[Resolved] Lic Of India — Harassment by LIC Branch 112, N-69, Connaught Circus, New Delhi
I surrendered my ULIP – Jeevan Plus Policy No.[protected] on 05/05/08 at LIC Branch 112, N-69, Connaught Circus, New Delhi. I visited LIC office on 19 and 22nd May 08, it was informed by Account Division’s staff that a Cheque has been prepared and lying with Mr. Deepak Thapa, Dispatch Clerk since 17.5.08 for dispatching.
I requested Mr. Deepak Thapa to give me the cheque personally after verifying my identity (Central Govt. Identity Card) as well as LIC Agent’s guarantee to avoid further delay. Thapa immediately refused to give me the cheque. Then I requested Branch Manager Mr. Rajesh Kumar Choudhary to help in the matter. The concerned LIC Agent had also expressed urgency and requested Mr. Rajesh Kumar Choudhary, Branch Manager to give the cheque to me. However, Mr. Choudhary tried to help but Mr. Thapa Dispatch Clerk disobeyed his boss.
Neither he gives the cheque by hand nor did he bother to dispatch it by post. The above cheque is still pending for dispatch with Mr. Deepak Thapa, Dispatch Clerk. It seems that
Mr. Deepak Thapa, Dispatch Clerk and Mr. Rajesh Kr. Choudhary Branch Manager are intentionally keep pending customers’ cheques for the reasons best known to them thereby harassing customers. One more person named Mr. Khanna, Peon is also involved in the matter. In the present era of globalization when most companies of the world are trying to improve their service quality, LIC of India officials at Branch No.112, N-69, Connaught Circus, New Delhi does not care their customers. They are black spots on the LIC of India. I am very sorry to say that common customers can’t get their policy claims easily from this LIC Branch No.112, N-69, Connaught Circus, New Delhi because Branch Manager is also indulged in harassing customers. They are misusing their seats/ powers on the cost of the public money hence require suitable treatment.
Please think 100 times before purchasing any type of policy from LIC of India.
Beware customers - LIC of India Na to Jeevan ke saath hai aur na jeevan ke baad.
Complaint marked as Resolved Aug 13, 2020