Indian Oil Corporation [IOC] Complaints & Reviews

dear sir
I am a cosumer of indane gas M/S vijay gas rourkela consumer no. is V11361.Presently due to some reason they have transferred my gas to other agency M/S gruhasobha indane gas service.but when I went to gruha sobha agency.they told me that they will subscribe my transfer in jan 2008 onward, due to some technical problem.since TTV is valid for one month .what i will do. besides this how and from where i will refill my cy7linder

WE HAVE AN INDANE CONNECTION FROM NATRAJ ENTERPRISES, YELANKHA, IN THE NAME OF MY WIFE, EVERY TIME WE BOOK A CYLINDER THERE IS NO ACKNOWLEDGMENT THAT WE HAVE BOOKED THE CYLINDER THEY SAY THAT WE WILL RECEIVE THE CYLINDER AFTER TEN DAYS, AFTER TEN DAYS WHEN WE STILL HAVEN'T RECEIVED THE CYLINDER WE CALL THEM UP AND THE ANSWER WE GET IS THAT THE CYLINDER HAS NOT BEEN BOOKED, AND WE HAVE TO WAIT FOR ANOTHER TEN DAYS, THIS HAS BEEN GOING ON FOR MANY MONTHS NOW AND WE HAVE BEEN PUTTING UP WITH THIS HARRASMENT BY THE AGENCY, OVER AND ABOVE THE GAS DELIVERY BOYS DON'T MAKE ENTRY IN THE BOOK, WHICH IN FACT AMOUNTS TO CHEATING AS THERE IS NO PROOF OF THE DELIVERY DATE. I REQUEST THE AUTHORITIES TO LOOK IN TO THE MATTER AND TAKE ACTION

yes i agree with the comments.
iam acustomer of shree chella gas agency , selaiyur, chennai.
my consumer no. is 31718. now they are saying that my domestic gas customer card has become dead because my last delivery was before 6 months. and they now say that to activate the card i should have the ration card which i don't have now.
my point is since i have domestic gas customer card how the card has become a dead card.

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029.

Kind Attention : Mr.Bera/Sales Officer/South Kolkata
Sub : Misbehaviour and harassment made by the Owner of the Jiban Jyoti LPG distributor of Indian Oil Co. Ltd.

Ref : Page-8 dt. 3/12/2007.

I received an improper stamped letter from Jiban Jyoti LPG distributor in Daksinapan building dt. 03/12/2007 where I was directed to attend the showroom within 7 days from the date of the receipt of this letter within 10AM to 5PM for termination of my connection and refund of security deposit.

Sir, I was puzzled after going through the letter and could not understand from where the concerned dealer came to know that I have double connection LPG GAS . Whatever may be I went to the said LPG distributor office to settle the matter. After meeting the distributor of the said LPG SHOP I was more puzzled to know that my gas connection is likely to be withdrawn due to another LPG connection in favour of my 70 years old widow Mother-in-law in the same house .

I told her it is true that she has a connection but she is not staying with us. Other than matrimonial relation we have no interaction with each other. It is true she is staying in the same postal address because neither I nor my husband can not say to leave the house. But we have separate sets of kitchen, She stays in the ground floor in 1/6, Naskarpara lane, Kolkata-31 and I stay in the 1st floor along with my husband and one child.
Hearing my arguments that ruffian lady owner of the said LPG Shop told me “ truthness of version should be examined by an inspector who may go to your house for examination”. I was glad to know and I welcomed her decision but further I made a request that please send your inspector specially on Saturday because I am working in a responsible position in the South Eastern Railway under Ministry Of Railways. As a proof I showed my identity card also.

Hearing my request that ruffian lady suddenly became very much angry and what she told me is given hereunder:
“ Why I will listen to your request ? You have no fairness. I will send the inspector at any time any moment just to see your factual position. You are a stupid lady can not adjust with your mother-in–law. You have no ability to work in Government sector etc.”
Sir, being a consumer of LPG gas Indane I am asking you the following questions :
1. Do you think the behaviour of the owner of Jibon Jyoti LPG distributor is under section 3 of Liquefied Petroleum Gas Act ?
2. We are getting gas in lieu of money then why customer have to face the red eyes of the distributor.
3. According to her shall I drive out our elders from their house.
4. According to her, Senior citizens have no right to get essential commodities just to pass peacefully their last life.
5. Under section 3 of Liquefied Petroleum Gas Act is applicable inspite of having separate kitchen facilities and my widow Mother_in-law is staying separately

I tried my level best to narrate my grievances and pain to your lotus like feet and praying to you to get justice. Please make arrangement to sned your Inspector either on Saturday or giving prior intimation to me so that I can make myself available when the Inspector visits my kitchen. Kitchen of my mother-in-law is in the Ground Floor as well as her bedroom is in Ground Floor and the Inspector may visit my mother-in-law at any convenient time.

