Loop Mobile Complaints & Reviews

i had given the request to convert my nos from postpaid to prepaid on 28th feb 2010 and has given the photo, kyc and form as per the executive mahendra but the request has not been forwarded and the 2nd bill was generated which shows excess payment of Rs 62 which means the amount which was communicated to me was more than the normal.

after repeated follow also the nos was not converted and was told will get back but there was no revert.

Finally has given the request for cancellation as the 2nd bill has been generated and i have to pay Rs 530 .

if they can't service the customer why they are increasing there numbers?

Thanks
Santosh Gupta
[protected]

I use a BPL connection and inspite of telling the service provider to make us available with network reception in our building the complaints have fallen onto deaf ears.

I am holding Loop Mobile phone No.[protected]. The company vide their SMS on 26.03.2010 as special offer talk time of Rs.375/- on recharge of Rs.333/- & stated that extra time will be credited within 36 hours. Offer was valid till 31.03.10. My No was recharge with Rs.333/- vide ID Transection No. [protected] on 27.03.2010 at 11.30.55 am. But till today extra talk time of Rs.42/- is not credited to my account

CA SUVIDH SANGHVI

MY MOBILE NO IS [protected] ITS OUTGOING AND INCOMING IS BARED CAZ I AM NOT PAID A BILL OF AMT 944 CAZ I AM OUT OF STATON TODAY I PAID BILL BY CASH AT BORIVALI WEST LOOP MOBILE GALLERY .
THE PERSON WHO SIT IS TOLD ME AFTER 1 HOUR SWITCH OFF THE PHONE AND YHAN GO ON MOBILE I DO THAT ALSO 3 HOURS ARE GO MY MOBILE IS STILL NOT WORKING I AM CALLONG ON COUSTOMER CARE NO [protected] AND 198 NO ONE RESPONSE
PLZ I REQUEST YOU START MY MOBILE AS SOON AS POSSIBLE PLZ ITS URJENT

Dear Sir/Madam,
Myself Dattatray padir,my mobile no.[protected]. I have complaint against Loop mobile. This co. applying charges on customer care number, when it's free of cost on any other network. If we have any query, he applying charges on customer care. customer care is always toll free for his own network consumer.Please solved this problem tell me what can i do legally.



Yours Faithfully.
Dattatray Padir,
[protected]

Respected sir my no is 9821798*** i am paying a amount which i m not enjoying at all my balance is deducted every week and after lots of complaints on the customer care they have not yet given me this weakly subscribtion deactivated need a help i dont have much time and worth money to waste like this thank you and sorry to loop mobile but i need to do this for my benefit

Hello
I had purchased a Loop prepaid Sim Card from a dealer at Kalina on 10th March 2010 and submitted all my documents. However my outgoing services were barred from Sunday 14th March 2010. I again resubmitted the documents on Tuesday 16th March 2010 at the Loop Mobile Store in Malad-West and I was assured that my services would be activated within 24 hours latest by 11 AM. However even after expiry of 24 hours my number is still not activated and when I called up the contact center I am being told that it will take 16 more hours. I am a field guy and have no access to Landline so everytime I need to make a call I need to search for a STD PCO shop.
Can you please help me against the company as this is mental harrasment for me and also loss for my company as half of the time is spent on searching for STD PCO shop
Regards
Bharat

Dear Sir,
I am Using BPL mobile Sim Card ( Mobile No. [protected]). I activate Do Not Disturb (DND) service in June 2008. But Still today I receive Unwanted (Unsolicited) calls and Messages. I received call from Kotek Life Insurance from[protected]On 18th March 2010, Approx. at 01.10 P.M). Please Do neeadful
Thanking You.

I WANT TO DEACTIVATE TASHAN PACK SERVICE WHICH IS FORCEFULLY ACTIVATED BY LOOP MOBILE WITHOUT ASKING TO ME.THEY ARE CHARGING ME 15 TO 20 RUPPES AFTER PERIOD OF TWO DAYS..I DONT KNOW WHAT IS THE USE OF THAT TASHAN PACK

The following complaint was sent to Loop Mobile via email. I haven't received a reply from them. May be they are thinking what else to write than apologies :(
[protected][protected][protected]-----
From: [protected]@mypacks.net
To: mobile.[protected]@loopmobile.in
Subject: WORST Customer Service Experience with Loop Mobile
Date: Mar 3, 2010 2:42 PM
Hello,

This is regarding the WORST customer service experience I have always had and recently had with BPL Mobile.

I have been using the # [protected] for more than 5 years. Recently, I received a message from Loop Mobile asking me to submit the documents to verify my identity and to prevent the suspension of the number.

