Loop Mobile Complaints & Reviews

on my number wrongly activated ANTAKSHARI offer by loop mobile. & they deducted Rs. 30/- for 2 months Dec 2010 & Jan 2011. please deactivate that offer & please stop all msg & calls of promotional offers such like 'ANTAKSHARI offer'. i don't want any calls & msgs of your any promotional offer.

Dear sir ,
As far as the mobile number portability rules
Any subscriber can change the operator if he is associated with his current operator for more than three month
Sir I have been associated with loop mobile for more than three month I had applied for an mnp of my mobile no [protected]
From loop to Videocon but the loop had rejected my application as they state that I am a lifetime validity card holder for the following number so I cannot change my operator
Sir I had not seen any such rule in mnp policy and loop service provider are making their own rules against government policy
Plz requesting you to look forward to this issue
If this is not the right place to complain about this issue then plz
Suggest me the government site where I can complain
Thanks and regards
Narendra m patel
Mob-[protected]
mumbai

I hope I at least get response from this Forum.

I have been using Loop mobile for years inspite of their bad service, call drops, unwanted service phone calls, etc just for the sake of retaining the number as i have circulated this number to many people.

But recenty the serive has gone way down from "worse". Last 2 months they are deducting 99 Rs from my prepaid balance for service i never asked for. They agree it is mistake on thier part but they refuse to give my money back. Why should i pay money for their mistake?

The have recently started to give docket number to all complaints, but is the use if that forum doesnt solve any complaints. I wonder if there is anyone appointed to take care of these complaints and if there is someone appointed then they are not working properly.

From last 2 months i am calling customer service to get differnt answer each time. The senior never comes on phone.

Besides from past few months they are cutting more money for my money then my actual call charge.

From yesterday they have blocked my messages, I am getting only uncessary mails from Loop. They have harrassed me by increased number o[censored]nnecessary calls since yesterday for which i am sure they have some trival reason to state.

Hoping for a response.

Sujata
[protected]

Dear Sir,
I have been using Loop Service For almost 2yrs since now before i had not faced any such problems form their side but since last 3months they have been deducting balance from my account for unwanted reason the total amount of balance they have deducted is Rs 80/-.I have been sending consumer complaints through mail on the email that is <[protected]@core.nic.in>,from last 4-5days and i have not yet received any confirmation from their side regarding my balance also i had spoken to the customer care but they don't tel the exact reason to why they have deducted the balance and also when you ask them to transfer they calls to their Floor Managers they disconnect it.Please do something about this and give me justice you can contact me on [protected].

Thanks & Regards,
Rohit Kamath
[protected]

Sir/madam

I hv done 222 refile on my cell no:-[protected] after 2 mins i received the msg my bal. Is dedicated i hv call to customer care they are saying that balance cutted for internet browsing u say that if zero balance their how can a person can do the surfing.and more than 200 msg i hv received that minimum balance . again i hv done 30 rs recharge after 1 mins i hv received the msg your balance is dedicated . I asked the reason to exceutive they are saying that balance is dedicated for surfing.
i request u take some action .

instead of loopmobile or bplmobile the better suited name is [censored]mobile service provide i am going to go to the consumer forum...i have recieved an mms via sms i want to retiieve it but the mms webtop2 does not work at all and the big fools at bpl/loop dont even know if there was a link like mms.bplmobile.com:9091/webtop2,,, its a shame...and when i send the mms the money is properly deducted....

For the past 3 weeks I have been trying to get GPRS & WAP settings for my Samsung GT - B6520 mobile. Everytime I am promised that it would be sent, I also get a message intimating the same. But till date it has never reached me. I am disgusted at the service levels and am on the verge of cancelling all my loop connections. The whole purpose of investing in a business phone has been defeated as I am unable to use it's features like mail, internet, etc.
Will someone provide justice please.

Hi,
I had received an SMS from loop mobile on 8/12/10 to set free caller tune & list of tunes was given.So I activated the caller tune from the list. But Rs 15 charges were deducted from my balance. I had made complaint in loop mobile website 3-4 times, but my complaint is unatended yet.
My mobile no is [protected]

Regards,
Vaibhav Dsouza.

To loop mobile,
A service called mantra was activated by the company without any notice to us and we have lost balances close to around Rs 200.
it is a kind of cheating done by the company with us...
i request the company to refund us the balance deducted at the earliest...it sounds very cheap to know that the company is earning revenues at the cost of trouble and cheat to the customers...
shameful....!

