LG Electronics Complaints & Reviews

Dear sir,
i m using Lg mobile LG510 with s/n 108IPAT0047408 .
The mobile is having continuous problem with this model.
also this model are rare in use & whoever have this model are having problem.
the mobile hangs up in the middle itself, sometimes the touch screen does not operate, etc...U may be aware of the same.
kindly suggest better option as we have repaired the mobile 4 times in last 10 months.
The mobile is expensive one & does not have customer to buy back it as nobody wants this model of LG.

wating for your favourable response.
regards.
PANKAJ
cell :: [protected]
mail :: [protected]@bsnl.in

We live in Mira Road Thane Dist, Maharashtra.
In January 2013 we had registered a complaint with LG customer care here twice.
It was regarding repair of our LG Microwave bought in 2009/ Model no: MC8083
1st complaint no:[protected]
2nd Complaint no:[protected]

After the 1st visit we were told a part worth Rs.1,200 had to be replaced and the technician did come and replace it and we paid him Rs.1,200+ Rs. 281 (service charge)
But even after that the microwave was not working.
then after the 2nd complaint another person was sent and he said the front panel had a problem and that had to be changed.

After a day the technician called to say, that the panel was not available as LG no longer makes this model.

Now we end up loosing Rs. 1481 but our problem still not sorted out. Our MW was purchased just 3 and 1/2 years back. Now what do we do?
Please help..
Thank you..
Sincerely,
Mrs. Juliyana

FRAUD and CHEATING by LG India and it's MEHSANA service centre.
My fridge was out of order since 20 Nov. 2012
The problem is the upper portion i.e. ice making portion is working but the lower portion become hot
I have call LG service for paid repairing on[protected] they promise me for in 24 hour engineer’s call and 48 hours engineer’s visit to my place but the engineer report me on
[protected] i.e. on 5th day of the complaint.
The engineer report me that two sparse are out of order
1. Bimetal 2. Timer
I have granted his report and told him to change the parts.
But he told that he hasn’t the sparse.
On[protected] he comes with the sparse.
After repairing he ask for Rs.1210/- but refuse to give receipt for the same.
When I insist hard for the receipt, after two days they produce the same.
Meanwhile my fridge was in same position as before repairing.
When I draw attention of the LG engineer he instruct me that it will take some day to set the problem.
But even after a week the problem sustain.
So I have call again to LG service they promise me again the same that in 24 hour call of engineer and 48 hour visit of Eng. To my place.
But LG doesn’t respond for two months
After two months on[protected] LG Eng. Come to my place and again replace the same part called bimetal.
But even after that the problem remains the same.
I have made so many call for that to [protected] the LG service call centre ,I have e mail also to
[protected]@lge.com but the LG doesn’t respond.

-Diptesh Raval.
Sidhpur.

We purchased a LG microwave ( Model number LG M/W 8091 ) on 14.08,2012 from lg circuit mall, sector 8, Chandigarh (Invoice number 34190 , and when the engineer came for installation it was not
working properly and he made some changes and even changed bulb of this said product. After that after every 2 months a major part of the appliance stopped working and had been replaced but when
it was replaced for the 4th time I requested the company to be kind enough to replace this product as after warranty period we will not be able to bear the loss of INR 2000/- Every 2nd or 3rd month as
that part costed almost this much( including labor charges) and after 3 days another part of the product got damaged and it had stopped working and then again I requested the same but no responsible
answer from the company. Instead of helping us the company officials are trying to harass us in one way or the other and now the branch manager, Karnal is bothered about the earthing in our house
where we are using other lot of appliances. We want replacement of our product and the company should also bear the cost of mental agony and harassment being given by the officials of Karnal office.
The product is lying dead since 30.07.2012. I want them to replace the product at the earliest.
Reason for Complaint
Defect in the product during warranty / maintenance contract
period; Product caused inconveniences; As the product was
even faulty at the time of installation and inspite of a same part
being repaired and replaced 4 or 5 times during warranty period
and how one can afford repair of the product at the very regular
intervels.
Why is this Complaint Being Filed?
Wepurchased a microwave 8091 on 14.08,2012 from lg circuit mall,
sector 8 ,chandigarh and when the engineer came for installation it
was not working properly and he made some changes and even
changed bulb of this said product. After that after every 2 months
a major part of the appliance stopped working and had been replaced
but when it was repalced 4th time I requested the company to be kind
enough to replace this product as after warranty period we will not be
able to bear the loss of inr 2000/- Every 2nd or 3rd month as that part
Replace product with similar or superior product

