LG Electronics Complaints & Reviews

LG — Deficiency in service

I had registered a complaint of my faulty Monitor on 30/ July, 09. Complaint RefWC[protected].
the service engineer attended to it the very next day but said that the power supply unit needs to be replaced and he shall be back with rethe replacement. Its almost three weeks now and there is still no sign of the replacement promised. Several calls to the call center and their service representatives M/s Hybrid have yielded no results. As as self employed professional most my business is conducted on my computer . And being unable to use the same as affected by business as well as reputation as I have not been able to deliver assignments on time. This has lead to severe monetary losses. I have no option but to seek legal recourse.

Dr Muhammad Tariq Hamid Rahmani
M.B;B.S;M.Phil;M.Sc. (UK)
Consultant Haematologist &
Immunologist
Tel;[protected]/[protected]
E-mail;
tariq.[protected]@yahoo.com
Mailing Address; 19-B, AIMC
Doctors Colony of JinnahHospital-
Allama Iqbal Medical College –
Complex, New Campus,
To Lahore - Pakistan
I
Complaint Boards of
PEL and LG companies



Subject;Unexpected Disregard to customer's problems, respect and non-professional attitude by PEL and LG companies

I am a senior doctor and medical teacher with a fair amount of service in globally recognized institutions in pakistan and abroad. I have got split air conditioners (A/C) of LG company installed in my home. For remedial measures of some technical problems of A/Cs, I was directed by the LG company to contact PEL company due to some agreement of cooperation (merger ?) between the two companies. I was’ optimistically’ delighted to have full cooperation and ‘customer care’( with respect) from two big companies of international fame.
.
The summary of sequence of events, mentioned below, would clearly indicate noon-cooperation, non-professional attitude, total disregard to customers problems based upon excuses, disinformation and negligence; I contacted PEL (PAK ELEKTRON LIMITED; G.P.O Box 1614;Lahore – Pakistan; Tel[protected]; Fax;[protected], 5810156;Dir CSD Tel/ Fax:5822 853) for my problem in last summer ie September 9, 2009.Mr.shoaib, representative of the company(cell-[protected]), checked A/C, charged Rs. 400 and issued a receipt (no;042583 ; date; September 9, 2009; WORK ORDER Ref. 04107) and promised to replace ‘Blowing motor plus kit’ and’ Moving motor’within few days.

After sometime PEL staff started blaming LG for non-cooperation in terms of supply of items/gadgets etc. It is a long story of 'broken promises', false statements/excuses etc. which has created tremendous amount of mental and physical torture, inconvenience, disturbance etc to me and my family. I have spent a lot of time and money in making innumerable 'request' phone calls but all in vain. For instance;[protected], ext;3228/[protected] mr.nazim saeed-incharge/ mr.Anwar/ mr.shabir Haider).I requested mr.Imran(manager-[protected]) who seemed little concerned on phone.After about two weeks persuation, mr. shoaib visited my house and has taken the moters and kit away with him, probably for repair (not replacement).Once again, there is no response .

In this harsh summer of scorching heat, two of my A/Cs are non-functional leading to terrible disturbance of my family and it is only because of ruthless attitude, carelessness of local staff members of PEL and probably LG..
.Keeping in view the good-will of both the companies, I do not intend to bring this whole issue before media, court of law etc. Please show positive concern Prompt, positive response is expected and requested to avoid 'unpleasant' situation in future.
Thanks

Dr.M.T.H. Rahmani

LG — cheating by technician

A technician of lg namely banwari ph [protected]
checked my LCD TV and told me to get AMC by
this way fault of my TV will be corrected and I gave
him Rs. 6600/- but after this neither he is picking
my phone nor giving any please do cooperate

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Customer,

Thank you for sharing your Loan Account Number.

We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours.

During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending

Dear Customer,

As discussed over the call with reference to your loan account numbers: 4050CD00201438 & 405BAL00201439. We would like to inform you that your loan is closed in our records.

We have mailed the NOC (No Objection Certificate) to you on your registered email id. This mail has been sent from [protected]@bajajfinserv.in.

As for your EMI card, we would like to inform you that we have re-issued your EMI card: [protected], we request you to allow 7-10 days for the card to be delivered at your given address.

With Regards,

weCare,
Bajaj Finserv Lending

I purchased LG Top Loading Washing machine in month of June 2014. within a
6 months Washing Machine Gearbox went under maintenance.


By looking LG as a Multinational brand I selected LG washing machine and
purchased it by shortlisting all other brand. but Now I really got surprise
when such a multinational branded product went under maintenance within 6
months. Gear box is a Heart of Washing machine and complete function depends on
the same. I contacted service center but they are doing replacement of gearbox,
for which I am not at all interested (Complaint no. - RNA[protected].


I need complete machine replacement
because of machine main part ( Gear Box) went under maintenance. there is vast
difference in company fitting and repairing.


I already logged complaint on LG Portal and mail ID ([protected]@lge.com). but there were no
response on the same. Local Service center is not responding for machine
replacement and telling me to get gearbox replacement.


I pissed off with LG Service center. No buddy bothered to
give reply / answer on mail.


if this is the case then why LG Created this mail ID? from
last 20 Days I am continuously chasing with Customer care / Service center to
get replacement of my faulty Washing machine. but no one is responding
properly, even not clarifying on the mail. My demand is genuine case.


machine went under break down condition due to gear box
within a six month is not a normal/ regular complain.


