Loop Mobile Complaints & Reviews

BPL Mobile — EXTRA CHARGES

I had activated a service called VPOWER which deducted 5 Rs. per day for net and free sms,
subsequent to which MIDAILY was activated along with VPOWER for FREE Net deducting further Rs.3 per day.
The overlapping deductions of Rs. 8 per day continued for about 2 months inspite of DAILY REPEATED REQUESTS of DISCONTINUING BOTH the services. INSPITE OF CONFIRMATIONS FROM THE CALL CENTRE THAT THE SERVICE HAS BEEN DEACTIVATED IT WASNT.

Whats more is that inspite of the free net service deduction when I used the NET from phone NET USAGE CHARGES got levied and my balance of atleast Rs. 200/- 300/- was wiped out in all this.

Really FRUSTRATING and INSPITE of repeated complaints in CALL CENTRE NO RESOLUTION.

The Serivce has finally stopped but No Refund given, or apologies seeked from der side. :(

Mob No: [protected]

IF BPL PEOPLE ARE READING THIS I URGE THEM TO LOOK INTO THE MATTER AND DO THE NEEDFUL

Respected Sir/Madam,

I Mr. Sanjay Joshi. I am using the service of LOOP MOBILE from Past more than 2 years. My Mobile Number is [protected]. Now I want to change my service Provider from LOOP MOBILE to another servicer provider. Company not Porting my number and giving me the reason that you have life time validity so you are not able to porting your service.

Sir my question is now every service provider providing connection with life time validity and every service provider giving porting to customer to switch their mobile with other service provider. Why this company hold my number with this reason. I don't like them service and I am not happy with the service providing by them.

Please this is my request to you that kindly take action as early as possible against the Company so I can port my number with other service provider.

Thanking you,
yours faithfully,


Sanjay Joshi

Loop Mobile — number portability

loop mobile not chenge my mobile service to Airtel ( Mobile Number portability ) My Number [protected]

Hi Harshal,

We have forwarded your request to the concerned department. We ensure that your query will be addressed as soon as possible. We will get back to you in the next 48 hours.

Do let us know how we can help to serve you better.

Loop Mobile Team

Concerned Authorities,

I have been wanting to use the Number Portability which is part of service offered to facilitate the citizens by the Government. However, we are unable to use this service, due to complete non-cooperation from our service provider, which has forced me to write below mentioned email (after all the requests made by us to LOOP since past 2 months. Yet we stand today with no result)

As mentioned, I have been requesting LOOP for past 2 months but no one seems to reply correctly. I have been made to run from Pillar to Post with no fault of mine and to date with no reply from LOOP. This has now become harassment to me.

I would like to State the Facts of My case and am here asking for Justice:

1) We have been Loop users for number of years but Bad Network, Call Drops, Connection Errors has forced us to move to other service provider. HOWEVER LOOP IS NOT ALLOWING US TO SHIFT

2) For all these years we have NEVER DEFAULTED NOR HAVE DELAYED ANY PAYMENTS TO LOOP. And for this LOOP has given us the status of PLETINUM member, HOWEVER WE ARE IN NO WAY TREATED LIKE PLETINUM MEMBERS

3) We have already applied 3 TIMES to LOOP for releasing our numbers. Every time our application is rejected with different reasons. Reasons like contractual obligation, (where as we have NO contractual obligation). Sometime they say NON Payment (whereas, WE HAVE NEVER DELAYED, NOR DEFAULTED ANY PAYMENT IN YEARS, AND THAT’S WHY WE ARE PLETINUM MEMBERS)

4) Lastly I was asked to submit a letter, which also has been submitted. Attached is the copy – YET NOTHING FROM LOOP.