I brought one double door fridge on 28-aug 2012.Butiam disappointed with this lg product.Within this time 3 times iam facing the same problem of no cooling.

This is pertaining to a lg washing machine that I have. It developed some fault and I informed the call center. The complaint number being: RNA [protected]. This was during the last week of December, 2012. An engineer from the team visited and left saying that he'd come back the next day with a part replacement required in the machine. He never came back or called! I again contacted the call center. They promised that this will get resolved. In a couple of days another engineer came with a wrong part. He left saying that he'd come with the right part. Even he didn't come back. It's been over a month of cleaning our clothes and waiting for someone from LG to attend to our call. As a consumer I'm feeling cheated and taken for a ride. Also, every time the call center gives us some phone numbers which no one answers. Please guide and help me. If I need to throw away this machine and buy a new one... So be it, but at least such companies should be stopped from doing business if they treat their own customers with such irresponsibility.

My LG fridge was sent for gas filling maintenance and taken by the LG electronics India Pvt.Ltd., direct service center, old No.14, New No.9A, Kasturibai Street, Sathiyamangalam Road, Ramakrishna Puram, Opp. Ramakrishna Mills Bus Stand, Ganapathy, Coimbatore 641006 (No telephone number is given) Coimbatore on 11/12/2012 and delivered 0n 22/12/2012 (delivery chalan No.0429 /Dated 22/12/2012) which was delivered beyond the due date and caused as humiliation to me and my stress level is highked due to the reasons.
I am using the fridge for keeping stocks of regular and life saving medicines for me as I am a surgical patient for heart ailment and suffering besides with number of other old age ailments.
Necessary Service charge and transport charges have been collected in cash and I was told that the official receipt will be sent by Currier from the office within 7 days. It is more than a month and we have not received the official receipt for the amount Rs.1343/- Rupees one thousand three hundred and forty three only) and till date as on 27th of January, 2013 the cash bill has not been sent to us by the said company and the caused delay humiliates me in making my claims with the insurance company and the acute stress caused me a health crisis also.
There was no proper answer at the side of the Direct service centre at Coimbatore and I want a legal action for not sending the cash receipt on time treating the case as cheating with criminal intimidation on me and paying a compensation for the cause of delay, negligent behavior and irresponsible acts and attitude of a senior citizen and an ailing person.
I want an immediate action for getting the Cash bill for the amount paid and a heavy compensation for the stress and humiliations caused on account of their negligence and attitude towards me .
Sincerely
R.R.Ramanathan (aged 76years) Retd. Executive Engineer, Southern Railway
56, Perumal Naidu Nagar, Vedapatti, 3rd Cross road, Coimbatore 641 002
Contact Phone No. [protected]

LG is a bad name to the Koreans. It's Customer Service ethics, failures in complying to environmental protection norms and consistently was penalized for doing that.

Cutting it short, in the Indian paraphernalia and with a good technical knowledge, here's what to go for.

AC - Buy a Voltas. Best - Hitachi.
TV - Buy a Samsung. Best - Sony.
Refrigerator - Whirlpool. No other choice is required here.
Microwave - IFB, IFB, IFB - Nothing else
Washing Machine - Fully Automatic - Panasonic/ Semi Automatic - Whirlpool. Best - Fully Automatic - IFB, you don't need a best Semi anyways.

Hello,
This is with regards to the complaint no. RNA[protected] that i logged on Tuesday 8th Jan 2013.
I have a brand new LG Smart LED TV 5700 series which was bought around 3 months ago but as i was out of station is only used from last 1-1.5 months. I have a very less usage around 2 - 3 hours daily maybe. On Tuesday the TV started Switching on and Off automatically. I logged the complaint and LG Engineer Anil visited my place. After checking he finally found out that the complete motherboard is faulty and has to be replaced .