If LG think this is the normal case then why they wont
provide reply on mail with clarification? Why my mail is getting escalate to
HO? Why Mr. Vaibhav is not able to answer my calls? Why escalation Team provide
mail confirmation on behalf of LG on my replacement query? why it took more than
12 days to resolve issue (still not received resolution on mail with
clarification)?


Is this much data is not enough to raise a complain in
Consumer court, from 11th Dec. machine went under break down condition and
still it is in same condition. LG is not bothered to resolve customers issues
and with out any resolution / customer confirmation closing service calls?


Customer care sending me to service center and service
center not ready to listen anything and diverting us to customer care.


Sachin

LG Washing Machine — Defective washing machine

Dear Sirs/Madam,

Complaint of LG WASHING MACHINE



I had purchased LG washing machine few months back. Since last four months I have given complaint for lots of noise while drying. Two times they sent mechanic and they say that it is ok. 20 feet away at the entrance my neighbour can hear the noise of the machine but one foot near the washing machine this mechanic can not hear the noise and says it is ok.



I have many times requested them to refund my Rs.15000, but they are not ready to cooperate.



I request you to help me to get refund.



I hope you will help me out.

Thanks and best regards.



Jayanti Darji

[protected]

Vikhroli, Mumbai

Vedeocon Washing Washing Machine — Defective machine supplied

I purchased a wahing machine of vidiocon (7 KG) Sr. no 5601 on 14.01.10 from M/S Uttaranchal Electronics, Mahalaxmi Garden Khora Colony, Gaziabad, Thekewali Gali.
The machine supplied to me at my residence- 148-C, Pkt-6, was found to be defective and broken. i made a complaint immediately with complain no DEL- [protected] dated15-1-10 and another complaint no. DEL[protected] dated 23.1.10.
But no action has been yet taken by the company to replace the defective machine .

My earlier complaint regarding Videocon washing machine ppurchaed by me on the 14th jan.2010 at Khora colony, distt. Gaziabad (UP)
My residencial address is- 148-C, Pkt-6, Mayur Vihar-III, Delhi-110096.
I mentally depressed and dissapoointed. Please help me to get a new machine.

LG Washing Machine — I NEED PAYMENT DETAILS

I HAVE TAKEN LOAN AGAINS WASHING MACHINE TELL HOW MUCH I PAY TO YOU AND I NEED ALL THE DETAILS LOAN No.4000CD00032339 URGENT NIZAM [protected]

Dear Sir,

Your Service Engineer came today ie 16.04.11 to my residence at Rajula, He says after this parts put also RAJULAPRESSOR SWITCH PENDING, , , 6600FA1704B, , , POA[protected] machine is not working.
Service Engineer recommended to bring LG washing machine from Rajula to Bhav Nagar, ie around 140 kilo meter distance, how I will bring there. I think your service Engineer not properly checked by Washing machine.

After Warranty period onwards My LG washing machine not working. My washing machine purchased on 01.12.2008 after warranty period just 20 days after My LG washing was breakdown.
Your service enginner 1st repaired my washing on 18.12.2010,

Now again 2nd time machine is repaired on 04.04.2011. Your representative came on 05.04.11 he says parts required I will bring again. He came by today he says bring LG washing at Bhav Nagar my residence to that place is around 140 km. I have to hire vehicle to bring to Bhav Nagar, transportation cost Rs. 7000/- I have to spend for washing machine repair.

Sir, Kindly confirm whether you can repair it or not, I will take final decision because” Your LG washing machine made for only 2 years working condition after words machine may or may not work. This is for quality of LG. I can say present market condition LG is no.1 Product if customer goes against LG product, you can count your business, what will happen imagine.

Kindly solve my LG washing machine as early as possible, because this is your Company Imagine & prestige issue.


Regards,

K. Mani.
Mobile No: [protected].

LG — charged extra amount of amc

dear sir,i have a lg lcd tv of26",i called service center for amc form. i complained on 24/05/2011 & request id is,rna[protected].a person of lg call me n asked that form is n't availavle.then 05/06/2011 a lg staff came to my house n fill a form of amc n take a cheq of 3310 rupees. after two days i called servicecenter about this matter,they asked me that amount of two yrs lcd26" is 2980.i shokked tht how it will be...plz solve it....when i called repeat on022,65790731,they hold on phone ....i think L.G is a very bad company.its logo s life good but when we buy product our life go bad.go bad.go bad.....i will nt suggest any person to buy a l.g .product..company never think about customer sevice,,,it think only sell . i was a foolish man that buy this lcd
mr.navnit frm malad mumbai,[protected]

Dear Sir,
I bought LED TV 55LM7600 on dated 26/10/2012. I have not yet received 3D Camera and 8GB pen drive promised with me during purchase.
Thank you very much
Dr. Satbir Singh
Address
Clinic:
Sutlej Diagnostic Centre, 32 Adda market Nangal Township, Distt Ropar(Pb) 140124
hOME:
H.No. 33, Type 4, Sector 4, Naya Nangal Distt Ropar(Pb) 140126

ph. [protected],[protected]
(Copy of Bill attached)

Do someone really watch these complaints or this is just a showcase...

I bought an LG washing machine 2 months ago. The door was found to be leaking water. I made a complaint to LG and thankfully they promised to refund the amount as they don't have another similar model. Now we'll have to again go through the same process of selecting a new machine and wasting at least half day. This is third instance when someone in our family has experienced problems with LG product (once with fridge and twice with different washine machines). Not only this but LG products don't even meet the promised features (like reduced noise etc).
I've also used a lot of Samsung product and must say they are far superior to LG in terms of technical superiority.