Also who will compensate for the 8 days of harassment i had to face while dealing with u people. and finally i had not choice left but to get a local mechanic to repair the AC and he also overcharged me seeing my plight, and all thanks to your inability to do an after sales service. Just to inform u that we are your corporate clients also and i will make sure that i pass on the words to our head office in the regards to the pathetic quality of after sales service that u deliver. And also going forward i will also will not be recommend LG products to anyone in the future.

Usman Bin Asim
[protected]

LG-SPLIT AC -1 TON — INSTALLATION & DEMO NOT PROVIDED

My name is M.Sainath Rao, Contact No: [protected]

As tele call COMPLAINT NO: RNA[protected] A/C Installation and demo is not provided after purchasing 3 days.

Please do the needful as early as possible

LG Refrigerator — Clarification

IN your model no368ymqg4, it is mentioned in the spec that "No stabiliser working" not applicable.Pl.clarfy the need of a stab.

LG Refrigerator — no cooling, gas and compressor replaced still no effect

My refrigritor was not cooling, complaint was launched, first gas was replaced, later on there was no effect hence compressor as changed .

Still the same problem continues, my complaint no is [protected].

When enver i call up customer care . i have been told to wait and call is put on hold by upen and meena three times today.

This complaint is pending since 18th april and is still usolved, we cannot get it repared as compressor warrenty will go off.

Dear Manjari,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG/ LG Air conditioner — Very poor Service

Since 3 months my AC is not working. Very poor service. The technicians are not able to rectify it nor any proper response from the service dealer.

Dear Mr. Dutta,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team