LPG Of Indian Oil Company (Indanegas) — Misbehaviour and harassment made by the Owner of the Jiban Jyoti LPG distributor of Indian Oil Co. Ltd. | |
To The Sales Officer, Customer Care Sale (LPG), 2, Gariahat Road (South), Indian Oil Bhavan, Kolkata-700029. Kind Attention : Mr.Bera/Sales Officer/South Kolkata Sub : Misbehaviour and harassment made by the Owner of the Jiban Jyoti LPG distributor of Indian Oil Co. Ltd. Ref : Page-8 dt. 3/12/2007. I received an improper stamped letter from Jiban Jyoti LPG distributor in Daksinapan building dt. 03/12/2007 where I was directed to attend the showroom within 7 days from the date of the receipt of this letter within 10AM to 5PM for termination of my connection and refund of security deposit. Sir, I was puzzled after going through the letter and could not understand from where the concerned dealer came to know that I have double connection LPG GAS . Whatever may be I went to the said LPG distributor office to settle the matter. After meeting the distributor of the said LPG SHOP I was more puzzled to know that my gas connection is likely to be withdrawn due to another LPG connection in favour of my 70 years old widow Mother-in-law in the same house . I told her it is true that she has a connection but she is not staying with us. Other than matrimonial relation we have no interaction with each other. It is true she is staying in the same postal address because neither I nor my husband can not say to leave the house. But we have separate sets of kitchen, She stays in the ground floor in 1/6, Naskarpara lane, Kolkata-31 and I stay in the 1st floor along with my husband and one child. Hearing my arguments that ruffian lady owner of the said LPG Shop told me “ truthness of version should be examined by an inspector who may go to your house for examination”. I was glad to know and I welcomed her decision but further I made a request that please send your inspector specially on Saturday because I am working in a responsible position in the South Eastern Railway under Ministry Of Railways. As a proof I showed my identity card also. Hearing my request that ruffian lady suddenly became very much angry and what she told me is given hereunder: “ Why I will listen to your request ? You have no fairness. I will send the inspector at any time any moment just to see your factual position. You are a stupid lady can not adjust with your mother-in–law. You have no ability to work in Government sector etc.” Sir, being a consumer of LPG gas Indane I am asking you the following questions : 1. Do you think the behaviour of the owner of Jibon Jyoti LPG distributor is under section 3 of Liquefied Petroleum Gas Act ? 2. We are getting gas in lieu of money then why customer have to face the red eyes of the distributor. 3. According to her shall I drive out our elders from their house. 4. According to her, Senior citizens have no right to get essential commodities just to pass peacefully their last life. 5. Under section 3 of Liquefied Petroleum Gas Act is applicable inspite of having separate kitchen facilities and my widow Mother_in-law is staying separately I tried my level best to narrate my grievances and pain to your lotus like feet and praying to you to get justice. Please make arrangement to sned your Inspector either on Saturday or giving prior intimation to me so that I can make myself available when the Inspector visits my kitchen. Kitchen of my mother-in-law is in the Ground Floor as well as her bedroom is in Ground Floor and the Inspector may visit my mother-in-law at any convenient time. Thanking you, Yours faithfully Dated:15.12.2007 [MEENAKSHI SUBRAMANIUM] 1/6 Naskar Para Lane, Kol-31 Mob No.[protected] Was this information helpful? | |
 116 Comments | |
Comments
Indian Oil — Bad Behaviour of Staff & Non Responding
My consumer no.7726 and I am a resident of Shiv Vihar Colony Jwalapur Haridwar M/s Haridwar Gas Agency distributor for my connection. When ever I have been trying to contact the said agency the phone remains busy and many time they have a endless hold. I have been trying for more than 10 days) over phone continously for booking the gas cylinder. But am very sorry to bring to your notice that there is no response from them. The tel. nos. provided by them[protected], 645517) remains busy and not answaring, the gas has not been booked. Every time I have to face this problem for booking of gas cylinder. Some time i measured the cylinder at my own measurement and found the gas short in 3kg.Kindly look into the matter and ask the distributor to set his system either by fax or e-mail, and have some acknoledgement system to overcome this situation.
While the service of M/s Siddhi Vinayak Gas agency is excellant.
Kindly organise to shift my connection to that agency.