5) Below mentioned is ALSO the trail of email I have exchanged with Loop

NOW The New thing:

Since they have nothing left to say,
My Last Email (as mentioned in below chain) in not answered by LOOP and Since last 2 days my relationship manager ([protected]) is not answering my calls. I called

1) Yesterday at 10.09 AM (6th March)
2) Today at 3.08 PM. But no answer. (7th March)

We are just been knowingly ignored and delayed and being harassed for no reason. After applying 3 times to LOOP, Even now we are still in the dark and am just being taken for a ride with ABSOLUTELY NO FAULT OF OURS. This is what we are getting in return from LOOP for being Prompt Pay Masters & Genuine Customers.

I really would like to know if there is something like number portability and can we use that service? As per the behavior of my service provider (LOOP) I don’t think they are willing to release my number.

If there is Number Portability I would like to know what more should I be doing to avail this facility for my numbers mentioned in the attached letter.

Regards,

Jinesh Mehta

Hand Phone [protected]
Jinesh Mehta
Officer – Human Rights
Parton Member - P Times - PRESS
Registration Code No.: MSSA[protected]
Mumbai-400001
India

LoopMobile — portability

why are not portibility allow
porting code :LM236553
mobile no : [protected]

plz reply me on mobile no :[protected]

To whomsoever it may b concern,
I been using my number [protected] registered on name Jaspreet singh Manchinda , on which service provider is loop mobile. I wanted to port my number to vodafone .
I applied for poring on 6th of feb and my number is not yet ported , even i deactivated all ma contractual obligation services on my number . On 1st porting request loop mobile stoped my by saying that i have not completed my 90 days with loop mobile , nut ma number is activated on jan 2010 , and on second porting request the company ie loop mobile stoped my porting by saying that some plans are activated on my number ,but as mentioned earlier i deactivated all my services and my number was on basic plan even i confirmed with the loop customer care , even the company de activated all my services i was not abel to make and receive calls or send and receive messages because of which i missd my important meetings and had face many problem .
please kindly consider the problem mentioned and take strict actions against the same
thanking you
yours sincerely
Jaspreet Singh Manchinda

request to retrive my sim

There is no network avaiable foR my Sim card...and I want that no working...so its my request to retrive my card n give port id as soon as posible...

Loop Mobile — Forwarded to request for prepaid card active

Dear,

I have [protected] got the prepaid card on dated 17.10.2009. Morning 11.0 AM. But this card till today is not active ate.

I have already my all document submitted.
pls. forward request for prepaid card ativate to loop mobile service center.

Pls. start the above number in between 2 hours.

dear freinds,

I also have same problem last month i got a card twise a submit my ID- proof still waiting to active prepaid service,

this is inisialy start service what we expect from next level.

try to abvoid this kind of atitude or customer i really very much upset about this kind of service from loop mobile.

prabhakar

Loop Mobile — improper management

I am user of Loop mobile. i have samsung e141 mobile i am asking for gprs setting from loop customer care but they are not providing same. they are just giving message , I said that error is voming they say that try after some time u will be able, i am trying since 15 days and no result. can anyone help

i have not receive wap monthly deduction msg from loop.so i can't know when my wap charges will be deduct from my a/c.
you will be directly disconnect my service
plz give me same wap plan

Kindly go throw the below trial up mail for my graveness.
On my very first mail dated 18th Aug 2012, I received a call from your side explaining me on my uses, after a short conversation the lady told that she will get back to me on the same. Since then I was waiting for the revert. On 25th Aug 2012 I received an E-mail saying I need to pay the whole amount, I dint agree to this and so I replied… (Kindly refer the trial mail for the same).
At last I received a call from your end on my mail dated 8th Sep 2012. I had a healthy conversation with the leady representative… again this I was promised that she will get back to me.. but till date I dint received any mail or call from your end.
My requests to you hear is
 To settling this issue at the earliest.
 Since my service is deactivated I should not be charged for this month.
 And most importantly I should not be panelized for the late fee .., as I am still waiting for your final revert.