I can certainly understand that in order to prevent the misuse of cell phones, the Director of Telecommunications requires the proof of identity for cell phone subscribers. As mentioned earlier, I have been using this number for more than 5 years now. Approximately 3-4 years back, I received the same messages from BPL Mobile (it was not “Loop” at that time J) and I had submitted the proof of residence & identity at the BPL Mobile Gallery, Naupada Branch, Thane[W].

I was surprised and upset too to see this message once again from BPL Mobile on my cell phone and contacted the phone support for help. The representative over the phone could not provide any reason as why I was asked to resubmit the documents. The person just read the message on his screen which was exactly the same message I had received from BPL Mobile. I was kept on hold several times and the person ended up stating that the “photo I had submitted last time was unclear and hence I had to resubmit the documents”. How come the documents were accepted at the BPL Mobile Gallery, Thane 3-4 years ago if the photo was unclear? Do you find any reason for this answer?

I had to then rush to the BPL Mobile Galley, Thane on weekend [spending the only time I am able to give to my family] to resubmit the proof of residence / identity. Once again, there was a wait time of approximately 20 minutes before I could reach to the counter. The lady over the counter was quite helpful.

Here are some of the concerns in addition to the above mentioned WORST experience with the Customer Service over the phone:

1. Please arrange for more chairs / improve the existing sitting arrangements at the BPL Mobile Gallery, Naupada Branch, Thane[W] as many customers have to “stand” waiting to reach to the counter. Though the LMS, Thane closes at 8 pm[to my knowledge], the shutters were pulled down before 8PM and some of the customers had to argue with the security to get in the store.
2. I have been receiving a lot o[censored]nwanted / marketing messages from various numbers on my cell phone. PLEASE STOP MY PHONE NUMBER BEING SPAMMED TO THE MARKETING LIST.
3. The only thing that BPL Mobile has done from past 5 years is the monthly rate has been downgraded to 50 paise/minute whereas other providers offer 1 paisa/second billing. The only reason I have stuck to BPL Mobile is all the other service providers have the same story when it comes to offer something important called as “Customer Service”. I am surely waiting for the day when BPL Mobile will have the prepaid subscribers on 1paise/second plan.
4. The day will come in the near future when cell phone subscribers will be able to port their phone numbers to other providers and this will be a very good LESSON for ALL cell phone service providers who have loyal customers like me waiting and waiting and waiting to hear something positive about the service.

In short, you care [censored] about your customers.

I hope that some one in the higher management carefully goes through this email and that this email does not go through the L1 so called “customer service representatives” who are expert in only copying and pasting. I also hope that necessary steps are taken to ensure that this type of situation does not occur in the future.

I would like to receive a written apology from Loop Mobile regarding this matter.

A Very Dissatisfied Customer,

Umesh Bapat

Myself Pradeep Babaji Palve.
My mobile number is [protected]
This number belongs to my cousin Mr. Sameer Lawand. I am using this number since last two year.
But for last two months the billing information is not correct.
they have charged me Rs. 210 for making calls to 55666, which I have never made.

I am not going to pay for this.
Also my credit is 1000. the how can my bill exceed this limit.

I need support.

Thanx
Pradeep Palve

I took a Loop mobile Sim card and Post paid connection (Yearly Rs. 500/- I am paying and bill as per using) from Loop mobile gallery, Vashi, Sector -17, Navi Mumbai. But they are cheating at the time of billing. Full month I am in offshore where I am not getting any signal and my mobile is switched off, still they are sending bill of some amount and they are not showing me bill details also. I went there four times but they are not changing my connection from postpaid to prepaid with same number.

Dear Sir/Madam

I Mr Eshaan qureshi has taken a new activation for postpaid connection on 10th February 2010 i got a call from the dealer of loop mobile name Dipika number -[protected] / [protected] i have given all my relevent information like my Drivers licence, Ration card, 2 photograph & Rs 300 in cash the number which was allocated to me is [protected] is till date a dead sim.

Since then no one has turned up for the verification from loop mobile.When tried contacting those dealer again no one is borthered to response the call and after calling them from different number they just hung up the call listening our name and its really a tough time to deal with this kind of dealer so kindly look into the matter and solve the problem at the earliest

My contact number-[protected]

Regards,
Eshaan Qureshi

FRIENDS WE NEED TO GET TOGETHER TO BATTLE AND LAUNCH A COMPLAINT TOGETHER SO THAT WE CAN FIGHT BACK FOR OUR RIGHT.
KEEP IN TOUCH ON [protected]@rediffmail.com
contact-[protected]