I have booked gas on 6th April 2009, bearing connection no 10754 with Siddhartha Gas and I was promised that gas will be deliverd ti 2to 3 days after 10 days when I contacted them they first told that I will get it in 7 days and when I reminded them of your promise they changed the track and said that at the time of delivery door was locked and when Itold them that It is not true then on 20th april they gave me aphone no to talk to delivery person and when I contacted him then he agreed that he has never broought the cylnder for delivery and promise to deliver the same next mornning, but he never truned up, then Iagain contacted the Siddharth`s office then they asked me to come to there office in the afternoon, so that they will ask the boy in front of me, when i told them it is their duty to find out and see that gas is deliverd, they said they will find out and revert back to me, since then I have recived nither their reply nor the gas, IOC officals are hand in glove with thease distributors who are ramptly induleging in Black marketing and diverting gas to commercial establisment and vehicle owner by black marketing the same.
HP LPG — Late delivery and misbehaviour
I booked the LPG cylinder on 9th April' 09, I did not receive the cylinder till 30th April' 09 even after calling no. of times to their office. The late delivery has become regular habbit with them.Then my wife made personal visit to the agency on May 2' 09, but the owner of the agency mis behaved with her. He made threatening gestures and told to change the LPG supplier.
We are senior citizens, instead of showing any courtsey, his behaviour was very rude to the extent of becoming abusive.
Complainant Consumer No. 501575
Dealer: Rup Gas Agency - Dealer Code: 392760
SCO 288, Sec. 20, Panchkula
To
The Supply manager
Indane gas
Dear Sir"s
Sub-Complaint towards gas delivery
Sir I am the Consumer of KANNAUJ GAS SERVICE, Akbarpur Saraighag, Nagar Palika Kannauj.Ditt.KANNAUJ-209725
The owner of the Agences is NOT SUPPLING THE GAS AT THE PROPER TIME
My consumer NO.0K1010, Kamal Narain Mehrotra, Mohalla Budhwari, Kannauj
We are faceing much crices for the last 6 month,
Please do the needful earlist.
Thanking You
Your"s fathfully.
Kamal Narain Mehrotra
The Supply manager
Indane gas
Dear Sir"s
Sub-Complaint towards gas delivery
Sir I am the Consumer of KANNAUJ GAS SERVICE, Akbarpur Saraighag, Nagar Palika Kannauj.Ditt.KANNAUJ-209725
The owner of the Agences is NOT SUPPLING THE GAS AT THE PROPER TIME
My consumer NO.0K1010, Kamal Narain Mehrotra, Mohalla Budhwari, Kannauj
We are faceing much crices for the last 6 month,
Please do the needful earlist.
Thanking You
Your"s fathfully.
Kamal Narain Mehrotra
sir,
i am a regular custumer of yours gas service from bhilwara.supplier m/s bhilwara gas service.
the brief of complain is that dealer is not providing home delivery service by giving false statements.Viz empty cylinder not avilable, howker went to home on 8-6-09 which is not correct .i personally went to bhilwara gas service office on 15-6-09 .they assured to supply cylinder on 16-6-09.again contacted on phone 0n 16th, again told to supply on tomorrow.today (17th)also gas was not supplied, hence further contacted on telephone & replied that gas will be supplied after 1 week.they told me that you may complain anywhere.They are totally insincere towards the service & brand name IOC.
please look into the matter & ensure me to supply the gas immediately at my home.
my customer no is 4137.Mobile ph -[protected]
i am a regular custumer of yours gas service from bhilwara.supplier m/s bhilwara gas service.
the brief of complain is that dealer is not providing home delivery service by giving false statements.Viz empty cylinder not avilable, howker went to home on 8-6-09 which is not correct .i personally went to bhilwara gas service office on 15-6-09 .they assured to supply cylinder on 16-6-09.again contacted on phone 0n 16th, again told to supply on tomorrow.today (17th)also gas was not supplied, hence further contacted on telephone & replied that gas will be supplied after 1 week.they told me that you may complain anywhere.They are totally insincere towards the service & brand name IOC.
please look into the matter & ensure me to supply the gas immediately at my home.
my customer no is 4137.Mobile ph -[protected]
LPG — Harassment by Supplier
While booking gas on telephone against cons. no. 26696 with M/s Jai Harsh Bahuguna Gas agency Noida (Uttar Pradesh), Tel. no.[protected], The dealar reprasentative insisted that I have to purchase a gas pipe amounting to Rs.190, without which gas will not be delivered. I told him that i have recently changed my gas pipe with an isi mark pipe, but he did not concidered my request and insisted that it is the instruction of the Bharat gas company and gas will be delivered only if I agree to it.Since I was in great need of gas I said OK. The gas supplier also did not issued any bill for this pipe. I was not at home, my wife considering the emergency of gas paid the amount and taken GAS cylinder and Gas pipe.
