Loop Mobile Complaints & Reviews

Why Loop is automatic activate VAS on my SIM.Yesterday when I topup my sim with Rs.100/-, my sim card got avtivated with WAP 89 pack.Whereas I have already sent them sms of deactivating same pack on 26th April 2011.While speaking to LOOP CC I was told that I have not send any sms.And same service is not supported on my iPhone also so there is no point of activating such a service.There is no sense of doing such a activation on sim without customer interest.Since I have applied for PORT OUT I have been facing so many issues with LOOP.
Next dat my balance git deducted by Rs.89/-

And when I have requested for PORT OUT, they are not relasing my number.Everytime when I am calling LOOP CC I get different answer.

want to stop some unwanted sms from your (loop mobile ) side,,ASAP

Hi, I had applied for international roaming for my mobile [protected]. The service provider M/s Loop Mobiles also confirmed the activation. However, after I landed in USA on 24th Apl, the activation is either withdrawn or stopped. I am unable to use the mobile, preventing me from pursuing my business and personal activities. I have already lodged a web complaint. The company's automated response is sent as if I am still in India and it was not relevant to my complaint. Could you take up the issue and resolve the matter? Thanks N.Saikrishnan

From
Lalitkumar Laxmichand Nagda
Loopmobile No: [protected]
Connection Type: Prepaid
Address:
206, Creado Apartment,
Alfred Creado Road,
Juhu, Mumbai 400049.

To
Loop Mobile.
Loop Telecom Ltd,
Mumbai.

Subject: Network problems.

Dear sir / madam,
I am a subscriber of loopmobile for past 5+ years. Since the past 2 years I am having too many network problems. Despite repeated requests and complaints via the loopmobile call center and emails. There has been no improvement in the performance of your service.

Problems being faced (by me and my collegues using loopmobile) :
1. Frequent disconnection of dialed / received calls
2. 100% disconnection of calls while travelling in buses / trains.
3. Many complaints received from prospective callers that my mobile is switched off, despite it being on for 24 hours.
4. Many people frequently complain that my mobile is un-reachable.

Action taken by me on suggestions of loopmobile staff
1. Changed the sim card
2. Change the instrument 2 times

Calling the loopmobile call centre is a pathetic experience as most of the time it takes 2-3 times to get the operator and again there are frequent disconnections. Also your staff does not reply correctly and on demanding the escalation of calls the line is disconnected. As a proof of the conversations I have recorded several calls where the loopmobile operators are unethical. In many cases my emails where not replied too as well. I have all the relevant documentation and proofs to support my claim.

Further I request you politely to please please please change my prepaid plan from “10 ka bol india bol gang” to base plan.

For the same I have send multiple requests via sms “BASE” to 50505 and “REMOVE” to 50505 from 24th April 2011 onwards.

I received the confirmation that my request has been taken and will be activated within a span of 2 hours. Till now my plan has not yet changed.

On 25th April 2011 I visited the loopmobile gallery at irla / andheri west, the one next to shoppers stop. There I was told that the MNP request will be rejected, because at the time when I had converted from postpaid to prepaid I did not submit any documentation. This is all false. Because 2 years back when I had converted from postpaid to prepaid I had filled in a new application form and re-submitted my ID proof and proof of residence along with a photograph. For the same I was made to fill up the form again and re-submit the required documentation again today i.e. 25th April 2011. Also I had to skip the entire days work which resulted in business loss and mental agony. And apart from that I had to incur travelling expenses. Please note being a handicapped person it is not easy for me to travel. On 25th april evening my legs started to pain due to excessive walking and I had a problem of high blood pressure. As a proof I have the doctors report and the bills of medicines.

I again request you to please change my plan to the BASE plan and allow me to move out. In case there is any technical issue then please communicate with me in writing.

I would appreciate your co-operation with regards to this mater.

Thanking you

Lalitkumar Laxmichand Nagda

My Loop mobile number [protected], i want to porting with IDIEA. All formality complete But Loop mobile sent message to Idia my card is post paid. but my card is prepaid. I confime with Koperhairne Gallary the tell me this card is prepaid. Loop mobile rejected application reson is my card is post paid and overdue bill.

And their record my name is worngly entre. All corrected document submitted when i replace my duplicate card.

Loop mobile company is no respones at all. Please take action at the earliest.

Regards

Dilip

hi,

I have a complaint againt loop mobile ,that is,

i was using loop mobile number,and 1 day i got a call from a person who said me all the details first that you are staying at this place (exact address) ...i said yes..and then he started abusing me with slang words...