From: Shailesh Lovlekar <[protected]@gmail.com>
To: Mobile Assist <mobile.[protected]@loopmobile.in>, redressal.[protected]@loopmobile.in, appellate.[protected]@loopmobile.in
Cc:
Date: Sat, 8 Sep 2012 22:16:42 +0530
Subject: Re: Ref: Loop Mobile No. [protected]
Is there anyone who can help me out..???? OR shell I assume that Loop Mobile don’t require any more customer???

May I know why there is no revert on my mails????? Even when I am trying to call your customer care, I have been told that the complaint has been raised and given docket no: DOC-SR-[protected] & DOC-SR[protected], but have not received any call or solution.

Why the service for my number ([protected]) was cut off without intimation???

Again I repeat my words, if you guys wish to disconnect the service then do the same for both the numbers ([protected]; [protected]), send a fresh bill for both the numbers and please share the port number so that I can use the same number with some other service provider.


Regards,
Shailesh Lovlekar.
[protected].
[protected] Forwarded message[protected]
From: Mobile Assist <mobile.[protected]@loopmobile.in>
Date: Fri, Aug 31, 2012 at 6:25 PM
Subject: Response To Your Email
To: Shailesh Lovlekar <[protected]@gmail.com>

Dear Subscriber,

We appreciate your time and effort to share with us your queries / feedback and assure you that we will revert to you within 2 working days.

In the interim, if you need immediate assistance, please call our MobileAssist executives on 198 (Toll-free) for Service Requests and Complaints. For Enquiries call 800 (Toll-free)

Now you can also chat Online and get Queries, Requests or Complaints addressed at your convenience with anywhere-anytime access in real-time. Visit our website www.loopmobile.in to use Online Chat.

Also you can manage your Loop Mobile Postpaid or Prepaid Account using the My Account facility. Get Account Information, Activate & Deactivate VAS Services, Payment / Recharge Options and more. Or discover our easy self-service menu by dialing Toll-free numbers *800# (For Postpaid) or *555# (For Prepaid)

SERVICE ON SMS : Just Send to 50800 (Toll Free)

Service Request Message Code
Activation of CLIP A-CLIP
Activation of Itemised Bill A-IBILL
Activate Voice Mail A-VMS
Activate National Roaming A-NROAM
Activate International Roaming A-IROAM
Activate Missed Call Alert SUBMA
To check the Billed & Unbilled Amount AMT or OAMT
To check the Rate Plan RP or PLAN
MIN Number MIN
Deactivate Missed Call Alert UNSUBMA
Deactivate CLIP D-CLIP
Deactivate Itemised bill D-IBILL
Deactivate Voice Mail D-VMS
Deactivate National Roaming D-NROAM
Deactivate International Roaming D-IROAM
VAS SINFO
eBills - For assigning Email ID Email<space>The eMail ID
eBills - To Replace Email ID Newemail<space> The eMail ID
Emergency ISD Activation* EISD

*For EISD SMS to be sent to 50111 ( Toll Free )

Assuring you the best of services at all times.

Best regards,

For Loop Mobile (India) Ltd

Customer Service Delivery
This is an automated response to your email.
From: Shailesh Lovlekar <[protected]@gmail.com>
To: [protected]@gmail.com, [protected]@loopcellular.com, [protected]@gmail.com, Mobile Assist <mobile.[protected]@loopmobile.in>, [protected]@gmail.com
Cc:
Date: Fri, 31 Aug 2012 18:21:48 +0530
Subject: Re: Ref: Loop Mobile No. [protected]
Can i aspect revert on the below mail at the earliest.
Shailesh
On Sat, Aug 25, 2012 at 2:29 PM, Shailesh Lovlekar <[protected]@gmail.com> wrote:
Kindly disconnect your service for both the number mentioned below, and please send me the fresh bill for my usages till date.
[protected]
[protected]
Regards,
Shailesh Lovlekar

On Aug 25, 2012 1:57 PM, "Mobile Assist" <mobile.[protected]@loopmobile.in> wrote:

25th August 2012
Dear Mr. Lovlekar,
Ref: Loop Mobile No. [protected]

This is with reference to your communication addressed to us with regards to your billing related concern vide our docket number DOC-SR[protected].

