[Resolved] Loop Mobile — MNP | |||
I have applied for MNP however loop mobile keeps on rejecting my request for some pretex or other thus blocking my transition to other service provider. kindly suggest what should I do?? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 14 Comments | |||
Comments
Please find the below excerpt of the communication I had with LOOP Mobile.
In short: LOOP Mobile has rejected my Port out request because of the reason I am a life time customer of their poor mobile service.
I not only want justice for my self but also for all the consumers who are witness of their unfair practices.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Vikas Rander
Sent: Friday, February 04, 2011 10:30 AM
To: 'appellate.[protected]@loopmobile.in'
Cc: '[protected]@gmail.com'
Subject: RE: MNP-[protected]
Please advise me on what legal ground my PORT request has been rejected. I have received a message from 50991 that LOOP mobile has rejected my port out request because of “contractual obligation violation”. Please let me know where it is written in TRAI or DOT laws that I can not PORT out because of I am life time customer of your service.
I have every right to rid off from your poor services.
I hope I will get the response of my above query in reasonable time limit. Failing which, I will knock the door of consumer forum and will file the suit of Rs. 1 LAC for all the mental stress you people have given to me.
Apart from the above I have also learned that LOOP mobile is making all unfair mean to retain the customer by rejecting the PORT out requests. Do you don’t think that, 35% of our population is still not literate and they go what ever you communicate to them and hence it is observed that deliberately you are making fool out of them and hence it is my moral responsibility to take up this matter to court and also I will send copy of this mail to leading news papers.
Thanks in advance,
Vikas Rander
From: Vikas Rander
Sent: Thursday, February 03, 2011 9:46 AM
To: 'appellate.[protected]@loopmobile.in'
Cc: '[protected]@gmail.com'
Subject: RE: MNP-[protected]
Reminder !!!!
NO UPDATE TILL TODAY!!!!!
From: Vikas Rander
Sent: Tuesday, February 01, 2011 10:45 AM
To: 'appellate.[protected]@loopmobile.in'
Subject: MNP-[protected]
Hello,
Currently I have having LOOP mobile – [protected], on 28.01.2011 I put a request for MNP. My unique porting code is LM154425.
On 29.01.11 I approached to MTNL-Nerul office and collected the SIM card ( I wish to use MTNL service on [protected]).
Today I received a call from LOOP customer care ( [protected]) that I can not port because my number [protected] is having life time validity.
Please help me in this regard and advise me to whom I need to approach to get rid off from LOOP mobile.
Regards,
Vikas Rander |
In short: LOOP Mobile has rejected my Port out request because of the reason I am a life time customer of their poor mobile service.
I not only want justice for my self but also for all the consumers who are witness of their unfair practices.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Vikas Rander
Sent: Friday, February 04, 2011 10:30 AM
To: 'appellate.[protected]@loopmobile.in'
Cc: '[protected]@gmail.com'
Subject: RE: MNP-[protected]
Please advise me on what legal ground my PORT request has been rejected. I have received a message from 50991 that LOOP mobile has rejected my port out request because of “contractual obligation violation”. Please let me know where it is written in TRAI or DOT laws that I can not PORT out because of I am life time customer of your service.
I have every right to rid off from your poor services.
I hope I will get the response of my above query in reasonable time limit. Failing which, I will knock the door of consumer forum and will file the suit of Rs. 1 LAC for all the mental stress you people have given to me.
Apart from the above I have also learned that LOOP mobile is making all unfair mean to retain the customer by rejecting the PORT out requests. Do you don’t think that, 35% of our population is still not literate and they go what ever you communicate to them and hence it is observed that deliberately you are making fool out of them and hence it is my moral responsibility to take up this matter to court and also I will send copy of this mail to leading news papers.
Thanks in advance,
Vikas Rander
From: Vikas Rander
Sent: Thursday, February 03, 2011 9:46 AM
To: 'appellate.[protected]@loopmobile.in'
Cc: '[protected]@gmail.com'
Subject: RE: MNP-[protected]
Reminder !!!!
NO UPDATE TILL TODAY!!!!!
From: Vikas Rander
Sent: Tuesday, February 01, 2011 10:45 AM
To: 'appellate.[protected]@loopmobile.in'
Subject: MNP-[protected]
Hello,
Currently I have having LOOP mobile – [protected], on 28.01.2011 I put a request for MNP. My unique porting code is LM154425.