I am not willing to get the TV serviced as it is a new TV and has started showing big problems within first 2 months o[censored]sage. I would like to have a replacement of this TV set with a new one. I have been a loyal customer to LG from a long time which includes several products that i am currently using of LG like AC, Washing Machine Refrigerator , another TV , Home theater and Blue ray player. All of them are LG and i have never faced any issue with them and that is the reason that i am sure that this TV Set itself is faulty and might again show up issues after sometime.

I have tried contacting the branch i was referred too with email [protected]@lgindia.com but they have been ignoring all my communication from last 15 days.

Please let me know if i made a mistake in trusting LG based on my previous experience. This issue is becoming an eye opener for me.

Thanks.
Tarun

LG KG 195 its my cell phone
one week ago i lost my mobile
how to search my mobile?
IMEI No.[protected]
Mob No-[protected]

this is w.r.t RNA[protected]/LG 42PT35OR

There is no support from the service team for a newly bought product. They are not picking the call. The issue is open for a long time and no update from the repair team but they are just saying that they have sent mail for approval, this is frustrating and making the customer mad.

This was a new model purchased year back and product got faulty so soon.

LG is making life bad

Below are the complaint details, mails were sent after the service team visit several times but no response.

'''''''''''''&#...⇄ is regarding the LG plasma TV issue, I bought this LG 42PT35OR at Girias (Anna Nagar East,Near Chintamani Junction) on AUG 2011.

Recently the TV display was affected and unable to see any picture, a complaint was locked 2 weeks back. The service man told that the display board got short and became faulty naturally and not because of any environmental conditions or power fluctuations.

For more than 2 weeks the issue is still open and my problem is not solved, this is a new model and bought recently but so soon a major fault has occurred in the main board. Please treat this call on propriety and rectify my issue on free of cost, I am ready to pay fee for servicing but not for the components, you need to provide replacement for the faulty components on free of charge because the TV was bought a year back and it is a newly launched model.

Please consider this under warranty and do the needful''''''''''''&...⇄

Regards,
Deepak

Dear Sir/Madam,
I am an aggrieved customer of your LG product. I purchased an LG LED TVset, 107 cm (Model No:42LS4600 – TA, product code: 42LS4600 – TA.ATRWLJ2, Serial No:208PLJK095708) on 16/09/2012 from Croma Electronics Mega Store, Unit No: F-25, Oberoi Moll, Goregaon Mumbai. I have one year warrenty plus two years extended warranty for the product.
Shortly after I purchased the above TV set it started giving trouble. The problem was that TV set started having sudden black out, whenever it was run for a little while. A complaint was lodged by me for repairing the TV, vide complaint No: RNA –[protected]. A TV repair team was sent by your service centre on 08/11/2012. They changed two parts of the TV and went away. But despite this change of parts the problem continued.
A second complaint was lodged by me vide complaint No: RNA [protected] on 23/11/2012. The call centre which took my call, thereafter informed me that a replacement request was being sent by them as LG Company was unable to repair the TV Set.
A mail was thereafter sent by me to Mr Satish, and Mr Prashant Patil, the Branch Manager of your Service Centre on 28/11/2012, along with scanned copy of my pan card, product invoice and picture label, as asked for by them. Nothing happened thereafter.
When I contacted the call centre after two weeks I was informed that Mr Satish and Mr Prashant Patil had given the feedback that “Customer is not interested in replacement”, which is totally a false statement, as at no stage did I say that I did not want a replacement. I informed the call centre that this was a false feedback.
On 15/01/2013 I received a call from Mr Sudhir, a service centre employee, Mobile No: [protected], (he did not give his full name despite my asking). He made a false claim that he had rung me up many times earlier during the day and that I did not respond to his call and further asked me to furnish a photocopy of the LG TV Purchase bill. I told him that his claim was not true and that if he still wanted to standby his claim he should give a proof of this by showing me the missed calls made to me in his cell phone. I also informed him that I will keep the photo copy of the purchase bill ready and he could let me know when he would be coming to collect them as also show me the above stated proof of making many calls to me. When he heard this he disconnected the call. When I tried to speak to him again he again disconnected the call.
I then tried a number of times to call Mr Prashant Patil the branch manager LG Service Centre ( mobile No: [protected]) but found each time that he was not responding to my call.
The above details clearly show that your Service Centre staff members are attempting to cheat me by not replacing the defective TV set sold to me. They are giving false feedback and then in order to prove their false feedback was correct they are making a false claim that they called me up many times but I did not respond to their call.
Please be assured that such tricks will not work with me. Please ask your Service Centre staff to arrange immediate replacement of the defective set sold to me by your company. If no action is taken within the next 7 days then I shall be constrained to lodge a complaint against your company in the consumer court, where I will not only ask for the replacement of the defective TV set but also claim compensation for the breach of trust and harassment caused to me by your Service Centre staff.
Yours sincerely