I generally buy recharge card of Rs 30.
First i used to get around 28 rs talktime, but now I get only rs 24 net talktime.
Now lets split it up and see where LOOP MOBILE IS FOOLING PPL:

rs: 24 talktime + rs: 2.80 service tax + rs: 2 rental + rs: 1.20 scheme charge(local+national SMS frm 11pm to 8am, validity 3 days)

Now my COMPLAINT is they are forcing us to take this SCHEME OF rs 1:20 SMS un-necessarily. I dont use this scheme!

rs: 1:20 matters for me because they deduct 6 rupees from rs: 30 recharge.
This matter has to be taken up seriously,,, otherwise in future they might deduct 10 rs for scheme who knows...
Yoour answer?

I Have called N number of times to the Loop Mobile customer care to unsubscribe my caller ring tone which i have not activated by n e chance. They give me 24 hrs time and the issue is not resolved since 1 week now. I do not understand y it takes soo long for a complaint 2 b resolvd. Its very irritating and not at all professional to have caller tunes on the phone especially a tone PROMOTING Loop Mobile services which is very bad.... Need a resolution ASAP. Thx.


Nilofer
[protected]

My Mob: [protected]

I was charged Rs. 50 on Dec 12 for some 'Hungama' Pack which i have not subscribed. Then after for each day the Loop mobile has deducted Rs.5. I have lost my Rs 70 because of this.

After realising this deduction when I called up the Customer service center they refuses to give the refund. They told me that they will stop this pack within 24 hours.

I wrote a mail to their customer support center stating all this matter but they didnt even replied to the mail.

The mail is as follows:
Dear Sir/ Madam,

My Mob No: [protected]

Complaint:
On December 11, 2010 my account balance was showing Rs.70.
and suddenly on Dec 12 the balance was reduced to Rs.20
then after for each day they have charged me Rs.5 from my account.
So, on Dec 17 my account balance become Rs.0

The above deduction details was told by one of your Customer care executive on Dec 17 (when i called up after realising balance as Rs.0).

This deduction was for some "Hungama" Pack (Which I have not subscribed. You may see from my records that I have't used that service).

When I asked for the reimbursement to your Customer care executive, he refuses to do so.


Please look into the matter & reimburse the amount. I have lost my Rs.70
Do revert back.

Regards,

Vicky Prajapati



After 2 days on Dec 20 again Rs.5 deducted, when I asked they were unable to answer (according to them the information was not updated & he cannot give me the detail of deduction).

This is very irritating as I spend only Rs. 60 to 70 every month.

Hello,I am customer of LOOP Mobile named Suryakant Bhimaji Lasurve([protected]).I need to complain about my loss of balance without using the service.Actually on 12th of december i recieved some service message from LOOP mobile to which i responded by using exit button.But somehow or other i lost my prepaid balance worth rupees 50 which is lack of customer care on side of loop mobile.so being a geniune customer of yours i wish that you pay heed to this and act uponit as quick as possible to solve out the complaint complaint knowing the position of your customer.your faithfully,
Suryant Lasurve

they are really cheating people and should be jailed and recover the money they charged by selling their assets. they don't know how to talk with customer........ loop mobile service is absolutely fake service........

How your company activates any services without any intimation. That’s why totally Rs 15 /- and Rs 2 that is for daily 1/- Rs balance got deducted on 25th Nov.

Hi, I am Vinayak Darekar, my Loop mobile number is: [protected], for security check, I have recharged Rs 111/- last time for full talktime.





Actually I was very happy with your service, but unfortunately from Monday, I am very fed up with your service. Without pressing any key or activating Caller



Tune how your company activates my caller tune without any intimation. That’s why totally Rs 15 /- and Rs 2 that is for daily 1/- Rs balance got deducted on 22nd



November 2010 at 10.05 am approximately time. And my caller tune activated from your side directly. This is the main reason for that I am not happy with your service. I



do highly use of talk time for outgoing calls if You see my call history. If you are deducting my balance in this way, then why should continue with your service. So please



deactivate urgently my caller tune from your side and refund my Rs 17/- total in my account immediately, else I am really very upset from your service and I will surely



leave this time your service. If you do refund on my Account then only I will continue with your service, and will be happy, I don’t want to waste my time to deactivate it



from my side, so please do this help from your Side and help me from this issue.





I called up to your customer care on 22nd November 2010 at something 10.15am , the lady whose name is Ajita Shirke, she picked up my call and



She told me that still not updated in your system that for which reason balance got deducted. But she told me that Rs 15/- balance deducted but don’t know reason



For that she told me to call back. I told her I will be busy in my work I will not get time to call your customer care again. So I want the resolution at least now in your



System it may show that Balance got deducted due to Caller tune, If I wanted to keep caller tune then I can activate it I know the procedure. But I don’t want to waste my



Money in this caller tune services. Before I was activated but now I don’t want and it was activated from your side directly without intimation. So please solve this issue.





