LG Electronics Complaints & Reviews

this is w.r.t RNA[protected]/LG 42PT35OR

There is no support from the service team for a newly bought product. They are not picking the call. The issue is open for a long time and no update from the repair team but they are just saying that they have sent mail for approval, this is frustrating and making the customer mad.

This was a new model purchased year back and product got faulty so soon.

LG is making life bad

Below are the complaint details, mails were sent after the service team visit several times but no response.

'''''''''''''&#...⇄ is regarding the LG plasma TV issue, I bought this LG 42PT35OR at Girias (Anna Nagar East,Near Chintamani Junction) on AUG 2011.

Recently the TV display was affected and unable to see any picture, a complaint was locked 2 weeks back. The service man told that the display board got short and became faulty naturally and not because of any environmental conditions or power fluctuations.

For more than 2 weeks the issue is still open and my problem is not solved, this is a new model and bought recently but so soon a major fault has occurred in the main board. Please treat this call on propriety and rectify my issue on free of cost, I am ready to pay fee for servicing but not for the components, you need to provide replacement for the faulty components on free of charge because the TV was bought a year back and it is a newly launched model.

Please consider this under warranty and do the needful''''''''''''&...⇄

Regards,
Deepak

Dear Sir/Madam,
I am an aggrieved customer of your LG product. I purchased an LG LED TVset, 107 cm (Model No:42LS4600 – TA, product code: 42LS4600 – TA.ATRWLJ2, Serial No:208PLJK095708) on 16/09/2012 from Croma Electronics Mega Store, Unit No: F-25, Oberoi Moll, Goregaon Mumbai. I have one year warrenty plus two years extended warranty for the product.
Shortly after I purchased the above TV set it started giving trouble. The problem was that TV set started having sudden black out, whenever it was run for a little while. A complaint was lodged by me for repairing the TV, vide complaint No: RNA –[protected]. A TV repair team was sent by your service centre on 08/11/2012. They changed two parts of the TV and went away. But despite this change of parts the problem continued.
A second complaint was lodged by me vide complaint No: RNA [protected] on 23/11/2012. The call centre which took my call, thereafter informed me that a replacement request was being sent by them as LG Company was unable to repair the TV Set.
A mail was thereafter sent by me to Mr Satish, and Mr Prashant Patil, the Branch Manager of your Service Centre on 28/11/2012, along with scanned copy of my pan card, product invoice and picture label, as asked for by them. Nothing happened thereafter.
When I contacted the call centre after two weeks I was informed that Mr Satish and Mr Prashant Patil had given the feedback that “Customer is not interested in replacement”, which is totally a false statement, as at no stage did I say that I did not want a replacement. I informed the call centre that this was a false feedback.
On 15/01/2013 I received a call from Mr Sudhir, a service centre employee, Mobile No: [protected], (he did not give his full name despite my asking). He made a false claim that he had rung me up many times earlier during the day and that I did not respond to his call and further asked me to furnish a photocopy of the LG TV Purchase bill. I told him that his claim was not true and that if he still wanted to standby his claim he should give a proof of this by showing me the missed calls made to me in his cell phone. I also informed him that I will keep the photo copy of the purchase bill ready and he could let me know when he would be coming to collect them as also show me the above stated proof of making many calls to me. When he heard this he disconnected the call. When I tried to speak to him again he again disconnected the call.
I then tried a number of times to call Mr Prashant Patil the branch manager LG Service Centre ( mobile No: [protected]) but found each time that he was not responding to my call.
The above details clearly show that your Service Centre staff members are attempting to cheat me by not replacing the defective TV set sold to me. They are giving false feedback and then in order to prove their false feedback was correct they are making a false claim that they called me up many times but I did not respond to their call.
Please be assured that such tricks will not work with me. Please ask your Service Centre staff to arrange immediate replacement of the defective set sold to me by your company. If no action is taken within the next 7 days then I shall be constrained to lodge a complaint against your company in the consumer court, where I will not only ask for the replacement of the defective TV set but also claim compensation for the breach of trust and harassment caused to me by your Service Centre staff.
Yours sincerely

Mrs Sudeshna Sen Bansal
e- mail: sudeshna.[protected]@gmail.com

Hi!

I Bought Microve of LG on[protected] (Model Code MW03281bpg Item Description LG MWO MJ3281BPG).
I have registered the call at the call center on 20th My complaint no. is RNA[protected]

After many reminders on call and mail, till date I have not got the Demo arranged by the company.

If for Demo I have to do so many follow ups not sure what will happen when there is some problem reported with Microwave.

If someone can get this arranged will be of great help.

