LG Electronics Complaints & Reviews

I had bought a refrigerator worth 58,000-//- Model No GC-B217BPJV on 14th Jan, 2012. Since then i faced problems in the refrigerator i called customer service many times , many parts were changed too but still problem of ice forming in fridge still remains, now my 1 year of free service is to expire and additional i was told will be for 3500 PLus for a year. I want my Unit to be changed by the company and proper working of it should be guaranteed. Or company should send some senior person to see the problem in my unit and extend my warranty free of cost. Customer service refuses to give me contact no of senior officials & people they send somehow i believe not able to understand the problem in unit. LG has outsourced serivces to local vendors and they are tricking me to buy additional warranty.

Email :- [protected]@yahoo.co.in

Hello sir,
I have bought a LG 42'' TV from dahod.Gujarat. I am very unsatisfied with your customer support and haven't got a proper installation with a new product.Inspite of calling many times the problem is same and I have called customer care several times and complaint no is:-RNA[protected].but no one is there to help us. The service center person from godhra are talking very rudely and not responding to customers.and he is misbehaving with customers.
Its our humble request to see at our problem and get is resolved as soon as possible.

Hi,

I have been trying to get a washing machine replaced, because it was delivered with a dent. But its been two weeks and all i get is:
- Customer Care always say they will call back in 24 hour, they never do
- Area Manager Pooja Mathur never picks up call? This is the worst manager I have ever came across
- Other Executive's keep giving false promises, that problem will be solved in a day or two.

The problem is still not resolved and problem number is : RNA[protected]..

Regards,
Vikas

I have already made a complaint in writing as there was no proper response vide my letter dated[protected] but I find no response to the same despite of the fact that there were complaints about defective working of my 42" LG LED TV - LG prior to the expiry of one year from purchase, so called warranty period. Now both [Vijay Sales and LG] are not selling any of the products of LG may be problem with their products or some ting else. But it is affecting customer like me. Numerous calls and complaints by mail have been sent but till to day there is no response. Due to the defective function and total failure of the TV I have asked for replacement of the TV.

If necessary I can sent entire correspondence [through e-mail] to the forum to understand the issue.

Sub : Defective W/Machine supplied after receiving full amount ( Rs 37,700/-)

I purchased a LG FRONT LOADING washing machine vide order no BG 1032 dated 22.12.2012 of cost Rs 37,700/-( Sl no : 204PNYU61842 ).
Unfortunately, the machine supplied was defective as was found during installation by LG personnel & the dealer 'LG Shoppe' situated at Syed Amir Ali Avenue in Kolkata immediately replied in favour of a 'RESUPPLY'. As the machine was not even installed hence the invoice agreement of 'supplying a new & workable machine on receiving full payment' does not hold good unless another new & healthy machine is re supplied. I need a re supply preferably by Saturday(29.12.2012). If that is not possible please give me further option of full money refund within a week.
If re supplying needs more time because of lack of supply then you can give me a compatible machine for use till the re supply is not getting possible. However, that can not be continued beyond a fortnight.
Remember, I paid full amount & you could not supply me a new & workable machine as per invoice contract which is direct violation of consumer right.
I am waiting for your reply at the earliest.
With warm regards,
ADITI BONDYOPADHYAY
Mob [protected].

LG AMC Complaint:
I bought LG Washing machine (Front load) with 10 years warrantee on motor. I am quite happy with the product, but during installation and demo time just after purchase, the service man convinced me to buy AMC for washing machine maintenance by telling all lies that after 6 months drum will get dirty and it would not wash. Now it is more than a year and i also verified from showroom, these were all big LIES. He told me that every 3 months customer care will call you and somebody will come for maintenance. More than 1 year gone, and they never called me for maintenance. As I paid around Rs. 5300 for 4+2 years AMC maintenance, I really regret my decision. I checked this from showroom, they told me that the service man gets FAT commission for these AMC so they try to convince. Also showroom guy told that there is not much required for these front load washing machine maintenance, I just need one liquid to clean drums.
After this, I have outright rejected proposal from these service man for taking these kind of LG AMC for my Air Conditioner. So please never go for these AMC. For GOD shake. I hate it left right and center….Offcourse LG products are good. I have Fridge, MicroOven, AC all LG. BUT AMC SUCKs.