Mrs Sudeshna Sen Bansal
e- mail: sudeshna.[protected]@gmail.com

Hi!

I Bought Microve of LG on[protected] (Model Code MW03281bpg Item Description LG MWO MJ3281BPG).
I have registered the call at the call center on 20th My complaint no. is RNA[protected]

After many reminders on call and mail, till date I have not got the Demo arranged by the company.

If for Demo I have to do so many follow ups not sure what will happen when there is some problem reported with Microwave.

If someone can get this arranged will be of great help.

Regards.
Kishore Ahuja

I am facing this problem with LG handset E612 which i purchased about 5 month ago. I am speaking with LG customer service team from a long time. After several visits they are telling me that the handset you have purchase is not a good handset. The Manager(Mr Vishal Sharma) himself admit that the processing speed of this handset is not that good. We already have tried what what we could but we cant help you any more that person is so adamant that he didn't allowed me to speak and directly informed me that do what you can do. you want to go to the next level you can but we cant do any thing for you.

I feel like a fool that i am dealing with such a company who doesn't even care about there customer and make them realize that they have done a big mistake buying there product.

I spend 45000 buying 2 LG phones know i am getting this customer service from them. Really a shame on such a big name.

respected sir/ madam,
sir i was bought a LGSLIM 21FJ8RG TV.ON DATED 30/05/12,from your auth. dealer VINOD ELECTRONICS,jaikal road ,deoria. my tv set got off on 11 feb2013, the dealer said to change picture tube within 4to 5 days after discussing to his machenic, but still tv is not repair, and dealer ignore my complaint as well as not rosponse siriously,plz solve my problem.


ranjita maurya ,tubewell colony deoria
[protected]
[protected]

I had purchased a microwave oven Model 2149n BB from your showroom-LG Shoppee at Meerut against a quotation issued jointly in my name and my employer's name jointly as" N.K.MITTAL, AGM, PUNJAB NATIONAL BANK" whereas the Bill was issued by your repv. Mr. V.K.Sharma, in my name-against the Cheque issued from Bank's account at PNB. When he was pointed out his mistake-he tried to tell me "Generally it is not so"-when I told him to follow instructions strictly, he misbehaved with me and told me "not to get hyper" My driver was sent to delivedr the cheque and get the bill issued alongwith the product. I strongly object to the usage of the words by your salesman. Does one expect this type of behaviour from your salesman. I could not find any icon on which I should send my complaint against your salesman/sales representative at Mewerut. Would you forward my complaint to the concerned executive and inform me of the outcome of this feedback. from: NK MITTAL, GENERAL MANAGER, SARVA UP GRAMIN BANK(AGM at PUNJAB NATIONAL BANK, HO: DELHI) CELL NO. [protected].