Thanking you,

Yours faithfully

Dated:15.12.2007 [MEENAKSHI SUBRAMANIUM] 1/6 Naskar Para Lane, Kol-31 Mob No.[protected]

Consumer No.-36062
Refill cylinder booked on 11th or 12th December 2007
No booking No. given at the time of booking.
Promised supply in 2-3 days
So far Refill cylinder not received

I have recently transferred from Coorg. I have a connection of Indane gas. Please let me know the address of Indane gas distributor so that I can take the connection. Nobody over here dont know the address of the Distributor.

Regards,

Pradeep banerjee

I have single LPG cylinder & have booked gas on 07 dec,2007 by booking no 4050 but LPG is not delivered till 15 Dec,2007.The phone number are always busy and keep ringing.No proper responce from them.
Kindly let me know what to do for my rights and get rid from every timing long waiting for booking on phone and tha waiting for delayed delivery from Asal Durg Gas Agency,Jaipur.
Regards,
Kartar S.Poonia
Consumer No.59409 Indane
Mob:[protected]

I have gas connection from M/s Agnihotri Gas services, Sector 29, Noida (Ph:[protected]. The services of this agency is very poor. Following complaints may be noted
1. The distributors gives half filled gas cylindrs
2. The gas gets over in 10 days and the distributor resfuses to give gas before 15 days
3. The phone numbers are always busy and the courteousness of the people picking up the phone is poor.

Dear Sir/madam,

This is to inform you that I am a regular customer of yours, since 1988. I have shifted from kolkatta to malda and now at Raiganj permanently.

As I have got two-cylinder facility I am now completely dependent on L.P.G for cooking. I have noticed from many days that in my family (four member) a cylinder is used to cook for at least about 45 days but during the last delivery of celled cylinder it lasts for only 20 days witch is a shocking experience for me.
As there is no facility to check the weight of cylinder at the time of Home delivery it is completely impossible for me to be sure about the weight of cylinder.

I, therefore request you to start checking facility of weight of cylinder with the deliveryman for add extra value to your service and also ensure about any possible malpractice from distributor.

Thanking you

Sumita Das

My particulars with this regard are –

CARD SL NO-IOC/ER

CONSUMER NO- LB-4084

SV NO-934I59

DATE-09/11/97

CONSUMER’S NAME- Sumita Das, C/O-Sudhir Ch Das, South Birnagar,
Raiganj Dist-Uttar Dinajpur, W.B


DISTRIBUTOR’S CODE[protected]

ADDRESS- LALBEHARI ENTERPRISE
DEBINAGAR, RAIGANJ, DIST- UTTAR DINAJPUR
WEST BENGAL

LAST DATE OF DELIVERY-09/10/2007
contact no-[protected]

dear sir,

I would like to take an autorisation of indane gas..............plz contact me by doing email........

Dear Sir,

I am from Jalgaon, Maharashtra. I have problem with gas regulater. I made call at M/s. Mohit Gas, Jalgaon at Ambedkar Market office in city office regarding regulater then office assistant give me another phone number for contact. After that I call that no. then there was lady she told me to bring original receipt. with 25 Rs. for replacement charges and come to there godown which is far from Jalgaon city.

My complaint is that Is the gas agency have office at Jalgaon city why they cannot give replacement faclity at city office and same from occured when booking a gas cylender means a customer have call 2 times.

ATUL G. GHATMALE, GUT NO. 101/2, P.NO. 1-B, MUNDADA NAGAR, JALGAON 425002

Kind Attn: Mr. Ashokan - Deputy Manager

Dear Sir,

I am writing this mail with respect to a malpractice which I have EXPERIENCED at Indian Oil Petrol Pump outlet in Bangalore at WHEELER ROAD, COXTOWN TODAY.