Dear Sir,
I bought LED TV 55LM7600 on dated 26/10/2012. I have not yet received 3D Camera and 8GB pen drive promised with me during purchase.
Thank you very much
Dr. Satbir Singh
Address
Clinic:
Sutlej Diagnostic Centre, 32 Adda market Nangal Township, Distt Ropar(Pb) 140124
hOME:
H.No. 33, Type 4, Sector 4, Naya Nangal Distt Ropar(Pb) 140126

ph. [protected],[protected]
(Copy of Bill attached)

Hello Team..

It was my worst mistake in the life that I have purchased the washing machine on 9 Jan 2012. I was out of country for 6 months, so I just used the machine for 4-6 months.

I registered 10-15 complaints to customer care for the same issue and did not get resolved the issue till yet. The machine is in your service center as of now and they are not able to identify the correct reason for the issue and contiune to make me fool, so that I will get this machine back from service center.

I just let you know that I will not take this machine back now, as I am totally fed up now and I just want the refund of this washing machine. I am not in a position now to suggest anyone to purchase any LG product.

I am also going for consumer court as I am not getting any satisfactory response from service center side.

Best part is:
Even on one complaint (RNA[protected], your service enginer update the status that the product is not under warranty and customer denay to pay the fee. But the relaity is that the product is having the warranty one more year.

Thanks,
Sanket Sethi

I was purchased washing machine model no F 8068 NDP on 20 12 2012, after repeated calls to the so called customer service nearly 10 times, the engineer visited for demo and informed that the PCB of this machine is faulty, hence it will not work. I request the company to exchange the machine at earliest, why i keep the repaired machine if i paid for a new.

I had purchased LG refrigerator model GL-308VE4a under Invoice No.289 dated 13/12/2012 franchisee M/s Onkar Enterprises, Plot No. 33, Kirti Nagar, New Sanganer Road, Jaipur. Fridge is not cooling at all therefore I had lodged the complaint yesterday with Mr. Lucky and he assured me to get the complainted attended todayand gave me the mobile no. of Mr. Mahendra who is going to attend the same. I had talked with Mr. Mahendra as well as other staff of your franchise but no avail. Mr. Mahendra is not picking phone despite of lot many times I tried.

It shows deteriorate customer service which I never expect. If I would have come to know such deteriorate services, I would have never purchase from them.

Regd..Harihar Nath

Complaint RNA[protected]
Dear Sir,
This is further to below mail, it almost 1.5 months after complaints on LG brand Refrigerator- your service engineer?? has visited 4 times and changed some parts on payable (~Rs. 1700/-) basis for which he given bill of some items and some item not?????? But the ultimate result is that- Still my refrigerator is not working.

This is the height of 3rd class service from such reputed company. Unbelievable !!!!

Your toll free number does not have the curtsey to take the matter seriously.

So once again requesting you to please take the matter seriously and resolve the issue. If still the product is not by your company, some mutual understanding has to be done.
Other wise I don't have the option but to go with consumer forum. This mail you can consider as intimation for the same.

Thanks & Best Regards,
P.S.Das

LG Refrigerator Model GL 365 DMQ Steel Grey colour

Replacement of broken door handle
The handle of my refrigerator Model GL 365 DMQ steel grey colour has broken.this refrigerator was purchased in 2007.the complaints were filed two months before.
Nothing has been done so far. The local service centre has told that the part is not available hence nothing can be done.Without replacement of handle my refrigerator which is only 5 years old has become useless.Kindly do the needful.