Regards.
Kishore Ahuja

I am facing this problem with LG handset E612 which i purchased about 5 month ago. I am speaking with LG customer service team from a long time. After several visits they are telling me that the handset you have purchase is not a good handset. The Manager(Mr Vishal Sharma) himself admit that the processing speed of this handset is not that good. We already have tried what what we could but we cant help you any more that person is so adamant that he didn't allowed me to speak and directly informed me that do what you can do. you want to go to the next level you can but we cant do any thing for you.

I feel like a fool that i am dealing with such a company who doesn't even care about there customer and make them realize that they have done a big mistake buying there product.

I spend 45000 buying 2 LG phones know i am getting this customer service from them. Really a shame on such a big name.

respected sir/ madam,
sir i was bought a LGSLIM 21FJ8RG TV.ON DATED 30/05/12,from your auth. dealer VINOD ELECTRONICS,jaikal road ,deoria. my tv set got off on 11 feb2013, the dealer said to change picture tube within 4to 5 days after discussing to his machenic, but still tv is not repair, and dealer ignore my complaint as well as not rosponse siriously,plz solve my problem.


ranjita maurya ,tubewell colony deoria
[protected]
[protected]

I had purchased a microwave oven Model 2149n BB from your showroom-LG Shoppee at Meerut against a quotation issued jointly in my name and my employer's name jointly as" N.K.MITTAL, AGM, PUNJAB NATIONAL BANK" whereas the Bill was issued by your repv. Mr. V.K.Sharma, in my name-against the Cheque issued from Bank's account at PNB. When he was pointed out his mistake-he tried to tell me "Generally it is not so"-when I told him to follow instructions strictly, he misbehaved with me and told me "not to get hyper" My driver was sent to delivedr the cheque and get the bill issued alongwith the product. I strongly object to the usage of the words by your salesman. Does one expect this type of behaviour from your salesman. I could not find any icon on which I should send my complaint against your salesman/sales representative at Mewerut. Would you forward my complaint to the concerned executive and inform me of the outcome of this feedback. from: NK MITTAL, GENERAL MANAGER, SARVA UP GRAMIN BANK(AGM at PUNJAB NATIONAL BANK, HO: DELHI) CELL NO. [protected].

Purchased LED TV LGE26LV2130 on 16.06.12from LG shoppe Evergreen Marketing Associates,kalathipady, Kottayam 686010. Invoice No 700345. Cust Code 003281 Breakdown within warreranty period.
Reported on 21.12.2012. Local shoppee instructed to register complalint at toll free nyumber . Regd on 22.12.2012 complaint NoRNA[protected]. Still not repaired or replaced. Repeated enquiries at toll free number or toarea service manger has not yielded any result.Company or its service manager is not doing any thing for redressal.

Without TV for the last 24 days.

Name of the company LG electronics India Pvt Ltd, Regd Office A27 Mohan Co op Industrial Estate, Mathuri Road, New Delhi 110 044
Local office LG Shoppee, Erakkathil Buildings, Kalathi pady, Kottayam 686010 Phone [protected]-[protected]
Complainent - AGM, Federal bank, Regional Credit Hub, Kottayam

I purchased a new LG LCD TV model 32CS560 for Rs 30,000 at the LG Shoppe in Pondicherry on 1 October 2012. On 31 December 2012, less than 3 months after it was purchased, the TV died.

I registered a complaint with LG's Customer Support service on 1 January 2013.

On 3 January, a technician from LG came and diagnosed the problem: a circuit board had failed inside the TV.

Two weeks later, the TV still has not been repaired or replaced.

Now I've discovered that LG's Customer Support service is really just a Customer Sympathy and Excuse service. When I call them, they apologize for my dead TV and then tell me that the replacement part is not in stock and they have absolutely no idea when the part will become available.

I’ve bought LG smart cinema 3d tv on august 16 2012. it was working good but one day suddenly the display went off. The LG engr visited (on 15.12.2012) and inspected the TV. He found that the display is not working and told that the display needs to be changed. He had put up the request but there has been no progress since last 25 days. I've put various reminders with the call center but in vain. I've also sent various emails with my product details but have not received any satisfactory answer. The details provided in email to LG are as follows

Product details- Cinema Smart 3D LED LCD TV Model - 42LM6690.
S.no. 205PLMP064619
Date of Purchase/Delivery- 16.08.2012 (1 Year Warranty)
Dealer details- Kohinoor Televideo Pvt. Ltd., Dadar East, Mumbai

REQUEST ID.- RNA[protected]GIVEN BY LG CARE

I had bought an LG LE4610 LED TV in April 2011. I had some issue, where I was able to see some horizontal lines on the screen.I called up the customer care and raised a service request(RNA[protected] and Mr. Naveen ([protected]) from LG support turned up on 25-Jul-2012.The person then opened up the TV and tried adjusting the Display stips inside the TV. Once he did this , Display was seen only on the left side of the screen. There were bright lines coming up on the right side. When I had asked them to set it right, he said he will bring in an expert and brought Mr.Mayilraj ([protected]). He checks the TV and tells me the panel is gone and the stips are also gone.Mr. Mayilraj says that the Circuit inside the TV is gone and may be that also has to be changed.Inspite of repeated followups, the technicians were not ready to check the Television and asked me to change the panel. I was forced to take an AMC for 2 years by paying Rs.11000 and was asked to wait for the AMC to get activated to replace the panel.