On 29.01.11 I approached to MTNL-Nerul office and collected the SIM card ( I wish to use MTNL service on [protected]).
Today I received a call from LOOP customer care ( [protected]) that I can not port because my number [protected] is having life time validity.
Please help me in this regard and advise me to whom I need to approach to get rid off from LOOP mobile.
Regards,
Vikas Rander |
I am having a prepaid connection of loop mobile. I have been upgraded by the company to life time prepaid. I want to change my service provider but the company says that it cannot be changed as you are lifetime customer. When i did not opt for life time why did the company need to upgrade me.
I have submitted documents to LOOP mobile gallery on 10th February,2011 for portint in from AIRTEL. It is now 11 days and the process is still incomplete. I have recd an SMS from loop that my documents are verified and my line is active. Still, Airtel simcard is active. I visited LOOP gallery twice but to no avail. They always say wait for another 2 hours. Really a very bad first time experience.
The difficulty is that I do not have any balance in my airtel sim and I can not access LOOP sim.
I hope loop administration will take up the matter as soon as possible.
The difficulty is that I do not have any balance in my airtel sim and I can not access LOOP sim.
I hope loop administration will take up the matter as soon as possible.
Hi,
We regret the inconvenience caused an we ensure that we will address your issue as soon as possible.
Could you mail your contact details to [protected]@loopmobile.in and we will have our relationship manager speak with you.
You can also tweet to us on our Twitter handle (@Loop_Mobile).
Also you can reach out to us on our Facebook page http://on.fb.me/frIufg
We regret the inconvenience caused an we ensure that we will address your issue as soon as possible.
Could you mail your contact details to [protected]@loopmobile.in and we will have our relationship manager speak with you.
You can also tweet to us on our Twitter handle (@Loop_Mobile).
Also you can reach out to us on our Facebook page http://on.fb.me/frIufg
I had opted for a MNP on the very 1st day when the facility was availble from Loop to Vodafone.
And for the last 1 month I have been following up on the same. No actions so far.
I am being told my forms have been rejected due to contractual reasons and have been asked to send emails. Till date I have sent them 5 emails atleast called them 25 times atleast.
All my emails go unanswered. When I call them they have no solution and promise a call back - they never do.
Atroctious and pathetic customer service.
I am more inspired to move out of Loop for this kind of disgusting attitude.
Please guide in helping me port out.
Anand Sundaram
Mobile: [protected]
Mumbai
And for the last 1 month I have been following up on the same. No actions so far.
I am being told my forms have been rejected due to contractual reasons and have been asked to send emails. Till date I have sent them 5 emails atleast called them 25 times atleast.
All my emails go unanswered. When I call them they have no solution and promise a call back - they never do.
Atroctious and pathetic customer service.
I am more inspired to move out of Loop for this kind of disgusting attitude.
Please guide in helping me port out.
Anand Sundaram
Mobile: [protected]
Mumbai
Same problem for me too. I have 2 loop mobile numbers and want to port them to vodafone. I have done all the procedure correctly but still my porting request is rejected. MNP is a lame process and TRAI is using loop holes to help such players.
rahul shah.
rahul shah.
Respected Sir/Madam,
My name is Mr. Aarzan Mistry from Mumbai and recently I applied for Mobile Number Portibility (MNP) from Loop Mobile to Vodafone. I SMSd Loop Mobile and got UPC # 399656 on 26th May and I went ahead and filled all the required details wioth proof to Vodafone gallary at Fort.
All was excepted and I was given a new SIM which would be activated within 10 Days.
But, on 31st May I got a SMS from Loop saying that my request for MNP is rejected due to "Contractual Obligation Violation". So, I called up Loop Customer care at around 08:30 PM and the reason was:-
1) Since I was on 1p/per sec scheme on Prepaid account, I had to shift to Base plan (i.e. Re 1/per min plan.
2) Deactivate DNC.
Since I had no option I had to request them and change what ever was required.
I have been with Loop Mobile for appros 10+ years.
My question is are these rules made by TRAI or GOI. If not then are respective Service providers allowed to make such rules and harres the customers.
My contact # is [protected].
Looking forward to your reply.
Thanks,
Aarzan Mistry.