The point is that how he got my all the information..?how the company can give my full detail to any ordinaory person .

How they can disclouse any detail of mine to anyone.Because of that i am facing problem without my fault.


please tell me the solution can we take any leagle action against company for that.


Thank you

I requested MNP from my Loop Mobile prepaid to Vodafone on 3rd April 2011 and got unique porting number LM296752
Today I got an update from Loop saying that the request has been rejected because I have lifetime plan activated.

I had already sent SMS to deactivate the lifetime plan and still Loop Mobile rejected the port out. Not just that, they now say that I'll have to wait for 90 days more for MNP.

I think this is complete cheating by Loop and is just a trick used by them to somehow reject port out from them....I want this issue resolved right away and am going to escalate a lot higher...

I will file a complaint against Loop Mobile with TRAI...

My mobile number is [protected]

I am a customer of loop mobile from over 7 yrs now. I have been facing the network problem since quite some time now. After several complaints no action was taken on improving the network. There were many call drops for which I used to get charged too. Recently they came up with a new marketing strategy of Loop Network Challenge, where if your call drops the call cost will be credited back to the account. The call drops continued. Out of four drops amount of 1 call was credited and for the rest they gave some stupid reason, which even included that call was never dropped. Also they claimed that there will be network in elevators, but it somehow never happened in my building elevator.

Then Mobile Number Portability was approved and then I was assigned a personal Relationship Manager and was given 1000 sms free and was rated as a privileged customer of Loop Mobile. The relationship manager assigned to me was of no help, as I complained to him too about my network problem (Who used to answer my call once after calling him atleast 5 times)

After several attempts to get a better service from Loop, I finally decided to move out through mobile Number Portability (MNP). However, I knew this was going to be difficult and yes it proved me right. Following is the story:

Attempt 1: I applied for MNP to move to Vodafone. After 1 and half week I got a message saying, the application got rejected, I called my relationship manager and he advised to visit the gallery. I visited the Loop gallery in Ghatkopar next to Shoppers Stop. The reason given was, that I am using 1000 sms free service. I told him I have not asked for it and it was given to me voluntarily by the company. The representative said, this is to retain customers that we reject it first. Then he told me ask vodafone to re-submit the application.

Attempt 2: After taking 2 weeks, I receive a message, application rejected. I visited the same gallery again and then they told me my unique portability code had expired. So, kindly re-submit.

Attempt 3: I re-submitted the application and same old story the application was rejected. What was shocking was the reason for rejection was same as in Attempt 1.

Attempt 4: I re-submitted the application. Now since all this took me almost a month, my next bill came. The due date is 22nd which is yet to come as its only 13th today. My application was rejected saying my account shows outstanding amount. N again my portability code which is valid only for 15 days is about to expire. So, I was told kindly pay the bill and re-submit after the code expires with a new code.

Here, I am after 4 lengthy and frustrating attempts still waiting for my number portability to be done.

I have 2 numbers that I have been trying to switch out of Loop Mobile to Vodafone via the MNP route for the past 2 months ever since MNP was announced. However to this date after 2 attempts at moving the numbers, and paying all bills and services upfront and discontinuing all value added services, Loop Mobile has yet to provide clearance to get the numbers ported.

Calls to the assigned customer service representative are going unanswered and I have half a mind of going to Consumer Court over this matter. No clear explanation is provided on what needs to be done only vague SMS from Loop stating that I am in "violation of contractual obligations". I am unaware of any contractual obligations that I may have signed up for with Loop Mobile.

Only way out seems to be to discontinue Loop Mobile Services altogether and/or go through consumer court to get the MNP cleared.

Dear Respected Sir,

I the Undersigned Kasim M Muchhala would like to lodge Complaint against Loop Mobile for their clear violation of MNP Rules as provided under MNP Act.
I am a Loop Mobile user for the past 2 years, was very disappointed with their Service which mainly includes the weak network signals, However with the advent of MNP act I was pleased that atleast now my worries would end as i Would be able to convert to a better network service provider.
However When i furnished a request to convert to DOCOMO with my Unique porting code LM283154 with DOCOMO. However soon i got a call from Loop mobile that the request would be Rejected due to Contractual Obligation Violation. On further probation i enquired that as per LOOP mobile i cannot convert as i have been enrolled under MY GANG scheme of Loop Mobile. That not be all, they also placed and additional requirement-Completion of further 90 days after disengaging from 'MY Gang' before i can apply for MNP convertion.
I have read the MNP Act thoroughly and nowhere such specific conditions are mentioned. MNP Act only speaks about staying withvthe Service provider for a minimum period of 90 days. Being its customer for over 2 years i certainly qualify that condition.Being a Law student myself have a fair understanding of the provisions in the Act and hence i can certainly say that these additional stipulations are just dummy rules introduced by Loop mobile to retain their existing customers.
Im also pretty sure that many such customers would have been declined their right to convert through by MNP by loop Mobile through these additional conditions laid down by them. But due to lack of awareness about their rights they might surrender to such demands laid by the Telecom Service Provider. Hence my this complaint is also on behalf of such unknown customers. Hpoe an action would be taken at the earliest and my complaint would be appropriately redressed.