Once the AMC has been activated a new request was again raised (RNA[protected]to fix the panel. They informed me that a new panel has been ordered and once it has come, they will come and change the panel. The LG technicians came up with a panel after a couple of weeks and tried installing the same. when I checked the Panel, the panel was already used with lots of scratch all around. I refused to accept the panel and the technicians informed that they will get a new panel for replacement. Again after a couple of weeks the technicians took my TV to LG service center for replacing the panel and then delivered the TV on 3-Jan-2013. I was busy over the weekend and checked the TV on monday[protected] and found that the replaced panel is defective and have again raised a new request for fixing it (RNA[protected]. Inspite of repeated followups, no technician has still visited my house to check the Television.

I have been struggling from Jul 2012 to Jan 2013 to get my panel replaced. For a company like LG, does it take 7 months to replace a panel? They have cheated me twice with used/damaged panel. I am looking for an effective resolution and if the issue is not resolved soon, I am planning to book a case in consumer court against LG and its service center for Deficiency in services, cheating and mental agony.

Anand ([protected])
anand.[protected]@gmail.com

I bought a LG smart TV 2 months ago and i was promised that I'll get a LG Blu Ray player and 3 Blu Ray Movie titles(3D) as part of the purchased product. i got Blu Ray player after 20 days but not the movie titles. The dealer is blaming LG is not providing the titles. When i contacted LG, they accept that there is a delay but not taking any action on this. I have raised a complaint with LG, VOC[protected] and i was told i would get a call from LG with in 24 hours, but it is around three weeks gone but no calls from LG. i have contacted the customer care again but i got the same answer "LG executive will contact you shortly". Also the customer service person said there is no way i can escalate this to their supervisor. He has registered a complaint and a executive will contact me, this is what i got as an answer. If they could not provide the product in the promotional scheme, then its better not to announce it. I feel cheated as i didn't get of what was promised. I'm registering this complaint with the hope that this forum would get me at-least a responsible answer(even if not the product) from LG about this delay and when exactly I'ld get the product. Already its 2 months gone and lets see how long it would take to a company like LG to provide the Blu Ray movie titles to its customers as promised.

My name is Meera Sriram and i had purchased a lg microwave on 20/2/11 from big bazaar. and the switch panel did not work in the month of sep'12.the complaint was lodged and the company agreed to pay the refund of the cost price of the microwave as it could not be repaired. i got the call from the company saying that they needed my name on the bill which was sent to the concerned person. but there is no respond from there side, till date despite following up.the details of the person:Ms. Suvarna sawant M: [protected] email id: suvarna.[protected]@lge.com(whenever called either dosen't pick up the call or always on holidays)
Mr. nilesh ghotekar M:[protected] email id:(nilesh.[protected]@lge.com)

This is with reference to Request : RNA[protected] which has been raised on 29 December 2012. We regret to inform that we call up daily at your service center and the reponse we get is that we shall get call from service center within 48 Hours. Today again we called up and again one of the service executive gives a silly excuse of technical issues and says that the support shall be provided within 3 days. This is irritating and annoying that how a company like LG can give such a horrible support or can select such a horrible vendor in terms outsourcing the service.Finally its all hitting the image of the company that's it. And this might be remembered that if service is not good your product shall not survive this cutting edge market condition.

Is the company only thinking of selling the product and not providing the service then the time has come that all consumers should know that LG has the horrible support service atleast in mumbai. This is not the way consumers should be served or harrased I am really dissapointed with the way and the style the organisation is working.

I hence request this team to look into this issue and provide with prompt action at the earliest. This mail may be circulated to the highest management level of LG so that they can understand the outcry of their customers / consumers. Please be customer/consumer oriented it appears that all this needs to be taught to a company like LG very disappointing indeed.

dear sir, lone no[protected] I had purchased LG LED tv but i didn't get NOC @ bajaj EMI CARD, please do the need full. my email id - [protected]@gmail.com, con no-[protected]

When you buy a LG product it is bought due to its reputation and with a firm belief that the product will work without any worry for at least ten years. Believing in this I bought a LG Side by side refrigerator in May 2009 from Home Retail Solutions, Mulund West, Mumbai

Here this product has developed problems since its inception - Initially a valve was replaced, next it was some ice chamber problem, next it was gas recharging, next the compressor was considered faulty and replaced and now the pipe is supposed to be leaking - All these from LG during the last less than 2.5 years - Can you imagine this from LG that too for a high end product.