Purchased LED TV LGE26LV2130 on 16.06.12from LG shoppe Evergreen Marketing Associates,kalathipady, Kottayam 686010. Invoice No 700345. Cust Code 003281 Breakdown within warreranty period.
Reported on 21.12.2012. Local shoppee instructed to register complalint at toll free nyumber . Regd on 22.12.2012 complaint NoRNA[protected]. Still not repaired or replaced. Repeated enquiries at toll free number or toarea service manger has not yielded any result.Company or its service manager is not doing any thing for redressal.

Without TV for the last 24 days.

Name of the company LG electronics India Pvt Ltd, Regd Office A27 Mohan Co op Industrial Estate, Mathuri Road, New Delhi 110 044
Local office LG Shoppee, Erakkathil Buildings, Kalathi pady, Kottayam 686010 Phone [protected]-[protected]
Complainent - AGM, Federal bank, Regional Credit Hub, Kottayam

I purchased a new LG LCD TV model 32CS560 for Rs 30,000 at the LG Shoppe in Pondicherry on 1 October 2012. On 31 December 2012, less than 3 months after it was purchased, the TV died.

I registered a complaint with LG's Customer Support service on 1 January 2013.

On 3 January, a technician from LG came and diagnosed the problem: a circuit board had failed inside the TV.

Two weeks later, the TV still has not been repaired or replaced.

Now I've discovered that LG's Customer Support service is really just a Customer Sympathy and Excuse service. When I call them, they apologize for my dead TV and then tell me that the replacement part is not in stock and they have absolutely no idea when the part will become available.

I’ve bought LG smart cinema 3d tv on august 16 2012. it was working good but one day suddenly the display went off. The LG engr visited (on 15.12.2012) and inspected the TV. He found that the display is not working and told that the display needs to be changed. He had put up the request but there has been no progress since last 25 days. I've put various reminders with the call center but in vain. I've also sent various emails with my product details but have not received any satisfactory answer. The details provided in email to LG are as follows

Product details- Cinema Smart 3D LED LCD TV Model - 42LM6690.
S.no. 205PLMP064619
Date of Purchase/Delivery- 16.08.2012 (1 Year Warranty)
Dealer details- Kohinoor Televideo Pvt. Ltd., Dadar East, Mumbai

REQUEST ID.- RNA[protected]GIVEN BY LG CARE

I had bought an LG LE4610 LED TV in April 2011. I had some issue, where I was able to see some horizontal lines on the screen.I called up the customer care and raised a service request(RNA[protected] and Mr. Naveen ([protected]) from LG support turned up on 25-Jul-2012.The person then opened up the TV and tried adjusting the Display stips inside the TV. Once he did this , Display was seen only on the left side of the screen. There were bright lines coming up on the right side. When I had asked them to set it right, he said he will bring in an expert and brought Mr.Mayilraj ([protected]). He checks the TV and tells me the panel is gone and the stips are also gone.Mr. Mayilraj says that the Circuit inside the TV is gone and may be that also has to be changed.Inspite of repeated followups, the technicians were not ready to check the Television and asked me to change the panel. I was forced to take an AMC for 2 years by paying Rs.11000 and was asked to wait for the AMC to get activated to replace the panel.

Once the AMC has been activated a new request was again raised (RNA[protected]to fix the panel. They informed me that a new panel has been ordered and once it has come, they will come and change the panel. The LG technicians came up with a panel after a couple of weeks and tried installing the same. when I checked the Panel, the panel was already used with lots of scratch all around. I refused to accept the panel and the technicians informed that they will get a new panel for replacement. Again after a couple of weeks the technicians took my TV to LG service center for replacing the panel and then delivered the TV on 3-Jan-2013. I was busy over the weekend and checked the TV on monday[protected] and found that the replaced panel is defective and have again raised a new request for fixing it (RNA[protected]. Inspite of repeated followups, no technician has still visited my house to check the Television.

I have been struggling from Jul 2012 to Jan 2013 to get my panel replaced. For a company like LG, does it take 7 months to replace a panel? They have cheated me twice with used/damaged panel. I am looking for an effective resolution and if the issue is not resolved soon, I am planning to book a case in consumer court against LG and its service center for Deficiency in services, cheating and mental agony.

Anand ([protected])
anand.[protected]@gmail.com