Sir, please let me know if these are the instruction of your company to insist consumers to purchase gas pipe. If Yes than please confirm at my Email? If not than Please instruct Dealer to refund my money and take back his gas pipe which is still kept in packed condition becuause my gas pipe is in a very good condition and has been replaced a few days back i.e less than a month.Suitable standing instruction may also be issued to stop torture of other consumers also.
Dear sir,
I am rupesh kumara.h.n having INDANE GAS holder, using from last 25 years in mysore city.But regulAtor still not changed. I informed to indane gas agency two times to change regulator for some abnormal sound. But they are telling regulator condition IS ok. So i have to confirm how many years to be used TO CHANGE for one regulator.
THANKS AND REGARDS
RUPESH KUMARA.H.N
I am rupesh kumara.h.n having INDANE GAS holder, using from last 25 years in mysore city.But regulAtor still not changed. I informed to indane gas agency two times to change regulator for some abnormal sound. But they are telling regulator condition IS ok. So i have to confirm how many years to be used TO CHANGE for one regulator.
THANKS AND REGARDS
RUPESH KUMARA.H.N
I lived in tarakeswar Block Our distubuter(GAS&NOBEL) said you not get connection because I lived in VILL-Basudevpur PO-Baligori.
To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029.
Kind Attention : Deputy Mnager/consumer section
Sub : Misbehaviour and harassment made by the staff of Gobind Gas Power Supply, Burdwan
Dear Sir,
I am Consumer of Govind gas power supply, Burdwan, west bengal for more than a decade.For the last one year the service as well as the behaviour of the staffs are day day by day detroiting.Presently they behave as if they are giving free service.
After more than 35 days covering they are not delivering the cylinder.when we are enquiring they are communication is"cylinder will be send at proper time, we can't tell a definite date"
Now we have to stand in line from morning 4am and coming to serial by 50 in number they will provide cupon at 10am and after that they will give cylinder after 12:00pm.
Apart from this they are also issuing new connections every day.
Now my questions are:
1.Is it the way for a service man to invest a whole day taking leave in his office every month for a cylinder?
2.If not able to provide cylinder to old customers then why issuing new connection evryday?
3.What is the sake of having double cylinder connection/is the money of acylinder has no value of the consumer?
regards
Dr M A Azfor
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029.
Kind Attention : Deputy Mnager/consumer section
Sub : Misbehaviour and harassment made by the staff of Gobind Gas Power Supply, Burdwan
Dear Sir,
I am Consumer of Govind gas power supply, Burdwan, west bengal for more than a decade.For the last one year the service as well as the behaviour of the staffs are day day by day detroiting.Presently they behave as if they are giving free service.
After more than 35 days covering they are not delivering the cylinder.when we are enquiring they are communication is"cylinder will be send at proper time, we can't tell a definite date"
Now we have to stand in line from morning 4am and coming to serial by 50 in number they will provide cupon at 10am and after that they will give cylinder after 12:00pm.
Apart from this they are also issuing new connections every day.
Now my questions are:
1.Is it the way for a service man to invest a whole day taking leave in his office every month for a cylinder?
2.If not able to provide cylinder to old customers then why issuing new connection evryday?
3.What is the sake of having double cylinder connection/is the money of acylinder has no value of the consumer?
regards
Dr M A Azfor
To
The Supply manager
Indane gas
Dear Sir"s
Sub-Complaint towards gas delivery
Sir I am Gopal Dholey. My consumer TG 2724 .I resident at Vill+po - Baligori, P.S tarakeswar Dist - Hooghly(W.B). In present time here is no permanent Disturber at tarakeswar. A sub disturber of GAS & NOVELTIES. 171/b, G.T.Road (Ballavpur) Serampur, Hooghly(W.B).
The owner of the Agences is NOT SUPPLING THE GAS AT THE PROPER TIME in Tarakws area
We are faceing much crices for the last 6 month. Delivered LPG cylender after 45days if booking date.
Please do the needful earlist.
Thanking You
Your"s fathfully.
Gopal Dholey.