There are three pumps in one row where two are manual and one is digitalized automatic pump (WORKING ONE) which is installed in the middle . There are enough salesmen but none of them were atending the digitalised pump. The salesmen were directing the customers to the manual pumps where the meter was not visible due to lack of proper lighting in the Pump. When I went there I told the salesman to fill the tank for Rs.100 from the Digitalised One. But they insisted me to get it filled from the manual one and they told me that even the manual one is good. Likewise I was directed to the Manual one. The quantity for that amount is 1.98 ltrs. Since the meter was not visible, it appeared
the meter had stopped at 1.30 ltrs. So with a doubt, I asked the
sales man for how much he had filled the petol. He said it is 1.98ltrs and it is for Rs.100/-. So I paid the amount and started my Scooty Pep. But to my surprise the Indicator didnt show the usual quantity. So I went to the salesman and had to argue with him about the quantity. After a long arguement he agreed
to fill the difference of petrol with a murmuring face. Even then
he filled in less petrol. When I questioned it, the guys there INSULTED me a lot without even having a decency of talking to a lady. No Manager was present in the Station to come to my
rescue and I felt it very disgusting and had to return with an impression of visiting such a DIRTIEST PETROL PUMP WHERE SUCH 3rd GRADE PEOPLE ARE EMPLOYED BY SUCH AN ESTEEMED CORPORATION ie. IOCL.

If you want to solve this problem, the only way is REMOVING SUCH INDECENT FELLOWS OR TEACH THEM A LESSON WHERE THEY WILL HAVE SOME MORALITY TO BEHAVE WITH
THE CUSTOMERS. I AM A REGULAR CUSTOMER TO IOCL IN
BANASWADI MAIN ROAD AND HAVE GREAT REGARDS TO YOUR CORPORATION.

HOPE YOU WILL REPLY TO MY MAIL AND RETAIN ME AS YOUR
CUSTOMER.

A LINE OF REPLY WILL BE HIGHLY APPRECIATED.

Kind Regards,

Vanitha .N.

THE GAS AGENCY AT KANKARBAGH , PATNA M/S R.N.B.UDYOG HAS HIMSELF OR HIS VENDOR HAS TAKEN REFILL GAS ON MY NAME ON 06/12/2007 . WHEREAS I HAVE NOT RECEIVED ANY REFILL ON SUCH DATE . WHEN MY MAN VISITED HIS OFFICE TO BOOK FOR REFILL ON 10/12/2007 (AFTER 21 DAYS OF LAST BOOKING ) THEY REFUSED TO BOOK ON GROUND THAT I HAVE TAKEN A GAS ON 6TH OF DEC . WHO HAS TAKEN REFILL ON MY NAME , EVEN WITHOUT MY PASS BOOK ?

Dear Sir,

I am consumer of Indane currently registered with Qutab Gas Service
Name of sub Gas Agency :Vasant Kunj Gas Service
Street : Maidan Garhi
Location : IGNOU Road
Area : Maidan Garhi
Pin : 110068
Tel. : 29536688/26893424

My complaint is :

1) As per directions of GOI , any consumer can book gas any time without waiting for 21 days. Our gas agency do not entertain gas booking before 21 days and delivers after 4-5 days thus actually delivering gas in 24/25 days from date of last Invoice.
2) Gas vednors who are dropping /selling gas on Bi Cycle can easily get gas from Gas agency whereas actual consumers are being asked to wait. And moreover bicycle vendors are selling gas in black on taking higher margin of approx. Rs 50-75 per cylinder.
3) Phone no. of vasant kunj gas services are either being busy always or being attended after 10-15 minutes while gas booking.
4) sometimes bicycle vendor delivers , short weight cylinders. When ask to weigh the cyclinders , they weigh it on an un caliberated weigh scale , which is probably very old and un caliberated.
5) when a new cosnumer approcahes gas agency than dealer emphasies on purchaisng gas stove from same dealer otherwise new connection will not be extended to cosnumer.


I hope you to kindly address above complaint in view of tarnished image of IOCL by this gas dealer.


Regards

Rahul Sharma
Consumer No : VK-14719
Mobile :[protected]

SIR
I AM SUDHIR AGRAWAL INDANE GAS NO JI 582 IN JYOTI INDANE IN SATNA M.P. I AM BOOK TO GAS CELANDER IN HOME DELIVERY IN 16 NOV 2007 IN JYOTI GAS IN PHONE AND AGANCEY GIVE BOOKING NO .3359 BUT NOT DILAVER IN GAS IN 12.12.2007 IN MY HOME

I saw many complaints registered for Madhavi Gas Agency. Why we are suffering with it since long. We are neither able to book gas cylinder nor to get any enquiry on telephone itself at Madhavi Gas agency Hyderabad. No one picks up phone or otherwise it will be always engage. Isn't it possible to terminate thier license as first action on priority. Take some immediate action to provide relief to family peoples.

Hi,

I am Ramesh Solanki from Rajasthan state, currently working in Chennai. One week before I went for Indane Gas booking. I told that I want to go for new gas connection. They told me show family card. I told that I am from Rajasthan so my family is using this family card for their need. I told that I can submit PAN card xerox, Bank statement, salary slip.....but no one was listening to me....tell me what to do ?