We would like to confirm that, we have checked the inbuilt security of the Loop Mobile Systems and would like to state that, your MSISDN Number and the SIM number are unique and is accessible only by you, or those authorized by you to make / receive calls and send Short Text Messages (SMS) from your Mobile phone. Please note that your call and the rating of all Calls / SMS sent happen on-line and as such there is no external tampering.

We have reconciled your account and had forwarded the same to the respective team for a review as per the feedback received, we wish to reconfirm that there is default GPRS usage accounted in your bill. Therefore, the charges levied are genuine and correct. Hence, the same stands payable.

Yours truly,
For Loop Mobile (India) Ltd
Flavie Pereira
Customer Service Delivery
From: Mobile Assist <mobile.[protected]@loopmobile.in>
Date: Sat, Aug 18, 2012 at 11:34 PM
Subject: Response To Your Email
To: Shailesh Lovlekar <[protected]@gmail.com>

Dear Subscriber,

We appreciate your time and effort to share with us your queries / feedback and assure you that we will revert to you within 2 working days.

In the interim, if you need immediate assistance, please call our MobileAssist executives on 198 (Toll-free) for Service Requests and Complaints. For Enquiries call 800 (Toll-free)

Now you can also chat Online and get Queries, Requests or Complaints addressed at your convenience with anywhere-anytime access in real-time. Visit our website www.loopmobile.in to use Online Chat.

Also you can manage your Loop Mobile Postpaid or Prepaid Account using the My Account facility. Get Account Information, Activate & Deactivate VAS Services, Payment / Recharge Options and more. Or discover our easy self-service menu by dialing Toll-free numbers *800# (For Postpaid) or *555# (For Prepaid)

SERVICE ON SMS : Just Send to 50800 (Toll Free)

Service Request Message Code
Activation of CLIP A-CLIP
Activation of Itemised Bill A-IBILL
Activate Voice Mail A-VMS
Activate National Roaming A-NROAM
Activate International Roaming A-IROAM
Activate Missed Call Alert SUBMA
To check the Billed & Unbilled Amount AMT or OAMT
To check the Rate Plan RP or PLAN
MIN Number MIN
Deactivate Missed Call Alert UNSUBMA
Deactivate CLIP D-CLIP
Deactivate Itemised bill D-IBILL
Deactivate Voice Mail D-VMS
Deactivate National Roaming D-NROAM
Deactivate International Roaming D-IROAM
VAS SINFO
eBills - For assigning Email ID Email<space>The eMail ID
eBills - To Replace Email ID Newemail<space> The eMail ID
Emergency ISD Activation* EISD

*For EISD SMS to be sent to 50111 ( Toll Free )

Assuring you the best of services at all times.

Best regards,

For Loop Mobile (India) Ltd

Customer Service Delivery
This is an automated response to your email.
From: Shailesh Lovlekar [mailto:[protected]@gmail.com]
Sent: Saturday, August 18, 2012 11:31 PM
To: Mobile Assist; CustomerCare; [protected]@loopcellular.com; Redressal Mum
Subject: Unnecessarily charged on Internet usage
Respected Madam / Sir,

This is to inform you that I am seriously unsatisfied with loop services.

Today when I checked my mobile bill at loop mobile customer care, I was shocked Loop mobile charged me more than Rs 500 for internet usage, I would just like to know why I am charged for internet usage, for the cell phone which does not support Internet.

I seek a complete waiver for this internet usage.

I hope for your co-operation in settling the issue at the earliest. My cell no is [protected].


--
Regarda,
Shailesh Lovlekar.




--
Regarda,
Shailesh Lovlekar.