My complaint with LG Customer Care is pending since 23 October and since then I/We have no solutions
Initially LG and their Franchisee - Neutron Services mentioned of remitting a depreciated amount of 55%. Yesterday they have revised their remittance amount to 80%.

Here I am not interested in the amount. My interest lies in getting a replacement from LG with trouble free service for at least 10 years or refund the entire amount paid at the time of invoicing with commercial interest plus the compensation for the suffering (without a fridge for the last 75 days).

Only thereupon I/We may have some confidence in LG Products or its Services thereof.

Best Regards
Divakar Hegde
C-3, 701 Lok Everest Complex,
JSD Road, Mulund West, Mumbai 400 080
Mob. No. [protected]

I purchased the above mentioned tv on 11/07/2009 through "FOMRA&CO" 69,Purasawalkam ch-07
Yesterday while switching on the tv there was no display and nothing appeared on the screen instead there was some noise coming from behind the tv hence we found that there is some fault.So we called the LG service center and filed a complaint, as per our complaint an engineer named Mr.satyanarayanan(ph no.[protected]) came to our house and checked the tv.The engineer informed that the picture tube is not working and has to be replaced.
Being a valuable customer of your company(ie.I not only purchased a tv of LG product but also a washing machine and an air conditioning machine on the hope that LG is a good company) I was shocked to hear that the picture tube was gone,at first i thought that there must be some problem in the wiring or in the mother board.Picture tube being the major component of the tv ,so it must be manufactured properly compared with the other components and i didn't expect this from ur company.Therefore i am having a major doubt that how the picture tube has come under repair or replacement when other smaller components are fuctioning properly that too within 3 years from the date of purchase.
So i kindly request you to replace the picture tube since it is the company's fault for manufacturing such a poor product.
I would also like to mention that i purchased a tv of "WESTON" company 21 years back and still now there is no fault in picture tube though many problems occured with the other components and this tv is still available in my house for your verification,if needed.It is also evident that the picture tube of the LG tv may be an old one or must be the manufacturer fault.
In view of the above,i hope that the company will replace the picture tube without any charges and not forcing me to move with the consumer forum for settling this issue.
I am expecting a positive reply from ur company soon by mail to: [protected]@gmail.com([protected])

Dear Sir,
My LG Microwave was not heating properly and it used to stop automatically without heating the contents kept in it. I complained about the same and a representative from company's authorized service centre (Priya Services C-5/5 Sanjay Market, Sector-2, Rohini, Delhi-110085) came to repair it and asked for payment of Rs.2000 for replacing some heating component. As desired by the representative I paid the said amount vide Receipt No. 5346 dated 20/10/2012 issued by the centre. The said heating component was replaced and I was assured that the microwave would function properly. But the microwave did not function at all and subsequently the company representative came again and took the microwave with them. The service centre kept the microwave with them for 10 days and did not communicated with me. I tried to contact them several times but they did not provided me any information and finally at the end told me about some other defect in the microwave for which I was asked to pay extra amount to which I refused. They finally returned the microwave without repairing it to me and the amount of Rs.2000 was not returned by them. Moreover, I had to face a lot of problems for 10 days without microwave specially because of festive season. Service Centre of the company are cheating on the customer by charging enormous amount on pretext of replacement of the component and in turn doing nothing to satisfy the customer's complaint.

I had bought a refrigerator worth 58,000-//- Model No GC-B217BPJV on 14th Jan, 2012. Since then i faced problems in the refrigerator i called customer service many times , many parts were changed too but still problem of ice forming in fridge still remains, now my 1 year of free service is to expire and additional i was told will be for 3500 PLus for a year. I want my Unit to be changed by the company and proper working of it should be guaranteed. Or company should send some senior person to see the problem in my unit and extend my warranty free of cost. Customer service refuses to give me contact no of senior officials & people they send somehow i believe not able to understand the problem in unit. LG has outsourced serivces to local vendors and they are tricking me to buy additional warranty.

Email :- [protected]@yahoo.co.in

Hello sir,
I have bought a LG 42'' TV from dahod.Gujarat. I am very unsatisfied with your customer support and haven't got a proper installation with a new product.Inspite of calling many times the problem is same and I have called customer care several times and complaint no is:-RNA[protected].but no one is there to help us. The service center person from godhra are talking very rudely and not responding to customers.and he is misbehaving with customers.
Its our humble request to see at our problem and get is resolved as soon as possible.

Hi,

I have been trying to get a washing machine replaced, because it was delivered with a dent. But its been two weeks and all i get is:
- Customer Care always say they will call back in 24 hour, they never do
- Area Manager Pooja Mathur never picks up call? This is the worst manager I have ever came across
- Other Executive's keep giving false promises, that problem will be solved in a day or two.

The problem is still not resolved and problem number is : RNA[protected]..

Regards,
Vikas