Kasim M Muchhala
[protected]
V.Sankar. aiyar & Co
Chartered Accountants

Hi ,
this is to notify that below mentioned information.
I would like to inform you that I am subsriber of Loop , This is to
bring to notice that without my knowledge and informing Why my caller
back tune was changed.
Due to your poor service and unauthorised change of caller tune I had
suffrered the losses worth approx Rs 5000/-
So I request you to remimburse the losses.
Because I am demanding this money due to poor service and unauthorised
change of caller tune
hope my complaint will be on top prority basis in order to pass the
compensation amount.
I am trying to contact the Call center number (198 / 800 ) but i
failed to contact and call gets disconected automatically .

I Mr. Dilip Ahuja using Loop Mobile (+91-[protected]) since around 10 years. But now i have to change this mobile number to Airtel by using mobile portability facility. So i applied for this facility 2 months back. But Loop mobile creates problem again and again. Now i got third bill also of Loop Mobile. As I Speak Airtel Customer care Mr. Sachin (+91-[protected]) told me to speak with Loop mobile again, so i called Loop Mobile Customer Care Mrs. Kunal Jaiswal ([protected]) again. But she also not giving me favorable answers. he dropped message on March 28th 2011 at 10:22am that please speak to the service provider you have choose. This message still with me in my mobile. So kindly take a quick action on Loop Mobile so customer can use this mobile portability facility.


When Govt announced MNP, I applied for numbers of me to switch. Every time I apply and every time I get a message from the Loop Mobile that it is rejected due to some contractual obligations. I visited their gallery at Fort and inquired about it. They said it is under Corporate plan of the Company which I left two years back, and according to them for corporate accounts they don’t permit. I asked them to give me TRAI order and clause which says it can be rejected, they refuse to do. Their employee was not even willing to listen. I called up call centre, and they are useless as they cant help in any way. After several attempts I was told to send the mail since it is still corporate account, which I did and i don’t have an answer.
While Govt of India has formulated the MNP policy with good intentions, Loop is taking the customer for ransom and deliberately rejected MNP as they are loosing the customers.
I want to speak to their CEO, I am going to consumer court and TRAI in the matter.

Regards,
Dilip Ahuja

My self Shreekanth using loop mobile number [protected] since a year and more.
since few months there has been several deduction from my account balance without my knowledge and also activation of many services like LM MANTRA and many more without any confirmation and continuously deducting balance for such service.
i have called them up many times and have asked them the reason but they are not justifiable.i have also asked the service provider to deactivate the service, which has not yet been deactivated.
i kindly request the concern authority to look in to the issue and help me.
thankyou

I Nitesh M.Gupta residing at poonam co-op society Ltd, Flat No-01, Plot No.50, Sector-4, airoli, Navi-Mumbai - 400708 has problem of no network or call drop service. which is not been look out about network.
I am the SME. plan Customer and we have 10 postpaid connection which have been reduced to 5 due to network problem as I do my all the Business from here and the problem arise of no network.

After complaining lots of time to Loop Mobile the problem is not resolved since last 3 years at the above residing area and the network check process has been done lot of days before approximately 1 years and the person of loop mobile says to put a network tower near my area but rest all the network setup cost will be barred by me but the main responsibility of doing this is of loop mobile.

So i request you to look on the matter and solved the problem as soon as possible.

my contacts no are as follow of postpaid subscriber:

Customer A/C Number Mobile Number

1) 6.111229.00.00.100001 [protected] NITESH GUPTA
2) 6.111229.00.00.100002 [protected] HITESH MECHANICALS PVT LTD
3) 6.111229.00.00.100007 [protected] ANOOP ANANDAN
4) 6.111229.00.00.100005 [protected] DEEPUKUMAR H
5) 6.111229.00.00.100008 [protected] MUKESH R. GUPTA

and rest in prepaid subscriber

6. nitesh gupta [protected]
7. sampada gupta [protected]

attachment of old letter submitted in loop gallery at avashi


NITESH M. GUPTA
[protected] / [protected]
[protected]@REDIFFMAIL.COM

Hi,

This is Suryakant Maruti Surve, LOOP MOBILE customer, having mobile no - [protected], which I want to convert to Vodafone Services under Mobile Numer Portability (MNP). There is a procedure where a NOC needs to be obtained from existing service providers for Outstanding Bill payment, etc.
I have applied for NOC 3 times by following the process of MNP by sending the SMS to required no. I have made the payment of my Bills (have copy of payment with date and amount of payment). But, still LOOP mobile is rejecting to provide NOC by providing following reasons.
1st Time - Non-payment of Bills.
2nd Time - Contractual Obligation Violation
3rd Time - Contractual Obligation Violation
I have followed up with the Customer Relationship Manager, who just promises to clear the MNP process, but in vain. Here, we can see LOOP mobile is giving unncessary hassles to me in getting MNP services. Please guide me for further steps.

Thanks & Regards,
Suryakant Surve
Mobile : [protected].

Dear Sir,
I have not yet received the mobile bill of Feb 2011(17th Feb 2011 to 16th Mar 2011) by courier. Kindly send the same at my residence at the earliest. My mobile no. is [protected]
Name: Shubhada K. Shiveshwarkar.
Kind regards,
Shubhada K. Shiveshwarkar

My Loop Mobile Number is [protected]. About a two months I have been continuously trying to swith over my number from Loop to Vodafone. But Loop mobile , very tactically trying to deny my request. Earlier they denied for the reason " Violation of contractual obligation" . Upon enquiring this to obtain clarity ,Loop did not explain me the reason. My second request ( Port request LM251844) was also rejected as " Outstanding " . It is surprising to know that I am having outstanding , as I am postpaid customer & hold very good track record of payment. By Current due was 1422.. However when I visited to their Gallary with this complaint , they charged me Rs. 1904/- for which their representative was unable to give me breakup. My other office colleague is going thru similar experiance. Please let me know how to get rid of this situation ? Loop is trying to retain me with their business without improving their services ( Over last two years I have been continuously complianing about weak signals but this complaint is still open. I would like to switch over immidiately to Vodafone with the same number. Please help me to do so,

loop mobile has the worst network coverage! who gave it the no 1 gsm network coverage title? the company boasts so much but is actually nowhere in service providing. numerous offer msgs r a pain. automatic updation of services which results in reduction in pre paid balances. when asked the staff at the gallery they r clueless. the online facility is a waste as the staff is incompetent and rude. the dont address the problem and bang d fone every now and then, or else they tell to call after some time. m totally harassed by their sheer nonsense attitude. hope my complaint is ebtertained here atleast

Jasmin Lakdawala. Mobile # [protected]. MNP Request # LM249522
I have submitted a MNP (port out) request from loop mobile to vodafone but the same has been rejected twice by Loop mobile.
Kindly note that the two requests have been rejected on account of subsisting contractual obligations. However as per the loop mobile helpline there are no pending contractual obligations on this mobile number.
The relationship manager Mr. Satish ([protected]) has not been of any help and has passed only wrong information to me and worsened the entire process
Request you to kindly register a complaint against loop mobile and take necessary action to resolve this issue.
The services of loop mobile are no longer satisfactory and hence this request has been raised to the consumer forum.
Kindly revert at the earliest.
Jasmin Lakdawala
K2/51, CAMA PARK, CAMA ROAD, ANDHERI WEST, MUMBAI 58.

I have been going through horrendous torture fm Loop and its utterly disgraceful and pathetic customer srevice. Cant tell you how pathetic it is. They keep disconnecting calls and no follow up is made even after the promisses. I dont want to metnion my prev complaints as they are of no use to me any longer, Plz help me in moving out of loop mobile. I want to go onto vodafone or airtel. I have an airtel number as well and they are providing me a better service. However, I'm still compelled to use loop as i cant let go my number which is [protected]. I had requested for number portability but they refused it saying that I'm a prepaid lifetime customer. There are no clauses as such laid down by TRAI. Forget it..i called up cust service and after 4 - 5 disconnected calls...one gentleman completed the call. He asked me to change the plan to a base plan which i did. Now, I'm getting charged 1 rupee per call and text which is okay as long as i can mopve from loop to airtel asasp. I requested for number transfer again after changing the plan. But, they again refused it saying that i cant because of lifetime plan. Then, why the hell i was asked to change the plan,. I called up the cust service but they are refuding to take my calls. SOmetimes, they give the excuse as server down and the some times they just disconnect the cal..PLZ HELP ME