My mobile no. Nine six 00337711
Email : surencal at gmail.com

sir meri tv ka sound automatic badh jata hai jiski complaint mene anek bar LG castumer care ma iki lakin har bar theek karne ke bad bhi tv sahi nahi hota har bar theek kar jate hai phir kharab ho jati hai please sir meri tv theek kara de
attch docoment_[protected]bill copi
my mobile no[protected]--[protected]

Dear Sir,

Am yet to receive the diwali offer gifts of Blu Ray DVD Player and Three 3D movie titles against my purchase of 47-LED-LM6690 on 10th Nov 2012 from your authorised retailer S.C.Shah & Co. Pvt. Ltd, Mylaopore. TV was delivered to me on 14th Nov 2012.

When I had contacted your retailer on 28th Nov 2012, I was informed that am not entitled to Blu ray player since it got adjusted in the price and further arguing with retailer, they even told there is no blue ray player against this model. On 29th Nov 2012, I had visited your retailer again and asked them to give me in writing in their letter head stating that they had made price adjustment against the offer floated by LG, but they refused to.

This is to inform you that at the time of purchase, I did not involve in price negotiation with your retailer against the offer floated by LG.

Do your authorised retailers have right to adjust price in the offer floated by LG ? If they are adjusting, are they producing LG, a copy of form where we customers acknowledging the price deduction against the offer floated by LG ? How can dealer say No blue ray player against this model, when LG had put up an open advertisement in news papers?

I feel cheated with this LG offer by your authorised retailer.Humble request to LG to ensure that the customer gets what was promised of the offers floated.

As per your offer, I had received only 4 nos 3D glasses along with TV. We are yet to recieve "Three 3d MovieTitles" and the "3D Blu Ray player".

I had written mails and calls to LG customer care about this to help me out. Till date am not getting any positive update on the same.

Complaint No given to me is : VCA[protected]
My TV serial No.210PLVC124959.
My Registered email with you: [protected]@gmail.com
My Registered mobile/Phone no with you: [protected]

Hoping for a solution from you THE LG who makes Life good and not miserable.

Dear Sir/madam
This is Sanjeev choudhary from Delhi. I had bought a double door refrigerator from LG store here yamuna vihar on 2011 for my House.
suddenly in august 2012, it stopped working and after a 15 days of calling the service centre frequently, the service people came on sep 2012 and put some gas in it and charged me Rs, 1450, and said it will work in a couple of days… but nothing happened. I called the service people again and they asked me to the compressor is not working and compressor will change and give me quote for gas and compressor around Rs.5300.00.i have call to miss anju(custome Care manager) for repair of my refregetor but she conact me with local repair center and his rpresentative reply that you was filled gas out off LG Representative.so that Rs.5300 will charge. please help me.

Sanjeev Choudhary

i have bought an LG front load washing machine worth 33k 1 month back. The demo for the same is still pending. The height of annoyance is that i have been following up since last 15 days for registering the demo. And all the customer care guys do is "we'll send a reminder call". The technician never called me back for the demo. We have also registered 2 complaints...but all in .vain.

The service center that is Shree electronics never picks up the phone nor does the customer care manager.

There is no option left for me.

Hi

I am using LG washing machine WP9256 from last 3 years, there was one small breakage in washing tub and i have logged the call with LG support center using support reference number rna[protected] dated 28/11/2012. After continuous followup with service team my washing machine delivered to my home on 10th of Dec'12. As my product have only body breakage problem , body of the LG machine got changed. For this change i have paid Rs 3711. I have checked the washing machine in next 30 minutes and find that there is lots of noise and its spin tub is not working . I have again talked to the LG service desk on same day in maximum 1 hr interval with call reference number rna[protected]. LG team has visited and saying that the motor of the washing machine faulty. It gave me big surprise , how come this part of body got faulty without any usage after repair. I am trying to convince LG service people but they are not ready to accept this gap and ask for new repair charge for this replacement .
I need immediate attention from your and provide me necessary support on this resolution. All these delays is creating big trouble for me and service team is mentally harassed me on the support part.
Looking for your kind suppot on this.

Thanks
Ritesh
[protected]

Following is the complaint I sent to LG support but received no acknowledgement or call or email reply.