My name is vishal gulab singh, my number is [protected].& [protected]
membar get membar card 5 jan 2013 I had received a sms from Loop side
that {special combo offer 25rs talktime + 1gb internet +50SMS (l + n)
only at rs 33 to avail the offer rechg with rs33 or send combo33 to
50505 pack benifits 7 days}
so i made 33rs recharge [protected] this no. Then I used internet My
entire balance ended i will call customer care exucative mr aftab
ansari He said the number of you have already active free sms scheme
So you were the only balance i told mr aftab ansari u dont mention sms
T & c apply so this is fraud from ur side pls mention my complaint &
give me the complaint no. he told sorry sir but i dont give u any
complaint no
i contact your mobile assist ms Deepali Shelke & mr Akhilesh Pandey
but nobody give me solution or complaint no. this is ur service If you
lock in losses compony
But you do not foul pls provide my scheme or give me complaint no.

regards
vishal singh

excess billing

my loop mumbai no. [protected]. complaint for excess billing in the month of jan 2014.

Loop Mobile — not able to recharge

hello i manish,
i have recharge with 50 rs and then with 30 rs for loop mobile but i have still not rechage with this balance.
so pls do the needful.

loop — recharge not done

mym recharge ws nt not done , i tried doing recharge 4 tim bt it dint happnd so pls refund it to ma bank ac back

Loop Mobile — blocking for portability (4 times)

i am using the loop mobile no [protected] since last 6yrs, but since then i always faced network problem also i had complained more than 5oo times but they never responded
after portaibility had started ,
i had applied for porataibility but the loop mobile people have rejected my portaibility 4 times without any reason
i am really harrased with the company
can you help me out of this

Hi Saif,

We have forwarded your complaint to the concerned department.

Someone from the team will contact you in the next 48 hours.

Loop Mobile Team

Prepaid Mobile — PORT OUT

We want to port out to Vodafone. we request for that from tha last four month but rejected

Pls do the needful

Mobile No : [protected]
Name : Vijay Sumermal Choradia

Hope my complaint gets resolved.

Hi,
We apologise for the inconvenience. We have received your complaint. Someone from our team will get in touch with you shortly...

I have one complaint about my loop mobile no. [protected] i have call 2 time to loop customer care bt they are not give me the solution of my problem..
my complaint is i have activated the Special Msg skim on 30th december, 2011 in which 200 local msg are free for 30days in 11Rs. But customer care person told me that your 200 msgs are over.. bt i have send only 30msgs till now.. & He is told me that i am registing a complaint be in the middle time he cut the line.
Mobile assist:- NItin, swati

Porting request given to Vodafone on 11/11/2014

I got a call post my complain that no request is received for porting. Attaching herewith screenshot for porting request received by Loop/ Kindly expedite porting request and release my number

tashan service is activated in my mobile icant deactivate it which is causing deduction every week plz help my no [protected]

loop mobail

It's pathetic that my query regarding the deduction of Rs. 25/- is still not answerable against mobile no .[protected].

Since last week the msg from the customer desk is the system is still under updation.

Without a proper reply I am afraid to recharge & force to make up my mind to withdraw the loop service which is no longer in a loop .


Awaiting your prompt reply.

Dear SIR,
Me shahbaz i have loop mobile since long time in the being it give a good services but from last 2month i m facing a problem without any call they deduct my balance everyday and i have call to customer care their server always their in updation without my permission they have activate tashan and now i have to deactivate that service i m facing i problem how to deactivate.
so i wnt managment to take a strict action.

Thaking you,
Shahbaz
[protected]

I mst. Faizan Qureshi is having a problem with the Loop mobile prepaid service.
Each & everytime when i recharge my account there is deduction of RS.5 everytime.
when i called the mobile executive he told that u should unsubscribe the service which is running on your prepaid service. Upto my information there is nosuch service being activated on my prepaid.