Hopefully, you will see all the details about this balance deduction which is done wrongly from your side and will help me from this issue.



I know you will make every customer happy, if you do this, I will also do by my word of mouth procedure that Loop service is really good service provider and even I will



Continue with your service. So within 24hrs I want the resolution from you. Please help me; I will wait for your reply



My contact details: my Loop number on which song activated is [protected]



So please help me!



Regards



Vinayak Darekar

i am using loop mobile since 1year, but have suffered a lot. there where many problems from which i was suffering during my use of this GSM service
firstly, i was charged for callertunes for months which i have already changed, when i complained against it on costumer care number i was told that there is a cart system for callertunes, once you pick up a tune then that is added to your cart a when you change it you willl b charged for the recent tune as well as the 1 u used earlier, and i was not informed about this cart system of callertunes earlier, this is not even published in terms of callertunes of official website of loop mobile.
secondly, during my free us of wap in night time, i was charged 10rs. this started occuring from 2nd november'10 and when i complained, was told that i have activated some scheme of wallpaper on indiagames.com but i have not visited that site in that period of time nor did i download any wallpaper, i tried complainig again and did the same for 1 week but was always given a doc number and my problem was not solved at all, i stopped using wap but still paying for the thing which i have not even downloaded.
thirdly, had network problems during roaming, i was not able to make calls while roaming, not even on costumer care. then after recharging for roaming after two days my service was activated. also came to know that loop mobile is not available out side maharashtra, but still the give messages saying that its no1 gsm in india.
fourthly, when no action was taken against my complaints on costumer care services, i tried complaining through official website of loop, but the complaint page doesnt work properly, it asked me to re-submit my form again and again, even when i tried doing it after 3 days, it was the same.
after all this problems, i am still paying for wap problem and almost 200 rs. is deducted from my account, they promise to solve the problems of costumers within 48hrs, but its more than 2 weeks that i am still paying for it.

I am not able to access opera mini though i have the wap settings. I am using Micromax Q75 and it has pre-installed opera mini. When i try to open opera mini, it prompts to check the internet settings or contact your service provider. And then 1p is deducted every time i try to access opera mini. Please help. Mobile No.:-[protected] Thank you in advance.

hello sir,
maine mere mobile may last recharge 111ka kiya tha usmay muje full talktime mila uske 2din batd mere mobile se 45rs dedect kardeye mine koie plan chalu bhi nahi kiya tha sirf maine 5rs vala gang card chalu kiya tha... uske bad maine customer ko call karke pucha phir bhi mere ko kuch answer nahi de rahe hey customer care vale jis function may gaye bhi nahi koie msg bhi nahi kiya direct balance dedect kiya....koie to action le leje plzzzzzzzz mera no hey [protected]

Dear sir/Madam,
I, Nilesh Madhukar Jadhav Loop Mobile Custumer my mobile No is [protected].My service was barred because of crossing the credit limit. My service was barred on 12/11/2010 and thenafter on 13/11/2010 i made payment of Rs.450/- at around 11.30 a.m in Dadar Loop shop there the executive of Loop Mobile said that your service will be activated within 2 hours for this i am waiting since 5 p.m even though my service is not activated hence i call to custumer care they told me further made payment of Rs.350/- so that your service will be activate. As per the direction/ instructions i had made payment of Rs. 350/- in Fort Gallery near CST Station where Mr. Imran said that your service will be activate wihin half hour still my service is not activate.
so, i pray through this complaint direction may be given to activate the service as early as possible . Not only that as per the advertisment of Loop Mobile that 1800 Miniutes free to Loop to Loop. But, in actual they charg on free calls also because my credit limit is 1000/- and they charge 50 paisa over the free calls also .sothat if i decide to enjoy the free calls my bill will be 900/- it means i have only 100/- Rs to enjoy. so how could i enjoy/ used the free calls.Free Means without any charge. for this i compaint in the gallary and i talk to executive about the same problem but they said that your free calls amount will be deduct or reduced when your bill is generated and thats why my line was barred again and again. Hence i made payment 3,4 times in a month. After generating the bill my excees bill amount used by the company and said that, that is the policy of company.
so, according to me Loop Mobile Cheated the public under the introducing the scheme of 1800 Miniutes free Loop to Loop mobile.
so, i pray through this complaint to take promp action against the company otherwise great prejudice will cause to the public.
Redgs,
Nilesh Jadhav
[protected].