I WAS CHARGED 30 RUPEES PER SMS WHEN I WAS IN INTERNATIONAL ROAMING BETWEEN THE DATE OF 15TH DEC 2009 TILL 10TH JAN 2010 .
ALTHOUGH ALL SMS WAS IN ITS LIMITS OF 160 CHARACTERS.
I HAVE REPEATEDLY CALLED LOOP AND EMAILED THEM BUT THERE IS NO RESPONSE.
THE ACTUAL SMS CHARGES IS 15 RUPEES PER SMS IN INTERNATIONAL ROAMING.
MY MOBILE NUMBER IS [protected].
I HAD SEND ABOUT 15 SMS IN THAT PERIOD.
and now the customer care is not replying to this cause and complaint they say they will give me a call in 2days but they dont and when i call back angain they say there is no complaint logged.
neither is the gallary taking my complaint.
they them self its of no use .so now where should i go

i have loop mobile connection no[protected] & without my knowledge they have activite caller tune & starting deducting rs.1 per day and when my balance wash out due to this deduction they have discontinued the service at that time i come to know why my balance reducing daily

when i complain to their help number they say that you had activited the service through sending us SMS

when i am not interested in such matter, why i do so

they are not ready to refund amount deducted by their on mal practices

i have also complain i received 8 - 10 messages daily from their marketing department & disturb in my daily activity due to this many time i am not able to give attention to my important masseges

pl do the needful & oblige

thanking you

Pankaj Karia

i am searchintg caller tune code for so many hollywood albums but its not there.
then i started looking for bollywood stuff and there also we have limited stuff.
now finally i have decide not to have caller tune t all these loop service provider is playing some loop theme which is very annoying
pls help.
i wanted caller tune for - i just wannna spend my life with u from niel n nikki
beloverd of broken street from green day
and some enrique songs

i have called the center noumerous times on the matter of service calls and messages... i dont mind it if they come at day time.... but i have been repeatedly geting service msgs at odd times.... eg 2-3am.... i am dissapointed that nothing has been done about it yet...

Secondly plz add the following song to your caller tune list... song- 'Amazing', artist- Kanye West, album- 808 & Heartbreak.

hi, . i currently have a loop mobile service on my cell phone. i had activated my bill-desk facility [ its the loop name for electronic clearing facility ] wherein every month, at around the due date, my mobile bill gets directly debited from my bank account. unfortunately even after having this facility activated, loop mobile has disconnected my services 2 times this month, under the pretext that i have over-shot my monthly usage. when asked, they say the monthly max usage will be 1000/-,. my last months bill was about Rs 760, this months usage is only abt 400. they disconnected my cell informing that its not the monthly usage that is 1000/- , but its is the cumulative unpaid bill. i had paid a part payment of Rs 250/- hoping they will reactivate my cell till the bill is deducted from my account, but today they again disconnected my cell saying i have overshot the allowed usage by Rs39/-
the ECS facility it seems is making me a complete fool. i thought it is as good as a post dated cheque, and they can withdraw money from my account on due date. on enquiry with the help line, they replied, that they would have not asked me to pay , if i had given a post dated cheque, but are asking me to pay since it is a bill desk facility. seems loop mobile network feels a person will cheat them with a bill desk facility activated, and a person giving them a Post Dated Cheque will never do it.
i hope some action is taken over Loop mobiles for the inconvenience they have caused to me and possibly numerous consumers, by not informing them that the monthly usage actually means the cumulative unbilled usage, and extorting money from unsuspecting consumers by forcibly disconnecting their services

My mobile No. [protected] ( Loop Mobile )is under the National DNC Registration with effect from 15.04.2008. Inspite of the same I have received following unsolicited calls in violation of the subject laws:
1) Call received from: [protected]
Date and Time of call: 10.01.2010 at 12.03 hours
Subject: offer for Ayurvedic medicine
Contact No; given therein: [protected]

2) Call received from: TM - MTEdcare
Date and Time of call: 09.01.2010 at 18.26hours
Subject: Free demo lectures of Mahesh Tutorials Seawoods/Dharave
Contact No; given therein: [protected] & 27720888

3) Call received from: [protected]
Date and Time of call: 08.01.2010 at 11.35hours
Subject: Consultancy for Taxes
Contact No; given therein: [protected] / [protected] Suketu

I got sms from Loop mobile at 8pm 7/01/10. " As per DoT directive ,submit the TNC , photo & documents at Loop Mobile store with in 5 days to avoid suspension . Earlier when did Loop mobile informed customers to give these documents to store ? and why we should submit these papers again when we had given it while purchesing new sim card from BPL ( Loop ).

News papers have never said anything about it . We must know the purpose of this information . Whether it is a Govt. directive ?

Thanking ,

A.G.Mandlik