The Supply manager
Indane gas
Dear Sir"s
Sub-Complaint towards gas delivery
Sir I am Gopal Dholey. My consumer TG 2724 .I resident at Vill+po - Baligori, P.S tarakeswar Dist - Hooghly(W.B). In present time here is no permanent Disturber at tarakeswar. A sub disturber of GAS & NOVELTIES. 171/b, G.T.Road (Ballavpur) Serampur, Hooghly(W.B).
The owner of the Agences is NOT SUPPLING THE GAS AT THE PROPER TIME in Tarakws area
We are faceing much crices for the last 6 month. Delivered LPG cylender after 45days if booking date.
Please do the needful earlist.
Thanking You
Your"s fathfully.
Gopal Dholey.
LAST FEW DAY I AM TRYING TO BOOK MY GAS OVER TELEPHONE TO L.T.GAS JODHPUR PARK, KOLKATA BUT NO BODY IS PICKINGUP THE PHONE
2472 5527, 2473 3290
PLEASE DO THE NEEDFUL
2472 5527, 2473 3290
PLEASE DO THE NEEDFUL
LPG — No Proper information given by the distributor and misbehaviour by the agency staffs
I am a LPG consumer of M/s madhu gas enterprises, Tilkamanjhi, Bhagalpur, Bihar.there is a great problem of avaibility of gas cylinder here due to black marketing by the agency staffs and honour.whenever a normal consumer applies to refill a cylinder after about 45 days the agency gives the refilled cylinder at the godown but they take the cost of home delivery. If any consumer opposes he is misbehaved by the staffs. whenever any consumer wants to know about the avaibility of gas through telephone it is not received. So I request that please try for better service.Thanking you.
FROM
ALOYSIOUS THECKAN
DIVINE, PULPARAMBIL
CHERUVANNUR, FEROKE
CALICUT-673631
To
Chief Area Manager
Indane Area Office
Indian Oil Corporation Ltd
Panampilly Nagar
Cochin
SUB: NON DELIVERY OF NEW GAS
RESPECTED SIR,
sir i am resided at calicut, my consumer no 5138 .our gas agency being visruthi gas agency .every month after booking gas it nearly takes 45 to 50 days for delivery and also we have to call complaint office minimum ten times after booking . please see into this issue ., kindly take neccessary steps for the complaint mentioned above.
ALOYSIOUS THECKAN
DIVINE, PULPARAMBIL
CHERUVANNUR, FEROKE
CALICUT-673631
To
Chief Area Manager
Indane Area Office
Indian Oil Corporation Ltd
Panampilly Nagar
Cochin
SUB: NON DELIVERY OF NEW GAS
RESPECTED SIR,
sir i am resided at calicut, my consumer no 5138 .our gas agency being visruthi gas agency .every month after booking gas it nearly takes 45 to 50 days for delivery and also we have to call complaint office minimum ten times after booking . please see into this issue ., kindly take neccessary steps for the complaint mentioned above.
Misbehaviour and harassment made by the distributer DIBAI GAS SERVICE(indane gas distributer) DIBAI (BULANDSHAHR) Distributer's code 58/01/0809
Dear Sir,
My elder brother Ralkumar had applied for a new gas connection. When we go to know about a new connection, said distributer do misbehaviour and insulted and demanded Rs 5000/- for a new gas connection. Please allow a new gas connection and give direction to the distributer to behave cooly.thanks
Rajkumar s/o Shri Narayan Singh
R/o Mohalla SARAY BARUNI, Town DIBAI
Distt. BULANDSHAHR
Dear Sir,
My elder brother Ralkumar had applied for a new gas connection. When we go to know about a new connection, said distributer do misbehaviour and insulted and demanded Rs 5000/- for a new gas connection. Please allow a new gas connection and give direction to the distributer to behave cooly.thanks
Rajkumar s/o Shri Narayan Singh
R/o Mohalla SARAY BARUNI, Town DIBAI
Distt. BULANDSHAHR
sir, i am resident of a-29 rampuri surya nagar ghaziabad (up.) consumer no-23717. oftenly i faced the problem less quantity .totall-28kg. gas inspite of 31kg. last 2 months regular wathing today 8/11/09 we measure in front of sellsmen found 2kg. less then he replaced is this possible. pls. send flying/ vigilence in this area and should be check. whats happenning -----. agency name chander gas service surya nagar ghaziabad.
dear sir, mai ek old retared persan .mai chandni indian gas chakulia east sinnghbhum, jamsedpur ke consumer hoo.chandni gas dwara 18 day bad book liya jata hai.uske 10 se 15 day ke bad vi gas phon karne ke bad diya jata hai.gas ka koye rasid nahi diya jata hai .godun and ghar mai dene se 290.00 rs liya jata hai.app se ek reqest hai hum chakulia basi ko time mai gas uplabdh karne ke babstha kiya jaye.