Kindly take immediate action on the mobile company

I mst. sandesh vyapari is having a problem with the Loop mobile prepaid service.
Each & everytime when i recharge my account there is deduction of RS.5 everytime.
when i called the mobile executive he told that u should unsubscribe the service which is running on your prepaid service. Upto my information there is nosuch service being activated on my prepaid.

MOB [protected]

I mst. Chinmay Gawde is having a problem with the Loop mobile prepaid service.
Each & everytime when i recharge my account there is deduction of RS.5 everytime.
when i called the mobile executive he told that u should unsubscribe the service which is running on your prepaid service. Upto my information there is nosuch service being activated on my prepaid.
My Mobile No is [protected]

from last 3 days my money is deducted per day 10 can u help me out.plz deactive my tashan or forcefully i hv to deativate the sim.

MY NAME SUNNY SINGH &MY MOBILE NO IS [protected]...? I having a problem with the loop mobile prepaid service each & everytime when i recharge my account there is deduction of RS.5 EVERYTIME when i called the mobile executive he told that u should unsubscribe the service which is running on your prepaid service. Upto my information there is nosuch service being activated on my prepaid. mobile no [protected]

Hello Sir, every time when i recharge my balance, rupees cut automatically .every time 5 rs deduct when i charge rs 10
i request you sir that the weekly subsciption is active n coz that i m losing my money i want u to plz unsubscribe it .my no is [protected] .n using dus ka gang sim .plz consider my request n take action as fast as u can .thank u .
Regards
Subhash
[protected]

loop mobile assistance are really cheating us by deducting balance. i had asked customer execetive to deactivate the service of hungama pack i.e model of the dat and full song subscription.they have deactivated full song subscription.but not the model of the day.despite of asking 100 times to customer execetives they are not reverting back with the answer.i talked to Mr Vasim but he is not doing any work.please revert back to me as soon as possible.

loop mobile assistance are really cheating us by deducting balance. i had asked customer executive to deactivate the service of news & Indian Law pack i.e model of the that and full news & Law ideas subscription.they have deactivated full subscription.but not the model of the day.despite of asking 100 times to customer executives, but deduction of my amount is continued till zero rupees. Now my balance is 0.19 they overall deducted my 50 rupees in 20 days. they are not reverting back with proper answer. Could some one please reply what should I do?

Do you use net from ur mobile?? it could be the case that while using net the balance got in negative and when u recharged it cut the balance.
If this not the case then go to loop website and there you wil find a no. of email ids of all the senior authorities. Send an email to all of them telling ur problem. Also call some of them.
Hope ur prob is resolved.

my bal was deducted of 2 dayes ago bal amount is 54 Rs I am call to customer care they say do not see why my bal was deducted so plz give me a bal on return becaues i am do the recharge bal was deducted
I am do not call and msg of any bady and i am call to customer care they say me their system was down and do not chek
so plz do anything ...
give me bal on return...

In this way u won't get any money. u have to follow process.

Hi,
We are sorry for the inconvenience. We would love to resolve your issue.
Please click on http://on.fb.me/LoopMobileCustomerCare, share your complaint and contact details. Someone from our team will contact you shortly…

Please charged same rate. & I want resolve this issue today... Otherwise I will change my mobile service...

loop mobile talktime — talk time not credited

i had charged my mobile on 21 Aug for Rs 1000 through ICICI bank. i was not given the talk time. instead i was given a scheme of some local calls and sms's. i do not need that. i need to know from loop mobile that how can they force a sceme on someone without telling its detail. the link to loop mobile on ICICI bank says that recharge can be made for any amount. so while i charged my cell to be used in delhi, i was given some local calls. i need my refund please.
and surprisingly the complaint e mail id of the company returns all the mail saying that pleasae contact the call centre. and the call centre says please contact the company on that id.

Hi Vinayak,
We apologize for the inconvenience. Please click here http://on.fb.me/LoopMobileCustomerCare, share your complaint. Someone from our team will contact you shortly...