From: [protected]@hotmail.com
To: [protected]@lgindia.com
Subject: Complaint - Refrigerator
Date: Thu, 6 Dec 2012 12:51:38 +0000

I bought one LG refrigerator on 29th August, 2012 (Model GL-305VS4/2012).

Recently I noticed one bump in the body which definitely is not man made. I am attaching the photo herewith. It seems the adhesive has come off due to difference in temperature with the arrival of winter. It is not a dent which is generally caused by hitting with something but its a bump which can not be created by us.

I lodged a complaint with service desk on 27th Nov (RNA[protected]. The outcome was very disappointing. The representative was confused and his superiors we blatantly telling "customer is lying, don't bother".

They even refused to provide the assessment in writing so that I can take it up with appropriate forum. However they refused to do anything about it.

I am very disappointed with the service, attitude, behavior. Moreover I am disappointed that my new refrigerator is not looking good anymore with this bump.

I urge you to do something about it urgently. I have packed my home with LG appliances with the assumption that your service is very good but now with this experience, I have to think twice before I buy any LG appliances.

Regards

Pratyay Bose
2A, 85 Vivekananda Sarani
Kolkata 700078

[protected]

This is Rohit Prakash, working with a Govt. of India enterprise posted at Siliguri Dist. Darjeeling. I had purchased a LG 42 inch 3D Plasma TV “42PW450” on 30.07.2011 from E-Zone, Siliguri. On 28.09.2012 evening, this LG TV stuck in standby mode and it wont turn on. When I again plugged in after removing D2H HDMI cable, the same thing happened i.e. the red light is on, click the power button on the remote or on the tv, and there is a click, the red light goes off, and within a second, another click, and then the red light comes back on. Problem was reported in LG Support and then I came to know that my product is out of warranty. Anyway my Complain number is RNA[protected] and till date it is not get repaired. Service Engineer from LG came on 29.09.2012 and find that two Boards of this TV have some problem so they have to replace these two board estimating about Rs.3500/- approx. They order for the same and on 12.10.2012, he came with those board and replace the same but it wont work. Now, he said that I have to bring this TV to LG Siliguri Service Centre because it seems that Flat Panel or logic board has some problem which is too costly items. I am residing in a HIG Flat with proper earthing, no voltage fluctuation and also there was no thundering takes place in that period of time then how it was happen. On warranty, I did some reading and found that the law is actually vague in that it says the product should last a reasonable time and that is open to interpretation, so dont take no for an answer from the company because a reasonable time may be 10 years for a product like a TV. Now on 05.12.2012, I finally came to know that it is flat panel which is faulty without any reason and it cost around 17,857/- + service charges without AMC. In my view, It seems that TV has manufacturing defect, so my question is
(1) Why was my TV panel last only 1yr 2 month whereas company claims in the advertisement that this type of panel last for 100,000 hrs?
(2) Company like LG India has to take responsibility for high value electronics after warranty for reasonable time?
It is highly time consuming thus harassing mentally as well. Considering above facts, Company policy, mental harassment, monetary loss etc I think that I had made biggest mistake of my life by choosing LG. Me and my family are very disturbed for such a big amount for repairing a TV. Since last 70 days I am continuously follow up the matter via phone and email. LG India Official did'nt take any responsibility at all. Therefore you are requested to pursue the matter at the earliest possible.

MY NAME: BALASUBRAMANIYAM A
MOB NO. :[protected]
I bought LG Split AC 1.5 Ton 3 Star in Rathina Cools Pvt Ltd No.36/1, Rajabather Street, T.Nagar,chennai - 600017 last January 05/01/2012. Last week (18/11/2012) i called LG Customer Care ([protected]) for 2nd Free Service, they told me that they will send the Service Engineer within 48hrs, my Customer Complaint (RNA[protected] yet now i did not get any response from LG Customer Care, Once again i remind the Customer Care on 22/11/2012 regarding my Split AC service they did not responded properly. Worst Service from LG service centre. Please take back your worst product. i recommend everyone not to buy LG Split AC because of their Poor Response & Service.
MODEL NAME & NO. : AC LG SPLIT, 1.5TON, 5 DR3S 3 STAR