Dear Sir,
My name is Harimohan.S since 1998, I am using Indane Gas vide Consumer No.8607 at Mini Gas Agency, Kundara, Kollam, Kerala Last one and a half year we are (I and surrounding Gas consumers) facing tremendous problem as per the new policy started by IOC. Following are the problems we are facing:
01. Cylender booking is only allowed after 20 days from the date of receipt of Gas Cylender . Last several months, we are getting Cooking Gas Cylender after 10-15 days from the date of booking. It means almost 42-45days we have to wait to get Cylender. I came to know from the reliable sources that they are misrouting cylenders to some other customers who is approaching with Empty Cylenders. In that case what is the sense of booking and wait for 10 to15 days. In this agency every day there is a hue and cry for getting cylenders.You are requested to inform us your actual policy thru Email for getting cylenders in time and also send your inspector to this agency to take appropriate action so that service people can't go and sit in their agency every month two to three times.In this context I have been booked gas cylinder on 20.10.09, my old cylinder is empty on 10.11.09, and I directly approached the Agency for new cylinder but no effect, till the date I can`t get the cylinder, I am working a Sr.Executive in a leading News channel, if the problem is to be continuied I will report a news against this.kindly consider my reqst. and take immediate action against this to prove the service as the main motto of IOC.
Thanks& Regards
Harimohan
Puthen Madom
Kuzhimathicadu.PO
Kundara, Kollam
Kerala-691509
My name is Harimohan.S since 1998, I am using Indane Gas vide Consumer No.8607 at Mini Gas Agency, Kundara, Kollam, Kerala Last one and a half year we are (I and surrounding Gas consumers) facing tremendous problem as per the new policy started by IOC. Following are the problems we are facing:
01. Cylender booking is only allowed after 20 days from the date of receipt of Gas Cylender . Last several months, we are getting Cooking Gas Cylender after 10-15 days from the date of booking. It means almost 42-45days we have to wait to get Cylender. I came to know from the reliable sources that they are misrouting cylenders to some other customers who is approaching with Empty Cylenders. In that case what is the sense of booking and wait for 10 to15 days. In this agency every day there is a hue and cry for getting cylenders.You are requested to inform us your actual policy thru Email for getting cylenders in time and also send your inspector to this agency to take appropriate action so that service people can't go and sit in their agency every month two to three times.In this context I have been booked gas cylinder on 20.10.09, my old cylinder is empty on 10.11.09, and I directly approached the Agency for new cylinder but no effect, till the date I can`t get the cylinder, I am working a Sr.Executive in a leading News channel, if the problem is to be continuied I will report a news against this.kindly consider my reqst. and take immediate action against this to prove the service as the main motto of IOC.
Thanks& Regards
Harimohan
Puthen Madom
Kuzhimathicadu.PO
Kundara, Kollam
Kerala-691509
i am also facing these types of problems with gas agency...I AM staying in permangalam, trichur, and my consumer no: 16703...gas agency is Sainik gas agency, trichur...After booking for the gas they took more than 20 days for delivery..and sometimes it goes upto 30 days...eventhough they informed the delivery with inn 10 days. Also they are thinking they are giving a free service (according to their comments over phone)...I am facindg these problems for avery supply...Pleaselet me know, if anybody knows, where should I to approach...Raveendranathanb
Indian Oil - Indane Gas — Not accessible Dealer
Indane Gas Dealer - Asaldurg Enterprises in JaipurThey have a large no. of subscribers, but too small manpower to handle.
Worse is they put the phone receivers down or do not reply on telephone.
Only way to reach them to visit personally where we get a long que, and disposal at the counter is lethargic.
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SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003
My consumer no is 809922.Got connection by 91, code-169860, form no 64799.Being harassed by M. ANKUR, INDANE, LPG DEALER.They never pick up calls.Never meet personally.Eventually my brother made me provide cyllinder.Well now I want to take transfer into Hp gas.Kindly help me.
Thank you
swati