My name is Mr. Aarzan Mistry from Mumbai and recently I applied for Mobile Number Portibility (MNP) from Loop Mobile to Vodafone. I SMSd Loop Mobile and got UPC # 399656 on 26th May and I went ahead and filled all the required details wioth proof to Vodafone gallary at Fort.
All was excepted and I was given a new SIM which would be activated within 10 Days.
But, on 31st May I got a SMS from Loop saying that my request for MNP is rejected due to "Contractual Obligation Violation". So, I called up Loop Customer care at around 08:30 PM and the reason was:-
1) Since I was on 1p/per sec scheme on Prepaid account, I had to shift to Base plan (i.e. Re 1/per min plan.
2) Deactivate DNC.
Since I had no option I had to request them and change what ever was required.
I have been with Loop Mobile for appros 10+ years.
My question is are these rules made by TRAI or GOI. If not then are respective Service providers allowed to make such rules and harres the customers.
My contact # is [protected].
Looking forward to your reply.
Thanks,
Aarzan Mistry.
We regret the inconvenience caused. Thank you for providing your contact number. Our team will get in touch with you shortly.
Thank you for your patience. Our team has taken your request for MNP.
Of no use as the nain question is still not answered.
Dear Sir/Madam,
I have been a satisfied & loyal Loop Mobile customer for more than a decade. After paying the due bills and some extra amount I submitted application for porting my no [protected] to Idea cellular. Had given the application a few days before 29th November. Idea cellular has finished verifications but the number is still inactive. Upon getting in touch with Idea Cellular customer service, we were told that they have not received noc from you ie Loop Mobile to port the number.
We have been using the said number for business purpose for a long period and the same is important to us.
We request you to do the needful & resolve the said issue as soon as possible.
Feel free to get in touch me for any explanation on alternate no [protected] or mail [protected]@gmail.com
Thanking you,
Viraj Mhatre
I have been a satisfied & loyal Loop Mobile customer for more than a decade. After paying the due bills and some extra amount I submitted application for porting my no [protected] to Idea cellular. Had given the application a few days before 29th November. Idea cellular has finished verifications but the number is still inactive. Upon getting in touch with Idea Cellular customer service, we were told that they have not received noc from you ie Loop Mobile to port the number.
We have been using the said number for business purpose for a long period and the same is important to us.
We request you to do the needful & resolve the said issue as soon as possible.
Feel free to get in touch me for any explanation on alternate no [protected] or mail [protected]@gmail.com
Thanking you,
Viraj Mhatre
Dear Sir/Madam,
We submitted documents and form for porting Mobile No [protected] from Loop Mobile to Idea Cellular on 24th November 2014. ut Still my number is Started. I have enquired from Idea office, they informed me that they already did all activities of port from their side and only clearance from Loop mobile is needed to start service.
I had also sent a letter explaining the same to Loop Mobile office ( address mentioned for sending cheque payments for pending bills post closure ) No one from Loop Mobile has bothered to address to said issue or replied saying the same cannot be done.
The number is very important to me as I have been using the same for more than a decade.
We had also paid extra amount towards pending bill if any as per Loop Mobile guidelines.
Please Help!
Viraj Mhatre
[protected]
We submitted documents and form for porting Mobile No [protected] from Loop Mobile to Idea Cellular on 24th November 2014. ut Still my number is Started. I have enquired from Idea office, they informed me that they already did all activities of port from their side and only clearance from Loop mobile is needed to start service.
I had also sent a letter explaining the same to Loop Mobile office ( address mentioned for sending cheque payments for pending bills post closure ) No one from Loop Mobile has bothered to address to said issue or replied saying the same cannot be done.
The number is very important to me as I have been using the same for more than a decade.
We had also paid extra amount towards pending bill if any as per Loop Mobile guidelines.
Please Help!
Viraj Mhatre
[protected]
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LOOP Telecom — MNP-9870736764
Hello,Currently I have having LOOP mobile – [protected], on 28.01.2011 I put a request for MNP. My unique porting code is LM154425.
On 29.01.11 I approached to MTNL-Nerul office and collected the SIM card ( I wish to use MTNL service on [protected]).
Today I received a call from LOOP customer care ( [protected]) that I can not port because my number [protected] is having life time validity.
Please help me in this regard and advise me to whom I need to approach to get rid off from LOOP mobile.